HUMAN RESOURCES QUALIFICATIONS HIGHLIGHTS Completed 6 month human resource internship with local not-for-profit agency.

Able to multi-task, work independently, and maintain confidentiality. Superior customer service skills with expertise in managing conflict and resolvi ng complex problems. Collaborative team player with excellent communication, organizational, and anal ytical skills. Knowledgeable regarding of federal, state, and local employment laws including E qual Employment Opportunity (EEO), American Disability Act (ADA), Family Medical Leave Act (FMLA), COBRA and HIPAA. Technology Skills: Microsoft Office Word; Excel; PowerPoint; Access; Outlook; P eopleSoft; HRIS and HRMS systems. EDUCATION MASTER of HUMAN RESOURCES MANAGEMENT Keller Graduate School of Management, DeVry University, Pittsburgh, PA Selected Coursework: Human Resources Management, Employment Law, Compensation, Benefits, Training and Development, Business Law BACHELOR of SCIENCE, Professional Communications and Information Systems Robert Morris University, Pittsburgh, PA PROFESSIONAL EXPERIENCE EXECUTIVE CIGARS, Pittsburgh, PA 2010 - Present Human Resources Assistant Educate employees on details of benefit package, including life, health, dental, vision, short and long term disability and 401k. Source and screen applicants for food and beverage service opportunities. Conduct interviews; perform reference and background checks. Calculate employee work hours and overtime pay, insuring adherence to company po licies and procedures. Researched options for initiating an annual performance appraisal program and de velopment of compensation guidelines. HOME LOAN SERVICES, Pittsburgh, PA 2003 - 2010 Loan Processor/Interim Team Lead Created new loans within MSP system; ensured accuracy of all information. Prepared monthly productivity reports. Evaluated applications and processed loans for Soldiers and Sailors Relief Act t o determine eligibility for preferred interest rates and loan terms. Supervised and trained six (6) Modification Specialists in job responsibilities. Managed staff performance and provided ongoing performance feedback. Delivered superior customer service including identifying customer needs, respon ding to questions and resolving complex problems. Maintained updates and revisions of loan processing policies and procedures. INTERNSHIP EXPERIENCE THREE RIVERS YOUTH, Pittsburgh, PA 2007 - 2008

Human Resources Intern Distributed reports and memos on behalf of Vice President of Human Resources. Responded to employee questions concerning health benefits, leaves, and internal transfer process. Tracked and monitored staff annual performance evaluation ratings. Interviewed candidates for case worker and supervisory positions. Prepared content for open position postings for multiple publications including trade journals