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Rosen Morada 645 G Street Ste 100-894 Anchorage AK 99501 rm128ba50@westpost.

net 907-903-7511 OBJECTIVE Seeking a permanent position with a business entity that promotes equal opportun ity and growth for a rewarding career. SKILL SUMMARY 10 years experience in the Administrative Support field 5+ years experience in Customer Service 2 years experience in Bookkeeping Self motivated, reliable, organized and detail oriented Great ability working with figures Work well with independently or committedteamenvironment Successfully work with people from various cultures and backgrounds Bilingual in Spanish, with the ability to translate verbally and in writing ADMINISTRATIVE CLERICAL SUPPORT Typing Speed 55wpm. Compose and Type Business, Presentation and Research Letters Assisted with the preparation of Financial Reports Trained in most office machines, PC Computer such as Dell, Hewlett Packard, IBM, Fax Machines, Calculators, Copiers, Scanners, Microchip, and CRT Received Certificates from an Accredited College in MS Word, MS Excel, MS PowerP oint Trained in MS Outlook Completed Courses in Alpha, Numeric filing Completed College Courses in Accounting I, II Trained in Interstate Payroll and Utilized Quickens, QuickBooks Pro Trained in Multiline phones and PBX, such as Merlin, Horizon, and Lucent CUSTOMER SERVICE SUPPORT Received Classroom training in Customer Service from Industries such as Hospital ity, Finance, and Technology; Experienced with Walk in Customer, and Inbound Call Cus tomers Proven ability to serve upset Customers Handled large amounts of cash and credit card transactions RECEPTIONIST Greeted customers, answered multiline phones, ordered supplies Routed phone calls, maintained inventory logs Arranged itinerary travel for high profile management Setup conference meetings Successfully managed telephone switchboard in a fast-paced office EMPLOYMENT HISTORY 05/10 to 02/11 Assistant to Controller Alaska Legal Services,Anchorage, AK 08/09 to 01/10 Office Assistant II State of AK/Div of Seniors & Disabilities Services, Anchorage, AK

11/07 to 04/09 Business Customer Consultant I GCI Communications Corp,Anchorage, AK 07/07 to 09/07 Cashier Aurora Foods LLC,Anchorage, AK 01/07 to 06/07 Customer Service Consult I IDEXX Laboratories,Portland, ME 08/06 to 12/07 Industrial Maintenance Portland Hotel,Portland, ME 02/06 to 08/06 Credit Counselor Institute for Financial Literacy,Portland, ME 08/05 to 01/06 Customer Associate Filenes, Portland, ME 06/04 to 07/05 Technical Support Mentor4,New York, NY EDUCATION Key West High School Key West, FL Diploma San Diego Community College San Diego, CA Small Business Management San Diego Vocational College San Diego, CA Front Desk Certificate/Administrative Assistant

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