4803 Beechcroft Drive Greensboro, NC 27407

March L Black
SUMMARY

336-852-2124-H, 336-456-1545-C mblack44@hotmail.com

Business/HR professional whose strong decision making skills include: problem solving, critical thinking and follow-up coupled with a high degree of sensitivity, objectivity and confidentiality. Ability to analyze data, identify trends, multi-task and prioritize accordingly to align with strategic and business objectives. Identify and action process improvements. Effective oral and written communicator

HR Skills
Leadership Employment Law FMLA/ADA/EEO/WC Mediation HRIS /People Soft Staff Recruitment & Retention Employee Relations Alternative Dispute Resolution (ADR) Benefits Administration HR Program/Project Management Orientation & On-Boarding Training & Development Performance Management Organizational Development HR Policies & Procedures

PROJECT SKILLS
Project Management Quality Assurance Operations/Compliance Coaching/Development Consulting /Training Reporting/Audits People Management Financial /Payroll Statistical /Analytics

PROFESSIONAL EXPERIENCE
American Express 1988-2010

Employee Relations Specialist, Payroll/Attendance/LOA-FMLA, Workers Comp Administrator Operations Analyst/ Senior Marketing Analyst/ Collections Analyst/ QA Analyst
Provided consultation to American Express Executives, Managers and Associates regarding policies, practices, Employee Relations and compliance issues Consulted regarding Compensation, Staffing, Termination for Exempts and Non exempts. Established collaborative relationships with clients and built partnerships with key resource groups, including Field/Employee Relations.Partnered with Leaders, Employees, Health Services and Legal regarding ADA requests, LOA / Workers Compensation, and Payroll Compliance. Resolved employee relations issues via phone by coaching/consulting with employees and leaders from intake through research, investigation, tracking, documentation, resolution, and analysis of trends Managed administration of FMLA, ADA, STD and LTD to meet compliance Key Manager for Workers Compensation policies and practices to ensure compliance for USA based states and government compliance Applied process framework models (e.g., Leadership, Consulting, Change Management, Coaching and Feedback, and Values-Based Decision-Making) when appropriate. Established collaborative relationships with clients and build partnerships with key resource groups, including Field/Employee Relations to create a supportive environment. Researched and identified policies and practices, process improvements, risks and legal ramifications and resolved conflicts Continuously researched and remained current on changes and revisions on company policies and procedures in order to ensure compliance and employee support Administered employee relations policies and procedures pertaining to FMLA, Salary Continuation, ADA, and Workers Compensation, and claims settlement maintaining compliance and legal standards. Proven relationship skills with people have been an asset to role(s).

Established extensive networks and support with our on-site Employee Relations Mgr, ERG Specialist/ADA, Health Services, Sedgwick, Met Life, and Constitution State Services (formerly Travelers) to effectively manage responsibilities and return to work. Established interaction and support with our EOS vendor/Mellon Services and the Leave of Absence team. Partnered with our on-site HR Analyst to ensure hierarchies are in alignment through HRIS. Utilized People Soft queries to perform payroll audits for overpayments and underpayments to employees. Conducted data analysis to determine root cause of payroll gaps and developed strategies, processes, system testing/rollouts to drive overall end results. Created, developed, and maintain monthly staffing report for 3 departments. Included Capacity planning, financial analysis, reporting, charge outs and audits. Payroll Alignment for Credit and Risk merger. Worked with management, EOS, PHX payroll and finance in order to accomplish accuracy and follow through of merits, incentive funds, awards, audits, and compliance. Served as liaison between peers and management; staffing/forecasting, schedule bids, call monitoring, coaching/feedback, gap analysis, cost benefit analysis, incentives, statistics/metrics, reporting. Project team for rollout of web based payroll /attendance system previously AS400

Time Warner Cable Customer Service

2003-2006 1982-1988

Assisted customers with Cable, phone, internet, relocation and billing services for resolution

Hedgecock Builders Supply Retail Sales Lead/Purchasing

Sales, General Ledger, Fuel-tax reporting, Retail Sales Lead (HR-hiring/termination), Payroll, Dispatcher, Accounts Payable/Receivable

K-MART Corporation Checkout Supervisor

1980-1982

Supervising of 11 cashiers (HR-hiring/termination), providing feedback/support for performance evaluation, up-training, and processing of payroll for cashiers. Balance and provide report verifications of each cashier and their duties.

EDUCATION/FORMAL TRAINING
BS Computer Information Systems/Business Minor High Point University High Point, NC SHRM/PHR training certificate, Violence in the Workplace, Corporate Security Overview, How to Investigate, Severance, SOX, Labor Relations/Union, Institute of Applied Management and Law-litigation/arbitration, Compensation, Code of Conduct, Diversity, Anti-Harassment, Compliance, Affirmative Action, Anti-Money Laundering, Personal Presence, FLSA, Safety, Ergonomics, ADA, FMLA, PMP process, Workers Comp/Benefits, Counseling, Terminations, Payroll/Compliance/Analytics, TCS/Aspect Call Management, Vector/VDN systems, Total Quality Management, Conflict Resolution

RECOMMENDATIONS:
Please see LinkedIn website for recommendations regarding my performance:

http://www.linkedin.com/pub/march%C3%A9-black/17/23/19a