17.11.

2010
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How to Setup a Mobile Broadband Car

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Dell Solution Network: Knowledge Base Article

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How to Setup a Mobile Broadband Card Using the Dell ControlPoint Manager Software
Article Summary: This article provides instructions on how to create a Mobile Broadband profile using the Dell ControlPoint connection manager software.

Journal ID: Article ID: Date Published: Last Revised:

10321KH1J1 342746 3/2/2010 3/16/2010

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How to Setup a Mobile Broadband Card Using the Dell ControlPoint Manager Software

Table of Contents:
1. Create a Profile Using the Dell ControlPoint Connection Manager Software and Check the Status 2. How to Find the ICCID, IMEI or ESN Number of the Mobile Broadband Adapter 3. How to Find Out Which Mobile Broadband Adapter Is in Your Dell Computer 4. How to Download and Install the Latest Dell Mobile Broadband Adapter Driver

Issue 1:

Create a Profile Using the Dell ControlPoint Connection Manager Software and Check the Status

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1. Click Start: XP).

(in Windows Vista and Windows 7)

(in Windows

2. Click All Programs.

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3. Click Dell ControlPoint.

4. Click Connection Manager.

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5. Click

Dell ControlPoint Connection Manager.

6. Click Profiles.
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7. Click Add.

8. Check the box to the left of To create a Location Based Profile, enter the profile name and enter a location name.

9. Make sure the box to the left of Choose the type of network connections you want to configure is checked.

10. Check the box to the left of Mobile Broadband.

11. Click Next.

12. On the Location Profile Name page, click Next.

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For information on the other options shown refer to the Help Files.

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For information on the other options shown refer to the Help Files.

13. Enter a connection name to the right of Connection Name:.

14. Using the drop down menu to the right of Copy Profile From: select your Mobile Broadband profile.

15. Click Copy.

16. Click Finish. Note: When this is a the first profile created on the Dell 5600 Wireless Mobile Broadband adapter you may be asked to select which firmware for your carrier to load. Select the correct firmware and click, OK. When unsure as to which firmware for your carrier to load contact the Mobile Broadband Service Provider you are trying to connect with. For information or determining if a Dell Wireless 5600 Mobile Broadband is installed in the computer and how to select or switch among the different carriers, refer to Dell Knowledge Base Article:

"How Do I Select or Change Carriers on the Dell 5600 Wireless Mobile Broadband Adapter"

17. Click Done

18. Click Connection Status

19. Using the drop down menu next to Connection: select Mobile Broadband.

20. Using the drop down menu under Mobile Broadband select the profile just created

21. Click Connect or Activate .

Look at the Mobile Broadband Connection icon and click the matching icon below.

Figure 1: The Mobile Broadband Adapter is Connected at the Highest Speed

Figure 2: The Mobile Broadband Adapter is Connected at the Lower Speed

Figure 3:The Mobile Broadband Adapter is Disconnected

Figure 4: The Radio is Off

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Figure 5:The SIM Card Cannot be Located

Figure 6:The Mobile Broadband Adapter is Disabled

Figure 1: The Mobile Broadband Adapter is Connected at the Highest Speed

The computer is connected to the Mobile Broadband network at the highest speed possible and has a strong signal.

Back to Top

Figure 2: The Mobile Broadband Adapter is Connected at the Lower Speed

The computer is connected to the Broadband network at the slower speed. 1. Click Profiles on the left column.

2. Click Change Settings at the bottom of the window.

3. Click Mobile Broadband .

4. Using the drop down menu next to Data Network select Auto.

5. On the Mobile Broadband window, click OK .

6. On the Settings window, click OK .

7. Click Connection status .

8. For more information on coverage areas and the speed it supports, contact your Service Provider.

Back to Top

Figure 3: The Mobile Broadband Adapter is Disconnected 1. Click Connect. When the Mobile Broadband adapter does not connect, make sure the computer is in a area that supports Mobile Broadband connection (Table 1) or contact your Service Provider.

Mobile Broadband Data Network Coverage Maps

Coverage Map

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Coverage Map

Coverage Map

Coverage Map

Coverage Map

Coverage Map

Coverage Map
Table 1: Mobile Broadband Data Network Coverage Maps

Back to Top

Figure 4: The Radio is Off

This message occurs for two different reasons, either the Dell ControlPoint Connection manager has the radio set to off or the wireless hardware switch is turned off. 1. Make sure the radio is enabled in the Dell ControlPoint Connection manager. a. On the Dell ControlPoint Connection manager, click Profiles on the left column.

b. Click Change Settings at the bottom of the window.

c. Click Hardware Switch .

d. Click Check All.

e. On the Hardware Settings window, click OK.

f. On the Settings window, click OK .

g. Click Device Status on the left column.

h. Click to check the box next to Mobile Broadband.

i. To the right of Airplane Mode select Off.

j. Click Connection status.

2. Make sure the wireless hardware switch is turned on.

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a. Check the left or right side edge of the computer for a sliding switch with a wireless icon .

b. Make sure the radio switch looks like (Figure 1) with no red showing.

Figure 1: Wireless Switch, On Position

Figure 2: Wireless Switch, Off Position

Back to Top

Figure 5: The SIM Card Cannot be Located

Caution: Before performing any of the procedures in this section, read and follow the safety instructions in Dell Knowledge Base Article: "Precautionary Measures for Personal Safety" Article ID: 339031. Notice: Handle components and the SIM card with care. Do not touch the components or contacts on the SIM card. Hold it by its edges.
1. Ensure that the work surface is flat and clean to prevent scratching the computer cover.

2. Save any work in progress and exit all open programs.

3. Turn off the computer and all attached devices.

Note: Ensure that the computer is off and not in power management mode. If you cannot shut down the computer using the computers' operating system, press and hold the power button for 10-15 seconds.

4. When the computer is connected to a docking device, undock it.

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5. Disconnect the computer from the electrical outlet.

6. To avoid possible damage to the system board, wait 10 to 20 seconds and then disconnect any attached devices.

7. Disconnect all other external cables from the computer.

8. Remove any PCMCIA (PC Card) or ExpressCard form the system.

9. Close the display and turn the computer upside down on the flat work surface.

Notice: To avoid damaging the system board, you must remove the main battery before you service the computer.

10. Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay.

11. Remove the SIM card and reinsert it.

Note: For more information on removing and inserting the SIM card, refer to the Online User's Guide . Click Systems, then the make and model of the computer. Download the Owner's Manual or User's Guide and refer to the Adding and Replacing Parts section.

12. Install the battery, attach the A/C power and any other peripherals.

13. Contact your Service Provider to ensure the SIM card is compatible with the Mobile Broadband adapter.

Back to Top

Figure 6: The Mobile Broadband Adapter is Disabled

Locate the section for the Operating System installed on the computer and follow the instructions to enable the adapter.
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This computer is running Microsoft Windows XP . In Windows XP:

a. Click

start

then click

Run...

b. In the pop up window type, devmgmt.msc in the Open: OK . box and then click

c. Look for Dell Wireless Mobile Broadband MiniCard Modem, right-click the Mobile Broadband adapter and click Enable.

d. To close the Device Manager window, click the red X in the upper right corner. In Windows Vista :

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a. Click Start

How to Setup a Mobile Broadband Car

then click Network .

b. At the top of the window, click

Network and Sharing Center.

c. Click Manage Network Connections under Tasks on the left-side of the window.

d. Right-click 3G Connection, then click Enable. In Windows 7:

a. Click Start

b. In the search box, type dev.

c. From the list of programs given, click Device Manager.

d. Look for Dell Wireless Mobile Broadband MiniCard Modem, right-click the Mobile Broadband adapter and click Enable.

e. To close the Device Manager window, click the red X in the upper right corner. Back to Top

Issue 2:

How to Find the ICCID, IMEI or ESN Number of the Mobile Broadband Adapter

1. Click Start: XP).

(in Windows Vista and Windows 7)

(in Windows

2. Click All Programs.

3. Click Dell ControlPoint.

4. Click Connection Manager.

5. Click

Dell ControlPoint Connection Manager.

6. Click Troubleshooting.

7. Click View hardware details.

8. Use the drop-down box to select the Dell Wireless Mobile Broadband Mini-Card.

Back to Top

Issue 3:

How to Find Out Which Mobile Broadband Adapter Is in Your Dell Computer

This article provides information on how to identify the Mobile Broadband adapter installed in the computer.

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How Do I Determine the Components in a Dell Computer?

Note: Look for "MDM,WRLES" the model number will begin with "DW". You can also use the Find feature of your browser by clicking Edit, then Find. Enter MDM,WRLES in the text box to find the Mobile Broadband adapter Back to Top

Issue 4:

How to Download and Install the Latest Dell Wireless Network Adapter Driver

This article provides information on how to download drivers for the Mobile Broadband adapter installed in your computer.

How to Use the Drivers and Downloads Website

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