Gordon Scott Hammack 5072 Alpha Drive The Colony, TX 75056 gh11eefde@westpost.net 972.854.

1251 CAREER SUMMARY: I am a motivated, skilled, and seasoned support and repair techn ician with over 21 years of experience relating to Desk Side Support, Technical Support, and Help Desk, primarily with the Windows business environment and most major supporting applications. KEYWORDS: Windows, MS Office, PC, laptop, hardware, software, network, Internet, Web, remote access, technical customer service, results oriented, self-starter , quick study, professional, personable, motivated, organized, facilitator, adap tive, persuasive, stimulating ACCOMPLISHMENTS - Filled and managed PCS's Tech Services SharePoint section with up to date site and technical information, saving all technicians time and effort while trouble shooting and dispatching onsite technicians - Perceived and project managed conversion of Class.com's virtual school printe d documentation to electronic media, saving $1000 per each set mailed - Wrote and implemented HB College's first trouble-ticket system, providing firs t time modeling and trending of issues - Designed and implemented HB College's first software download library, saving thousands of dollars for media duplication and shipping EXPERIENCE - Amassed 21+ years of information Technology, technical support and customer se rvice knowledge, expertise, and wisdom - 10+ years call centers experience perfecting best practice customer services p roficiencies - 5+ years actively developed and delegated lead-in-charge responsibilities mana ging 10-member teams - Planned, provided , and executed technical guidance, leadership, training, and support for small groups working side-by-side or remote by phone, Instant Messe nger, and/or e-mail SKILLS - History of 21 years of experience with DOS/WIN/MAC, network, hardware/software maintenance, troubleshooting, support, and customer service - Natural talent for building, influencing, and sustaining positive business rel ationships with clientele, management, peers, and vendors - Aptitude for strengthening confidence in company brand, products, and services - Flexible to handling multiple tasks concurrently, and easily adapts to new ass ignments - Skilled utilization of many trouble-ticket and report writing systems - Working knowledge and experience implementing programs and utilities for netwo rk, Internet, office suites, and anti-virus/Malware applications EMPLOYMENT 11/2010 - Present The Colony, TX 09/2008 - 11/2010 Worth, TX 08/2007 - 09/2008 rt Richardson, TX 06/2007 - 08/2007 Freelance: PC Tech/Photography PC Tech & Digital Photography Public Communication Services Technical Services Rep II Fort TJX Stores (Fujitsu) Self Employed POS & Back Office Suppo Freelance PC Tech & Handyman

The Colony, TX 01/2007 - 06/2007 Dallas, TX 09/2006 - 01/2007 hnician Dallas, TX 02/2006 - 09/2006 The Colony, TX 08/2005 - 02/2006 r Everman, TX 02/2005 - 08/2005 Fort Worth, TX 02/2004 - 02/2005 t Fort Worth, TX 10/2003 - 02/2004 Fort Worth, TX 03/2002 - 09/2003 Lincoln, NE 11/2001 - 03/2002 incoln, NE 12/1999 - 11/2001 coln, NE

Verizon Fiber Solutions (FIOS) FCSA 7-11 Enterprise Help Desk (Telvista) Enterprise Helpdesk Tec Self Employed Dish Network Self Employed Sprint PCS Self Employed AOL-Time Warner CI-Direct/ZC Sterling Class.com Inc Freelance PC Tech & Handyman Installer/Troubleshoote Freelance PC Tech & Handyman Wireless Technical Suppor Freelance PC Tech & Handyman Broadband Support Technician Customer Service Rep Web Master L Lin

EDUCATION 1983 - 1993 Tarrant County College Fort Worth, TX | Computer Science, English/Li terature, and Philosophy 1980 - 1983 R.L. Paschal High School Fort Worth, TX | General studies, graduated , diploma ACTIVITIES Weekend traveling, adventuring, Geo Caching. Collecting books, movies, and music . Web site hosting, design and blogging. DIY home repair and improvement.