Professional Documents
Culture Documents
STATE AND NATIONAL COMPETITION The ability to provide technical assistance to the users of computer hardware and software is essential to the success of any organization and its continued operation. This event provides recognition for FBLA members who demonstrate an understanding of and ability to provide technical assistance to end users. ELIGIBILITY A participant may not have previously competed in this event at the national level. State: National: Each local chapter may enter one participant. The first and second place winner in state competition will represent California at the National Leadership Conference. Advisers and participants should refer to the latest edition of the FBLA Chapter Management Handbook for national event guidelines.
OVERVIEW This event consists of two (2) parts: an objective test and a performance component based on a scenario. A one (1) hour objective test will be administered based on competencies listed. The top ten (10) participants will be scheduled for the scenario role play. OBJECTIVE TEST PROCEDURE All participants must report at the event time listed in the program. If a participant arrives after the testing administrator has begun giving event instructions, he/she will not be admitted to the testing area. Participants must show photo identification at the time the event starts or he/she will not be allowed to compete. A faxed copy is not acceptable. Participants must adhere to the FBLA Conference Dress Code or he/she will not be permitted to participate in this event. Participants must furnish their own No. 2 pencils and erasers. (continued)
129
2009 Edition
130
2009 Edition
131
2009 Edition
CONTENT Described the situation(s) Problem/incident properly documented Issued a solution or recommendation(s); resolved problem TECHNOLOGY Basic hardware/software knowledge, used correct terminology Demonstrated ability to effectively answer clients technical questions Meets the needs of the client/customer Demonstrated troubleshooting skills and effective investigative methods DELIVERY Thoughts and statements are well-organized and clearly stated; appropriate business language used. Participant demonstrates selfconfidence, poise, and good voice projection Demonstrated conflict resolution skills Closure 0 1-3 4-7 8-10 0 1-2 3-4 5 0 0 0 1-3 1-3 1-5 4-7 4-7 6-10 8-10 8-10 11-15
1-3
4-7
8-10
0 0
1-3 1-3
4-7 4-7
8-10 8-10
1-3
4-7
8-10
0 0
1-2 1-2
3-4 3-4
5 5
FINAL SCORE
Objective Test Score (to be used only in the event of a tie) School Team Members
/100 max
132
2009 Edition