C ATHERINE D EININGER

ARLINGTON, TEXAS 76001 PHONE: 240.460.1278 E-MAIL: catedeininger@gmail.com http://www.linkedin.com/in/cdeininger As a motivated professional, I am eager to cultivate a leading edge in Human Resources Management for a challenging organization to ensure the highest standards in integrity, competence, and leadership. I perform well individually and in a group setting, combining superior interpersonal, problem-solving, and organizational skills with the ability to multi-task and adapt easily to changing environments. Blending academics with an unblemished fifteen-year track record of practical experience in the workplace, including Human Resources Management, employee benefits and compensation, office management, and employee & broker relation., I have developed a solid foundation for continued success in building team cohesiveness and loyalty, with a natural sensibility for diverse people and the confidential issues that arise in the daily course of business in Human Resources administration. HUMAN RESOURCES MANAGEMENT POLICY AND PROGRAM DEVELOPMENT CONFLICT RESOLUTION TRAINING & DEVELOPMENT LEADERSHIP & COACHING EMPLOYEE RELATIONS
Information Technology and Insurance Industries Private Sector Government Contractor

____________________________________________ CAREER HIGHLIGHTS ___________________________________________ Awarded bonus within six months of hire at CNSI, a national IT corporation, for effective management of the full HR cycle for one hundred fifty employees. Designed and implemented company-wide Employee Rewards & Recognition program within nine months of hire at CNSI; was named sole Administrator of the program by the companys Chief Administrative Officer. While at Ashmore & Associates, spearheaded employee performance evaluation initiatives, which enabled the organization to discover problems, create solutions, and strengthen relationships between employees and management. Pioneered the development and launch of several human capital programs at Ashmore & Associates, which reduced absenteeism & tardiness, enhanced employee knowledge base, addressed employee behavior issues, and improved employee retention.

_________________________________________ PROFESSIONAL EXPERIENCE ________________________________________

THE ASHMORE AGENCY, INC. ~ ARLINGTON, TEXAS

HUMAN RESOURCES MANAGER/BUSINESS PARTNER, July 2011 current Leads teams consisting of management and key executives to design, develop, implement, communicate, and audit HR strategies, processes, and programs in support of achieving business objectives. Tracks, reports, analyzes, and presents human capital and operational metrics to determine operational efficiency, staffing needs, productivity and trends. Supervises and leads HR team members in planning, managing, and evaluating projects within the HR function: performance management/performance improvement planning; organizational development, change initiatives, and cultural transformation; talent acquisition, development, and retention; leadership development and coaching; compensation planning; and development of employee engagement and employee relations initiatives. Conducting job analysis to assure workflow optimization via accurate job descriptions, regulatory compliance, and competitive salary ranges; Developing agencys Social Networking protocol to sales and improve job candidate pool.

CLIENT NETWORK SERVICES, INC. ~ ROCKVILLE, MARYLAND

HUMAN RESOURCES GENERALIST, July 2009 April 2011 Managed the full Human Resources cycle for one hundred fifty employees at two Strategic Business Units within CNSI, a national information technology company specializing in improving business performance using a global delivery model. Strategized with supervisors and managers to develop and establish innovative initiatives, techniques, and programs in order to accomplish short- and long-term goals within the Human Resources function. Counseled managers on legal issues pertaining to disciplinary action, documentation requirements, and employee terminations; represent management in employee relations, including performance issues, tardiness and absenteeism, coworker disputes, and morale; update employee handbook and job descriptions. Organized and directed semi-annual HR Reach Out Meetings at SBU sites to ensure high employee satisfaction and overall corporate productivity. Researched, advised, and informed employees, verbally and in writing, about company policies; interpret for managers and employees, with accuracy and clarity, state and federal laws pertaining to Human Resources. Assist with compliance reporting such as EEO, VETS-100, and AAP mandates. Developed, organized, and lead new hire orientations and exit interviews. Provide clear and accurate information verbally at meetings and in writing; field, research, and answer questions for incoming and exiting employees. Processed benefits paperwork and compensation requests, new hire and termination paperwork. Administer employment verifications including employment letters and letters of credible coverage. Field inquiries for 401K rollovers and loan requests; process insurance claims; research and respond to prescription program inquiries.

Catherine Deininger ~ page two Processed payroll-related functions, such as cash advance requests; revise direct deposit and tax deduction records; calculate gross-to-net wages; prorate benefits; process garnishments and address changes.

ASHMORE AND ASSOCIATES I NSURANCE AGENCY, LLC. ~ L UBBOCK , T EXAS

FINANCIAL AND AUDIT DEPARTMENT MANAGER/HUMAN RESOURCES GENERALIST, January 2002 March 2009 Managed three sub-departments (Human Resources, Accounts Payable/Accounts Receivable, and Broker Relations) for three jointly owned companies with nearly four million in combined revenues and employees in multiple locations. Supervised 5 employees to ensure the accurate tracking and flow of millions of dollars of commissions and override income and to enable consistent and accurate communication with managers. Contributed to the design and implementation of a joint insurance venture with a bank, which included organizational design, business culture integration, and associated logistics. Developed an Employee Wellness Program that offers various incentives to the staff to improve overall health. Designed bonus, rewards, and recognition programs. Implemented flextime, which resulted in increased job satisfaction, positive attitudes, and overall productivity among employees. Established a continuing education series that allowed managers at all levels to significantly improve their managerial styles to increase efficiency and enhance productivity. Co-authored the companys original employee handbook; composed job descriptions approved by management. Formed and led a team to examine an unusually high turnover rate which established fresh initiatives for on-boarding, assessed individual strengths and potential to assign recruits appropriately, and developed a mentoring program. Effectively reduced attrition rates and company replacement costs. Processed payroll information and coordinated with third-party financial staff to enable efficient and timely transactions. Researched and implemented two databases to improve efficiency and eliminate record duplication. Trained all employees on new systems. _______________________________________________ EDUCATION ________________________________________________ M.S. in Human Resources Management, Villanova University, currently pursuing M.A. in Sociology with a Concentration in Criminology, Texas Tech University, Lubbock, Texas, 2002 B.A. in Political Science with Minors in History and Economics, Southwestern University, Georgetown, Texas, 1998 __________________________________________ PROFESSIONAL TRAINING __________________________________________ Over 70 webinars, seminars, and/or training courses attended ~ Curriculum Vitae upon request _____________________________________________ CERTIFICATIONS ______________________________________________ Certified Professional in Human Resources, 2009 Masters Certificate in Human Resources Management, Villanova University, 2009 Human Resources Management: Strategic Organizational Leadership, Villanova University, 2009 Human Resources Management: Mastering HR Organizational Effectiveness, Villanova University, 2009 Human Resources Management, Villanova University, 2009 _________________________________________ TECHNICAL PROFICIENCIES _________________________________________ MICROSOFT SUITE

ADP DELTEK REPORT SMITH E-VERIFY GBS BROKERAGE BUILDER/ZYWAVE QUICKBOOKS PEOPLESOFT CAN TYPE 50 WPM

________________________________________ PROFESSIONAL AFFILIATIONS ________________________________________ Member, Society for Human Resource Management Member, Mid-Cities Human Resource Association (local SHRM chapter) Member, American Society for Training and Development Member and Secretary, Alpha Kappa Delta International Sociological Honor Society, Texas Tech University ________________________________________ COMMUNITY CONTRIBUTIONS ________________________________________ Organized Helping Hands for Haiti, a campaign that raised $20,000 for disaster relief at CNSI, February 2010 Volunteer Team Leader/Top Fundraiser for the March of Dimes at Ashmore & Associates, Inc., 2004-2008