BERENIKA FREDERICK 201 Smith Road * Jim Thorpe, Pennsylvania 18229 570-325-9805 * PRACTICE MANAGER/ HEALTHCARE ADMINISTRATOR Skilled

radiology technologist with a Master of Business Administration in Healt hcare Administration and over 20 years of experience administering a range of ra diation technology services to patients. Accustomed to managing staff and creati ng an office environment focused on patient care and quality control. Strict att ention to detail used to ease patient flow, ensuring the shortest wait times for patients and delivering the highest quality customer service. Strong communicat ion and organization ability. Core Competencies Radiologic Technology * Diagnostics * Staff Management * Patient Flow Clinical Coordination * Customer Service * Medical Imaging * Protocols & Procedu res Quality Control * Equipment Troubleshooting * Mammography * Patient Care Training * Scheduling & Operations * Budgeting * Inventory * Problem Solving PROFESSIONAL EXPERIENCE Eeaglesmere Medical Associates, East Stroudsburg, Pennsylvania * 2008-present BMD technologist / Contractor Private medical practice. Performed BMD studies and monitored QA/QC procedures a nd protocols. Monitored work flow to determine wait times and anticipate any cus tomer inconvenience. Provided excellent customer service using all formats of co mmunication. ADVANCED RADIOLOGY SERVICES, East Stroudsburg, Pennsylvania * 1999-2010 Outpatient radiology imaging practice, with more than 30 employees in 2 location s. Clinical Coordinator / Technologist Supervised radiology team at 2 busy offices, including scheduling of staff in bo th locations, taking into account patient appointment loads, requested time off, and employee certifications in relation to patient imaging needs. Trained and m entored new technologists, ensuring their adherence to company standards and pro cedures. Monitored patient flow to determine wait times and anticipate excessive patient inconvenience. Provided excellent patient care and customer service in all aspects of radiation technology including CT scans, MRIs, mammography, ultra sound, and BMD. Highlights & Achievements: * Created quality control procedures and strict protocols for all office employ ees, establishing a corporate culture known for attention to detail and superior patient care. * Provided leadership for all office employees through exacting work ethic, sig nificantly reducing unscheduled employee paid time off. UNITED NATIONS Radiological Consultant * 1999-2010 Advised UN doctors assigned to Project Hope and other international charitable o rganizations, researching and reporting on cutting-edge radiological practices f or third-world countries. Highlights & Achievements: * Led team in developing high-tech radiology suite located within UN hospital i

n Afghanistan, by thoroughly researching, organizing, and supervising installati on of necessary equipment. * Provided expert counsel to UN doctors on the best practices and procedures fo r successfully operating radiology departments. PHYSICIANS PLUS, Allentown, Pennsylvania * 1997-1999 MD Assistant / Technologist Managed patient care by assessing patient's radiological needs in collaboration with physicians and conducting all tests necessary to provide top-notch customer service. Maintained all radiological equipment, troubleshooting minor problems and determining accurate baseline readings. Monitored patient progress. Created schedules designed to decrease patient wait times. Highlights & Achievements: * Enhanced patient scheduling to achieve shorter wait times and better patient care. * Recognized for providing accurate testing and quality control. QMS SERVICES, Philadelphia, Pennsylvania * 1997-1999 Radiology Technologist Performed diagnostic imaging examinations such as X-rays. Prepared patients for radiologic examinations with optimum accuracy. EDUCATION & TRAINING Master of Business Administration in Business/Healthcare Administration (2010) University of Phoenix - Phoenix, Arizona Bachelor of Science in Radiologic Sciences (cum laude) Florida College of Health Sciences - Orlando, Florida Additional specialized coursework in CT Scans and Magnetic Resonance Imaging (MR I) Associate degree in Science (1995) Bronx Community College-New York, New York-Two year internship in Columbia Presb yterian Hospital Associate degree in Science (1986) Poland-Certified by World Education Services LICENSES Diagnostic Radiology, Mammography, Bone Densitometry, Radiation Therapy-(inactive) MEMBERSHIPS/LANGUAGES American Registry of Radiologic Technologists (ARRT) International Society for Clinical Densitometry (ISCD) Bilingual Fluency in English & Polish 201 Smith Road * Jim Thorpe, Pennsylvania 18229 570-325-9805 * Dear Sir/Dear Madam: Please accept my application for the Practice Manager position. As you'll see fr om my resume, I am an experienced radiologic operations coordinator with over 20 years of experience providing exemplary patient care from wait time reduction t

hrough equipment maintenance. I understand the ins and outs of staff scheduling, with a proven ability to improve patient flow resulting in better customer serv ice. With a Master of Business Administration in Business and Healthcare administrati on, and a track record as a Clinical Coordinator and Technologist with Advanced Radiology Services, as well as the ability to successfully train and mentor othe r technologists, I am now seeking the opportunity to join the team of a dynamic and innovative organization such as yours. A sample of my career highlights includes: * Training technological staff, providing them with technical and operation pro tocols and procedures * Created quality control procedures and strict protocols for all office employ ees establishing a corporate culture known for attention to detail and superior patient care. * Led a team in researching and developing high-tech radiology suite located wi thin a United Nations hospital in Afghanistan, by thoroughly researching, organi zing, and supervising installation of necessary equipment. * Developed better methods of scheduling patients resulting in shorter wait tim es and improved patient care while with Physicians Plus. With the interpersonal skills necessary to manage employees and create a streaml ined and discriminating office environment where patient care is paramount, I am ready to be an asset to your company. For a more detailed presentation of my sk ills and background, please review the enclosed resume and feel free to contact me at your earliest convenience. Thank you for your time and consideration. I lo ok forward to hearing from you soon. Sincerely, Berenika Frederick