LISA KINDER 4114 Pianta Drive * Colorado Springs, Colorado 80918 719.351.4018 * lc131c348@westpost.

net STRATEGIC LEADERSHIP PROFESSIONAL Expert in intentional and transformational management with a track record of mor e than 15 years of resourceful department and enterprise leadership. Comprehensi ve skills in change management and strategic planning, including overarching bus iness tactics, program and project development, and management of cross-function al teams. Demonstrated ability to build efficient processes and implement new st rategies both alongside and in place of existing systems. Efficient in effective ly creating innovative solutions based on needs analysis. Proven strength in pro active knowledge sharing, building generational teams and empowering team member s. Sales * Business Development * Market Analysis * Human Resources * Contract Nego tiations * Program Audits * Marketing Plans * Process Engineering * Remote Mana gement * Vendor Partnerships Train the Trainer * Presentations * Continuous Impr ovement * Due Diligence * Team Development * Strategic Planning * Customer Relat ionship Management * Business Integration * Program Management Social Media * Ev ent Management * Change Management * Process Optimization PROFESSIONAL EXPERIENCE COLORADO TECHNICAL UNIVERSITY, Colorado Springs, Colorado Admissions Advisor, Doctorate Programs Current

WSI & SOUTHERN COLORADO WEB DESIGN, Colorado Springs, Colorado 2009 Internet Marketing Consultant / General Manager Directed change management as the owner/manager transitioned out, while managing marketing and sales efforts. Negotiated contracts with new clients and smoothed over bumps with existing clients during the management turnover. Educated prosp ective clients on the cost benefits and opportunities of SEO/SEM, pay per click campaigns (PPC) and social media presence. Analyzed and optimized websites using Google Analytics and developed strategic plans and benchmarking goals. Created campaigns that balanced search engine optimization, PPC, and Twitter/Facebook to achieve the greatest return on investment. Directed a creative team and managed partnerships with vendors and third party service providers. * Increased a client's Google PPC ranking from position 8 to within the top 2 w ithin 2 weeks. * Successfully mastered a new industry with minimal training, demonstrating rel iability, credibility, and unparalleled competence to previously dissatisfied cl ients, resulting in higher client retention. ALERT MANAGEMENT SYSTEMS, Colorado Springs, Colorado 2006 to 2009 Upgrade Product Manager Provided software upgrade demonstrations to existing clients and conducted sales presentations for upgraded features. Convinced clients to migrate legacy techno logy to newly developed systems with higher functionality. Coordinated, planned, and represented the company at trade shows and industry events involving multip le company-sponsored booths, and conducted post-event follow up with leads. Dev eloped and implemented annual software release presentations, online training, a nd videos, while coordinating upgrade schedules for deployment. * Convinced adamantly resistant clients of the benefits of upgrading, selling s olutions to impenetrable accounts by developing rapport and offering persuasive added value benefits like increased profit and higher productivity.

* Managed the transition from Salesforce to Microsoft CRM, migrating data, impl ementing and customizing the program, integrating systems, and training staff. * Proactively developed all marketing collateral including copywriting, layout, and branding of brochures, magazine articles, and advertisements. JUNIOR ACHIEVEMENT WORLDWIDE, Colorado Springs, Colorado 2002 to 2006 Manager, Research and Development (2004 to 2006) Developed educational curriculum supplements, collaborating with field staff to evaluate and authorize localized modifications according to the Junior Achieveme nt requirements rubric. Implemented pilot programs and focus groups to optimize offerings and test third party vendor products for use with current and future c urriculum. Observed program implementation on-site to ensure programs were meeti ng needs for both end users and trainers/educators. Analyzed competitor programs and directed efforts in market penetration. * Raised cost efficiency and quality control of operations by automating multip le processes. * Integrated a compliance officer position into an existing business education system to improve functionality and usability of the program in secondary and vo cational schools worldwide. System Support Specialist (2002 to 2004) Database Administrator Intern (2002) Provided exceptional technical support for Windows and MAC users including deskt op support, network and hardware troubleshooting, domain and exchange account cr eation, and individual and ghosted system builds. Developed and implemented asse t management procedures while managing vendor relationships, hardware lease cont racts, and equipment maintenance. Created and authored user documentation for sy stems and procedures. Provided support to the SQL Database Administrator. * Proactively innovated a system to ensure adequate help desk staffing at all t imes, in effect solving a root cause of legacy customer complaints. * Earned 9 peer recognition awards for exceptional and proactive customer suppo rt. BISYS, INC., Houston, Texas and Cherryhill, New Jersey 2001 to 2002 Contract Programmer / Technical Analyst Installed banking branch automation software systems at client sites, integratin g and customizing the system and training bank personnel as well as trainers. Co ded, tested, documented, and implemented upgraded features and functionality. De bugged and corrected core application issues, supporting clients and developers. * Identified workarounds for bugs on specific operating systems, successfully t roubleshooting root cause. * Satisfied clients renowned as "difficult," by providing outstanding customer support and proactive solutions. FISERV (FLORIDA INFORMANAGEMENT SERVICES), Lake Mary, Florida 1998 to 2001, 1989 to 1996 Senior Programmer / Analyst (1998 to 2001) Supervisor, Product Support (1994 to 1996) Product Manager, Branch Automation (1991 to 1994) Product Representative, Deposit Application (1989 to 1991) Supported a banking branch automation system, evaluating the system in place and conducting needs analysis and specification sheets. Implemented customer specif ications, documenting the process and providing customer support throughout the product lifecycle. Reengineered a core system to eliminate propagation of bugs. Earned rapid promotions with both vertical and horizontal progress, mastering ne w aspects of business operations while maintaining vision and leading cross-func tional teams. * Led cross-functional teams to develop and deploy strategies for product, mark et, and lifecycle.

* Created customizable modules as additions to the core product, maintaining lo ng-term system integrity of the core program. CFI PROSERVICES (HARLAND FINANCIAL), Atlanta, Georgia 1996 to 1997 Supervisor, Technical Support Directed the development and productivity of a software and hardware technical s upport team, mentoring and coaching them to resolve escalated technical issues w ith exceptional client services and streamlined troubleshooting. Established rel ationships with business partners to facilitate optimized customer support. * Promoted quickly from Senior Account Manager to Supervisor of Technical Suppo rt due to outstanding service to clients and ability to identify and correct roo t cause of complications. EDUCATION Master Certificate in Internet Marketing Candidate University of San Francisco Bachelor of Science in Information Technology, Database Management University of Phoenix, Colorado Springs, Colorado