Professional Documents
Culture Documents
No
No
Yes
Yes
Yes
Database
Database Updated
Page 1
1350 22 5
877 12 20
# of Calls
1350
Ave Call Time (min) Resolved 35% Resoved at this Step 35.00%
Ave Call Time (min) Resolved 66% Resoved at this Step 42.88%
298 22 21
160 35 39 Ave Wait (min) Average Time On Call (min) 67 41 1350 99.29%
Ave Call Time (min) Resolved 46% Resoved at this Step 10.15%
Monthly Totals
95%
Page 2