IntelliCAP Automatic Capacitor Control

Standard VAR

Troubleshooting

S&C Electric Company 6601 North Ridge Blvd. Chicago, Illinois 60626 USA
1022-550 / 5-17-07

IntelliCAP

S&C Electric Company Proprietary Information

Contents
Introduction _______________________________________________________________ Applicable Software ______________________________________________________ Manual Conventions ______________________________________________________ Safety Information _______________________________________________________ Troubleshooting Overview _________________________________________________ 3 3 3 4 7

Power Problems ___________________________________________________________ 8 10 amp fuse is blown ____________________________________________________ 8 LCD Problems_____________________________________________________________ 9 LCD is blank __________________________________________________________ 9 LCD displays error messages______________________________________________ 9 Software Troubleshooting and Error Messages __________________________________ Initializing connection....Trying 38400 BAUD....Connection failed _____________ ERROR: Control program incompatible with PC software.____________________ ERROR: Control program incompatible Version ID in controller: XXXXXX___ Incorrect Real-Time Data (IntelliCAP with VAR) ________________________________ Sensed current is zero on OPERATION screen_______________________________ No current sensors are connected, but values are shown on the OPERATION screen _ Real-time kVAR values are wrong ________________________________________ Miscellaneous Problems ____________________________________________________ Capacitor bank switch does not operate_____________________________________ Some (but not all) capacitor bank switches do not operate ______________________ IntelliCAP is not switching the bank automatically____________________________ High/Low Voltage Band Error troubleshooting_______________________________ Using the Setup Software to Locate Problems ___________________________________ View the Operations Information ___________________________________________ View the Troubleshooting Control & Switch Information ________________________ View the Troubleshooting Chronological Log Screen ___________________________ View the Troubleshooting Faceplate Change Log ______________________________ 11 11 11 11 12 13 13 13 14 14 14 14 15 18 18 20 22 26

Troubleshooting Quick Reference Guide__ _____________________________________ 27

Troubleshooting

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IntelliCAP

Introduction
This instruction sheet describes how to troubleshoot problems that can occur during installation, setup, and operation of the S&C IntelliCAP Automatic Capacitor Control. This instruction sheet is divided into eight sections: Introduction Explains the instruction sheet organization and the tools normally used to troubleshoot IntelliCAP problems. Lists basic power problems. Describes LCD problems and error messages. Includes various Setup software messages and what to do about them. Describes what to do when the current, voltage, or kVAR data is wrong (IntelliCAP with VAR only). Describes what to do about various other types of IntelliCAP problems. Explains the Setup software OPERATION screen and TROUBLESHOOTING screens. Sketches the troubleshooting procedure with a flow chart. Show the IntelliCAP wiring layout.

Power Problems LCD Problems Software Troubleshooting and Error Messages Incorrect Real-Time Data Miscellaneous Problems Using the Setup Software to Locate Problems Troubleshooting Quick Reference Guide Interconnect Diagrams

Applicable Software
This instruction sheet was prepared for use with software versions ICAP109S and IVAR109S. For questions regarding the applicability of information in this instruction sheet to future software releases, please contact S&C.

Latest Release of This Document

The latest release of this instruction sheet is available online at www.sandc.com. Select: Support/ Product Support Documents. Documents are posted in PDF format.

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Instruction Sheet Conventions

The following conventions are used in this instruction sheet: BOLD UPPER CASE Italic Quotes <Brackets> Courier [Square Brackets] Labels on faceplates, assemblies, and switch positions. Names of books, manuals, manual sections, and software screens. Names of fields on software screens. Names of computer keyboard keys. Command names and characters to be typed at the DOS prompt. Displays on the LCD.

Safety Information

The equipment covered by this publication must be operated and maintained by qualified persons who understand any hazards involved and are thoroughly trained in the operation and maintenance of electronic control devices which are used in conjunction with power distribution equipment. These instructions are intended only for such qualified persons. They are not intended to be a substitute for adequate training and experience in safety procedures for this type of equipment

! WARNING !

Read this Instruction Sheet

Thoroughly and carefully read this instruction sheet before programming, operating, or maintaining your IntelliCAP Automatic Capacitor Control. Familiarize yourself with SAFETY INFORMATION on pages 4 through 6.

Retain this Instruction Sheet

This instruction sheet is a permanent part of your S&C IntelliCAP Automatic Capacitor Control. Designate a location where you can easily retrieve and refer to this publication.

Warranty
The standard warranty contained in S&Cs standard conditions of sale, as set forth in Price Sheet 150, is applicable to the IntelliCAP Automatic Capacitor Control.

Troubleshooting

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IntelliCAP

Understanding Safety-Alert Messages

There are several types of safety-alert messages which may appear throughout this instruction sheet as well as on labels attached to the S&C IntelliCAP Automatic Capacitor Control. Familiarize yourself with these types of messages and the importance of the various signal words, as explained below.

DANGER identifies the most serious and immediate hazards which will likely result in serious personal injury or death if instructions, including recommended precautions, are not followed.

! DANGER !

WARNING identifies hazards or unsafe practices which can result in serious personal injury or death if instructions, including recommended precautions, are not followed.

! WARNING !

CAUTION identifies hazards or unsafe practices which can result in minor personal injury or product or property damage if instructions, including recommended precautions, are not followed.

! CAUTION !

NOTICE identifies important procedures or requirements that, if not followed, can result in product or property damage if instructions are not followed.

! NOTICE !

Following Safety Instructions

If you do not understand any portion of this instruction sheet and need assistance, contact your nearest S&C Sales Office or call S&C Headquarters at (773) 338-1000, Monday through Friday between 8:30 AM and 5:00 PM Central Standard Time. (In Canada, call S&C Electric Canada Ltd. at (416) 249-9171.)

Thoroughly and carefully read this instruction sheet before programming and operating your S&C IntelliCAP Automatic Capacitor Control.

! NOTICE !

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Replacement Instructions and Labels

If you need additional copies of this instruction sheet, contact your nearest S&C Sales Office, S&C Headquarters, or S&C Electric Canada Ltd. It is important that any missing, damaged, or faded labels on the equipment be replaced immediately. Replacement labels are available by contacting your nearest S&C Sales Office, S&C Headquarters, or S&C Electric Canada Ltd.

The equipment covered by this publication must be installed, operated, and maintained by qualified persons who are knowledgeable in the installation, operation, and maintenance of overhead electric power distribution equipment along with the associated hazards. A qualified person is one who is trained and competent in: The skills and techniques necessary to distinguish exposed live parts from non-live parts of electrical equipment. The skills and techniques necessary to determine the proper approach distances corresponding to the voltages to which the qualified person will be exposed. The proper use of the special precautionary techniques, personal protective equipment, insulating and shielding materials, and insulated tools for working on or near exposed energized parts of electrical equipment. These instructions are intended only for such qualified persons. They are not intended to be a substitute for adequate training and experience in safety procedures for this type of equipment.

! WARNING !

Troubleshooting

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IntelliCAP

Troubleshooting Overview
The following tools and IntelliCAP features are used to diagnose and correct IntelliCAP problems.
Setup Software

The Setup software OPERATION screen and TROUBLESHOOTING screens display information about the IntelliCAP, IntelliCAP operations, and sensor data. (For an explanation of these screens, see Using the Setup Software to Locate Problems later in this instruction sheet.) To view these screens, you need an IBM/PC-compatible computer with Windows 95 or newer Windows operation system, a serial cable or USB-to-serial cable, and the IntelliCAP Setup CD. (For more information about the equipment required and how to use the Setup software, see the Setup instruction sheet.)
Electrical Interconnect Diagram

The electrical interconnect diagrams (Drawings: #110-001196-XX Rev. C and #110001250-XX Rev. C at the end of instruction sheet 1022-510) show the IntelliCAP wiring layout.
Test Points

Test points are accessible from the faceplate.

Hardware Tools

To correct a problem, you may need one or more of the following tools: Multimeter 4" long, #2 Phillips screwdriver 4" long, 1/4"-blade screwdriver

NOTE: If the suggested troubleshooting steps do not resolve the problem, contact S&C Electric Company.

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Power Problems
10 amp fuse is blown

A. Replace the fuse. Remove the fuse holder from the faceplate and replace the fuse (see Figure 1). Switch the bank in and out. If the new fuse blows, check the wiring and peripheral equipment.

Figure 1 10 amp Fuse on the Faceplate

Troubleshooting

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IntelliCAP

LCD Problems
On power-up, the IntelliCAP operating system performs various checks. If the Control software is working properly, the LCD reads [READY] for about 3 seconds, then begins scrolling through real-time and setpoint data. If the [READY] message stays on, the Control software may be corrupt. If you updated or reloaded the software recently, reload it again. Otherwise, call S&C. If the LCD reads [RE], [REA], or[READ], the operating system may be corrupt; call S&C.
LCD is blank

A. Check for AC power to the IntelliCAP. Check for AC voltage between the test points on the faceplate. If there is no voltage: Make sure the AC Line and AC Neutral wires are connected to the proper terminals in the meter base socket. Following utility-approved work procedures and safety practices, verify that there is 120 Vac in the line which provides AC power for the IntelliCAP.

B. Check the 10 amp faceplate fuse. Remove the fuse holder and check the fuse for continuity with a multimeter; then replace the fuse if necessary. C. Replace the LCD. There may be a problem with the PC board (including LCD) or the operating system; call S&C.
LCD displays error messages

A. Check the LCD for error messages. Table 1 shows the possible messages.

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Error Message

Meaning

[Faceplate Sw.Err] [Voltage Sen Err] [Temperat Sen Err] [HiLoVoltBand Err]

There is a problem with one of the faceplate switches. (Go to Step B.) The voltage sensor is reading outside of its valid range or is faulty. The temperature sensor is reading outside of its valid range or is faulty. The Bank Voltage Change + Margin is greater than the difference between the High Voltage Override Setpoint and the Low Voltage Override Setpoint. You can eliminate the problem by increasing the bandwidth between the voltage override setpoints. (See page 15 of this instruction sheet for details.)
Table 1 LCD Error Messages

B. Check for Setup software troubleshooting messages. Connect your PC to the IntelliCAP, then start the Setup software. Check for Active messages on the Setup software troubleshooting event screens. Follow the troubleshooting suggestions for those messages.

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IntelliCAP

Software Troubleshooting and Error Messages

Initializing connection ... Trying 38400 BAUD ... Connection failed

This message appears on your computer screen when the Setup software in your computer cannot establish communication with the software in the IntelliCAP. A. Check that the IntelliCAP has power. If the LCD is OFF, the IntelliCAP may have no power and cannot communicate with your portable computer. See LCD is blank. B. Check the serial cable connections. Check that you plugged your serial cable into the COMM PORT on the faceplate. Check that you plugged the cable into the correct port on your PC (usually COM1 on portable PCs). C. Try another communications port. The COM1 port on the PC may be broken or assigned to a different device. Connect the cable to another comm port. In the Connect dialog box, click on the Change Setup button. Select the desired comm port from the pull-down list, then click Connect. If you are running the Setup software in DOS, you can also select COM2 by typing /2 after the applicable batch file name (for example, ACAP /2). D. Use a different serial cable. The serial cable between your PC and the IntelliCAP may have a broken wire or pin. The cable may be wired for use with a different kind of computer, or it may be a null-modem cable. E. Check the serial port on your PC. If you used a 2-wire, ungrounded extension cord to power the PC (or the IntelliCAP during lab testing), you may have damaged the serial port on your PC. Test the serial port by trying to communicate with a modem or other serial device.
Program in the control: XXXX ... IntelliLINK is not configured for this program

A. Reinstall the Setup software on your computer. Make sure that you are installing the software for this type of IntelliCAP. (See the Setup instruction sheet for details.)
Software in control incompatible with open screenset ... Connection cannot be established

This message only appears on your computer screen when you already have an open screenset and try to connect to the IntelliCAP. (Normally, IntelliLINK automatically opens the correct screenset when you try to connect.) A. Use the correct screenset. The IntelliLINK screenset that is presently open is not the same as the software in the IntelliCAP to which you are connected. To close it, click on File > Close Screenset. Then click on File > Open Screenset and choose the correct screenset for your IntelliCAP. Once the screenset opens, click on Connection > Connect to Device.
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IntelliLINK setup incorrect or incomplete

A. Reinstall the Setup software on your computer. There may be a problem with one of the files. (See the Setup instruction sheet for details.)
Software in control is XXXX ... IntelliLINK is not properly configured for this product

A. Reinstall the Setup software on your computer. There may be a problem with one of the files. (See the Setup instruction sheet for details.)

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IntelliCAP

Incorrect Real-Time Data (IntelliCAP with VAR)

Sensed current is zero on OPERATION screen

A. Check the sensor cable. Check that the cable is securely connected to the sensors and to the IntelliCAP. Check that the cable is not damaged. (See the Installation instruction sheet for details.) B. Check the power line. Following utility-approved work procedures and safety practices, verify that current is flowing through the sensor and that the sensor is installed properly.
No current sensors are connected, but values are shown on the OPERATION screen

A. Install a jumper between the current sensor hot and current sensor neutral. For cases when you are specifically using the IntelliCAP with VAR without current sensors (for example, as a demonstration unit), this prevents erroneous current and power factor readings from appearing.
Real-time kVAR values are wrong

A. Check the Voltage Transformer Wiring and Voltage Transformer Ratio on the SETUP: Site-Related screen. The Voltage Transformer Wiring should reflect how the transformer powering the IntelliCAP is wired (Phase-To-Ground or Phase-To-Phase). The Voltage Transformer Ratio should be the ratio of the transformers primary rated voltage to 120 volts. (For example, a 12000/120-240 volt transformer would have a ratio of 12000/120, or 100:1.) B. Check the current level. Because of sensor accuracy problems at low current levels, phase angle detection and display require a minimum current of 0.5% of full scale values. Below this threshold, the measured power factor reads 1.000, and the kVAR values read 0. Current magnitudes continue to be detected and displayed below the 0.5% threshold. Example For a IntelliCAP with a 600 amp S&C EnergyLine or Lindsey sensor, phase angle detection shuts down at approximately 3 amps. Below 3 amps, the power factor shows 1.000 and the kVARs show 0. C. Check the phase angle offset. Check the Installation Phase Offset on the SETUP: Site-Related screen.

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Miscellaneous Problems
Capacitor bank switch does not operate

A. Make sure the AUTO/MANUAL switch is in MANUAL. Toggle the AUTO/MANUAL switch to MANUAL, then try the CLOSE/OPEN switch. B. Check the faceplate LCD. If the LCD reads [Reclose Block] when you try to operate the bank, the reclose block delay is in effect. Wait until the delay elapses, then try switching the bank again. C. Check the line voltage level. Make sure that the line voltage is not below the minimum required to switch the capacitor bank. D. Check the Capacitor Bank Switch Control Pulse Time. Connect your PC to the IntelliCAP, then start the Setup software. Check that the Capacitor Bank Switch Control Pulse Time (on the SETUP: Miscellaneous screen) is long enough. (See the Setup instruction sheet for details.) E. Check the wiring. The wiring between the IntelliCAP and the bank switch may be damaged or defective. F. Check the capacitor bank primary switches. The capacitor bank switches may be malfunctioning.
Some (but not all) capacitor bank switches do not operate

A. Check the line voltage level. Make sure that the line voltage is not below the minimum required to switch the capacitor bank. B. Check the Capacitor Bank Switch Control Pulse Time. Connect your PC to the IntelliCAP, then start the Setup software. Check that the Capacitor Bank Switch Control Pulse Time (on the SETUP: Miscellaneous screen) is long enough. (See the Setup instruction sheet for details.) C. Check the wiring. The wiring between the IntelliCAP and the bank switch may be damaged or defective. D. Check the capacitor bank primary switch(es). The capacitor bank switch(es) may be malfunctioning.
IntelliCAP is not switching the bank automatically

A. Make sure the IntelliCAP is in automatic mode. Check the [OperMode] field on the LCD. If it reads [MANUAL], toggle the faceplate AUTO/MANUAL switch to AUTO. If it reads [SoftMAN], connect your PC to the IntelliCAP, then start the Setup software. On the OPERATION screen, change the SOFTWARE CONTROL SETTINGS: Manual Operation field to Disabled.
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IntelliCAP

NOTE: If the IntelliCAP has been in manual mode and is returned to automatic mode, it waits 60 seconds before switching the bank. B. Check the Reclose Delay Block. If a number appears in this field, the reclose block delay is in effect. After the timer runs out, automatic switching should resume. C. Check for a voltage override condition. On the OPERATION screen or LCD, check for a voltage override message. If a voltage override condition is in effect, make sure the voltage override setpoints are appropriate for this capacitor bank installation. D. Check for a potential voltage override condition. Check the LCD. If the LCD reads [Evnt=InOvrMargin], automatic bank switching is inhibited. The IntelliCAP does not switch the bank if doing so would cause a voltage override condition. (See the Setup instruction sheet for more details.) E. Check the number of automatic switching cycles. Check the LCD. If the LCD reads [Evnt=MaxAutoOper], the number of automatic switching cycles has reached the value of the Maximum Automatic Control Cycles Per Day. Further switching is inhibited in Automatic mode until the next calendar day. F. Check whether the bank is scheduled to be active. On the SETUP: Control Strategy - Timeclock screen, check whether today is a holiday. If the IntelliCAP is in Timeclock, Time-Biased Voltage, or Time-Biased Temperature mode, check the schedules. G. Check for Setup software troubleshooting messages. Check for Active messages on the Setup software troubleshooting event screens. Follow the troubleshooting suggestions for those messages. H. Check manual bank operation. Toggle the faceplate AUTO/MANUAL switch to MANUAL. Following your companys procedures, use the faceplate CLOSE/OPEN switch to operate the capacitor bank. If the bank does not switch, see Capacitor bank switch does not operate. High/Low Voltage Band Error Troubleshooting A High/Low Voltage Band error indicates that the capacitor control is inhibiting capacitor bank operations to avoid possible on-line and off-line switching oscillations. When this error is active, the IntelliCAP capacitor control displays "HiLoVoltBand Err" on its LCD. The voltage of a circuit rises when a capacitor bank is switched on-line and decreases when it is switched off-line. For example, Figure 2 illustrates the circuit's voltage increasing from level A to level B as the bank is switched on-line. The difference in voltage between points A and B is the bank's voltage change. The control measures and records the voltage change each time it switches the bank.

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Figure 2 Normal Voltage Change of a Capacitor Bank

Also illustrated is the difference between the High Voltage Override Setpoint and the Low Voltage Override setpoint (Setpoint Difference). These setpoints regulate the control's voltage override feature. If the circuit's voltage increases above the High Voltage Override Setpoint when the bank is on-line, the control will switch the bank offline to reduce the voltage. If the circuit's voltage drops below the Low Voltage Override Setpoint and the bank is off-line, the control will switch the bank on-line to increase the voltage. The voltage override feature is always active and will override the present control strategy in use. A bank's voltage change is proportional to the circuit's inductance between the bank and its source. Circuit rearrangements can change this inductance. If a rearrangement lengthens the distance, the inductance usually increases and a larger bank voltage change results. If the bank's voltage change increases enough, it will be greater than the setpoint difference (see Figure 3).

Figure 3 A Voltage Change Larger Than the Setpoint Difference

Without the S&C voltage override feature, this condition would cause oscillations. With the bank off-line the control would recognizes that the voltage is too low and would switch the bank on-line. Then the voltage would be too high and the control would switch the bank off-line. The bank would continue to oscillate until the voltage change of the bank is reduced. Or the difference between the high voltage override setpoint and the low voltage override setpoint is increased. To avoid this condition, the control checks if the bank's voltage change is greater than the setpoint difference after each bank operation. If the voltage change is larger, the High/Low Voltage Band error becomes active.
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IntelliCAP

Figure 4 illustrates the case where the Setpoint Difference is set smaller than the bank's normal voltage change. This can also causes a High/Low Voltage Band error condition.

Figure 4 A Setpoint Difference Smaller Than the Voltage Change

The voltage variations due to loads switching on- and off-line as the control is measuring the bank's voltage change can cause measurement errors. Therefore, the control averages the voltage changes for the last four switching operations and adds a 25 percent margin (Bank Voltage Change + Margin present value in use). This average value is then used as the bank's voltage change value. The control also prevents voltage override conditions. For example, when the control's strategy determines that the bank should be off-line the control checks to see that the resulting voltage will be above the Low Voltage Override Setpoint value. It subtracts the BVC+M average value from the present voltage. If the resulting voltage would be below the low limit, it will not switch the bank off-line until the voltage increases sufficiently so that the resulting voltage is above the low limit. Two methods may be used to clear the High/Low Voltage Band Error. If an abnormal voltage change caused the error, several bank operations will cause the control to recalculate a lower BVC+M average and automatically clear the alarm. If the error was caused by the voltage override setpoints being set too close together, the setpoints may be changed to increase the setpoint difference. The High Voltage Override Setpoint and the Low Voltage Override Setpoint may be change by the faceplate switches. If this feature is not wanted, change the IntelliLINK SETUP: General screen's Bank Voltage Change + Margin Automatic Calculation setpoint value to "Disabled."

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Using the Setup Software to Locate Problems

The Setup software OPERATION and TROUBLESHOOTING screens can help you check the status of the IntelliCAP and locate the causes for several types of problems.

View the Operations Information

The Setup software OPERATION screen (Figure ) displays the present status of the IntelliCAP and capacitor bank along with real-time data from the feeder. This is the screen that first appears when you start IntelliLINK.

Figure 5 OPERATION Screen (IntelliCAP with VAR)

This screen includes the following fields:

Present Capacitor Bank Conditions (Line Voltage, Temperature, Voltage Override; Current Flow Direction, 3-Phase kW, 3-phase kVA, Measured 1-Phase Current, Measured Power Factor, Measured 3-Phase kVARs, Adjusted 3-Phase kVARs)

Except for the Temperature and Voltage Override (see below), as well as Current Flow Direction (if applicable), these fields are the true RMS amplitude measurements. The IntelliCAP takes a measurement every 0.2 seconds. Then it averages 8 measurements and displays the 1.6 second averaged value.
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The Temperature is the present ambient air temperature. The temperature sensor is located on the bottom of the IntelliCAP enclosure. If a voltage override is in effect, the IntelliCAP displays a message (Over or Under) in the Voltage Override field. Otherwise, the field reads None. The IntelliCAP with VAR measures the phase angles between the voltage and current waveforms. The angle is displayed as a value between +90 degrees and -90 degrees. A negative value indicates a leading phase angle. When the phase angle is outside the 90 degree range, the IntelliCAP displays a Reverse message in the Current Flow Direction field and subtracts 180 degrees from the phase angle. (For a more detailed explanation of these fields, see the Setup instruction sheet.)
Capacitor Bank State/Sw. Pos.

This is the present position of the capacitor bank: Out of Circuit/Switch Open In Circuit/Switch Closed
Control Mode

The capacitor bank switch is open. The capacitor bank switch is closed.

This field shows whether automatic operation of the IntelliCAP is enabled or disabled.
Reclose Delay Block (Seconds Remaining)

After opening, the capacitor bank will not reclose for 5 minutes. This allows the capacitors to discharge. This field shows the time remaining before the bank can be switched in.
Error Conditions

When the IntelliCAP detects an error or trouble condition, this field displays the message Problems Present - See Troubleshooting Screen. When this message is present, see the TROUBLESHOOTING screens for more information.
SOFTWARE CONTROL SETTINGS: Automatic Control Mode

This field shows the control strategy in effect when automatic operation is enabled (for example, Timeclock w. Voltage Override). This strategy is chosen at the SETUP: General screen.

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SOFTWARE CONTROL SETTINGS: Manual Operation

The AUTO/MANUAL switch on the faceplate overrides all other settings and is mechanically set. When set to MANUAL the bank switch can only be operated with the OPEN/CLOSE switch on the faceplate. When set to AUTO the bank switch can be operated automatically by the IntelliCAP, and can also be operated by IntelliLINK software when this setpoint is Enabled. Enabled Disabled Capacitor bank switch operation using the Setup software is enabled. Capacitor bank switch operation using the Setup software is disabled.

Your IntelliCAP can only resume automatic operation after the Manual Operation setpoint has been Disabled.
SOFTWARE CONTROL SETTINGS: Manual Operation Requested

! NOTICE !

This field lets you use the Setup software to switch the capacitor bank. The faceplate AUTO/MANUAL switch must be set to AUTO, and the SOFTWARE CONTROL SETTINGS: Manual Operation field must be set to Enabled. If the Manual Operation Delay (on the SETUP: Miscellaneous screen) is enabled, the bank operates after the delay ends. (If a reclose block delay is in effect, the IntelliCAP ignores all manual commands until after that delay ends.) If no request is made, this field shows the last switching operation (automatic or manual).
HARDWARE SWITCH STATES: Auto/Manual Switch

This is the present position of the faceplate AUTO/MANUAL switch: Auto Manual Automatic operation of the IntelliCAP is enabled. Automatic operation of the IntelliCAP is disabled.

View the Troubleshooting Control & Switch Information

The TROUBLESHOOTING: Control & Switch Information screen shows miscellaneous software information and switch and sensor problems. To display the TROUBLESHOOTING: Control & Switch Information screen, click the Troubleshooting button, then click the Control and Switch button. This screen includes the following fields:
Most Recent Volt. Override

This field shows the date and time of the most recent over or under voltage condition.
Voltage

This is the voltage during the most recent voltage override condition.
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IntelliCAP

This is the date and time when the most recent voltage override condition was cleared. If the override is still active, this field reads Active.
Last Power-Up

This is the date and time of the last time the IntelliCAP powered up.
Setup Disk Revision, Control Software Revision

Please have this information available when you call S&C about a problem. These fields include: The S&C name for the Control software version present in this IntelliCAP (for example, ICAP105S). The S&C name and revision date for the Setup software version that is presently loaded into memory on your PC.

If the Setup software is older than the Control software, this field includes the message Setup Disk/Control Software Version Mismatch. If the Setup software is newer than the Control software, this field includes the Control softwares date and the message Not Current Release. NOTE: If you try to start the Setup software for a different S&C product (for example, an IntelliCAP PLUS Control) while your PC is connected to the IntelliCAP, the Setup software terminates during startup and displays an error message.
Encoded

This is a six-digit hexadecimal encoding of the name/version information for the software in the IntelliCAP. (This code is used by S&C staff during software troubleshooting.)
Trouble Conditions

The IntelliCAP records the date and time when certain trouble conditions last occurred and were cleared. These conditions indicate that there may be a problem with the bank or the setpoint values. A trouble condition is not a critical problem. A Low Switching Volt Delta message appears when the actual change in voltage levels during switching is below the minimum percentage of the expected change. (The Minimum Percentage of Average Delta Voltage setpoint is on the SETUP: Miscellaneous screen. See the Operations instruction sheet for more details.) A Maximum Daily Cycles message indicates that the IntelliCAP reached the Maximum Automatic Control Cycles Per Day. Further automatic switching is inhibited until the next calendar day. If the IntelliCAP reaches this limit frequently, make sure that the setpoints are set appropriately for this capacitor bank. An Incorrect Voltage Range message appears when the voltage is not within 15% of the nominal voltage. Make sure that the Nominal Operating Voltage (on the SETUP: Miscellaneous screen) is set correctly.
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For the IntelliCAP with VAR, a Low Switching VAR Delta message appears when the actual change in kVAR levels during switching is below the minimum percentage of the expected change. (The Minimum Percentage of Average Delta VARs setpoint is on the SETUP: Miscellaneous screen. See the Operations instruction sheet for more details.)
Error Conditions

The IntelliCAP records the date and time when switch and sensor malfunctions last occurred and were cleared. The IntelliCAP also records sensor readings that are outside valid operating ranges (45 to 300 volts, -40 to 150F). The screen lists problems for the voltage sensor, temperature sensor, faceplate AUTO/MANUAL and CLOSE/OPEN switches, and faceplate SETPOINT ADJUSTMENT switches. An error condition requires prompt attention. The High/Low Voltage Band error indicates that the Bank Voltage Change + Margin is greater than the difference between the High Voltage Override Setpoint and the Low Voltage Override Setpoint. The IntelliCAP logs it as an error and disables further automatic operation. See the Setup instruction sheet for more details on setting the voltage override setpoints.

View the Troubleshooting Chronological Log Screen

The TROUBLESHOOTING: Chronological Log screen shows a log of various troubleshooting-related events. This information may help you identify the cause of problems. To display the TROUBLESHOOTING: Chronological Log screen, click the Troubleshooting button, then click the Trouble Log button. The log can hold 16 events. Once the log is full, each new event over-writes the oldest event in the log. The most recent event is marked on the left with an arrow. This screen includes the following fields:
Date/Time of Occurrence

This is the date and time when the event occurred.

Event

The message in this field describes the event. These messages are described below (showing the equivalent LCD displays where applicable).
System Power-Up

Power was restored to the IntelliCAP.

Request Cap. Bank Out of Circuit

The IntelliCAP sent a command to switch out the capacitor bank.

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IntelliCAP

Request Cap. Bank In Circuit

The IntelliCAP sent a command to switch in the capacitor bank.

Software Manual Control Mode

The SOFTWARE CONTROL SETTINGS: Manual Operation field (on the OPERATION screen) was set to Enabled.
Software Auto Control Mode

The SOFTWARE CONTROL SETTINGS: Manual Operation field (on the OPERATION screen) was set to Disabled.
Hardware Manual Override Enabled

The faceplate AUTO/MANUAL switch was toggled to MANUAL.

Hardware Manual Override Disabled

The faceplate AUTO/MANUAL switch was toggled to AUTO.

Cap. Bank Out of Circuit [BankOffline]

The IntelliCAP switched the bank out.

Cap. Bank In Circuit [Bank Online]

The IntelliCAP switched the bank in.

Voltage Override Active [Ovr=Y]

An over voltage or under voltage condition occurred and has not cleared. (See the Setup instruction sheet for more details.)
Voltage Override Cleared [Ovr=N]

An over voltage or under voltage condition has cleared.

Before/After Switching Delta Bad [LowSwDelta]

The change in voltage due to switching was unusually low. (See the Setup instruction sheet for more details.)

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Before/After Switching Delta OK

The change in voltage due to switching returned to its normal level.

Max Daily Auto Cycles Reached [MaxAutoOper]

The number of automatic switching cycles has reached the value of the Maximum Automatic Control Cycles Per Day (on the SETUP: Miscellaneous screen).
Max Daily Auto Cycles Cleared

The Max Daily Auto Cycles Reached condition has cleared. The condition is cleared at the beginning of each calendar day and when all cycle counters are reset on the DATA LOGGING: Daily Switching Cycles screen.
Line Voltage Outside Operating Range [VoltRangBad]

The line voltage is outside the range for the selected Nominal Operating Voltage (on the SETUP: Miscellaneous screen).
Line Voltage Within Operating Range

The line voltage is within the range for the selected Nominal Operating Voltage (on the SETUP: Miscellaneous screen).
Voltage Sensor Error [VoltSen Err]

The voltage sensor is reading outside of its range or may be faulty.

Voltage Sensor OK

A problem with the voltage sensor has cleared.

Temperature Sensor Error [TempSen Err]

The temperature sensor is reading outside of its range or may be faulty.

Temperature Sensor OK

A problem with the temperature sensor has cleared.

Auto/Close/Open Switches Error [Face Sw Err]

The faceplate AUTO/MANUAL or CLOSE/OPEN switch(es) may be faulty.

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IntelliCAP

Auto/Close/Open Switches OK

A problem with the faceplate AUTO/MANUAL or CLOSE/OPEN switch(es) has cleared.

Select/Change Switches Error [Face Sw Err]

The faceplate SELECT SETPOINT or CHANGE SETPOINT switch(es) may be faulty.

Select/Change Switches OK

A problem with the faceplate SELECT SETPOINT or CHANGE SETPOINT switch(es) has cleared.
High/Low Voltage Band Error [VoltBandErr]

The Bank Voltage Change + Margin is greater than the difference between the High Voltage Override Setpoint and the Low Voltage Override Setpoint.
High/Low Voltage Band OK

The Bank Voltage Change + Margin, High Voltage Override Setpoint, and Low Voltage Override Setpoint are compatible. The LCD has 4 other possible events:
[BankUnknown]

The IntelliCAP does not know the present status of the bank.
[RecloseBlok]

The reclose delay block is in effect.

[Face Sw Err]

One of the faceplate switches may be faulty.

[InOvrMargin]

Automatic switching is inhibited; switching the bank would cause a voltage override condition.

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For the IntelliCAP with VAR, there are 2 additional event messages:
Before/After Switching VAR Delta Bad [LowSwDelta]

The change in kVARs due to switching was unusually low. (See the Setup instruction sheet for more details.)
Before/After Switching VAR Delta OK

The change in kVARs due to switching returned to its normal level.

View the Troubleshooting Faceplate Change Log

The TROUBLESHOOTING: Faceplate Change Log screen shows the date and time when the setpoints were last changed from the faceplate. Between changes, the IntelliCAP must scroll automatically through at least 20 lines of data before it records a separate log entry. To display the TROUBLESHOOTING: Faceplate Change Log screen, click the Troubleshooting button, then click the Faceplate Changes button.

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IntelliCAP

Troubleshooting Quick Reference Guide

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