Usage of Internet & E-Commerce by Cyprus Enterprises 2011

STATISTICAL SERVICE OF CYPRUS
INFORMATION AND COMMUNICATION TECHNOLOGIES (ICT) USAGE AND E-COMMERCE SURVEY IN ENTERPRISES 2011
SUMMARY RESULTS
Nicosia, November 2011
CONTENTS
INFORMATION AND COMMUNICATION TECHNOLOGIES (ICT) USAGE AND E-COMMERCE SURVEY IN ENTERPRISES 2011 Page Preface .............................................................................................................................. . Survey Methodology ................................................................................................... . Main Findings Use of Computers and Computer Networks .............................................................. Access and Use of the Internet ................................................................................... Automated Data Exchange ......................................................................................... Automatic share of information within the enterprise....................... e-Commerce............................................... ICT and Environmental Impact.................................................................................. Annex: Description of nace codes included in the survey Nace Rev.2 ......................... 4 5 8 9 10 12 13 2 3
ICT11_ENT CY-Summary Results
PREFACE This report presents the results of the survey on ICT Usage and e-Commerce in Enterprises 2011. The aim of the annual survey is to collect data on ICT usage, on Internet usage and on electronic commerce in enterprises. These data are necessary for the implementation of policy programs of both the Government and the Private Sector. The survey, which is cofounded by the European Community, conforms to the regulation (EC) No. 808/2004 of the European Parliament and of the Council of 21 April 2004 concerning Community statistics on the information society. The objective of this Regulation is to establish a common framework for the systematic production of Community statistics on the information society. The report was prepared by Ms. Ch. Charalambous, under the supervision of Mr. C. Diamantides, Senior Statistics Officer, Head of the Statistical Dissemination and ICT Surveys Section.
G. Chr. Georgiou Director Statistical Service November 2011
. SURVEY METHODOLOGY The survey covers enterprises with 10 or more employees in the following statistical codes of economic activities NACE Rev.2 (Detailed description in annex): C Manufacturing D Electricity, Gas, Steam and Air Conditioning Supply E Water Supply; Sewerage, Waste Management and Remediation Activities F Construction Wholesale and Retail Trade. Repair of motor vehicles, motorcycles G and personal and household goods Transport and Storage I Accommodation and Food Service Activities J Information and Communication L Real Estate Activities M Professional, Scientific and Technical Activities N Administrative and Support Service Activities S Other Service Activities
The sampling method used was stratified random sampling. Two variables were used for stratification, NACE group and size of the enterprise. There were 14 NACE groups and 3 size groups. The 14 NACE groups (of economic activities) were the following: 10-18, 19-23, 24-25, 26-33, 35-39, 41- 43, 45-47, 49-53, 55, 58- 63, 68, 69- 74, 77-82 and 95. The 3 size groups were: Small enterprises (10-49 employees), Medium enterprises (50-249 employees) and Large enterprises (250+ employees).
B. MAIN FINDINGS Use of Computers and Computer Networks In January 2011, computers were used in almost all enterprises in Cyprus with 50 or more employees (i.e. medium and large enterprises). The percentage of small enterprises (10 49 employees) using computers increased to 91,8% compared to 90,8% in 2010.
Use of Computers
100
99.7 100
99.6 100
100 100
100 100
100 100
99.7 100
100
99.8 100
99.2
98
96
%
94.6
94
92.4 92.8
93.6
93.5
93.3 95.5
94.5
92
93.5
93.9
94.5
94.4
90.8 92.2
91.8
93.1
90
2004 2005 2006 2007 2008 2009 2010 2011
Small
Medium
Large
Total
Access and Use of the Internet Unlike computer usage, that remain stable over the last years, Internet usage in enterprises was steadily increasing. 97,2% of enterprises (employing 10 or more persons) had access to the Internet in 2011. The same percentage was 82,3% in 2004. The Internet was used in all large and almost all medium enterprises. Internet usage in small enterprises kept increasing to go over 90% (79,4% in 2004, 82,1% in 2005, 83,7% in 2006, 85,9% in 2007, 87,0% in 2008, 90,7% in 2009, 94,7% in 2010 and 96,9% in 2011).
Interent Usage
100 100 100 99.7 100 99.2 100 99.8 99.7 100 99.1100 94.7 90.7 100 98.7 96.9
100 95 90 % 85
98.4
98.6
83.7 82.1 79.4 82.3 84.6 86.1
85.9
87.0 97.2
80
75
87.9
89.0
92.2
95.5
70
2004 2005 2006
Small
2007
Medium
2008
Large
2009
Total
2010
2011
In the last five years there was a significant increase in broadband connections to the Internet. The modem used to be the most popular type of access to the Internet by enterprises in 2004. Over the years the use of a modem to connect to the Internet was decreasing, giving rise to broadband connections, and thus making DSL the most popular type of Internet access from 2006 onwards. In 2011, 94,6% of the enterprises with access to the Internet had a DSL connection. A significant increase was observed in mobile connection in 2011(38,6%) compared to the previous years.
Type of Internet Connection
% on enterprises using the Internet
100 80 60 40 20
7.6 7.3 4.7 44.2 38.1 10.9 8.0 75.5 68.8 59.6 51.0 38.6 34.6 18.1 14.0 12.3 11.4 10.4 9.0 9.5 13.1 7.7 5.9 13.9 74.5 85.1 90.0 92.6 94.6
4.0
8.5
2004
2005
2006
2007
2008
2009
DSL
2010
2011
5.6
Modem or ISDN
Other broadband
Mobile connection
Enterprises use the Internet more and more to interact with public authorities. They can obtain information, forms, or return filled in forms via the Internet. 89,3% of the enterprises (employing 10 or more persons) that had access to the Internet in 2011, used the Internet to interact with public authorities during the previous year. Most of these enterprises used the Internet for obtaining information from public authorities websites (87,0%).
e_Government 100
89.3
83.7
87.0 82.3
80
61.1
72.1 68.9 60.3 59.9 49.2
78.0 76.3 67.0 82.4 70.0
60
46.7 42.9
51.4 45.9 50.9 39.0
40 20
42.2 29.5 13.3
44.7 20.2
27.4 16.0 10.7 9.6 16.1 19.1
0
2004 2005 2006 2007 2008 2009 2010 2011
Interacting with public authorities Obtaining forms
Obtaining information Returning filled in forms
More than half of the enterprises that used computers connected to the Internet, in 2011, also had a website (61, 6%). Almost all large enterprises (95,0%) had a website.
Website 100
93.2
95.7
94.2
92.9
95.2
93.8
95.7 85.5
95.0
90 80
71.5 72.9 73.3 76.6 77.1 79.4 77.7
70 60
49.9 56.3 58.7 61.6
50 40
54.3
46.4
47.7 51.6 44.5 50.0

53.0
48.4 53.8
50.3 55.9
53.8
2004
2005
2006
Small
2007
Medium
2008
Large
2009
Total
2010
2011
Among the facilities provided by enterprises through their website, the most predominant was the access to product catalogues and price lists (provided by 92,2% of enterprises having a website). 15,5% of the enterprises that had a website, provided the possibility of online ordering or reservation to their customers, while only 11,4% the possibility of personalized content for repeated visitors. 19,5% of the enterprises that had a website, had a privacy policy statement, a privacy seal or certification. This percentage is much higher for large enterprises (50,8% of the enterprises that had a website). Advertisement of open job positions on a website was a common facility among enterprises that had a website with a significant percentage in large enterprises (70,9%).
Website Facilities
100
92.2 92.5
91.1
94.0
% on enterprises having a website
80
70.9
60
50.8
42.1
40
27.8 31.5 24.3 22.2 21.6 17.2 11.4 2.0
28.1
20
19.5 15.5 2.6
12.3
1.1
10.3 2.1
12.3
13.4
8.6
3.0 3.4
0 Total Small
Online ordering or reservation
Privacy policy statement, a privacy seal or certification
Medium
Large
Access to product catalogues and price lists

Possibility to customise or design products
Other tracking available online

Personalised content for repeated visitors
Advertisement of open job positions
Automated Data Exchange

ICT11_ENT CY-Summary Results 7
Automated Data Exchange (ADE) between an enterprise and other ICT systems outside the enterprise is the exchange of messages via the internet or other computer networks in an agreed format which allows its automatic processing without the individual message being manually typed. In January 2011, the percentage of enterprises using such a data exchange increased to 21,3% compared to 2010 when the same percentage was 15,1%.
Automated Data Exchange
% on enterprises using computers
30
21.3
20
14.0 11.8
15.1
10 0 2008 2009 2010 2011
More than half of the large enterprise that using computers were exchanged messages suitable for automatic processing to/from systems outside the enterprise.
Use of Automated Data Exchange
60
54.4
50 40 30
21.3 35.1
20
10 0
17.8
Total
Small
Medium
Large
Most of the enterprises using ADE were exchanging information on products via ADE (73,5%).
Purposes for using ADE
Sending or receiving data to/from public authorities Sending or receiving transport documents
Sending or receiving product information
35.1
50.7
73.5
Sending payment instructions to financial institutions

20 30 40 50 60
60.2
70
80
% on enterprises using ADE
Automatic share of information within the enterprise
Sharing information electronically and automatically between different functions of the enterprise means any of the following: using one single software application to support different functions of the enterprise, data linking between the software applications that support the different functions of the enterprise, using a common database or data warehouse accessed by the software applications that support different functions of the enterprise; within this enterprise, sending or receiving electronically information that can processed automatically.
Share electronically information on sales
100
87.8
80
67.0
78.5 68.7 62.2
With the management of inventory

With the accounting
48.5 34.7
60
44.1
54.9 48.0 39.6 29.8 24.6 29.1 20.1 15.4
40
With the production or services management With the distribution management
20
Small
Medium
Large
Total
In January 2011, automatic share of information within enterprise was most common in large enterprises that receive a sales order or sent a purchase order. Approximately half of the enterprises that were using computer, when they receive a sales order (48,5%) or sent a purchase order (46,6%) , the relevant information about it shares electronically and automatically with the software used for the accounting.
Share electronically information on purchases

100
82.2
80
61.1
73.7
60
43.0
50.2 46.6 31.1 26.5
With the management of inventory
40
With the accounting
20
Small
Medium
Large
Total
e-Commerce
ICT11_ENT CY-Summary Results 9
E-Commerce was not very popular among enterprises in Cyprus. Only 8,1% of enterprises using computers had received orders via computer networks (excluding manually typed e-mails), during 2010. Enterprises receiving online orders in Cyprus seemed to be mostly the ones that belong in NACE Rev.2 group G, H, I, J, L, M, N, S with percentage 11,5% which was much higher than in other economic activity (C, D, E, F: 2,2%). It is worth mentioning that large enterprises received more orders via computer networks.
e-Commerce Sales via the Internet
40
23.1
20
8.1
16.5 11.5 6.1 2.2
* Description of NACE codes provided in Annex1
In relation to the total sales (in monetary terms, excluding VAT) sales via Websites represented only a small percentage in many of the enterprises. Only in 9,4% of the enterprises that received electronic orders, the value of the turnover resulted from those orders represented more than 50% of their total turnover and in 38,3% of the enterprises that received electronics orders, the value of the turnover resulted from those orders represented less than 5% of their total turnover.
Orders received via Websites as a percentage to total turnover
9.4%
7.4%
< 1%
14.8% 23.5%
1% and < 2% 2% and < 5%
5% and < 10%

10% and < 25%
25% and < 50%

7.4%
50%
24.0%
13.5%
10
On the other hand, 26,1% of the enterprises that received electronic orders via EDI-typed messages, the value of the turnover resulted from those orders represented more than 50% of their total turnover.
Orders received via EDI-typed messages as a percentage to total turnover

4.5% 0.0% 8.8% 5.6%
26.1%
< 1%
1% and < 2% 2% and < 5%
5% and < 10%

10% and < 25%
25% and < 50%

16.7%
50%
38.2%
Only 28,4% of enterprises with 10 or more employees using computers made orders of products or services via computer networks during 2010. In large enterprises the percentage of ordering via computer networks was 50,6%.
e-Commerce Purchases via the Internet

60
50.6 41.7
40
28.4 25.3 26.9 29.3
20
11
As with sales via computer networks, purchases via computer networks (in monetary terms, excluding VAT) represented only a small percentage in most of the enterprises. In the majority of enterprises that made electronic orders (77,7%) these orders represented less than 5% of the total value of orders of the enterprise. However, there were 7,1% of enterprises for which their online orders value was more than 25% of their total value of orders.
Orders placed via the Internet as a percentage to total purchases
1.1% 5.0% 1.4% 6.3% 8.6%
56.3%
21.4%
< 1% 1% and < 5% 5% and < 10% 10% and < 25% 25% and < 50% 50% and < 75% 75%
ICT and Environmental Impact During 2011, more than half of the enterprises with 10 or more employees have in place policies related to saving energy, e.g. policies design to reduce the amount of paper used in printing or copying (55,9%), policies design to reduce the energy consumption of ICT equipment (56,7%) and policies for using telephone, web or video conferencing instead of physical travel (50,0%).
ICT and Environmental Impact 100
78.9
70.1 68.5 63.0
55.9 56.7 50.0
56.7
61.3 63.0 58.5
62.4 62.4 60.8
52.8 54.1 46.9
43.6 50.1
47.7 46.4 42.4
60
50.6 51.5
56.4 55.8
70.5 67.8 64.9
80
65.1
Policies designed to reduce the amount of paper used in printing or copying
73.0
40
Policies designed to reduce the energy consumption of ICT equipment
20
38.1
39.2
Policies for using telephone, web or video conferencing instead of physical travel
12
Annex Description of nace codes included in the survey NACE Rev.2
C C10 C11 C12 C13 C14 C15 C16
C17 C18 C19 C20 C21 C22 C23 C24 C25 C26 C27 C28 C29 C30 C31 C32 C33
MANUFACTURING MANUFACTURE OF FOOD PRODUCTS MANUFACTURE OF BEVERAGES MANUFACTURE OF TOBACCO PRODUCTS MANUFACTURE OF TEXTILES MANUFACTURE OF WEARING APPAREL MANUFACTURE OF LEATHER AND RELATED PRODUCTS MANUFACTURE OF WOOD AND OF PRODUCTS OF WOOD AND CORK, EXCEPT FURNITURE; MANUFACTURE OF ARTICLES OF STRAW AND PLAITING MATERIALS MANUFACTURE OF PAPER AND PAPER PRODUCTS PRINTING AND REPRODUCTION OF RECORDED MEDIA MANUFACTURE OF COKE AND REFINED PETROLEUM PRODUCTS MANUFACTURE OF CHEMICALS AND CHEMICAL PRODUCTS MANUFACTURE OF BASIC PHARMACEUTICAL PRODUCTS AND PHARMACEUTICAL PREPARATIONS MANUFACTURE OF RUBBER AND PLASTIC PRODUCTS MANUFACTURE OF OTHER NON- METALLIC MINERAL PRODUCTS MANUFACTURE OF BASIC METALS MANUFACTURE OF FABRICATED METAL PRODUCTS, EXCEPT MACHINERY AND EQUIPMENT MANUFACTURE OF COMPUTER, ELECTRONIC AND OPTICAL PRODUCTS MANUFACTURE OF ELECTRICAL EQUIPMENT MANUFACTURE OF MACHINERY AND EQUIPMENT N.E.C. MANUFACTURE OF MOTOR VEHICLES, TRAILERS AND SEMI-TRAILERS MANUFACTURE OF OTHER TRANSPORT EQUIPMENT MANUFACTURE OF FURNITURE OTHER MANUFACTURING REPAIR AND INSTALLATION OF MACHINERY AND EQUIPMENT
ELECTRICITY, GAS, STEAM AND AIR CONDITIONING SUPPLY
E E36 E37 E38 E39
WATER SUPPLY; SEWERAGE, WASTE MANAGEMENT AND REMEDATION ACTIVITIES WATER COLLECTION, TREATMENT AND SUPPLY SEWERAGE WASTE COLLECTION, TREATMENT AND DISPOSAL ACTIVITIES; MATERIALS RECOVERY REMEDATION ACTIVITIES AND OTHER WASTE MANAGEMENT SERVICES
F F41 F42 F43
CONSTRUCTION CONSTRUCTION OF BUILDINGS CIVIL ENGINEERING SPECIALIZED CONSTRUCTION ACTIVITIES
13
G G45 G46 G47
WHOLSALE AND RETAIL TRADE; REPAIR OF MOTOR VEHICLES AND MOTORCYCLES WHOLESALE AND RETAIL TRADE AND REPAIR OF MOTOR VEHICLES AND MOTORCYCLES WHOLESALE TRADE, EXCEPT OF MOTOR VEHICLES AND MOTORCYCLES RETAIL TRADE, EXCEPT OF MOTOR VEHICLES AND MOTORCYCLES
H H49 H50 H51 H52 H53
TRANSPORT, STORAGE AND COMMUNICATION LAND TRANSPORT AND TRANSPORT VIA PIPELINES WATER TRANSPORT AIR TRANSPORT WAREHOUSING AND SUPPORT ACTIVITIES FOR TRANSPORTATION POSTAL AND COURIER ACTIVITIES
I I55 I56
ACCOMODATION AND FOOD SERVICE ACTIVITIES ACCOMODATION FOOD AND BEVERAGE SERVICE ACTIVITIES
J J58 J59 J60 J61 J62 J63
INFORMATION AND COMMUNICATION PUBLISHING ACTIVITIES MOTION PICTURE, VIDEO AND TELEVISION PROGRAMME PRODUCTION, SOUND RECORDING AND MUSIC PUBLISHING PROGRAMMING AND BROADCASTING ACTIVITIES TELECOMMUNICATIONS COMPUTER PROGRAMMING, CONSULTANCY AND RELATED ACTIVITIES INFORMATION SERVICE ACTIVITIES
REAL ESTATE ACTIVITIES
M M69 M70 M71 M72 M73 M74
PROFESSIONAL, SCIENTIFIC AND TECHNICAL ACTIVITIES LEGAL AND ACCOUNTING ACTIVITIES ACTIVITIES OF HEAD OFFICES; MANAGEMENT CONSULTANCY ACTIVITIES ARCHITECTURAL AND ENGINEERING ACTIVITIES; TECHNICAL TESTING AND ANALYSIS SCIENTIFIC RESEARCH AND DEVELOPMENT ADVERTISING AND MARKET RESEARCH OTHER PROFESSIONAL, SCIENTIFIC AND TECHNICAL ACTIVITIES
N N77 N78 N79 N80 N81 N82
ADMINISTRATIVE ABD SUPPORT SERVICE ACTIVITIES RENTAL AND LEASING ACTIVITIES EMPLOYMENT ACTIVITIES TRAVEL AGENCY, TOUR OPERATOR RESERVATION SERVICE AND RELATED ACTIVITIES SECURITY AND INVESTIGATION ACTIVITIES SERVICES TO BUILDINGS AND LANDSCAPE ACTIVITIES OFFICE ADMINISTRATIVE, OFFICE SUPPORT AND OTHER BUSINESS SUPPORT ACTIVITIES 14
S S951
OTHER SERVICE ACTIVITIES REPAIR OF COMPUTERS AND PERSONAL AND HOUSEHOLD GOODS
15

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STATISTICAL SERVICE OF CYPRUS

Nicosia, November 2011

ICT11_ENT CY-Summary Results

G. Chr. Georgiou Director Statistical Service November 2011

ICT11_ENT CY-Summary Results

ICT11_ENT CY-Summary Results

ICT11_ENT CY-Summary Results

83.7 82.1 79.4 82.3 84.6 86.1

% on enterprises using the Internet

ICT11_ENT CY-Summary Results

% on enterprises using the Internet

72.1 68.9 60.3 59.9 49.2

78.0 76.3 67.0 82.4 70.0

51.4 45.9 50.9 39.0

42.2 29.5 13.3

27.4 16.0 10.7 9.6 16.1 19.1

Interacting with public authorities Obtaining forms

Obtaining information Returning filled in forms

% on enterprises using the Internet

47.7 51.6 44.5 50.0

ICT11_ENT CY-Summary Results

% on enterprises having a website

19.5 15.5 2.6

Access to product catalogues and price lists

Other tracking available online

Advertisement of open job positions

Automated Data Exchange

% on enterprises using computers

10 0 2008 2009 2010 2011

Sending payment instructions to financial institutions

% on enterprises using ADE

Automatic share of information within the enterprise

ICT11_ENT CY-Summary Results

% on enterprises using computers

78.5 68.7 62.2

With the management of inventory

54.9 48.0 39.6 29.8 24.6 29.1 20.1 15.4

With the production or services management With the distribution management

Share electronically information on purchases

% on enterprises using computers

50.2 46.6 31.1 26.5

With the management of inventory

With the accounting

% on enterprises using computers

16.5 11.5 6.1 2.2

* Description of NACE codes provided in Annex1

1% and < 2% 2% and < 5%

5% and < 10%

25% and < 50%

ICT11_ENT CY-Summary Results

Orders received via EDI-typed messages as a percentage to total turnover

5% and < 10%

25% and < 50%

e-Commerce Purchases via the Internet

* Description of NACE codes provided in Annex1

ICT11_ENT CY-Summary Results

% on enterprises using computers

70.1 68.5 63.0

55.9 56.7 50.0

61.3 63.0 58.5

62.4 62.4 60.8

52.8 54.1 46.9

47.7 46.4 42.4