SALLY LOLLIE 32061 LINCOLNSHIRE LANE FRASER, MI 48026 MOBILE PH 586-945-9946 / EMAIL OBJECTIVE Join an organization that is focused

on improving its effectiveness and gain a c ompetitive edge through their people. Utilize 20+ years of performance improveme nt and human resource consulting in multiple industries to make a difference. BACKGROUND Sally is an experienced consultant and business owner/partner (COO and Treasurer ) of a human resource and performance improvement consultancy. Sally is an exper ienced consultant in all phases of operations and human resource performance con sulting for over 20+ years with an academic foundation in organizational managem ent, industrial engineering and computer sciences. Integrating concerns for oper ational and human performance with attention to process and technology, Sally fo cuses on maximizing efficiencies through the design and implementation of system s, processes and practices targeted at the modification of operational effective ness and individual behavior. Sally has been a co-author or architect of several organization-wide projects in cluding the following small example of projects that show a variety/range of fun ctions and outcomes: ? City of Detroit Performance Planning and Development - customer service enhanc ement and change management project including organization-wide skill assessment , communication, contractual negotiation and changes with 44 union contracts, an d training targeted at improving employee-supervisor relations and increasing cu stomer service both internally and externally. Designed and implemented a perfor mance management system to instill accountability and customer satisfaction with union buy-in and employee willing participation. Implemented supervisor/employe e feedback meetings, goal development, training and measurement system. Recruite d and trained in-house coaches in each department. Measurement of understood obj ectives was 52% city-wide and organizational change was 98%. [18 months, 5 resou rces, 25% full-time] ? Kraton Polymers, Inc. - Worked with private equity owned company division to r epel a union campaign and design a structure and procedures that would sustain t hat effort. Established a plant-wide employee advisory group and employee involv ement groups to foster employee involvement within a prescribed framework. Redes igned the recruiting and selection processes to incorporate EEOC guidelines and effective selection strategy. During that time, restructures areas of the organi zation to correct consequences and conducted management and executive coaching, employee training and development and plant strategic planning site-wide. Redesi gned job descriptions, policies and procedures, compensation alignment, training and coaching, and incorporated a Work Keys assessment center into recruitment a nd selection as well as movement processes. ? METRO Credit Union - Business Process Reengineering that reduced cycle time of all member transactions from seven days to a half-day, implementation of a univ ersal disclosure process and automation, organizational transformation and human resource architecture redesign, structure and performance management overhaul, compensation and incentives redesign, performance management system and career p ath and employee development, recruiting and selection modification and compensa tion realignment. Resulted in achieving a three-year vision in 18 months includi ng all measurable results: financial growth, operational reduction in cycle time s and improvement in customer response, targeted-marketing growth and cross-sale s increases, etc. [18 months, 1 resource, 25% full-time] ? Yale-New Haven Hospital - Implemented organization-wide employee opinion surve y utilizing a third-party tool as the foundational intervention to thwart a unio n campaign and improve employee satisfaction. Trained managers in "how-to's," co ached executives and managers in improving their performance from the employee's perspective while improving the operational performance as required by the hosp

ital. Improved staffing, instituted career ladders, equipment and other satisfac tion issues through employee involvement taskforces. Improved management relatio nship issues through intense one-on-one facilitation and coaching/counseling. [6 months, 2 resources, 90% full-time] ? General Motors Metal Fabricating Division - reengineering and change managemen t of the procurement and delivery of materials. Resulted in at least a 40% impro vement in procurement delivery in time and budget. [6 months, 8 resources, 40% f ull-time] ? And other projects with organizations such as Ford Motor Company, Turner Broad casting Systems, Amoco Oil, AT&T, and Hibernia National Bank. Sally is a frequent speaker at conferences as well as industry specific events. She has presented at international conferences sponsored by ISPI -International Society and for Performance Improvement as well as CUNA-Credit Union National As sociation, ASTD - American Society of Training and Development, MCUL - Michigan Credit Union League, National Health Care Housekeeping Council and other regiona l conferences. EMPLOYMENT HISTORY * People Capital Investments, Inc. 2007-2010 * President * IRI Consultants to Management, Detroit, Michigan * Partner and COO 1996-2007 * Prism Performance Systems (Operations Consulting, Training and Development), F armington Hills, MI * Senior Consultant 1991-1996 * Contemporary Learning Systems (Learning Solutions Firm), Southfield, Michigan * Senior Consultant and COO 1986-1991 * Honeywell, Inc., (Information Systems - Automotive Division) Southfield, Michi gan * Systems Analysis and Design Specialist 1981-1986 * Detroit Bank & Trust (now Comerica) (Mortgage Foreclosure and Insurance), Detr oit, Michigan EDUCATION Central Michigan University, Industrial Engineering and Organization Management ? Minor, Systems Analysis and Design ? ISPI - Performance Improvement Certification Seminars and Professional Workshops Including: ? Crosby Quality College ? Geary Rummler, Performance Improvement AUTHOR * Handbook of Improving Performance in the Workplace, International Society of P erformance Improvement * Managing Performance, Article PROFESSIONAL AFFILIATIONS * * * * * SHRM - Society Human Resource Management NAWBO - National Association of Women Business Owners International Society for Performance and Improvement IRI Board of Directors Central Michigan University Graduate Native American Indian Alumni Association for Native American Minority Alumni * ASTD - American Society of Training and Development * Michigan Women's Economic Council * Integrated Diversity Systems, Inc. Board of Directors

* Intense Mentoring (Detroit) Board of Directors * American Liver Foundation Board of Directors Sally Lollie - Resume 1