Label Ticket DATA

TICKETID Department TICKET SUB_CATEGORY PRIORITY_OF_THE_TICKET SUBJECT DESCRIPTION Notes

Values / Range

Identified by a code CRITICAL, HIGH, MEDIUM, LOW Limited Text (by drop down) Free Text Free Text New, Submitted, Rejected, Closed, Reopened, On hold, In process, Confirm

Ticket Status Ticket Owner Ticket Validated By Ticket Assigned By Ticket Assigned To

Employee Data
Emp Number Emp ID First name Middle Name / Initial Last name Alias Date of Birth Desk Phone Number including Extn Mobile Number Branch (identified by Code) Department Designation Emailid Password Reporting Manager Date of Joining Employee Status Employee Type

Corporate Data Department Data

Admin Hr IT Networking management Inventory

Branches

Location / Branch Data User Data

User Type User ID Password

Designations Data

Accounts Manager Acc Employee Administrator Admin Employee Area Manager Branch Employee Liasion Manager Store Incharge HR Manager HR Executive Audit Manager Distribution Manager Inventory Employee Lens Manager Inventory Manager Procurement Manager Purchase Manager Team Manager CEO MD Network Manager Network Engineer Senior Software Developer Software Developer

Topics
Admin Community Affairs Dispute Resolution Employee Safety Maintenanace Others Parking Personal Property Personnel Records Security Smoking Solicitation Suggestion Program

HR

Annual Leave Athletic&Recreational Functions Attendance/Punctuality Automobile Usage Behaviour Of Employees Business Entertaining Clubs/Civic Organization Corn Off Communication Systems Company Products/Servers Concerns Of Salary Confidentiality Conflicts Of Interest Customer Relations Disciplinary Procedure Disclosure Of Benefits Drugs,Narcoties,Alcohol Educational Assistance Employee Classifications Employee Counseling Employee Supervision Employer-Employee Relation Employeement Agreement Environment/Harassment Equal Employment Half-day Leave Hiring Holidays Hours Of Work Introductory Period Layoff and Recall Leaves Of Absence Lunch Facilities Meal Breaks Meal Reimbursement Medical Procedures Oppurtunity Orientation and Training Others Outside Employement Pay Procedures Performance Appraisals Personal Appearance Personal Finances Productive Work Promotion Recognition Relocation Rest Breaks

Retirement Serious Diseases Short-term Absences Sick Leave Termination Of Employement Trade/Professional Assn Transfer Travel Vacations

IT

Problem Regarding POS Application Problem Regarding TMS Problem Regarding Inventory Application Keyboard LAN Cable LAN Port Laptop Miscellaneous Mobile Monitor Mother Board Mouse MS-Office MS-Outlook Email Service Networking Services Others Pendrive Phone Powe Cable Power Extension Box Printer Processor RAM Router SMPS Switch UPS

NETWORKING

DESIGNATION

Remarks Generation of Ticket ID is automatic. It can be based on a seed given by the customer Call it 'Team'

Origin of Data

It is linked to a user and a ticket id

Whoever raises the ticket, that role will be the owner of the ticket

Used in the business Generated by the system in the database

Sl No

Issue Description

Module

Information to Reported Reproduce / Test Raised By Date Data Priority

Current Status of the issue

Assigned Assigned By To

Solution Solution Finish Start Date Date

Comments

FILE NAME CORE/ADMIN.ASPX.CS

TYPE OF THE CONSTANT STR_CONSTANT ERR_MSG DROPDOWNLIST_VALUE DROPDOWNLIST_VALUE DROPDOWNLIST_ITEM STR_CONSTANT STR_CONSTANT STR_CONSTANT STR_CONSTANT QUERYSTRING QUERYSTRING QUERYSTRING QUERYSTRING QUERYSTRING PATH

CORE/DASHBOARD.ASPX.CS QUERYSTRING_VALUE PATH PATH CORE/GETEMPLOYEEDETAILS.ASPX.CS STRNG_VARIABLE_VALUE PATH CORE/LISTTICKET.ASPX.CS QUERYSTRING_VALUE QUERYSTRING_VALUE QUERYSTRING_VALUE QUERYSTRING_VALUE CORE/MANAGETICKET.ASPX.CS STR_CONSTANT QUERYSTRING_VALUE STR_CONSTANT STR_CONSTANT STR_CONSTANT STR_CONSTANT STR_CONSTANT STR_CONSTANT STR_CONSTANT STR_CONSTANT MSG MSG MSG MSG STR_CONSTANT PATH ERR_MSG CORE/NETWORKTICKETS.ASPX.CS QUERYSTRING QUERYSTRING

QUERYSTRING QUERYSTRING CORE/REGISTEREMPLOYEE.ASPX.CS DROPDOWNLIST_VALUE DROPDOWNLIST_VALUE ERR_MSG DROPDOWNLIST_ITEM CORE/TICKET.ASPX.CS DROPDOWNLIST_VALUE DROPDOWNLIST_VALUE STR_CONSTANT STR_CONSTANT STR_CONSTANT SUCCESS_MSG ERR_MSG COMMON/CHANGEPASSWORD.ASPX.CS ERR_MSG SUCCESS_MSG ERR_MSG COMMON/LOGIN.ASPX.CS QUERYSTRING_VALUE STR_CONSTANT ERR_MSG QUERYSTRING_VALUE PATH COMMON/UPLOADEMPDETAILS.ASPX.CS PATH SUCCESS_MSG ERR_MSG

VALUE cphMain You do not have permissions to view this page Name ID -- Nothing Found -Admin Tickets HR Tickets Network Tickets IT Tickets NetworkRequests.aspx?Category=1&Category1=1&Category2=1&Category3=1 NetworkRequests.aspx?Category=2&Category1=2&Category2=2&Category3=2 NetworkRequests.aspx?Category=4&Category1=4&Category2=4&Category3=4 NetworkRequests.aspx?Category=3&Category1=3&Category2=3&Category3=3 NetworkRequests.aspx?Category=1&Category1=2&Category2=3&Category3=4 ~/common/ChangePassword.aspx privi ~/Common/ChangePassword.aspx ~/Core/Ticket.aspx _UploadEmployee GetEmployeedetails.aspx status _all_ assignedtome 1 _ticket ticketid Assign Approve Add Comment Change Status Assigned To: Status Changed To: Ticket #: Assigned Dear Assigned to you. Please click following link to view details. Unassigned Unassigned. Please click following link to view details. Add Comment ManageTicket.aspx?ticketid= Please add comments. Category Category1

Category2 Category3 Name ID Employee and Reporting manager should of same department -- Nothing Found -Name ID Ticket Was Created. Dear {0}, <br><br>Your Ticket Was submited successfully,<br><br>Your Ticket ID is:{1} Dear {0}, <br><br>Mr/Mrs {1} Was Raise the Ticket successfully,<br><br>The Ticket ID is:{2}<br><br>Please <a href='123'>ACCEPT Ticket Submitted Ticket Submitted, e-mail Sending Failed New Password and Confirm Password should be same Successfully updated Password not updated, please try again mode logout User credentials are not valid ReturnUrl ForgotPassword.aspx ~/UploadedFiles Data Uploaded Successfuly Please select a file to upload data

br>Please <a href='123'>ACCEPT </a>or <a href='123'> REJECT </a>the Ticket.

FILE NAME CORE/GETEMPLOYEEDETAILS.ASPX.CS

TYPE OF THE CONSTANT COLUMN NAME COLUMN NAME COLUMN NAME COLUMN NAME COLUMN NAME COLUMN NAME COLUMN NAME COLUMN NAME COLUMN NAME COLUMN NAME COLUMN NAME COLUMN NAME

COMMON_DAL.CS STR_CONSTANT PARAMETER TICKETDA.CS Name of a SP PARAMETER PARAMETER PARAMETER PARAMETER PARAMETER PARAMETER Name of a SP PARAMETER PARAMETER QUERY STR_CONSTANT STR_CONSTANT PARAMETER DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE

DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE Name of a SP PARAMETER PARAMETER PARAMETER PARAMETER PARAMETER Name of a SP PARAMETER PARAMETER PARAMETER PARAMETER DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE EmployeeDA.CS Name of a SP Name of the parameter This is used for Insert the details in database where Parameter Value table name is Employee Name of the parameter Parameter Value Name of the parameter Parameter Value Name of the parameter Parameter Value Name of the parameter Parameter Value Name of the parameter Parameter Value Name of the parameter Parameter Value Name of the parameter Parameter Value Name of the parameter Parameter Value Name of the parameter Parameter Value Name of the parameter Parameter Value Name of the parameter Parameter Value Name of the parameter Parameter Value

This is used for changepassword

Query Name of the parameter Parameter Value Name of the parameter Parameter Value

EmployeeDA.CS Query Column Name Column Name Column Name application Exception String variable String variable

This is used for forgot password

EmployeeDA.CS Query

Column Name Column Name Column Name Column Name Class Properties Class Properties Class Properties Column Name Column Name Column Name EmployeeDA.CS

This is used for desgination

Query class property class property Column Name Column Name

EmployeeDA.CS string parameter DataAcess Name of a SP Parameter Value

Name of the parameter Parameter Value class property Column Name class property Column Name class property Column Name EmpNumber class property Column Name Column Name Column Name Column Name Column Name Column Name Column Name Column Name Column Name Column Name Column Name Column Name Column Name Column Name Column Name Column Name EmployeeDA.CS List Employee EmployeeDA.CS Query Query

Column Name Column Name Column Name Column Name Column Name Column Name EmployeeDA.CS Get direct employees Query

Column Name Column Name Column Name

EmployeeDA.CS GetEmployees

Query

EmployeeDA.CS

Column Name Column Name Column Name Column Name Column Name Column Name Column Name Column Name Column Name Name of a SP Name of the parameter Name of the parameter Name of the parameter Name of the parameter Name of the parameter Name of the parameter Name of the parameter Name of the parameter Name of the parameter Name of the parameter Name of the parameter Name of the parameter query Column Name Column Name Column Name Column Name Column Name Column Name Column Name Column Name Column Name Column Name Column Name Column Name Column Name Query

EmployeeDA.CS UploadEmployee after editing

EmployeeDA.CS DeleteEmployee EmployeeDA.CS updateEmployee

Name of a SP Name of the parameter Name of the parameter

Name of the parameter Name of the parameter Name of the parameter Name of the parameter Name of the parameter Name of the parameter Name of the parameter Name of the parameter Name of the parameter Name of the parameter Name of the parameter STR_CONSTANT COLUMN STR_CONSTANT STR_CONSTANT STR_CONSTANT STR_CONSTANT STR_CONSTANT STR_CONSTANT STR_CONSTANT ARGUMENT_OF_METHOD STR_CONSTANT STR_CONSTANT STR_CONSTANT STR_CONSTANT STR_CONSTANT PARAMETER DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE QUERY

DATAREADER_VALUE DATAREADER_VALUE DATAREADER_VALUE EmployeeDA.CS BulkUpload CONNECTION_STRING_NAME QUERY TABLE_NAME

VALUE EmpNumber EmpName EmailID DateOfBirth DateOfJoining Branch MobileNo EmpType Dept Desgn TotalExpInMonths ReptManager ConnString @retVal spInsertTicket @Subject @Description @departmentID @CategoryID @EmpID @PriorityID spGetTicketDetails @ticketID @dataFilter select * from v_ticketDetails t where AssigneeEmpID = @empid and t.status= @empid ticketID Subject Description DepartmentID Department Priority TicketCategory status createdby FirstName LastName emailId Reporting_ManagerID AssigneeEmpID AssigneeEmpID AssigneeFN AssigneeLN AssigneeEmail

notes changedon firstname lastname sp_AddComment @ticketid @notes @changedby @newStatus @newAssignee spGetNetworkTickets @category @category1 @category2 @category3 ticketID Subject Description Department Priority Status ChangedBy ChangedOn spRegisterEmployee @EmpNumber EmpNumber @FName FirstName @LName LastName @EmailID email @Password Password @MobileNo Mobile @DesignationID ID @DepartmentID ID @DOB DateOfBirth @DOJ DateOfJoining @BranchID ID @RM_EmpNo EmpNumber @EmpType EmpType

update Employee set password=@newpassword where empid=@empid @newpassword NewPassword @empid empid

select password,firstname,lastname from Employee where EmailID=' + emailid + "'" password firstname lastname e-mail id not found in our database Your TMS password <br> Dear {0}, <br> Your Password is:{1} &nbsp;&nbsp;

select cat.Ticket_CategoryID,cat.code,cat.name,e.EmpID,e.FirstName,e.LastName,e.EmailID" + " from Ticket_Category cat" + " left outer join Emp_Privilege p on cat.Ticket_CategoryID = p.Ticket_CategoryID" + " left outer join Employee e on e.EmpID = p.EmpID" + " where cat.ParentID =" + ParentDepartmentID + " and isnull(PrivilegeID,3) = 3 order by cat.Ticket_CategoryID" ticket_categoryid code name EmpID EmpID FirstName LastName FirstName LastName EmailID

select designationid,name from designation where DepartmentID=" + DepartmentID ID Name designationid name

Domain emailid Common_DAL spLogin emailid

@password password EmpID employeeID FirstName empFirstname LastName empLastname EmpNumber email empEmail DesignationID Designation deptID departmentName rmID rmFirstName rmLastname rmEmail BranchID BranchName BranchCode BranchArea BranchLocation DepartmentID PrivilegeID select branchid, code + ' - ' + BranchName code from branch BranchID code SELECT EmpId,EmpNumber,FirstName,LastName,e.DepartmentID, +" dept.Name + ' - ' + deg.Name designation FROM [Employee] e " +" inner join Designation deg on e.DesignationID = deg.DesignationID" +" inner join Ticket_Category dept on (dept.Ticket_CategoryID = e.DepartmentID and dept.ParentID = 0)" +" where isnull([status],1) = 1 and EmpType = " + (byte)Constant.EmployeeType.HOD)) empid EmpNumber FirstName LastName designation DepartmentID select e.EmpID,e.EmailID,LastName + ', ' + FirstName +' [' + d.Name +']' name + " from Employee e inner join Designation d on e.DesignationID = d.DesignationID" + " where e.RM_EmpNumber='" + rmEmpNumber + "'")) EmpID name EmailID

select emp.EmpNumber empnum,emp.FirstName empFirstname, emp.LastName empLastname,emp.MobileNo MobileNo,emp.DO + "rm.FirstName rmFirstName," + " dept.Name departmentName," + " desig.Name Designation,emp.EmailID empEmail," + " b.BranchName BranchName" + " from Employee emp" + " inner join Ticket_Category dept on dept.Ticket_CategoryID=em + " inner join Designation desig on desig.DesignationID = emp.DesignationID left outer join Branch b on b.BranchID = emp.B + " left outer join employee rm on emp.RM_EmpNumber = rm.EmpNumber" empnum empFirstname empLastname MobileNo DateOfBirth DateOfJoining Designation departmentName rmFirstName spUploadEmployee @EmpNumber @EmpName @EmailID @MobileNo @DOB @DOJ @Department @Designation @Branch @ReportingManager @TotalExpInMonths @EmployeeType SELECT * FROM UploadEmployee EmpID EmpNumber EmpName EmailID ContactNo Branch EmployeeType DOB DOJ Designation Department ReportingManager TotalExpInMonths delete from UploadEmployee where EmpID=" + EmpID

spUpdateEmployee @EmpID @EmpNumber

@EmpName @EmailID @DOB @DOJ @Branch @ContactNo @EmployeeType @Department @Designation @TotalExpInMonths @ReportingManager where = @empid inner join Employee e on e.EmpID = inner join Employee RM on RM.EmpNumber = e.RM_EmpNumber and RM.EMPID = @empid inner join Emp_Privilege pri on pri.Ticket_CategoryID = t.DepartmentID where pri.EmpID = @empid select tc.StatusID,COUNT(tc.statusid) [count] from Ticket t inner join Ticket_ChangeLog tc on t.Current_Ticket_LogID = tc.Ticket_ChangeLogID inner join Ticket_ChangeLog cre on cre.Ticket_ChangeLogID = t.Creation_LogID cre.ChangedBy group by tc.StatusID select tc.StatusID,COUNT(tc.statusid) [count] from Ticket t inner join Ticket_ChangeLog tc on t.Current_Ticket_LogID = tc.Ticket_ChangeLogID where tc.Assignee = @empid group by tc.StatusID @empid StatusID count StatusID count select e.EmpID,e.EmailID,LastName + ', ' + FirstName +' [' + d.Name +']' name" + " from Employee e inner join Designation d on e.DesignationID = d.DesignationID" + " where e.RM_EmpNumber=' EmpID name EmailID

excelConnectionString Select * FROM [Sheet1$] BulkUploadTable

der by cat.Ticket_CategoryID"

mp.MobileNo MobileNo,emp.DOB DateOfBirth,emp.DOJ DateOfJoining," tion,emp.EmailID empEmail," pt on dept.Ticket_CategoryID=emp.DepartmentID" Branch b on b.BranchID = emp.BranchID"

Ticket DATA
CORE/TICKET.ASPX TICKETID

Label

TICKET_CATEGORY TICKET SUB_CATEGORY PRIORITY_OF_THE_TICKET SUBJECT DESCRIPTION Notes

Ticket Status Ticket Owner Ticket Validated By Ticket Assigned By Ticket Assigned To

Employee Data
COMMON/CHANGEPASSWORD.ASPX NEW_PASSWORD CONFIRM_PASSWORD COMMON/FORGOTPASSWORD.ASPX EMPLOYEE_EMAILID COMMON/LOGIN.ASPX USERNAME PASSWORD COMMON/UPLOADEMPLOYEEDETAILS.ASPX PATH_OF_THE_FILE_TO_BE_UPLOADED CORE/ADMIN.ASPX DEPARTMENTS

Admin

HR Attendance/Punctuality Automobile Usage Behaviour Of Employees Business Entertaining Clubs/Civic Organization Corn Off Communication Systems Company Products/Servers Concerns Of Salary Confidentiality Conflicts Of Interest Customer Relations Disciplinary Procedure Disclosure Of Benefits Drugs,Narcoties,Alcohol Educational Assistance Employee Classifications Employee Counseling Employee Supervision Employer-Employee Relation Employeement Agreement Environment/Harassment Equal Employment Half-day Leave Hiring Holidays Hours Of Work Introductory Period Layoff and Recall Leaves Of Absence Lunch Facilities Meal Breaks Meal Reimbursement Medical Procedures Oppurtunity Orientation and Training Others Outside Employement Pay Procedures Performance Appraisals Personal Appearance Personal Finances Productive Work Promotion Recognition Relocation

Rest Breaks Retirement

IT

NETWORKING

Laptop Miscellaneous Mobile Monitor Mother Board Mouse MS-Office MS-Outlook Email Service Networking Services Others Pendrive Phone Powe Cable Power Extension Box Printer Processor

EMPLOYEEID DATE_OF_JOINING EMPLOYEE_NAME AREA/BRANCH EMAILID DATE_OF_BIRTH CONTACT_NO TOTAL_EXP_IN_MONTH

REPORTING_MANAGER EMPLOYEE_TYPE DESIGNATION

CORE/REGISTEREMPLOYEE.ASPX

Emp Number First name Last name Date of Birth Mobile Number Branch Code EmpType Department Designation Emailid Password Reporting Manager Date of Joining

Values / Range

Remarks Generation of Ticket ID is automatic. It can be based on a seed given by the customer

Origin of Data

Corporate, Branch, Accounts, Inventory, Admin, IT, HR CRITICAL, HIGH, MEDIUM, LOW Limnited Text (by drop down) Free Text Free Text New, Submitted, Rejected, Closed, Reopened, On hold, In process, Confirm

Call it 'Function / Department' Call it 'Team'

It is linked to a user and a ticket id

Whoever raises the ticket, that role will be the owner of the ticket

Community Affairs Dispute Resolution Employee Safety Maintenanace Others Parking Personal Property Personnel Records Security Smoking Solicitation

Suggestion Program Annual Leave Athletic&Recreational Functions Attendance/Punctuality Automobile Usage Behaviour Of Employees Business Entertaining Clubs/Civic Organization Corn Off Communication Systems Company Products/Servers Concerns Of Salary Confidentiality Conflicts Of Interest Customer Relations Disciplinary Procedure Disclosure Of Benefits Drugs,Narcoties,Alcohol Educational Assistance Employee Classifications Employee Counseling Employee Supervision Employer-Employee Relation Employeement Agreement Environment/Harassment Equal Employment Half-day Leave Hiring Holidays Hours Of Work Introductory Period Layoff and Recall Leaves Of Absence Lunch Facilities Meal Breaks Meal Reimbursement Medical Procedures Oppurtunity Orientation and Training Others Outside Employement Pay Procedures Performance Appraisals Personal Appearance Personal Finances Productive Work Promotion Recognition Relocation

Rest Breaks Retirement Serious Diseases Short-term Absences Sick Leave Termination Of Employement Trade/Professional Assn Transfer Travel Vacations

Problem Regarding POS Application Problem Regarding TMS Problem Regarding Inventory Application Keyboard LAN Cable LAN Port Laptop Miscellaneous Mobile Monitor Mother Board Mouse MS-Office MS-Outlook Email Service Networking Services Others Pendrive Phone Powe Cable Power Extension Box Printer Processor RAM Router SMPS Switch UPS

Accounts Manager Acc Employee Administrator Admin Employee Area Manager Branch Employee Liasion Manager Store Incharge HR Manager HR Executive Audit Manager Distribution Manager Inventory Employee Lens Manager Inventory Manager Procurement Manager Purchase Manager Team Manager CEO MD Network Manager Network Engineer Senior Software Developer Software Developer

Data base Table detail

Table Name 1: Data Type int varchar(15) varchar(50) varchar(50) varchar(50) nvarchar(500) varchar(15) int int date date int smallint smallint varchar(15) Column Name EmpID EmpNumber FirstName LastName EmailID Password MobileNo DesignationID DepartmentID DOB DOJ BranchID Status EmpType RM_EmpNumber Table Name 2: Privilege Data Type int varchar(50) varchar(500) Data Type int int int int Data Type int varchar(50) varchar(500) int int Table Name 6: Priority Data Type int varchar(50) varchar(500)

Table Name 3: Emp Privilege

Employee

Table Name 4:

Designation

Table Name 5:

Branch

Data Type int varchar(50) varchar(50) varchar(50) varchar(50)

Column Name BranchID Code BranchName Area Location

Table Name 7: Category_Priority

Data Type int int int int

Data base Table details

Column Name PrivilegeID Code Description Column Name Emp_PrivilegeID EmpID Ticket_CategoryID PrivilegeID Column Name DesignationID Name Description Display_Order DepartmentID Column Name PriorityID Code Description

Tables =12 ; Stored Procedures=8

Table Name 8: Data Type int varchar(255) text int int int int int int Data Type int varchar(50) varchar(50) Column Name TicketID Subject Description Ticket_CategoryID PriorityID Current_Ticket_LogID DueHours Creation_LogID DepartmentID Column Name Ticket_CategoryID Code Name Table Name 12

Ticket

UploadEmployee

Table Name 9:

Ticket_Category

varchar(500) Description int ParentID Table Name 10: Data Type int int int varchar(50) text varchar(50) datetime Column Name Ticket_ChangeLogID TicketID StatusID Assignee Notes ChangedBy ChangedOn

Date Bas
Sp Name
dbo.spRegisterEmployee dbo.spLogIn dbo.spInsertTicket dbo.spGetTicketDetails dbo.sp_AddComment dbo.spGetNetworkTickets dbo.spUploadEmployee dbo.spUpdateEmployee

Ticket_ChangeLog Column Name Category_PriorityID Ticket_CategoryID PriorityID Hours

Table Name 11: Status

Data Type Column Name int StatusID varchar(50) Code varchar(500) Description

Table Name 12

Data Type int varchar(15) varchar(50) varchar(50) datetime datetime varchar(50) varchar(15) varchar(10) varchar(50) varchar(50) int varchar(50)

UploadEmployee

Column Name EmpID EmpNumber EmpName EmailID DOB DOJ Branch ContactNo EmployeeType Department Designation TotalExpInMonths ReportingManager

Date Base Stored Procedures

Sp Name
dbo.spRegisterEmployee dbo.spLogIn dbo.spInsertTicket dbo.spGetTicketDetails dbo.sp_AddComment dbo.spGetNetworkTickets dbo.spUploadEmployee dbo.spUpdateEmployee

Purpose
INSERT THE DATA INTO EMPLOYEE TABLE For Authencatin Insert tickets details into Ticket employee TICKETS DETAILS FROM TICKET TABLE For Add comment To see all types of tickets For upload emp details for update

Ticket submit Output Screen Whenever we submit the ticket the ticket is insert into the database the label is displayed as ticket submited successfully. Else Tick Whatever we raise the tickets that will display on DashBoard as various catorories 1 .New Tickets 2.Submitted Tickets 3.Rejected Tickets 4.Onprocess Tickets 5.Onhold Tickets 6.closed Tickets Note: It will Display Basis on Privileges For Team Member , it will display in label as team manager tickets This is same for ticket Manager also

layed as ticket submited successfully. Else Ticket not submited successfully.