---------------------------------------Protection and optimization--------------------------------reviewing ticket information Description changed took remote Uninstalling Wild Tangent Games Hp Games pdf

complete edition Bing Bar Energy Star Digital Logo Uninstalling unwanted programs. Removing Norton internet securrity using Norton Removal tool. Rebooting Pc to install Mcafee AV UNwanted files or folders are removed Mcafee downloaded and installed sucessfully mcafee registration compleated sucessfully mcafee promotion link is copied on to the desktop installed pc support agent pc suport agent ran sucessfully performed service wrap up tasks uninstalled STK

---------------------------------Ultimate Protection and optimization--------------------------------reviewing ticket information Changed Description. took remote Removing Norton internet securrity using Norton Removal tool Rebooting Pc to install Mcafee AV Got RA Uninstalling Wild Tangent Games Hp Games pdf complete edition Bing Bar Energy Star Digital Logo Uninstalling unwanted programs. UNwanted files or folders are removed performed system optimizations installed mcAfee antivirus Mcafee promotion link copied on to desktop. mcAfee registration sucessfully compleated Data backup link is copied on the desktop

Downloaded and launched pc support agent succesfully performed service wrap up tasks uninstalled STK junk files found and removed sucessfully -------------------------Premium protection and optimization------------------------------------------recived ticket reveiwing ticket information taking remote Uninstalling unwanted programs Uninstalling Wild Tangent Games Hp Games pdf complete edition Bing Bar Energy Star Digital Logo Removing Norton internet securrity using Norton Removal tool Rebooting Pc to install Mcafee AV Got RA Reviewed previous Se notes No unwanted software present Uninstalling unwanted programs. removed unwanted folders and menu items performed system optimisations Mcafee downloaded and installed sucessfully mcafee registration compleated sucessfully mcafee promotion link copied on desktop installed pc support agent pc suport agent ran sucessfully performed service wrap up tasks uninstalled STK -----------------------------------------New Pc Setup--------------------------------------------------------------------

recived ticket reveiwing ticket information taking remote Uninstalling unwanted programs Removing Norton internet securrity using Norton Removal tool Uninstalling Wild Tangent Games Hp Games pdf complete edition Bing Bar

Energy Star Digital Logo removed unwanted files or folders installed pc suppot agent performed service wrap up tasks uninstalled STK

--------------------------------------------restore optimize and protect---------------------------------------------------------------recieved ticket reveiwing ticket information taking remote verified os install date removed unwanted software Uninstalling Wild Tangent Games Hp Games pdf complete edition Bing Bar Energy Star Digital Logo Uninstalling unwanted programs removed unwanted files and folders performed system optimisations mcafee is installed succesfully. mcafee registration succesfull --- mcafee registration failed due to inva lid downloaded pc support agent manually and inastalled launched soonr promotion link performed service wrap up tasks uninstall stk ------------------------------------------Restore and optimise--------------------------recieved ticket Changed description reveiwing ticket information taking remote Uninstalling Wild Tangent Games Hp Games pdf complete edition Bing Bar Energy Star Digital Logo Uninstalling unwanted programs No unwanted software present removed unwanted files and folders performed system optimisations downloaded pc support agent manually and inastalled Sheduled windows updates

performed service wrap up tasks uninstalled stk --------------------------------------------------PC tune up--------------------------------------------------------recived ticket reviewing ticket information Description changed taking remote performing prelminory diagnostics malware bytes scan running reviewed system hard ware memory not optimal video card not optimal reviewed start up programs performed system optimizations reviewed disk fragmentation scheduled windows update installed pc support agent launched soonr promotion link performed service wrap up tasks uninstalled stk -----------------------------------------tune up and protect--------------------------------------------------received ticket Changed the description. reviewing ticket information performed pre flight check- it is optimal performing prelminory diagnostics malware bytes scan running MBAM is clean removed norton system restarted no unwanted software as stk unchecked all reviewed system hard ware reveiwed start up programs mcafee downloaded and installed sucessfully mcafee installation completed manually mcafee registration failed performed system optimizations scheduled disk fragmentation scheduled windows update install and ran pc support agent launched office depot promotion link performed service wrap up tasks uninstalled stk mcafee registration succesfull

---------------------------------------PC Protection---------------------------------------------

received ticket Changed description taking remote Uninstalling Wild Tangent Games Hp Games pdf complete edition Bing Bar Energy Star Digital Logo Removing Norton internet securrity using Norton Removal tool Rebooting Pc to install Mcafee AV Got RA Uninstalling unwanted programs installed mcafee antivirus sucessfully mcafee registration sucessfully compleated Mcafee promotion link copied launched pc support agent performed service wrap up tasks uninstalled stk

--------------------------------------Break Fix------------------------------------http://corp.support.com/McAfee30daytrial.exe recived ticket changed discription taking remote see n/w :- ncpa.cpl reviewed previous SE notes pre flight checked - all are optimal Selective startup is made to normal system information reviewed EV is ok in preliminary diagnostics mbam ran and no infections found performed mid service tasks in Download diagnostics tools Ran PE - clean If explorer.exe cannot be verified but other process are verifying, the ticket n eeds to be transferred to BF with recommendation to have explorer.exe checked wi th VirusTotal for Advanced Malware Removal of Bamital. http://intranet.support.com/SDCWorkcenter/SEPortal/breakfixworkspace/BreakFix/Ma

- Video card not optimal requires 64 MB

lware%20Removal%20Guides/Bamital%20Removal%20Guide_XP.aspx Under system:MRXNET and MRXCLS In the top PE pane, click System , in the lower pane, look for MRXCLS.SYS and MRX NET.SYS. If this is found, the ticket needs to be transferred to BF with recommen dation to have Advanced Malware Removal for Stuxnet. http://intranet.support.com/SDCWorkcenter/SEPortal/Field%20Alerts/Alert%20All%20 Partners%20Stuxnet%20Virus.pdf

TDSS killer given clean log. startup programs tweaked Effectively ----- Rthvcdl ( dont remove) -- realtek driver reviewed security software : -- Av present , Optimal , enabled no unwanted programs found as stk unchecked all performed system optimisations Turned off System Restore Removed old restore points Rebooting Pc to delete last restore point. Got RA after Reboot. created system restore point Naming "GOLD" - WHICH IS HELPFUL FOR FUTURE RESTORE succesfully Installed pc support agent aND LAUNCHED. Snoor promotion link is copied into the desktop. norton scan compleated and no infections found norton scan compleated -uninist.exe is found which is medium risk it is ignored and continued NET Reboot scan scheduled performed service wrap up tasks Uninstalled STK

Host file: ----------c:\windows\system32\drivers\etc

replace

-------------- check these---------1.Automatic Updates(In XP only) 2.Print spooler 3.windows Firewall 4.BITS 5.Security center review the log file and continue the service

Diagnosis -------------------------------The following diagnostic steps were performed: -We scanned all critical system files and running processes on your PC with our specialized tools -We also manually reviewed all system error reporting, startup programs and proc esses, and installed software. -We tested and searched your entire system including drivers, system files, oper ating system files,and values for any sign of malware infection or trojans. -Verified Event viewer not found System Critical errors. -During these scans and manual audit of your PC. Removed all infections using advanced malware removal tools. diagonise : no infection: ________________________ The following diagnostic steps were performed: A comprehensive analysis of the hardware, operating system, files and programs installed on your computer has been performed. The findings were: There were no major malware infections found to be running on your system. All files and services have been verified as genuinand clean of viruses. Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 diagonise:infection: ____________________ Malware and virus scans as well as visual inspections of the system files, proce sses were conducted. Our findings were: We have found the PC to be infected. repair:infection : __________________ Removed all infected files. Verified that all malware was removed from this PC. Cleared all temporary files and folders. Deleted old restore points and prefetch files to prevent reinfection. Performed Tune-up for optimal running conditions. We recommend researching any unknown programs prior to installing them. >> Service completed successfully. Your computer should perform much better now.

IE is working fine. repair no infection: ____________________ Cleared all temporary files and folders. Deleted old restore points and prefetch files to prevent reinfection. Performed Tune-up for optimal running conditions. We recommend researching any unknown programs prior to installing them. Service completed successfully. Your computer should perform much better now. IE is working fine. Diagnose: --------System was fully scanned for infections,critical errors and suspicious files. All running processes were reviewed in detail and found the system to have follo wing infections: (Trojan.Downloader) (Adware.MyWebSearch) Repair: ------All infections were Sucessfully Removed. -IE is working Fine Now. -System was optimized for best performance. -Disabled startup items which are not essential at the windows startup and PC wo rks fine now. -Deleted the old restore point and created a new restore point in the name of "gold clean restore" for restore purpose in future. It is recommend that your anti-virus be updated daily and a system scan performe d at least every other day to help maintain your computer's system files integri ty.

command for smart mon tools : ___________________________ smartctl -i -H sda smartmon log: ____________ smartctl -a /dev/hda >c:\stk_downloads\smartmonlog.txt cd program files (x86)\smartools\bin cd C:\program Files\Smartmontools\bin cd C:\Program Files (x86)\smartmontools\bin

smartctl -i -H sda smartctl -a /dev/hda >c:\stk_downloads\smartmonlog.txt smartctl --smart=on /dev/hdd Attach the log SMART MON TOOLS -------------------- before put cd c:\programfiles\smartmontools\bin smartctl -i -H sda smartctl -a /dev/hda >c:\stk_downloads\smartmonlog.txt ZONES LINK -------------------HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zo nes

CHECK DISK ----------chkdsk/r and reboot buy doing AR log is viewed in EV application winlog source with innformation

WMI fix: _______ net pause winmgmt && move %windir%\system32\wbem\Repository %windir%\system32\wb em\Repository.old && net stop winmgmt /y && net start winmgmt && net start wscsv c Remove task using run c:\stk_downloads\smartmonlog.txt website address:http://officedepot.support.com/stk/download FOr TDSS KIller Download: Support.com/media/tdsskiller.zip Repair (No infection) -----------------------------The system was verified to be clean of malwares. The system was optimized for t he best performance. -Deleted the old restore point and created a new restore point in the name of "P ost service restore point" for restore purpose in future. We also recommend the following: -While browsing the internet, avoid clicking on sites that offer "Free Virus sca n" or "Free Registry Optimization". Typically, these types of ads/software at th

e very least are not effective and at worst may prove to be a virus in itself (rogue An ti virus). Also, many games, screen savers and tool bars are free because they i nstall additional software on your PC that can lead to infections. -Avoid all file-sharing applications like LimeWire, BearShare and ARES as they c an also open the computer to many threats. - We would strongly recommend against installing multiple AntiVirus software on the same computer. They will create conflicts and in some occasions system corru ption. Repair(Infection) ----------------------The following diagnostic steps were performed: -We scanned all critical system files and running processes on your PC with our specialized tools -We also manually reviewed all system error reporting, startup programs and proc esses, and installed software. -We tested and searched your entire system including drivers, system files, oper ating system files, and the registry keys and values for any sign of malware inf ection or trojans. -Verified Event viewer not found System Critical errors. -During these scans and manual audit of your PC, we found the following: We also recommend the following: -While browsing the internet, avoid clicking on sites that offer "Free Virus sca n" or "Free Registry Optimization". Typically, these types of ads/software at th e very least are not effective and at worst may prove to be a virus in itself (rogue An ti virus). Also, many games, screen savers and tool bars are free because they i nstall additional software on your PC that can lead to infections. -Avoid all file-sharing applications like LimeWire, BearShare and ARES as they c an also open the computer to many threats. - We would strongly recommend against installing multiple AntiVirus software on the same computer. They will create conflicts and in some occasions system corru ption. McAfee registration failed: --------------------------------We were unable to register your copy of McAfee because the email address or user name supplied was in error. It is important to register McAfee in order to continue to receive virus definit ion updates past the initial 30 days. Please check your records for any previous accounts you may have with McAfee and take a moment to register by right-clicking on the McAfee icon in your system t ray in the lower-rightcorner of your screen and selecting Product Setup from the pop-up menu. If you have forgotten your McAfee password, go to https://home.mcafee.com/Secure /Protected Mcafee registration succesfull: --------------------------------------Your anti-virus software was registered with McAfee to ensure that you remain pr otected with the latest virus definitions and software updates. Your McAfee acco unt is the email address you provided for this service, and the password was set to "admin001" - we recommend that you log in to your McAfee account at https:// home.mcafee.com/Secure/Protected/Login.aspx and change this password by clicking the My Profile link and then clicking the Update button on the account informat

ion window.Receive an additional 12 months from McAfee by registering the softwa re. A credit card is required. Un installers: ---------------------------------------------https://kb.support.com/ToolLinks > Recommendations: - Regularly install updates for all your software antivirus and antispyware progr ams, browsers (like Windows Internet Explorer), operating systems (like Windows), and word processing and ot her programs. - Be cautions of all web browsing and internet downloads, many unfamilier websi tes may infect your PC without your knowledge. - Avoid clicking "Agree", "OK", or "I accept" in banner ads, in unexpected popup windows or warnings, on websites that may not seem legitimate, or in offers to remove spyware or viruses . Following steps were performed: - Removed all infections by using advance malware removal tools. Now this PC is free of malware infections. - Tweaked unnecessary startup programs for the clean boot. - Disabled unnecessary browser extensions for the best browsing performance. - Optimized system settings for improved system performance. - Cleared IE, Firefox history files and Configured them to factory settings for improved browsing performance. - Cleared prefetch files and temporary files to cleanup disk space. - Deleted all previous restore points and created a clean restore point named a s "GOLD" STK white: ---------HKCU\software\microsoft\windows\currentversion\internet setting\zones extras: ------for rootkit: >>Don't forget to look for the following directory c:\windows\assemblies\tmp\U >>"c:\windows\assemblies\tmp\@"