Jonathan W.

Ratchford (719) 598-7670 - h 99-0322 - c

285 W. Woodmen Rd. Colorado Springs, Colorado 80919 (719) 535-3391 - w (719) 4

OBJECTIVE: A technical management position with a progressive company.

EXPERIENCE: VERIZON BUSINESS (Formerly MCI) Colo rado Springs, Colorado Sr Software Systems Eng. and Acting Manager May 2004 - Present I planned, developed, tested and documented computer programs applying knowledge of programming techniques and computer systems. Applied knowledge of applicatio ns managed below to improve software in multiple applications in order to furthe r reduce problems currently being experienced by Application Support. I assisted coworkers and supervisors in identifying and resolving these problems. I resear ched and recommended many software solutions for new projects currently underway at Verizon. I am currently working with JAVA, DB2, ORACLE and XML using IBMs We bSphere Information Integrator products on the mainframe and AIX Unix servers. My other team utilities ORACLE BI and IBMs Datastage. I am also building the first Service Level Agreements (SLA) centralized database s for Verizon. These databases will interface with all the main service profile s within Verizon and be maintained thru a custom GUI by the Product Marketing te am. MCI (WORLDCOM) Co lorado Springs, Colorado Manager of Online Application Support January 1998 May 2004 Directed and managed staff of 22 full-time employees in 8 major Order Entry Onli ne Production Support groups and over 500 DB2 and ADABAS databases for the entir e Business side of WorldComs Long Distance. Participated in decisions concern ing staffing and promotions within the department. Planned organization policies and goals and implemented goals through subordinate administrative personnel. D irected the training of subordinates. Conferred with department heads involved with proposed projects to ensure cooperation and further define nature of projec t. Coded customized customer account reporting and executive-level application metrics programs. Planned and implemented several database reconciliations that resulted in the recovery of $100s of millions in lost revenue. MCI Colorado Springs, Colorado Team Lead, COMS Online Application Support January 1 995 January 1998 Team Lead of the COMS On-line Production Support group, leading a group of 7 peo ple. Responsibilities include maintaining all production databases, working trou ble tickets, handling escalations, accessing and scheduling training for staff m embers. Responsible for providing management with status reports and input on st aff reviews. Coded customized customer account reporting and executive-level a pplication metrics programs. MCI Colorado Springs, Colorado Senior Programmer I July 1993 - January 1995 Answered questions applying knowledge of computer software for MCIs Business Ord

er Entry users. Investigated and resolved computer software and hardware proble ms of users. Talked with coworkers to research problems and find solutions. Ma intained inventory of MCIs customer billing addresses, circuit, service, and loc ation information. Maintained high standards of excellence and superior data int egrity. PRC Inc Reston, Virginia Computer Analyst July 1989 - July 1993 Assigned to the U.S. Patent and Trademark Office, USPTO, contract that is a larg e-scale system development and maintenance project. Responsibilities included s cheduling and coordinating actions against many production databases and files, access the accuracy of data produced from loading patents to optical disks, init iating remedial action to bring data into conformance, programming complex utili ties to insure data completeness and accuracy, interacting with client and other staff personnel, developing and delivering reports to the client on data comple teness, and training of other staff members.

EDUCATION: North Carolina State University, Raleigh, North Carolina B.S. in Computer Science, 1989 AWARDS: STAR AWARD, PRC Inc., May 1992 EXCEPTIONAL PERFORMANCE AWARD, PRC Inc., 1992 WAY-TO-GO AWARD, MCI, 1994 ALLSTAR AWARD, MCI, 1996 WAY-TO-GO AWARD, MCI, 1996 PEAK ACHIEVER, MCI, 1996 HERO, MCI, 1997 (ITs second highest award) RING OF CHAMPIONS, MCI, 1998 (ITs highest award) FIRST IN SERVICE, MCI WORLDCOM, 1999 SUMMIT CLUB, WORLDCOM, 2000 (ITs highest award) REFERENCES: Available upon request