DEBORAH A. BLISS 116 Forest Hills Drive Monroe, NC 28112 704-839-3028 db115a3c0@westpost.

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ACCOMPLISHED HEALTHCARE ~ EDUCATION CONSULTANT Dynamic healthcare and education professional with expertise in sales, marketing , program management and administrative oversight. Highly successful in corporat e training and instruction design in the areas of healthcare, pharmaceuticals, m edical services and social services. Draws on extensive leadership, sales, marke ting and business acumen to cultivate client alliances, community partnerships a nd media relations. Notable success in production of key informational events, b randing strategies and development of high impact training materials. Persuasive public speaker, presenter and facilitator. CAREER HIGHLIGHTS * Delivered unparalleled customer service and proactively resolved critical clie nt issues, which resulted in building long lasting business relationships. Devel oped new business through product training, sales calls, networking, seminars an d direct marketing campaigns. * Designed and delivered innovative curriculum and engaged students through clas sroom based, distance learning and in-service courses. * Effectively promoted services, increased revenues and improved community aware ness in the educational, professional and healthcare industries. * Realized a strong bottom line by effectively directing the department's admini strative activities including fiscal planning, goal setting, and delivery of qua lity of services through a high performing team. * Negotiated profitable group sales contracts with surrounding school systems in support of a local science center. * Successfully negotiated hospice contracts with skilled nursing facilities, whi ch resulted in increased revenue and numerous referrals. * Generated interest in assisted living/memory care community, hospice provider, pharmaceutical companies and science museum as corporate representative at expo s, community events, trade shows and conferences. * Planned and implemented focus groups and gathered relevant data in development of marketing plans in support of physicians and healthcare professionals. * Maintained a highly profitable sales territory. * Developed and implemented highly successful projects and programs focused on m eeting challenging corporate objectives. Conducted grant research and wrote gran ts. * Liaised between local hospice, physicians, skilled/assisted living facilities and community/private sectors. * Served as liaison between the local science center and area school systems, hi gher education institutions and the private sector. * Recognized by peers and leadership for exceptional skill set, willingness to l earn and personal commitment to the company's bottom line as well as performance excellence. PROFESSIONAL EXPERIENCE

BROOKDALE SENIOR LIVING, INC., Charlotte, NC - 2010 Marketing and Sales Manager: Developed and maintained a cluster market across As sisted Living and Alzheimer's/Dementia communities. Rebuilt referral source rela tionships within the market. Planned and managed the sales process with prospect ive residents and families. Executed move-ins to communities in support of resid ents. * Generated interest and increased company awareness through high impact direct business development sales calls, which resulted in lead generation. * Employed a lead management system which maximized sales effectiveness. COMMUNITY COMPANIES, INC./COMMUNITY HOME CARE & HOSPICE, Rocky Mount, NC - 2008 to 2009 Community Educator/Marketing Representative: Liaised between hospice provider, k ey professionals and community sectors. Promoted hospice services to hospitals, physicians, assisted, skilled and independent living facilities. * Increased referrals 100% in one year through high impact presentations of educ ational in-services to healthcare professionals, community organizations and pri vate sector representatives. * Represented the organization at trade shows, expos and community events. * Conducted profitable negotiations and executed ten new contracts with nursing facilities. DISCOVERY PLACE, INC., Charlotte, NC - 2001 to 2007 Director of Educational Services: Set departmental objectives and implemented sh ort/long-term plans. Administered the annual budget. Oversaw administrative acti vities across the department. Served as the marketing liaison for education depa rtment to school systems, administrators, educators and community sector. Oversa w development of educator professional development opportunities, special event programming and development of curriculum for school programs. * Managed all aspects of training and supervision of teaching staff. * Designed comprehensive programming and training materials for presentation at conferences, workshops and seminars. EARLIER ROLES FOREST PHARMACEUTICALS, Chicago, IL Pharmaceutical Sales Representative: Developed and maintained business across th e Northwest Chicago area. Met/exceeded sales quota by a 30% margin for targeted Rx promotions. Developed marketing campaigns and promoted newly launched pharmac eutical products to physicians, hospital administrators and healthcare professio nals through targeted detailing and educational seminars. BRISTOL, MEYERS SQUIBB, Charlotte, NC Pharmaceutical Sales Representative: Provided comprehensive sales detailing to p hysicians, hospital staff and support staff. Earned recognition for successfully increasing market share for designated products for three consecutive years. Pr omoted products by delivering seminars to area physicians. Marketed products at pharmaceutical exhibits. CLEVELAND BOARD OF EDUCATION, Cleveland, OH Teacher/In-Service Instructional Teacher/Science Curriculum Editor/Student Teach

Supervisor EDUCATION BALDWIN WALLACE COLLEGE, Berea, OH Masters of Arts, Education, GPA: 4.0 Bachelor's of Arts, Education, GPA: 3.5 AFFILIATIONS & RECOGNITIONS Charlotte Mecklenburg Schools, Textbook Adoption and Selection Committee Magnet School Advisory Board, Former Member | Charlotte Area Science Network, Past Secr etary, Board Member/Chairperson, Nominating Committee | Susan G. Komen Breast Ca ncer Foundation, Former Board Member, Education Committee Representative