LOWELL VILLA, MBA LSSGB, PMP 8308 Castine Dr. McKinney, TX 75071 Cellular 214-649-6243, Home 972-547-9501, lmvilla01@gmail.

com, lv11a13c4@westpos t.net Management Consultant / Supply Chain Analyst / Business Strategy Summary Experienced and innovative business professional with more than 15 years of prog ressive experience ranging from Software Engineering/Development, Management Con sulting, Operations and Supply Chain optimization, and global Service Product Li ne Management. Proven abilities in strategy formulation and conceptualization, business line definition and commercialization, project management, application design and architecture, packaged system selection and implementation, enterpris e transition/transformation and change management. Employment history ranges fr om a start-up Silicon Valley Software company, a top-tier Strategy Consulting fi rm, an industry leading Systems Integrator, a Dot.com technology company, a nich e Supply Chain consulting group, and most recently a leading global Telecom indu stry product category leader. Demonstrated skills in ERP and SCM / APS (Advance d Planning Systems), technology evaluation, process definition, design for Lean Six Sigma, competitive landscape analysis, product pricing, new product introduc tion, business case development, and product marketing. Competencies / Skills * Technology and Services Commercialization * Financial Modeling , Capital Budgeting * Pricing and Margin Analysis * Business Case Analysis * Strategy Development * Go-to-Market/ Rollout Planning * E-Commerce strategy and technologies * Consulting Methodologies * Program Management / Project Mgmt * Vendor Sourcing and Management * Earned Value Management * Optimization Modeling (Operations Research) * Product Marketing * System Architecture and ERP Implementation * Process Definition and Implementation * P&L Responsibilities * Complex Data Analysis * Lean Six Sigma * Programming (C, C++, Javascript, HTML, ASP, Visual Basic for Applications, MS Excel Expert-Level, Statistical Packages) Professional Experience Global Service Product Line Manager NORTEL (Richardson, TX), Jan 2007 to Oct 2009 Global Service Product Line Manager for the Contact Center product lines; namely , Contact Center, Self-Service/IVR, and Contact Recording and Quality Monitoring . The Global Service Product Line Manager role delivers financially efficaciou s and market-based service offers and solutions that re-enforces Nortel's Commun ication Enables Business Solutions' (CEBS) product roadmap and strategy. * Defined and commercialized over 100+ direct and partner assurance services ass ociated with the Contact Center product line in global markets (NA, CALA, EMEA, and APAC) contributing to a global enterprise revenue of $15M for 2008. Year-ove

r-Year (YoY) sustained growth of 8%. * Drove the development of effective pricing strategies to ensure service profit ability and market competitiveness for Contact Center services with input from m arketing, Contact Center Services team members and sales extended team members, and Channel Partner community. Attained a 35% operating margin on General Avail able services in most major markets. * Instituted a monthly R&D review to measure and ensure expected service project performance against R&D spend which enabled budget re-classifications and facil itated continued project progress and budget transparency. Responsible and succ essfully managed a $1.5M annual services R&D budget. * Defined Global Operations requirements (forecasts) and market service segment providers that ensured an 85% service resource utilization rate. Included the so urcing and contracting of services providers in price competative markets. * Instituted various effectiveness tools and kits that helped the Nortel Sales c ommunity and Channel Partners in recognizing the value of introduced services. Resulted in a 50% attach rate of standard services to product sales. Principal Consultant Client Solution Architects (Warrenton, VA), Jul 2001 to Jan 2007 CSA's mission is to provide highly skilled senior consulting resources in the ar eas of supply chain management, business case and financial analysis, integrated logistics support, dynamic modeling, and reliability, maintainability and avail ability technical engineering support for the Department of Defense, Federal Gov ernment and commercial sector. Sr. Manager Consultants are responsible for deli very excellence and quality, engagement thought leadership, consulting services competency building, and consulting intellectual capital production. * Worked with a team of consultants to help re-architect current demand forecast ing algorithms and supply chain processes in Navy Legacy systems into a JDA Manu gistics solution footprint. * Evaluated and prescribed recommendations to the Navy on the utilization of a r epair and procurement model based on Multi-Indentured Multi-Echelon requirement. * Prescribed a prototypic model to the Chief Naval Office on the utilization of optimization on its Base Operations financial budget. * Lead Systems Integrator (SI) responsible for the blueprinting of the Demand Fo recast Management System of the merged US Navy ERP system (Naval Supply - NAVSUP ). * Created a project management framework for Earned Value Management (EVM) for o ne of the US Navy's SPAWAR programs, an ACAT 1 project. Framework included remo te local engineering tasks and contractor managed aspects of the programs. Chief Solution Architect - Financial Services Group Akili Systems Group (Dallas, TX), Oct 2000 - Jun 2001 A technology Dot.com startup. Key tasks included technology due diligence for al l technologies, definition of integration requirements, investment requirements and business case definition. Key member in the Technology Steering Committee in the areas of configurators, CRM, data mining, and portal technologies. * Led Digital Strategy engagement that evaluated the feasibility and attractiven ess of a new e-channel for a Dallas-based health insurance company. * Participated in the proposal development for a large national mortage company to look at a system replacement for their direct web consumer system. * Led a technology and vendor evaluation team for an e-channel system business o ffering. * Implemented a store kiosk system using ASP and SELECTICA for a national office retailer. Business Solutions Manager Electronic Data Systems - E.Solutions / Digital Value Chain (Plano, TX), Jun 199 9 - Oct 2000

Built a consulting practice area around Internet Selling Technologies such as Se lectica, Firepond, Trilogy, Epicentric, and Seibel Sales. * Worked in a start-up environment and helped define the practice group's messag es to the market and help select key technology enablers. * Worked on various proof-of-concepts to demonstrate integration of a product co nfigurator with various supply chain technologies. * Developed architecture and implementation approach for a complex product confi gurator for a hi-tech electronics company. * Recruited and trained junior consultants in the Internet Selling Systems / E-c ommerce technologies. Started as practice as the lone consultant, and built a p ractice team of 7 senior and 3 junior consultants with a revenue impact of $1.5M services within 2 years. Associate / Managing Consultant AT Kearney (Dallas, TX), Jun 1997- Jun 1999 As a top-tier strategy and management consulting firm, ATK only hires from the t op 20 nationally ranked graduate business programs. Experience with ATK ranged from Greenfield business strategy, ERP insight and implementation consulting, Pr ogram Management for Y2K efforts, and customer effectiveness through utilization of early data mining technologies. Fortune 100 clients. * Created a full Enterprise Process and Business Model for a hi-tech company wan ting to explore a virtual business model. * Created a full technology blueprint and an IT re-alignment strategy for a Fort une 100 company. * Created a testing strategy for Y2K efforts for a Detroit car manufacturer. * Provided Program Management Office support to hotel chain operations for their IT migration. * Evaluated an ERP package for functional deployment for a Northern California f ood store company. * Contributed to the creation of SIT Practice Methodology. Summer Business Associate (MBA Associate Intern) Federal Express (Memphis, TN and Dallas, TX), Summer 1996 Evaluated the efficacy and created a strategy and an organizational change manag ement plan to make the organization a 'learning' organization. Software Engineer/ Quality Assurance Manager McCue Systems Inc. (Burlingame, CA), Oct 1988 - Jul 1995 Intern Programmer/Analyst (06/88 to 06/89), Program Analyst (06/89 - 10/92), Sen ior Programmer Analyst (10/92-01/94), QA Manager and Release Coordinator (01/94 to 07/95). Education History Continuing Executive Education (Post-MBA) Professional Masters Certificate in Lean Six Sigma - CSSGB. Villanova University (on-line) Certificate in Product Strategy and Innovation. Telfer School of Management. Uni versity of Ottawa Certificate in Managing Global Virtual Teams. McCombs. University of Texas at Au stin Masters in Business Administration (MBA), 1997 McCombs School of Business (University of Texas at Austin) Graduated with GSB Dean's Award for Academic Excellence (with Honors) Post-Bachelors, Computer Science, 1991 University of California, Berkeley, CA

Several graduate-level coursework in Software Engineering with focus in transac tion processing systems B.S., Management Engineering, 1985 Ateneo de Manila University, Manila, Philippines US equivalent - BS degree in Operations Research and Industrial Engineering. Gra duated with Honors (Cum Laude)