APVe Userguide en

ENGLISH
Matrox Parhelia APVe
User Guide
10926-301-0100 2005.03.31
Overview
Thank you for purchasing a Matrox Parhelia APVe graphics card. Your Parhelia APVe product features HDTV output and provides audio, photo, and video editing support. You can use up to 3 computer monitors at a time, or up to 2 computer monitors and a video device. Your product supports standard definition (TV or video recorder) and high definition video devices.
Hardware supplied
Matrox Parhelia APVe card
Dual-monitor cable (2 HD-15)
DVI-to-HD15 adapter
TV output adapter
HDTV output adapter
Software supplied (for Windows 2000/XP)

! !
Matrox PowerDesk-HF to use your Matrox graphics hardware Other software see the CD-ROM Readme file
Matrox Parhelia APVe User Guide
Installation overview
Note: If your Matrox product is already partially or fully installed on your computer, some or all the installation information in this guide may not apply to you. However, this information may be useful if you need to reinstall your Matrox product. To install your Matrox product:
1 2
Install the Matrox card see Hardware installation, page 4. Connect your monitors and video devices see Standard connection setup, page 6 or HDTV connection setup, page 13. Install the software see Software setup, page 10.
Hardware installation
This section describes how to install your Matrox card. If your Matrox graphics card is already installed in your computer, skip to Standard connection setup, page 6 or HDTV connection setup, page 13. For information specific to your computer, like how to remove its cover, see your system manual. WARNING: To avoid personal injury, turn off your computer, unplug it, and then wait for it to cool before you touch any of its internal parts. Also, static electricity can severely damage electronic parts. Before touching any electronic parts, drain static electricity from your body (for example, by touching the metal frame of your computer). When handling a card, carefully hold it by its edges and avoid touching its circuitry.
Open your computer and remove your existing graphics card *

If a graphics card isnt already installed in your computer, skip to step 2.
a
Using Add/Remove Programs in the Windows Control Panel, remove any currently installed display drivers. Restart your computer for the changes to take effect. After your computer restarts, youre prompted to install drivers for the new graphics hardware detected. Click Cancel.
b c
Turn off your computer and all peripherals such as your monitor or printer. Open the computer and remove your existing graphics card. (If graphics hardware is built into the motherboard of your computer, this graphics hardware should automatically disable itself after your Matrox card is installed. For more information, see your system manual.)
* With multi-display mode, you may be able to use your existing graphics card. For Windows 2000/XP, see Windows 2000/XP online help under Install additional monitors.
Choose an expansion slot

Most computers have different types of expansion slots. Choose a PCI Express 16 (PCIe) slot for your Matrox card. Your system manual should identify the location of each type of expansion slot in your computer.
(Back of computer)
PCI Express slots PCI slots
(16) (1)
(64-bit) (32-bit)
WARNING: Inserting your Matrox card into the wrong type of slot could damage your card, your computer, or both.
PCI Express x16 card
Insert your Matrox card

a
Position your Matrox card over the expansion slot youve chosen. Push the card in firmly and evenly until its fully seated in the slot. Secure the bracket of your Matrox card to the computer frame.
Your Matrox card is now installed. Before restarting your computer, connect your monitor or monitors (see Standard connection setup, page 6 or HDTV connection setup, page 13). After connecting, restart your computer and install your Matrox software (see Software setup, page 16) WARNING: If your computer doesnt restart after your graphics card is installed, turn off your computer to avoid damaging electronic parts. For troubleshooting information, see page 24.
Standard connection setup

This section describes how to connect standard computer monitors to your Matrox graphics card. For information on how to connect 1 or 2 computer monitors and an HDTV device, see HDTV connection setup, page 13. WARNING: Dont change monitor connections while your computer is turned on. While your computer is turned on, it may be using monitor settings that are specific to the current monitor connections. Some devices may be permanently damaged if incorrect settings are used.
Note: Whenever you change your connection setup, make sure youre using the correct connectors and that all connectors are properly fastened. Whenever you restart your computer, make sure your monitors are already turned on. Otherwise, the software may not be able to properly detect your monitors.
Note: To connect a digital monitor (a monitor that uses digital input, usually a flat panel monitor) to your Matrox product, your monitor must have a DVI connector.
HD-15 connector (analog)
If you have an analog monitor (a monitor DVI connector DVI connector that uses analog input) with a DVI (analog/digital) (digital) connector and you want to connect it to an HD-15 connector, youll need a separate adapter. If this adapter isnt included with your monitor, contact your monitor vendor. Some monitors with DVI connectors support both digital and analog input. If youre using one of these monitors with your Matrox product, make sure its configured to use the correct type of input. For more information, see your monitor documentation.
Note: The left-to-right order of your displays isnt dependent on your connection setup and, through Matrox PowerDesk software, you can re-order your displays to match your Windows desktop. For more information, see Matrox PowerDesk help.
DualHead setup
This section describes how to connect up to 2 monitors to your Matrox graphics card. For information on how to connect 3 monitors to your Matrox product, see TripleHead setup, page 9. 1
Connect the first monitor

Connect your preferred monitor to the main connector (A) on your Matrox graphics card. If your monitor has a DVI connector, connect it directly to the main connector of your graphics card. If your monitor has an HD-15 connector, use the DVI-to-HD15 adapter included with your Matrox product to connect your monitor to the main connector.
Monitor connector (HD-15)
Monitor connector (DVI)
Connect the second monitor

If your second monitor uses a DVI connector, connect it directly to the secondary connector (B) on your graphics card. If your monitor has an HD-15 connector, you can use a DVI-to-HD15 adapter or a dual-monitor cable. If youre using a DVIto-HD15 adapter, connect the adapter directly to the secondary connector (B) on your graphics card, then connect your monitor to the adapter.
If youre using a dual-monitor cable, connect it to the secondary connector (B) on your graphics card, then connect your monitor to the main connector (1 or RGB1) on your dual-monitor cable.
Note: If youre only using one computer monitor and a TV, you can use a DVI-to-HD15 adapter to connect the TV output adapter to the secondary (B) connector on your Matrox card. For more information, see TV output, page 18.
TV output adapter
After your monitors are properly connected, restart your computer and install your Matrox software (see Software setup, page 16).
TripleHead setup
This section describes how to connect 3 monitors to your Matrox graphics card. To use 3 monitors at a time, a dual-monitor cable is required. If you want to use 2 digital monitors and 1 analog monitor (or a TV), you need to use the 1 HD-15 dual-monitor cable. If you want to use 2 or 3 analog monitors, you can use the 2 HD-15 dual-monitor cable. Depending on what type of monitors you want to connect, your connection setup changes.
TripleHead setup with 2 digital monitors

Dual-monitor cable (1 HD-15) Main (A) connector (DVI)
HD-15 connector (RGB1)
Secondary (B) connector (DVI)
Monitor connector (HD-15) Monitor connector (DVI)
DVI connector (RGB2/DVI1) Monitor connector (DVI)

Connect your dual-monitor cable (1 HD-15) directly to the main connector (A) on your graphics card. Your first monitor must use an HD-15 connector. Connect your monitor directly to the main connector (RGB1) on your dualmonitor cable.

Your second monitor must use a DVI connector. Connect your monitor directly to the secondary connector (B) on your graphics card.
Connect the third monitor

Your third monitor must use a DVI connector. Connect your monitor directly to the secondary connector (DVI1/RGB2) on the dual-monitor cable (1 HD-15).
Note: If you want to use a TV or video recorder with 2 digital monitors, you need to use a TV output adapter. If youre using a TV output adapter, your connection setup changes. To use the TV output adapter, connect the dual-monitor TV output adapter cable (1 HD-15) to the secondary connector (B) on your graphics card, then connect your first monitor directly to the main connector (A) of your graphics card. Connect your TV output adapter to the main connector (RGB1) and your second monitor to the secondary connector (RGB2/DVI1) on your dual-monitor cable. For more information, see TV output, page 18. After your monitors are properly connected, restart your computer and install your Matrox software (see Software setup, page 16).
10 Matrox Parhelia APVe User Guide
TripleHead setup with 2 or 3 analog monitors

DVI-to-HD15 adapter Main (A) connector (DVI)
Monitor connector (HD-15) Secondary (B) connector (DVI) Monitor connector (DVI) HD-15 connector (1) Dual-monitor cable (2 HD15)
HD-15 connector (2) Monitor connector (HD-15) Monitor connector (HD-15)

Connect your preferred monitor to the main connector (A) on your Matrox graphics card. If your monitor has a DVI connector, connect it directly to the main connector of your graphics card. If your monitor has an HD-15 connector, use the DVI-to-HD15 adapter included with your Matrox product to connect your monitor to the main connector.
Matrox Parhelia APVe User Guide 11

Connect your dual-monitor cable (2 HD-15) directly to the secondary connector (B) on your graphics card. Your second monitor must use an HD-15 connector. Connect your monitor to the main connector (1) on your dual-monitor cable.
Dual-monitor cable (2 HD15)
Connect the third monitor

Your third monitor must use an HD-15 connector. Connect your monitor directly to the secondary connector (2) on your dualmonitor cable.
Note: To connect a TV or video recorder to your graphics card, you need a TV output adapter. The TV output adapter connects to the main connector (1) on your dual-monitor cable. For more information, see TV output, page 18.
TV output adapter
After your monitors are properly connected, restart your computer and install your Matrox software (see Software setup, page 16).
HDTV connection setup

This section decribes how to connect your computer monitors and HDTV devices to your Matrox product. WARNING: Dont change monitor connections while your computer is turned on. While your computer is turned on, it may be using monitor settings that are specific to the current monitor connections. Some devices may be permanently damaged if incorrect settings are used.
Note: Whenever you change your connection setup, make sure youre using the correct connectors and that all connectors are properly fastened. Whenever you restart your computer, make sure your monitors are already turned on. Otherwise, the software may not be able to properly detect your monitors.
Note: To connect a digital monitor (a monitor that uses digital input, usually a flat panel monitor) to your Matrox product, your monitor must have a DVI connector.
HD-15 connector (analog)
If you have an analog monitor (a monitor DVI connector DVI connector that uses analog input) with a DVI (analog/digital) (digital) connector and you want to connect it to an HD-15 connector, youll need a separate adapter. If this adapter isnt included with your monitor, contact your monitor vendor. Some monitors with DVI connectors support both digital and analog input. If youre using one of these monitors with your Matrox product, make sure its configured to use the correct type of input. For more information, see your monitor documentation.
Note: The left-to-right order of your displays isnt dependent on your connection setup and, through Matrox PowerDesk software, you can re-order your displays to match your Windows desktop. For more information, see Matrox PowerDesk help.
Step-by-step connection setup

1

If youre only using 1 monitor and an HDTV device, connect your monitor to the main connector (A) on your Matrox graphics card. If your monitor has a DVI connector, connect it directly to the main connector of your graphics card. If your monitor has an HD-15 connector, use the DVI-to-HD15 adapter included with your Matrox product to connect your monitor to the main connector. If youre using 2 computer monitors and an HDTV device, you need to use a dualmonitor cable (1 HD-15). Your first monitor must use an HD-15 connector.

If your second monitor uses a DVI connector, connect it to the secondary connector (DVI1/RGB2) on your dualmonitor cable (1 HD-15). If your monitor has an HD-15 connector, use the DVI-to-HD15 adapter included with your Matrox product to connect your monitor to the DVI connector.
Connect the HDTV device

To connect your HDTV device using component connectors, a component cable is required. If your HDTV device didnt come with a component cable, you can purchase this cable at most electronics stores.
a
Connect the dual-monitor cable (2 HD-15) to the secondary connector (B) on your graphics card. Connect the HDTV output cable to the secondary connector (2) on your dualmonitor cable. Attach the component cable connectors (Pb OUT Blue, Y OUT Green, and Pr OUT Red) to the corresponding connectors on your HDTV device.
HDTV output adapter
Note: While using your HDTV output adapter to connect a high definition video device, you can use your TV output adapter to connect a standard definition video device. If your HDTV device supports composite video or S-video input, you also connect it to your Matrox card TV output adapter using the composite (or S-video) connectors of your TV output adapter. You can use Matrox PowerDesk software to select which device (TV or HDTV) to use as a feature display. For more information, see TV output, page 18.
Note: If your HDTV device has a DVI connector, you can connect it directly to the secondary connector (B) on your graphics card. If you use a DVI connector to connect your HDTV device, you can use it as part of your desktop.
Software setup
Note: This guide has references that are specific to the Matrox installation CD-ROM. If your Matrox product wasnt packaged by Matrox (for example, if it was included with your computer), your product may not include this CD-ROM. If you dont have this CD-ROM, certain references in this guide may not reflect the software you have. For more information, see other software documentation provided by your system vendor.
This section describes how to install Matrox software for Windows 2000/XP. You may need administrator rights to install certain software. For more information, see Windows documentation or contact your system administrator.
Install display driver

Windows detects new hardware when you restart. If Matrox display drivers havent been previously installed, Windows prompts you to install a display driver. Follow the on-screen instructions. (The Matrox Windows 2000/XP display driver is in the Win2kXP folder of your Matrox installation CD-ROM.)
Install optional software

After your computer restarts, the setup program shows you a list of additional items you can install. Follow the on-screen instructions.
Configure your monitor settings

To take full advantage of your graphics card, make sure you have the correct monitor settings selected in Windows for each of your monitors:
a
Right-click your Windows desktop background, then click Properties " Settings " Advanced " Monitor. If youre using a multi-display desktop, select a display before clicking Advanced. If Hide modes that this monitor cannot display is available, make sure its enabled. Under Screen refresh rate, select the highest refresh rate listed. Click OK " OK.
For more information on Windows monitor settings, see Windows documentation.
WARNING: If incorrect software monitor settings are applied, some monitors can be permanently damaged. For more information, see your monitor manual. 4
Set up your display software

Use Matrox PowerDesk software to change certain display settings or access Matrox features. To access PowerDesk, double-click its icon ( ) on your Windows taskbar. To see the PowerDesk icon in Windows XP, you may need to click the Show hidden icons button ( ) on your Windows taskbar. For more information on how to use Matrox PowerDesk, see the online help.
TV output
You can use the TV output adapter to connect a video recorder or a TV to your Matrox graphics card. This section describes how to use the TV output feature.
TV output adapter
Note: TV output isnt supported with full-screen DOS display modes (for example, the information you see before Windows starts) or with standard VGA mode (for example, when you restart Windows in safe mode). Older programs may use these display modes. While one of these display modes is in use, your TV displays nothing (black).
Connection setup
1
Turn off computer

Windows 2000/XP To shut down your computer, click Start " Shut Down " Shut down " OK, then turn off your computer. WARNING: Dont change monitor connections while your computer is turned on. While your computer is turned on, it may be using monitor settings that are specific to the current monitor connections. If a display device (monitor, TV, or video recorder) is connected while your computer is using settings intended for another display device, the display of the new device may be garbled or unusable. Some devices may be permanently damaged if incorrect settings are used.
Attach TV adapter
Connect your dual-monitor cable (1 or 2 HD-15) to the secondary connector (B) on your graphics card. Connect the TV output adapter to the main connector (1 or RGB1) on your dual-monitor cable.
TV output adapter
If youre only using one computer monitor and a TV, you can use a DVI-to-HD15 adapter to connect the TV output adapter to the secondary connector (B) on your Matrox graphics card. 3
Connect video output

To connect to a TV or a video recorder, youll need a composite video (RCA) or S-video cable. If your video device (a TV or a video recorder) didnt come with one of these cables, these types of cable are available at most electronics stores. The type of cable you use depends on what your video device supports. Many video devices support composite video connections, and some higher-quality video devices support S-video connections.
a
TV or video recorder using S-video
TV or video recorder using composite video
S-video cable
Composite video (RCA) cable
Attach one end of your composite video or S-video cable to the appropriate connector on your TV adapter. Attach the other end to the VIDEO IN* connector on your TV or video recorder. Before viewing or recording video output directly from your computer, make sure your TV or video recorder is set up to use line input. For example, if your TV has a TV/VIDEO switch, set it to VIDEO; or if your video recorder has a TUNER/LINE switch, set it to LINE.
TV adapter
Optionally, if you use the composite video and S-video connectors on your Matrox TV adapter, you can directly connect two different video devices at the same time.
(Note: Using the Matrox composite video and S-video connectors at the same time is optional.)
To view and record output from the same Matrox video connector, you can connect it to a video recorder and connect the video recorder to a TV. For more information, see your video recorder and TV manuals.
* The labels on your devices may not be consistent with whats in this guide. Different manufacturers sometimes use different labels for the same type of controls and connectors. For example, the VIDEO IN connector on your TV may be labeled VIDEO 1 (or VIDEO 2). To match labels, see the documentation for your video devices. If your TV only has an antenna or cable TV connector, you can use an RF modulator to connect it to your Matrox card. RF modulators are available at most electronics stores.
Connect audio output

Typically, the sound output from a computer comes from speakers connected to your sound card. If you prefer, you can hear or record the sound output from your computer using the same TV or video recorder you connect to your graphics card. To do this, you need an audio cable with a stereo jack on one end and two RCA connectors on the other end. If you dont have this type of cable, you can buy one at most consumer electronics stores.
a
TV or video recorder
Plug the stereo-jack end of the audio cable into the LINE OUT* ( ) connector on your sound card. Plug the other end of the cable into the left (L) and right (R) AUDIO IN connectors of your video device. For more information, see your sound card manual.
Software setup
If a TV or video recorder is connected to your Matrox product, you can use TV output mode to view or record your display on your TV or video recorder. (To connect video devices to your computer, see page 18.) TV settings have lower resolutions and refresh rates than typical computer monitor settings. Lower refresh rates may result in more noticeable flicker. Note: Two TV standards are supported for TV output. The NTSC standard is used in North America and Japan, among other places. The PAL standard is used in most of Western Europe and in China, among other places. If an incorrect TV standard is selected in Matrox software, the output from your computer may not appear or record properly on your TV or your video recorder. To find out what standard your TV or video recorder supports, see its documentation.
* If your computer has no audio LINE OUT connector, you can use its SPKR (speaker) connector instead. In this case, all your computer sound output goes to the video device you connected to.
Windows 2000/XP
!
To add a TV to your Windows desktop or as a feature display, access Multi-Display Setup in your Matrox PowerDesk software. You can also use a TV (or video recorder) as your secondary display:
#
With Matrox Clone Access Multi-Display Setup in your Matrox PowerDesk software and select 2 displays, Clone mode. With Multi-Display Zoom Access Matrox Zoom in your Matrox PowerDesk software and select Multi-Display Zoom. With PureVideo/DVDMax Access Video Playback Settings in your Matrox PowerDesk software and enable Use PureVideo/DVDMax.
To select the TV standard (NTSC or PAL) used for TV output:

1 2 3 4
Access Monitor Adjustments in your Matrox PowerDesk software. Click the TV in the left part of the page, then click Select a TV output standard. Select NTSC or PAL according to the standard used by your TV or video recorder. Click OK.
To adjust TV settings, access Monitor Adjustments and Video Playback Settings in your Matrox PowerDesk software.
To access PowerDesk, double-click its icon ( ) on your Windows taskbar. To see the PowerDesk icon in Windows XP, you may need to click the Show hidden icons button ( ) on your Windows taskbar. For more information on how to use Matrox PowerDesk, see the online help.
Video input
Your Matrox product supports video input using an S-video connector on your graphics card. To use a video device with only composite video output, you need a video-input adapter (sold seperately). This section describes how to use the video-input feature.
Video-input adapter
Connection Setup
1
Turn off your computer

Windows 2000/XP To shut down your computer, click Start " Shut Down " Shut down " OK, then turn off your computer. WARNING: Dont change monitor connections while your computer is turned on. While your computer is turned on, it may be using monitor settings that are specific to the current monitor connections. If a display device (monitor, TV, or video recorder) is connected while your computer is using settings intended for another display device, the display of the new device may be garbled or unusable. Some devices may be permanently damaged if incorrect settings are used.
Connect video input

If your video device supports S-video output, connect it directly to the video input connector on your graphics card. If your video device only supports composite video ouput, connect the videoinput adapter to the video-in connector on your graphics card, then connect the video output of your video device to the composite video (VIDEO IN) connector on your video-input adapter.
Video device (S-video)
Video device (Composite video) Video-input adapter
Connect audio input

Video device
To connect the audio output of your video device to your computer, make sure you have a cable that corresponds to the connectors on your audio hardware. Typically, video devices use two RCA connectors and audio hardware uses stereo jacks. These cables and adapters are available at most electronics stores. Connect the audio output of your video device to the LINE IN ( ) or MICROPHONE ( ) connector on your computer audio hardware. If your video device has only one audio connector, use the left audio connector on the cable. Note: The labels on your devices may not be consistent with whats in this guide. Different manufacturers sometimes use different labels for the same type of controls and connectors. For example, the VIDEO IN connector on your TV may be labeled VIDEO 1 (or VIDEO 2). To match labels, see the documentation for your video devices.
Software setup
To capture video with your Matrox Parhelia APVe product, your video-capture software must support WDM (Windows Driver Module) drivers and you must have the Matrox WDM display driver package installed on your system. To capture video with your Matrox product, select Matrox Video Capture as your video source in your video editing software. For the latest Matrox display drivers, see the Matrox Web site (http://www.matrox.com/graphics/workstation/video/support/drivers/home.cfm).
Troubleshooting
Basic procedures
This section explains basic procedures that are referred to by some troubleshooting items in this guide.
Restarting in VGA mode

Windows 2000/XP What follows is information on how to restart your computer in VGA mode.
1
Click Start " Shut Down " Restart " OK* to restart your computer. (* Depending on your version and configuration of Windows, this part of the step may not be necessary.) If your primary monitor is unusable, see your system manual for information on how to restart your computer using a hardware control.
Before Windows starts, press [F8] for the Windows startup menu to appear. (If [F8] doesnt work, instead try pressing and holding [Ctrl] before Windows starts.) Select VGA mode, then press [Enter].
Graphics Main troubleshooting

This section addresses possible problems that could prevent you from using your computer.
Problem
1Cause 1Solution
Computer doesnt display information or boot after Matrox card is installed

Your Matrox card may not be properly installed. Make sure your Matrox card is properly installed. Specifically, make sure the card is firmly inserted in its expansion slot and that all connections to it are firmly in place. For more information, see Hardware installation, page 4. There may be unsupported graphics hardware in your computer. If an unsupported graphics card is plugged into an expansion slot, remove it. If graphics hardware is built into your computer motherboard, your system may not have automatically disabled it when you inserted your Matrox card. Check your system manual for instructions on how to disable your computers built-in graphics hardware.
2Cause 1Solution 2Solution
3Cause 1Solution
Your computer BIOS (Basic Input/Output System) settings may be incorrect. Change your BIOS settings, specifically the AGP aperture size. For more information on your computer BIOS, see your system manual. Your computer BIOS may not be up to date. For more information on your computer BIOS, see your system manual. Reinstall your previous graphics card and, if possible, update your computer BIOS. This can usually be done with software from the manufacturer of your computer. Contact your system vendor or manufacturer to get a BIOS update for your computer. To get the correct BIOS update, you may need to know the serial number your computer displays when it restarts. (This number is usually in the lower-left corner of the display.)
4Cause
1Solution
5Cause 1Solution
The BIOS of your Matrox graphics card may need to be updated or restored. For advanced users If you have another VGA-compatible graphics card (PCI), you can try resetting the BIOS of your Matrox graphics card.
1
Turn off your computer and insert the other graphics card into an expansion slot. For more information on expansion slots, see Choose an expansion slot, page 5. Plug your monitor into the other graphics card and restart your computer. Note: Make sure your computer uses the other graphics card to control your primary display. The graphics card that controls your primary display is the one that first displays information when you restart your computer. Your computer BIOS (Basic Input/Output System) and the slot type (AGP, PCI, or PCIe see Choose an expansion slot, page 5) of each graphics card help determine which graphics card controls your primary display. To control which graphics card is used for your primary display, you may be able to change the configuration of your computer BIOS. For information on how to change your computer BIOS settings, see your system manual.
3 4
Insert your Matrox installation CD-ROM. Click Start " Run, type D:\Sysutils. You will need to use the PBIOSWin program to update the BIOS of your Matrox graphics card. For more information on how to use this program, see the Readme file in the Sysutils folder. Turn off your computer, remove the other graphics card, then plug your monitor into your Matrox graphics card. Restart your computer.
6Cause
The power supply of your computer may not be powerful enough for all the devices on your computer. For advanced users Remove unnecessary devices from your computer (for example, an unused network card or an extra CD-ROM drive). For more information, see your system manual or the documentation for each device. You may be able to upgrade the power supply of your computer. We recommend a power supply of 300 Watts or more. For more information, contact your computer vendor.
1Solution
2Solution
Problem
1Cause 1Solution
Wrong color balance, screen image off-center, or no picture at all

Your monitor video controls may be improperly set. Adjust your monitor controls (brightness, contrast, and so on). For more information, see your monitor manual. Your monitor may not be properly connected. Make sure youre using the correct connectors (see Standard connection setup, page 6 or HDTV connection setup, page 13) and that all connectors are properly fastened. Make sure the monitor power cable is firmly in place. Make sure the connection to the back of the monitor is firmly in place. If your monitor uses BNC input, make sure the Red (R), Green (G), Blue (B), Horizontal Sync (HSYNC white or gray wire), and Vertical Sync (VSYNC black wire) connections are firmly in place and plugged into the correct input.
Bayonet Nut Connect (BNC)
2Cause 1Solution
2Solution 3Solution
3Cause 1Solution
If your monitor uses BNC input, one or more connection settings may be incorrect. Set each of your monitor RGB input and sync switches (if available) to 75 ohms, with the sync set to external. These controls are usually switches on the back of your monitor. If display problems occur after the startup screen of your operating system, your software monitor settings may be incorrect. Make sure correct software monitor settings are selected. If your primary display is still usable, see Configure your monitor settings, page 16. Otherwise, see the next troubleshooting item.
4Cause
1Solution
2Solution
Windows 2000/XP Make sure youre not using inappropriate monitor setting customizations:
1
Double-click the PowerDesk icon ( ) on your Windows taskbar to access the PowerDesk main interface. To see the PowerDesk icon in Windows XP, you may need to click the Show hidden icons button ( ) on your Windows taskbar. Click Monitor Adjustments. Select the appropriate device. Click Adjust visible area and refresh rate " Restore defaults.
2 3 4
Problem
After the startup screen, or after display settings are changed, the screen image is garbled or unusable (blank screen, rolling or overlapping screen images)
The Matrox display driver may be trying to use settings your monitor doesnt support. This can happen if a monitor was never selected in the software and the display resolution was changed to one your monitor doesnt support, or if the monitor connected to your computer was changed without changing it in the software. WARNING: If incorrect software monitor settings are applied, some monitors can be permanently damaged. For more information, see your monitor manual.
1Cause
1Solution
Windows 2000/XP
1
If your primary display is unusable, restart your computer in VGA mode (see Restarting in VGA mode, page 24). Right-click your Windows desktop background, then click Properties " Settings. Move the Screen area (Windows 2000) or Screen resolution (Windows XP) slider down to its lowest setting, then click OK. Restart your computer normally. Make sure the correct monitor is selected in Windows (see Configure your monitor settings, page 16). Restore your original display settings (see steps 2 and 3).
2 3
4 5
2Cause 1Solution
Files on your system may have been deleted or corrupted. Remove, then restore Matrox software: Note: Before removing software, make sure you have all the necessary files to reinstall software that may still be needed. Note: Windows 2000/XP You may need administrator rights to remove certain software. For more information, see Windows documentation. Windows 2000/XP
1
If your primary display is unusable, restart your computer in VGA mode (see Restarting in VGA mode, page 24). To remove Matrox software, click Start " Settings* " Control Panel " Add/Remove Programs (double-click*) " Matrox PowerDesk-HF and Driver " Change/Remove " Yes. (* Depending on your version and configuration of Windows, this part of the step may not be necessary.) Restart your computer for the changes to take effect. After your computer has restarted, install the latest display driver for your Matrox card. You may also need to reinstall other Matrox software.
3 4
Graphics Extra troubleshooting

The following are extra troubleshooting items related to graphics hardware.
Problem
Cant use Windows, Windows reports a configuration error, and/or cant install or uninstall Matrox display driver
Note: Windows 2000/XP You may need administrator rights to install certain software. For more information, see Windows documentation.
1Cause 1Solution
The problem may be specific to the motherboard in your computer. There may be a software update available for your motherboard. To find out what motherboard model your computer is using, see your system manual. For more information, contact the maker of your motherboard or computer. Many motherboard or computer manufacturers have software updates available on their Web site.
2Cause 1Solution
Files on your system may have been deleted or corrupted. Remove, then restore Matrox software. For more information, see page 28.
Problem
Monitor settings arent automatically detected

WARNING: If incorrect software monitor settings are used, your display may become unusable and some monitors can be permanently damaged. For more information, see your monitor manual.
Note: Windows 2000/XP To check if your monitor settings are properly selected:
1
Right-click your Windows desktop background, then click Properties " Settings " Advanced " Monitor. If youre using multiple displays in independent mode, select a display before clicking Advanced. If you see the name of your monitor or Plug-and-Play, your monitor settings are properly selected. If you see the wrong monitor name or Default monitor, your monitor settings arent properly selected.
1Cause
Your monitor may not be Plug-and-Play. Most new monitors are Plug-and-Play but many older ones arent. Software cant automatically detect settings for monitors that arent Plugand-Play. Manually select your monitor settings in the software. For more information, see Configure your monitor settings, page 16. If a monitor was changed or added while Windows was running, the new monitor may not be detected by the software. Restart your computer. If your monitor is a Plug-and-Play (DDC) monitor, it should be automatically detected by the software.
1Solution
2Cause
1Solution
3Cause
You may be using BNC connectors with a Plug-and-Play monitor. The Plug-and-Play feature of a monitor cant be used with BNC connectors. If theres an HD-15 connector at the back of your monitor, use this connector instead of the BNC connectors.
HD-15 connector BNC (Bayonet Nut Connect) connectors
1Solution
Problem
After game for Windows 2000/XP starts, monitor doesnt display properly (blank screen, rolling or overlapping screen images)
If your game uses a low-resolution (640 480 and below), full-screen display mode, your monitor may not support the refresh rate the Matrox driver is using.
1
1Cause
1Solution
If the game is still running in full-screen mode and your monitor is unusable, exit the game. To do this, press [Alt]+[Tab] once, right-click the name of the game on the Windows taskbar, then click Close. Make sure the correct monitor is selected in Windows.
Problem
1Cause 1Solution
3D and video programs dont work

Your computer or program may not work well with bus mastering. Disable bus mastering: (If you want to continue using bus mastering, see the other solutions.) Windows 2000/XP
1
Double-click the PowerDesk icon ( ) on your Windows taskbar to access the PowerDesk main interface. To see the PowerDesk icon in Windows XP, you may need to click the Show hidden icons button ( ) on your Windows taskbar. Click Help " Troubleshooting settings. Make sure Use bus mastering is disabled. Click OK or Apply. You can now close the PowerDesk main interface.
2 3 4
2Cause
Your computer may not have given an IRQ (interrupt request) to your Matrox graphics card or may have given one used by another device in your computer. This may be because your computers Plug-and-Play feature is turned off. Windows 2000/XP To check the display adapters IRQ:
1
Click Start " Settings* " Control Panel " Performance and Maintenance* " System (double-click*) " Hardware " Device Manager. (* Depending on your version and configuration of Windows, this part of the step may not be necessary.) Click the plus sign to the left of the Display adapters. An X through an icon means the hardware has been disabled. A circled exclamation point through the icon means the hardware has a problem. Double-click the name of your Matrox display adapter to open a properties dialog box. The type of problem is displayed in the General tab " Device status area. Check also the Resources tab " Resource type list for an Interrupt Request.
1Solution
Change settings in your computer BIOS setup utility. If your computer has the options of enabling Plug-and-Play detection, or assigning an IRQ to a VGA adapter, make sure theyre enabled. If your computer doesnt have these options, you may be able to manually assign an IRQ to your graphics card using the BIOS setup utility. For more information on the BIOS setup utility of your computer, see your system manual or contact your system manufacturer.
3Cause 1Solution
Your computers other BIOS settings may be incorrect. Reset your computer BIOS settings to the factory defaults using your computers built-in BIOS setup utility. The factory defaults are usually the safest settings. Check your system manual for more information.
Problem
1Cause
Using multiple displays under Windows 2000/XP, program doesnt work with main graphics card
Your main graphics card may not be controlling your primary display. The graphics card that controls your primary display is the one that first displays information when you restart your computer. A program that doesnt recognize multiple displays may not work with a graphics card unless its controlling your primary display. Your computer BIOS (Basic Input/Output System) and the slot type (AGP, PCI, or PCIe see Choose an expansion slot, page 5) of each graphics card help determine which graphics card controls your primary display.
1Solution
If youre having problems with a program that can be moved on your Windows desktop, run this program on your primary display. Make sure the program window doesnt overlap any other display. If the program doesnt work with the graphics card controlling your primary display, or you want your main graphics card to control your primary display, see the other solutions. Change the configuration of your computer BIOS so that the slot type of your main graphics card has priority for becoming the primary display. For information on how to change your computer BIOS settings, see your system manual. If your computer BIOS doesnt let you select which slot type has priority for becoming the primary display, a BIOS update may be available to let you do this. (The BIOS of most computers can be updated with software.) For a possible BIOS update for your computer, contact your system vendor.
2Solution
3Solution
If theres a graphics controller built into the motherboard of your computer, by changing your computer BIOS settings, you may be able to change which device controls your primary display. For more information, see your system manual. If you dont need to use the graphics card thats controlling your primary display, remove it from your computer. If your primary display is controlled by the motherboard of your computer, see your system manual for information on how to disable this graphics controller. The program youre using may not work properly with systems using more than one display at a time. An update may be available for the program youre using. This update may fix problems this program has with multi-display systems. For more information, contact the software distributor for the program youre using. If youre using multiple displays in independent mode, try using stretched mode instead. Programs that dont work in independent mode may work in stretched mode. For more information, see Matrox PowerDesk help.
4Solution
2Cause
1Solution
2Solution
3Solution
Windows 2000/XP For advanced users To use a program that doesnt support multidisplay systems, you can disable all displays other than your primary display:
1
Double-click the PowerDesk icon ( ) on your Windows taskbar to access the PowerDesk main interface. To see the PowerDesk icon in Windows XP, you may need to click the Show hidden icons button ( ) on your Windows taskbar. Click Multi-Display Setup. Make sure youre using 1 display. Click Start " Settings* " Control Panel " Performance and Maintenance* " System (double-click*) " Hardware " Device Manager. (* Depending on your version and configuration of Windows, this part of the step may not be necessary.) Click the plus sign to the left of the Display adapters. For each display adapter, except for the one controlling your primary display, right-click the name of a display adapter, then click Disable " Yes. Note: Your primary display cant be disabled.
2 3
4 5
Restart your computer for changes to take effect. Note: To restore display adapters, repeat steps 35, but click Enable in step 5.
Problem
Not all graphics cards in the computer are fully supported (Software doesnt work with a certain graphics card, or another graphics card doesnt work at all)
If you have different models of graphics cards in your computer, your Matrox display driver may not support all the graphics cards in your computer. Under Windows 2000/XP, a display driver may support one or more graphics cards. If a display driver doesnt support a certain card, a different display driver must be used for that card. Software that depends on a certain display driver may not work with a graphics card thats not using the same display driver. Note: If your Matrox product was provided by the manufacturer of your computer, check the Web site of that manufacturer for the latest display driver. A display driver provided by the manufacturer of your computer is more likely to be tested with your computer model.
1Cause
1Solution
2Solution
If a graphics card isnt supported, you may need to remove it. If theres graphics hardware built into the motherboard of your computer thats not supported by your software, see your system manual for information on how to disable this graphics hardware.
2Cause
Windows 2000/XP If the Windows method for display driver installation was used (instead of running the setup program included with your Matrox display driver), the driver may not be installed for all the graphics cards it supports. Run the setup program included with the Matrox display driver. The setup program automatically installs the display driver for each Matrox graphics card it supports.
1Solution
Problem
1Cause
In multi-display mode, displays arent numbered consecutively
If you have more than one graphics card in your computer, the display numbering may not be consecutive for the displays of a multiple-display card (for example, a DualHead supporting card). Display numbering depends on the types of expansion slots used in your computer (AGP and PCI) and the BIOS settings of your computer. Windows* 2000/XP Move the displays in Windows.
(* Only while using multiple displays in independent mode. For more information, see PowerDesk help.)
1Solution
1 2
Right-click your Windows desktop background, then click Properties " Settings. Select a display and move it according to the physical position of the monitor its associated with. Note: In multi-display mode, you may have limited control over the arrangement of your displays. For more information, see Matrox PowerDesk documentation.
Problem
Screen image defects appear, program doesnt run properly, or Windows doesnt work properly (example: mouse pointer not drawn properly)
Some programs may not work properly with some Matrox acceleration. Disable specific types of software acceleration: Windows 2000/XP
1
1Cause 1Solution
Double-click the PowerDesk icon ( ) on your Windows taskbar to access the PowerDesk main interface. To see the PowerDesk icon in Windows XP, you may need to click the Show hidden icons button ( ) on your Windows taskbar. Click Help " Troubleshooting settings. Disable one or more features. For more information, see Matrox PowerDesk help.
2 3
Click OK or Apply for your changes to take effect. (Depending on the feature you disabled, you may have to restart your computer for the changes to take effect.)
2Solution
Disable Windows effects: Windows 2000

1 2
Right-click your Windows desktop background, then click Properties " Effects. Disable one or more features under Visual effects.
Windows XP
1
Right-click your Windows desktop background, then click Properties " Appearance " Effects. Disable one or more features.
2
3Solution
If possible, update your Matrox display driver. Matrox makes new display drivers available on the Matrox Web site (www.matrox.com/graphics). Note: If your Matrox product was provided by the manufacturer of your computer, check the Web site of that manufacturer for the latest display driver. A display driver provided by the manufacturer of your computer is more likely to be tested with your computer model.
4Solution
Windows 2000/XP Disable Matrox hardware acceleration:

1
Right-click your Windows desktop background, then click Properties " Settings " Advanced " Troubleshooting. Move the Hardware acceleration slider to None. Click OK " OK to accept the changes. Note: If you identify a program that doesnt work well with Matrox acceleration, please contact Matrox technical support (see page 49) and describe the problem. This information may help us come up with a fix or work-around in a future driver release.
2 3
Problem
1Cause 1Solution
Program window or dialog box doesnt appear on screen

Another window or dialog box may be covering the window or dialog box you want to see. Move, close, or minimize any window or dialog box that may be covering the window or dialog box you want to see.
2Cause
If youre using multi-display mode, the program window or dialog box may be in a display or on a monitor thats unusable. (For example, your monitor may not be properly connected or configured.) Make sure all the displays and monitors you want to use are usable. For more information, see other troubleshooting items in this guide. The software may be using a display you didnt intend to use or the software may be configured to use more displays than the actual number of monitors you have. (For example, you may be in DualHead Multi-Display mode but you only have one monitor.) Disable the display: Windows* 2000/XP
(* Only while using multiple displays in independent mode. For more information, see PowerDesk help.)
1Solution
3Cause
1Solution
1 2
Right-click your Windows desktop background, then click Properties " Settings. Select the display you want to disable, then clear the Extend my Windows desktop onto
this monitor check box.
3
4Cause
Click OK or Apply for your changes to take effect.
The program window or dialog box may be somewhere off-screen. If the program window you want to see is named on the Windows taskbar, right-click on it and select Maximize. (If you click Restore the program window goes back to its previous position. To fix this problem, see the other solutions.) Manually move the program window or dialog box:
1 2
1Solution
2Solution
Press [Alt]+[Space]. If you see a pop-up menu, click Move. If you dont see a pop-up menu, press [M] (for Move). Press on one of the arrow keys once and move your mouse pointer to where you want the window or dialog box to appear, then click. The program window or dialog box should appear where you clicked.
3Solution
Windows 2000/XP
1
Double-click the PowerDesk icon ( ) on your Windows taskbar to access the PowerDesk main interface. To see the PowerDesk icon in Windows XP, you may need to click the Show hidden icons button ( ) on your Windows taskbar. Click Desktop Management.
Enable one or more of the following features:

# # #
Open program windows Maximize windows Center dialog boxes and message boxes
Choose where you want the program window or dialog box to appear.
For more information, see Matrox PowerDesk help.
Problem
1Cause
Display on digital monitor appears blurry or uses only a portion of the screen
You may be using a lower display resolution than what your digital monitor supports. If your monitor supports display scaling, the image on your screen may appear blurry. If display scaling isnt supported, the display may use only a portion of your screen. Select the highest display resolution available. This generally results in better image quality. (While using 2 digital monitors at the same time, certain limitations may apply. For more information, see page 45.)
1Solution
Video
The following troubleshooting items address problems related to video files.
Problem
Video file playback is jerky (skipping frames)

Note: Jerky video file playback may be the result of slow playback or recording. Slow recording causes frames to be dropped (frames arent recorded). If jerky video is caused by frames that were dropped during recording or by the video settings such as the encoding method, the problem can only be fixed by recapturing the video under better conditions or with different video settings.
1Cause 1Solution
Your hard disk may be too slow. Try defragmenting your hard disk. To defragment a hard disk: Windows 2000/XP Click Start " Programs " Accessories " System Tools " Disk Defragmenter.
2Solution
If possible, try using a faster disk. Tip: If your computer has more than one hard disk, you may get better results if you play back video files from a disk other than the one where the Windows swap file is stored. The Windows swap file is usually stored on drive C:.
3Solution
Make sure the drive youre using (a hard disk or DVD drive) is using DMA (if your drive supports DMA transfers). To use DMA: WARNING: Not all drives support DMA well. For more information, see the documentation that came with your hard disk. Windows 2000/XP
1
Click Start " Settings* " Control Panel " Performance and Maintenance* " System (double-click*) " Hardware " Device Manager. (* Depending on your version and configuration of Windows, this part of the step may not be necessary.) Double-click the IDE ATA/ATAPI controllers list item to expand it, then double-click the name of the appropriate controller. Change each Transfer Mode setting to DMA if available. Click OK to accept the changes.
3 4
2Cause 1Solution 3Cause
Too many programs may be running (using up computer resources). Close other programs, including memory-resident programs like System Agent. Your Matrox graphics card may be sharing an IRQ (interrupt request) with another PCI card in your computer (for example, a network card). Try moving the PCI card to another PCI slot in your computer. For more information, see the documentation for this card or see your system manual.
1Solution
Problem
1Cause
Mouse pointer flickers or disappears when its over a video window

You may be using a customized mouse pointer. Windows draws customized mouse pointers in a way that may cause them to flicker or disappear while theyre over a video window. Windows 2000/XP Use default Windows mouse pointers:
1
1Solution
Click Start " Settings* " Control Panel " Printers and Other Hardware* " Mouse (double-click*). (* Depending on your version and configuration of Windows, this part of the step may not be necessary.)
2 3
Click the Pointers tab. In the Scheme box, select (or reselect) (None), then click OK.
DVD
The following troubleshooting items address problems related to DVD. (For general video-related troubleshooting items, see Video, page 37.)
Problem
1Cause 1Solution
DVD video playback is jerky (skipping frames)

Your DVD drive may be too slow. If your DVD drive supports DMA transfers, enable this feature (see page 38).
Problem
1Cause
Cant play certain DVD videos

A DVD video may not play back because the region setting on your DVD player doesnt match the region code on the DVD-ROM disc. DVD players and videos use region codes to prevent the playback of video that was intended only for a certain region or market. To get a copy of a DVD video thats compatible with the region code of your DVD player, contact the vendor of that video.
1Solution
Problem
Cant record DVD video

See Cant record video with a video recorder, page 41.
TV output
The following troubleshooting items are related to TV and HDTV output support (see TV output, page 18 and HDTV connection setup, page 13).
Problem
TV or HDTV image is garbled or unusable (blank screen, rolling or overlapping screen images)
Your video device may not be properly connected. Make sure your video device is properly connected. For more information, see Standard connection setup, page 6 or HDTV connection setup, page 13.
1Cause 1Solution
2Cause 1Solution
Your TV or video recorder may not be properly set up. If a TV is connected to your Matrox graphics card and the TV has a TV/VIDEO switch, set it to VIDEO. For more information, see your TV manual. If a video recorder is connected to your Matrox graphics card and the video recorder has a TUNER/LINE switch, set it to LINE. For more information, see your video recorder manual. If your video device supports multiple video sources, make sure youve selected the proper video source. Matrox software may not be set up for TV output. Particularly, the TV standard selected may not be correct. Windows 2000/XP See Software setup, page 20. Matrox software may be using a different feature display. Windows 2000/XP From the Matrox PowerDesk-HF main interface, click Multi-Display Setup, then make sure youre using the correct feature display for your connection setup. TV output isnt supported with full-screen DOS display modes (for example, the information you see before Windows starts) or with standard VGA mode (for example, when you restart Windows in safe mode). Older programs may use these display modes. While one of these display modes is in use, your TV displays nothing (black). View the program youre using with your computer monitor instead of your TV.
2Solution
3Solution
3Cause
1Solution 4Cause 1Solution
5Cause
1Solution
Problem
1Cause
Computer text is hard to read with a TV

The resolution of a TV is lower than a typical computer display. As a result, some text may be harder to read with a TV than with a computer monitor. Lower your computer display resolution: Windows 2000/XP
1 2
1Solution
Right-click your Windows desktop background, then click Properties " Settings. Move the Screen area (Windows 2000) or Screen resolution (Windows XP) slider to a lower setting. Click OK to close the dialog box and apply changes.
2Solution
If youre using a display area larger than 640 480, you can use larger system fonts to make some text more readable: Windows 2000/XP
1
Right-click your Windows desktop background, then click Properties " Settings " Advanced " General. Under Font size, select Large Fonts. Click OK to close the dialog box and apply changes.
2 3
Problem
1Cause 1Solution 2Cause
Poor TV or video recorder image quality

Your software TV settings may need adjusting. See Software setup, page 20. There may be too many video devices between your video source and destination, or one or more of the video devices may be degrading the quality of the video signal. Demodulators, long cables, cable extensions and improper connections can all affect video signal quality. If your video equipment supports it, use S-video connections. For more information, see Connection setup, page 18. Try changing one or more video devices. If possible, use fewer connections. For example, dont use cable extensions. The image settings on your TV may need adjusting. Some TVs have an aperture control sometimes called PICTURE. Lowering this setting may reduce this problem. Reducing your TVs brightness setting may also improve image quality. For more information, see your TV manual.
1Solution
2Solution 3Solution 3Cause 1Solution
Problem
1Cause
Cant record video with a video recorder

The video source may be copy protected. Your Matrox product may not let you make copies of copy-protected video. (Some video sources let you make a copy of a video, but you may not be able to make a copy of that copy.) To get copies of a copy-protected video, contact the vendor of the video.
1Solution
Problem
1Cause
Video appears stretched or squished on a TV

Windows 2000/XP If youre using the PureVideo/DVDMax feature to view video full-screen on your TV, the aspect ratio of a video may not match the aspect ratio of your TV. Adjust software settings:
1
1Solution
Double-click the PowerDesk icon ( ) on your Windows taskbar to access the PowerDesk main interface. To see the PowerDesk icon in Windows XP, you may need to click the Show hidden icons button ( ) on your Windows taskbar. Click Video Playback Settings " PureVideo/DVDMax settings. Select Preserve aspect ratio. Select Detect video aspect ratio based on " Video window. Select the aspect ratio of your TV (4:3 or 16:9 most TVs are 4:3, most HDTV devices are 16:9). Click OK or Apply for your changes to take effect.
2 3 4 5
For more information, see context-sensitive help.
Sound
The following troubleshooting items address problems related to sound cards.
Problem
1Cause
Sound doesnt record, video files play back with no sound, or sound output is distorted or too loud
If the sound problem is with a particular device (for example, TV or speaker), the volume control on the device itself may need adjusting. Adjust the volume control on the device itself. Audio cables may be loose or incorrectly wired. Make sure your sound card cables are properly connected (see Connect audio output, page 20).
1Solution 2Cause 1Solution
3Cause
Your sound cards Windows software settings may be incorrect. Specifically, input or output may be disabled, or volume levels may be too low or too high. Windows 2000/XP Make sure your sound cards Windows software settings are correct.
1
1Solution
Double-click the speaker icon ( If you dont see the speaker icon: Windows 2000
a b c d e
or
) on the Windows taskbar.
Click Start " Settings " Control Panel. Double-click the Multimedia or Sounds and Multimedia icon. Enable Show volume control on the taskbar. Click OK. Double-click the speaker icon on the taskbar.
Windows XP
a
Click Start " Settings* " Control Panel " Sound, Speech, and Audio Devices* " Sounds and Audio Devices (double-click*). (* Depending on your configuration of Windows, this part of the step may not be necessary.) Enable Place volume icon in the taskbar. Click OK. Double-click the speaker icon on the taskbar.
b c d 2 3 4
Click Options " Properties. Click the Recording button, enable all check boxes in the list box, then click OK. For the Line In and/or Microphone controls, make sure the Volume slider levels are okay (if youre not sure, try half level), and the appropriate Select check box is enabled. Click Options " Properties. Click the Playback button, enable all check boxes in the list box, then click OK. For the Master, Line, Aux, and/or Wave controls, make sure the Volume sliders are at onequarter to one-half levels (if youre not sure, try half level), and the Mute check boxes are cleared.
5 6
Close the dialog box. Note: Depending on your sound driver, certain labels may be different. For example, Line In may be labeled Line.
4Cause 1Solution
The problem may be specific to the sound card you have. For more information, see your sound card manual.
More Information
We provide additional information in help and Readme files. Be sure to check for any last-minute release notes included with your product and in the Matrox CD-ROM Readme file. Also, check the Matrox Web site (www.matrox.com/graphics) for the latest Matrox software, technical support, and product information. This guide is available on the CD-ROM as an Adobe Acrobat file (Guide\APVe Guide.pdf).
Display information
!
Your Matrox graphics card is 100% VGA compatible and supports all VESA standards: VBE 2.0 (Super VGA modes), DPMS (energy saving), and DDC-2B (Plug-and-Play monitor). Your Matrox product supports DualHead and TripleHead features. DualHead features control 2 displays at a time. TripleHead features control 3 displays at a time. To get the most of your Matrox product, we recommend using the highest color palette setting (a 32-bit color palette) for all your displays. 3D acceleration is only available with a 16- or 32-bit color palette. The display resolutions and refresh rates available depend on your Matrox graphics card, display driver, software monitor settings, and monitor. For information on the capabilities of your monitor, see your monitor documentation. While using 1 or 2 displays at a time, your Matrox graphics card supports display resolutions up to 2048 1536. Your Matrox graphics card supports the highest refresh rates supported by most monitors. At the highest display resolution (2048 1536), your Matrox graphics card supports a vertical refresh rate of up to 85 Hz. While using 2 displays at a time, each monitor has its own monitor settings (refresh rates). While using 2 displays at a time both at the highest display resolution (1920 1440), certain display limitations may apply. (For example, video playback may be limited.) While using 3 displays at a time (TripleHead), all 3 displays use the same display resolution, color palette, and refresh rates, and the highest display resolution available is 1280 1024 (that is, 3840 1024 for all 3 displays). While using 2 displays at a time and a feature display (HDTV), all 3 displays use the same display resolution, color palette, and refresh rates. If you select different resolutions for your displays, one of your displays may use only a portion of the screen (the rest of the screen will be black). To avoid having only a portion of the screen used, we recommend you select the highest display resolution available. The highest display resolution available is the highest resolution supported by both monitors up to 1600 1200. If one of your monitors supports a higher resolution, it may use display scaling to fill the entire screen. For information on the settings your monitor supports, see your monitor documentation. While using 2 displays at a time and a feature display (HDTV), the video input feature is unavailable. To use video input, use a different multi-display setup.
! !
! !
The highest display resolution supported for digital monitors is 1920 1440. If youre using BNC connectors with a Plug-and-Play monitor, the Plug-and-Play feature of your monitor cant be used. To use the Plug-and-Play feature of your monitor, instead of the BNC connectors, use the 15-pin connector at the back of your monitor.
Supported VESA modes (main display)

In the table below, VESA modes supported by your Matrox graphics card are indicated by a VESA mode number. Many Super VGA DOS programs use VESA modes.
Display resolution 640 400 640 480 800 600 1024 768 1280 1024 1600 1200 16 colors (VGA) 102 256 colors 32 K colors 64 K colors 16 M colors 100 101 103 105 107 11C 110 113 116 119 11D 111 114 117 11A 11E 112 115 118 11B 11F
Rows Columns 80 132 25 109 43 10A 50 10B 60 108 10C
Hardware information
Features
Matrox Parhelia APVe DualHead TripleHead TV output HDTV output Video input Main RAMDAC Secondary RAMDAC Memory Memory type Card type Form factor
$ $ $ $ $
400 MHz 400 MHz 128 MB DDR (Double Data Rate) SDRAM PCIe 16 ATX
Environmental specifications
! ! ! ! ! !
Minimum/maximum ambient operating temperatures: 0 to 55 C Minimum/maximum storage temperature: -40 to 75 C Maximum altitude for operation: 3,000 meters Maximum altitude for transport: 12,000 meters Operating humidity: 20 to 80% relative humidity (non-condensing) Storage humidity: 5 to 95% relative humidity (non-condensing)
Digital monitor information

!
TMDS (Transition Minimized Differential Signaling) encoding based on the Silicon Image PanelLink standard DDWG (Digital Display Working Group) compliant DVI connector EDID (Extended Display Identification Data) 1.2, 1.3 (without the extended data block), and 2.0 support
! !
Maximum card dimensions

0.75 in. / 1.91 cm
6.425 in./ 16.32 cm
4.376 in. / 11.12 cm
0.331 in. / 0.84 cm
Customer support
Matrox Web and FTP sites
Matrox is on the Internet with a World Wide Web (WWW) and File Transfer Protocol (FTP) site. Our Web site has product literature, press releases, technical material, a sales office list, trade show information, and other relevant material. Our FTP site contains current drivers for Matrox products. You can download drivers using the Internet FTP site. You can access our FTP server independently, or from the Matrox Web site. Our address for Matrox Graphics Inc. is: WWW FTP www.matrox.com/graphics/ ftp.matrox.com/pub/mga/
Send questions or comments regarding the site to: e-mail webmaster@matrox.com
If you have a problem

If you have a problem, we recommend that you follow the procedure below for the quickest results.
1
Contact your dealer This is usually the quickest and most effective method of technical assistance. Your dealer is local and may be familiar with your complete system. In the case of hardware warranty assistance, the product must be returned to the dealer, who will return it to Matrox. If your Matrox product was provided by your computer manufacturer, contact this manufacturer. For contact information, see your computer documentation or contact the vendor. Direct Matrox technical support If you still cant resolve a problem (and your Matrox product wasnt provided by your computer manufacturer), you can get direct technical assistance this way:
#
Visit our technical support Web site at www.matrox.com/graphics/support/tech_support/home.cfm. Visit our technical support forum at www.matrox.com/graphics/support/forum/agree.cfm. See our FAQs (Frequently Asked Questions) at http://forum.matrox.com/mga/.
Write a letter to Graphics Customer Support at our Corporate Headquarters. The address is: Matrox Graphics Inc., 1055 Saint Regis Boulevard, Dorval, QC, Canada, H9P 2T4.
Information we need
Please give a complete description of the problem, and include:
!
Matrox card serial number, model number, revision number, BIOS number, driver type and version, and memory address at which the Matrox card is installed. Computer brand name, system BIOS manufacturer and version number or date, bus type, model, processor speed, and amount of memory. Monitor brand and model name. Operating system and version. If youre using a memory manager, its brand and version. Also, list any memory-resident programs in use. If youre using a network card, its brand and version. Brand and model of any other cards and devices installed on your system.
! ! !
! !
Program specific problems

If a problem appears with a specific program, please give us the following information:
!
Display settings (color palette, display resolution, and so on) applied when the problem occurs. Program name and version. Name any add-on packages youre using. If possible, take note of the file and segment address that caused the problem. Detailed steps known to cause the bug, so we can reproduce it.
! ! !
Where to get information

For display information: Windows 2000/XP
1
Double-click the PowerDesk icon ( ) on your Windows taskbar to access the PowerDesk main interface. To see the PowerDesk icon in Windows XP, you may need to click the Show hidden icons button ( ) on your Windows taskbar. Click Information.
For system information:

!
Windows 2000 Right-click the My Computer icon on your Windows desktop background, then click Properties. Windows 2000/XP Click Start " Programs " Accessories " System Tools " System Information. Windows XP Click Start " Settings* " Control Panel " Performance and
Maintenance* " System (double-click*). (* Depending on your configuration of
Windows, this part of the step may not be necessary.)
Warranty
A. Limited Warranty Statement
1. Matrox Graphics Inc. (Matrox) warrants to the end-user customer, who provides adequate proof of purchase that Matrox hardware products purchased from Matrox authorized dealers will be free from defects in materials and workmanship for a period of 3 years from the date of purchase. This warranty applies only to the original end-user purchaser and is non-transferable. Conditions and limitations of Matroxs warranty are stated below. 2. Matroxs limited warranty covers only those defects which arise as a result of normal use of the hardware and does not apply to any: a. improper or inadequate maintenance; b. incompatibilities due to the users hardware or software applications with or in which the Matrox product interfaces; c. product of a special or custom-made nature; d. unauthorized modification or misuse; e. improper installation, misapplication or negligence; f. operation outside the products environmental specifications; g. improper site preparation or maintenance; h. software; i. other causes that do not relate to a product defect; j. defects or damage suffered as a result of force majeure (including theft); k. defects or damage suffered as a result of normal wear and tear, and/or l. stolen goods. 3. If Matrox receives, during the applicable warranty period, notice of a defect in a warranted hardware product and the defective Matrox product in question, Matrox shall at its sole option, either repair or replace the product, and shall return the repaired product or a replacement product within a reasonable delay. The replacement product may not be new, provided that it has functionality at least equal to that of the product being replaced. 4. This warranty is valid in any country where Matrox hardware products are distributed by Matrox or its authorized dealers. 5. This Limited Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.
B. Limitations of Warranty
1. NEITHER MATROX NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO MATROX PRODUCTS. MATROX SPECIFICALLY DISCLAIMS (and the customer, by accepting the Matrox product, specifically accepts such disclaimer and waives) ALL OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR OR INTENDED PURPOSE OR USE AND THE WARRANTY AGAINST LATENT DEFECTS, WITH RESPECT TO THE HARDWARE AND/OR SOFTWARE. MATROX FURTHER DISCLAIMS ANY WARRANTY THAT MATROX PRODUCTS, IN WHOLE OR IN PART, WILL BE FREE FROM INFRINGEMENT OF ANY THIRD PARTY INTELLECTUAL PROPERTY OR PROPRIETARY RIGHTS. 2. To the extent that this Limited Warranty Statement is inconsistent with the law of the locality where the customer purchases the Matrox product, this Limited Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain limitations of this Limited Warranty Statement may not apply to the consumer. 3. To the extent allowed by local law, the remedies provided in this Limited Warranty Statement are the customers sole and exclusive remedies.
C. Limitations of Liability
1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THE LIMITED WARRANTY STATEMENT, IN NO EVENT SHALL MATROX BE LIABLE FOR: a. any direct, indirect, special, incidental, consequential, foreseeable or unforeseeable, or punitive damages, whether based on contract, tort, delict or any other legal theory and whether advised of the possibility of such damages, and/or b. damages arising from the loss of use, data, production revenue and/or profit of in connection with the Matrox product or any business interruption. 2. Without prejudice to the foregoing, any liability of Matrox for any breach of warranty shall be limited to the amount paid by the customer for the defective hardware in question. 3. To the extent allowed by local law, Matroxs entire liability and the customers exclusive remedy shall be the repair or replacement of any defective product during the warranty period. Matrox does not offer any other warranty with respect to Matrox hardware or software or any other hardware or software. 4. Customer shall be responsible for all applicable taxes, duties and customs fees on any replacement unit, as well as all transport, insurance, storage and other charges incurred on all returned products.
D. Obtaining Service
1. Verify that your Matrox product was installed and configured according to the information in its accompanying documentation. 2. Read the Troubleshooting information included with the Matrox product to see if you can solve the problem yourself. 3. If you are still experiencing difficulties, please contact your dealer where you purchased your Matrox product. 4. If you must return a Matrox product, leave the configuration as it was when you were using it, and leave all identification stickers on the product. Pack the product in its original box and return to your Matrox dealer where the product was purchased, together with your proof of purchase. Your Matrox dealer will return the product for you. Alternatively, if this first option is unavailable to you, you may contact the Matrox Technical Support group who will issue an Return Merchandise Authorization (RMA) number, upon receipt of adequate proof of purchase, and inform you of shipping instructions. DO NOT RETURN THE PRODUCT TO MATROX WITHOUT MATROXS RMA NUMBER AND EXPRESS AUTHORIZATION.
E. General
This limited warranty shall be governed by the laws of the Province of Quebec, Canada and the federal laws of Canada applicable therein and the courts of the Province of Quebec shall have exclusive jurisdiction to hear and decide any dispute instituted by the customer in connection with this limited warranty; the customer waives, by accepting the product, its rights to institute proceedings in connection with this warranty against Matrox in any jurisdiction other than Quebec.
Software license agreement

Single User Products This Matrox software (the Software) is copyrighted by Matrox Graphics Inc. All rights are reserved. The purchaser is granted a license to use the software only, subject to the following restrictions and limitations: 1. The license is for the original purchaser only, and is not transferable without written permission of Matrox. 2. The original purchaser may use the Software on a single computer owned or leased by the original purchaser. You may not use the Software on more than a single computer, even if you own or lease more than one computer, without written consent of Matrox. 3. The original purchaser may make back-up copies of the Software for his or her own use only, subject to the use limitations of this license. 4. The original purchaser may not engage in, nor permit third parties to engage in, any of the following: Providing or disclosing the Software to third parties. Providing use of the Software in a computer service business, network, time-sharing, multiple CPU or multi-user arrangement to users who are not individually licensed by Matrox. Making alterations or copies of any kind in the Software (except as specifically permitted above). Attempting to unassemble, de-compile or reverse engineer the Software in any way. Granting sublicenses, leases, or other rights in the Software to others. Making copies, or verbal or media translations, of the users guide. Making telecommunication data transmissions of the Software.
Matrox reserves the right to terminate this license if there is a violation of its term or default by the Original Purchaser. Upon termination, for any reason, all copies of the Software must be immediately returned to Matrox, and the Original Purchaser shall be liable to Matrox for any and all damages suffered as a result of the violation or default. Limited warranty Matrox warrants to you, for a period of 90 days normal use from your date of purchase, that:
1. The CD/disks on which the software is furnished and the documentation are not defective. 2. The Software is properly recorded upon the CD/disks included. 3. The documentation is substantially complete and contains all the information Matrox deems necessary to use the software. 4. The Software functions substantially as described in the documentation. Matroxs entire liability and your exclusive remedy shall be the replacement of any CD/Disks or documentation not meeting these warranties, which is returned to Matrox or an authorized dealer, together with a copy of your paid receipt. The above is the only warranty of any kind, either express or implied, including, but not limited to the implied warranties of merchantability and fitness for a particular use that is made by Matrox on this Licensed Software. In no event shall Matrox be liable to you or to any third party for consequential, special, indirect or incidental damages which you may incur as a result of using the licensed software, including, but not limited to, loss of data, or information of any kind which you may experience.
Index
A
Address, Matrox Adobe Acrobat
H
50 44
Hardware Acceleration 34 Information 2, 4748 Installation 45
T
Technical assistance TripleHead
49
45
B
BIOS
25, 31, 32 26, 30 30
BNC monitor connection Bus mastering
I
Installation Hardware 45 Overview 3 IRQ
Troubleshooting 2444 DVD 39 Graphics 2437 Sound 4244 TV output 3942 Video 3738 TV output Adapter 18 Connection setup 1820 Display modes 40 Software setup 2021 Troubleshooting 3942
C
CD-ROM, Matrox Connection setup Connectors 6, 13 BNC 26 Customer support
31
44 612, 1315
M
Monitor Settings
4951, 5253
2628, 30
Multi-display Mode 34
V
VESA VGA
D
Display Modes 18 Primary 32 Display information
45, 46 45, 46
P
PDF
44 17, 51
Video input Connection 2223 Software setup 23
4546
PowerDesk
E
Expansion slots
S
24
Software Setup 1617 Sound output
W
4, 5, 6, 13, 17, 18, 22, 27, 29, 38 Warranty 5253 Web, Matrox 49
Warning
20
F
FTP, Matrox
49
Thank you for choosing Matrox

Please register online (www.matrox.com/mga/registration/home.cfm) to be eligible for customer support, new product announcements, and information on special offers and upcoming events.
USA
FCC Compliance Statement

Remark for the Matrox hardware products supported by this guide This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment causes harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio/TV technician for help. WARNING Changes or modifications to this unit not expressly approved by the party responsible for the compliance could void the users authority to operate this equipment. The use of shielded cables for connection of the monitor to the card is required to meet FCC requirements.
Declaration of conformity of a Class B digital device according to the FCC rules

We, the Responsible Party Matrox, 625 State Route 3, Unit B, Plattsburg, NY 12901 Telephone: (514) 822-6000 (extension 2026) Attention: Conformity Group Matrox Declaration The Matrox hardware products supported by this guide comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) these devices may not cause harmful interference, and (2) these devices must accept any interference received, including interference that may cause undesired operation. Any question regarding this declaration should be forwarded to the above coordinates.
CANADA
(English) Industry Canada Compliance Statement

Remark for the Matrox hardware products supported by this guide These digital devices do not exceed the Class B limits for radio noise emission from digital devices set out in the Radio Interference Regulation of Industry Canada.
(Franais) Conformit avec les exigences du ministre de lIndustrie Canada

Remarque sur les produits matriels Matrox couverts par ce guide Ces appareils numriques nmettent aucun bruit radiolectrique dpassant les limites applicables aux appareils numriques de Classe B prescrites dans le Rglement sur le brouillage radiolectrique dict par Industrie Canada.
JAPAN
VCCI Compliance Statement

Remark for the Matrox hardware products supported by this guide This is a Class B product based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment (VCCI). If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.
EUROPE
(English) European users information Declaration of Conformity

Remark for the Matrox hardware products supported by this guide These devices comply with EC Directive 89/336/EEC for a Class B digital device. They have been tested and found to comply with EN55022/CISPR22 and EN55024/CISPR24. In a domestic environment these products may cause radio interference in which case the user may be required to take adequate measures. To meet EC requirements, shielded cables must be used to connect the monitor and other peripherals to the card. These products have been tested in a typical class B compliant host system. It is assumed that these products will also achieve compliance in any class B compliant system.
(Franais) Informations aux utilisateurs Europens Dclaration de conformit

Remarque sur les produits matriels Matrox couverts par ce guide Ces units sont conformes la directive communautaire 89/336/EEC pour les units numriques de classe B. Les tests effectus ont prouv quelles sont conformes aux normes EN55022/CISPR22 et EN55024/CISPR24. Le fonctionnement de ces produits dans un environnement rsidentiel peut causer des interfrences radio, dans ce cas lutilisateur peut tre amen prendre les mesures appropries. Pour respecter les impratifs communautaires, les cbles de connexion entre le moniteur ou autres priphriques et la carte doivent tre blinds. Ces produits ont t tests dans un systme hte typique compatible classe B. On suppose quils prsenteront la mme compatibilit dans tout systme compatible classe B.
(Deutsch) Information fr europische Anwender Konformittserklrung

Anmerkung fr die Matrox Hardware-Produktuntersttzung durch dieses Handbuch Diese Gerte entsprechen EC Direktive 89/336/EEC fr ein digitales Gert Klasse B. Sie wurden getestet und entsprechen demnach EN55022/CISPR22 und EN55024/CISPR24. In einer Wohnumgebung knnen diese Produkte Funkinterferenzen erzeugen, und der Benutzer kann gentigt sein, entsprechende Manahmen zu ergreifen. Um EG-Anforderungen zu entsprechen, mssen zum Anschlieen des Monitors und anderer Peripheriegerte an die Karte abgeschirmte Kabel verwendet werden. Diese Produkt wurden in einem typischen, der Klasse B entsprechenden, Host-System getestet. Es wird davon ausgegangen, da diese Produkte auch in jedem Klasse B entsprechenden System entsprechend funktionieren.
(Italiano) Informazioni per gli utenti europei Dichiarazione di conformit

Nota per i prodotti hardware Matrox supportati da questa guida Questi dispositivi sono conformi alla direttiva CEE 89/336/EEC relativamente ai dispositivi digitali di Classe B. Sono stati provati e sono risultati conformi alle norme EN55022/CISPR22 e EN55024/CISPR24. In un ambiente domestico, questi prodotti possono causare radiointerferenze, nel qual caso allutente potrebbe venire richiesto di prendere le misure adeguate. Per soddisfare i requisiti CEE, il monitor e le altre periferiche vanno collegati alla scheda grafica con cavi schermati. Questi prodotti sono stati provati in un tipico sistema host conforme alla classe B. Inoltre, si d per scontato che questi prodotti acquisiranno la conformit in qualsiasi sistema conforme alla classe B.
(Espaol) Informacin para usuarios europeos Declaracin de conformidad

Observacin referente a los productos de hardware de Matrox apoyados por este manual Estos dispositivos cumplen con la directiva de la CE 89/336/EEC para dispositivos digitales de Clase B. Dichos dispositivos han sido sometidos a prueba y se ha comprobado que cumplen con las normas EN55022/CISPR22 y EN55024/CISPR24. En entornos residenciales, estos productos pueden causar interferencias en las comunicaciones por radio; en tal caso el usuario deber adoptar las medidas adecuadas. Para satisfacer las disposiciones de la CE, debern utilizarse cables apantallados para conectar el monitor y dems perifricos a la tarjeta. Estos productos han sido sometidos a prueba en un tpico sistema anfitrin que responde a los requisitos de la clase B. Se supone que estos productos cumplirn tambin con las normas en cualquier sistema que responda a los requisitos de la clase B.
FRANCE
Avertissement sur lpilepsie

lire avant toute utilisation dun jeu vido par vous-mme ou votre enfant Certaines personnes sont susceptibles de faire des crises dpilepsie ou davoir des pertes de conscience la vue de certains types de lumires clignotantes ou dlments frquents dans notre environnement quotidien. Ces personnes sexposent des crises lorsquelles regardent certaines images tlvises ou quelles jouent certains jeux vido. Ces phnomnes peuvent apparatre alors mme que le sujet na pas dantcdent mdical ou na jamais t confront une crise dpilepsie. Si vous-mme ou un membre de votre famille avez dj prsent des symptmes lis lpilepsie (crise ou perte de conscience) en prsence de stimulations lumineuses, veuillez consulter votre mdecin avant toute utilisation.
Nous conseillons aux parents dtre attentifs leurs enfants lorsquils jouent avec des jeux vido. Si vous-mme ou votre enfant prsentez un des symptmes suivants: vertige, trouble de la vision, contraction des yeux ou des muscles, perte de conscience, trouble de lorientation, mouvement involontaire ou convulsion, veuillez immdiatement cesser de jouer et consultez un mdecin. Prcautions prendre dans tous les cas pour lutilisation dun jeu vido Ne vous tenez pas trop prs de lcran. Jouez bonne distance de lcran de TV et aussi loin que le permet le cordon de raccordement. Utilisez de prfrence les jeux de vido sur un cran de petite taille. vitez de jouer si vous tes fatigu ou si vous manquez de sommeil. Assurez-vous que vous jouez dans une pice bien claire. En cours dutilisation, faites des pauses de dix quinze minutes toutes les heures.
MACROVISION
(English) A. Apparatus Claims of U.S. Patent Nos. 4,631,603, 4,577,216, 4,819,098, and 4,907,093 licensed for limited viewing uses only. B. This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. (Franais) A. Demande de numros de brevet aux tats-Unis 4,631,603, 4,577,216, 4,819,098 et 4,907,093 avec licence pour des utilisations limites daffichage uniquement. B. Ce produit bnficie dune technologie de protection de droits dauteur mis en uvre par des demandes de brevets amricains et dautres droits de proprit intellectuelle de Macrovision Corporation et dautres propritaires de droits. Lutilisation de cette technologie de protection de droits dauteur doit tre autorise par Macrovision Corporation, et est destine des utilisations domestiques ou de consultation limite autorises par Macrovision Corporation. Lingnierie rebours ou le dsassemblage est interdit. (Deutsch) A. Patentansprche fr Gerte mit US-Patentnummern 4.631.603, 4.577.216, 4.819.098 und 4.907.093, die nur fr eingeschrnkte Anzeigen lizenziert sind. B. Dieses Produkt enthlt urheberrechtlich geschtzte Technologie, die durch Patentansprche bestimmter US-Patente und andere geistige Eigentumsrechte der Macrovision Corporation und anderen Eigentmern von Rechten geschtzt sind. Die Verwendung dieser urheberrechtlich geschtzten Technologie mu von der Macrovision Corporation genehmigt werden und darf nur zum Abspielen fr private Zwecke und anderen Einschrnkungen unterliegende Zwecke eingesetzt werden, sofern keine Genehmigung fr andere Zwecke von Macrovision vorliegt. Reverse Engineering und Disassemblieren ist untersagt. (Italiano) A. Diritti di brevetto USA n. 4,631,603, 4,577,216, 4,819,098 e 4,907,093 in licenza solamente per la visualizzazione limitata. B. Questo prodotto incorpora una tecnologia per la protezione dei diritti dautore che coperta da brevetti USA e da altri diritti di propriet intellettuale detenuti da Macrovision Corporation e da altri titolari. Lutilizzo di questa tecnologia di protezione dei diritti dautore deve essere autorizzato da Macrovision Corporation, ed intesa solamente per la visione casalinga ed altri utilizzi limitati salvo diversa autorizzazione di Macrovision Corporation. proibito il disassemblaggio o procedimenti di reverse engineering. (Espaol) A. Aparato patentado en los EE.UU. con los nmeros siguientes. 4,631,603, 4,577,216, 4,819,098 y 4,907,093 con licencia para visualizacin limitada nicamente. B. Este producto incorpora una tecnologa de proteccin por Copyright mediante la demanda de ciertas patentes en los EE.UU. y otros derechos de propiedad intelectual de Macrovision Corporation y otros propietarios de los derechos. La utilizacin de esta tecnologa de proteccin por Copyright debe ser autorizada por Macrovision Corporation y est destinada a su utilizacin domstica y otras formas de visualizacin limitada, a menos que Macrovision Corporation exprese lo contrario. Est prohibida la utilizacin de tcnicas de ingeniera inversa y el desmontaje.
Copyright 2005 Matrox Graphics Inc. (English) All rights reserved. (Franais) Tous droits rservs. (Deutsch) Alle Rechte vorbehalten. (Italiano) Tutti i diritti riservati. (Espaol) Reservados todos los derechos.
Trademarks Marques dposes Warenzeichen Marchi registrati Marcas registradas

Matrox Electronic Systems Ltd. / Matrox Graphics Inc.......................................................Matrox, DualHead, CenterWINDOW, DeskNav, Desktop Navigator, DVDMax, GigaColor, HeadCasting, Matrox ATC, Matrox Aurora, Matrox G400, Matrox G450, Matrox G550, Matrox HD Benchmark, Matrox Marvel, Matrox MED2mp, Matrox MED2mp-DVI, Matrox MED3mpDVI, Matrox MED5mp-DVI, Matrox MED5mp, Matrox Millennium, Matrox MMS, Matrox Multi-Monitor Series, Matrox MultiDesk, Matrox P650, Matrox P650 Low-profile PCI, Matrox P750, Matrox Parhelia, Matrox Parhelia APVe, Matrox Parhelia-512, Matrox Parhelia-LX, Matrox Parhelia HR256, Matrox PowerDesk, Matrox QID, Matrox Quad Information Display, Matrox RAD Series, Matrox Quick Connect, MaxVIEW, MGA, MGA-G100, MGA-G200, Productiva, PC-VCR, PC-VCR Remote, PixelTOUCH, PrecisionCAD, Precision SGT, PureVideo, QuickDesk, RAD2mp, RAD3mp, RAD9mp, RAD PCI, RAD PCIe, RADQ2mp, Rainbow Runner, SonoVUE, TheatreVUE, TripleHead Adobe Systems Inc. ......................................................Acrobat, Adobe, Premiere, Reader Dolby Laboratories, Inc. .................................................Dolby, Dolby Digital Intel Corporation ............................................................Intel, Pentium International Business Machines Corporation ...............IBM, VGA Macrovision Corporation................................................Macrovision Microsoft Corporation ....................................................Direct3D, DirectDraw, DirectShow, DirectVideo, DirectX, Microsoft, MS-DOS, PowerPoint, Windows, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP Silicon Graphics, Inc. .....................................................OpenGL Silicon Image, Inc. ..........................................................PanelLink U.S. Environmental Protection Agency ..........................Energy Star
(English) Registered trademarks are registered in the United States, Canada, and/or other countries. All other nationally and internationally recognized trademarks and tradenames are hereby acknowledged. (Franais) Les marques dposes sont dposes aux tats-Unis, au Canada et/ou dans dautres pays. Toutes les autres marques et tous les autres noms dposs reconnus nationalement ou internationalement sont galement reconnus par les prsentes. (Deutsch) Die eingetragenen Warenzeichen sind in den USA, Kanada und/oder anderen Lndern registriert. Alle sonstigen national und international bekannten Warenzeichen und Produktnamen werden hiermit anerkannt. (Italiano) I marchi registrati sono registrati negli Stati Uniti, in Canada e/o in altri paesi. Tutti gli altri marchi registrati e nomi commerciali riconosciuti a livello nazionale e internazionale sono ugualmente riconosciuti qui. (Espaol) Las marcas registradas estn registradas en los EE.UU., Canad u otros pases. Por medio del presente se reconocen todas las dems marcas y nombres comerciales reconocidos a nivel nacional e internacional.
(English) Disclaimer
THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE. Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The information provided by this document is believed to be accurate and reliable. However, no responsibility is assumed by Matrox Graphics Inc. for its use; nor for any infringements of patents or other rights of third parties resulting from its use. No license is granted under any patents or patent rights of Matrox Graphics Inc.
(Franais) Responsabilit
LES INFORMATIONS CONTENUES DANS CE MANUEL PEUVENT TRE MODIFIES TOUT MOMENT SANS PRAVIS. Matrox Graphics Inc. se rserve le droit de modifier les spcifications tout moment sans pravis. Les informations contenues dans ce manuel sont reconnues comme tant prcises et fiables. Cependant, Matrox Graphics Inc. nassume aucune responsabilit concernant leur utilisation, ni leur contrefaon ou les autres droits des tiers rsultant de leur utilisation. Aucune licence nest accorde sur aucun brevet ou droit dexploiter un brevet de Matrox Graphics Inc.
(Deutsch) Haftungsablehnungserklrung
DIE IN DIESEM HANDBUCH ENTHALTENEN ANGABEN UND DATEN KNNEN OHNE VORHERIGE ANKNDIGUNG GENDERT WERDEN. Die Matrox Graphics Inc. behlt sich das Recht vor, jederzeit und ohne Ankndigung technische Daten zu ndern. Es wird keine Garantie fr die Richtigkeit des Inhalts dieses Handbuchs bernommen. Weiterhin bernimmt die Matrox Graphics Inc. keinerlei Verantwortung fr die Benutzung dieses Handbuchs, weder fr Verste gegen Patentrechte noch fr andere Rechte Dritter, die aus seinem Gebrauch resultieren mgen. Es werden keinerlei Lizenzrechte gewhrt fr smtliche Patente oder Patentrechte der Matrox Graphics Inc.
(Italiano) Discrezionalit
LE INFORMAZIONI CONTENUTE NEL PRESENTE DOCUMENTO SONO SOGGETTE A MODIFICHE SENZA PREAVVISO. Matrox Graphics Inc. si riserva il diritto di apportare variazioni di qualunque tipo alle specifiche tecniche in qualunque momento e senza alcun preavviso. Le informazioni contenute in questa documentazione sono ritenute corrette e attendibili. In ogni caso, non imputabile a Matrox Graphics Inc. nessuna responsabilit per il loro utilizzo, come nessuna violazione a brevetti o diritti di altri produttori derivante dal loro utilizzo.
(Espaol) Renuncia
LA INFORMACION QUE CONTIENE EL PRESENTE MANUAL ESTA SUJETA A CAMBIOS SIN PREVIO AVISO EN CUALQUIER MOMENTO. Matrox Graphics Inc. se reserva el derecho de realizar modificaciones en cualquier momento y sin previo aviso. La informacin facilitada en este documento se considera que es exacta y fiable. Sin embargo, Matrox Graphics Inc. no asume ninguna responsabilidad por su uso; ni por cualquier infraccin de patentes u otros derechos de terceras partes derivados de su uso. No se concede ninguna licencia bajo cualesquiera patentes o derechos de patentes de Matrox Graphics Inc.
Matrox Graphics Inc.

1055 Saint Regis Boulevard Dorval, Quebec, Canada H9P 2T4 Tel: (514) 822-6320 Technical support: www.matrox.com/graphics/support/tech_support/home. cfm Web site: www.matrox.com/graphics
Deutschland
Matrox Electronic Systems GmbH Inselkammerstae 8 D-82008 Unterhaching bei Mnchen, Deutschland Tel: 089 614 474-0 Fax: 089 614 9743 Vertriebs Infoline: 089 614 474-44 Technische Untersttzung: 089 621 70 333 E-mail: TechnischerSupport@matrox.com Web-Site: www.matrox.com/graphics/deutsch/
France
Matrox France SARL 2, rue de la Couture, Silic 225 94528 Rungis Cedex, France Tl: 01 45.60.62.00 Fax: 01 45.60.62.05 Support technique: 01 45.60.62.75 www.matrox.com/mga/francais/support/tech_support /tech_request_form.cfm Site Web: www.matrox.com/graphics/francais/
United Kingdom
Matrox UK Sefton Park, Stoke Poges Buckinghamshire, England SL2 4JS Sales: + 44 (0) 1753 66 55 44 Fax: + 44 (0) 1753 66 55 99 E-mail: graphic.info.uk@matrox.com Technical support: + 44 (0) 1753 66 55 22 E-mail: graphic.tech.uk@matrox.com
Italia
Ufficio italiano di Matrox Graphics Inc. 3G electronics via Boncompagni 3B 20139 Milano, Italia Ufficio vendite: 02-5253095 Fax: 02-5253045 E-mail: vendite@treg.it Supporto tecnico: www.matrox.com/graphics/italiano/support/home.cfm Sito Web: www.matroxitalia.it
Hong Kong
Matrox Asia Ltd. Units 2405-6, 24/F ING Tower 308 Des Voeux Road Central Sheung Wan, Hong Kong Tel: (852) 2281-5700 Fax: (852) 2537-9530 Technical support: (852) 2281-5757 E-mail: tech.asiapac@matrox.com

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Matrox Parhelia APVe

Matrox Parhelia APVe card

Dual-monitor cable (2 HD-15)

Dual-monitor cable (1 HD-15)

HDTV output adapter

Software supplied (for Windows 2000/XP)

Matrox Parhelia APVe User Guide

Matrox Parhelia APVe User Guide

Open your computer and remove your existing graphics card *

Matrox Parhelia APVe User Guide

Choose an expansion slot

PCI Express slots PCI slots

PCI Express x16 card

Insert your Matrox card

Matrox Parhelia APVe User Guide

Standard connection setup

HD-15 connector (analog)

Matrox Parhelia APVe User Guide

Connect the first monitor

Monitor connector (DVI)

Connect the second monitor

Monitor connector (DVI)

Monitor connector (HD-15)

Matrox Parhelia APVe User Guide

Monitor connector (HD-15)

Matrox Parhelia APVe User Guide

TripleHead setup with 2 digital monitors

HD-15 connector (RGB1)

Secondary (B) connector (DVI)

Monitor connector (HD-15) Monitor connector (DVI)

DVI connector (RGB2/DVI1) Monitor connector (DVI)

Connect the first monitor

Dual-monitor cable (1 HD-15)

Monitor connector (HD-15)

Matrox Parhelia APVe User Guide

Connect the second monitor

Connect the third monitor

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TripleHead setup with 2 or 3 analog monitors

HD-15 connector (2) Monitor connector (HD-15) Monitor connector (HD-15)

Connect the first monitor

Monitor connector (DVI)

Matrox Parhelia APVe User Guide 11

Connect the second monitor

Dual-monitor cable (2 HD15)

Monitor connector (HD-15)

Connect the third monitor

Monitor connector (HD-15)

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HDTV connection setup

HD-15 connector (analog)

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Step-by-step connection setup

Connect the first monitor

Monitor connector (HD-15)

Monitor connector (HD-15)

Connect the second monitor

Monitor connector (HD-15)

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Connect the HDTV device

HDTV output adapter