Lisa Black

Hilton Head Island, SC 29926 843-689-3068 home 843-540-9487 cell MASTER OF ARTS, EDUCATION w/LIR minor, Michigan State University B.A. HISTORY AND EDUCATION, Transylvania University pathfinding@aol.com

Career Highlights Executive-level OD and learning professional with experience in hotels, foodservice, retail, hospitality, healthcare, manufacturing and academic settings. Major accomplishments include: Organizational Development and Change
Extensive Coaching experience at all employee levels Functioned as facilitator/change agent for 5 major organizational changes in two different companies Strategic planning, vision/mission/values identification, teambuilding, process consulting, and coaching at the executive team level Rebranding of seven companies using The Brand Consultancy Created GuestPath, a quality and customer service methodology, which included enterprise wide standards, mystery shopping, and customer service index scores tied to bonus/at risk pay. Conducted enterprise-wide diversity intervention resulting in 10% increase in diverse hires Led corporate-wide changes resulting in significant changes in employee survey results using Corporate Leadership Council and Great Place to Work Institute Conducted enterprise-wide competency research using PDI and critical behavioral events methodology, resulting in utilization for development, succession, recruitment and appraisal

Learning and Development

Ran Delaware Norths Institute for Business Leadership and Gulfstreams Leadership Forum for executive leaders Developed, implemented and led high potential programs for first line through VP levels done both internally and with use of both internal and external resources like the Center for Creative Leadership Developed and implemented open enrollment training curriculum for 10,000 30,000 employees with over 300 offerings in three different companies Implemented learning management system and revised courseware, content, process, e-learning and instructional design process for major aerospace organization Renovated corporate university doubling the number of leaders and employees within 20 months Led technical training department for hospitality and aerospace companies Extensively consulted with Cornell Universitys Industrial and Labor Relations clients including: Ford Motor Company, NFTA, Scott Aviation, Buffalo State College, VA Hospitals, Mentholatum .

Talent Acquisition and Management

Led succession planning process, career and competency assessment, developmental planning, and retention programs for 1,000 managers in hospitality and aerospace Implemented Resumeware and Success Factors software Recruited up to 1,200 employees per location for major league sports, new contract start-ups or acquisitions (Yosemite, Texas Rangers, Cleveland Baseball, Kennedy Space Center and 10 others) Developed and implemented national ad campaigns, agency agreements and recruitment for all levels of management through executives Created nationwide job posting process for leadership positions and drug testing for 25,000 employees across 120 locations in the US and internationally Implemented comprehensive executive pre-employment assessment processes Developed and implemented diversity hiring strategy through career fairs, professional association involvement, campus recruiting and professional agency contracts

Human Resource Generalist

Investigated employee complaints and EEOC charges of discrimination and harassment Created balanced score card, translation of overall company performance into individual performance measures, and incentive pay for manager through executive-level positions

Redesigned performance appraisals for non-exempt through executive-level positions Conducted job analysis, range adjustments and annual pay increase recommendations Managed employee relations for Sportservice, a 10,000 employee subsidiary of Delaware North Companies Human resources start-up experience including payroll transition to Peoplesoft and ADP systems for new contracts and acquisitions Conducted due diligence for acquisition of multiple properties including; Yosemite National Park, Kennedy Space Center, Weco Aerospace

Chronological Experience
Lisa Black Coaching and Consulting, 2011 present: A sole proprietorship specializing in coaching, change consulting and training. Director, Organizational Effectiveness, 2006 2011: Gulfstream Aerospace Company, a subsidiary of General Dynamics with $5B in sales and 10,000 employees worldwide. Responsible for organizational change initiatives, technical and compliance training, leadership development, high potential programs, succession planning and diversity. Supervision of 4 managers and 30 employees with 3M in budget responsibility. 2006 2011. Responsibilities also included: Oversee functional and enterprise organizational change efforts through matrixed OD consultants Ensure learning and development programs, initiatives and delivery methods are connected to the business and support the greatest global developmental needs Design and implement innovative programs that accelerate talent and executive development Develop, implement and evaluate leadership development programs for executive, middle, and frontline leadership levels and create high potential programs Identify learning programs to address strategic talent management issues Creation and execution of robust development plans that meet succession and development needs Conduct individual leadership, career and talent assessments as appropriate using a variety of tools Provide coaching and mentoring support to leaders, high potentials and/or key positions Provide expert consultation on all aspects of talent management including assessment, succession management, talent pipelines, high potential identification, executive coaching, on-boarding, selection processes and organizational surveys Cornell University, Adjunct Professor. 1998 to 2006: School of Industrial and Labor Relations. Implementation of longer-term OD interventions, workshops, seminars and credit courses, while working at Delaware North. Director Organizational Effectiveness , Director, Quality and Customer Service, Director Selection and Development, HR Business Partner 1990 - 2006. Delaware North Companies, a 2.5 b retail, food and guest services company and owner of Sportservice, CA 1, Boston Garden, and Bruins. Reported to Hospitality Group President and VP HR. Supervised up to 13 employees and responsible for 3M budget; Guest service function, change consulting, OD and teambuilding. Conducted leadership, technical, customer service and compliance training. This company has foodservice and retail at 150 locations including Cincinnati Baseball and 7 other major league parks, Kennedy Space Center Visitors Center, 35 airports, Yosemite National Park, The Grand Canyon, Cleveland Browns, and many others. The Jacobs family owns the Boston Bruins and TD Bankcenter. Manager, Human Resources, 1985 - 1990: McDonnell Aircraft Company, located in St. Louis, Missouri and purchased by Boeing. Human Resources Generalist role for the Quality division. Also Manager of Training for 20 OD and training professionals that serviced an employee population of 25,000 with 4,500 managers. 1 M in budget responsibility.

Certifications
Coaching Certification, iPEC; 360 by PDI; Lean Six Sigma curriculum; OFCCP and AAP New Guidelines; Performance Standards in Compensation; Human Resource ROI; Behavioral Interviewing; Factor Analysis; Valuing Differences (diversity); Great Place to Work Survey; Union Avoidance; Accelerating Change; William Bridges Organizational Transitions; Situational Leadership; Raving Fans; Life on Purpose Coaching Certification; Love Em or Lose Em; Strategic Visioning; Accelerating Learning; Legendary Service; Quality Facilitator, APQC; Performance Management, DDI; Myers Briggs Type Indicator; Clark Wilson Surveys; Conducting Effective Team building and Process Consulting, Brendon Reddy, NTL; Interaction Management Instructor, DDI.