GIDEON BROWN 3919 8th Street Baltimore, Maryland 21225 301.357.7342 gb11b35f6@westpost.

net QUALIFICATIONS Dynamic, results-producing IT Professional with the unique ability to bridge the gap between technology and business. Outstanding background in installing, conf iguring, diagnosing, troubleshooting, and resolving hardware, software, and netw ork issues combine with superior customer service skills to create a powerful sy nergy. Extremely reliable, flexible and adaptable, with a high level of comprehe nsion that lends itself to a very short learning curve. Innovative, creative, an d resourceful in discovering or designing solutions, easily adapting to and appl ying new technology. Able to work under pressure and meet tight deadlines with e rror-free results. Exceptional leadership, communication, presentation, interper sonal, and teamwork skills. Comfortable with technical and non-technical people on all levels of an organization. Excellent organizational, management and multi tasking abilities. Currently pursuing A+ certification. TECHNICAL EXPERTISE Software: Corel Word Perfect, MS Word, PowerPoint, Excel, Access, Lotus Notes 4. 0-4.5, AS 400, Novell, Ghost, PC Anywhere, Hubs, Patch Panels Token Ring, Ethern et Topologies Operating Systems: All Windows including XP & 7, Linux Telecommunications: ANSI/TIA/EIA Standards, Commercial & Residential wiring of 1 10 & 66 blocks, Cross Connections, Wiring Structured Cabling Systems, Fanning & Forming, Patch Panel, Testing & Troubleshooting, Wiring Schematics, Blueprint Re ading/Editing, Fiber Connection (SC, ST), Network Configuration, Aerial Cabling, Wiring of Modular Plugs & Jacks Hardware: Desktops & Laptops: Dell, IBM, Compaq, Acer, Toshiba, E Machines & HP ; Printers: HP 4, 5si, 3si, 8000, & 4000 PROFESSIONAL EXPERIENCE BROWN GLOBAL COMPUTER SOLUTIONS, Oxon Hill, Maryland, 2004 - Present Owner/Operator (Part-Time) * Optimize systems for commercial and residential customers by installing, upgra ding, maintaining, configuring, troubleshooting, and repairing hardware, softwar e, and peripherals. * Facilitated achieving the number 1 placement on the Google search engine for i ts topic in education for the Washington, D.C. Public Schools Teachers' Union by project managing the website development. -Achieved a smooth transition for the new website by conceptualizing, strategizi ng, and implementing the new design, including overseeing developer contractors. -Trained Teachers' Union staff members on using the new website. * Provide outstanding customer service by responding to customers in a timely ma nner, ascertaining their needs and budgets, authoring and executing clear contra cts including scope of work, and completing all jobs within budget and on schedu le. * Ensure appropriate, productive systems by researching technology and options a vailable for the customers, and by staying abreast of the constantly evolving IT industry.

PC HELP SERVICES (Unisys & PricewaterhouseCoopers), Washington, D.C., 1998 - 200 0 PC Help Desk Technician & Network Administrator * Ensured smooth running systems for Social Security Administration and United S tates Census Bureau by troubleshooting, analyzing, and maintaining PC equipment and networks per service level agreements (SLAs); utilized a ticket system for w ork orders. * Earned a commendation from the company for spearheading the nation-wide remote configuration of 522 LANs and 7,830 workstations over a 120-day period for the 2000 Census. -Dispatched technicians and configured the computers using Novell/NT topology vi a Cisco routers and Dell servers, in WAN and LAN environments. COVINGTON AND BURLING, Washington, D.C., 1996 - 1998 Help Desk Technician * Facilitated maximized user productivity by providing technical support for a s taff of 1,000 users via site visits or over the telephone within a ticket system . * Played a key role in upgrading the entire user population with new PCs and upg raded Windows operating systems; configured printers as needed. * Ensured accurate inventory information by spearheading the distribution of des ktops and laptops for partners and associates. EDUCATION & CERTIFICATIONS PRINCE GEORGE'S COMMUNITY COLLEGE, Largo, Maryland Coursework toward an Associate of Information Technology ANNE ARUNDEL COMMUNITY COLLEGE, Glen Burnie, Maryland Coursework in Fiber Optics and Copper Cabling Installations Coursework in Introduction to Computers & Microsoft Office Pursuing A+ Certification, Anticipated May 2011