Lesa McComber, MCSE 11201 Joyceton Drive, Upper Marlboro MD 20774 | Phone: 202.670.5521 | lm13c4250@ westpost.

net Professional Profile I am a highly accomplished and self-starting SMS/SCCM professional with exceptio nal organizational and communication skills. Extensive background in analyzing processes, software deployment, security patching and operating system deploymen t and tailoring solutions geared towards the long-term business initiatives of a n organization. Ability to support diverse teams on multiple projects and commu nicate with key internal personnel to implement strategies based on systems anal ysis. Recognized as a problem solver and critical thinker implementing processe s to meet and exceed business goals and objectives. I am looking to advance my career with a company that rewards a team player, innovation, and a proven track record of success. Highlights of skills: * * * * * * * * * * * * * Troubleshooting & Testing Front-end analysis and evaluation Process Design Strategic Planning & Analysis VB Scripting WQL Scripting Power Shell scripting Batch File scripting Package Building Team Leadership & Effectiveness Systems Implementation Risk & Security Assessment Training and Development

Core Competencies * Ability to perceive a need and initiate solutions based on strategic planning and analysis. * Notable accomplishments implementing processes to meet and exceed business goa ls and objectives. * Provided technical support accommodating multiple departments and coordinating action plans to ensure internal system remained functional and operational. * Demonstrated ability to collaborate with technical teams and key decision make rs in the development of user applications. * Implemented processes and best practices that ensured timely deployment of sec urity patches to workstations in the enterprise raising the successful deploymen t rate for security patching from 25% to 90%.

Professional Experience Mindbank Consulting Group Reston, VA

SCCM/Windows 7 SME (contractor) United States Treasury Current Employment: Contractor, United States Treasury. Nov 2010 to Present Job Title: SCCM Administrator/Windows 7 SME Job Description: SCCM Administration The U.S. Treasury had 3 separate SMS/SCCM sites. I built a new Windows 2008r2 server with SCCM 2007 R3 consolidated the 3 sites i nto one manageable site. This allows future Administrators to manage the 4,000 user site in one console s ession. * Managing the site entails: package and collection transfers to the new site. * Managing and deploying Software Patches via the SCCM Console * Monitoring the System Center Configuration environment with Systems Center Operations Manager and various custom VB Scripts and tools. * Day to day work involves keeping the workstation clients healthy, monitoring t he workstations for required security patches. * Testing and deploying the security patches. * Customizing, packaging, testing and deploying applications such as Adobe Acrob at Professional version X and Microsoft Office 2010 * Packages were customized using EMCO, Adobe Customization tools, Office Customi zation tool, SMS Installer, Orca and Installshield. * I worked on re-packaging Windows XP applications to work on Windows 7 Workstat ions. This involved taking the current application packaged to be deployed to Wi ndows XP and Re-packaging or re-scripting the application to work on a Windows 7 computer. * Created Support Documentation for process I created or improved. *Created Change Control Request for patches, software deployments and process im provements. I currently hold a Public Trust Clearance as required by The United States Treas ury. Boeing Employees Credit Union, Tukwila, WA 10 SMS/SCCM Administration * Manage and maintain workstation infrastructure in the production environmen t. Deploy software and custom packaging/testing to workstations using SMS/SCCM, Install Shield, Altiris, SMS Installer and Desktop Authority. * Provide supervision over the patch management lifecycle. Created scripts to automate deployment of third party software, security patches and Microsoft secu rity patches to workstations. 2007 to Oct 20

* Perform validation of scripts for compatibility issues on a Windows XP, Vist a and Windows 7 environments and troubleshoot problems through log reading and t est assessments. * Designated as Antivirus Administrator. Ensured that antivirus updates were d eployed on schedule to avoid virus infiltration resulting in zero incidents of e nterprise virus outbreaks. * Implemented procedures for SMS/SCCM and compiled a written knowledge base do cument to ensure full compliance with Microsoft standards. * Ensure full compliance with State and Federal regulations governing desktop and network security resulting in a passing score during desktop audits. * Wrote custom VB, WQL and Power Shell scripts to enhance functionality the BE CU SCCM environment. * Document procedures for workstation maintenance and ensure adherence. * Perform data analysis, metric and trend reporting. * Perform desktop foundation image development, management and deployment. * Provide support to Tier III workstation infrastructure and acted as liaison b etween Microsoft support to ensure timely resolution of work stoppage issues.

Microsoft, Redmond, WA Contractor

2006 to 2007

* Contracted by Microsoft for a project geared towards testing new SCCM prod uct before release. * Collaborated with the development team to debug and validate scripts durin g the creation of the SCCM product. * Served as liaison between development team and end-users to ensure that ne eds were being met during the development stage. * Encouraged the use of formal software quality assurance processes and meth odologies including integration with overall development processes. * Measured functionality, compatibility, reliability, performance and securi ty and provided documentation on results. * Use VB and XML scripts to test for potential failures and defects providin g suggestions for improved design and maintenance.

Boeing International, Kent, WA Level 2 Desktop Support Analyst

2005 to 2006

* Offered support of Windows 2000, Windows XP, Microsoft Office through 2003 , Active Directory, Outlook, Anti-Virus, Anti Spyware, VPN, Internet Browsers, M icrosoft SMS, WebEx and Back up tools. * Consulted as the subject matter expert for Mozilla and Firefox internet br owsers. * Created a knowledge base of scripts to resolve complex second level suppor t issues. * Used Microsoft TechNet and Microsoft Knowledge base to locate and resolve complex issues. Compiled a best practices guide on issue resolution for new tea m members.

* Monitored user permissions in Windows Active Directory Check Group Policie s to ensure that correct settings were being employed to ensure enterprise secur ity. * Participated in the Beta Testing of Office 2007 in preparation for applica tion deployment. * Actively supported Microsoft Digital rights Management for Microsoft Offic e 2003 and 2007 beta. Created process and procedures support documentation. * Corrected obscure application error in Microsoft Office 2000, XP and Offic e 2003, 2007 beta versions. Also performed troubleshooting for encryption appli cations such as PGP, EPFolders, IE and other COT and proprietary software. * Support Boeing Enterprise providing step by step troubleshooting to custom ers and clients through setup and configuration of routers and access points all owing secure VPN remote access. * Troubleshoot hard drives in need of fragmenting, replacement back up, thum b drives, PDA and Blackberry optical drives. * Demonstrated skill in the detection and resolution of user configuration e rror through research and application of various knowledge bases.

DirectTV Operations, El Segundo, CA Senior Operations Analyst/Lead

1999 to 2004

* Acted as senior lead and Tier 3 desktop support to the Engineering Departm ent consisting of approximately 500 workstations. * Single-handedly provided support for 100 MAC workstations within the Direc t TV Creative Services Department. * Served as project lead during department transition from Mac OS9 to Mac OS X. Managed project through the entire life cycle including budget, feasibility proposals, script creation, and back up processes. * Created group specific Mac OS x images designed for each of the groups wit hin the Creative Services Department using Carbon Copy Cloner. Wrote Net Boot s cript to install the OS package across the network. * Performed system upgrades, minor troubleshooting, repair of desktops, lapt ops and peripheral devices. * Troubleshoot LAN-WAN network connectivity issues and supported off-site em ployees through remote access. * Performed scheduled back up of user data using applications such as Ghosti ng tools and Altiris PC Transplant. * Performed set up and maintenance of user accounts using Active Directory, Bindview and other user management tools. * Participated in major company-wide upgrades and rollouts requiring collabo ration with other departments. * Served briefly as Microsoft Exchange Administrator.

International Monetary Fund, Washington, DC Systems Analyst

1998 to 1999

* Responsible for recommending, testing and the implementation of both softw are and hardware upgrades to subsidiary offices worldwide. * Discerned needs of end-users and communicated these needs to department he ads and decision makers. Worked in tandem with the development team to implemen t changes to existing software based on needs. * Performed data analysis, testing, debugging, audits, disaster recovery and problem resolution. * Created data verification methods and complied with standard system proced

ures. * Employed methods such as QA testing, software automation scripting and Gho st and SMS processes to measure functionality, compatibility, reliability, perfo rmance and security. * Collaborated with other team members to resolve complex problems throughou t the software development life cycle including the preparation of detailed prog ram specifications. * Compiled testing reports and created best practices manuals based on the r esults.

Knowledge and Skills Detail oriented and highly motivated Microsoft System Center Configuration Management Microsoft System Center Operations Manager Microsoft System Center Configuration Management Server Builds Microsoft System Center Configuration Management System Migration Image Building and deployment. Proficiency in using Microsoft Office 2000, XP, 2003, 2007 and 2010 Proficient in supporting and troubleshooting Windows 2000 , XP, Vista, Win dows 7, Server 2003, Server 2008 * Mac OS 9 advanced troubleshooting and support 2002 * Microsoft Active Directory 2003 * Advanced troubleshooting of Windows 2000 , XP, Vista, Windows 7, Server 20 03, Server 2008 * MAC OS X Administration 2004 and Server Administration 2004 * Windows 2000 * VB Scripting * WQL Scripting * Power Shell scripting * Batch File scripting * Package Building * * * * * * * *

Lesa McComber, MCSE 11201 Joyceton Drive, Upper Marlboro MD 20774 | Phone: 202.670.5521 | lm13c4250@ westpost.net

Education and Certifications * 83 to * * * * * * AA Business Administration, Long Beach City College, Long Beach CA 1985 A+ Certification - 1997 MCSE Microsoft Windows NT + Exchange - 1998 SMS Administration - 2001 Advanced SMS certification - 2008 SCCM 2007 Certification 2009 Always taking core competency training to keep skills up to date 19