Alene Levy East Islip, New York, 11730 * (631) 708-7748 (c) * (631) 650-0292 (h) * al11cf20 6@westpost.

net Experienced Healthcare Technology Executive LIFE CYCLE MANAGEMENT...SOFTWARE SPECIFICATIONS MANAGEMENT...OPERATIONS AND TRAI NING MANAGEMENT...PROJECT MANAGEMENT...RISK MANAGEMENT...REVENUE CYCLE MANAGEMEN T...PEOPLE MANAGEMENT Accomplished, results-oriented executive with extensive client/customer relation s experience in service and technology environments. Revenue and metrics driven leader who has measurably streamlined business practices, resulting in over a 30 % increase in efficiencies and capacities. Possess excellent relationship-buildi ng skills, improving client satisfaction over 40% within a 12 month period. Pro ven ability to increase productivity and generate new revenue channels. Defined leadership skills obtained through hands on management of small and medium-sized organizations, including account and project managers, trainers, and integratio n teams. PROFESSIONAL EXPERIENCE: Sandata Technologies, LLC, Port Washington, NY April 2010-December 2010 (Software technology solutions provider to the home health community) VICE PRESIDENT, IMPLEMENTATION AND TRAINING Executed executive leadership and direction to a staff of twenty-one managers an d staff. Developed and standardized operating procedures, implemented software, training, and production life cycle processes. Provided communication, both wri tten and verbal, to project teams and senior executive management. *Restructured the division functionally into trainers and implementers, and cros s-trained 8 of 13 staff along multiple product lines, increasing capacity to imp lement new clients by 20% *Developed interdepartmental policies and procedures to handle all pre/post sal es, resulting in increased efficiency and productivity as measured by monthly me trics *Created standardized implementation project plans including all technical, impl ementation and training phases *Developed monthly metrics tool and reporting across 7 product lines *Life Cycle Management for all new client implementations, averaging over 20 per month *On-going leadership for 1 Director, 4 Managers, 2 Project Managers and 14 staff across multiple Home Healthcare software product lines MDEVERYWHERE, INC., Hauppauge, NY January 2000-April 201 0 (A billing and practice management solutions company servicing physicians and ho spitals) ACCOMPLISHMENTS: *Streamlined implementation processes, resulting in a 30 day decrease in the day s to take a client live *Increased implementation revenue to all-time company high and continued to outp erform each quarter, reaching over one million dollars *Responsible for a 40% increase in client satisfaction as measured over a 12 mon th period

*Developed new revenue streams by partnering with outside vendors *Restructured staff training programs resulting in measurable increases in busin ess efficiencies VICE PRESIDENT, PRODUCT MANAGEMENT (2009- April 2010) Managed short-term and multi-year Product Life Cycles for client-facing and inte rnal applications. Defined product priorities, set time lines and allocated reso urces for Development projects. Determined proprietary software requirements, in cluding fields and functionality for new products. Conducted in-depth market, in dustry and competitive analysis on regular basis to ensure for long-term busines s requirements and market shifts MDEVERYWHERE, INC., Hauppauge, NY VICE PRESIDENT, CLIENT SERVICES (2006-2009) *Oversaw and directed a team of approximately 150 operational employees in our N ew Delhi, India operation including customer support, payor support, AR revenue , and billing operations *Day-to-day managerial responsibilities for 12 Account Managers and Trainers, a nd functional responsibility for development-based Integration Team * Assisted Sales Team with RFP's and presentations to all high-profile prospecti ve clients *Primary source of contact for all clients and client-related issue resolution *Principal resource for MDeverywhere Development Team for product functionality changes and client enhancement requests, MANAGER, CLIENT RELATIONS / PROJECT MANAGER/ (January 2000-2006)

*Created award-winning design specs and authored contents for On-Line Training T ools with outside vendor. Performed QA and editing of product for final client release *Provided technical and application support to all MDeverywhere clients, sales s taff, and professional services staff *Trained and supported providers, administrative users, and internal personnel on the MDeverywhere solution *Performed Alpha II/QA testing, defect tracking, documentation and communication *Discovered vendor invoice discrepancies and remediated with positive results *Initiated and launched an internal audit of voice/data and outsourcing services Allscripts, Inc. Director of Field Service January 1994-December 1998 Healthworks Alliance, Inc. District Director April 1993-December 1994 Geriatric & Medical Centers, Inc. Sr. Sr. Application Specialist July 1991-April 1993 Prior Positions: Zelenkofske, Axelrod & Co/Healthcare/ Computer Solutions, Healthcare Consultant/ Training & Support Manager Step Saver Data Systems, Inc., Director, Customer Service Education B.S. Individual and Family Studies, The Pennsylvania State University