Compaq Evo N400c

b
Maintenance and Service Guide

Compaq Evo Notebook N400c Series
Document Part Number: 225760-002
September 2001
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying computer features, components, and
spare parts, troubleshooting computer problems, and performing
computer disassembly procedures.
2001 Compaq Computer Corporation
Compaq, Evo, and the Compaq logo are trademarks of Compaq Information
Technologies Group, L.P.
Microsoft and Windows are trademarks of Microsoft Corporation.
Intel and Pentium are trademarks of Intel Corporation.
All other product names mentioned herein may be trademarks of their respective
companies.
Compaq shall not be liable for technical or editorial errors or omissions
contained herein. The information in this document is provided 'as is without
warranty of any kind and is subject to change without notice. The warranties for
Compaq products are set forth in the express limited warranty statements
accompanying such products. Nothing herein should be construed as
constituting an additional warranty.
Maintenance and Service Guide
Second Edition (September 2001)
Document Part Number: 225760-002
Maintenance and Service Guide LLL
Contents
1 Product Description
1.1 Models and Features . . . . . . . . . . . . . . . . . . . . . . . . . 11
Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
1.2 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . . . 16
1.3 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . 17
1.3 Computer External Components . . . . . . . . . . . . . . . . 18
1.4 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
2 TroubIeshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . . 21
Selecting Computer Setup or
Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . 21
Selecting from the Security Menu. . . . . . . . . . . . . . . 24
Selecting from the Advanced Menu . . . . . . . . . . . . . 25
2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . 27
Obtaining, Saving, or Printing
Configuration Information. . . . . . . . . . . . . . . . . . . . . 27
Obtaining, Saving, or Printing Diagnostic
Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . . 210
2.1 Initial Troubleshooting . . . . . . . . . . . . . . . . . . . 211
2.2 No Power, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . 212
2.3 No Power, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . 213
2.4 No Power, Part 3 . . . . . . . . . . . . . . . . . . . . . . . . 214
2.5 No Power, Part 4 . . . . . . . . . . . . . . . . . . . . . . . . 215
2.6 No Video, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . 216
2.7 No Video, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . 217
2.8 Non-Functioning Docking Station
(if applicable). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
2.9 No Operating System (OS) Loading . . . . . . . . . 219
LY Maintenance and Service Guide
Contents
2.10 No OS Loading from Hard Drive, Part 1. . . . . 220
2.13 No OS Loading from Diskette Drive. . . . . . . . 223
2.14 No OS Loading from CD- or
DVD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 224
2.15 No Audio, Part 1 . . . . . . . . . . . . . . . . . . . . . . . 225
2.16 No Audio, Part 2 . . . . . . . . . . . . . . . . . . . . . . . 226
2.17 Non-Functioning Device . . . . . . . . . . . . . . . . . 227
2.18 Non-Functioning Keyboard. . . . . . . . . . . . . . . 228
2.19 Non-Functioning Pointing Device. . . . . . . . . . 229
2.20 Network or Modem Connection . . . . . . . . . . . 230
3 IIIustrated Parts CataIog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 31
3.2 Computer System Major Components . . . . . . . . . . . . 32
3.3 Miscellaneous Plastics Kit Components . . . . . . . . . . 38
3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 310
3.5 Miscellaneous Spare Parts . . . . . . . . . . . . . . . . . . . . 312
4 RemovaI and RepIacement PreIiminaries
4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . . 41
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 42
4.3 Preventing Damage to Removable Drives . . . . . . . . . 42
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . . 43
4.5 Packaging and Transporting Precautions . . . . . . . . . . 44
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 44
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 45
5 RemovaI and RepIacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . . 53
5.3 Preparing the Computer for Disassembly . . . . . . . . . 54
5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
5.5 Palm Rest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Contents
Maintenance and Service Guide Y
5.6 Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513
5.7 Modem or Modem/NIC Board. . . . . . . . . . . . . . . . . 515
5.8 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 517
5.9 Real Time Clock (RTC) Battery . . . . . . . . . . . . . . . 521
5.10 Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 522
5.11 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 524
5.12 Display Lid Switch Board . . . . . . . . . . . . . . . . . . . 527
5.13 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 529
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B1
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B1
Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B2
Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B3
C Screw Listing
Index
Maintenance and Service Guide 1-1
1
Product Description
1.1 ModeIs and Features
The Compaq Evo Notebook N400c Series offer advanced
modularity, 850- or 700-MHz Intel Pentium III processors with
64-bit architecture, industry-leading Accelerated Graphics Port
(AGP) implementation, and extensive multimedia support. The
computer provides desktop functionality and connectivity
through the optional Mobile Expansion Unit (MEU).
Figure 1-1. Compaq Evo Notebook N400c
1-2 Maintenance and Service Guide
Product Description
ModeIs
Model naming conventions are shown in Table 1-1.
TabIe 1-1
Compaq Evo Notebook N400c
ModeIs and ModeI Naming Conventions
Key
N4c P 850 X2 10 V C 128 98 9L XXXXXX-XXX
1 2 3 4 5 6 7 8 9 10 11
Key Description Options
1 Brand / family
designator
N=Notebook 4=Ultra portable
c=Common
2 Processor type P=lntel Pentium lll
3 Processor speed 850=850 MHz 700=700 MHz
4 Display type and size X=XGA
(1024 768)
2=12.x inches
5 Hard drive size 20=20.0 GB
6 Optical drive
designator
V=8X Max
DVD-ROM drive
D=24X Max CD-ROM
drive
0=None
7 lntegrated
communication
M=Modem
0 = None
C=Modem/NlC
combination card
8 RAM 12=128 MB
9 Operating system 8=Windows 98 6=Windows 2000/
Window NT 4.0 dual
install
10 Battery cells / type L=4 cells, Lithium ion
11 SKU#
Product Description
1 2 3 4 5 6 7 8 9 10 11
N4c P 850 X2 20 0 C 12 6 L 470022-xxx
Australian
Belgian
Brazilian
Czech
Danish
Dutch
French
French
Canadian
German
Greek/Polish
Hebrew
Hong Kong
Hungarian
ltalian
Japanese
Japanese
English
Korean
Latin American
Spanish
470022-713
470022-685
470022-711
470022-686
470022-687
470022-696
470022-689
470022-684
470022-690
470022-691
470022-693
470022-716
470022-692
470022-694
470022-707
470022-708
470022-717
470022-710
Middle Eastern
Norwegian
People's Republic of
China
Portuguese
Russian
Slovak/Slovenian
Spanish
Swedish/Finnish
Swiss 1
(French/German/
U.S. English)
Swiss 2
(French/German/
ltalian)
Taiwanese
Thai
Turkish
U.K. English
U.S. English
470022-695
470022-697
470022-714
470022-698
470022-699
470022-700
470022-701
470022-702
470022-703
470022-704
470022-715
470022-712
470022-705
470022-706
470022-683
TabIe 1-1
ModeIs and ModeI Naming Conventions (Continued)
Product Description
1 2 3 4 5 6 7 8 9 10 11
N4c P 850 X2 20 0 C 12 8 L 470022-xxx
Australian
Belgian
Brazilian
Czech
Danish
Dutch
French
French
Canadian
German
Greek/Polish
Hebrew
Hong Kong
Hungarian
ltalian
Japanese
Japanese
English
470022-677
470022-650
470022-675
470022-651
470022-652
470022-661
470022-654
470022-649
470022-655
470022-656
470022-658
470022-680
470022-657
470022-659
470022-671
470022-672
Korean
Latin American
Spanish
Middle Eastern
Norwegian
People's Republic of
China
Portuguese
Russian
Slovak/Slovenian
Spanish
Swedish/Finnish
Taiwanese
Thai
Turkish
U.K. English
U.S. English
470022-681
470022-674
470022-660
470022-662
470022-678
470022-663
470022-664
470022-665
470022-667
470022-668
470022-679
470022-676
470022-669
470022-670
470022-682
N4c P 850 X2 20 0 C 12 6 L 470022-xxx
Latin American
Spanish
(NAFTA)
470022-709 U.S. English (NAFTA) 470022-718
N4c P 850 X2 20 0 C 12 8 L 470022-xxx
Latin American
Spanish
(NAFTA)
470022-673 U.S. English (NAFTA) 470022-648
TabIe 1-1
Product Description
N4c P 850 X2 20 0 0 12 6 L 470022-688
European 470022-688
TabIe 1-1
Product Description
Features
The computer has the following features:
I Intel Pentium III 850- or 700-MHz processor, with 256-KB
integrated cache, varying by computer model
I ATI Mobility M1, 8-MB SDRAM
I 128 MB standard memory, expandable to 384 MB
I Microsoft Windows 98, or Windows 2000 or Windows NT
preinstalled
I 12.1-inch, XGA, TFT (1024 768) display, with over 16.8
million colors
I TouchPad or pointing stick pointing device
I Mini PCI 56K V.90 modem, or optional Mini PCI V.90
modem plus 10/100 NIC combination card
1 2 3 4 5 6 7 8 9 10 11
N4c P 850 X2 20 0 0 12 8 L 470022-653
European 470022-653
N4c P 700 X2 20 0 C 12 6 L 470013-xxx
N4c P 700 X2 20 0 C 12 8 L 470013-xxx
N4c P 700 X2 20 0 C 12 6 L 470013-xxx
N4c P 700 X2 20 0 C 12 8 L 470013-xxx
N4c P 700 X2 20 0 0 12 6 L 470013-xxx
N4c P 700 X2 20 0 0 12 8 L 470013-xxx
All models use configuration code JMWZ.
TabIe 1-1
Product Description
I Support for one Type II PC Card slot with support for both
32-bit CardBus and 16-bit PC Cards
I External AC adapter with power cord
I Supports a 4-cell Lithium ion (Li ion) primary battery pack in
the battery bay and an external 4-cell Li ion or 9-cell
high-capacity battery pack
I 20- or 10-GB high-capacity hard drive
I Connectors for Mobile Expansion Unit (MEU), MultiPort
wireless communication devices, stereo speaker/headphone,
microphone, universal serial bus (USB), RJ-45 network,
RJ-11 modem, parallel, serial, video out, external monitor,
and AC power
I Speaker
1.2 CIearing a Password
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also clear
CMOS.
1. Prepare the computer for disassembly. Refer to Section 5.3,
'Preparing the Computer for Disassembly, for more
information.
2. Remove the RTC battery (refer to Section 5.9, 'Real Time
Clock (RTC) Battery).
3. Wait approximately five minutes.
4. Replace the RTC battery and reassemble the computer.
5. Connect AC power to the computer. Do not reinsert any
battery packs at this time.
6. Turn on the computer.
All passwords and all CMOS settings are clear.
Product Description
1.3 Power Management
The computer comes with a collection of power management
features that extends battery operating time and conserves power.
The computer supports the following power management
features:
I Standby
I Hibernation
I Setting customized by the user
I Hotkeys for setting level of performance
I Smart battery that provides an accurate battery power gauge
I Battery calibration
I Lid switch suspend/resume
I Power switch
I Standby button
I Advanced Configuration and Power Management (ACP)
compliant
Product Description
1.3 Computer ExternaI Components
The external components on the display and left side of the
computer are shown in Figure 1-2 and described in Table 1-2.
.
Figure 1-2. Front Panel Components
TabIe 1-2
Front PaneI Components
Item Component Function
1 Vent Allows airflow to cool internal
components.
2 Display release latch Releases the display to open the
computer.
3 Volume buttons (2) Adjust or mute the system volume.
4 MultiPort Connects wireless communication
devices, such as a Bluetooth or
802.11b MultiPort Module, and
other options.
Product Description
The computer rear panel components are shown in Figure 1-3 and
described in Table 1-3.
Figure 1-3. Rear Panel Components
TabIe 1-3
Rear PaneI Components
1 Parallel connector Connects a parallel device.
2 Serial connector Connects a serial device.
3 Video-out connector Connects a television, VCR,
camcorder, overhead projector, or
video capture card.
The connection requires the use of
the video-out adapter included with
the computer and an optional
video cable.
Product Description
The external components on the right side of the computer are
shown in Figure 1-4 and described in Table 1-4.
Figure 1-4. Right Side Components
TabIe 1-4
Right Side Components
1 Power switch Turns the computer on or off or
exits Standby.
2 Stereo speaker/
headphone jack
Connects stereo speakers,
headphones, headset, or television
audio.
Product Description
3 Microphone jack Connects a single sound channel
microphone.
4 PC Card eject button Ejects a PC Card from the PC
Card slot.
5 PC Card slot Supports 32-bit (CardBus) and
16-bit PC Cards.
6 USB connector Connects USB devices.
7 lnfrared port Links another lrDA-compliant
device for wireless communication.
8 RJ-45 jack (network models
only)
Connects the network cable.
A network cable is
included with network
models.
9 RJ-11 jack (internal modem
models only)
Connects the modem cable to an
internal modem.
A modem cable is
included with internal
modem models.
TabIe 1-4
Right Side Components (Continued)
Product Description
The external components on the left side of the computer are
Figure 1-5. Left Side Components
Product Description
TabIe 1-5
Left Side Components
1 External monitor connector Connects an external monitor or
overhead projector.
2 Power jack Connects any one of the following:
I AC adapter
I Optional automobile power
adapter/charger
I Optional aircraft power
adapter
3 USB connector Connects USB devices.
4 Vents Allow airflow to cool internal
components.
5 Security cable slot Attaches an optional security cable
to the computer.
Product Description
Computer keyboard components are shown in Figure 1-6 and
described in Table 1-6.
Figure 1-6. Keyboard Components (TouchPad Model)
TabIe 1-6
Keyboard Components
1 Standby button I Turns on the computer if it is
off.
I lnitiates and exits Standby.
I When pressed with the Fn
key, initiates Hibernation.
2 Easy Access buttons (4) Provide quick access to the
lnternet.
Product Description
3 Microphone lnputs single-channel sound to the
computer; can be used whether
the computer is open or closed.
4 Embedded numeric keypad Converts keys to numeric keypad.
5 Cursor control keys Move the cursor around the
screen.
6 Palm rest Provides TouchPad and TouchPad
buttons or the pointing stick
buttons. Also protects the internal
hard drive, internal memory
expansion slot, and modem/NlC
mini PCl slot connector.
7 Windows application key Displays a menu when using a
Microsoft application. The menu is
the same one that is displayed by
pressing the right mouse button.
8 Right TouchPad button
(TouchPad models only)
Functions like the right mouse
button on an external mouse.
9 TouchPad
Moves the mouse cursor, selects,
and activates.
10 Left TouchPad button
Functions like the left mouse
11 Windows logo key Displays Windows Start menu.
12 Caps lock key Turns on the caps lock function.
TabIe 1-6
Keyboard Components (Continued)
Product Description
Computer top components are shown in Figure 1-7 and described
in Table 1-7.
Figure 1-7. Keyboard Components (Pointing Stick Model)
TabIe 1-7
Keyboard Components
1 F1 through F12 function keys Perform preset functions.
2 Hard drive light On: The primary hard drive is
being accessed.
3 MultiBay light On: A MultiBay drive in the
optional MEU or an external
diskette drive connected to the
computer is being accessed.
Product Description
The external components on the bottom of the computer are
4 Caps lock light On: Caps lock is on.
5 Num lock light On: Num lock is on and the
embedded numeric keypad is
enabled.
6 Scroll lock light On: Scroll lock is on.
7 Battery light On: A battery pack is charging.
Blinking: A battery pack that is the
only available power source has
reached a low-battery condition.
8 Power light On: Power is turned on.
Blinking: Computer is in Standby.
The power light also blinks if a
battery pack that is the only
available power source reaches a
critical low-battery condition while
Hibernation is disabled.
9 Pointing stick Moves the mouse cursor.
10 Right mouse button Functions like the right mouse
11 Scroll button Can be set to scroll, magnify, or
function like the third button on an
external mouse.
12 Left mouse button Functions like the left mouse
13 Fn key Used with hotkeys to perform
preset hotkey functions.
TabIe 1-7
Keyboard Components (Continued)
Product Description
fm
Figure 1-8. Bottom Components
Product Description
TabIe 1-8
Bottom Components
1 External battery release
latches (2)
Release the external battery pack.
2 Docking connector Connects the computer to an
optional Mobile Expansion Unit.
3 Battery bay Holds the primary battery pack.
4 Primary battery release
latches (2)
Release the primary battery pack
from the battery bay.
5 Fan Provides airflow to cool internal
components.
6 Memory expansion
compartment cover
Covers the memory expansion
compartment that contains one
memory expansion slot for a
memory expansion board.
7 Speaker Produces sound.
8 Certificate of Authenticity label Contains the Product Key, which
may need to be entered before
using some Windows operating
systems.
9 Serial number ldentifies the computer; needed
when you call Compaq customer
support.
Product Description
1.4 Design Overview
This section presents a design overview of key parts and features
of the computer. Refer to Chapter 3, 'Illustrated Parts Catalog, to
identify replacement parts, and Chapter 5, 'Removal and
Replacement Procedures, for disassembly steps.
The system board provides the following device connections:
I Memory expansion board
I Hard drive
I Display
I Keyboard/TouchPad or pointing stick
I Audio
I Intel Pentium III processor
I Fan
I PC Card
I Modem or modem/NIC
The computer uses an electrical fan for ventilation. The fan is
controlled by a temperature sensor and is designed to turn on
automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on
the right side of the computer.
CAUTION: To properly ventilate the computer, allow at least a

3-inch (7.6 cm) clearance on the left side of the computer.
2
TroubIeshooting
WARNING: Only authorized technicians trained by Compaq should

repair this equipment. All troubleshooting and repair procedures
are detailed to allow only subassembly/module level repair.
Because of the complexity of the individual boards and
subassemblies, no one should attempt to make repairs at the
component level or to make modifications to any printed wiring
board. lmproper repairs can create a safety hazard. Any indication
of component replacement or printed wiring board modification may
void any warranty or exchange allowances.
2.1 Computer Setup and
Diagnostics UtiIities
SeIecting Computer Setup or
Compaq Diagnostics
The computer features two Compaq system management utilities:
I Computer SetupA system information and customization
utility that can be used even when your operating system is
not working or will not load. This utility includes settings that
are not available in Windows.
I Compaq DiagnosticsA system information and diagnostic
utility that is used within your Windows operating system.
Use this utility whenever possible to:
Display system information.
Troubleshooting
Test system components.
Troubleshoot a device configuration problem in
Windows 98, Windows 2000, or Windows Me.
It is not necessary to configure a device connected to a USB

connector on the computer or an optional docking base.
Using Computer Setup
Information and settings in Computer Setup are accessed from
the File, Security, or Advanced menus:
1. Turn on or restart the computer. Press F10 while the
F10 ROM Based Setup message is displayed in the
lower-left corner of the screen.
To change the language, press F2.
To view navigation information, press F1.
To return to the Computer Setup menu, press esc.
2. Select the File, Security, or Advanced menu.
3. To close Computer Setup and restart the computer:
Select File > Save Changes and Exit and press enter.
or
Select File > Ignore Changes and Exit and press enter.
4. When you are prompted to confirm your action, press F10.
Troubleshooting
SeIecting from the FiIe Menu
TabIe 2-1
FiIe Menu
SeIect To Do This
System lnformation I View identification information about the
computer, a docking base, and any battery
packs in the system.
I View specification information about the
processor, memory and cache size, and
system ROM.
Save to Floppy Save system configuration settings to a diskette.
Restore from Floppy Restore system configuration settings from a
diskette.
Restore Defaults Replace configuration settings in Computer
Setup with factory default settings. (ldentification
information is retained.)
lgnore Changes and Exit Cancel changes entered during the current
session, then exit and restart the computer.
Save Changes and Exit Save changes entered during the current
session, then exit and restart the computer.
Troubleshooting
SeIecting from the Security Menu
TabIe 2-2
Security Menu
SeIect To Do This
Setup Password Enter, change, or delete a setup password. (The
setup password is called an administrator
password in Compaq Computer Security, a
program accessed from the Windows Control
Panel.)
Power-on Password Enter, change, or delete a power-on password.
DriveLock Passwords Enable/disable DriveLock; change a DriveLock
User or Master password.
Drive Lock Settings are accessible only

when you enter Computer Setup by
turning on (not restarting) the computer.
Password Options
Password options can be
selected only when a
power-on password has
been set.
Enable/disable:
I QuickLock
I QuickLock on Standby
I QuickBlank
To enable QuickLock on Standby or

QuickBlank, you must first enable
QuickLock.
Device Security Enable/disable:
I Ports or diskette drives*
I Diskette write*
I CD-ROM or diskette startup
Settings for a DVD-ROM can be

entered in the CD-ROM field.
System lDs Enter identification numbers for the computer, a
docking base, and all battery packs in the
system.
*Not applicable to SuperDisk LS-120 drives.
Troubleshooting
SeIecting from the Advanced Menu
TabIe 2-3
Advanced Menu
SeIect To Do This
Language (or press F2) Change the Computer Setup language.
Boot Options Enable/disable:
QuickBoot, which starts the computer more
quickly by eliminating some startup tests. (lf you
suspect a memory failure and want to test
memory automatically during startup, disable
QuickBoot.)
MultiBoot, which sets a startup sequence that
can include most bootable devices and media in
the system.
Device Options I Enable/disable the embedded numeric
keypad at startup.
I Enable/disable multiple standard pointing
devices at startup. (To set the computer to
support only a single, usually nonstandard,
pointing device at startup, select DisabIe.)
I Enable/disable USB legacy support for a
USB keyboard. (When USB legacy support
is enabled, the keyboard works even when a
Windows operating system is not loaded.)
I Set an optional external monitor or overhead
projector connected to a video card in a
docking base as the primary device. (When
the computer display is set as secondary,
the computer must be shut down before
undocking from a docking base.)
Troubleshooting
Device Options
(continued)
I Change the parallel port mode from EPP
(Enhanced Parallel Port [default]) to
standard, bidirectional, EPP or ECP
(Enhanced Capabilities Port).
I Set video-out mode to NTSC (default), PAL,
NTSC-J, or PAL-M.*
I Enable/disable all settings in the SpeedStep
window. (When DisabIe is selected, the
computer runs in Battery Optimized mode.)
I Specify how the computer recognizes
multiple identical docking bases that are
identically equipped. (Select DisabIe to
recognize the docking bases as a single
docking base; select EnabIe to recognize
the docking bases individually, by serial
number.)
I Enable/disable the reporting of the
processor serial number by the processor to
the software.
HDD Self Test Options Run a quick comprehensive self test on hard
drives in the system that support the test
features.
* Video modes vary even within regions. However, NTSC is common in North
America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and
PAL-M, in Brazil. Other South and Central American regions may use NTSC,
PAL, or PAL-M.
TabIe 2-3
Advanced Menu (Continued)
SeIect To Do This
Troubleshooting
2.2 Using Compaq Diagnostics
When you access Compaq Diagnostics, a scan of all system
components is displayed on the screen before the Compaq
Diagnostics window opens.
You can display more or less information from anywhere within
Compaq Diagnostics by selecting Level on the menu bar.
Compaq Diagnostics is designed to test Compaq components. If
non-Compaq components are tested, the results may be
inconclusive.
Obtaining, Saving, or Printing
Configuration Information
1. Access Compaq Diagnostics by selecting Start > Settings >
Control Panel > Compaq Diagnostics.
2. Select Categories, then select a category from the drop-down
list.
To save the information, select File > Save As.
To print the information, select File > Print.
3. To close Compaq Diagnostics, select File > Exit.
Troubleshooting
Obtaining, Saving, or Printing Diagnostic
Test Information
1. Access Compaq Diagnostics by selecting Start > Settings >
Control Panel > Compaq Diagnostics.
2. Select the Test tab.
3. In the scroll box, select the category or device you want to
test.
4. Select a test type:
Quick TestRuns a quick, general test on each device in
a selected category.
Complete TestPerforms maximum testing on each
device in a selected category.
Custom TestPerforms maximum testing on a selected
device.
N To run all tests for your selected device, select the
Check All button.
N To run only the tests you select, select the Uncheck
All button, then select the checkbox for each test you
want to run.
Troubleshooting
5. Select a test mode:
Interactive ModeProvides maximum control over the
testing process. You determine whether the test was
passed or failed and may be prompted to insert or remove
devices.
Unattended ModeDoes not display prompts. If errors
are found, they are displayed when testing is complete.
6. Select the Begin Testing button.
7. Select a tab to view a test report:
Status tabSummarizes the tests run, passed, and failed
during the current testing session.
Log tabLists tests run on the system, the number of
times each test has run, the number of errors found on
each test, and the total run time of each test.
Error tabLists all errors found in the computer with
their error codes.
8. Select a tab to save the report:
Log tabSelect the Log tab Save button.
Error tabSelect the Error tab Save button.
9. Select a tab to print the report:
Log tabSelect File > Save As, then print the file from
your folder.
Troubleshooting
2.3 TroubIeshooting FIowcharts
TabIe 2-4
TroubIeshooting FIowcharts Overview
FIowchart Description
2.1 lnitial troubleshooting
2.2 No power, part 1
2.6 No video, part 1
2.7 No video, part 2
2.8 Non-functioning docking station
2.9 No operating system (OS) loading
2.10 No OS loading from hard drive, part 1
2.13 No OS loading from diskette drive
2.14 No OS loading from CD-/DVD-ROM drive
2.15 No audio, part 1
2.16 No audio, part 2
2.17 Non-functioning device
2.18 Non-functioning keyboard
2.19 Non-functioning pointing device
2.20 No network or modem connection
Troubleshooting
2.1 InitiaI TroubIeshooting
Connecting
to network
or modem?
Go to
Section 2.20,
Network
or Modem
Connection.
Begin
troubleshooting.
Is there
power?
Is the OS
loading?
Is there video?
(no boot)
Is there
sound?
Beeps,
LEDs, or error
messages?
Keyboard/
pointing
device
working?
Go to
Section 2.17,
Non-Functioning
Device.
Go to
Section 2.2,
No Power.
Go to
Section 2.6,
No Video.
All drives
working?
Y
Y
Y
Y
Y
Y
Y
Y
N
N
N
N
N
End
N
N
N
Go to
Section 2.9,
No OS Loading.
Go to
Section 2.15,
No Audio.
Go to
Section 2.18,
Non Functioning
Keyboard,
or Section 2.19,
Non-Functioning
Pointing Device.
Check
LED board,
speaker
connections.
Troubleshooting
2.2 No Power, Part 1
No Power
(Power LED is off)
1. Reseat power cables in docking station
and at the AC outlet.
2. Ensure AC power source is active.
3. Ensure power strip is working.
Done
Remove from
docking station
if applicable.
Power up
on battery
power?
Power up
on AC
power?
Power up
in docking
station?
Power up
on battery
power?
Power up
in docking
station?
Done
*Reset
power.
*Reset
power.
Power up
on AC
power?
N
Y
Y
N
N
Y
N
N
Y
Y
Y N
1. On some models, there is a separate
reset button.
2. On some models, the computer may
be reset using the Standby switch
and either the lid switch or the main
power switch.
*Notes:
Go to
Section 2.4,
No Power,
Part 3.
Go to
Section 2.3,
No Power,
Part 2.
Go to
Section 2.8,
Non-Functioning
Docking Station.
Troubleshooting
Continued from
Section 2.3,
No Power, Part 1
Visually check for
debris in battery
socket and clean
if necessary.
Done
N
Y
Power on?
Check battery by
recharging,
moving to another
computer, or
replacing it.
Power on?
Done
Y
Replace power
supply, (if
applicable).
N
Power on?
Done
Y
N
Go to
Section 2.4,
No Power,
Part 3.
Troubleshooting
Continued from
Section 2.3,
No Power, Part 2
Reseat AC adapter
in computer and
at power source.
Internal or
external AC
adapter?
Done
Done
Done Done
Power on?
Power on?
Power on?
Plug directly
into AC outlet.
Power LED
on?
Power outlet
active?
Try different
outlet.
Replace external
AC adapter.
Replace
power cord.
Y
N
Y
Y
Y
Y
N
N
N
N
External
Internal
Go to
Section 2.5,
No Power,
Part 4.
Troubleshooting
Y
N
Continued from
Section 2.4,
No Power, Part 3
Reseat loose
components and
boards and
replace
damaged items.
Open
computer.
Loose or
damaged
parts?
Y
Close
computer and
retest.
Power on?
Done
N
Replace the following items, if applicable.
Check computer operation after each
replacement:
1. Internal DC-DC converter*
2. Internal AC adapter
3. Processor board*
4. System board*
* Replace these items as a set to prevent
shorting out among the components.
Troubleshooting
2.6 No Video, Part 1
A
N
Standalone
or Docking
Station?
No Video
Replace one at a time. Test after each item:
1. Cable between notebook and computer display (if applicable)
2. Inverter board (if applicable)
3. Display
4. System board
Internal or
external
display*?
Adjust
brightness.
Video OK? Done
Docking
Station
Internal
Standalone
External
Adjust
brightness.
Video OK? Done
Y
Depress lid
switch to ensure
operation.
Video OK? Done
Y
N
Video OK?
Done
Done
N
Check for bent
pins on cable.
Try
another
display.
Internal and
external
video OK?
Replace
system
board.
Y Y
N N
* Note: To change from internal to
external display, use the hotkey
combination.
Y
Go to
Section 2.7,
No Video, Part 2.
Troubleshooting
2.7 No Video, Part 2
Y
N
Continued from
Section 2.6,
No Video, Part 1
Done
Video OK?
Adjust external
monitor display.
Adjust
display
brightness.
Video OK?
Video OK?
Done
Done
Check for notebook properly
seated in docking station, bent
pins on cable, and for monitor
connection.
Go to A in
Section 2.6,
No Video, Part 1.
Check brightness
of external
monitor.
Try another
external
monitor.
Internal
and external
video OK?
Go to Section 2.8,
Non-Functioning
Docking Station.
Y
Y
Y
N
N
N
Remove
notebook from
docking station,
if connected.
Troubleshooting
2.8 Non-Functioning Docking Station
(if appIicabIe)
Y
N
Reseat power
cord in docking
station and
power outlet.
N
Replace these docking station components
one at a time. Check computer operation
after each replacement:
1. Power supply
2. I/O board
3. Backplane board
4. Switch box
5. Docking motor mechanism
Check voltage
setting on
docking station.
Reset monitor
cable connector at
docking station.
Reinstall
notebook into
docking station.
Docking
station
operating?
Docking
station
operating?
Remove
notebook, reseat
all internal parts,
and replace any
damaged items in
docking station.
Done
Done
Y
Troubleshooting
2.9 No Operating System (OS) Loading
Hard drive,
go to
Section 2.10.
Reseat power
cord in docking
station and
power outlet.
Diskette drive,
go to
Section 2.13.
CD-/DVD-ROM
drive,
go to
Section 2.14.
Network,
go to
Section 2.20.
NOTE: Before beginning, always check cable
connections, cable ends, and drives for bent
or damaged pins.
Troubleshooting
2.10 No OS Loading from Hard Drive, Part 1
Go to
Section 2.17,
Non-Functioning
Device.
Y
Done
N
OS not
loading from
hard drive.
Non-
system disk
message?
Go to
Section 2.11,
No OS Loading
from Hard Drive,
part 2.
Reseat
external
hard drive.
OS loading?
Done
Boot
from
CD?
Go to
Section 2.13,
No OS
Loading from
Diskette Drive.
Boot
from
hard drive?
Boot
from
diskette?
Change boot
priority through
the setup utility
and reboot.
Boot
from
hard drive?
Y
Y
Y
Y
Y
N
N
N
N
N
Check the setup
utility for correct
booting order.
Troubleshooting
Continued from
Section 2.10,
No OS Loading
from Hard Drive,
Part 1
Reseat
hard drive.
Done
CD or
diskette in
drive?
1. Replace hard
drive.
2. Replace system
board.
Go to
Section 2.12,
No OS Loading
from Diskette
Drive.
Load OS using
Restore CD if
applicable (see
note).
Format hard drive
and bring to a
bootable C:\
prompt.
Create partition,
then format hard
drive to bootable
C:\ prompt.
Boot
from diskette
drive?
Remove
diskette and
reboot.
Y
N
Boot
from
hard drive?
Y
N
Y
N
Access
hard
drive?
Y
N
Access
hard drive?
Done
Run FDISK.
Y
N
Hard drive
partition?
Hard drive
formatted?
Y
N
Y
N
Computer
boot?
Done
Y
N
Go to
Section 2.13,
No OS Loading
from Hard Drive,
Part 3.
Go to
Section 2.13,
No OS Loading
from Hard Drive,
Part 3.
Troubleshooting
Y
System
files on hard
drive?
Continued from
Section 2.11,
No OS Loading
from Hard Drive,
Part 2
Clean virus.
Done
N
Install OS
and reboot.
Virus
on hard
drive?
OS
loading from
hard drive?
Y
N
Y
N
Y
N
Diags
on diskette?
Replace
hard drive.
Run diags and
follow
recommendations
Run SCANDISK,
check for bad
sectors.
Can bad
sectors
be fixed?
Replace
hard drive.
Y
N
Y
N
Fix bad
sectors.
Boot from
hard drive?
Replace
hard drive.
Done
Troubleshooting
2.13 No OS Loading from Diskette Drive
Done
Y
N
Reseat
diskette drive.
OS not loading
from
diskette drive.
Done
Y
Y
Y
Y
Y
Y
Y N
N
N N
N
N
N
OS
loading?
Non-
System Disk
message?
Bootable
diskette
in drive?
Install bootable
diskette and
reboot computer.
Check diskette
for system files.
Try different
diskette.
1. Replace
diskette drive.
2. Replace system
board.
Non-system
disk error?
OS
loading?
Boot
from another
device?
Enable drive
and cold boot
computer.
Diskette
drive boot
order.
Change boot
priority using
the setup utility.
Go to
Section 2.17,
Non-Functioning
Device.
Diskette
drive enabled
in the setup
utility?
Go to
Section 2.17,
Non-Functioning
Device.
Clear CMOS.
Refer to Section
1.2, Changing a
Password, for
instructions.
Troubleshooting
2.14 No OS Loading from CD- or
DVD-ROM Drive
Y
Done
N
Bootable
disk in
drive?
Disk
in drive?
No OS
loading from
CD- or
DVD-ROM drive.
Install bootable
disk and
reboot
computer.
Go to
Section 2.17,
Non-Functioning
Device.
Go to
Section 2.17,
Non-Functioning
Device.
Install
bootable disk.
Boots from
CD or DVD?
Boots from
CD or DVD?
Try another
bootable
disk.
Booting
from another
device?
Booting
order
correct?
Correct boot
order using
the setup utility.
Done
Reseat
drive.
Y
Y
Y
Y
Y
N
N
N
N
N
Clear CMOS.
Refer to Section
1.2, Changing a
Password, for
instructions.
Troubleshooting
2.15 No Audio, Part 1
No audio
N
Notebook in
docking station
(if applicable)?
Internal
audio?
Audio? Done
Undock
Audio? Done
Turn up audio
internally and/or
externally.
Go to
Section 2.16,
No Audio, Part 2.
Go to
Section 2.16,
No Audio, Part 2.
Go to
Section 2.8,
Non-Functioning
Device.
Replace the following docking station
components one at a time as applicable.
Check after each change:
1. Reseat docking station audio cable.
2. Replace audio cable.
3. Replace speaker.
4. Replace docking station audio board.
5. Replace backplane board.
Y
Y
Y
Y
N
N
N
Troubleshooting
2.16 No Audio, Part 2
Y N
Continued from
Section 2.15,
No Audio, Part 1
Reload
audio drivers.
Audio
driver in OS
configured?
Audio?
1. Replace internal speakers.
2. Replace audio board, if applicable.
3. Replace system board.
Y
Y
Y N
N
N
Correct
drivers for
application?
Connect to
external
speaker.
Load drivers and
set configuration
in OS.
Audio? Done
Replace audio
board and
speaker
connections in
notebook, if
applicable.
Troubleshooting
2.17 Non-Functioning Device
Done
Any
physical
device?
Y
N
Unplug the non-functioning device
from the notebook, inspect cables and
plugs for bent or broken pins or other
damage.
Reseat
device.
Clear
CMOS.
Done
Fix or
replace
broken item.
Non-
Functioning
Device
Reattach device.
Close notebook,
plug in power,
and reboot.
Device
boots
properly?
Go to
Section 2.9,
No OS Loading.
Device
boots
properly?
Possible bad hard
drive. Replace
drive.
Possible bad
diskette drive.
Replace drive.
Possible bad NIC.
Replace card. If
integrated NIC,
replace system
board.
Y
N
Y
N
Troubleshooting
2.18 Non-Functioning Keyboard
Y
N
OK?
Keyboard
not operating
properly.
External
device
works?
Replace
system
board.
Replace
system
board.
Connect notebook
to good external
keyboard.
Reseat internal
keyboard
connector (if
applicable).
Replace internal
keyboard or
cable.
OK?
Y
N
Y
N
Done Done
Troubleshooting
2.19 Non-Functioning Pointing Device
Y
N
OK?
Pointing device
not operating
properly.
External
device
works?
Replace
system
board.
Replace
system
board.
Connect notebook
to good external
pointing device.
Reseat internal
pointing device
connector (if
applicable).
Replace internal
pointing device or
cable.
OK?
Y
N
Y
N
Done Done
Troubleshooting
2.20 Network or Modem Connection
Y
Disconnect all
power from
the notebook
and open.
No
network/modem
connection
N
Done
Digital
line?
Network
or modem jack
active?
Replace jack or
have jack
activated.
Connect
to non-digital
line.
NIC/modem
configured in OS?
Reload
drivers and
reconfigure.
Reseat
NIC/modem if
applicable.
Replace
NIC/modem if
applicable.
Replace
system
board.
OK?
OK? Done
N
N
N
N
Y
Y
Y
Y
3
IIIustrated Parts CataIog
This chapter provides an illustrated parts breakdown and a
reference for spare part numbers and option part numbers.
3.1 SeriaI Number Location
When ordering parts or requesting information, provide the
computer serial number and model number located on the bottom
of the computer (Figure 3-1).
Figure 3-1. Serial Number Location
Illustrated Parts Catalog
3.2 Computer System Major Components
Figure 3-2. Computer System Major Components
TabIe 3-1
Computer System Major Components
Item Description
Spare Part
Number
1 12.1-inch SVGA CTFT Display 231448-001
Miscellaneous Plastics Kit 231454-001
2a
2b
2c
2d
2e
2f
2g
2h
Left display support
MultiPort cover
Center display support
Right display support
Display lid switch board
RTC battery
Hard drive spacer
Memory expansion compartment
cover
Not lllustrated
I TouchPad cable
I PC Card slot weight saver
I External battery slot
spacers
I Computer feet
I External monitor connector
cover
3 Palm rests
with TouchPad and two buttons (for use with
TouchPad models)
with three buttons (for use with pointing stick models)
231449-001
231591-001
4 Switch cover 231453-001
Computer System Major Components (continued)
TabIe 3-1
Computer System Major Components (Continued)
Item Description
Spare Part
Number
5 Keyboard without pointing stick (for use with TouchPad models)
Belgian
Brazilian
Czech
Danish
French
French
Canadian
German
Hungarian
lnternational
ltalian
Japanese
Korean
230514-181
230514-201
230514-221
230514-081
230514-051
230514-121
230514-041
230514-211
230514-002
230514-061
230514-291
230514-AD1
Latin American
Spanish
Norwegian
Portuguese
Spanish
Swedish/
Finnish
Swiss
Taiwanese
Turkish
U.K. English
U.S. English
230514-161
230514-091
230514-131
230514-071
230514-101
230514-111
230514-AB1
230514-141
230514-031
230514-001
Keyboard with pointing stick
Belgian
Brazilian
Czech
Danish
French
French
Canadian
German
Hungarian
lnternational
ltalian
Japanese
Korean
230515-181
230515-201
230515-221
230515-081
230515-051
230515-121
230515-041
230515-211
230515-002
230515-061
230515-291
230515-AD1
Latin American
Spanish
Norwegian
Portuguese
Spanish
Swedish/
Finnish
Swiss
Taiwanese
Turkish
U.K. English
U.S. English
230515-161
230515-091
230515-131
230515-071
230515-101
230515-111
230515-AB1
230515-141
230515-031
230515-001
Computer System Major Components (continued)
TabIe 3-1
Computer System Major Components (Continued)
Item Description
Spare Part
Number
6 Hard drives
20 GB
10 GB
218371-001
218370-001
7 System boards
850-MHz lntel Pentium lll processor and 64 MB
SDRAM (includes fan and heat sink)
700-MHz lntel Pentium lll processor and 64 MB
SDRAM (includes fan and heat sink)
253104-001
231446-001
8 Base encIosure (includes NTSC module,
modem/NlC connector module, and battery
terminals)
231452-001
9 Modem cable 231451-001
10 Battery packs
Primary Li ion battery pack, 4 cell
External Li ion battery pack, 4 cell
External high capacity battery pack, 9 cell
231445-001
230609-001
155065-001
11 Modem or combination modem/network interface
card (NlC) boards
Lucent Win Modem + lntel PRO-100 (S)P
Mobile Combo Adapter
Type lll mini PCl combination 56 Kbps modem/NlC
board
Type lll mini PCl 56 Kbps modem board
230339-001
230338-001
230337-001
3.3 MisceIIaneous PIastics Kit
Components
Figure 3-3. Miscellaneous Plastics Kit Components
TabIe 3-2
MisceIIaneous PIastics Kit Components
Spare Part Number 231454-001
Item Description
1 MultiPort cover
2 Right display support
3 Center display support
4 Left display support
5 Display lid switch board
6 Hard drive spacer
7 Computer feet
8 RTC battery
9 TouchPad cable
10 External monitor connector cover
11 PC Card slot weight saver
12 Memory expansion compartment cover
13 External battery slot spacers
3.4 Mass Storage Devices
Figure 3-4. Mass Storage Devices
TabIe 3-3
Mass Storage Devices
Item Description
Spare Part
Number
1 Hard drives
20.0 GB
10.0 GB
218371-001
218370-001
2
2a
2b
External diskette drive
External diskette drive cable
External diskette drive cradle
135233-001
135232-001
175375-001
3 Optical drives
8X Max DVD-ROM drive
24X Max CD-ROM drive
173949-001
315082-002
3.5 MisceIIaneous Spare Parts
TabIe 3-4
MisceIIaneous Spare Parts (not iIIustrated)
Description
Spare Part
Number
Power cord, black, 6 feet
Australian
Danish
European/Middle
Eastern/African
ltalian
246959-011
246959-081
246959-021
246959-061
Japanese
Korean
Swiss
U.K. English
U.S. English
246959-291
246959-AD1
246959-AG1
246959-031
246959-001
External AC adapter 163444-001
Battery charger 153991-001
Memory expansion boards
256 MB
128 MB
64 MB
167136-001
135244-001
135243-001
Screw kit (includes Phillips M2 3.0, Torx T8 M2 7.0, Phillips
M2 4.0, Phillips M2 7.5 Barrel, Torx T8 M2 3.5 screws,
and 5.0 mm 9.5 screwlock; refer to Appendix C, "Screw
Listing, for more information on screw specifications and
usage)
231455-001
Mobile Expansion Unit 231450-001
The following options are for use only with the Mobile Expansion Unit:
Hard drive adapter
4X DVD-ROM drive
24X CD-ROM drive
155532-001
102266-001
315082-002
Modems
Type lll mini PCl combination 56 Kbps modem/NlC board
Type lll mini PCl 56 kbps modem board
PC Card modem
233558-001
233557-001
233564-001
Modem adapters
Czech
German
Hungarian
234963-221
304398-041
234963-211
Norwegian
Swiss
234963-091
198294-111
Modem cable 234962-001
Modem cable adapters
Australian
Belgian
French
304398-011
304398-181l
304398-051
RJ-11 P55 adapters
Danish
Finnish
316904-081
316904-351
ltalian
Swedish
316904-061
316904-101
RJ-11 PTT adapter (used in the United Kingdom) 158593-031
TabIe 3-4
MisceIIaneous Spare Parts (not iIIustrated) (Continued)
Description
Spare Part
Number
4
RemovaI and RepIacement
PreIiminaries
This chapter provides essential information for proper and safe
removal and replacement service.
4.1 TooIs Required
You will need the following tools to complete the removal and
replacement procedures:
I Magnetic screwdriver
I Torx T8 screwdriver
I Phillips P0 screwdriver
I 5.0 mm socket
I Tool kit (includes connector removal tool, loopback plugs,
and case utility tool)
4.2 Service Considerations
Listed below are some of the considerations that you should keep
in mind during disassembly and assembly procedures.
As you remove each subassembly from the computer, place it

(and all accompanying screws) away from the work area to
prevent damage.
Removal and Replacement Preliminaries
PIastic Parts
Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.
CabIes and Connectors
Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
tearing cables. Ensure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; they tear easily.
CAUTION: When servicing the computer, ensure that cables are

placed in their proper location during the reassembly process.
lmproper cable placement can damage the computer.
4.3 Preventing Damage to
RemovabIe Drives
Removable drives are fragile components that must be handled
with care. To prevent damage to the computer, damage to a
removable drive, or loss of information, observe these
precautions:
I Before removing or inserting a hard drive, shut down the
computer. If you are unsure whether the computer is off or in
Hibernation, turn the computer on, then shut it down.
I Before removing a diskette drive or optical drive, ensure that
a diskette or disc is not in the drive. Ensure that the optical
drive tray is closed.
I Before handling a drive, ensure that you are discharged of
static electricity. While handling a drive, avoid touching the
connector.
I Handle drives on surfaces that have at least one inch of
shock-proof foam.
I Avoid dropping drives from any height onto any surface.
I After removing a hard drive, optical drive, or a diskette drive,
place it into a static-proof bag.
I Avoid exposing a hard drive to products that have magnetic
fields, such as monitors or speakers.
I Avoid exposing a drive to temperature extremes or to liquids.
I If a drive must be mailed, do the following: place the drive
into a bubble pack mailer or other suitable form of protective
packaging; label the package 'Fragile: Handle With Care.
4.4 Preventing EIectrostatic Damage
Many electronic components are sensitive to electrostatic
discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits
provide some protection, but in many cases the discharge contains
enough power to alter device parameters or melt silicon junctions.
A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry.
Often the spark is neither felt nor heard, but damage occurs. An
electronic device exposed to electrostatic discharge may not be
affected at all and can work perfectly throughout a normal cycle.
It may function normally for a while, then degrade in the internal
layers, reducing its life expectancy.
4.5 Packaging and Transporting
Precautions
Use the following grounding precautions when packaging and
transporting equipment:
I To avoid hand contact, transport products in static-safe
containers such as tubes, bags, or boxes.
I Protect all electrostatic-sensitive parts and assemblies with
conductive or approved containers or packaging.
I Keep electrostatic-sensitive parts in their containers until they
arrive at static-free workstations.
I Place items on a grounded surface before removing them
from their container.
I Always be properly grounded when touching a sensitive
component or assembly.
I Place reusable electrostatic-sensitive parts from assemblies in
protective packaging or non-conductive foam.
I Use transporters and conveyers made of antistatic belts and
roller bushings. Ensure that mechanized equipment used for
moving materials is wired to ground, and that proper
materials were selected to avoid static charging. When
grounding is not possible, use an ionizer to dissipate electric
charges.
4.6 Workstation Precautions
Use the following grounding precautions at workstations:
I Cover the workstation with approved static-dissipative
material (refer to Table 4-2).
I Use a wrist strap connected to a properly grounded work
surface and use properly grounded tools and equipment.
I Use conductive field service tools, such as cutters,
screwdrivers, and vacuums.
I When using fixtures that must directly contact dissipative
surfaces, use fixtures made of static-safe materials only.
I Keep the work area free of nonconductive materials, such as
ordinary plastic assembly aids and Styrofoam.
I Handle electrostatic-sensitive components, parts, and
assemblies by the case or PCM laminate. Handle them only at
static-free workstations.
I Avoid contact with pins, leads, or circuitry.
I Turn off power and input signals before inserting or removing
connectors or test equipment.
4.7 Grounding Equipment and Methods
Grounding equipment must include either a wrist strap or a foot
strap at a grounded workstation.
I When seated, wear a wrist strap connected to a grounded
system. Wrist straps are flexible straps with a minimum of
one megaohm +10% resistance in the ground cords. To
provide proper ground, wear a strap snug against the skin at
all times. On grounded mats with banana-plug connectors,
connect a wrist strap with alligator clips.
I When standing, use foot straps and a grounded floor mat.
Foot straps (heel, toe, or boot straps) can be used at standing
workstations and are compatible with most types of shoes or
boots. On conductive floors or dissipative floor mats, use
them on both feet with a minimum of one-megaohm
resistance between the operator and ground. To be effective,
the conductive strips must be worn in contact with the skin.
I Other grounding equipment recommended for use in
preventing electrostatic damage includes:
Antistatic tape
Antistatic smocks, aprons, or sleeve protectors
Conductive bins and other assembly or soldering aids
Non-conductive foam
Conductive tabletop workstations with ground cord of
one-megaohm resistance
Static-dissipative table or floor mats with hard tie to
ground
Field service kits
Static awareness labels
Material-handling packages
Non-conductive plastic bags, tubes, or boxes
Metal tote boxes
Electrostatic voltage levels and protective materials
Table 4-1 shows how humidity affects the electrostatic voltage
levels generated by different activities.
Table 4-2 lists the shielding protection provided by antistatic bags
and floor mats.
TabIe 4-1
TypicaI EIectrostatic VoItage LeveIs
ReIative Humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DlPS from plastic tube 2,000 V 700 V 400 V
Removing DlPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DlPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
A product can be degraded by as little as 700 volts.

TabIe 4-2
Static-ShieIding MateriaIs
MateriaI Use VoItage Protection LeveI
Antistatic plastic Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
5
RemovaI and RepIacement
Procedures
This chapter provides removal and replacement procedures.
There are 29 different Torx T8 and Phillips screws and
screwlocks, in 6 different sizes, that must be removed when
servicing the computer. Make special note of the size and location
of each screw during removal and replacement.
Refer to Appendix C, 'Screw Listing, for detailed information
on screw sizes, locations, and usage.
Removal and Replacement Procedures
5.1 SeriaI Number
Report the computer serial number to Compaq when requesting
information or ordering spare parts. The serial number is located
on the bottom of the computer (Figure 5-1).
Figure 5-1. Serial Number Location
5.2 DisassembIy Sequence Chart
Use the chart below to determine the section number to be
referenced when removing computer components.
TabIe 5-1
DisassembIy Sequence Chart
Section Description
# of Screws
Removed
5.3 Preparing the computer for disassembly 0
5.4 Computer feet 0
5.5 Palm rest 4
5.6 Hard drive 0
5.7 Modem/NlC board 0
5.8 Keyboard 4
5.9 Real time clock (RTC) battery 0
5.10 Switch cover 4
5.11 Display 4
5.12 Display lid switch board 2
5.13 System board 10
5.3 Preparing the Computer for
DisassembIy
Perform the following steps before disassembling the computer.
Consult the computer +DUGZDUH*XLGH for instructions on the
following steps:
1. Shut down the computer.
2. Undock the computer and Mobile Expansion Unit (MEU)
from the docking base, if applicable.
3. Disconnect the computer from the MEU, if applicable.
4. Disconnect the AC adapter and external devices.
5. Remove any battery packs inserted into or attached to the
computer.
5.4 Computer Feet
The base feet are adhesive-backed rubber pads. The base feet are
included in the Miscellaneous Plastics Kit (spare part number
231454-001). Refer to Figure 5-2 for the locations of the
computer feet.
Figure 5-2. Replacing the Computer Feet
5.5 PaIm Rest
The palm rest must be removed to access the internal memory
expansion slot, the hard drive, and the modem/NIC board.
1. Prepare the computer for disassembly (Section 5.3).
2. Turn the computer bottom side up with the front facing
forward.
3. Remove the four M2 7.0 screws that secure the palm rest to
the base enclosure (Figure 5-3).
Figure 5-3. Removing the Palm Rest Screws
PaIm Rest
Spare Part Number Information
Palm rest
With TouchPad and two buttons (for use with TouchPad
models)
With three buttons (for use with pointing stick models)
231449-001
231591-001
4. Turn the computer top side up with the front facing forward.
5. Open the computer.
6. Press forward on the back edge of the palm rest between the
right side of the space bar and the right Alt key to disengage
the palm rest from the base enclosure (Figure 5-4).
Figure 5-4. Releasing the Palm Rest
7. Slowly lift up the back edge of the palm rest 1 until the RTC
battery 2 and TouchPad cables 3 prevent it from lifting any
farther (Figure 5-5).
Figure 5-5. Releasing the Palm Rest (continued)
8. While holding the palm rest at a 45 degree angle, slide the
front edge of the palm rest away from the base enclosure 1
(Figure 5-6).
9. After the front edge of the palm rest clears the base enclosure,
swing the front edge of the palm rest up and back 2 and rest
the palm rest on the keyboard 3.
Figure 5-6. Releasing the Palm Rest (continued)
10. Remove the RTC battery from the retaining clip 1
(Figure 5-7).
The RTC battery is included in the Miscellaneous Plastics Kit

(spare part number 231454-001).
11. Disconnect the TouchPad cable 2 from the connector on the
TouchPad.
Figure 5-7. Removing the RTC Battery and Disconnecting the
TouchPad Cable
Computer models with pointing stick keyboards have a pointing

stick buttons cable that needs to be disconnected prior to
removing the palm rest. Perform Steps 12 and 13 after removing
the palm rest on a pointing stick model.
12. Slide the ZIF connector guard to the right 1 to release the
pointing stick cable (Figure 5-8).
13. Disconnect the pointing stick cable from the ZIF
connector 2.
Figure 5-8. Disconnecting the Pointing Stick Cable
14. Remove the palm rest and set aside.
Reverse the above procedure to install the palm rest.
Before installing the palm rest on TouchPad models, make sure

the TouchPad 1 and RTC battery cables 2 are routed through the
respective notches in the palm rest (Figure 5-9).
Figure 5-9. Routing the RTC Battery and TouchPad Cables
5.6 Hard Drive
CAUTION: To prevent damage to the computer and hard drive and

loss of information, shut down the computer before removing the
hard drive from the hard drive bay. Do not remove the hard drive
while the computer is on, in Standby, or in Hibernation. lf you are
not sure whether the computer is in Hibernation, turn the computer
on, then shut it down. lf the computer is running a retail version of a
Windows operating system, shut down the computer before
removing any drive.
2. Remove the palm rest (Section 5.5).
Hard Drive
Hard drives
20 GB
10 GB
218371-001
218370-001
3. Remove the hard drive spacer 1 from the base enclosure
(Figure 5-10).
The hard drive spacer is included in the Miscellaneous Plastics

Kit (spare part number 231454-001).
4. Grasp the hard drive tab and slide the hard drive to the left 2.
5. Remove the hard drive 3.
Figure 5-10. Removing the Hard Drive
Place the hard drive in an electrostatic-safe container.
Reverse the above procedure to install the hard drive.
CAUTION: When installing the hard drive, make sure the speaker
and modem/NlC cables are not crimped between the back edge of
the hard drive and the base enclosure.
5.7 Modem or Modem/NIC Board
Modem/NIC Board
Modem or combination modem/network interface (NlC) boards
Lucent Win Modem + lntel PRO-100 (S)P
Mobile Combo Adapter
Type lll mini PCl combination 56 Kbps modem/NlC board
Type lll mini PCl 56 kbps modem board
230339-001
230338-001
230337-001
3. Disconnect the modem/NIC cable from the modem/NIC
board 1 (Figure 5-11).
4. Pull away the plastic retention clips on each side of the
modem/NIC board 2. The modem/NIC board tilts upward.
5. Lift the edge of the modem/NIC board and slide it gently out
of the connector at a 45-degree angle 3.
Figure 5-11. Removing the Modem/NIC Board
6. Place the modem/NIC board in an electrostatic-safe
container.
Reverse the above procedure to install the modem/NIC board.
5.8 Keyboard
Keyboard
Keyboard without pointing stick (for use with TouchPad models)
Belgian
Brazilian
Czech
Danish
French
French
Canadian
German
Hungarian
lnternational
ltalian
Japanese
Korean
230514-181
230514-201
230514-221
230514-081
230514-051
230514-121
230514-041
230514-211
230514-002
230514-061
230514-291
230514-AD1
Latin American
Spanish
Norwegian
Portuguese
Spanish
Swedish/
Finnish
Swiss
Taiwanese
Turkish
U.K. English
U.S. English
230514-161
230514-091
230514-131
230514-071
230514-101
230514-111
230514-AB1
230514-141
230514-031
230514-001
Keyboard with pointing stick
Belgian
Brazilian
Czech
Danish
French
French
Canadian
German
Hungarian
lnternational
ltalian
Japanese
Korean
230515-181
230515-201
230515-221
230515-081
230515-051
230515-121
230515-041
230515-211
230515-002
230515-061
230515-291
230515-AD1
Latin American
Spanish
Norwegian
Portuguese
Spanish
Swedish/
Finnish
Swiss
Taiwanese
Turkish
U.K. English
U.S. English
230515-161
230515-091
230515-131
230515-071
230515-101
230515-111
230515-AB1
230515-141
230515-031
230515-001
If you are removing a pointing stick keyboard, you must first
remove the palm rest so the pointing stick buttons cable can be
disconnected. Refer to Section 5.5 for palm rest removal
instructions.
If you are removing a TouchPad keyboard, it is not necessary to
remove the palm rest prior to removing the keyboard.
2. Turn the computer bottom side up with the front facing
forward.
3. Remove the four M2 7.0 screws that secure the keyboard to
the base enclosure (Figure 5-12).
Figure 5-12. Removing the Keyboard Screws
5. Open the computer.
If you are removing a pointing stick keyboard, make sure the

palm rest has been removed and pointing stick buttons cable is
disconnected before proceeding with the following steps.
6. Lift up the front edge of the keyboard until it clears the palm
rest 1 (Figure 5-13).
7. Slide the keyboard forward until it disengages from the
switch cover 2.
8. Swing the front edge of the keyboard up and back 3 and rest
it on the display.
Figure 5-13. Releasing the Keyboard
9. Release the ZIF connector 1 to which the keyboard cable is
attached and disconnect the keyboard cable 2 (Figure 5-14).
Figure 5-14. Disconnecting the Keyboard Cable
10. Remove the keyboard.
Reverse the above procedure to install the keyboard.
5.9 ReaI Time CIock (RTC) Battery
The RTC battery is included in the Miscellaneous Plastics Kit

(spare part number 231454-001).
3. Remove the keyboard (Section 5.8).
4. Disconnect the RTC battery cable from the system board 1
(Figure 5-15).
5. Remove the RTC battery 2.
Figure 5-15. Removing the Real Time Clock Battery
Reverse the above procedure to install the RTC battery.
5.10 Switch Cover
3. Remove the keyboard (Section 5.8).
4. Close the computer.
5. Turn the computer bottom side up with the rear panel facing
forward.
6. Remove the four M2 7.0 screws that secure the switch
cover to the base enclosure (Figure 5-16).
Figure 5-16. Removing the Switch Cover Screws
Switch Cover
Switch cover 231453-001
8. Open the computer as far as it will open.
9. Lift up on the outside edges of the switch cover to disengage
it from the base enclosure 1 (Figure 5-17).
10. Remove the switch cover 2.
Figure 5-17. Removing the Switch Cover
Reverse the above procedure to install the switch cover.
5.11 DispIay
1. Prepare the computer for disassembly (Section 5.3) and, in
the order below, remove the following components:
Palm rest (Section 5.5)
Keyboard (Section 5.8)
Switch cover (Section 5.10)
DispIay
12.1-inch SVGA CTFT Display 231448-001
2. Disconnect the display signal 1 and backlight 2 cables from
the system board (Figure 5-18).
3. Remove the four M2 7.0 screws 3 that secure the display to
the base enclosure.
Figure 5-18. Removing the Display
When the display screws are removed, the display assembly is

unsupported. Make sure to provide support for the display
assembly when removing the display screws.
4. Remove the display.
When replacing the display, make sure the display cables are
routed as indicated in Figure 5-19. To ensure proper alignment of
the display, loosely install the screws in the 1, 2, 3, 4 sequence
indicated. After all four screws have been loosely installed,
tighten them.
Figure 5-19. Routing the Display Cables and Installing the
Display Screws
5.12 DispIay Lid Switch Board
The display lid switch board is included in the Miscellaneous

Plastics Kit (spare part number 231454-001).
Display (Section 5.11)
2. Position the computer so the rear panel faces you.
3. Remove the M2.0 7.0 screw 1 that secures the right display
support to the base enclosure (Figure 5-20).
4. Remove the right display support 2.
Figure 5-20. Removing the Right Display Support
5. Position the computer so the front faces you.
6. Remove the RJ-11/RJ-45 connector module 1 from the base
enclosure (Figure 5-21).
7. Disconnect the display lid switch cable 2 from the display lid
switch board.
8. Disconnect the microphone cable 3 from the system board.
9. Remove the Phillips M2 4.0 screw 4 that secures the
display lid switch board to the base enclosure.
Figure 5-21. Removing the Display Lid Switch Board
10. Remove the display lid switch board.
Reverse the above procedure to install the display lid switch
board.
5.13 System Board
Hard drive (Section 5.6)
Modem/NIC board (Section 5.7)
RTC battery (Section 5.9)
Display (Section 5.11)
Display lid switch board (Section 5.12)
System Board
System boards
850-MHz lntel Pentium lll processor and 64 MB SDRAM
(includes fan and heat sink)
700-MHz lntel Pentium lll processor and 64 MB SDRAM
(includes fan and heat sink)
253104-001
231446-001
2. Lift the inside edge of the center display support and swing it
toward the back of the computer 1 (Figure 5-22).
3. Remove the center display support 2.
The center display support is included in the Miscellaneous

Plastics Kit (spare part number 231454-001).
Figure 5-22. Removing the Center Display Support
4. Turn the base enclosure bottom side up with the rear panel
facing forward.
5. Remove the Phillips M2 7.5 barrel screw that secures the
system board to the base enclosure (Figure 5-23).
Figure 5-23. Removing the System Board Screw
6. Turn the base enclosure top side up with the rear panel facing
forward.
7. Remove the M2 7.0 screw that secures the left display
support to the base enclosure 1 (Figure 5-24).
The left display support is included in the Miscellaneous Plastics

Kit (spare part number 231454-001).
8. Remove the left display support 2.
9. Remove the two 5.0 mm screwlocks 3 that secure the
external monitor connector to the base enclosure.
10. Remove the six M2 3.5 screws that secure the system board
to the base enclosure 4.
Figure 5-24. Removing the System Board Screws and
Screwlocks
Do not remove the screw 1 on the fan assembly or the four

screws that secure the processor mounting bracket 2 when
removing the system board (Figure 5-25).
Figure 5-25. Identifying the Processor Mounting Bracket and Fan
Screws
11. Disconnect the external battery terminal 1 and speaker
cables 2 from the system board (Figure 5-26).
Figure 5-26. Disconnecting the External Battery Terminal and
Speaker Cables from the System Board
12. Use the fan and heat sink assembly to lift up and hold the
right side of the system board 1 until the external battery
terminal 2 and NTSC module cables 3 clear the base
CAUTION: When lifting the system board, do not exert any

pressure on the external monitor connector. Lifting the system
board using the external display connector can stress and damage
the system board.
13. Disconnect the external battery terminal 2 and NTSC
module cables 3 from the system board.
Figure 5-27. Disconnecting the External Battery Terminal and
NTSC Module Cables from the System Board
14. Slide the system board to the right to remove it from the base
Figure 5-28. Removing the System Board
Reverse the above procedure to install the system board.
When installing the system board into the base enclosure, place
the left edge of the system board into the base enclosure first to
ensure that the PC Card eject button properly fits into the slot in
the base enclosure 1. Make sure the external monitor connector
bracket 2 and security cable slot bracket 3 are in their proper
locations (Figure 5-29).
Figure 5-29. Installing the System Board
Make sure the speaker 1, external battery terminal 2 and 3, and
NTSC module cables 4 do not get trapped underneath the system
board when it is installed into the base enclosure (Figure 5-30).
Figure 5-30. Routing the Speaker, External Battery Terminal and
NTSC Module Cables
6
Specifications
This chapter provides physical and performance specifications.
TabIe 6-1
Computer
Dimensions
Height
Width
Depth
.89 in
10.5 in
9.5 in
22 mm
266 mm
242 mm
Weight 3.5 lb 1.59 kg
Standalone (battery) power requirements
Nominal operating
voltage (Li ion)
Maximum operating
power
Peak operating power
14.8 VDC
40 W
50 W
AC adapter power requirements
Rated input power
Rated input current
Rated frequency
90 to 264 VAC RMS (auto switching)
< 60 W
47 to 63 Hz
Temperature
Operating
Nonoperating
50 to 95F
-4 to 140F
10 to 35C
-20 to 60C
Specifications
Applicable product safety standards specify thermal limits for

plastic surfaces. The computer operates well within this range of
temperatures.
Relative humidity
Operating
Nonoperating
10 to 90% relative humidity, non-condensing
5 to 90% relative humidity, 101.6F/38.7C
maximum wet bulb temperature
AItitude (unpressurized)
Operating
(14.7 to 10.1 psia)
Nonoperating
(14.7 to14.4 psia)
0 to 10,000 ft
0 to 30,000 ft
0 to 3,048 m
0 to 9,144 m
Shock
Operating
Nonoperating
10 G, 11 ms, half sine
60 G, 11 ms, half sine
Vibration
Operating
Nonoperating
0.5 G, 10 to 500 Hz, 0.5 oct/min sweep rate
1.0 G, 10 to 500 Hz, 0.50 oct/min sweep rate
TabIe 6-1
Computer (Continued)
Specifications
TabIe 6-2
12.1-inch XGA, TFT DispIay
Dimensions
Height
Width
Diagonal
10.3 in
7.8 in
12.1 in
261 mm
199 mm
307 mm
Number of colors Up to 16.8 million
Contrast ratio 125:1
Brightness 130 nits typical on AC power, 70 nits typical on
battery power, 115 nits minimum
Pixel resolution
Pitch
Format
Configuration
0.264 0.264 mm
1024 768
RGB vertical stripe
Backlight Cold cathode fluorescent, 1 tube
Character display 80 25
Refresh rate 60 Hz
Total power
consumption
4 W
Specifications
TabIe 6-3
Hard Drives
20.0 GB 10.0 GB
User capacity per drive
1
20.0 GB 10.0 GB
Drive height (with drive frame) 0.38 in, 9.5 mm 0.38 in, 9.5 mm
Drive width (with drive frame) 2.50 in, 70 mm 2.50 in, 70 mm
lnterface type ATA-5 ATA-4
Seek times (typical read, including setting)
Single track
Average
Full stroke
2.5 ms
12.0 ms
23.0 ms
2.5 ms
12.0 ms
23.0 ms
User addressable sectors
3
39,070,080 19,640,880
Logical configuration
Cylinders
Heads
Sectors per track
16,383
16
63
16,383
16
63
Specifications
20.0 GB 10.0 GB
Physical configuration
Cylinders
3
Heads
Sectors per track
3
Bytes per sector
22,784
4
293560
512
22,784
2
293560
512
Buffer size
3
2 MB KB
Disk rotational speed 4200 rpm 4200 rpm
Transfer rate
lnterface max (MB/s)
2
Media (Mb/s)
3
66.6
109203
66.6
109203
1
1 GB = 1,000,000,000 bytes.
2
System capability may differ.
3
Actual drive specifications may differ slightly.
Certain restrictions and exclusions apply. Consult the Compaq Customer
Support Center for details.
TabIe 6-3
Hard Drives (Continued)
Specifications
TabIe 6-4
Diskette Drive
Diskette size 3.5 inch
Light On system
Height 0.5 in 12.7 mm
Bytes per sector 512
Sectors per track
High density
Low density
18 (1.44 MB)
9
15 (1.2 MB)
Tracks per side
High density
Low density
80
80
Read/write heads 2
Average seek times
Track-to-track (high/low)
Average (high/low)
Settling time
Latency average
3 ms
95 ms
15 ms
100 ms
6 ms
174 ms
Specifications
TabIe 6-5
CD-ROM Drive
Applicable disk CD-ROM (Mode 1, 2, and 3)
CD-XA ready (Mode 2, Form 1 and 2)
CD-l ready (Mode 2, Form 1 and 2)
CD-R (read only)
CD Plus
Photo CD (single/multisession)
CD-Extra
Video CD
CD-WO (fixed packets only)
CD-Bridge
Center hole diameter .59 in 15 mm
Disk diameter 12 cm, 8 cm
Disk thickness 1.2 mm
Track pitch 1.6
Access time
Random
Full Stroke
< 150 ms
< 300 ms
Cache buffer 128 KB
Data transfer rate
Sustained, 24X
Variable
Normal PlO Mode 4 (single burst)
2400 KB/sec (150 KB/sec at 1X)
1500 to 3600 KB/sec (10X to 24X)
16.66 KB/sec
Startup time < 8 seconds
Stop time < 4 seconds
Specifications
TabIe 6-6
DVD-ROM Drive
Applicable disk DVD-5, DVD-9, DVD-10
CD-ROM (Mode 1 and 2)
CD Digital Audio
CD-XA ready (Mode 2, Form 1 and 2)
CD-l ready (Mode 2, Form 1 and 2)
CD-R (read only)
CD Plus
Photo CD (single/multisession)
CD-Bridge
Center hole diameter .59 in 15 mm
Disk diameter 12 cm, 8 cm
Disk thickness 1.2 mm
Track pitch .74
Access time
Random
Full Stroke
< 150 ms
< 225 ms
Audio output level
Lineout
Headphone
0.7 V rms
None
Cache buffer 128 KB
Data transfer rate
Sustained, 1X DVD rate
Normal lO Mode 4 (single burst)
150 KB/sec
2400 KB/sec
1380 KB/sec
5520 KB/sec
16.6 MB/sec
Startup time < 15 seconds
Stop time < 6 seconds
Specifications
TabIe 6-7
Battery Packs
Dimensions
Primary Lithium ion (Li ion)
Height
Width
Depth
Weight
Cells
External Li ion
Height
Width
Depth
Weight
Cells
External Li ion High Capacity
Height
Width
Depth
Weight
Cells
.78 in
9.06 in
1.84
.49 lb
4
.9 in
10.47 in
.9 in
.48 lb
4
1.8 in
10.6 in
1.2 in
.93 lb
4
20 mm
231 mm
47 mm
.22 kg
23 mm
266 mm
23 mm
.22 kg
46 mm
269 mm
30 mm
.42 kg
Energy
Primary and External Li ion
Voltage
Amp-hour capacity
Watt-hour capacity
External Li ion High Capacity
Voltage
Amp-hour capacity
Watt-hour capacity
14.4 V
1.96 Ah
28 Wh
14.4 V
2.87 Ah
349 Wh
Environmental requirements
Temperature
Operating
Nonoperating
41F to 95F
-4F to 140F
5C to 35C
-20C to 60C
Specifications
TabIe 6-8
AC Adapter
Weight 0.39 lb .18 kg
Power supply (input)
Operating voltage
Operating current
Operating frequency range
Maximum transient
90 to 260 VAC RMS Nominal
1.3 A RMS
47 to 63 Hz Nominal
4/50 kV
TabIe 6-9
System DMA
Hardware DMA System Function
DMA0 Available for audio
DMA1 Entertainment audio
(default; alternate = DMA0, DMA3, none)
DMA2 Diskette drive
DMA3 ECP parallel port LPT1
(default; alternate = DMA0, none)
DMA4 DMA controller cascading (not available)
DMA5 Available for PC Card
DMA6 Not assigned
DMA7 Not assigned
PC Card controller can use DMA 1, 2, or 5.
Specifications
TabIe 6-10
System Interrupts
Hardware IRQ System Function
lRQ0 System timer
lRQ1 Keyboard controller
lRQ2 Cascaded
lRQ3 COM2
lRQ4 COM1
lRQ5 Audio (default)*
lRQ6 Diskette drive
lRQ7 Parallel port
lRQ8 Real time clock (RTC)
lRQ9 lnfrared
lRQ10 System use
lRQ11 System use
lRQ12 lnternal point stick or external mouse
lRQ13 Coprocessor (not available to any peripheral)
lRQ14 lDE interface (hard drive and optical drive)
lRQ15 System use
PC Cards may assert lRQ3, lRQ4, lRQ5, lRQ7, lRQ9, lRQ10, lRQ11, or
lRQ15. Either the infrared or the serial port may assert lRQ3 or lRQ 4.
*Default configuration; audio possible configurations are lRQ5, lRQ7, lRQ9,
lRQ10, or none.
Specifications
TabIe 6-11
System I/O Addresses
I/O Address (hex) System Function (shipping configuration)
000 - 00F DMA controller no. 1
010 - 01F Unused
020 - 021 lnterrupt controller no. 1
022 - 024 Opti chipset configuration registers
025 - 03F Unused
02E - 02F 87334 "Super lO configuration for CPU
040 - 05F Counter/timer registers
044 - 05f Unused
060 Keyboard controller
061 Port B
062 - 063 Unused
064 Keyboard controller
065 - 06F Unused
070 - 071 NMl enable/real time clock
072 - 07F Unused
080 - 08F DMA page registers
090 - 091 Unused
092 Port A
093 - 09F Unused
0A0 - 0A1 lnterrupt controller no. 2
Specifications
0A2 - 0BF Unused
0C0 - 0DF DMA controller no. 2
0E0 - 0EF Unused
0F0 - 0F1 Coprocessor busy clear/reset
0F2 - 0FF Unused
100 - 16F Unused
170 - 177 Secondary fixed disk controller
178 - 1EF Unused
1F0 - 1F7 Primary fixed disk controller
1F8 - 200 Unused
201 Joystick (decoded in ESS1688)
202 - 21F Unused
220 - 22F Entertainment audio
230 - 26D Unused
26E - 26 Unused
278 - 27F Unused
280 - 2AB Unused
2A0 - 2A7 Unused
2A8 - 2E7 Unused
2E8 - 2EF Reserved serial port
TabIe 6-11
System I/O Addresses (Continued)
Specifications
2F0 - 2F7 Unused
2F8 - 2FF lnfrared port
300 - 31F Unused
320 - 36F Unused
370 - 377 Secondary diskette drive controller
378 - 37F Parallel port (LPT1/default)
380 - 387 Unused
388 - 38B FM synthesizer - OPL3
38C - 3AF Unused
3B0 - 3BB VGA
3BC - 3BF Reserved (parallel port/no EPP support)
3C0 - 3DF VGA
3E0 - 3E1 PC Card controller in CPU
3E2 - 3E3 Unused
3E8 - 3EF lnternal modem
3F0 - 3F7 "A diskette controller
3F8 - 3FF Serial port (COM1/default)
CF8 - CFB PCl configuration index register (PClDlVO-1)
CFC - CFF PCl configuration data register (PClDlVO-1)
TabIe 6-11
System I/O Addresses (Continued)
Specifications
vt
TabIe 6-12
System Memory Map
Size Memory Address System Function
640 K 00000000 - 0009FFFF Base memory
128 K 000A0000 - 000BFFFF Video memory
48 K 000C0000 - 000CBFFF Video BlOS
160 K 000C8000 - 000E7FFF Unused
64 K 000E8000 - 000FFFFF System BlOS
15 M 00100000 - 00FFFFFF Extended memory
58 M 01000000 - 047FFFFF Super extended memory
58 M 04800000 - 07FFFFFF Unused
2 M 08000000 - 080FFFFF Video memory (direct access)
4 G 08200000 - FFFEFFFF Unused
64 K FFFF0000 - FFFFFFFF System BlOS
Maintenance and Service Guide A-1
A
Connector Pin Assignments
TabIe A-1
ParaIIeI
Pin SignaI Pin SignaI
1 Strobe* 10 Acknowledge*
2 Data bit 0 11 Busy
3 Data bit 1 12 Paper out
4 Data bit 2 13 Select
5 Data bit 3 14 Auto line feed*
6 Data bit 4 15 Error*
7 Data bit 5 16 lnitialize printer*
8 Data bit 6 17 Select in*
9 Data bit 7 18-25 Signal ground
*Signal is active low.
1
14 25
13
A-2 Maintenance and Service Guide
TabIe A-2
SeriaI
1 Carrier detect 6 Data set ready
2 Receive data 7 Ready to send
3 Transmit data 8 Clear to send
4 Data terminal ready 9 Ring indicator
5 Signal ground
1
6 9
5
TabIe A-3
Stereo Speaker/Headphone
1 Audio out 2 Ground
2
1
TabIe A-4
Microphone
1 Audio in 2 Ground
2
1
TabIe A-5
UniversaI SeriaI Bus
1 +5 VDC 3 Data +
2 Data - 4 Ground
A-4 Maintenance and Service Guide
TabIe A-6
RJ-45 Network Interface
1 Transmit + 5 Unused
2 Transmit - 6 Receive -
3 Receive + 7 Unused
4 Unused 8 Unused
6
5
4
3
2
1 7
8
TabIe A-7
RJ-11 Modem
1 Unused 4 Unused
2 Tip 5 Unused
3 Ring 6 Unused
TabIe A-8
ExternaI Monitor
1 Red analog 9 +5 VDC
2 Green analog 10 Ground
3 Blue analog 11 Monitor detect
4 Not connected 12 DDC 2B data
5 Ground 13 Horizontal sync
6 Ground analog 14 Vertical sync
7 Ground analog 15 DDC2B clock
8 Ground analog
1
6
11
5
10
15
Maintenance and Service Guide B-1
B
Power Cord Set Requirements
3-Conductor Power Cord Set
The computer`s wide range input feature permits it to operate
from any line voltage from 100 to 120 or 220 to 240 volts AC.
The power cord set received with the computer meets the
requirements for use in the country where the equipment is
purchased.
Power cord sets for use in other countries must meet the
requirements of the country where the computer is used. For more
information on power cord set requirements, contact a Compaq
authorized reseller or service provider.
GeneraI Requirements
The requirements listed below are applicable to all countries:
I The length of the power cord set must be at least 5.00 feet
(1.5 m) and a maximum of 6.50 feet (2.0 m).
I All power cord sets must be approved by an acceptable
accredited agency responsible for evaluation in the country
where the power cord set will be used.
I The power cord set must have a minimum current capacity of
10A and a nominal voltage rating of 125 or 250 volts AC, as
required by each country`s power system.
I The appliance coupler must meet the mechanical
configuration of an EN 60 320/IEC 320 Standard Sheet C13
connector, for mating with appliance inlet on the back of the
computer.
B-2 Maintenance and Service Guide
Country-Specific Requirements
3-Conductor Power Cord Set Requirements-By Country
Country Accredited Agency AppIicabIe Note Number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FlMKO 1
France UTE 1
Germany VDE 1
ltaly lMQ 1
Japan METl 3
The Netherlands KEMA 1
Norway NEMKO 1
Sweden SEMKO 1
Switzerland SEV 1
United Kingdom BSl 1
United States UL 2
Maintenance and Service Guide B-3
Notes
1. The flexible cord must be HAR~ Type HO5VV-F,
3-conductor, 1.0mm2 conductor size. Power cord set fittings
(appliance coupler and wall plug) must bear the certification
mark of the agency responsible for evaluation in the country
where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18
AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15A, 125V) or NEMA
6-15P (15A, 250V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear
a 'T mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCT
or VCTF, 3-conductor, 1.0 mm
conductor size. The wall

plug must be a two-pole grounding type with a Japanese
Industrial Standard C8303 (7A, 125V) configuration.
Maintenance and Service Guide C-1
C
Screw Listing
This appendix provides specification information for the screws
used in the computer. All screws listed in this appendix are
available in the Miscellaneous Screw Kit, spare part number
231455-001.
TabIe C-1
PhiIIips M2 3.0 Screw
CoIor Qty Length Thread
Head
Width
Silver 1 3.0 mm M2 3.0 mm
Where used:
One screw securing the MultiPort cover to the display assembly (refer to the
documentation included with the MultiPort device for information on removing
the MultiPort cover)
C-2 Maintenance and Service Guide
f
TabIe C-2
Torx T8 M2 7.0 Screw
Head
Width
Black 18 7.0 mm M2 4.0 mm
Where used:
1 Four screws securing the palm rest to the base enclosure (documented in
Section 5.5)
2 Four screws securing the keyboard to the base enclosure (documented in
Section 5.11)
TabIe C-2
Torx T8 M2 7.0 Screw (Continued)
Head
Width
Where used:
1 Four screws securing the switch cover to the base enclosure (documented in
Section 5.10)
2 One screw securing the right display support to the base enclosure
(documented in Section 5.12)
3 One screw securing the left display support to the base enclosure
TabIe C-2
Torx T8 M2 7.0 Screw (Continued)
Head
Width
Where used:
Four screws securing the display to the base enclosure (documented in
Section 5.12)
TabIe C-3
PhiIIips M2 4.0 Screw
Head
Width
Where used:
One screw securing the display lid switch board to the system board
TabIe C-4
PhiIIips M2 7.5 BarreI Screw
Head
Width
Where used:
One screw securing the system board to the base enclosure (documented in
Section 5.13)
TabIe C-5
Torx T8 M2 3.5 Screw
Head
Width
Where used:
Six screws securing the system board to the base (documented in
Section 5.13)
TabIe C-6
5.0 mm 9.5 ScrewIock
Head
Width
Silver 2 9.5 mm n/a 5.0 mm
Where used:
Two screwlocks securing the system board to the base enclosure on each side
of the external monitor connector (documented in Section 5.13)
Maintenance and Service Guide Index-1
Index
A
AC adapter
spare part number 312
specifications 610
B
base enclosure
illustrated 36
battery
bay (primary) 119
charger
light 117
pack (external)
release latches 119
slot spacers 38
pack (primary)
illustrated 36
release latches 119
specifications 69
C
cables 42
caps lock
key 115
light 117
CD-ROM drive
illustrated 310
specifications 67
CD-ROM drive (used with
MEU)
Certificate of Authenticity
label 119
Compaq Diagnostics 21, 27
components
bottom 118
front panel 18
keyboard 114
left side 112
rear panel 19
right side 110
top 116
computer
features 15
feet
illustrated 38
removal 55
models 12
specifications 61
Computer Setup
Advanced Menu 25
File Menu 23
overview 21
Security Menu 24
connector pin assignments
A1
Index-2 Maintenance and Service Guide
Index
external monitor connector
A5
microphone jack A3
modem jack A4
network interface card
(NIC) jack A4
parallel connector A1
RJ-11 jack A4
RJ-45 jack A4
serial connector A2
universal serial bus (USB)
connector A3
connectors 42
cursor control keys 115
D
design overview 120
diagnostics
configuration information
27
overview 21
test information 28
disassembly sequence chart
53
diskette drive
cable
illustrated 310
cradle
illustrated 310
illustrated 310
specifications 66
display
center support
illustrated 38
removal 530
illustrated 32
installing 526
left support
illustrated 38
removal 532
lid switch board
illustrated 38
removal 527
release latch 18
removal 524
right support
illustrated 38
removal 527
spare part number 33,
524
specifications 63
DMA specifications 610
docking connector 119
drives, preventing damage 42
DVD-ROM drive
illustrated 310
specifications 68
DVD-ROM drive (used with
MEU)
E
Easy Access buttons 114
electrostatic damage
prevention 43
electrostatic voltage levels 47
embedded numeric keypad
115
Index
external battery terminal cable
disconnecting 534, 535
external monitor connector
bracket 537
cover 38
illustrated 113
pin assignments A5
F
fan 119
features 15
feet, removal 55
function keys 116
G
grounding equipment/methods
45
H
hard drive
adapter (used with MEU)
illustrated 36, 310
light 116
removal 513
spacer
illustrated 38
removal 514
311, 513
specifications 64
headphone jack
illustrated 110
pin assignments A2
I
I/O address specifications
612
infrared port 111
interrupt specifications 611
K
keyboard
illustrated 32, 34
removal 517
517
M
mass storage devices
illustrated 310
memory expansion
board, spare part number
312
compartment cover 119,
38
memory map specifications
615
MEU (Mobile Expansion
Unit), spare part number
312
microphone
illustrated 115
jack
illustrated 111
pin assignments A3
Miscellaneous Plastics Kit
components 39
illustrated 32, 38
spare part number 33, 39
Miscellaneous Screw Kit C1
Mobile Expansion Unit
(MEU), spare part number
312
Index
models 12
modem
adapter, spare part number
313
cable
illustrated 36
313
cable adapter, spare part
number 313
illustrated 36
jack, pin assignments A4
removal 515
313, 515
modem/NIC cable,
disconnecting 534
mouse button 117
MultiBay light 116
MultiPort
cover 38
illustrated 18
N
network interface card (NIC)
illustrated 36
removal 515
515
NTSC module cable,
disconnecting 535
num lock light 117
numeric keypad 115
O
optical drive specifications
67, 68
P
packing precautions 44
palm rest
illustrated 115, 34
removal 56
spare part number 33, 56
parallel connector
illustrated 19
pin assignments A1
parts catalog 31
password, clearing 16
PC Card
eject button 111
slot 111
slot weight saver 38
plastic parts 42
pointing stick 117
power
cord
set requirements B1
jack 113
light 117
switch 110
Power Management 17
R
real time clock (RTC) battery
cable routing 512
illustrated 38
removal 510, 521
removal
preliminaries 41
Index
procedures 51
replacement
preliminaries 41
procedures 51
RJ-11 jack
illustrated 111
pin assignments A4
RJ-11 P55 adapter, spare part
number 313
RJ-11 PTT adapter, spare part
number 313
RJ-45 jack
illustrated 111
pin assignments A4
S
screw listing C1
scroll button 117
scroll lock light 117
security
cable slot
bracket 537
illustrated 113
serial connector
illustrated 19
pin assignments A2
serial number location 119,
31, 52
service considerations 41
speaker
cable, disconnecting 534
illustrated 110, 119
specifications 61
AC adapter 610
battery 69
CD-ROM drive 67
computer 61
diskette drive 66
display 63
DMA 610
DVD-ROM drive 68
hard drive 64
I/O addresses 612
interrupts 611
memory map 615
optical drive 67, 68
Standby
button 114
static shielding materials 47
switch cover
illustrated 32
removal 522
522
system board
illustrated 36
installing 537
removal 529
529
T
tools required 41
TouchPad 115
button 115
cable
illustrated 38
routing 512
transporting precautions 44
troubleshooting 21
Compaq Diagnostics 27
Index
Computer Setup 22
flowcharts 210
overview 21
U
universal serial bus (USB)
connector
illustrated 111, 113
pin assignments A3
V
vents 18, 113
video-out connector 19
volume buttons 18
W
Windows application key
115
Windows logo key 115
workstation precautions 44

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b

Maintenance and Service Guide

CAUTION: To properly ventilate the computer, allow at least a

WARNING: Only authorized technicians trained by Compaq should

It is not necessary to configure a device connected to a USB

Drive Lock Settings are accessible only

To enable QuickLock on Standby or

Settings for a DVD-ROM can be

As you remove each subassembly from the computer, place it

CAUTION: When servicing the computer, ensure that cables are

A product can be degraded by as little as 700 volts.

The RTC battery is included in the Miscellaneous Plastics Kit

Computer models with pointing stick keyboards have a pointing

Before installing the palm rest on TouchPad models, make sure

CAUTION: To prevent damage to the computer and hard drive and

The hard drive spacer is included in the Miscellaneous Plastics

If you are removing a pointing stick keyboard, make sure the

The RTC battery is included in the Miscellaneous Plastics Kit

When the display screws are removed, the display assembly is

The display lid switch board is included in the Miscellaneous

The center display support is included in the Miscellaneous

The left display support is included in the Miscellaneous Plastics

Do not remove the screw 1 on the fan assembly or the four

CAUTION: When lifting the system board, do not exert any

Applicable product safety standards specify thermal limits for

conductor size. The wall

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