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CHAPTER-1 INTRODUCTION

CHAPTER 1: INTRODUCTION
VPS, Versatile Professional Solutions, is a premier HR Management Consultant with corporate office at New Delhi, is committed to performance, quality and results. We offer the broadest HR services portfolio ranging from Executive Search, Staffing, Consulting, Outsourcing and Corporate Training. VPS has well structured data bank specialized in the areas of Manufacturing / Operations, Technology and Product Development, R&D, Quality, Engineering & Maintenance, Materials & Procurement, Supply chain & Vendor Development, Information Technology, Human Resource, Personnel & Industrial Relations, Finance, Accounting & Auditing, Marketing, Sales, Brand / Product Management, Commercial / Imports & Exports. HRCG has handled recruitments right from Management Trainee / Officer level to Functional Heads position besides quite strong in recruitments of CEO's. Specific head hunting is the special skill demonstrated by HRCG, no matter whatever the industries & wherever the hunting is to be executed. HRCG specializes in attracting best talents through release of recruitment advertisements on behalf of the clients. Recruitments are successfully handled through release of advertisements. Advertisements are released either disclosing the clients name or not disclosing the clients name depending upon the need of the client. We are equipped with mature and skilled young professionals having good industry exposure. At VPS, we measure our success in terms of our ability to understand the clients recruitment needs, indentify the right methodology and work closely with the client and the candidate to achieve the desired result. We believe in having long lasting and healthy relationship with client and candidate. VISION Our Vision is to be the first choice of corporate by providing competent skilled professionals to meet their manpower needs.

MISSION "To Provide The World's Most Complete End-to-end Solution to Our Clients through well Defined Systems, Processes and Strategic Initiatives."

CORE VALUES A brand is not the winning formula, it's the people who make the brand and combining raise the brand to success, we create the same. TEAM We have dedicatedly appointed a diligent and competent team of professionals. Being the pillar of our organization, our workforce comprises recruiters, head-hunters, sourcing professionals, placement agents, client servicing executives, trainers and allied personnel who are capable of addressing the diverse needs of our clients with utmost efficiency and provide them satisfactory manpower service. Our team is empowered with in-depth industry knowledge and psychology testing skills that helps them know the candidate in a better manner. Their keen eye to details does not leave any scope for discrepancy between the job title and the candidate. CORE COMPETENCIES In today's highly competitive scenario it is actually very difficult to carve a niche for someone and keep competition way behind.

We have endlessly endeavored to keep to our high set standards so that our credibility in the market of being a reputed Manpower Service Provider stays intact. Several factors have enabled us to be a leading name in the industry. The factors that has given us a cutting edge over our competitors are mentioned below Strong client referral Single window staffing solution

Streamlined work culture Highly advanced selection procedures A well - qualified and committed team Web Interface Guaranteed turn - around - time Substantial pre-screened talent pool

EXECUTIVE SEARCH VPS does core headhunting by making use of its internal database, generating references as per the requirement of the clients. Our team of recruiters is trained to understand the client's requirement & undertake extensive research which helps us to map out the relevant industry, identify potential job seekers, create interest about the company and finally recommend interested and suitable profiles to the client through a set, pre-defined process. We have a top notch team designated to handle these strategic moves along the corridors of power. VPS Consultants has successfully placed board level executives in the most reputed multinational companies, earning us a successful track record.

PERMANENT STAFFING Our team of consultants is dedicated to help your company successfully achieve their manpower needs. We are completely process driven and ensure that we offer our clients the best candidates in the shortest span of time. TEMPORARY STAFFING Temporary staffing is another latest trend in the corporate world and VPS has specialized professionals to meet this specific need of the clients. Our database for flexi staffing services helps us provide experienced, efficient and ideal talent for contractual positions.

Recruit and Lease employees as per client assignment. Long-term or fixed duration staffing. Short-term assignments staffing. Contingency workforce.

TRAININGS VPS Provides corporate training in the areas of Technical and Soft skills.

Levels and Functions of Recruitment VPS Consultants provides services of HR Solutions for the following levels of corporate firms. Top Management [Sr. Management] Middle Management Senior & Junior Executives

Functions

Manufacturing / Production Maintenance Procurement & Planning Engineering Project Management R&D / Engg. Design Logistics & Supply Chain Health & Safety HR / Administrative QA & QC

Sales & Marketing Finance & Accounts Front Office & Commercial IT [Software / Hardware Export & Import

DOMAINS VPS Consultants renders HR solutions for various sectors / Domains to resolve their manpower needs by providing them the right kind of candidate who will precisely suits the companys vacancy position. Telecom Retail Automobile Engineering & Infrastructure Media & Communication Banking Healthcare & Pharmaceuticals FMCG Telecom India offers an unprecedented opportunity for telecom service operators, infrastructure vendors, manufacturers and associated services companies. The growth statistics of the sector combined with the government's decision to increase the foreign direct investment cap in the sector to 74 per cent is generating interest among global investors.

Indian telecom tariffs are among the lowest in the world and the country has more than 171 million telephone connections, making it the 5th largest in the world.

The mobile telecom industry alone has generated 3.6 million jobs directly and indirectly. The sector will need up to 1,50,000 additional hands in 2009. VPS has a dedicated team of experienced people to cater this industry, and to serve them in the best possible way. Information Technology India has emerged as the fastest growing IT hub in the world, its growth dominated by IT software and services. The projection for 2010 is US$ 60 billion. India today commands a 65 per cent share of the global offshore market in this space. There is a talent crunch, in the sense that the growth in the technology sector has been explosive and companies cannot keep up with their hiring needs and requirements.

VPSs specialized team is capable of handling complex requirements across multiple technology domains, be it a product, consulting or services. Retail India retail industry is the largest industry in India, with an employment of around 8% and contributing to over 10% of the country's GDP. Retail industry in India is expected to rise 25% yearly being driven by strong income growth, changing lifestyles, and favorable demographic patterns. It is expected that by 2016 modern retail industry in India will be worth US$ 175- 200 billion. Prediction that the retailing industry in India will amount to US$ 21.5 billion by 2010 from the current size of US $ 7.5 Billion.VPS has a dedicated team to manage this big and booming sector, and meet our clients requirements at all hierarchy levels. Automobile The automobile industry in India is the ninth largest in the world with an annual production of over 2.3 million units in 2008. In 2009, India emerged as Asia's fourth largest exporter of automobiles, behind Japan, South Korea and Thailand.

With a 4% contribution to Indias GDP and nearly 5% of the total industrial output, the automotive sector is a significant contributor to the exchequer. The auto components industry has the potential to grow to US$ 33-40 billion by 2015.

VPS has clients consider as top shots in automobile industry, and served them in best possible way to meet their expectations. Consumer and Services The sector is considered as key to economic growth of India, due to the emerging middle class income group. Retail sales in Indias consumer goods market are expected to grow to US$ 400 billion by 2010. Foreign Direct Investment is increasing and India is today among the top investment hubs in the consumer sector. Services contribute 54.1 per cent of the countrys US$ 720 billion GDP and employs around 23 per cent of its estimated 497 million workforces. VPS is a preferred recruitment partner for many existing and start-up businesses in consumer electronics, appliances, liquor and the service sector. Power and Energy India energy sector will provide investment worth US$ 120-150 billion over the next 5 years. India energy demand is estimated to increase five folds in the next 25 yrs. According to KPMG, India oil demand to grow at an annual average rate of 3.6% from 119 metric million tonne(mmt) in 2004 to 196 mmt in 2011-12 and expected 250 mmt in 2024-25. India is the 5 largest energy consumers in the world with about 45% of requirements fulfilled by the domestic market. VPS has a dedicated term of 5 people, which are catering this sector in best possible way. Engineering & Infrastructure The growth in Indias infrastructure is inevitable today. Manufacturing forms 17 per cent of Indias GDP, employs 11 per cent of the workforce and generates US$ 450 billion

worth of output. It is estimated that Indian manufacturing must grow at 12 to 14 percent if the country is to maintain an 8 to 9 per cent per annum GDP growth rate over the next decade. This growth target of 12 per cent in manufacturing will create about 1.6 to 2.9 million direct jobs annually and at least double of that indirectly.

Our consultants at VPS are domain experts who spent their initial years in core industry across functions. They understand the ever-changing challenges of talent acquisition in this progressively complex environment. Media & Communication Media and communication industry in India is growing at a 13% annual growth rate, in order to reach US$ 18 billion by 2010. Our specialized knowledge at VPS, Backed with the years of experience in serving this industry, has made our consultants the preferred advisers on executive requirements for the entertainment, media and communication industry. Banking The economic reforms undertaken in the last 15 years have brought about a considerable improvement in the health of banks and financial institutions in India. The banking sector is a very important sector of the Indian economy. The sector has made a marked improvement in the liberalization period. There has been extraordinary progress in the financial health of the commercial banks with respect to capital adequacy, profitability, asset quality and risk management. The limit for foreign direct investment in private banks has been increased from 49% to 74%. In addition, the limit for foreign institutional investment in private banks is 49%. .

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CHAPTER-2 LITERATURE REVIEW

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CHAPTER 3: LITERATURE REVIEW

Strategic Human Resource Management

Recruiting and retention in India today leaves little margin for error. It is a challenge to make sure that new employees are right for the job, and to make the best employees stay. The project attempts to identify the various recruitment methods followed, identification of the conversion rate and thereafter its reasons. The analysis mainly focuses on the Human Resource Solutions of the consultancy. The primary focus of the project is to analyze the conversion ratio of the candidates short listed by the organization/Consultancy and the candidate who finally turned up finally for the job when offered.

However the secondary focus analyses various recruitment methods adopted by the company to tap the potential labor. Data analysis includes qualitative and quantitative techniques. The analysis is done in detail to find the existing scenario and new recruiting strategies with respect to the objective. Data collection is carried out by way of literature review. The literature review has been done through company records, customer feedbacks, journals and other publications. The project identified a low conversion rate of the candidate. The reasons for this gap was found out to be inadequate skill sets, qualification, inadequate experience; lack of proper communication skill; lethargies in the job for various reasons. The findings show that the recruitment process takes place mainly in the consultancy through walk- ins, candidate referrals, employee referrals and campus recruitment. The recruitment procedure followed is aptitude test, group discussion, interview, psychometric test and final interview respectively.

The development of strategic human resource management in organizations has influenced both the work of HR professionals and the work of HR consultants. These two professions share the same area of expertise but they approach it from different angles. The HR professional works inside the organization whereas the HR consultant works on behalf of the organization.

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In light of the SHRM literature, HR professionals tend to reduce the routine HR work and focus more on the strategic HR work. Thus, HR professionals are asked to add strategic value to their organization. One alternative they have is to play the role of a business partner who ensures the strategic contribution. The newer role for HR professionals is the role of a player who actually makes things happen for the customers. The real challenge for HR professionals is to reach for more than they think is possible. A lot of their success as a strategic contributor depends on themselves, on how confident they are playing their part in strategy making and implementation. Also, they should make their strategic contribution visible to others in the organization. As the organizations concentrate more on fulfilling the needs of the customers, customerorientation should also lead the work of HR professionals. They are equally expected to improve customer experiences. Winning the hearts of the customers along with employees and investors becomes the real value created by the HR function.

Unsurprisingly, the recent developments in the area of human resources have affected the HR consulting work. The work of HR consultants evolves within the strategic transformation of HR functions and thus, they could help the HR professionals to become more focused on adding value to their organization. The value adding activities depend on the in-house capabilities of the client organization and the skills and capabilities of the consulting firm. While the cutting-edge companies have outsourced their HR activities that are not their core competency, overall customer expectations in the consulting market have grown.

Importance of HR Consulting Firms . Customers seek for the best talent, the deepest experience, or the most efficient implementation. This change in customer demand already requires specific knowledge, skills, abilities, and attitudes from HR consultants. They need to excel in providing their customers with services that e.g. improve recruitment, motivation, evaluation, rewarding, or development of employees. As in the area of SHRM, customer-orientation has become

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increasingly important in HR consulting as well. The customer benefits of using HR consultants vary between broad expertise and easy recruitment. Collaboration between HR professionals and HR consultants could provide valuable synergy for the organizations.

The future of HR consulting is greatly dependent on the future of the HR function. The changes that will happen in the HR function will most likely revise the future of HR consulting. Based on the SHRM literature, it seems that SHRM is going towards a future where HR professionals will be delivering customer outcomes and creating competitive advantage for the organization. Thus, the same seems to be the future of HR consulting. IT Industrys Attraction for HR Consultants

The Information Technology (IT) sector in India holds the distinction of advancing the country into the new-age economy. The growth momentum attained by the overall economy since the late 1990s to a great extent can be owed to the IT sector, well supported by a liberalized policy regime with reduction in telecommunication cost and import duties on hardware and software. Perceptible is the transformation since liberalisation India today is the world leader in information technology and business outsourcing. Correspondingly, the industrys contribution to Indias GDP has grown significantly from 1.2% in 1999-2000 to around 4.8% in FY06, and has been estimated to cross 5% in FY07. The sector has been growing at an annual rate of 28% per annum since FY01.

Indian IT companies have globally established their superiority in terms of cost advantage, availability of skilled manpower and the quality of services. They have been enhancing their global service delivery capabilities through a combination of organic and inorganic growth initiatives. Global giants like Microsoft, SAP, Oracle, and Lenovo have already established their captive centers in India. These companies recognise the advantage India offers and the fact that it is among the fastest growing IT markets in the Asia-Pacific region.

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Information Technology (IT) can be used potentially in every sector of the economy. Information Technology has been a dynamic sector in many developed economies and India has stood out as a developing country where IT, in disguise of software exports has grown dramatically. Information Technology jobs in India are the first choice career for the bright brains who are growth oriented and innovative. Hence, IT jobs in India are also booming with increasing demand for information technology professionals.

Role of Consultant in Employment

The Job Industry is one of the largest and most competitive Industries in the world today. With the growth and expansion of society as a whole, manpower requirement are sky rocketing. A Consultant or a Recruitment Firm works towards reducing clutter and streamlining the manpower requirements of Companies, big and small. These firms serve as middlemen and help organizations and job seekers to find each other.

Companies hire Placement Consultants who in turn help them to find the right candidate to join their organization. Job Seekers contact Recruitment firms to help them identify and then apply for the right job. Today, the Recruitment Industry has grown to tremendous levels and there are specialized consultants serving different fields. Working Model

Consultants work for a number of different Companies, small and large. These head hunter groups receive details about the job vacancy such as job responsibilities, desired experience, remuneration etc. Next, Consultants go through their present database of job seekers registered with them. This database of aspiring candidates is a Placement Consultant's resource built over a period of time. Job seekers contact recruitment firms either through phone, email or walk-ins and register their Resumes with them.

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Market share of HR Consultants in India The Rs.1, 600 crore job search market in India is dominated by consultants who have about 65 per cent market share. A majority of them are small players who use job portals for recruiting candidates.

Future Role of HR Consultants Traditionally, the role of the Human Resource professional in many organizations has been to serve as the systematizing, policing arm of executive management. In this role, the HR professional served executive agendas well, but was frequently viewed as a road block by much of the rest of the organization. While some need for this role occasionally remains you wouldnt want every manager putting his own spin on a sexual harassment policy, as an example much of the HR role is transforming itself. The role of the HR manager must parallel the needs of his changing organization. Successful organizations are becoming more adaptable, resilient, quick to change direction and customer-centered. Within this environment, the HR professional, who is considered necessary by line managers, is a strategic partner, an employee sponsor or advocate and a change mentor. HR Consultants Vital Role The Consultants play a vital role in staffing of clientele needs and provides employment for local people, however getting the right prospective candidate for employment still remains a challenge because of changing manpower requirements of the clients based on the project assignments they carry out and moreover the consultant should be acting as gap filler and also to care about the changing needs of preferences of candidates who look to be placed under better employer.

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However, the consultants should provide advices for the employer for practicing finest human resources policies so that they can afford to retain the employees by providing lucrative benefits so that the dearth of quality professional can be reduced. It is up to employer consultant to vigil on the competition in the industry to match the requirements arising out of competition. It is also important for the employer to prepare the right job description and forward the same to consultant, who can bring the right candidate for right job. The consultant should not restrict themselves to staffing and should ease the difficulties faced by both prospective employees and employer. The consultant should be a good strategist who can leverage the skills of prospective employee in placing them in right organization.

For the consultants the era has began to create the new talent pool who can take the organizations to the reach its goal and in-turn the consultants should cultivate to have immaculate systems and process of creating jobs in the market and finally to reduce the failure in the process of staffing.

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CHAPTER-3 RESEARCH METHODOLOGY

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CHAPTER 4: RESEARCH METHODOLOGY

Purpose of the Study

1) To study the Satisfaction Level of the HR Managers of various firms towards the HR services rendered by VPS Consultants. 2) To comprehend about the clienteles needs for further improvement in the service.

Research Methodology

Descriptive Research method has been applied for carrying out my project to find out the satisfaction level of the HR Managers of various firms belonging to different kinds of sectors. Primary data were collected from the sample size of around 94 HR Managers for the study purpose through the form of circulating questionnaires to the respective HR Managers of various corporate firms.

Descriptive research is used to obtain information concerning the current status of the phenomena to describe "what exists" with respect to variables or conditions in a situation. The methods involved range from the survey which describes the status quo, the correlation study which investigates the relationship between variables, to developmental studies which seek to determine changes over time.

Statement of the problem Identification of information needed to solve the problem Selection or development of instruments for gathering the information Identification of target population and determination of sampling procedure Design of procedure for information collection Collection of information Analysis of information Generalizations and/or predictions

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Sample Frame

Sample frame would include a list of HR managers from each of the above sectors. Questionnaire is to be prepared accordingly and have to meet the HR Managers personally to get them filled for our study purpose.

Sample Size

A sample size of 94 HR managers of different industrial sectors has been included for the study. The list of industrial sectors includes as follows, Retail Automobile IT Engineering & Constructions FMCG Hospitality Healthcare & Pharmaceuticals Banking Telecom Media & Communication

Data Collection

The data has been collected from 94 respondents comprising out of the above said industrial sectors with the questionnaire. The Questionnaire got filled by personally visiting the HR Managers on their premises.

The data collected in the questionnaire were analyzed and interpreted with the help of SPSS Software to obtain the desired information. The charts and graphs were also used for the study.

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RESEARCH PROBLEM

RESEARCH DESIGN

SAMPLING DESIGN

SAMPLING TECHNIQUE

DATA COLLECTION METHOD

DATA ANALYSIS AND INTERPRETATION

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CHAPTER 4: DATA ANALYSIS & FINDINGS

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CHAPTER 5: DATA ANALYSIS & FINDINGS

1. Are you satisfied with the services rendered by VPS Consultants?

Table 5.1 Frequency of Satisfied Clients

Cumulative Frequency Percent 100.0 Valid Percent 100.0 Percent 100.0

Valid YES

94

Figure 5.1 Frequency of Satisfied Clients of VPS

Interpretation:

From the above chart, Out of 94 Participants from various industrial sectors, all of them have been satisfied with the services rendered by VPS Consultants.

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2. Does VPS delivered its services for filling the Junior Level Employee Vacancy Position in your Firm? * Please specify your satisfaction level with respect to closing of Junior Level employee vacancy position in your firm through the services of VPS? Table 5.2 Satisfaction Level of Clients With Junior Level Employee Position Closing
Please specify your satisfaction level with respect to closing of Junior Level employee vacancy position in your firm through the services of VPS? Strongly Agree Does VPS delivered its services for filling the Junior Level Employee Vacancy Position in your Firm? Total 14 39 10 31 94 Yes No 14 0 Agree 39 0 Neutral 10 0 Not Applicable 0 31 Total 63 31

Figure: 5.2 Satisfaction Level of Junior Level Employee Position

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Interpretation: With respect to the 5 point scale, from the above table, about 63 out of 94 participants have had the service of VPS Consultants for filling their Junior Level Employee Positions. 39 out of these 63 participants indicated that they are satisfied with the service although they are not highly satisfied. Only 14 out of 63 participants have got highly satisfied with the services rendered by VPS and the remaining 10 participants are neither satisfied nor dissatisfied with its services. 3. Does VPS delivered its services for filling the Middle Level Employee Vacancy Position in your Firm? * Please specify your satisfaction level with respect to closing of Middle level employee vacancy position in your firm through the services of VPS ? Table 5.3 Satisfaction Level of Clients With Middle Level Employee Position Closing
Please specify your satisfaction level with respect to closing of Middle level employee vacancy position in your firm through the services of VPS ? Strongly Agree Does VPS delivered its services for filling the Middle Level Employee Vacancy Position in your Firm? Total 37 52 2 3 94 Yes No 37 0 Agree 52 0 Neutral 2 0 Not Applicable 0 3 Total 91 3

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Figure: 5.3 Satisfaction Level of Middle Level Employee Position Interpretation: With respect to the 5 point scale, from the above table, about 91 out of 94 participants have had the service of VPS Consultants for filling their Middle Level Employee Positions. 52 out of these 91 participants indicated that they are satisfied with the service although they are not highly satisfied. 37 out of 91 participants have got highly satisfied with the services rendered by VPS and the remaining 2 participants are neither satisfied nor dissatisfied with its services (Neutral). 4. Does VPS delivered its services for filling the Senior Level Employee Vacancy Position in your Firm? * Please specify your satisfaction level with respect to closing of Senior level employee vacancy position in your firm through the services of VPS? Table 5.4 Satisfaction Level of Clients With Senior Level Employee Position Closing
Please specify your satisfaction level with respect to closing of Senior level employee vacancy position in your firm through the services of VPS ? Strongly Agree Does VPS delivered its Yes services for filling the Senoir Level Employee Vacancy Position in your Firm? Total 7 26 2 59 94 No 7 0 Agree 26 0 Neutral 2 0 Not Applicable 0 59 Total 35 59

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Figure: 5.4 Satisfaction Level of Senior Level Employee Position

Interpretation: With respect to the 5 point scale, from the above table, about 35 out of 94 participants have had the service of VPS Consultants for filling their Senior Level Employee Positions. 26 out of these 35 participants indicated that they are satisfied with the service although they are not highly satisfied. Only 7 out of 35 participants have got highly satisfied with the services rendered by VPS and the remaining 2 participants are neither satisfied nor dissatisfied with its services (Neutral).

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5. Which sector your firm belongs to? * Specify the following attributes of VPS Consultants - "Timely Service rendering for placing the candidates" Table 5.5 Specification of Timely Service Rendering Attribute of VPS
Specify the following attributes of VPS Consultants - "Timely Service rendering for placing the candidates" Strongly Agree Which sector your firm belongs to? IT Engg. & Infrastructure Telecom FMCG Banking Healthcare and Pharmaceuticals Others Total 6 9 2 2 1 1 3 28 9 17 2 1 1 3 13 58 1 5 1 0 0 0 0 8 16 31 5 3 2 4 16 94 Retail Automotive 0 4 Agree 5 7 Neutral 1 0 Total 6 11

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Figure: 5.5 Specification of Timely Service Rendering Attribute of VPS

Interpretation: With respect to the 5 point scale, from the above table, about 58 out of 94 participants have agreed that they are getting timely service from VPS Consultants for filling their vacancy position. 28 out of the 94 participants have strongly agreed that they are getting the Timely service from VPS and the remaining 8 participants are neither agreeing nor disagreeing with VPS Consultants Timely Services, ie, they are (Neutral). But none of them were disagreeing or strongly disagreeing with its Timely Service. This shows us that VPS is doing the services quicker towards its clients without making delay in delivering.

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6. which sector your firm belongs to? * Specify the following attributes of VPS Consultants - "Sending Right Candidates for Recruitment"

Table 5.6 Specification of Sending Right Candidate Attribute of VPS

Specify the following attributes of VPS Consultants "Sending Right Candidates for Recruitment" Strongly Agree which sector your firm belongs to? Retail Automotiv e IT Engg. & Infrastruct ure Telecom FMCG Banking Healthcar e and Pharmace uticals Others Total 6 31 9 58 1 5 16 94 2 1 0 2 3 2 2 2 0 0 0 0 5 3 2 4 6 7 10 21 0 3 16 31 3 4 Agree 3 6 Neutral 0 1 Total 6 11

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Figure: 5.6 Specification of Sending Right Candidates Attribute of VPS

Interpretation:

With respect to the 5 point scale, from the above table, about 58 out of 94 participants have agreed that they are getting Right Candidates from VPS Consultants for filling and serving their employee vacancy position. 31 out of the 94 participants have strongly agreed that they are getting the Right Candidates from VPS and the remaining 5 participants are neither agreeing nor disagreeing with VPS Consultants Timely Services, ie, they are (Neutral). But none of them were disagreeing or strongly disagreeing with its Capability to send them the right kind of candidates. This shows us that VPS is delivering its services in a pretty good manner to its clients without sending the un-matching profiles of candidates with respect to the clients Job description.

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7. Which sector your firm belongs to? * Specify the following attributes of VPS Consultants - "Favorable Payment Terms" Table 5.7 Specification of Favorable Payment Terms Attribute of VPS
Specify the following attributes of VPS Consultants "Favorable Payment Terms" Strongly Agree which sector your firm belongs to? Retail Automoti ve IT Engg. & Infrastruc ture Telecom FMCG Banking Healthca re and Pharmac euticals Others Total 4 22 9 45 3 27 16 94 2 1 0 0 1 1 2 2 2 1 0 2 5 3 2 4 12 1 3 19 1 11 16 31 2 0 Agree 3 5 Neutral 1 6 Total 6 11

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Figure: 5.7 Specification of Favorable Payment Terms Attribute of VPS

Interpretation:

With respect to the 5 point scale, from the above table, about 45 out of 94 participants have agreed that they are having the services at favorable payment terms from VPS Consultants for their HR Solutions. 22 out of the 94 participants have strongly agreed that they are getting Favorable Payment Terms from VPS for its service and the remaining 27 participants are neither agreeing nor disagreeing with VPS Consultants Favorable Payment Terms, ie, they are (Neutral). This shows us that almost more than 60 % of clients are getting a flexible payment terms from VPS. Also the above Bar chart shows that 12 out of 16 IT companies are strongly agreeing that they are receiving the services from the VPS at Favorable Payment Terms.

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8. which sector your firm belongs to? * Specify the following attributes of VPS Consultants - "Satisfying Overall Service" Table 5.8 Specification of Satisfying Overall Service Attribute of VPS
Specify the following attributes of VPS Consultants - "Satisfying Overall Service" Strongly Agree which sector your firm belongs to? Retail Automotive IT Engg. & Infrastructure Telecom FMCG Banking Healthcare and Pharmaceuticals Others Total 9 42 6 46 1 6 16 94 5 3 11 8 3 1 1 1 Agree 0 7 5 20 2 2 1 3 Neutral 1 1 0 3 0 0 0 0 Total 6 11 16 31 5 3 2 4

Figure: 5.8 Specification of Timely Service Rendering Attribute of VPS

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Interpretation:

With respect to the 5 point scale, from the above table, about 45 out of 94 participants have agreed that they are getting a satisfying overall service from VPS Consultants. 42 out of the 94 participants have strongly agreed that they are getting the getting the satisfying overall service from VPS and the remaining 6 participants are neither agreeing nor disagreeing with VPS Consultants satisfying overall service, ie, they are (Neutral). This shows us that VPS has to improve its services only in certain facts to further increase the satisfaction level of clients as almost all the clients are satisfied with its performance.

9. Will you continue to procure the services of VPS in case your firm requires recruitment of candidates for new openings in the Future? Table 5.9 Frequency of Clients Continue to Procure Service of VPS In Future
Frequency V Yes a li d Total 94 100.0 100.0 No 84 10 Percent 89.4 10.6 Valid Percent 89.4 10.6 Cumulative Percent 89.4 100.0

Figure: 5.9 Specification of Timely Service Rendering Attribute of VPS

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Intrepretation: The above table and figure shows that 89.4 % of the participants are saying Yes to that will continue getting the services of VPS Consultants in case the recruit in the future. Out of remaining 10.6 % of participants, many of them have told that would do their own internal recruitment.

10. How many years are you recruiting employees through VPS?

Table 5.10 Frequency of Clients Undertaking Service of VPS Over a Period

Cumulative Frequency Valid 0 - 2 Years 2 - 5 Years Total 84 10 94 Percent 89.4 10.6 100.0 Valid Percent 89.4 10.6 100.0 Percent 89.4 100.0

Figure: 5.10 Frequency of Clients Undertaking Service of VPS Over a Period

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Intrepretation: The above table and figure shows that 89.4 % of the participants are saying Yes to that they are receiving the services of VPS Consultants for the past within 2 years only and the remaining 10.6 % of participants are receiving the services between 2 to 5 years. 11. Would you like to change your consultant in future? Table 5.11 Frequency of Clients Willing to Change Consultant In Future
Frequency Valid Yes No I can's say Total 6 69 19 94 Percent 6.4 73.4 20.2 100.0 Valid Percent 6.4 73.4 20.2 100.0 Cumulative Percent 6.4 79.8 100.0

Figure: 5.11 Frequency of Clients Willing to Change Consultant In Future

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Intrepretation: The above table and figure shows that 69 out of 94 participants are saying that they wont change their HR Consultant while for recruiting in the future. Only 6 out of 94 participants are saying that they will change their consultant and other 19 participants are saying that they cant say about it as the decision to continue or not to continue with the VPS Consultants fully depend upon their management.

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CHAPTER 5: CONCLUSIONS & RECOMMENDATIONS

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CHAPTER 6: CONCLUSIONS & RECOMMENDATIONS

Summary of Findings:

All the 94 participants of the sample are satisfied with the overall services rendered by VPS Consultants.

IT Companies are the most highly satisfied sector with respect to the various services of VPS and then comes Engineering and Constructions sector followed by other sectors.

The satisfaction level of clients with respect to Junior Level Employee Position is comparatively lesser than that of the Middle Level Employee Position.

39 out of 63 participants are satisfied, 14 participants are highly satisfied and the remaining 10 participants are neutral (i.e. neither satisfied nor dissatisfied) with respect to Junior Level Employee vacancy position fulfilled by VPS Consultants.

While in the fulfillment of Middle Level vacancy position, about 52 out of these 91 participants are satisfied, 37 out of 91 participants are highly satisfied and the remaining 2 participants are neither satisfied nor dissatisfied with its services (Neutral).

Coming to the fulfillment of Senior Level Employee position by VPS for its clients, around 26 out of the 35 participants are satisfied, only 7 out of 35 participants have got highly satisfied and the remaining 2 participants are neither satisfied nor dissatisfied with its services (Neutral).

About 58 out of 94 participants have agreed, 28 out of 94 participants have strongly agreed and the remaining 8 participants are neither agreeing nor

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disagreeing(i.e. Neutral) with VPS Consultants Timely Rendering of Service. But none of them were saying that there was unacceptable delay in the services given by VPS towards them.

About 58 out of 94 participants have agreed, 31 out of 94 participants have strongly agreed and the remaining 5 participants are neither agreeing nor disagreeing(i.e. Neutral) with VPS Consultants capability of sending the right kind of candidates matching with the job description of the companys requirement for the employee vacancy position.. But none of them were saying that they were getting unmatched profiles of candidates through VPS Consultants.

The analysis shows us that almost more than 60 % of clients are getting a flexible payment terms from VPS. Because they were saying that there are some consultants who will be stringent with their Payment Terms and Conditions.

About 45 out of 94 participants have agreed, 42 out of the 94 participants have strongly agreed and the remaining 7 participants are neither agreeing nor disagreeing with VPS Consultants satisfying overall service, i.e., they are (Neutral). So it is a good figure that almost 87 Clients are satisfied with VPS Consultants Overall Services.

The analysis shows that 89.4 % of the participants are saying Yes to that will continue getting the services of VPS Consultants in case the recruit in the future. Out of remaining 10.6 % of participants, many of them have told that would do their own internal recruitment or Other Consultants.

The analysis shows that 89.4 % of the participants are saying Yes to that they are receiving the services of VPS Consultants for the past within 2 years only and the remaining 10.6 % of participants are receiving the services between 2 to 5 years. So here one thing should be noted down that majority of the clients have

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been taking the services only from the past within 2 years. Hence it suggests that over a period of time more than 2 years, due to change of managements decisions and other internal requirement facts they have opted for some other HR Consultants.

The analysis shows that 69 out of 94 participants are will not change their HR Consultant while for recruiting in the future. Only 6 out of 94 participants are saying that they will change their consultant and other 19 participants are saying that they cant say about it as the decision to continue or not to continue with the VPS Consultants fully depend upon their management.

Recommendations:

VPS Consultants should focus more on Junior Level Employee Position since the majority of the clients have indicated that were satisfied but not highly satisfied. When asked about the reason, they pointed out that there would be some attrition of employees from their organization without any formal notice to them and also at times the employees would leave the firm within shorter period of time, say for instance even within a Month or two.

During the personal meeting with them, it has been found that the clients are
looking for VPS Consultants to further speed up their Head Hunting process for fulfilling their senior level employee position as they feel like that VPS is little bit slow in its service concerning the senior level positions. As most of the clients are undertaking the service of VPS Consultants only from the period less than 2 years, they need to really focus on their old clients as well in order to revive the relationship to build the Business deals again. It had been

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found during the tele-conversation with the old clients who were once successfully undertaken the services of VPS Consultants have then taken the services from other consultants and stopped it from VPS Consultants after a period of more than 2 years.

VPS Consultants have less number of customers in FMCG, Banking and Telecom sectors. So they need to concentrate more these sectors to imbibe more business deals with them. This would raise the fame and recognition for VPS Consultants and its services.

Some clients who have got satisfied but not highly satisfied with the performance of VPS insisted during the meeting that VPS Consultants are giving fair amount of performance overall but needs to suggest their clients on how to reduce the attrition rate with the help of new Techniques and procedures.

Some Clients feel like they are expecting VPS Consultants to give an extensive set of Training program in some specialization for their employees that would be good for their firms growth and the employees growth.

Yet there are considerable amount of clients who were not highly satisfied but satisfied towards various services of VPS Consultants for their junior, Middle and Senior Level employee positions. So VPS needs to look for further improvements in its services in order to convert the clients from Satisfied Level to Highly Satisfied Level of Mind.

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REFERENCE

1. Malhotra N.K.., Marketing Research-An applied orientation , PHI Learning Private Ltd., 5th Edition,2007 2. www.vpsconsulants.com 3. http://www.articlesbase.com/human-resources-articles Recruitment and Selection, by Garry Dessler, Human Resource Development. Training and development, by Ashwatappa, Human Resource Development. Consultancies in India by Amity India (Website www.amity.edu) Recruitment process sourced from Globalhunt, leading HR consultant.

4. www.jobsites.net 5. www.fresherjob.com

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APPENDIX Questionnaire Objective:

To study the satisfaction level of the HR Managers of business firms towards the services rendered by VPS Consultants

1) Which sector your firm belongs to? a) Retail b) Automotive c) IT d) Engg. & Infrastructure e)Telecom

f) FMCG g) Banking h) Healthcare & Pharmaceuticals i) Others

2) Out of the following which level of employees position has been fulfilled by VPS Consultants for the recruitment in your Organization? (Can choose more than 1 option) a) Junior Level (Salary upto Rs.3 Lakhs ) b) Middle Level (Salary between Rs. 3 Lakhs & Rs.7 Lakhs) c) Senior Level (Salary more than Rs. 7 Lakhs)

3) Are you satisfied with the services rendered by VPS consultants ? a) Yes b) No

4) Please specify your satisfaction level with respect to closing of Junior Level employee vacancy position of your firm through services of VPS? a) Strongly Agree b) Agree c) Neutral d) Disagree e) Strongly Disagree 5) Please specify your satisfaction level with respect to closing of Middle Level employee vacancy position of your firm through services of VPS?

a) Strongly Agree b) Agree c) Neutral d) Disagree e) Strongly Disagree

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6) Please specify your satisfaction level with respect to closing of Senoir Level employee vacancy position of your firm through services of VPS?

a) Strongly Agree b) Agree c) Neutral d) Disagree e) Strongly Disagree

7) Will you continue to procure the services of VPS in case your firm requires recruitment of candidates for new openings in the furture?

a) Yes

b) No

8) If your answer is No, then Are you looking for other consultant or trying to recruit on your own through Job portal websites and internal reference? a) Yes b) No

9) Rate the following attributes of VPS Consultants: Strongly Agree Timely service rendering for placing the candidates Sending Right Candidates for Recruitment Favorable Payment Terms Satisfying Overall Service Agree Neutral Disagree Strongly Disagree

10) How many years are you recruiting employees through VPS? a) 0-2 b) 2-5 c) 5-10 d) >10

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11) Would you like to change your consultant in future? a ) Yes b) No c) I cant say

Personal Details: Name : Designation : Company : Place : Contact No. :