Product Correction Notice 1803P

Product Correction Notice (PCN) Issue Date: Archive Date: PCN Number: SECTION 1 CUSTOMER NOTICE This PCN address issues with the following products and systems: Does this PCN apply to me? What you should do when you receive this PCN: Description of PCN: Communication Server 1000 Release 7.5 systems June 21st, 2011 N/A 1803P

This PCN applies to all customers on CS 1000 Release 7.5 It is recommended to apply the current Release 7.5 Service Pack to all new and upgraded systems; or use the Delta version for patch maintenance activity. This bulletin communicates the Release 7.5 Service Pack updates to support CS 1000 systems. It is important to refer to the installation steps necessary for installation of the Service Pack. A Service Pack (SP) is a single file that contains a bundle of patches and serviceability updates (SU's) for a specific product release for delivery to Linux based elements (OS, base layer, and base applications) This PCN communicates an updated version of the LinuxBase Application SU included in the Service Pack dated June 21st, 2011.
cs1000linuxbase7.50.17.1601.i386.000 replaces the previous released version cs1000linuxbase7.50.17.0400.i386.000.

What is the nature of the PCN?

Please refer to the special instructions below when a new version of the LinuxBase SU is released.

The following Application SUs are also released via this Service Pack update: cs1000dmWeb7.50.17.161.i386.000 cs1000vtrk7.50.17.1602.i386.000 cs1000emWeb_607.50.17.165.i386.000 cs1000JbossQuantum7.50.17.164.i386.000 cs1000tps7.50.17.164.i386.000 (New

This PCN addresses and resolves the following issues:

PCN Template Rev Date: Mar 11, 2011 2011 Avaya Inc. All Rights Reserved.

The Special Instructions must be followed for the first time installation of LinuxBase, BaseWeb or PatchWeb Application SU's (when applicable); and whenever a newer version of these SUs are available. This requires using
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Product Correction Notice 1803P command line interface (CLI) to apply the Linux base serviceability update (SU) to all Linux elements. You must also apply the Base Web SU to the UCM Primary Security Server using the CLI (and Patchweb when available). The reason behind these instructions are due to the fixes that may be required to the Linux operating system (OS), Patch Deployment Manager or the underlying base patching framework to allow the Service pack installation to function correctly. If these instructions are not followed, this may result in a Patch activation failed error message. In general, as common practice, if the Service Pack contains the following SUs, they should be installed individually first before installing the Service Pack (These steps are required for new systems installation or when performing maintenance updates using the Linux SP Delta Tool or full SP download) cs1000linuxbasex.xx.xx.xxxx (New version only for SP update 21June2011) cs1000baseWebx.xx.xx.xxxx cs1000patchWebx.xx.xx.xxxx (when applicable) If the system targets already have the same or higher versions of the SUs provided with the Service Pack version, then it would not be necessary to apply them individually again prior to the SP deployment These SU's (when applicable) will also be included in the Service Pack to ensure they will be retained during next Service Pack update.

Special Instructions required for Installing the Release 7.5 Service Pack:
1) From the ESPL website, (http://support.avaya.com/espl) go to the Linux Service Packs menu Download the Linuxbase, SU (cs1000linuxbase7.50.17.161.i386.000 ) posted as an individual file on the Linux SP page. Download the BaseWeb version only if it hasnt been applied per the Service Pack dated 18Jan2011. (cs1000-baseWeb7.50.17.01-1.i386). There is currently no released version of the Patchweb applicaton SU for Release 7.5. Download the files individually to your desktop. (This info is highlighted as special instructions on the SP menu. These SU's (when applicable) are posted individually and downloadable from this location for your convenience so you will not have to extract from the SP first) 2) Next proceed to download the Service Pack (SP). The SP will identify the Date via the View Menu and within the SP file name (for example, Service_Pack_Linux_7.50_17_20110621). The date is applicable to the Service Pack Release date. NOTE: It is important to rename the SP zip file to a .ntl naming convention before patch deployment. Currently the SP posted on ESPL is a prebuilt bundle to improve download performance.

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Product Correction Notice 1803P

Linux SP Installation Instructions for New System Installations :

1. Upgrade the UCM primary security server to Release 7.5 software 2. Next, Install the latest Linuxbase SU on the UCM Primary Security using CLI a. upload cs1000linuxbase7.50.17.161.i386.000.ntl to /var/opt/nortel/patch. b. pload cs1000linuxbase7.50.17.161.i386.000.ntl c. pins <patch handle #> 3. Install the Baseweb SU on the UCM Primary Security Server using CLI method. (follow this step if the latest version is not installed) a. upload cs1000baseWeb7.50.17.011.i386.000.ntl to /var/opt/nortel/patch directory b. pload cs1000baseWeb7.50.17.011.i386.000.nt c. pins <patch handle #> 4. Upload and install the SP on the UCM Primary Security (UCM Patch Manager should be used) NOTE: SUs/patches will only be applied if the Linux Applications are present. Applications should be deployed first. If the Linux Base has been deployed only at installation or upgrade, then it will be required to reapply the SP after new applications are added. 5. Upgrade the member servers to Release 7.5 software using the Deployment Manager 6. Next deploy the Linuxbase SU to the Backup/Member Servers via CLI 7. Install the Baseweb SU to the Backup/Member Servers via UCM Patch Manager (if step 3 was required) 8. Deploy the Service Pack to the Backup/Member Servers using UCM Patch Manager (Base Manager or CLI can also be used) NOTICE: Patching using CLI: Release 6.0 and Release 7.0: Log on using the nortel account. (This is currently stated incorrectly in the Patching Fundamentals NTP) Release 7.5 uses the admin2 account which was introduced with the Avaya rebranding.

Linux SP Installation Instructions for Maintenance Updates on Release 7.5 :

1. Install the Linuxbase SU on the UCM Primary Security Server using CLI method. Install the Linuxbase SU to the system directory /var/opt/nortel/patch
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2.
PCN Template Rev Date: Mar 11, 2011 2011 Avaya Inc. All Rights Reserved.

Avaya Proprietary & Confidential. Use pursuant to the terms of signed agreements or Avaya policy. All other trademarks are the property of their owners.

Product Correction Notice 1803P a. pload cs1000linuxbase7.50.17.161.i386.000.ntl b. pins <patch handle #> 3. Install the Baseweb SU on the UCM Primary Security Server using CLI method. (follow this step if the latest version is not installed) a. upload cs1000baseWeb7.50.17.011.i386.000.ntl to /var/opt/nortel/patch directory b. pload cs1000baseWeb7.50.17.011.i386.000.nt c. pins <patch handle #>

4. Upload and install the SP on the UCM Primary Security (UCM Patch Manager should be used) NOTE: The Service Pack may be a full SP download from the Production RLS 6.0 and higher Linux Service Packs menu on ESPL or a Delta SP based on the missing SUs only as delivered using the "CS 1000 Application (Linux) Delta Tool". Using the "CS 1000 Application (Linux) Delta Tool" is recommended for Maintenance updates (not for new system patch installation) 5. 6. 7. Next deploy the Linuxbase SU to the Backup/Member Servers via CLI Install the Baseweb SU to the Backup/Member Servers via UCM Patch Manager (if step 3 was required) Deploy the Service Pack to the Backup/Member Servers using UCM Patch Manager (Base Manager or CLI can also be used)

Once the current version of the LinuxBase, BaseWeb and PatchWeb SUs; and the Service Pack have been applied as described above, subsequent SP installation (including using Linux Delta file) would not require individual installation of the SUs. These steps are required only when newer versions are available (as with the Linuxbase SU per this bulletin). If there are new versions of the SUs added to a future SP, an updated bulletin will be distributed and posted as a Readme file on ESPL

Software Upgrade Advisories

Release 7.0 to Release 7.5 Upgrade Procedures Prior to upgrade/migration to Release 7.5, please ensure that the latest Deplist/SP is installed for the current release of software on your system. CPPM as a Primary UCM/DM server having Disk Space issue Prior to upgrading you need to bring the R7.0 Servers (Primary and Members) to the current Service Pack version first, especially for CPPM to ensure that all space utilization fixes have been deployed.

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Product Correction Notice 1803P Apply SP operation: The latest Release 7.0 SP would have to be loaded for the fixes to be effective. The recommended SP loading operation steps would be: Fresh install or Upgrade CPPM server (as Primary/DM server) Upload & Activate latest Linux SP (that includes the UCM/Base/PM SUs) DM uploading of application NAI distributions DM Deployment of applications

Level of Risk/Severity Class 2 Class 1=High Class 2=Medium Class 3=Low Is it required that this PCN be applied to my system? The risk if this PCN is not installed: Is this PCN for US customers, nonUS customers, or both? Does applying this PCN disrupt my service? Installation of this PCN is required by: Release notes and workarounds are located: How to determine if your product is affected: Required materials (If PCN can be customer installed): Provisioning instructions (If PCN can be customer installed): Finding the installation instructions (If PCN can be customer installed): Yes. If you are running Communication Server 1000 Release 7.5

All Regions Global

Yes. There are special instructions provided for the Service Updates included in the Service Pack update. Avaya Remote Services and/or Avaya Authorized Business Partner.

This PCN functions as the Service Pack Read Me for Release 7.5 systems.

Refer to the ESPL website to review the fixes available per the problem description for the Service Updates being released. Per the references in this PCN

not applicable

The Service Packs to support the requirements for the for CS 1000 Release 6.0 and higher are available on ESPL website http://support.avaya.com/espl under the PEP Dependency Tools section:
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PCN Template Rev Date: Mar 11, 2011 2011 Avaya Inc. All Rights Reserved.

Avaya Proprietary & Confidential. Use pursuant to the terms of signed agreements or Avaya policy. All other trademarks are the property of their owners.

Product Correction Notice 1803P Select Production RLS 6.0 and higher Linux Service Packs From the available dropdown menu, select Linux Release 7.50 Issue .17 To view the content to be delivered via the SP bundle Click on VIEW Download the Service Pack Bundle Important: The SP is currently being posted as a zip file but MUST be renamed from .zip to .ntl once saved to your desktop (or before installation). Reference Documentation: Communication Server 1000 Patching Fundamentals NTP, 7.5; NN43001407

SECTION 1A PATCH INFORMATION Note: Customers are required to backup their systems before applying the Patch. How to verify the installation of the patch has been successful: What you should do if the patch installation fails? How to remove the patch if malfunction of your system occurs: Refer to UCM Patch Manager Status Summary

Contact Technical Support representative

Reapply previously installed Service Pack; or using Deactivate method within UCM Patch Manager.

SECTION 1B SECURITY INFORMATION Are there any security risks involved? Avaya Security Vulnerability Classification: Mitigation: Not applicable

Not applicable

Not applicable

PCN Template Rev Date: Mar 11, 2011 2011 Avaya Inc. All Rights Reserved.

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Product Correction Notice 1803P

SECTION 1C ENTITLEMENTS AND CONTACTS Material Coverage Entitlements: There is no charge for material related to this PCN.

Avaya Customer Service Coverage Entitlements:

Customers under the following Avaya coverage: Full Coverage Service Contract* Onsite Hardware Maintenance Contract* HelpLine Assistance Remote or Onsite Services Labor Per Terms of Services Contract. Avaya Services will exclusively determine the delivery method of the PCN. The primary delivery method will be via Remote Services. Onsite Services technician delivery or a combination of Remote and Onsite delivery may be required and will be determined exclusively by Avaya Services or Avaya Partner. Avaya Remote Services labor (for 8x5 and 7x24 Services Contract customers) to implement this PCN is 7x24, excluding Avaya designated holidays. Onsite Services labor (for 8x5 and 7x24 Services Contract customers) to implement this PCN is billable at current per incident rates unless determined as required by Avaya Services or an Avaya Partner. This is per the contract terms found in the associated Services Agreement Supplement or Services Offer Definition. Note: This PCN is deemed remotely installable by Avaya. Customer requested Onsite Services support is billable at the current per incident rates.

Customers under the following Avaya coverage: Warranty Software Support Software Support Plus Upgrades Remote Only Parts Plus Remote Remote Hardware Support Remote Hardware Support w/ Advance Parts Replacement

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Product Correction Notice 1803P HelpLine Assistance Remote or Onsite Services Labor Per Terms of Services Contract or coverage Per Terms of Services Contract or coverage

Avaya Product Correction Notice Support Offer The Avaya Product Correction Support Offer provides outofhours support for remote and onsite technician installable PCNs, and Avaya installation for all Avaya issued PCNs that are classified as CustomerInstallable. Refer to the PCN Offer or contact your Avaya Account Representative for complete details. Avaya Authorized BusinessPartner Service Coverage Entitlements: Authorized BusinessPartner Avaya authorized BusinessPartners are responsible for the implementation of this PCN on behalf of their customers.

Avaya Contact List: Avaya Contact Global Support Services (GSS) Canada Customer Care Center Remote Service Center Hungary Caribbean and Latin America EMEA Services Post Sales Technical Support Asia/Pacific Regional Support Center

Telephone Number 800 242 2121 800 387 4268 +36 1238 8807 / In country 0680 203 945 786 331 0860 31704148720 +80022829278 / +65 6872 5141 and +008006501243 (India)

PCN Template Rev Date: Mar 11, 2011 2011 Avaya Inc. All Rights Reserved.

Avaya Proprietary & Confidential. Use pursuant to the terms of signed agreements or Avaya policy. All other trademarks are the property of their owners.

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