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This survey is conducted purely for academic purpose and information provided would NOT be used for any other purpose under any circumstances.
1) Which kind of mobile connection are you using? a) Prepaid b) Post-paid 2) Which is your current Cellular Operator? a) Airtel b) Vodafone c) Idea d) BSNL e) Any other
3) How long have you been using this connection?
5) Which of the following Cellular Operators you have availed service in the past? a) Airtel b) Vodafone c) Idea d) BSNL e) Any other
a) Yes b) No 7) How you came to know about MNP? a) TV b) Newspaper c) Magazine d) Internet e) Pamphlet f) Any Other______________________________________
8) With which Cellular operator can you recall MNP service? a) Idea b) Airtel c) Vodafone d) BSNL e) Any Other(Please specify)______________________________
9) Mark your opinion about the statements There is a strong need for MNP service in Indian Telecom Market i) Strongly Disagree ii) Disagree iii) Neutral iv) Agree v) Strongly Agree 10) Have you planned to avail this service? a) Yes b) No
11) If no, mark your preference about the possible restraining factorsStatement Strongly Disagree Neutral Agree Strongly
Disagree Three months lock in period is too long Psychological cost(formalities, 3 hrs phone off, SIM change) is a constraining factor I am loyal to my current operator I am aware about MNP but doesnt understand the procedure
Agree
12)
If yes,what is your perception about the operator you are going to switch to? 1::Strongly Disagree 2:: Disagree3:: neutral 4:: Agree 5:: Strongly Agree Statement Strongly Disagree Neutral Agree Strongly Disagree Agree
The operator is providing satisfactory service quality I like the operators tariff plans The customer support provided is not upto the mark The billing system is not fair I am satisfied with the VAS provided The network coverage is the best
13)
14) If yes, what kind of feedback you got from him/her a) Strong positive b) Positive c) Neutral d) Negative e) Strong Negative 15) Does advertisement affect your decision to avail this service? a) Yes b) No 16) If yes, what role does advertisement play in your decision? a) Increases my Awareness b) Helps me in comparing different operators
c) Change in perception about the Brands d) Any other____________________ 17) How much on an average do you spend monthly on your mobile phone ( in terms of usage)? a) Less than Rs 150 b) Rs 151-Rs 300 c) Rs 301-Rs 500 d) Any Other( Please specify)_______________________ 18) Are you satisfied with the tariff plans offered by your current operator? a) Yes b) No 19) If no, due to which reasons? a) SMS cost b) Call cost
c) Value Added Service (VAS) Cost
On the scale of 1-5, rate the following factors on following parameters 1::Strongly Unsatisfied 2:: Unsatisfied 3:: neutral 4:: Satisfied 5:: Fully Satisfied Statement Strongl disagr Neutral agree Strongly y ee agree disagre
21) Which factor of your current operator motivates you to switch your operator? a) Service quality b) Tariff plan c) Value Added Services d) Customer support e) Billing system 22) If you will change your operator then to whom?. i) ii) iii) iv) Airtel Vodafone Idea Any other(please specify)____________________________
Age group:-
a. Below 18 b. 18-23 c. 24-30 d. 31-45 e. Above 45 Occupation: a) Govt. Service b) Private service c) Businessman d) Self-employed e) Student f) Others ( Please specify) Household income(monthly): a) Rs. 20,000 40,000 b) Rs. 40,000 60,000 c) Rs. 60,000 90,000 d) Above 90,000 Name: Ph No.: Thank You for your cooperation.
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