Project Management Community of Practice Wednesday, 24th April 2002 Notes Taken by Mercia Adonis and Gerard Harvey

Application of Emotional Intelligence to Project Management

Allen Stewart, Managing Director of Project Evaluation and Management Allen Stewarts Background Background of working in hard projects here today to talk about soft projects with reference to his work in Emotional Intelligence (E.I.) working with people All this has a backdrop of the work of Daniel Goleman Allen has personal experience in Defence, Currently works in IT and communications Presentation The good news in EI is that we are what we are!!! i.e. we behave the same at work as we do at home. EI is all about managing your emotions we all need time to practice this We need to recognise our own feelings as well as that of others we need to manage our emotions in ourselves and in our relationships. We need to observe what is happening, take ownership, put emotions on the table and make a measured response What comes up for us (emotions) need to take responsibility for emotions Male and females deal with emotions differently Emotions are at play all the time - many people feel uncomfortable to talk about emotions EI competencies Personal competence i.e. self-awareness, self regulation, self motivation, Social Competence i.e. Empathy, Social Skills Rest attention on being the observer and focus attention where its needed. Top performers in EI 2:1 in technical skills Project leaders in EI 85% of what sets them apart. As workers and social beings we all need to recognise our emotions We need to build our self awareness competencies Controlling versus reacting 7 Key Concepts 1. Everyone is right 2. Everyone has emotions 3. Everyone must take ownership of his or her emotions 4. Everyone is driven by his or her attachments (loves & hates) 5. Everyone is primarily driven by fear (Please like me) 6. Everyone has the power to choose how he or she responds (neutral)_ 7. Everyone has unlimited potential One can then take the above and substitute the word I or Team for everyone Learned Optimism is an attitude i.e. How do we react to good and Bad Events! i.e. Where do your attitudes and beliefs come from? How do you react to the 3 Ps Personal/pervasive/permanent We seem to have learnt to react from our childhood Good advice celebrate you wins Referred to Ken Wilbur a Psychologist Run a workshop i.e. workshop the emotions of the team and work towards embedding values Allen told the story of how he embeds team values which leads to more efficiencies in project management.

Reference Cherniss, Cary (2001) The Emotionally Intelligent Workplace: How to Select For, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organisations See over for copies of the slides from Allens presentation G:\Org Develop\Project Management\Community of Practice\2002\Presentation Notes CoP Meeting 24 April.doc

EQ for Project Management Allen Stewart

Emotional Intelligence
Emotional Intelligence refers to the capacity for recognising our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships Daniel Goldman

Emotional Intelligence
Emotional Intelligence describes abilities distinct from, but complimentary to, academic intelligence, the purely cognitive capacities measured by IQ. Many people who are book smart but lack EI end up working for people who have lower IQs than they but who excel in EI skills.

Case for EI
Top Performers - EI ratio of 2:1 to technical skills Project Leaders - EI = 85% of what sets top performers apart Teams with Leaders with high EI perform 20% above other teams Computer Programmers - top 10% based on EI are 320% more effective Sales Personnel = twice the average sales Highly effective leaders have strengths in 6 or more of the 20 EI competencies

EI - Competence Framework
Personal Competence

Self Awareness Self Regulation Motivation Empathy Social Skills

Social Competence

EI - Self Awareness
Emotional Awareness:
Recognising Ones emotions and their effects

Self Awareness
Knowing ones internal states, preferences, resources and intuitions What baggage am I carrying? What drives my thoughts? What fears drive my preferences? What resources do I really have? How do I improve my intuition?

Accurate self-assessment:
Knowing ones strengths and limits

Self-confidence:
A strong sense of ones self-worth and capabilities

Self Awareness Tips

Become aware of your attachments Practice being the Observer - make notes Do not re-act; act appropriately Practice being HERE NOW Remember Treat the world as neutral Make conscious choices Believe in the power of your Self - you have unlimited potential

EI - Competence Framework
Personal Competence

Self Awareness Self Regulation Motivation

G:\Org Develop\Project Management\Community of Practice\2002\Presentation Notes CoP Meeting 24 April.doc