LORA GROPPI 21 West 728 Lorry Court, Glen Ellyn, Illinois 60137 (630) 858.1550 (847) 630.8492 lorag3@gmail.

com

QUALIFICATIONS PROFILE Versatile, goal-oriented, and seasoned sales professional, offering in-depth exp ertise in sales development and account management; possess excellent ability to efficiently perform various administrative functions. Employ strategic planning and implementation skills in developing effective mark eting plans and strategies to ensure accomplishment of sales targets. Demonstrat e dynamic leadership and collaboration skills in directing organizations to achi eve common goals and interests. Possess proven competencies in handling multiple tasks complemented with effecti ve time management and prioritization skills to achieve company goals and object ives within strict timelines.

CORE COMPETENCIES Business and Sales Development Special Events and Trade Shows Customer Service Surveys and Public Relations Marketing and Promotions Client Relationships Cold Calling Database Management System

PROFESSIONAL EXPERIENCE Telephone Account Executive, RH Donnelley, Lombard, IL 2005Present Assume primary responsibility in performing marketing consultant functions, serv ing clients who spent $3,000 monthly in advertising and promotions. Built and maintained strong professional relationships to achieve and ex ceed short term and long term sales goals. Ensured clients needs were met by formulating and demonstrating quotes on s pecific programs. Facilitated collection of payments from various delinquent accounts to s uccessfully increase total operating assets. Identified and resolved client-related issues to ensure delivery of high quality of customer service. Online Senior Admissions Advisor, American Intercontinental University, Hoffman Estates, IL 20032005 Held accountable for providing expert assistance to students by giving academic advice and support in obtaining financial aid and in submitting required academi c documents. Effectively trained and motivated employees and colleagues to improve pe rformance rating.

Meticulously evaluated and screened candidates who were qualified to ent er the school. Built and maintained professional relationship with candidates to enhanc e communication as well as develop student retention rate.

EARLIER CAREER Home Business / Entrepreneur, Visionary Technologies Assistant Recruiter, Competitive Systems Advantages, Rosemont, IL Assistant Office Manager, American Express Financial Services, Bradenton, FL Project Lead-Information Gathering/Lead Generation, Goodyear Tire Company, Elk G rove Village, IL Sales Associate, Gibbs Laboratories, Skokie, IL

EDUCATION Bachelors Degree in Marketing University of Illinois, Chicago, IL ~ GPA: 4.3/5

TECHNICAL ACUMEN Microsoft Office Suite, Contact Management Software, and ACT! Database