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ROY LA FONTAINE 280 SW 20 Road - PH-902 Miami, FL 33129 305.613.

2666 PERSONAL QUALITIES & SKILLS Responsible, trustworthy, detail and quality oriented with strong organizational , problem solving and communication skills. Excellent customer service and relat ionship management skills. Courteous, diplomatic and cooperative, always placing high value on honesty and sincerity. Creates positive work environment, always eager to learn and share ideas, good sense of humor, strong work ethic. Efficien t, inventive, experienced in contract negotiations, sales, sales and business ad ministration and regulatory compliance. Computer skills: Microsoft Office, Outlo ok, Explorer, Excel, Publisher, Adobe Acrobat, ACT. PROFESSIONAL EXPERIENCE BAYTRUST REAL ESTATE SERVICES, INC, Miami, FL 2003 - Present Vice President *Organized and directed start-up of residential Real Estate brokerage office. *Grew business up to 23% annually. *Managed operations, marketing, staff development and customer service. *Developed and implemented company products and marketing programs. *Created highly effective newspaper advertising, direct mail and internet advert ising *Implemented Pro-Gold office management systems software. *Created training program and materials for company and trained all Realtor a sociates. *Developed up to $15 million annually in personal Real Estate brokerage producti on in Miami-Dade, Broward and Palm Beach counties. *Developed marketing materials to include product brochures for unique marketing services: Flat Fee Listing Service, 2% Power Listing Service & standard Listing Service, Virtual Tour Menu of services, individual property presentation flyers , designed For Sale Signs, Open House signs and Website content. LEON MORTGAGE LENDING, Doral, FL Mortgage Loan Originator 2008 - Present

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ADATO VOCATIONAL SERVICES, INC., Delray Beach, FL 2008 - 2010 Job Placement Counselor - Employment Network Program Administrator *Job Placement Counselor - successfully mentored individual clients using a pers onal marketing oriented approach, provided job search and support services for S ocial Security disability beneficiaries through the Ticket To Work Program. *Assembled portfolio of effective and useful handouts, flyers and booklets, prov iding information, guidance and advice to job seekers in reference to various jo b search activities. *Responded to telephone inquiries from Social Security beneficiaries requesting information. *Competed Client Intake Interviews, discussing job skills, goals, issues & limit ations. *Created Individual Work Plans for each client for review and approval by client & SSA. *Created new, effective, marketing oriented Resumes for every client. *Provided ongoing support and counseling from Job Search through Post-Employment

. *Program Administrator - Implemented start-up of Employment Network including a pplication to Social Security Administration for Certification as Employment Net work. *Completed registrations as required for new Government Vendors. *Created client activity tracking database utilizing self-customized version of ACT db software. *Administered and processed all Vendor payment requests to Social Security Admin istration. *Acted as company liaison to Ticket To Work (OSM) Operations Support Manager, Ma ximus in all matters pertaining to the Employment Network operations, (PII) Pers onally Identifiable Information security requirements and periodic reporting. BAYTRUST CAPITAL CORPORATION, Miami, FL 1992 - 2008 Vice President - Residential and Commercial Loan Officer *Loan Originator for Residential and Commercial Mortgage products. *Supervised, trained and mentored staff of 10. REGULUS OF FLORIDA, INC., Miami, FL 1992 - 2003 Director of Leasing *Negotiated all leases including allowances for build-outs, lease terms and rate s for 178,000 sq. ft. high-rise office building and adjacent garden style office park. *Major tenants included Bank of America, United Insurance Company, Marchon Inter national Eyewear, Fawcett Airlines, Barbados Department of Tourism, and the Domi nican Air Force. *Increased ratio of occupied space on site from under 60% to over 90% of availab le, rentable space in both locations. *Advised prospective tenants as to development and design of floor plans for pro posed office suites. *Developed and implemented comprehensive lease tracking system, improving the co ordination of activities between local office and home office in California. *Assembled and updated data base of property inventory, specifically information and floor plans of all leased suites and office colony spaces. *Created and administered marketing program including design of marketing materi als and placement of all advertising in local media. *Coordinated tenant move-ins and move-outs with management and maintenance perso nnel. *Created monthly newsletter, informing tenants as to any news pertaining to the property. *Developed and coordinated newspaper advertising. *Created new on-site signage for both locations. *Developed and created new printed marketing materials for leasing information p ackage and presentation for prospective tenants and co-operating Real Estate age nts and brokers. EDUCATION BBA, Marketing, University of Miami, Coral Gables, FL Graduate of Realtor Institute (GRI), Florida Association of Realtors LICENSES Florida Real Estate Broker License - BK 3046350 Mortgage Loan Originator - NMLS 331918 PROFESSIONAL AFFILIATIONS Realtor Association of Miami Florida Association of Realtors National Association of Realtors

Alpha Kappa Psi - Professional Business Fraternity - Life Member

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