Professional Documents
Culture Documents
Muslim Commercial Bank is one of the leading banks of Pakistan with a deposit base of about Rs. 280 billion and total assets of around Rs.300 billion. Incorporated in 1947, MCB soon earned the reputation of a solid and conservative financial institution managed by expatriate executives. In 1974, MCB was nationalized along with all other private sector banks. This led to deterioration in the quality of the Banks loan portfolio and service quality. Eventually, MCB was privatized in 1991.
During the last fifteen years, the Bank has concentrated on growth through improving service quality, investment in technology and people, utilizing its extensive branch network, developing a large and stable deposit base and managing its non-performing loans via improved risk management processes.
Vision Statement
To be the leading financial services provider, partnering with our customers for a more prosperous and secure future.
Mission Statement
We are a team of committed professionals, providing innovative and efficient financial solutions to create and nurture long-term relationships with our customers. In doing so, we ensure that our shareholders can invest in us with confidence.
Our Values
These are the standards and principles which determine our behavior and how we interact with our customers and each other:
1. Integrity
We are the trustees of public funds and serve our community with integrity. We believe in being the best at always doing the right thing. We deliver on our responsibilities and commitments to our customers as well as our colleagues.
2. Respect
We respect our customers values, beliefs, culture and history. We value the equality of gender and diversity of experience and education that our employees bring with them. We create an environment where each individual is enabled to succeed.
3. Excellence
We take personal responsibility for our role as leaders in the pursuit of excellence. We are a performance driven, result oriented organization where merit is the only criterion for reward.
4. Customer Centricity
Our customers are at the heart of everything we do. We thrive on the challenge of understanding their needs and aspirations, both realized and unrealized. We make every effort to exceed customer expectations through superior services and solutions.
5. Innovation
We encourage and reward people who challenge the status quo and think beyond the boundaries of the conventional. Our teams work together for the smooth and efficient implementation of ideas and initiatives.
Departments of MCB
I did internship in Gulshan market branch which had the following departments. There was staff shortage hence a few persons were performing all duties. Therefore, there was overlapping of duties.
However
there Current
following Saving
Account Opening
Application Form
The customer would like to open his account is required to meet with the manager or second officer, who will give him an APPLICATION FORM.
Specimen Card
As I have already mentioned about Signature Specimen Card. This card contains two signatures of an applicant, applicant A/c no, A/c type, branch code, title of A/c, it will be attached
with an application form. Banker uses this card at the time when he receives the cheque; he compares customers signature with the signature on the cheque for avoiding fraud. Manager has every right not to accept this contract if he is not satisfied by the details provided by the customer.
Cheque Book
Cheque book is issued to the customer when. the bank accepts the A/C opening application form and letter of thanks is received.
Types Of Customers
Individual
Only one person can operate this a/c. We can call it a personnel or individual a/c. Mention Followings Signature of N.I.C next are required customer of on photocopy kin to back open of it. AOF. attached (nominee)
Joint
In case of joint A/c, applicant mentions that how much person will operate the A/c. Instruction are given for joint A/c such that the account shall be operated by Any one of us or survivor In first case if one of the a/c holders died then the other can operate the a/c individually. Any two/All of us jointly In second case if one of the a/c holders died then the other partner cant operate this a/c individually without having permission from the court. Requirements
of
on A/C #
back # of both
of
Mode of operation.
Partnership A/C
For partnership a/c, along with the application form signature card.Other documents are also needed also Partnership Partnership NIC mandate has photocopies for account to such deed of signed by be certified all all the as copy partners. partners taken.
A letter duly signed by all the partners containing the operating instructions of the account In case of addition or withdrawal of any partner a new agreement will be required.
Company Account
For Copy Certificate Copies of of company Copy List of NIC accounts of Memorandum of board Commencement of of following documents of of are required: certificate incorporation Association Directors resolution Business Directors
Letter of Thanks
Bank prepares Letter Of Thanks for the new customer. This act promotes good will among the customer.
PayIn Slip
This slip is used for depositing the additional amount. The bank will accept the Pakistanis notes. All cheques and other instruments should be crossed before they are deposited for credit into the account. There shall be no restriction on number of withdrawals in current account. An account holder wishing to close his account must surrender the unused cheques to the bank. The current account is computerized, thus it generate the statement of account for all account
holders periodically. Incidental charges of Rs.50 are beard by the account holder if its credit balance is less than Rs.10000.
Closing of an Account
There If an are If In no. of case Bankruptcy account contain nil reasons of of closing death of balance or an to of the not up to account. Some are his account account the requirement of listed below: account holder holder rules. customer desires close one
Before closing any account, bank send letter to the account hold for informing him that his account is going to be closed. There is need an approval form higher authority to close any account.
Payment of Cheques
The first work that was assigned to me was Scrutiny of cheques. It is considered, as the simplest work in consumer banking operations, but actually it is not that simple. The cheques that are presented for either payment or for deposit are the main points where most of the frauds occur. There are few points to be noted while scrutinizing a cheque for payment or deposit, Account Crossing in Amount Date Signatures Signature in Branch number favor of of any the other figures of and of of the cheque drawer Presenter words stamp drawer person
The cheques which are presented for deposit in accounts of customers for them a pay-in-slip is to be filled in and the cheque is presented along with that slip. As the cheques are taken for deposit in customers account, a Cheques Receipt Summary is prepared in which cheques are entered according to their category, i.e., Transfer Delivery, Clearance or Collection. Call Deposit Receipts are also issued to the customers especially before the holy month of Ramzan. The reason is that customers convert their savings from saving account to the PLS account. The reason for this activity is that the customers want to take out there money from the accounts in order to skip the deduction of Zakat. For this purpose, CDRs were issued having both applicant and beneficiary the same person.
CDRs are issued to the contractors favoring building departments in order to get tenders for various buildings.
Types of Accounts
Current Account
The current account is the most common account and the most preferred amongst business concerns. The theoretical explanation for this would be that they can function more efficiently but since in reality there are no restrictions on any with drawl the only reason we could think of is that current account facilitates online banking which saves time (which in this ultra competitive business world the most precious resource) to a considerable extent. In case of a current account the client does not earn any interest. Current account enables the client to do cash transactions in a more efficient manner.
Features
A sum of Rs. 10000/= in cash as initial deposit is required for opening a current account and the same may be maintained as minimum average running credit balance. No profit is paid on credit balances held in current accounts. The bank reserves the right to allow opening of current a/c at its description. All deposits and withdrawal from a current a/c takes place only at the branch where the account is being maintained. Current a/c cannot be overdrawn, except by prior agreed agreements with the bank. The correspondence relating to current A/Cs should be addressed to manager of the branch where the account is being maintained. The account holder can draw sums from his account by means of cheque supplied to him by the bank for that particular account. Account holder should take well care of the chequebooks issued to them.
Saving Account
Individuals who wish to earn profit/interest on their investment normally maintain the profit and loss sharing account but in order to earn interest the client is required to keep his/her deposits with the bank for some time. In theory there are some restrictions on withdrawal of money from a Profit and Loss Sharing account but in general banking practice there is no restriction on any with drawl from a Profit and Loss Sharing account. The interest/profit is paid half yearly.
manner at its sole discretion and to make use of the fund to the best of its judgment in the banking business under the PLS system. Profit/Loss The profit/loss will be credited/debited on the basis of its net working results at the end of each half-year. Calculation of products on PLS saving A/c will be made for each calendar month on the lowest credit balance of an account between the close of business on the 6 th day and the last day of the month. Rules for PLS Account holder can only withdraw sums from his account by means of cheques supplied to him which by Post has the dated not and bank stale satisfactory for that cheques willl particular not credit be account. paid. balance.
The bank reserve to itself the rights to close any account without previous notice any account account If the account holder withdrawals the money under 7 days notice, the profit loss earning products will be computed on the monthly minimum balance. Zakat is deducted every year on non-exempted accounts.
Term Deposits
Term deposits are fixation of certain amount of money for a specific span of time. The instrument term deposit is like a slip containing issuing bank name, a/c # to operate on computer, deal #, customer name, reference #, date of issue, amount, rate maturity date etc.
Accounts Department
Every transaction which takes place recorded in the computer so all transactions in different departments are forwarded to account department. Since all vouchers from different departments are forwarded to accounts department so this department tallies all such transactions with current department after maintaining the ledger of each department. The branch where I worked Mr Azeem-ud-din Bukhari was performing these activities. I was not allowed to use software but I observed all the fuctions performed by him. Following are different functions Preparation Maintain Calculation Calculation Preparation Daily Matching performed of all of of Different position daily Financial accounts profit markup types of summaries of of cash all by Statements of on on reports & for this different different different different for every with State department: time span schemes advances Bank accounts ledger departments
departments
As swift software is used therefore all these tasks have become quite simple just it requires posting and then all tasks can be performed by giving computer commands.
Remittances
The need of remittance is commonly felt in commercial life particularly and in every day life general. A major function of any banking system is the transfer of funds from one client or one place to another. By providing this service to the customer the bank earns a lot of income in the form of service charges. This department deals with local currency remittance i.e. remittance from one city to another without actually carrying the currency. MCB uses following instrument for Mail Transfer (MT) transferring Demand Pay Telegraphic of Drafts Order Transfer money: (DD) (PO) (TT)
In the first type as advice reaches for payment the immediately pay to the customer while in later as DD presented by the customer, it is paid and the suspense account is debited. Documentation A printed application form is provided for filling in completely and signing by the applicant. After depositing an amount of draft and commission of the bank, duly completed and signed by two authorized officers, then it is handed over the applicant and credit order is dispatched to drawer branch. Test Key Following are the Bank No. Central pre-requisites for the Serial of processing of DD: No DD No
Pay Order
For this kind of remittance the payer must have the account in the issuing bank. Pay order are more liquid as compared to cheques because cheques may be dishonored while PO cant be. It is written order issued by the bank drawn and payable on itself. It is used for local transfer of money from one person to another person. It is also used by the public for depositing money with Government or Semi Government department. DOCUMENTATION The party who requires a pay order will get a printed application from the bank. He will fill it and deposits the amount and commission. The bank charges are same as on demand draft. No. of PO Bank Serial No.
Applicant has to fill a form along with depositing amount to be transferred and bank commission. MCB charges the commission at the same rate as in the case of demand drafts. Documentation Test key Amount Issuing Beneficiary No. in words Branch Branch Name Name of & & & Code Code TT Figur
Clearing
All the external functions of clearing are carried by NIFT (National Institute of Facilitation Technology) while the internal operations are performed by clearing department. It is just like
any courier service which takes the cheques of other banks and delivers the cheques of that branch to it. Clearing is a system by which banks exchange cheques and other negotiable instruments drawn on each other within a specified area and thereby securing the payment for its clients through the clearing house. A clearing house is a general organization of the banks at a given place, Its main purpose is offsetting the cross obligation in the form of cheques. When there are many banks in the country each will receive a number of cheques drawn on other banks, deposited within for collection. A clearing house is an organization where these cheques are brought and the mutual claims of each bank on the other are offset and a settlement is made by the payment of differences. The representatives off all the banks in Pakistan attend office of the bank which is performing these duties of clearing house, on each business day at a fixed time. They deliver cheques that their bank may have negotiated and receive in exchange cheques drawn on their bank negotiated by other bank. The responsibility of smooth cooperation of the clearing function lies with the State Bank of Pakistan. The operation of clearing refers to the collection of cheques drawn on other banks. These cheques may be drawn on UBL, HBL, NBP, or any other bank of Pakistan. The respective officer collects all cheques and enter them in clearing Register. Then he affix a stamps on these cheques and sorts out cheques of different banks and prepares schedule for them. These cheques are sent to clearing house. Exchange of cheques takes place through NIFT. Further they settle their account. State Bank of Pakistan representative will work out the balances and will settle their account from their balances with State Bank of Pakistan.
Advances
It is another major department of the branch. Bank provides this facility to the people who need advance money to meet their requirements. For getting the advances, the first step is the preparation of credit proposal. Some principles of lending are considered whenever financing being Condition is made. These principles are: Character Capacity Collateral Capital
Required Information
An Accurate assessment & of up-to-date his business financial abilities statements
companies
associated
In secured advances, the bank takes any security against the loans while in case of unsecured
MCB
divided
the Non
advances Fund
in
to Fund
two
major
In the fond base advances, the funds of MCB is involved and in Non Fund based only guarantee is given by the bank.
Demand Finance
This is a type of secured loan and demand loan never allowed without security. It is a type of long term financing. MCB also gives loan under the head of demand finance to individuals, industrial units commercial business etc.
Cash Finance
In this, the borrower gives a specific reason for the need of cash. MCB gives the facility of cash credit to business. The amount is passed through voucher and credit to the party account. Normally 0.60 paisa per thousand is charged on daily basis to customer.
Running Finance
These finances as evident by the name are given to the business to meet their daily needs. The mark up is charged on daily balances. This type of advances are given to trade, commerce and manufacturing for general purpose. Normally 0.60 paisa per thousand is charged is charged on daily basis. It is drawn through Cheque.
Letter of Credit
A letter of credit is a written instrument issued by a bank authorizing the seller to draw in accordance with certain terms and stipulating legal forms, that all such bills will be honored.
of importer
the to the
documents bank
Liability of the issuing bank Application for a letter of credit An importer prepares an application on the prescribed form available from the bank. The information which are supplied in the application are based on the contract of sale and include only the importer feature of contract such as the value of the merchandise, port of shipment, port of unloading, expiry date of the papers and brief description of the goods. If the bank is satisfied with the applications, it will signed and acceptance agreement with the importer. Line of credit Before issuing a letter of credit, bank takes all necessary precautions for securing its credit. The bank first examines the customers credit standing, the type of goods to be imported, the market demand for the goods, the collateral offered to cover the credit. Then it establishes the amount i.e. the line of credit. Opening of letter of credit The letter of credit can be opened by mail or by cable. When it is opened by mail, the issuing bank sends letter of credit and to carbon copies to the importer. The importer then dispatches the letter of credit to the exporter in foreign country by mail. One carbon copy is kept for the record. The second carbon copy after signing is sent to the bank by the importer. If an importer directs the bank to open letter of credit by cable, the importers bank sends a cable to the corresponding bank in the foreign country with a request to notify the exporter. Handling of the documents When the exporter receives a letter of credit, he presents the required documents and the draft to the bank in his own country after shipping of documents. If the bank is satisfied with the documents in the importing country and pays the exporter at official ratein the currency of his own country. Payment by importer to the bank When a bank approves the application of a customer for opening letter of credit, it does not lend money to the importer. The bank only lends the importer to use the credit standing of the bank to the exporter in the foreign country. The bank makes a contract with the importer that when the draft if send by the negotiating bank for payment the importer will make the payment to the
bank not later then the day only the bank is to honour the obligation. In case of a sight letter of credit the payment to the corresponding bank is to be made on the day the draft and documents are received. When the time of letter of credit is used the importer is to arrange the payment not later than the day on which the draft is to mature.
Cash Department
In cash department both deposits and withdrawals go side by side. This department works under the accounts department and deals with cash deposits and payments. This department maintains Cash balance book Cheque the Cash Cash following sheets, received paid books, ledger voucher voucher of account: sheet. sheet. Paying-in-slip Book
The cheques should not be stated as post dated. If in the Cheque there may discrepancy regarding any of the aspects described above the cheque is returned to the customer for rectification. On other hand if the cheque is valid in all respects, the cashier enters the necessary inputs in the computer and post the entry so that account balance is updated. When cashier posts these entries, computer automatically display the balance before posting
the transaction amount, balance after posting. The cashier easily and quickly see whether the amount being withdrawn so exceed the balance or within the balance. If the amount does exceed the balance then it is upon the discretion of the manager to allow an overdraft and not depending upon the customers reputation. If he does not allow an over draft, the procedure is repeated again as described for the mismatch of the signature Cheque is return. The detail of notes (currency) is written on the back side of the Cheque. The cashier at the same time maintain the Cash Voucher Received Record Sheet. Then once again inspect the signature of the customer cancellation mark of checking officer and stamp of POSTED is placed on cheque before hand over the cash to customer.
Cash Received
For depositing the cash into customers accounts, there is need to fill in the paying-in-slip giving the related details of the transaction. This paying-in-slip contains the date, a/c/no, a/c title, particulars, amount being deposited and details of the cash. There are two portion of the payingin-slip. The depositor signs the one part of the paying-in-slip one is retained by the bank to show an acceptance of the entries made in the slip. The different colored paying-in-slip are used for all the types of deposits. Only the slips related to a particular type of a/c is acceptable by the bank. For example current paying-in-slip for current a/c and saving paying-in-slips for saving a/c etc. The paying-in-slip serves as a voucher to update to computerized transaction ledger. The transaction ledger is only updated by payingin-slip and Cheque. The cashier responsible to receive both the paying-in-slip and cash from the depositor. The cashier check the necessary details provided I the paying-in-slip and accounts the cash and tallies with the amount declared in the slip. If the amount does not tally with the cash given, the deposit is not entertained until the customer remove the discrepancy. On the other hand if the two amounts tally, the cashier fills in the Cash voucher received Record Sheet and assigns a voucher no. to both the transaction being made in the sheet and the slip. This voucher no. starts with one and continue by serial increments of one for each day till the closing of the sheet, the cashier fills the voucher no, an account, cash day till the closing of the sheet. The cashier fills in the voucher no, an account of, cash entry in the related type of a/c and he post his initials on both part of the voucher. Then the cashier send both to the accountant who verifies all the entries in the two documents, if the entries in the two documents, if the entries in the two documents tally with one another, the accountant authenticates the two by singing on the two documents and posting stamps on the slip. One part of the slip is then returned to the customer and other is given to the computer operator. A very important check is that the dates mentioned into the two documents must be the same. The cashier posts the transaction entries in computer ledger. This ledger contains the a/c no,
a/c title, voucher no, voucher date, transaction code, transaction amount. After posting these entries, computer display before posting balance and after posting. On every transaction computer generates an output of transaction ledger. He assigns the stamp POSTED on the voucher to show voucher transaction entries are posted. Checking officer receive this voucher and the compute output transaction ledge, he manually inspects the entries of ledger and voucher. If both are tallied, he then signs the ledger and put a mark of cancellation on the voucher. After the verifications from the checking officer, cashier receives the voucher.
The closing balance of today will be the opening balance of tomorrow. This department is one of the most important department of the bank. All the books maintained in this department are checked by office
BalanceShe et
Advances Investments Total Assets Deposits Share Capital Reserves & Unapp. Profit Equity Surplus on revaluation Total 20% 13% 10% 218,961 113,089 410,486 292,098 6,283 39,131 45,414 9,706 55,120 198,239 63,486 342,108 257,462 5,463 30,193 35,657 5,188 40,844 180,323 69,481 298,777 229,345 4,265 13,618 17,883 5,424 23,307
23%
31,787
25,778
17,756
74%
7,866
4,525
2,781
13%
23,921
21,253
14,975
2,960
1,015
106
168
(98)
9%
3,574 812 606 6,561 351 18,501 6,358 12,142 13,018 4,096 8,922 480 867 6,566
15%
Ratios
Spread Advances to Deposits Ratio ROE ROA Tax Rate Assets Deposits Equity 12% 75% 38% 4.1% 28% 20% 13% 27% 12% 77% 45% 3.8% 34% 15% 12% 99% 10% 79% 65% 3.2% 31% 15% 4% 90%
20% to Rs 6 billion. The major contribution came from a 148% increase from the capital gained on sale of securities. The asset base increased by 20% from 342 billion to 420 billion in 2007 as compared to 2006.Deposits showed a steady increase of 13% to bring the figure to Rs 292 billion as compared to Rs 257.4 billion in FY06. Advances increased by 10% to Rs218b, while the investments increased by 78% to Rs 113 billion.
Recent Results
MCB Bank Limited posted profit after tax of Rs4.1b with an earnings per share of Rs 6.55 in 1Q'08 vis-a-vis of Rs 3.7 billion with an earnings per share of Rs 5.93 in 1Q'07, depicting a growth of 10.3% during the period despite dismal performance of banking sector during 1Q'08. Net interest income of the bank grew by just 2.5% during the period to Rs 6.1 billion as compared to Rs 6.0 billion in the corresponding period of last year. High cost of deposits was the main reason behind.
Swot Analysis
STRENGTHS
The innovation Has in strengths products established and a of services good is MCB performing in well the in are financial banking as: market. market MCB is the first Pakistani privatized bank and because of its quality management, marketing, reputation
Strict adherence with the banking procedures requirements, SBPs prudential regulation requirements and its SROs and international banking requirement as well as to its own set policies Better Strong focus Flexibility and on with its customer the attractive services and changing products customization environment
Weaknesses
The The majority it Therefore noted of people should weaknesses are not well advertise extensively of aware about especially MCB the RTC and are products of Master as: MCB. Cards.
A behavior has been noted that bank tries to feel at ease with good looking, rich and educated people and the poor looking customers feel some bit strange in the environment of the
bank. The bank employees should try to accommodate behaviorally all type of customers. In MCB there is lack of specialized skill because of job rotation policy of human resource department. The bank should concentrate upon increasing its abilities on individual service basis. Mismanagement of time is another big mistake in MCB branches, the bank official time of closing is 5:30pm but due mismanaging of time allocation and work the staff is normally on their seats Process Never Slow More of prefer till development to be on a 7:00 is and deposit bit slow and leader or due prefer to to of and less its be 8:00 conservative a on follower their technological of clock. approach others changes mobilization
improvement emphasis
acceptance accumulation
Opportunities
Greater potential and opportunities for Credit Division if Liberal Policies being adopted. Can grab more market share for its RTCs, remittances and forex department through effective bank Personalized Financing if they of promotional have given the due and liberty will in liberal performing the their policies. duties. services. Sector Leasing Inclusion of highly qualified professional can change the whole scenario and position of the Adoption information Agro technology improve Based customer
Threats
Change in government policies has affected the banking business. Still banks have to wait to get permission of state bank. The freezing of foreign currency accounts is a vital example of letting people not to trust on banks. The Competition has become severe by the entrants of so many banks, So to exist one will have to prove himself in its services through excellent management and will have to satisfy its shareholders. Otherwise he will be out the market. Employees unions have been allowed if not managed properly can affect performance. The decrease purchasing power of consumer in the current economic situation of the country affecting the business activity speed too much and the result is the low investment from the investors in new projects can create problem for the bank because it is working a lot in trade.
Introduction of credit marketing by local and foreign banks is badly affecting the mobilization of the MCBs deposits due to the non presence of such department in it. Introduction and adoption of information technology as well as promotion of the computer culture by the local as well as foreign banks will definitely affect the services and business of the MCB.
Economic
Inflation is very high which will decrease the demand as purchasing power is decreasing. Staff cost is increasing as basic wage rate has increased and inflation has compelled to will compel Operating Interest rate is to costs are increasing so increase increasing loan due taking to has salaries. inflation. decrerased.
Technical
MCB has computerized its most of the branches but still some are manual there is need to computerized otherwise customers will get bad image. Now a days computerized system is used by banks whis is very effective. But MCB will have to improve its computerized technology as some fake transactions occur by ATM. Shortage of electricity is a big problem, Employees of each organization need IT training and organization has this trend. MCB will
have
to
follow
it.
Increase In Profits
People can be motivated to save money by offering the deposit through various investment schemes. The rate of profit should increase 1% or 2 % it would be profitable step for bank.
Increase Salaries
MCB is making good profits but giving less pay to their employees as compared to their competitors. So their salaries should be increased.
Training
Every year some of the employees should be sent for training to other countries and employees from other branches should be brought here. Some more reading material should be provided the purpose should be to educate the employees with the advance studies in their field. The employee should be provided the opportunities to attend and participate in seminars and lectures on banking.
Incentive To Employees
Bank should give some more incentive to its employees in order to remove the conflict between lower and higher officers and should try to improve the working condition of the bank. Such system should be designed that every employee who has some problems with his officers can communicate to the higher management and some steps must be taken to improve that.
Over Employed
During my internship period I felt that at some place the Muslim Commercial Bank Limited is over employed which is causing in expenditure. I think that the best way out for this problem is to pen new branches.
Internship Facilities
The period of internship should be divided in to the number of department of the Muslim Commercial Bank Ltd. The internee should be given timetable mentioning the number of days he has to work at different places in the bank. On the first 4 days in each department internee should be given a lecture the officer of the department concerned about working of the department.
apply vouchers.
tests
on
TT
and
MT.
I processed the Inward cheques for collection and clearance, and have also prepared Every transaction which takes place recorded in the computer so all transactions in different departments are forwarded to account department. The branch where I worked Mr Azeem-uddin Bukhari was performing these activities. I was not allowed to use software but I observed all the fuctions performed by him. Miss Maria was credit officer who explained me the procedure of advances. Mostly work is done through computer. I was not able to perform activities by myself as access to software is not allowed. I observed how the application is processed. I think it sufficient to know the procedure. In cash department I observed the process of deposits, filled deposit slips, and learned how the cash registers are maintained. In this department I did little work practically as it was not allowed. During my internship I dealt with many customers and employees, this was a great experience to take My how how to how work to communication more to under deal pressure manage skills i.e with in an were rush learn customers hours. office. improved. responsibility.
- I observed some signs of mismanagement which I think can be removed if branch manager - I observed the practical application of many accounting concepts.
2 comments:
Anonymous said...
well good work
July 12, 2011 11:35 AM
Anonymous said...
good
July 15, 2011 4:30 PM