In the run up to the Guardian's Public Services Summit Scotland 2011, Ipsos

MORI questioned over 1,000 people in Scotland about their attitudes to public
services. The results are shown in the pie charts below and compared to a
survey of over 1,000 people in England and Wales in late 2009.

Scotland poll: Ipsos MORI interviewed 1,002 adults across Scotland by

telephone 26-29 August 2011
England and Wales poll: Ipsos MORI interviewed 1,001 adults across England
and Wales face-to-face, 20-26 November 2009

Which sector knows what public service users need?

Q. Some charities and private companies receive funding from government to
provide certain public services, such as healthcare and care for the elderly.
Other public services are provided by public authorities such as the NHS or
local councils. Of these three types of service provider, which one do you think
would be best at: Understanding what service users need
Scotland England and Wales

Don’t know
Don’t know
6% Charities
17%
Public Charities
authorities 29%
37%
Public
authorities

54% 30%
11%
Private
companies 16% Private
companies
Base: All Scottish adults 18+, 25-29 August 2011, All adults in England and Wales 18+, November 20-26 2009
Which sector would provide most caring and compassionate service?

Q. Some charities and private companies receive funding from government to

provide certain public services, such as healthcare and care for the elderly.
Other public services are provided by public authorities such as the NHS or
local councils. Of these three types of service provider, which one do you think
would be best at: Providing a caring and compassionate service
Scotland England and Wales

Don’t know
Don’t know
6%
Charities
Public Charities 17%
authorities

44% Public
authorities 18% 53%
43%

7% Private 11%
companies
Private companies
Base: All Scottish adults 18+, 25-29 August 2011, All adults in England and Wales 18+, November 20-26 2009

Which sector would provide best quality service?

Q. Some charities and private companies receive funding from government to
provide certain public services, such as healthcare and care for the elderly.
Other public services are provided by public authorities such as the NHS or
local councils. Of these three types of service provider, which one do you think
would be best at: Providing the best quality of service for the money
Scotland England and Wales

Don’t know Don’t know

7%
Charities
Public Charities 20%
authorities 26% 29%

Public
authorities

50% 25%
17%
Private 27% Private
companies
companies
Base: All Scottish adults 18+, 25-29 August 2011, All adults in England and Wales 18+, November 20-26 2009
Which sector would provide most professional and reliable service?

Q. Some charities and private companies receive funding from government to

provide certain public services, such as healthcare and care for the elderly.
Other public services are provided by public authorities such as the NHS or
local councils. Of these three types of service provider, which one do you think
would be best at: Providing a professional and reliable service
Scotland England and Wales

Don’t know
Charities Don’t know
6%
17% 21% Charities
Public 19%
authorities

Public
19% authorities

Private 30%
58%
companies 29% Private
companies

Base: All Scottish adults 18+, 25-29 August 2011, All adults in England and Wales 18+, November 20-26 2009