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Manufacturing Fundamentals: Necessity and Sufficiency

Proceedings of the 3rd World Conference on Production and Operations Management - POM TOKYO 2008 August 5 8, 2008 Gakushuin University, Tokyo, Japan

Edited by Kakuro Amasaka, Yoshiki Matsui, Hirofumi Matsuo and Michiya Morita

Sponsored by Japanese Operations Management and Strategy Association (Host Institution) European Operations Management Association Production and Operations Management Society

2008 by Japanese Operations Management and Strategy Association Japanese Operations Management and Strategy Association (JOMSA) holds no copyrights on any of the papers contained in this proceedings. All rights are reserved by the individual authors. The format and the layout of the proceedings are copyrighted by JOMSA. ISBN978-4-88361-646-6 C3834

The Program Committee of POM TOKYO 2008


Hirofumi Matsuo (chair) Henk Akkermans De-bi Cao Charles J. Corbett Kasra Ferdows Roberto Filippini E. James Flynn Cipriano Forza Naoaki Fujino Linguo Gong Genaro J. Gutierrez Nicholas G. Hall Munehiko Ito Takehisa Kajiwara Christer Karlsson Hirokazu Kono Chung-Yee Lee Shanling Li Janny Leung Yasushi Masuda h. c. Peter Milling Tsutomu Mishina Kazuo Miyashita Douglas J. Morrice Sev Nagalingam Hisashi Onari Masaharu Ota Aleda V. Roth M. Johnny Rungtusanatham Brooke Saladin Tomoaki Shimada Kingshuk K. Sinha Philip Andrew Smart Dwight Smith-Daniels Timothy L. Smunt Rick K. C. So Martin K. Starr Morgan L. Swink Kwei Tang Hiroe Tsubaki Luk Van Wassenhove Chris Voss Peter T. Ward A. James Wynne Xiande Zhao Yoshiyasu Yamada Kobe University Tilburg University Keio University UCLA Georgetown University University of Padova Indiana University University of Padova Nomura Research Institute, Ltd. Rider University University of Texas at Austin Ohio State University Kobe University Kobe University Copenhagen Business School Keio University Hong Kong University of Science and Technology McGill University Chinese University of Hong Kong Keio University University of Mannheim Akita Prefectural University National Institute of Advanced Industrial Science and Technology University of Texas at Austin University of South Australia Waseda University Osaka City University Clemson University University of Minnesota Wake Forest University Kobe University University of Minnesota University of Exeter Arizona State University Wake Forest University University of California, Irvine Rollins College Michigan State University Purdue University The Institute of Statistical Mathematics INSEAD London Business School Ohio State University Virginia Commonwealth University Chinese University of Hong Kong Tokyo University of Science

The editors acknowledge the careful refereeing and constructive comments on the original papers submitted to the conference by the above program committee members.

CONTENTS

Chapter 1: MANUFACTURING STRATEGY 1 Manufacturing Strategy Alignment Jan Olhager, Mattias Hallgren, Martin West 10 Strategic Management Cycle as an Underlying Process for Building an Aligned Linkage of Practices Michiya Morita, Edward James Flynn, Shigemi Ochiai 26 IFM (Interacting Field Model) as a Model of Communication - An Application to the Production and Operations Management Studies Atsuko Ebine 38 Competitiveness Evaluation of the Manufacturing Sector: An Empirical Investigation Himanshu Kumar Shee, Alka Nand 50 An Empirical Analysis of Formulation and Implementation of Manufacturing Strategy Jrn-Henrik Thun, Rob Dekkers, Marie-Christine Anselmann 66 Operation Strategies and Performance: Empirical Study of the Thai Automotive Industry Tossapol Kiatcharoenpol, Kaewta Rohitratana, Tritos Laosirihongthong 75 Lean Bundles Implementation and Performance Improvement: An Empirical Analysis Giorgia Dal Pont, Andrea Furlan, Andrea Vinelli 91 Offshoring Process: A Comparative Investigation of Danish and Japanese Companies Dmitrij Slepniov, Hiroshi Katayama 101 The Relationships between Manufacturing Capabilities: An Empirical Analysis in Thai Automotive Industry Sakun Boon-itt, Chee Yew Wong 116 An Empirical Study of Operations Management in Greek Industry Constantinos Dimitrios Cantzos, Andreas Panagiotis Kakouris 132 Organizational Innovation and Paradigm Shift: Comparing the Change Process of Two China's State-Owned Enterprises (SOEs) Rui H. Gao, Chee Yew Wong 148 Architecture and Global Competitiveness in Japanese Process Industry Junichi Tomita 162 The Overview of the Global Transfer Keiju Matsushima, Kim Shouko, Sadayoshi Maeda, Yoko Ogushi, Masakazu Kozakai, Dai Isobe 174 Manufacturing Strategy Implementation: Findings from Multiple Case Studies Analysis Tritos Laosirihongthong, Lynn Lim, Pongsvas Svasti 188 The Possibility of Reinvention and Becoming a Global Player for the Russian Automobile Industry Peter Ralph Knittig, Shinji Shimizu 200 Modularity of Flat Panel Display TV and Operation Management Practices: A Case Study of LG Electronics Youngwon Park, Junjiro Shintaku, Junichi Tomita, Paul Hong, Gyewan Moon 216 Theory Building: Relating Variation, Uncertainty, Buffering Mechanisms and Trade-Offs Roy Stratton 232 Competitiveness of Operations Management Alejandra Gomez-Padilla, Victor Hugo Ortiz-Muro 244 Forward Performance Measurement and Management Integrated Frameworks Paolo Taticchi, Kashi Balachandran ii

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Enabling Performance Management in SMEs: a Study into What SMEs Need to Measure and How They Should Manage Performance Hkon Fauske, Marco Busi, Erlend Alfnes Feel Free to Feel Comfortable - An Empirical Analysis of Ergonomics in Manufacturing Jrn-Henrik Thun, Christian B. Lehr, Max Bierwirth The Application of Ergonomic Research Principles for Workstation Enhancement of Apparel Machinists Kem Ramdass, Leon Pretorius The Role of Ergonomics towards Performance Improvement Kem Ramdass, Leon Pretorius

Chapter 2: JIT AND LEAN PRODUCTION 314 Evolution of TPS Fundamentals Utilizing New JIT Strategy - Proposal and Validity of Advanced TPS at Toyota Kakuro Amasaka, Hirohisa Sakai 330 Validation of a Methodology for the Implementation of Lean Manufacturing System in Selected Mexican Industrial Plants Mariusz Bednarek, Luis Fernando Nio 341 Current Issues for Internationalization of Japanese Manufacturing Companies Kodo Yokozawa, Harm-Jan Steenhuis, Erik Joost de Bruijn 355 Key Performance Indicators (KPI) for the Implementation of Lean Methodologies in a Manufacture-to-Order Small and Medium Enterprise Markus Leonard Stamm, Thomas Neitzert 369 Value Stream Mapping (VSM) in a Manufacture-to-Order Small and Medium Enterprise Markus Leonard Stamm, Thomas Neitzert 384 The Applicability of Value Stream Costing (VSC) in Early Stages of the Maturity Path toward Lean Manufacturing. Comparison with Activity Based Costing (ABC): A Case Study. Patxi Ruiz de Arbulo Lpez, Jordi Fortuny-Santos 398 Key Characteristics of a Well-Performing Make-to-Order Production System Mikko V. Koho, Seppo J. Torvinen 408 Thoughts on Kaizen and its Evolution. Three Different Perspectives Manuel Surez-Barraza, Juan Ramis-Pujol, Laoucine Kerbache 422 The Sustainability of Continuous Process Improvement in Local Public Administration. A study of Spanish Municipalities Manuel Surez-Barraza, Juan Ramis-Pujol 438 Customer Involvement, Modularization of Products, and Mass Customization: Their Relationship and Impact on Value to Customer and Competitiveness Abdallah Bahjat Ayman, Anh Chi Phan, Xue Shi, Yoshiki Matsui 454 A Dynamic Theory of Lean Practice Nico J. Vandaele, Inneke Van Nieuwenhuyse 464 Settlement Theory for Improving Productivity and Shortening Lead-Time Yick Hin Hung, Leon Y. O. Li, T. C. E. Cheng

Chapter 3: QUALITY MANAGEMENT AND SIX SIGMA 472 ISO 9001:2000 Application according to TQM in Small and Medium Companies Angel R. Martnez-Lorente, Micaela Martnez-Costa, Daniel Jimnez-Jimnez 484 Quality Management Practices and Competitive Performance: Empirical Evidence from Japanese Manufacturing Plants

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Anh Chi Phan, Yoshiki Matsui The Impact of TQM and TPM on Business Performance An Empirical Analysis of a Simultaneous Implementation Philipp Alexander Konecny, Jrn-Henrik Thun, Peter M. Milling The Influence of TQM on Innovation and Firm Growth Jlio F. B. Fac, Andr Luis Castro Moura Duarte, Joo Mario Csillag A Survey to Understanding What Makes 6 Sigma Training Effective Ben Clegg, Chris Rees, Mike Titchen Performance Appraisal of RAJA Passenger Trains Operating Co. Using EFQM Organizational Excellence Model. Hassanali Aghajani, Mohammad Alikhani, Zohreh Allai Selecting Quality Management and Improvement Initiatives Natcha Thawesaengskulthai Managing Quality in the Chinese Context Yun Qiu, James. D. Tannock Concept for Collaborative Quality Management in Manufacturing Networks Patrick Sitek, Marcus Seifert, Klaus-Dieter Thoben Establishment of Strategic Quality Management Model Utilizing Science TQM Manabu Yamaji, Kakuro Amasaka Quality Management and Management Innovation: The Challenge for Innovators Teerapon Tanomsakyut, Natcha Thawesaengskulthai The Integration of Lean Six Sigma Matthew P. J. Pepper, Trevor A. Spedding Total Quality Management, Knowledge Management and Market Orientation as Determinants of Innovation and Performance. Daniel Jimnez-Jimnez, Micaela Martnez-Costa 5-S: Contextual Factors and Impact on Performance Javier Merino-Daz de Cerio, Alberto BayoMoriones, Alejandro BelloPintado Measuring Employee Satisfaction: Practices in Spanish and Portuguese Companies Arturo Jos Fernndez-Gonzlez, Jos Carlos Prado Prado E-Quality Management: Dimensions of Excellence in the Pre-Sale and the Post-Sale Phase Luca Melin-Alzola, Vctor I. Padrn-Robaina

Chapter 4: MANUFACTURING TECHNOLOGY 679 Robotics and ISA 88 Batch Control Standard - Opportunities and Challenges Charlotta Johnsson 689 The Different Electrode Materials Affect to Micro-Cracking Defective on Tungsten Carbide Surface in EDM Process Natdanai Suetragul, Apiwat Muttamara, Pichai Janmanee, Yasushi Fukuzawa 699 Examining the Effects of Integrated Manufacturing on Job Characteristics Alberto BayoMoriones, Alejandro BelloPintado, Javier Merino-Diaz de Cerio 714 A Look at Technology and Manufacturing Strategy in the Automotive Supplier Sector Csar Humberto Ortega Jimnez, Jos Antonio Dominguez Machuca, Pedro Garrido Vega, Jos Luis Perez Dez de Ros 730 Congruency between Manufacturing Strategy and Technology in the Automotive Component Sector Csar Humberto Ortega Jimnez, Jos Antonio Dominguez Machuca, Pedro Garrido Vega, Jos Luis Perez Dez de Ros 745 Offsetting Low Performance by Appropriate Levels of Interaction between Technology and Manufacturing Strategy

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Csar Humberto Ortega Jimnez, Pedro Garrido Vega, Jos Antonio Dominguez Machuca Establishment of Bolt Tightening Simulation System for Automotive Industry: Application of the Highly Reliable CAE Model Toshiya Ueno, Manabu Yamaji, Hiroe Tsubaki, Kakuro Amasaka Intelectualization and Accuracy Improvement for the Development of Highly Reliable CAE Software Takahito Tanabe, Toshiharu Mitsuhashi, Manabu Yamaji, Kakuro Amasaka

Chapter 5: SUPPLY CHAIN MANAGEMENT 780 Collaborative Innovation in Supply Chains: Empirical Evidence Veronica Villena Martnez, Elena Revilla, Daisy Escobar 793 Managing Long-Term Partnerships as a Core Capability of Supply Chain Management Soonhong Min, Jeong Eun Park, Sungmin Ryu 808 Quantifying the Lean Value Network System: The Lean Metrics of Co-Investment and Co-Innovation on Organisation Level Wouter W. A. Beelaerts van Blokland, Mikoaj A. Fiksiski, Sakyi O. B. Amoa, Sicco C. Santema 824 The Right Supply Chain Strategy Can Still Make the Difference: How Italian Textile Apparel SMEs Quest for Competitiveness Laura Benedetti, Arnaldo Camuffo, Roberto Pozzana, Andrea Vinelli 840 Supply Chain Capability as a Determinant of Foreign Direct Investment Arshad Alam, Prabir K. Bagchi 856 The Impact of Product Mix on Supply Network Configurations Nan Wang, Yongjiang Shi 872 Successful Supplier Integration in China: A Case Study Approach Martin Lockstrm, Roger Moser, Joachim Michael Schadel 888 Open innovation in Operation: Organizational Performance and Engineering Networks Susan C. Morton, Neil D. Burns, Roula Michaelides 896 E-Commerce in Australia's Public Hospital Supply Chain: Exploring the Impacts on Buyer-Supplier Relationships Peter O'Neill, Annibal Jos Scavarda, John Michael Hynes 912 Intelligent and Demand Driven Manufacturing Network Control Concepts Ragnhild Bjartnes, Jan Ola Strandhagen, Heidi C. Dreyer, Kristian Solem 927 Measuring Supply Chain Performance - A Framework for Proritizing Measures Aron Chibba 943 Using a Methodology for Evaluating the Supply Chain Management in Industrial Companies Simon T. Alexandre, Silvio R.I. Pires 956 A Practical Tool for Supply Chain Improvement - Experiences with the Supply Chain Maturity Assessment Test (SCMAT) Torbjrn H. Netland, Erlend Alfnes 970 Core Supply Chain Management Business Processes - A Literature-Based Framework Proposition Rodrigo Cambiaghi Azevedo, Sophie D'Amours, Mikael Rnnqvist 986 Global Supply Chains and Risk: Petroleum Supply Richard O. D. Lane 996 Proactive Supply Chain Planning: a Dynamic Quantitative Planning Timothy P. Tsai, Junfang Yu, Wang Yiu Yuen 1009 Supplier Risk Relationship Management (SR2M): A Theoretical Framework. Amrik Singh, Naomi Brookes 1016 Design of an RFID-Enabled Decision Support System for Outbound Logistics

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Stephen C. H. Leung, Jie Wei, Ben Kwok, S. C. Lee The Impacts of Process Synchronization on the Lead Time of Linear Manufacturing Supply Chains Hongyan Dai, Mitchell M. Tseng Agile Supply Chain: Difficulties for Implementation in Spanish Fashion Industry Jess Garca-Arca, Ana M. Mejas-Sacaluga, Jos Carlos Prado-Prado Supply Chain Organization as a Source of Competitive Advantages. A multisectorial Study in Spain Jess Garca-Arca, Ana M. Mejas-Sacaluga, Jos Carlos Prado-Prado A Roadmap for Future Research on the Specification of Business Services in Supply Chain Management: The Quest for Synergy between Software Engineering and Service Operations Management Fields Joaquin Pea-Siles, Jose A. D. Machuca, Mara del Mar Gonzlez-Zamora, Antonio Ruiz-Corts Information View as a Link in the Manufacturing Planning Process Modeling in a Supply and Distribution Chain Andrs Boza, Rosa-Isabel Navarro, Francisco-Cruz Lario

Chapter 6: PURCHASING AND SOURCING MANAGEMENT 1093 Offshore or Not to Offshore: Capacity Planning Under Exchange Rate and Demand Uncertainties Shanling Li, Letian Wang 1108 An Integrated Analytical Approach for Selecting Suppliers Strategically William Ho 1122 Developing Performance Measures for Critical Outsourcing Araya Sakburanapech, Richard Mark Greenough 1134 The Supply Risk Construct and Measurement Methods Fabio Z. Cerquinho, Marc Sachon 1149 The Environment as a Determinant Factor of the Implementation of Advanced Purchasing Practices Javier Gonzlez-Benito, Duilio Reis da Rocha 1164 Comparative Study of Purchasing and Sourcing Management in Spanish Industry Ana M. Mejas-Sacaluga, Jess Garca-Arca, Jos Carlos Prado-Prado 1180 Approach to a Methodology to Verify the Development and Coherence of an Operations Strategy Luis Alejandro Rodrguez R. 1190 The Globalisation of Automotive Component Suppliers Chee Yew Wong, Sakun Boon-itt 1205 Outsourcing Value Creation Activities: Achieving Overall Optimal Performance Shishank Shishank, Rob Dekkers

Chapter 7: KNOWLEDGE AND TECHNOLOGY MANAGEMENT 1220 Integrating Knowledge and Technology for Competitive Advantage: An Analysis of Two Different Approaches Eva Martnez-Caro 1234 The Impact of e-Business on Capital Productivity. An Analysis of the UK Telecommunications Sector Eva Martnez-Caro, Juan Gabriel Cegarra-Navarro 1250 The Effect of Tacit Knowledge and Value of Knowledge on Franchise Systems Performance

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Beatriz Minguela-Rata, Maria Concepcin Rodrguez-Benavides, Jos Ignacio Lpez-Snchez Knowledge Complexity, Absorptive Capacity and Weak Ties: An Empirical Analysis of Its Effects on Franchise Systems Uniformity Beatriz Minguela-Rata, Maria Concepcin Rodrguez-Benavides, Jos Ignacio Lpez-Snchez Proposal and Validity of Patent Evaluation Method Koichiro nabuki, Haruhiko Kaneta, Manabu Yamaji, Kakuro Amasaka Dynamic Guanxi (Relationship) in High-Tech Firms for Knowledge Transfer and Decision Making Dian Yan Liou Complementarity in Innovation Strategies and Innovation Performance: Evidence from Spain Ana M. Serrano Bedia, M. Concepcin Lpez Fernndez, Gema Garca Piqueres Importance of a Solid Cultural Base to Implement Productive Methods in Small and Medium Size Mexican Manufacturing Enterprises Eligio Espinoza Mndez Case-Based Reasoning System for Fastener Forging Process Design Chengter Ho, Jerri Mathew Automatic Filing Mechanism for New Cases in Case-Based Reasoning System Chengter Ho, Gin-Feng Kuo The Management of Process Planners' Knowledge Based on Manufacturing Feature Concept Hendry Muljadi, Koichi Ando, Hayato Yagyu

Chapter 8: NEW PRODUCT DEVELOPMENT 1351 Is There an Array of Strategic NPD Best Practices and Implementation Patterns That Contributes to Companies' Innovation Performance in an Efficiency-Driven Economy? A Case Study in Chile and Argentina Luis Domingo Dambra, Roberto Rafael Luchi, Santiago Gallino 1363 Innovation Impacts in the Digital Equipment Industries: Corporate Strategies to Avoid Commoditization Munehiko Itoh 1379 Decision Making for Innovation under Uncertainty Samir Dani, Neil Burns, Chris Backhouse 1390 A Decision Framework for Outsourcing of New Product Development Jonas B. Rundquist 1406 Leveraged Growth: North-South Technological Alliances and Innovation in Small and Medium Size Enterprises (SMEs): A Case Study in Emergent Economies. Roberto Rafael Luchi, Luis Domingo Dambra, Alberto Ariel Llorente 1422 A Study of Cognitive Structure of the Management Issues at the Small Businesses Targeting the Business in the New Field Yoshitoku Fukunaga 1433 Organizational Structures to Support Innovation: How Do Companies Decide? Adriana Marotti de Mello, Mario Sergio Salerno, Roberto Marx 1444 Development of Innovation Methodology for Japanese Enterprise Based on Innovation Capability Masaharu Ota 1457 Managing New Product Development Processes: A Study of Concurrent Engineering from a Contingency Approach Sandra Valle, Daniel Vzquez-Bustelo

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Team Vision: Its Components and Impact on Product Development. An Empirical Evidency Elena Revilla, Beatriz Rodrguez Developing Ramp-up Strategies for A New Product Introduction in the Area of Mass Customization Herwig Winkler, Michael Slamanig, Bernd Kaluza The Effect of Project Complexity on New Product Success: A Study of Three Mediators Jeff Yeung, Xiande Zao, Zhiqiang Wang

Chapter 9: INFORMATION SYSTEMS AND E-OPERATIONS 1512 The Impact of Global Environment on B2B Relationships in Greece Irene Samanta-Rounti, Panagiotis Kyriazopoulos, Sandra Connor, Nondas Pitticas 1528 A Survey on Status of E-Procurement in Small and Medium Enterprises of India Rakesh Narain, Abdul Samee P. 1537 e-Procurement in the Manufacturing Industry: Perceptions of Brazilian Managers Alexandre Reis Graeml, Marie Anne Macadar, Joo Mrio Csillag 1552 The Development of Manufacturing Information Portal for SMEs in Traditional Industries Jukka Hemil, Sbastien Kicin 1563 Visualisation of Complex Business System Environment and Operations Management in Networked Production Janne Hietala, Jyri Ptry, Matti Kurki 1570 Issues in Implementation of Information Systems in Factories: The Role of Similarity and Difference of Business Functions Osam Sato, Yoshiki Matsui, Hideyuki Kitanaka 1585 Changes and Transitions in the Development of Enterprise Information Systems in Japan: An Empirical Study Kazuko Hozumi 1597 Cue Dependent Systems Intelligence for Integrated e-Operations: A Framework for Risk-Based Decision Support and Production Loss Management Based on a Case From North Sea Jawad Raza, Jayantha Prasanna Liyanage 1607 The Internets Role in the Integration of Manufacturing Organizations' Supply Chains in Brazil Alexandre Reis Graeml, Zandra Balbinot, Joo Mrio Csillag 1619 The Virtual Development Office Framework in Enterprises Network Organization: The GPT Case Study Paolo Taticchi, Marco Botarelli, Luca Cagnazzo 1633 Proposal of a Framework for the Analysis of the Innovation Process in Networks Jos Alcides Gobbo Junior, Marcos Augusto de Vasconcellos 1648 Vote for Performance Improvement: Virtual Organizational Teams and e-Collaboration Roula Michaelides, Susan C. Morton 1658 Analysing the Information Technology Paradox in the Supply Chain Beatriz Minguela-Rata, Jos Fernndez-Menndez, Jos Ignacio Lpez-Snchez, Antonio Rodrguez-Duarte, Francesco Domenico Sandulli 1672 A Qualitative Decision Support Tool for Operational Managers Jose L. Salmeron, Mariano Aguayo, Rafael Del-Pozo 1679 Integrated Enterprise Architecture Framework for Business and Information Technology Alignment Llanos Cuenca, Angel Ortiz, Andrs Boza 1691 System Selection with Fuzzy Modeling

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Chapter 10: ENVIRONMENTAL AND SUSTAINABLE MANAGEMENT 1704 An Integrated BSC Model for the Performance Evaluation of Public Organizations Toraj Mojibi, Mojtaba Tabari, Reza Tavakkoli-Moghaddam 1719 Green Operations: Diagnosing Environmental Initiatives in the Automotive Industry Breno Nunes, David Bennett 1735 The Need for Inspection in Remanufacturing Operations Mark Errington, Stephen J. Childe 1749 Analysis of Reverse Logistics of Operations for a Computer Company Albert Wee Kwan Tan, Arun Kumar 1760 Environmental Management System Performance Indicators for a Knowledge Organization. Experiences at the Technical University of Catalonia (UPC) Juan Carlos Aguado-Chao, Pere Busquets-Rubio, Adriana Carolina Corts-Cardonia, Jordi Fortuny-Santos, Maria Rosa Gonzlez-Sis, Ramon Navarro-Antnez, Antonio MC Verd-Gonzlez 1774 Well-being and Operational Competitiveness Linda C. Angell 1787 A Study of Supply Chain Sustainability in the Apparel Sector Kamrul Ahsan, Abdullahil Azeem

Chapter 11: MARKETING AND OPERATIONS INTERFACE 1799 Defining Marketing Practices of Small Family Business of First and Second Generation Management Panagiotis Kyriazopoulos, Irene Samanta-Rounti, Konstantinos Terzidis 1813 An Empirical Study on the Manufacturing and Marketing Interface in a Supply Chain Taeho Park, Changho Kim, Minho Lee, Ming Zhou 1823 Investigating the Interface between Service and Manufacturing Strategy in Mid-Range Manufacturing Firms Geum Young Min, John Mills 1833 Business Development Strategies in Industrial SMEs Mika Westerlund, Jaakko Aspara, Joel Hietanen, Seppo Leminen, Erik Pntiskoski, Joonas Rokka 1847 Product Architecture of Mobile Phone and Product Development: Case Illustrations from Korean Companies Youngwon Park, Gyewan Moon, Paul Hong, Jaekwon Choi 1862 Estimation of Hand-Values on Mens Suit Clothes Using Image Data Hiroki Ishikura

Chapter 12: COST MANAGEMENT 1872 The Effect of Competitive Strategy, Task Uncertainty, and Organization Structure on the Performance of Management Accounting System (MAS) in Manufacturing Industry Dauw Song Zhu, Shaio Yan Huang, Cheng Tsung Lu, Wen Lin Young 1887 Enhancing Product Costing by Service Cost Reciprocal Flows Consideration in the Activity-Based Costing System Patcharaporn Yanpirat, Sansanee Supapa, Wijittra Puatatsanon 1896 Lean Accounting System Design for a Real Life Cellular Manufacturing Environment Serdar Baysan, Mehmet Blent Durmuolu 1907 Model for Simultaneous Measurement of Production Costs at the Highly Automated

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Lines Slavko Dolinsek, Matjaz Novak, Sasa Sokolic Customer Delight - at What Cost? K. Venkata Subramanian, Sachin S. Vernekar Cost-Time Analysis for 3-D Microstructure Fabrication Using Multi-Film Thickness Mask and Current Techniques Nithi Atthi, Chuckaphun Aramphongphun, Patcharaporn Yanpirat, Peerayuth Charnsetthikul, Jirawat Jantawong, Wutthinan Jeamsaksiri, Charndet Hruanun, Amporn Poyai Profit and Safety Analysis of Multiple Product Alternatives Tadahiro Mizumachi, Hirokazu Kono

Chapter 13: SERVICE OPERATIONS MANAGEMENT 1957 The Flexibility of Service Operations for Banks: An Empirical Approach in Taiwan Dian Yan Liou 1971 Configurations and Strategic Choices in the Operations Strategy: An Application to the Hotel Industry Toms F. Espino Rodrguez, Vctor Padrn Robaina 1986 Quality Perceptions and Practices in Logistics Services Wolfgang Kersten, Jan Koch 2002 A Framework for Assessing the Impacts of Customer Contributions in Service Delivery Marlene Castro Amorim, Alejandro Lago, Philip Moscoso 2016 Mapping Service Processes in Manufacturing Companies Sabine Biege, Gunter Lay, Daniela Buschak 2031 The Partnership Table as an Organisational Tool for Improving Customer-Provider Relationship: A Case Study in Facility Management Alberto Felice De Toni, Mattia Montagner 2045 The McDonald's of Health Organizations: Lean Practices at Aravind Angel Diaz, Stephan Pahls, Juan Pons, Luis Solis 2057 Implementing a Measurement System for Product-Services Ingo Christian Lange, Oliver Schneider, Gil Fischer 2071 Towards a Better Understanding of the Risks of Servitization Richard Mark Greenough, Marwan Saleh Alomair 2083 Customers' Perceptions of Mass Customized Products in Service Sector in Greece Irene Samanta-Rounti 2098 Development of Broadcast Radio Production Laboratories at Social Communication Courses Carlos Fernando Jung, Vera Maria Broilo, Jos Luis Duarte Ribeiro, Carla Schwengber ten Caten 2114 Industrial Service Capability: Building a New Organisational Approach to Developing Service Business Sanna-Kaisa Ilomaki, Maaria Nuutinen

Chapter 14: TEACHING INNOVATION IN OPERATIONS MANGEMENT 2122 The Design of Industrial Engineering Education Using Supply Chain Management Katsuhiro Sakamoto, Yoshiki Nakamura 2132 Teaching Manufacturing Operations and Strategies in Higher Education Charlotta Johnsson, Carl-Henric Nilsson 2142 Technology for Teaching Operations Management Prafulla Joglekar 2152 Design of a Methodology Based on CRM, as Input of Lean Thinking in Services, in the

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Definition of the Value Added Expected by the External Customers of the Industrial Engineering Undergraduate Programme at the Universidad Javeriana Joseph Robert Voelkl, Jorge Alberto Silva Rueda, Clara Mabel Solano Vanegas, Edward Parra Flrez Application of Lean Principles in Academic Support, Focused in the Current Programme of Industrial Engineering (School of Engineering) at the Pontificia Universidad Javeriana, Bogota-Colombia Joseph Robert Voelkl

Chapter 15: MODELING: INVENTORY MANAGEMENT 2176 An Inventory Model for Deteriorating Items under Stochastic Supply Lead-Time Reza Tavakkoli-Moghaddam, M. Sheikh-Sajadieh, T. Mojibi, M. Tabari 2185 A Single-Period Inventory Model with Possibilistic Information Peijun Guo 2198 Interval Probabilities and Its Application to Newsvendor Problems Peijun Guo, Hideo Tanaka 2208 Inventory Model with Stock-Level Dependent Rate and Variable Holding Cost Under the Given Total Inventory Cost Masatoshi Tanaka, Shin'ichi Yoshikawa 2216 Managing an Assembly Production Process with Kanban, CONWIP or Base-stock Yaghoub Khojasteh-Ghamari, Ryo Sato 2229 Analysis of an Adaptive Electronic Kanban System Ilkka A. Kouri, Juha-Matti Lehtonen

Chapter 16: MODELING: SCHEDULING AND PROJECT MANAGEMENT 2239 A Scheduling Model for a Knitting Planning Problem Carina Oliveira Pimentel, Filipe Pinto Cunha Alvelos, Antnio Duarte, Jose Manuel Valrio de Carvalho 2255 The Effects of Safety Buffers and Schedule Optimization against Supply Uncertainties Tomohiro Azuma 2269 Part Family Determination: A Case Study of A Paper Manufacturing Company Jirarat Teeravaraprug, Anchiree Jariyatharasit 2276 A Fundamental Study on the Efficiency of Production Scheduling in Mixed Products Production Osamu Ichikizaki, Hiroyoshi Fujioka, Tomoaki Yamazaki, Takashi Kanazawa 2283 A Manufacturing Operation Classification System to Support the Organisational Design of Production Planning Jane E. Guinery 2296 A Case Study into the Implementation of a Manual Production Planning and Control System in a Complex Manufacturing Environment Joanna Krawczyk, David J. Evans 2312 Memetic Algorithm for Non-Identical Parallel Machines Scheduling Problem with Earliness and Tardiness Penalties Wisut Supithak, Karn Plongon 2325 Solving a Bi-Objective No-Wait Flow Shop Scheduling Problem by a Fuzzy Goal Programming Approach Reza Tavakkoli-Mogahddam, Babak Javadi 2337 Solving an Open Jobshop Scheduling Problem by a Multi-Objective Immune Algorithm Hadi Panahi, Reza Tavakkoli-Moghaddam, S. A. Torabi 2351 Multislot Just-in-Time Scheduling in Single Machine Environment

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Shao-Chin Sung, Ondej epek, Kunihiko Hiraishi PERT/GERT Project Network Simulation with Arena William J. Cosgrove Implementation of Design Structure Matrix to Reduce Design Iterations in Engineering Development Projects Indra Gunawan Developing an Implementation Strategy for Workload Control: An Action Research Project Mark Stevenson, Yuan Huang, Linda C. Hendry

Chapter 17: MODELING: QUALITY MANAGEMENT 2393 Study of the Preventive Maintenance Scheduling Problem for Power Plants by Means of a Decomposition Technique. An Empirical Example for the Spanish Power System Salvador Perez Canto 2409 Optimal Pit Strategy of How Many Stops To Make and When To Make Them for a Formula 1 Team Ilkay Gultas 2416 Improved Quality Control Chart Construction by Efficient Simulation via the Golden Ratio Search Xia Pan, Jeffrey E. Jarrett 2425 The Effect of Gauge Measurement Errors on Multivariate Process Capability Davood Shishebori, Ali Zeinal Hamadani 2433 The Effect of Autocorrelation (Stationary Data) on the Integrated Statistical Process Control System Karin Kandananond 2440 Repetitive Testing of Multiple Products Jie Ding, Betsy S. Greenberg, Hirofumi Matsuo 2456 Proposal and Demonstration of V-MICS-VM through the Development of Intelligence Operators Hirohisa Sakai, Kakuro Amasaka 2469 Understanding Customer-Defined Quality Through Quantitative Analysis of Kanos Model Ting Wang, Ping Ji 2478 Ranking of Customer Requirements in Quality Function Deployment by a Fuzzy Method Esmaeil Mehdizadeh, Farshid Rajabi, Mohammad Reza Masoomi 2491 Safety Design for Artificial Marble Products Wen-Pai Wang, Chung-Shang Chang, Yu-Jen Chang

Chapter 18: MODELING: SUPPLY CHAIN MANAGEMENT 2496 Development of Negotiation Process for Bargaining Contract between Maker and Retailer Using Game-Theoretical Approach Seung-Jin Ryu, Takuto Sunouchi, Kagehisa Nakayama, Hisashi Onari 2507 Channel Coordination and Volume Discounts with VMI Wen Li Wang, Haiyan Wang 2517 Managing Supply Chain: VMI and Option Contract Alejandra Gomez-Padilla, Tsutomu Mishina 2526 Research towards Risk Sharing in Supply Chain Management Yongfeng Pan, Lindu Zhao 2536 The Agency Cost in Early Supplier Involvement and its Effect on Development Lead

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Time Sarah J. Wu, Worawat Margsiri Order Fulfillment in Stock-out Situations Using a Non Sequential Advanced ATP Model Matthieu Lauras, Uche Okongwu, Verane Humez, Lionel Dupont RFID Tagging Level on Inventories Even Korkmaz Impact Analysis of Information Sharing to Chaotic Behavior in Supply Chain System Yu Wang, Haiyan Wang Supplier Selection and Order Allocation using MAUT and LP Amir Sanayei, M. Reza Abdi, S. Farid Mousavi Concept, Processes, and a Supply Chain Simulation Approach for Vendor Managed Inventory Guillaume Marques, Jacques Lamothe, Caroline Thierry, Didier Gourc Optimal Ordering Policy for Cascade Reuse in Closed-Loop Supply Chain Yuki Oshita, Yasutaka Kainuma

Chapter 19: MODELING: LOGISTICS AND PHYSICAL DISTRIBUTION 2630 Logistics Forecast of Port Throughput: An Econometrics Analysis Jane Jing Xu, Tsz Leung Yip, Eddie Chi Man Hui, Man Hon Ng 2638 Integrated Inventory Problem and Vehicle Routing Problem in One Warehouse and Multi-Retailer Distribution System Anchalee Supithak, Surya D. Liman 2653 An Ant Colony Optimization Approach for the Mixed Vehicle Routing Problem with Backhauls Blent atay 2662 Modeling a Hybrid DEA Method for a Dynamic Multi-Commodity Capacitated Facility Location Problem Reza Tavakkoli-Moghaddam, Hooman Malekly, Saber Saati 2675 Fuzzy Data Envelopment Analytic Hierarchy Process: A Possibility Approach Varathorn Punyangarm, Patcharaporn Yanpirat 2683 Location Analysis of Distribution Centers: A Case Study of Kinmen Kaoliang Liquor Inc. Kuancheng Huang, Ying-Hsuann Chen 2694 Determination of Distribution Center Locations for Thai Rubber in China Karndee Prichanont

Chapter 20: MODELING: FORECASTING 2701 Synergy of Chaos Theory and Artificial Neural Networks in Time Series Prediction Muhammad Ardalani-Farsa, Saeed Zolfaghari 2717 Tacit Knowledge Aggregation for Demand Forecasting in Prediction Market Akihiro Nakatsuka, De-bi Cao 2727 A Stochastic Approach to Diffusion Model with Asymmetric Influence Naomichi Suzuki, Masatoshi Tanaka, Kazuhiro Kasai, Kijung Sung

Chapter 21: INDUSTRIAL SERVICE OPERATIONS 2740 Demand-Supply Chain Representation: A Tool for Segmenting Service Delivery and Asset Management Jan Holmstrm, Timo Ala-Risku, Jaana Auramo, Jari Collin, Eero Eloranta, Antti Salminen

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