LORI A. OLSON 2750 Joseph Ave, Apt. 6 * Campbell, California 95008 * (650) 307-2886 * lo13b17ae@westpost.

net Dynamic, well-organized administrative professional excelling in fast-paced environments, deftly managing multi-line phone systems and high-traffic reception areas as part of foundational support key to overall corporate success. Customer service-oriented team player consistently meeting deadlines. Strong administrative skills used to help complete projects as assigned by multiple internal departments. * Versed in Microsoft Word, Excel, Outlook, PowerPoint, and SalesForce. PROFESSIONAL PROFILE * ADMINISTRATIVE SUPPORT: Assisted various departments with file setup and other tasks as assigned. * MULTI-LINE PHONE SYSTEMS: Fielded as many as 150-300 calls per day, professionally and accurately transferring callers to the requested person. * MAIL MANAGEMENT: Sorted and distributed incoming mail while ensuring the timely pickup of outgoing mail. Arranged shipments through UPS and FedEx. * DATABASE MANAGEMENT: Updated vital information in company systems, including phone and employee lists. Input client information. * GUEST RELATIONS: Tracked visitors, issuing and retrieving badges as well as visitor agreements for such companies as Trilliant Networks. * PROJECT MANAGEMENT: Completed initiatives as assigned by such departments as Marketing, Shipping, and Business Administration. * INVOICING: Reviewed and prepared daily invoices for submission to and payment by the Accounting Department. * CUSTOMER SERVICE: Helped clients with various requirements, such as insurance policy selection and timely application processing. Mail Management * Invoices * Administrative Support * Customer Service * Database Management Visitor Relations * Telephone Communications * Organizational

Skills * Deadline Management WORK HISTORY _CORPORATE RECEPTIONIST_, TRILLIANT NETWORKS, REDWOOD CITY, CALIFORNIA * 2007-2009 _CORPORATE RECEPTIONIST_, ESIGNAL, HAYWARD, CALIFORNIA * 2004-2006 _RECEPTIONIST/ADMINISTRATIVE ASSISTANT_, LOS GATOS UNITED METHODIST CHURCH * 2004 _CAREER NOTE: __Operated privately held business __*__ 2002-2004_ _CUSTOMER SERVICES REPRESENATIVE_, GOUGH INSURANCE, SAN MATEO, CALIFORNIA * 2001-2002 _CORPORATE RECEPTIONIST,__ _TELE ATLAS NORTH AMERICA, MENLO PARK, CALIFORNIA * 2000-2001 _RECEPTIONIST/CUSTOMER SERVICE REPRESENTATIVE_, COOKE PHARMA, BELMONT, CALIFORNIA * 1999-2000 _CORPORATE RECEPTIONIST__, _CISCO SYSTEMS, SANTA CLARA, CALIFORNIA * 1996-1999 NOTE: Served as FAMILY CAMP REGISTRAR (Volunteer) for the LOS GATOS UMC CHURCH (1999-2008). EDUCATION/PROFESSIONAL DEVELOPMENT GENERAL COURSEWORK, College of the Redwoods, Eureka, California EARLY CHILDHOOD EDUCATION, De Anza College, Cupertino California CERTIFICATE, OFFICE SKILLS/MOS APPLICATIONS/GENERAL OFFICE ADMINISTRATION, OICW, Menlo Park, California