Training &

Interpersonal Skills Communication Skills Business Writing Human Resources

Development
Administration &
Customer Service Sales & Marketing Finance & Accounting Public Relations
Secretarial
Quality & Materials Information
Contracts & Projects Maintenance & Safety
Productivity Management Technology

Programs in Leadership & Management

The Professional Supervisor Dubai English 25 May - 29 May, 2008

Coaching and Counseling for Peak Performance Dubai English 01 Jun - 05 Jun, 2008
From Planning to Execution: A Winning Strategy
Dubai English 15 Jun - 19 Jun, 2008
Performance
Management Skills and Techniques for Engineers Abu Dhabi English 15 Jun - 19 Jun, 2008

The Power of Leaders Dubai Arabic 22 Jun - 26 Jun, 2008

Advanced Supervisory Skills Cairo English 06 Jul - 10 Jul, 2008

Strategic Thinking and Planning Istanbul English 20 Jul - 24 Jul, 2008

Successful Planning, Organizing and Control Cairo English 20 Jul - 24 Jul, 2008

Middle Management Cairo English 27 Jul - 31 Jul, 2008

The Professional Supervisor Dubai Arabic 03 Aug - 07 Aug, 2008

Kuala
The Leadership Excellence Program English 10 Aug - 21 Aug, 2008
Lumpur
Advanced Supervisory Skills Dubai Arabic 05 Oct - 09 Oct, 2008

Developing and Implementing the Business Plan Dubai English 07 Oct - 09 Oct, 2008
Key Managerial Skills for New Managers and
Dubai English 12 Oct - 16 Oct, 2008
Supervisors
Evaluating and Managing Risks Dubai English 26 Oct - 30 Oct, 2008

Middle Management Dubai English 26 Oct - 30 Oct, 2008

Management Skills and Techniques for Engineers Dubai English 02 Nov - 06 Nov, 2008

Senior Management Program: A Mini MBA Dubai English 02 Nov - 13 Nov, 2008

Successful Planning, Organizing and Control Dubai English 09 Nov - 13 Nov, 2008

The Professional Supervisor Dubai English 09 Nov - 13 Nov, 2008

From Planning to Execution: A Winning Strategy
Dubai English 16 Nov - 20 Nov, 2008
Performance
Strategic Thinking and Planning Dubai English 16 Nov - 20 Nov, 2008
The Balanced Scorecard: Achieving Performance
Dubai English 23 Nov - 27 Nov, 2008
Excellence
The Power of Leaders Dubai English 14 Dec - 18 Dec, 2008

Advanced Supervisory Skills Dubai English 21 Dec - 25 Dec, 2008

The Balanced Scorecard: Achieving Performance
Dubai Arabic 21 Dec - 23 Dec, 2008
Excellence

Programs in Interpersonal Skills

Creative Problem Solving and Decision Making Jeddah Arabic 01 Jun - 05 Jun, 2008
Neuro Linguistic Programming: Strategies for
Dubai English 15 Jun - 19 Jun, 2008
Excellence at Work and Life
Emotional Intelligence: Strategies for Success Dubai English 06 Jul - 10 Jul, 2008

Managing Conflict: Power through Influence Istanbul English 13 Jul - 17 Jul, 2008

Self, Time and Stress Management Dubai Arabic 13 Jul - 17 Jul, 2008
Kuala
Win-Win Negotiation Skills English 20 Jul - 24 Jul, 2008
Lumpur
Kuala
Creative Problem Solving and Decision Making English 27 Jul - 31 Jul, 2008
Lumpur
Managing Conflict: Power through Influence Dubai English 19 Oct - 23 Oct, 2008

Win-Win Negotiation Skills Dubai English 19 Oct - 23 Oct, 2008

Emotional Intelligence: Strategies for Success Dubai English 09 Nov - 13 Nov, 2008

High Performance Teams Dubai English 16 Nov - 20 Nov, 2008

Self, Time and Stress Management Abu Dhabi English 16 Nov - 20 Nov, 2008

Creative Problem Solving and Decision Making Dubai English 14 Dec - 18 Dec, 2008
Neuro Linguistic Programming: Strategies for
Dubai English 21 Dec - 25 Dec, 2008
Excellence at Work and Life

Programs in Communication Skills

Interpersonal Communication Dubai English 25 May - 29 May, 2008

Facilitation Skills: Managing Group Dynamics Dubai English 15 Jun - 19 Jun, 2008

Advanced Communication Skills Dubai English 22 Jun - 26 Jun, 2008

Kuala
Interpersonal Communication English 10 Aug - 14 Aug, 2008
Lumpur
Professional Certificate in Presentation Skills Dubai English 12 Oct - 16 Oct, 2008

Interpersonal Communication Dubai Arabic 09 Nov - 13 Nov, 2008

Facilitation Skills: Managing Group Dynamics Dubai English 16 Nov - 20 Nov, 2008

Advanced Presentation Skills Dubai English 23 Nov - 27 Nov, 2008

Making Powerful Presentations Dubai English 14 Dec - 18 Dec, 2008

Interdepartmental Communication Dubai English 21 Dec - 25 Dec, 2008

Programs in Business Writing

Advanced Business Writing Dubai English 25 May - 29 May, 2008

Report Writing for the Modern Business Dubai English 26 Oct - 30 Oct, 2008

Fundamentals of Business Writing Abu Dhabi English 09 Nov - 13 Nov, 2008

Technical Report Writing Dubai English 16 Nov - 20 Nov, 2008

Programs in Human Resources Management

Human Resources Policies and Procedures Dubai English 25 May - 29 May, 2008

Professional Certificate in Selection Interviewing Dubai English 25 May - 29 May, 2008

Competency-based Human Resources Management Dubai English 01 Jun - 05 Jun, 2008

Compensation and Benefits Dubai English 15 Jun - 19 Jun, 2008

HR KPIs: Measuring the Effectiveness of Human
Cairo English 20 Jul - 24 Jul, 2008
Resources
Human Resources Management Cairo English 27 Jul - 31 Jul, 2008

Advanced Human Resources Management Istanbul English 03 Aug - 07 Aug, 2008

Recruitment, Interviewing and Selection Skills Istanbul English 03 Aug - 07 Aug, 2008

Certified Compensation and Benefits Professionals Dubai English 05 Oct - 09 Oct, 2008

Human Resources Management Dubai Arabic 12 Oct - 16 Oct, 2008

Talent Management: Identifying, Developing and
Dubai English 12 Oct - 16 Oct, 2008
Promoting your Best People
Advanced Recruitment and Selection Skills Dubai English 19 Oct - 23 Oct, 2008

Certified Job Evaluation Professional Dubai English 19 Oct - 23 Oct, 2008

Competency-based Human Resources Management Dubai English 26 Oct - 30 Oct, 2008

Performance Management: Setting and Measuring
Dubai English 02 Nov - 06 Nov, 2008
Objectives
Recruitment, Interviewing and Selection Skills Dubai English 02 Nov - 06 Nov, 2008

Job Analysis and Job Description Dubai English 16 Nov - 20 Nov, 2008

Certified HR Manager Dubai English 23 Nov - 27 Nov, 2008

Designing a Performance-based Rewards System Dubai English 23 Nov - 27 Nov, 2008

Organization and Manpower Management Dubai English 14 Dec - 18 Dec, 2008

Professional Certificate in Selection Interviewing Dubai English 14 Dec - 18 Dec, 2008

Advanced Human Resources Management Dubai English 21 Dec - 25 Dec, 2008

Programs in Training & Development

Certified Training Professional Dubai English 08 Jun - 12 Jun, 2008
Kuala
Managing and Coordinating Training Proactively English 17 Aug - 21 Aug, 2008
Lumpur
Certified Master Coach Dubai English 12 Oct - 16 Oct, 2008

Train the Trainer: From Design to Delivery Dubai English 12 Oct - 16 Oct, 2008

Certified Training Professional Dubai English 26 Oct - 30 Oct, 2008

Career Development and Succession Planning:
Dubai English 23 Nov - 27 Nov, 2008
Ensuring Leadership Continuity
Certified Master Trainer Dubai English 14 Dec - 18 Dec, 2008

Programs in Customer Service

Certified Customer Service Executive Cairo English 13 Jul - 17 Jul, 2008

Certified Customer Service Executive Dubai English 19 Oct - 23 Oct, 2008

Customer Service Excellence: How to Win and Keep
Jeddah English 09 Nov - 11 Nov, 2008
Customers
Implementing and Managing a Customer Complaints
Dubai English 16 Nov - 20 Nov, 2008
System
Customer Loyalty: Strategies and Measurement Dubai English 23 Nov - 27 Nov, 2008

The Customer Service Mindset Dubai Arabic 21 Dec - 23 Dec, 2008

Programs in Sales & Marketing
Certified Sales Manager Dubai English 25 May - 29 May, 2008

Advanced Selling Skills Dubai English 08 Jun - 10 Jun, 2008

Promotion and Merchandising Strategies Dubai English 08 Jun - 12 Jun, 2008

Key Accounts Management: The Master Class Dubai English 15 Jun - 19 Jun, 2008

Managing for Sales Results Dubai English 22 Jun - 26 Jun, 2008

Marketing for Better Results Cairo English 06 Jul - 10 Jul, 2008

Kuala
Certified Marketing Professional English 03 Aug - 07 Aug, 2008
Lumpur
Customer Relationship Management Dubai English 05 Oct - 09 Oct, 2008

The Strategic Marketing Plan Dubai English 07 Oct - 09 Oct, 2008

Coaching for Sales Success Dubai English 19 Oct - 23 Oct, 2008

Defining Customer Relations through SLAs and Key
Dubai English 19 Oct - 23 Oct, 2008
Accounts Management
Certified Sales Manager Dubai English 26 Oct - 30 Oct, 2008

Advanced Selling Skills Dubai English 02 Nov - 04 Nov, 2008

Key Accounts Management: The Master Class Dubai English 02 Nov - 06 Nov, 2008

Powerful Retail Selling Dubai English 09 Nov - 13 Nov, 2008

Advanced Negotiation Skills Dubai English 14 Dec - 18 Dec, 2008

Programs in Finance & Accounting

Corporate Governance: Transparency and
Dubai English 08 Jun - 12 Jun, 2008
Accountability
International Financial Reporting Standards (IFRS):
Dubai English 08 Jun - 12 Jun, 2008
2008 Update
Finance for Non-Finance Professionals Dubai English 15 Jun - 19 Jun, 2008
Mastering Business and Financial Modeling using
Dubai English 22 Jun - 26 Jun, 2008
Excel
The Analysis and Use of Financial Statements: A
Dubai English 22 Jun - 26 Jun, 2008
Hands-on Approach
Effective Budgeting and Cost Control Cairo English 13 Jul - 17 Jul, 2008
Reporting and Presentation Skills for Finance and Kuala
English 13 Jul - 17 Jul, 2008
Accounting Professionals Lumpur
 Kuala
Efficient Finance and Accounting Operations English 20 Jul - 24 Jul, 2008
Lumpur
Professional Skills for Finance and Accounting Damascus English 27 Jul - 31 Jul, 2008
Generally Accepted Accounting Principles (GAAP): Kuala
English 10 Aug - 14 Aug, 2008
2008 Update Lumpur
Certified Financial Professional Cairo English 17 Aug - 21 Aug, 2008
Kuala
Finance for Non-Finance Professionals English 17 Aug - 21 Aug, 2008
Lumpur
Effective Budgeting and Cost Control Dubai English 05 Oct - 09 Oct, 2008

Efficient Finance and Accounting Operations Dubai English 12 Oct - 16 Oct, 2008

Financial Accounting and Reporting Dubai English 12 Oct - 16 Oct, 2008

Fast Closing Monthly and Year-end Accounts Dubai English 19 Oct - 23 Oct, 2008
Principles of Accounting: An Introduction to
Abu Dhabi English 19 Oct - 23 Oct, 2008
Concepts, Uses and Methods
Intermediate Accounting: Managing Business
Dubai English 26 Oct - 30 Oct, 2008
Transaction
Mastering Business and Financial Modeling using
Dubai English 26 Oct - 30 Oct, 2008
Excel
Finance for Executives Dubai English 02 Nov - 06 Nov, 2008

Certified Fixed Assets Professional Dubai English 09 Nov - 13 Nov, 2008

Certified Accounts Assistant Dubai English 16 Nov - 20 Nov, 2008

Finance for Non-Finance Professionals Dubai English 16 Nov - 20 Nov, 2008

Professional Skills for Finance and Accounting Dubai English 23 Nov - 27 Nov, 2008

Efficient Finance and Accounting Operations Dubai English 14 Dec - 18 Dec, 2008

Effective Budgeting and Cost Control Abu Dhabi English 21 Dec - 25 Dec, 2008
Mastering Business and Financial Modeling using
Abu Dhabi English 21 Dec - 25 Dec, 2008
Excel

Programs in Administration & Secretarial

The Professional Executive Assistant / PA Dubai English 06 Jul - 10 Jul, 2008

Efficient Administration Skills Istanbul English 13 Jul - 17 Jul, 2008

Certified Administration and Office Management
Dubai English 17 Aug - 21 Aug, 2008
Professional
Efficient Administration Skills Dubai English 12 Oct - 16 Oct, 2008

Successful Skills for Office Managers Dubai English 26 Oct - 30 Oct, 2008
The Professional Executive Assistant / PA Dubai English 16 Nov - 20 Nov, 2008
Certified Administration and Office Management
Dubai English 23 Nov - 27 Nov, 2008
Professional
Certified Professional Manager Jeddah English 14 Dec - 18 Dec, 2008

Programs in Public Relations

Kuala
Advanced Public Relations English 27 Jul - 31 Jul, 2008
Lumpur
Advanced Public Relations Cairo Arabic 24 Aug - 28 Aug, 2008

Advanced Public Relations Dubai English 02 Nov - 06 Nov, 2008

Programs in Quality & Productivity

Six Sigma Fundamentals Dubai English 25 May - 29 May, 2008

Certified Quality Management Professional Dubai English 01 Jun - 05 Jun, 2008

Re-Engineering your Organization: A Road Map to
Dubai English 08 Jun - 12 Jun, 2008
Business Process Improvement
Total Quality Management TQM Toolbox for Kuala
English 13 Jul - 17 Jul, 2008
Continual Improvement Lumpur
Improving Productivity through Quality and Cost Kuala
English 20 Jul - 24 Jul, 2008
Control Lumpur
Kuala
Simplification of Work Processes and Procedures English 03 Aug - 07 Aug, 2008
Lumpur
ASQ Lean Six Sigma Green Belt Dubai English 12 Oct - 16 Oct, 2008
Implementing and Auditing an ISO 9001:2000
Dubai English 19 Oct - 23 Oct, 2008
Quality System
ASQ Certified Manager of Quality / Organizational
Dubai English 02 Nov - 06 Nov, 2008
Excellence Refresher
Simplification of Work Processes and Procedures Dubai English 09 Nov - 13 Nov, 2008

Programs in Materials Management

Advanced Purchasing and Cost Saving Techniques Dubai English 15 Jun - 19 Jun, 2008

Materials Management Development Program Dubai English 20 Jul - 31 Jul, 2008

Warehouse Operations and Management Dubai English 17 Aug - 21 Aug, 2008

Certified Purchasing Professional Cairo English 24 Aug - 28 Aug, 2008

Successful Fleet and Transport Management Dubai English 24 Aug - 28 Aug, 2008

Inventory Planning and Stock Control Dubai English 12 Oct - 16 Oct, 2008
Fundamentals of Purchasing Dubai English 19 Oct - 23 Oct, 2008

Materials and Supply Chain Management Dubai English 09 Nov - 13 Nov, 2008

Retail Management Dubai English 16 Nov - 20 Nov, 2008

Programs in Contracts & Projects

Certified Project Management Professional Abu Dhabi English 01 Jun - 05 Jun, 2008

Contract Development Dubai English 01 Jun - 05 Jun, 2008

Managing Time and Cost of Projects Dubai English 08 Jun - 12 Jun, 2008

Handling and Resolving Contractual Claims Dubai English 15 Jun - 19 Jun, 2008
Contract Administration: Understanding and
Dubai English 20 Jul - 24 Jul, 2008
Implementing Contractual Obligations
Contract Preparation and Management Istanbul English 10 Aug - 14 Aug, 2008
Kuala
Contract Development English 17 Aug - 21 Aug, 2008
Lumpur
Project Management Skills Cairo English 17 Aug - 21 Aug, 2008

Certified Project Management Professional Dubai English 19 Oct - 23 Oct, 2008

Certified Contract Manager Dubai English 26 Oct - 30 Oct, 2008

Preparation for PMP Certification Dubai English 26 Oct - 30 Oct, 2008

Contract Administration: Understanding and
Dubai English 02 Nov - 06 Nov, 2008
Implementing Contractual Obligations
Managing Projects using Microsoft Project Dubai English 09 Nov - 13 Nov, 2008

Contract Development Dubai English 16 Nov - 20 Nov, 2008

Project Management Skills Dubai English 16 Nov - 20 Nov, 2008

Handling and Resolving Contractual Claims Dubai English 23 Nov - 27 Nov, 2008

Managing Time and Cost of Projects Dubai English 14 Dec - 18 Dec, 2008

Tendering Procedures and Bidding Evaluation Dubai English 14 Dec - 18 Dec, 2008

Contract Preparation and Management Dubai English 21 Dec - 25 Dec, 2008

Programs in Maintenance & Safety

Certified Maintenance Planner Dubai English 08 Jun - 12 Jun, 2008

Advanced Maintenance Management Dubai English 20 Jul - 24 Jul, 2008

Maintenance Planning, Scheduling and Control Istanbul English 27 Jul - 31 Jul, 2008
Preventive and Predictive Maintenance Abu Dhabi English 12 Oct - 16 Oct, 2008
Maintenance Management for Buildings and
Dubai English 19 Oct - 26 Oct, 2008
Facilities
Managing Maintenance Shutdowns, Turnarounds and
Dubai English 26 Oct - 30 Oct, 2008
Outages
Certified Maintenance Planner Dubai English 21 Dec - 25 Dec, 2008

Programs in Information Technology

Managing your IT Projects Successfully Dubai English 24 Aug - 28 Aug, 2008

Internet and Web Marketing Dubai English 09 Nov - 11 Nov, 2008