TUI ANN YOH 177 Ridgewood Way Burlington, NJ 08016 Cell: 609-694-4913 ty1157bde@westpost.

net SUMMARY Human Resources Professional with extensive expertise handling a broad range of human resources functions for rapidly growing companies. Adept at improving orga nizational effectiveness and efficiency through alignment of the business strate gy and human resources to realize cost savings, accelerate performance, and sust ain strategic flexibility. Expertise in attaining state grant monies for use in training, both hourly and salaried, employees. Skilled cultural change agent w ith ability to influence human resources policy in the following: Employee Relations Policies and Procedures Staffing and Recruitment Performance Management Training and Development Coaching and Counseling Management Succession Organizational Change PROFESSIONAL EXPERIENCE IKEA DISTRIBUTION SERVICES, INC., Westampton, NJ 1999 a" 2010 Human Resources Manager Provided all human resources functions (recruitment, benefits, compensation, tra ining, employee relations, policies and procedures, performance management, succ ession planning and payroll) in a non-union environment for 200 employees in a 1 .2 million square foot Distribution Center for this global home furnishings reta iler. Supervised staff of six. * Implemented an Employee Communication strategy focused on company culture and values, creating a motivated workforce free from labor relations issues. * Acted as a catalyst and strategic business partner with local leadership team, providing guidance and coaching to surface, confront, mediate and resolve HR-re lated business problems. * Introduced a Peer Review Program (ADR Program) as an on-site option for cowork ers to use to appeal their Corrective Actions, reducing legal fees and costs fro m $700,000 down to $20,000 per year. Recognized as a best practice and rolled o ut company-wide to both distribution centers and retail stores. * Designed and implemented a Mentor Program, enhancing our skilled equipment ope rators with the soft skills necessary to train and mentor new hires or temps, th us cutting training time in half and reducing operational staff costs by 20%. * Reduced accidents and related workers compensation costs by 65% and attained O SHA VPP Star status through safety training and the implementation of a Safety P rogram with reward system. * Acquired $78,000 in state grant funds for training/development to enhance the competency and skills of the management team while reducing training costs by 45 %. * Utilized a 360-degree feedback instrument as a basis for management developmen

t, which increased corporate bench strength in support of local and global succe ssion plans. * Obtained a $58,000 Literacy Grant from the state enabling us to enhance the sk ill set of our hourly employees by delivering training in ESL, Sign Language, Ba sic Computer Skills, Fundamental Reading, and Basic Business Writing while reduc ing training costs by 55%. TUI ANN YOH Page 2 PFPC WORLDWIDE, INC., Wilmington, DE 1998 a" 1999 Director of Staffing Directed the development and implementation of a Recruitment Strategy for an exp anding $2.5 trillion mutual funds servicing company. Managed a recruitment staf f of four. * Drove development of comprehensive Recruitment strategy that decreased cost pe r hire by $4,200 and fill time by 15 days and increased variety of hiring source s. * Spearheaded the implementation of a college recruitment program at 25 campuses in the Northeast enabling the company to cost effectively staff 30% annual gr owth. * Selected by Corporate to be part of the HR team, which successfully launched T he PNC Workplace training program to more than 4600 managers in less than 5 mont hs. * Collaborated with Widener University to offer a Mutual Funds Accounting course to senior Accounting majors and upon successful completion a job as a mutual fu nd accountant, resulting in reduced training costs and increased productivity. EDUCATION MA, Organizational Leadership, Chapman University, Tacoma, WA BA, Languages and Literature, Indiana University, Bloomington, IN PROFESSIONAL DEVELOPMENT & TRAINING Dale Carnegie Human Relations and Public Speaking AFFILIATIONS Society for Human Resources Management