MYOSHI J. MAUL 6153 North 19th Avenue Phone: (602) 290-4111 Phoenix, Arizona 85015 e-mail: mmdb0ac6@westpost.

net SUMMARY High potential Operations Manager and Training Consultant with extensive experie nce in the development of people and the creation and delivery of quality progra ms. Excellent analytical skills, great communicator, project and program manage r. Accomplished team builder and problem solver with strong organizational skil ls. KEY QUALIFICATIONS * Training Manager and Human Performance Consultant * Tenured Operations Manag er * Field Operations Account Management * Organizational Development * Portfolio Project Manager * Develop, Design, Implement & Measure (results) Le adership Training Program and e-learning solutions * Process Development and Management * Event Planning; Marketing & Collaterals PROFESSIONAL EXPERIENCE Training Manager and Consultant Everest College Phoenix Online/Everest University 2009 to present Training Manager Improve and implement functional and leadership training programs for all levels of staff to include all human performance initiatives, change management activi ties, campus communication, performance management, employee survey results and process mapping. Manage the training team. * Manage the training team including all programs and initiatives. * Develop the Training organization from decentralized functional driven program s to a centralized model to provide value added services along with standardizat ion of training, content, delivery, measurement requirements to a broader audien ce while keeping the current staff level. * Collaborate with functional leadership to understand needs, identify solutions , and implement training interventions or other operational interventions to imp rove the College students' experience. * Implement new hire orientation and customer service programs that are instruct ionally sound, address adult learning needs and align to organizational goals. * Manage vendor relationships and expand service offerings. * Lead the organization in the migration of staff from a College to a University . * Develop, implement and measure results of compliance training to conform to FE RPA requirements. * Introduce and immerse the culture in e-learning solutions in order to reduce c osts and increase trainer bandwidth. * Collaborate with IT to implement systems upgrades, changes and train the staff on new processes and procedures to ensure user acceptance. AGIA Insurance Services, AZ 2007 to 2009 Manager, Human Performance Consulting (Organizational Development Team) Internal Consultant for AGIA for all human performance, environmental, cultural, change management activities and performance management. Manage the training t eam, Leadership Training Program and Individual Contributor Training programs.

* Manage the training team including all performance management activities and b udget. * Developed the Training organization from a low value proposition to a world cl ass Consulting Group including standard measurement tools and implementation pra ctices along with internal contracts to ensure calibration to customer needs. * Develop and write Organizational Development department policies for externall y facing engagement and internal practices. * Select, purchase and implement the Learning Management System to save over 80K annually. * Design, develop and instruct the organization in the use of a standard perform ance methodology. * Consult to research, design and develop or select learning and other human per formance solutions. * Develop and report measurement criteria to measure intervention solutions. * Portfolio project management to support Organizational Development initiatives within scope, on time and within budget. * Design, develop and Implement Instructor Led Leadership Training programs. * Design, develop and Implement e-learning training solutions to ensure 100% org anizational compliance to legally required training. * Write AGIA policy and practices for all human performance activities in order to align all leaders behind a common vision. * Transition the team from a Training Department to an Internal Consulting Group . Avnet Phoenix, AZ 2004 to July 2007 Organizational Development and Training Consultant: Learning and Performance Dev elopment Consultant with Executive Management Team regarding the development of people, c ulture and performance management. * Consultant to research, select or design and present to senior leaders learnin g programs for the Sales, IT, Finance, Logistics and Shared Business Services or ganizations. * Assesses needs and recommend development solutions using internal resources or vendor solutions. * Conduct gap analysis in an effort to identify organizational effectiveness iss ues. Make recommendations for improvement through the use of specific training a nd development programs. * Portfolio project management to support training initiatives. * Partner with executives to re-write Avnet core values and performance competen cies. * Partner with vendors to select training programs designed to create culture ch ange for the organization. * Design, develop and deliver live leadership training sessions to all levels in the organization. * Work with various groups to initiate culture change in the organization throug h the delivery of trainings, working with select managers on projects and consul tation with leaders and executives. * Event planning for the education portion of the Sales Learning Conference whic h resulted in: new and better behaviors around management execution and the intr oduction of a sales process resulting in a 1.5M ROI. Operations Manager Xerox Services Phoenix, AZ 1995 - 2003 Manager Client Loyalty, Quality and Programs 2001 - 2003 Provided development, implementation, inspection and guidance for business proce ss management and client interaction activities within the operation. * Championed Xerox National Operations current quality program - Operational Exc

ellence to define and inspect effective account management processes that increa sed operational efficiency at customer locations. Achieved full year target in 6 months increasing customer satisfaction by 1 point. * Identified, tracked, and noted trends in critical business factors. Gathered, reported, analyzed and made recommendations on essential performance metrics and process indicators to ensure that quality repeatable performance was delivered to the customer based on contracted requirements. * Identified and communicated internal and external best practices that grew ann uity revenue. * Actively developed programs to increase process and operational efficiency wit hin the operation. * Selected as focal point for dissemination and training of process and quality information from both inside and outside Xerox. * Coached and counseled employees on Customer First behaviors, business process re-engineering and standards of performance development to increase customer sat isfaction and retention. * Worked with Headquarter Team to develop Quality Programs throughout North Amer ica to increase current satisfaction levels by 1% and to attract new business. * Maintained cross-functional alliances to trend customer dis-satisfiers and to minimize customer cancellations.

Xerox Services, Phoenix AZ Manager - Training, Staffing and Development Executive 1999 - 2001 Assessed current learning plans against future targeted needs for services organ ization and worked with Trainers and Managers to implement programs to meet the needs of all employees as it relates to business revenue results. * Oversaw all HR functions to include: Staffing, Recruiting; Career Development of employees; Policy, procedure and planning; Balanced Workforce maintenance; Ch ange management; Training Administration; Employee Relations; Coaching and Couns eling all level of employees; Performance Evaluation and measurement; Wage and S alary administration and Employee Communications. * Developed future managers for Xerox by training employees in Management course s and conducting panel interviews with Senior Managers to identify appropriate c andidates. * Managed and expanded the learning organization while significantly trimming co sts. * Ensured that all employees had active learning plans to meet the future busine ss needs of customers and Xerox. * Managed the training and staffing budget to reduce costs by 20% while expandin g offered education. * Performed as Business Coordinator for the INROADS program and expanded the int ake of minority interns as a means to expand diversity among Xerox Leadership. * Designated as Service Champion for tracking service costs against targets and created plans to decrease service costs year over year while managing the techni cal service team and trainers. * Received Retention Bonus and Xerox Achievement Awards. Training and Development Manager 1997 - 1999 Conceived, created and implemented the benchmark training program for operations in the nation for all levels of employees. * Assessed and identified the training requirements for the organization. * Developed and implemented the learning plans for employees on an individual an d group basis. * Evaluated the success of training programs through the use of customer and emp loyee surveys and satisfaction levels. * Developed and delivered the sole documented management training program for th

e development of employees to management positions. Ninety percent of working ma nagers successfully completed this program and were promoted into management. * Spearheaded the training passport program for the nation that tracked employee learning and reduced operating expenses. * Trained and worked with trainers to conduct learning events to meet customer n eeds. * Managed six technical trainers and reduced technical service costs from 13% to 7% of operating costs. * Launched employee retention strategy training for Sales Managers throughout th e country to retain talented Sales Managers. Field Operations - Customer Account Manager 1995 - 1997 Worked with customers to deliver outsourcing services as contracted while reduci ng costs to the customer. * Delivered key operational objectives to deliver key business results. * Presented potential clients with sales presentations. * Led and performed on Quality Improvement Teams that minimized inconsistency in the delivery of services. * Created the "floater account associate" program to ensure contracted delivery of service while providing value added services to customers. * Analyzed and controlled reproduction operational expenses against planned expe nse levels. * Implemented expense control strategies to achieve planned profit levels. * Obtained best cost with vendors for external customers. * Managed on site personnel for outsourcing services to include all HR functions associated therewith. * Recognized by Senior Staff with Xerox Achievement Awards, Peer Awards Team Bui lding Awards and Customer Service Awards.

EDUCATION TRAINING AND CREDENTIALS Chambridge's Who's Who Among Executives and Professionals 2009 Performance Improvement Management Certificate from the International Society fo r Performance Improvement (ISPI) 2009 Certified Performance Technologist - Candidate (ISPI 2009) Thunderbird The American Graduate School of International Management - Certifica te Binghamton University, NY - Bachelors Degree in Theatre with an emphasis in Danc e Lean Six Sigma Yellow Belt Certified Franklin Covey - 7 Habits of Highly Effective People Facilitator - Certification Franklin Covey - 7 Habits of Highly Effective Families Facilitator - Certificati on Franklin Covey - 7 Habits of Highly Effective Managers Facilitator - Certificati on Franklin Covey - Leading at the Speed of Trust - Certification Franklin Covey - Building Trust: The Key to High Performance - Certification Franklin Covey - Driving Business Results with the Seven Habits - Certification Franklin Covey - Focus Achieving your Highest Priorities/Focus for Outlook - Cer tification Franklin Covey - 4 Disciplines of Execution - Certification Ken Blanchard - Situational Leadership II Facilitator - Certification Wilson Learning - Sales Excellence Facilitator - Certification Wilson Learning - Managing the Working Styles - Certification

Wilson Learning - Motivating for Results - Certification Wilson Learning - Managing Conflict - Certification Wilson Learning - Taking Smart Risks - Certification Wilson Learning - The Creative Journey Fostering Innovation - Certification Xerox - Operational Excellence - Quality Programs Certification Xerox - Leadership Through Quality - Xerox Quality Programs Certification Forum - Achieving Service Excellence Facilitator- Certification Career Systems International - Love 'em or Lose 'em Employee Retention Facilita tor- Certification