Human Resource Management Report on HR Policies and Practices Of iGATE Patni

Submitted by: Abhishek Sharma 002 Deep Mathur Manas Tiwari Jayesh Tripathi Rishabh Gulati
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1. About iGATE Patni

iGATE Patni is the common brand identity of two organizations - iGATE and Patni as a result of the acquisition of Patni Computer Systems Limited by iGATE Corporation. Between the two companies, the brand iGATE Patni provides full-spectrum consulting, technology, business process and product engineering outsourcing services on a Business Outcomes-based model. Armed with over three decades of IT Services experience and powered by the iTOPS (Integrated Technology and Operations) platform, iGATE Patni's multi-location global organization with a talent pool of 26000+ people, consistently delivers effective solutions to over 360 Fortune 1000 clients spanning across verticals like: banking & financial services; insurance & healthcare; life sciences; manufacturing, retail, distribution & logistics; media, entertainment leisure & travel; communication, energy & utilities; public sector; and independent software vendors. iGATE Corporation is listed in NASDAQ (IGTE) and Patni Computer Systems Limited in BSE (532517), NSE (PATNI) and NYSE listed (PTI).

2. Awards & Accomplishments

I gate has received various awards and has been consistently rated amongst the top 3 employers continuously for the past 5 years. The below is the list of awards is has received in the recent past.


In International Association of Outsourcing Professionals (IAOP) 2010 Global Outsourcing 100 List: a) Ranked No 35, significant leap from No 59 in 2009 b) Named best 20 Global Outsourcing Leaders in UK and for the second successive year in Canada c) Placed as one of the Top 20 global IT companies serving the Discrete Manufacturing Industry d) Named as a leading IT vendor for the Insurance Industry

iGATE Patni Ranked No.2 in a survey conducted by Data Quest Magazine for "IT BEST EMPLOYERS". CNBC-TV18 Survey ranks iGATE as No.1 employer of choice in India in IT/ITeS Sector.

  

Named as 2010 Global Services 100 providers for the third year in a row. Ranked in the FINTECH 100 2010 for the third year in a row. It has been ranked the second best employer in India across all industries in the Business Today-Mercer-TNS Best Companies to Work for survey. What do ratings agencies look for? The way rating agencies rate a company is by surveying a good number of current and ex-employees of a company on the below parameters. For a ratings agency the below parameters equally influence the ratings of the companies

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Image of the organization Company culture Job content Appraisal system Salary contentment Training Dream company Gender inclusivity

What makes iGATE unique? iGATE strongly believes that its people are its assets. The below is the old mission statement of iGATE which it has already achieved in all aspects. It crossed the billion dollar mark early in 2011. It has been in the top 3 employers in India consistently for the past 5 years. How this was done all this is by no means a stroke of luck. Mission statement of iGATE - We are committed to a 1 10 100 goal for 2012. By the year 2012, we want to be a billion dollar organization, we need to engage with 100 of the global 1000 clients, and finally, we are committed to be among the top 10 Best Employers in India. HR of iGATE has evolved from a staff augmentation firm to a full-fledged services firm in the last decade. It has consistently worked on improvising its HR policies and taken constant employee feedback in order to make the policies better. HR Policies at iGATE 1. Rated at maturity level 5, of the People CMM 3

A framework from the Software Engineering Institute (SEI), USA that comprises stateof-the-art, best practices for Human Capital Management. Maturity Level 5 indicates that the organization is performing at an "optimizing" level. At this level, an organization continually improves its people processes based on a quantitative understanding of its process performance in relation to its business needs. The organization uses a quantitative approach to understand the variation inherent in the people processes and the causes of process outcomes. 2. Ticketing system to ensure response from HR One issue that a lot of people face is lack of response from HR. iGATE has come up with this unique ticketing system. For any issue and transaction, the employees don't have to run to HR or finance or call them up, they can simply open a ticket in the Smart Service Desk and the process starts on its own. The HR Services group has strict deadlines in place to ensure that the issues are taken care of within a stipulated time. Every week a service desk tracker is circulated to all employees showing the adherence or breaches. "There is no better way to foster accountability and transparency in operations 3. Policy of Trust Managers have been trusted with a certain amount of fund that can be used to reward star performers. This promotes a culture of trust and quick appreciation of hard work, rather than waiting for a quarterly or yearly award ceremony 4. Safe, Healthy And Happy Workplace 5. Open Book Management Style 6. Performance Linked Bonuses 7. 360-Degree Performance Management Feedback System 8. Fair Evaluation System For Employees 9. Knowledge Sharing 10. Highlight Performers 11. Open House Discussions And Feedback Mechanisms 12. Reward Ceremonies 13. Delight Employees With The Unexpected