Zack T. Crowell 2021 Cloyd Blvd Apt B4 Florence, AL 35630 Home - (256) 762-9186 E-mail - zc13a39e2@westpost.

net Qualifications: Diverse work experience has included human resource based roles, extensive quota -based sales, floor management, and various customer service and technician posi tions. This has resulted in a working expertise on a variety of computer operati ng systems, human resource management, and sales expertise. Computer Experience: Highly proficient in Microsoft Office (Word, Excel, Power Point, Oracle and Peop leSoft (HRMS/ Reporting), ATS (Applicant Tracking Systems), Human Resource Info rmation Systems, Access, Visio, Project, Expression Web), Mac OS X, Adobe Photos hop, HTML, Java, Visual Basic, Microsoft Visual Studio 2005, Xerox, HP, LAN netw orking equipment. Education: *High School Diploma - Muscle Shoals High School, May 2004 * BBA: Human Resource Management - University of North Alabama, July 2007 (Completed BBA degree in 3 years) Certifications: National Member of Society for Resource Management (SHRM), Memb er of North Alabama Shoals Society for Human Resource Management & Shoals Societ y for Human Resource Management Professional Experience: Times Daily | December 2010-Present Recruitment Solution Specialist -Find most efficient/cost effective recruitment solutions possible for print, online job postings (Monster.com), and resume sear ch (Applicant Tracking Systems) for local and national companies who have 100+ e mployees. Establish recruiting requirements by studying organization plans and o bjectives; meet with managers to discuss needs. Maintain knowledge base of hr gu idelines and proficiency in HRIS. Develop recruiting materials by collecting, de signing, and preparing written and visual materials; writing and coordinating or ganization web page content for HR Managers; prepare print advertisements and jo b board postings. Establish candidate qualifications for Human Resource Managers by developing knowledge, skill, and screening questions for each position. Verizon Wireless | June 2009 - December 2010 Sales Consultant - Regularly exceeded quota in a fast paced sales environment. H eld a position of responsibility that included: inventory control, staff trainin g/assistance, store opening and closing operations, customer tracking/follow-up, daily deposit preparation, and resolved escalated customer complaints in a time ly and empathetic manner. -Proved leadership ability by being elected "Subject Matter Expert" for entire s tore and being responsible for all employees' certification on device training a nd product knowledge of new technology coming out. -Generated new business in assigned territories through prospecting, cold-callin g, networking, and generating leads and referrals. -Trouble shooted PC operating systems, specifically device manager and TCP/IP co nfigurational/ IT. AT&T Corporate Retail | December 2008 - June 2009

Sales Representative - Met and exceeded monthly quota for wireless and wire line services. Delivered sales presentations to potential customers demonstrating th e benefits and features associated with wireless and wire line products. Managed an extensive customer base and provided excellent customer service to clients. Answered billing questions and engaged in phone trouble shooting. Verizon Wireless/Adecco | July 2008 - November 2008 Temporary Employee -Provided payroll information by processing time and attendan ce records using Oracle and PeopleSoft (HRMS/ Reporting). Submitted employee dat a reports by assembling, preparing, and analyzing data. Responsible for maintai ning, stocking, and pricing inventory with the assistant supervisor of operation s. Floor led store and maintained customer retention by ensuring every customer is treated with the highest level of courtesy and professionalism. Assisted tech nicians with phone trouble shooting while answering phones in a multi-tasking en vironment.