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The aim of the Mercedes-Benz Academy is to deliver a consistent and robust approach to all aspects of recruitment, induction and ongoing development. This will bring about: an increase in the skills and knowledge of all personnel a better understanding of our Brand and our values an increase in satisfaction levels amongst customers a more robust foundation for continued business success
Utilisation of specific job descriptions in the advertising and recruitment process Review of the required competencies with appropriate questioning as part of the interview process Discussion/interview of the shortlisted candidates with the relevant Regional Field Team member Pre-assessment/assessment of the candidates to gain formal Mercedes-Benz UK approval using the identified tools Notification to Mercedes-Benz UK training of a job offer to the successful candidate Induction Training to be completed within the first month of employment TNA created for the individual taking into account the outputs from the Assessment and requirements of the specific job role qualification route
Assessment Format
The average Market Area employs 200 general staff and four senior managers. If the level of staff turnover is 30% per year then the average cost of recruitment would be in excess of 180,000. By reducing staff turnover to 20%, this would create a saving of at least 60,000 per annum. These figures do not to take account of other costs such as redundancy payments, general on-site training of new employees and disruptions to customer service. Recruitment Tools The Job Descriptions, competency lists, interview questions, annual review documents and TNA templates are all available to you free of charge in the Recruitment Section of the Mercedes-Benz UK Infonet.
Job Function Sales Executive Assessment Tool CCSQ Profiling C-Sales Assessment Parts Process Executive Trimetrix C-Service Assessment Service Team Manager/ Trimetrix Service Receptionist Line Manager C-Service Assessment Pre-assessment Line Manager Assessment C-Management Assessment Senior Manager Pre-assessment Senior Management Assessment Cost 50 Free of charge 100 Free of charge 100 Free of charge Free of charge 980 Free of charge Free of charge 1,350
Recruitment & Assessment Tools To access the recruitment tools and documents simply log onto the Mercedes-Benz UK Infonet site and go to the Recruitment section, or contact Helen Hobday using the telephone number or email address shown below. The assessment tools available are:
Assessment Type Senior Management Assessment & Development Centre Available now Contact Helen Hobday, Search & Selection
Available now
Assessment Tools Various Assessment tools are at your disposal during the recruitment and development processes. The table to the left, shows those we would envisage being the most frequently utilised.
Available now
MB CV Line Managers
Available now
Training Needs Analysis To get advice on the use of Training Needs Analysis, or to request on-site assistance in developing TNAs for your business, please email training.consultancy@daimler.com, or contact the Training Centre using the contact details displayed at the bottom of this page. Induction Programme The enhanced Induction Programme will be available from 1st April 2009. Bookings should be made through the Mercedes-Benz UK Training and Development Centre online booking tool (SABA). Contacts:
Induction Programme Costs FRee FoR 2009* We are so confident that the Mercedes-Benz Academy will bring significant benefits to your business that Mercedes-Benz UK will fund the cost of the Induction training days for employees who join your business during 2009 as outlined below. Any additional costs such as travel and accommodation will be the responsibility of the business putting the delegate forward for the Induction.
Frontline Staff Brand Day Role Specific Day (Sales/After Sales) 150 150 Line Management Brand Day Role Specific Day (Sales/After Sales) Management Day Total Cost 300 Total Cost 150 150 450 150 Senior Management Brand Day Sales Day After Sales Day Management Day Total Cost 150 150 150 150 600
General Training & Development queries: David Joyce Head of Training david.joyce@daimler.com Tel. 01908 245131
Recruitment & Assessment queries: Helen Hobday Search & Selection Recruitment Specialist helen.hobday@daimler.com Tel. 01908 301119 or 07747 111178
Jes Abbott Retail Operations Manager jeremy.abbott@daimler.com Tel. 01908 301945 or 07775 907430
*By utilising the new tools, processes and inductions we anticipate a significant reduction in employees leaving within their three month probationary period. In the unlikely event that one of your new employees does leave within this period, Mercedes-Benz UK will charge the relevant site the cost associated with the individuals Induction training as per the table above.