John Hays 6580 NE Honeysuckle Lane Bainbridge Island, WA 98110 206 419 5001 jh15c158a@westpost.

net Demonstrated Skills Affirming management and relational skills; active listening to understand staff or customer needs; ability to cultivate productive relationships; ability to ar ticulate clearly in written, oral, visual and internet communication; commitment to working enthusiastically toward achievement of organizational goals; persist ence; strong, mature work ethic; cross-cultural experience and broad knowledge. Proficient in use of Microsoft Word, Publisher, PowerPoint, Excel and social med ia. Experience Founder, Owner and Operator Bainbridge Home Furnishings LLC, dba Port Madison Home, 2004-2011 Conceived, planned, established and managed a retail home furnishings business. Organized and supervised all aspects of the business: marketing, sales managemen t, supplier negotiation, inventory control, financial operation, home delivery, social media, online presence at www.portmadisonhome.com. Vice President, Corporate Accounts Office Pavilion / MBI Systems, Inc., 1997-2003 Successfully negotiated and expanded the company's contracts for planning and furnishing of the office facilities of multiple large and small corporate organi zations. Annually achieved company record sales of high quality furniture system s, seating and storage products manufactured predominantly by Herman Miller, Inc . Clients included Safeco Insurance, Puget Sound Energy, Fluke Electronics, WRQ Software, BECU, et. al. General Manager Office Pavilion / MBI Systems, Inc., 1994-1997 Provided affirmative leadership and management of all elements of a profitable contract furniture sales organization (annual sales approximately $20 million). Initiated the repositioning and promoted the growth of the focused SQA (Simple, Quick, Affordable) division of the organization in the northwest market. This po sition was eliminated with the sale of the company, which led to assumption of t he role above. Owner/Operator, Hobble & Hays, Ltd. Owner/Operator, Eagle Harbor Window Coverings 1991-1994 Founded and operated all elements of a retail residential furniture and home dec or business and an in-home consultative window covering sales business at Bainbr idge Island, Washington. Contract Furniture Sales Office Pavilion / MBI Systems, Inc., 1983-1991 Negotiated and executed contract sales of conventional and modular furniture sys tems and medical materials management systems by Herman Miller and other manufac

turers for office, healthcare and laboratory environments through a strongly con ceptual, consultative approach. Clients included commercial, municipal, federal, military, healthcare and non-profit organizations. Exceeded aggressive sales go als in six of eight years. Contract Furniture Sales Bank & Office Interiors, Inc., 1979-1983 Sold contract office furnishings, space planning and design services, representi ng Steelcase products and others. Led a major municipality into a standards program for open office systems. Upgraded seating standards of a major electrical utili ty. Secured company's participation in a national contract with a multinational petroleum producer. Assistant Dean of Admissions, Seattle Pacific University, 1976-1979 Identified prospective students and planned and implemented targeting strategies for enrollment of freshmen and transfer students. Counseled high school and coll ege students and their families in educational decision making and financial aid . Substantially increased enrollment of new students in a period of declining college student population. International Ottawa University International Hong Kong, 1996 Ipoh, Malaysia, 1997 Course: BUS305, Practice of Management, 3 credits. Taught an intensive college level course. The classes were constituted of young Chinese, Indian, Vietnamese and Malay business people enrolled in a baccalaureat e business degree completion curriculum. Travel in Germany, Great Britain, Czech Republic, Austria, Malaysia, Thailand, I ndia, Costa Rica, Ecuador and Netherlands Antilles. Organizations Member & Director, Rotary Club of Bainbridge Island Director, Bainbridge Island Downtown Association Member, Rolling Bay Presbyterian Church Former member and President of the Board of International Neighbors, Seattle. Education M.A., Michigan State University, 1976 B.A., Seattle Pacific University, 1974 Publication Journal of College Student Personnel, January 1977, pp 5-10 "Student Involvement in Collective Bargaining" A review and critique of then-current precedents and legal/conceptual framework for collective bargaining in higher education. Personal Married 36 years, three adult children

Student of German language, literature and history, continuously since 1990 Recommendations from Associates, Customers and Employees Mike Luciani, Senior Account Executive, JRM Sales & Management Mike is a furniture industry sales and management consultant I employed in 2007. This brief recommendation was written for posting at LinkedIn.com: "John is one of the most caring and personable people I know. He is passionate a bout his business and the service he provides to the residents of Bainbridge Isl and, Washington and the surrounding area. He is a professional in every sense of the word and I was privileged to work with him and his staff of professionals f or over a year and we continue to have an ongoing relationship as friends." Sep tember 29, 2009 Paul Gray, Director of Healthcare Sales, MBI Systems, Seattle, and former collea gue This brief recommendation was written for posting at LinkedIn.com: "John is an excellent business partner. He always looks for a win-win in busines s transactions that will lead to long term relationships. John's honesty and bus iness ethics are obvious as he works hard to develop, grow and further his busin ess. His experience, work ethic and personality are just some of his strong trai ts. I highly recommend John Hays." October 27, 2009 Kathryn Lamka, Owner, Same-Page Consulting and customer of Port Madison Home These comments are from a note written on the occasion of the announcement of st ore closing: "We purchased a dining room set at your store and experienced problems with the manufacturer. Your staff was absolutely the BEST POSSIBLE in helping us get prob lems resolved and I can't say enough good things about that. You will always be one of my "customer service excellence" stories that I tell quite often." March 17, 2011 Elizabeth Kornelis, former employee of Port Madison Home These comments are from a note written on the occasion of the announcement of st ore closing: "I want you to know that my experience of working for you and for the store has made an enormous impact on me. You gave me the opportunity and training to do so mething I always envisioned myself doing -- interior design. Working with client s and talking them through their design dilemmas was what truly inspired me... I think you knew that selling wasn't among my strengths, but you found other aspe cts of my work ethic valuable. Your store provided such an important dynamic to the [Bainbridge Island] downtown scene. John, thanks for all of the skills, confidence and exper ience you instilled in me and for your dedication to your community." March 17, 2011