Configuring Avaya CMS with Multiple Avaya S8100 Media Servers/Avaya G600 Media Gateways - Issue 1.

Abstract
These Application Notes describe the configuration needed to provision Avaya CentreVu CMS with multiple Avaya S8100Media Servers/G600 Media Gateways.

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Solution & Interoperability Test Lab Application Notes 2002 Avaya Inc. All Rights Reserved.

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1. Introduction
These Application Notes discuss how to provision Avaya Call Management System (CMS) to support three Avaya S8100 Media Servers/Avaya G600 Media Gateways. The Avaya Call Management System is used to extend the call center reporting mechanisms in the Avaya S8100 Media Server. Further information can be found in CentreVu CMS R3V9 Software Installation, Maintenance and Trouble Shooting, 585-215-956 and CentreVu CMS Switch Connections and Administration, Document ID: 585-215-876. These Application Notes were prepared at the request of the Avaya Hosted Solutions organization.

2. Configuration
Agent Pool 1 Supervisor CMS Supervisor V9 Agent Pool 2 Supervisor CMS Supervisor V9 Agent Pool 3 Supervisor CMS Supervisor V9

Customer Network

S8100 Media Server/G600 Gateway

S8100 Media Server/G600 Gateway Service Provider Network

S8100 Media Server/G600 Gateway

CMS Sun Blade Server

Service Provider Admin CMS Supervisor V9

Figure 1: Three Switch/CMS Setup

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3. Hardware and Software Validated

Avaya S8100/G600 R010c.01.0.037.2 Avaya CMS R3V9 (Sun Blade Server) Avaya CMS Supervisor R9

4. Configuring the Avaya S8100/G600

This section details the administration on the switches that must be done to enable the CMS interface. It assumes that BCMS has already been administered on the switch. The LAN integration method is used to connect CMS to each S8100/G600. Details can be found in CentreVu CMS Switch Connections and Administration, Document ID 585-215-876.

4.1. Administration Common to All S8100/G600s.

To enable an external CMS adjunct on the S8100/G600, execute the change system-parameters feature command, go to page 11, enter R3V9 in the Adjunct CMS Release field (see Figure 2).

Figure 2: Change System-Parameters Feature Form

4.2. LAN Integration

The CMS is connected to each S8100/G600 via a LAN connection. This section assumes that a CLAN and associated Ethernet Data Module have already been administered.

4.2.1. Node Names Form

An entry for the CMS adjunct must be added to the node names form on each S8100/G600. See Figure 3. In the example below, cms3 was added to identify the CMS adjunct.

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Solution & Interoperability Test Lab Application Notes 2002 Avaya Inc. All Rights Reserved.

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Figure 3: Node-Names Form

4.2.2. Processor Channel Form

A processor channel must be added on each S8100/G600 to facilitate a connection to CMS. By convention, processor channel 1 (local and remote) should be used on the first switch, processor channel 2 (local and remote) should be used on the second switch and processor channel 3 (local and remote) should be used on the third switch. See Figures 4-6.

Figure 4: Processor Channel Assignment on First Switch

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Figure 5: Processor Channel Assignment for Switch 2

Figure 6: Processor Channel Assignment for Switch 3

5. Configuring CMS
This section details the administration of the Avaya Call Management System (CMS) which must be done to enable the switch interfaces. The LAN integration method is used to connect CMS to each S8100/G600. Details can be found in CentreVu Call Management System
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Release 3 Version 9 Software Installation, Maintenance, and Troubleshooting, Document ID 585-215-956. The Avaya CMS application can be configured either interactively or though the use of a UNIX flat file. The flat file configuration method is described within this note. The configuration file used to connect up to the three switches is contained in Appendix A. The significant connection information is displayed in table 1. The same information can be found in the highlighted sections of Appendix A. ACD 1 2 3 Name 104 105 106 Address 107.16.10.2 110.16.10.2 115.16.10.2 TCP Port 5001 5001 5001 Local Port 1 2 3 Remote Port 1 2 3

Table 1: CMS Connection Information The address field is the address of the CLAN circuit pack on the associated switch. The default TCP port is 5001; this must match the port entry on the associated switchs Processor Channel Assignment form. Local and Remote Port must also match the entries on the associated switchs Processor Channel Assignment form. By convention, ACD1 uses Local/Remote port 1/1, ACD2 uses Local/Remote port 2/2 and ACD3 uses Local/Remote port 3/3. This configuration file is located in /cms/install/cms.install. The administrator configures the file and then executes cmssvc, option 6 to install the file.

6. Remote Administration of CMS

The Avaya CMS Supervisor R9 GUI application can be used to administer CMS remotely. Telnet can be used to access the CMS server to execute the cmssvc and cmsadm commands. In the setup demonstrated in these Application Notes, a supervisor/administrator is configured for each ACD. These permissions would be configured to limit access permission to only those resources associated with the ACD. These supervisors/administrations are connected to the CMS via hostname.hme0. A master supervisor/administrator appears on the other interface hostname.gme0. The master supervisor/administrator is configured to have access to all three ACDs. The cms login was used for the master supervisor/administrator. In order to use the cms login with CMS Supervisor, it is necessary to change the shell in /etc/passwd for the cms login to cms.

7. Conclusions
These Application Notes demonstrate how to configure Avaya CMS in a three switch configuration using DCS networking. It further demonstrates how to setup the Avaya CMS to support administration by both the customer and the service provider.

CB; Reviewed: WCH/JK 9/11/2002

Solution & Interoperability Test Lab Application Notes 2002 Avaya Inc. All Rights Reserved.

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8. References
CentreVu CMS R3V9 Software Installation, Maintenance and Trouble Shooting, Document ID: 585-215-956 CentreVu CMS Switch Connections and Administration, Document ID: 585-215-876

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Appendix A CMS Configuration File (cms.install) Note: User input is in bold.

# Enter a name for this UNIX system (up to 256 characters): r3vyinj # Select the type of backup device you are using # 1) SCSI QIC-150 cartridge tape - 150MB tape # 2) 40.0 Gbyte 4mm or 8mm tape # 3) 14.0 Gbyte 8mm tape # 4) 5.0 Gbyte 8mm tape # 5) SCSI QIC-2.5 cartridge tape - 2.5GB tape # 6) SCSI 4-8 SLR cartridge tape - 4GB tape (8GB compressed) # Enter choice (1-6): 1 # Default backup device paths based on device type: # Device Default backup path # SCSI QIC-150 cartridge tape - 150MB tape /dev/rmt/0 # 40.0 Gbyte 4mm or 8mm tape /dev/rmt/0c # 14.0 Gbyte 8mm tape /dev/rmt/0c # 5.0 Gbyte 8mm tape /dev/rmt/0 # SCSI QIC-2.5 cartridge tape - 2.5GB tape /dev/rmt/0c # SCSI 4-8 SLR cartridge tape - 4GB tape (8GB compressed) /dev/rmt/0c # Enter the default backup device path: /dev/rmt/0 # Enter number of ACDs being administered (1-8): 1 # The following information is required per ACD: # Information for ACD 1: # Enter switch name (up to 20 characters): 104 # Select the model of switch for this ACD # 1) Definity-G3V2 # 2) Definity-G3V3 # 3) Definity-G3V4 # 4) Definity-G3V5 # 5) Definity-R6/R7 # 6) Definity-R8 # 7) Definity-R9/R10 # Enter choice (1-7): 7 # Is Vectoring enabled on the switch? (y/n): y # Is Expert Agent Selection enabled on the switch? (y/n): y # Does the Central Office have disconnect supervision? (y/n): y # If the Central Office has disconnect supervision, enter 0. Otherwise, # ACD calls shorter than the Phantom Abandon Call Timer # value will be counted as abandoned. # Enter the Phantom Abandon Call Timer value in seconds (0-10): 0 # Enter the local port assigned to switch (1-64): 1 # Enter the remote port assigned to switch (1-64): 1 CB; Reviewed: WCH/JK 9/11/2002 Solution & Interoperability Test Lab Application Notes 2002 Avaya Inc. All Rights Reserved. 8 of 29 CMS-BC2.doc

# TCP/IP transport is only available with DEFINITY R7 and later switch models. # Select the transport to the switch # 1) X.25 # 2) TCP/IP # Enter choice (1-2): 2 # Skip the next question if you did not enter choice 1. These are used # for X.25 connections only. # Select the device used for x.25 connectivity to the switch # 1) Serial port A # 2) Serial port B # 3) HSI link 0 # 4) HSI link 1 # 5) HSI link 2 # 6) HSI link 3 # 7) HSI link 4 # 8) HSI link 5 # 9) HSI link 6 # 10) HSI link 7 # 11) Software loopback link 0 # 12) Software loopback link 1 # Enter choice (1-12): # # # # Skip the next question if you did not enter choices 11 - 12. These are used for testing only. If you select one of these, you will not be able to collect data from your ACD. Are you sure you want to do this? (y/n):

# Skip the next two questions if you did not enter choice 2 (TCP/IP). # These are used for TCP/IP connections only. # If a host name is entered, the host name must be administered in a DNS or # /etc/hosts file or the link to the switch will not work. # Enter DEFINITY host name or IP Address: 107.16.10.2 # Enter DEFINITY TCP port number (5001-5999): 5001 # Maximum number of splits/skills based on switch type: # Release(s) Value # Definity-G3V2/Definity-G3V3/Definity-G3V4 255 # Definity-G3V5/Definity-R6/R7 600 # Definity-R8/Definity-R9/R10 999 # Number of splits/skills (0-Maximum): 10 # Maximum number of split/skill members based on switch type: # Release(s) Value # Definity-G3V2/Definity-G3V3/Definity-G3V4 5200 # Definity-G3V5/Definity-R6/R7/Definity-R8 10000 # Definity-R9/R10 10000 # Total split/skill members, summed over all splits/skills (0-Maximum): 1 # Number of shifts (1-4): 1 # Enter the start time for shift 1 (hh:mmXM): 8:00am # Enter the stop time for shift 1 (hh:mmXM): 5:00pm CB; Reviewed: WCH/JK 9/11/2002 Solution & Interoperability Test Lab Application Notes 2002 Avaya Inc. All Rights Reserved. 9 of 29 CMS-BC2.doc

# Number of agents logged into all splits/skills during shift 1 (1-Maximum): 0 # Enter the start time for shift 2 (hh:mmXM): # Enter the stop time for shift 2 (hh:mmXM): # Number of agents logged into all splits/skills during shift 2 (1-Maximum): # Enter the start time for shift 3 (hh:mmXM): # Enter the stop time for shift 3 (hh:mmXM): # Number of agents logged into all splits/skills during shift 3 (1-Maximum): # Enter the start time for shift 4 (hh:mmXM): # Enter the stop time for shift 4 (hh:mmXM): # Number of agents logged into all splits/skills during shift 4 (1-Maximum): # Maximum number of trunk groups based on switch type: # Release(s) Value # Definity-G3V2/Definity-G3V3/Definity-G3V4 666 # Definity-G3V5/Definity-R6/R7/Definity-R8 666 # Definity-R9/R10 666 # Number of trunk groups (0-Maximum): 10 # Maximum number of trunks based on switch type: # Release(s) Value # Definity-G3V2/Definity-G3V3/Definity-G3V4 4000 # Definity-G3V5/Definity-R6/R7 4000 # Definity-R8/Definity-R9/R10 20000 # Number of trunks (0-Maximum): 50 # Number of unmeasured facilities (0 to (Maximum trunks - Number of trunks)): 50 # Minimum number of call work codes based on switch type: # Release(s) Value # Definity-G3V2/Definity-G3V3/Definity-G3V4 1 # Definity-G3V5/Definity-R6/R7/Definity-R8 1 # Definity-R9/R10 1 # Maximum number of call work codes based on switch type: # Release(s) Value # Definity-G3V2/Definity-G3V3/Definity-G3V4 1999 # Definity-G3V5/Definity-R6/R7/Definity-R8 1999 # Definity-R9/R10 1999 # Number of call work codes (Minimum-Maximum): 10 # Maximum number of vectors based on switch type: # Release(s) Value # Definity-G3V2/Definity-G3V3/Definity-G3V4 512 # Definity-G3V5/Definity-R6/R7 512 # Definity-R8/Definity-R9/R10 999 # Enter number of vectors (0-Maximum): # Maximum number of VDNs based on switch type: # Release(s) Value CB; Reviewed: WCH/JK 9/11/2002 Solution & Interoperability Test Lab Application Notes 2002 Avaya Inc. All Rights Reserved. 10 of 29 CMS-BC2.doc

# # # # #

Definity-G3V2/Definity-G3V3/Definity-G3V4 Definity-G3V5 Definity-R6/R7 Definity-R8/Definity-R9/R10 Enter number of VDNs (0-Maximum):

2000 2000 8000 20000

# Information for ACD 2: # Enter switch name (up to 20 characters): 105 # Select the model of switch for this ACD # 1) Definity-G3V2 # 2) Definity-G3V3 # 3) Definity-G3V4 # 4) Definity-G3V5 # 5) Definity-R6/R7 # 6) Definity-R8 # 7) Definity-R9/R10 # Enter choice (1-7): 7 # Is Vectoring enabled on the switch? (y/n): y # Is Expert Agent Selection enabled on the switch? (y/n): y # Does the Central Office have disconnect supervision? (y/n): y # If the Central Office has disconnect supervision, enter 0. Otherwise, # ACD calls shorter than the Phantom Abandon Call Timer # value will be counted as abandoned. # Enter the Phantom Abandon Call Timer value in seconds (0-10): 0 # Enter the local port assigned to switch (1-64): 2 # Enter the remote port assigned to switch (1-64): 2 # TCP/IP transport is only available with DEFINITY R7 and later switch models. # Select the transport to the switch # 1) X.25 # 2) TCP/IP # Enter choice (1-2): 2 # Skip the next question if you did not enter choice 1. These are used # for X.25 connections only. # Select the device used for x.25 connectivity to the switch # 1) Serial port A # 2) Serial port B # 3) HSI link 0 # 4) HSI link 1 # 5) HSI link 2 # 6) HSI link 3 # 7) HSI link 4 # 8) HSI link 5 # 9) HSI link 6 # 10) HSI link 7 # 11) Software loopback link 0 # 12) Software loopback link 1 # Enter choice (1-12): CB; Reviewed: WCH/JK 9/11/2002 Solution & Interoperability Test Lab Application Notes 2002 Avaya Inc. All Rights Reserved. 11 of 29 CMS-BC2.doc

# # # #

Skip the next question if you did not enter choices 11 - 12. These are used for testing only. If you select one of these, you will not be able to collect data from your ACD. Are you sure you want to do this? (y/n):

# Skip the next two questions if you did not enter choice 2 (TCP/IP). # These are used for TCP/IP connections only. # If a host name is entered, the host name must be administered in a DNS or # /etc/hosts file or the link to the switch will not work. # Enter DEFINITY host name or IP Address: 110.16.10.2 # Enter DEFINITY TCP port number (5001-5999): 5001 # Maximum number of splits/skills based on switch type: # Release(s) Value # Definity-G3V2/Definity-G3V3/Definity-G3V4 255 # Definity-G3V5/Definity-R6/R7 600 # Definity-R8/Definity-R9/R10 999 # Number of splits/skills (0-Maximum): 1 # Maximum number of split/skill members based on switch type: # Release(s) Value # Definity-G3V2/Definity-G3V3/Definity-G3V4 5200 # Definity-G3V5/Definity-R6/R7/Definity-R8 10000 # Definity-R9/R10 10000 # Total split/skill members, summed over all splits/skills (0-Maximum): # Number of 1 # Enter the 08:00AM # Enter the 05:00PM # Number of 0 # Enter the shifts (1-4): start time for shift 1 (hh:mmXM): stop time for shift 1 (hh:mmXM): agents logged into all splits/skills during shift 1 (1-Maximum): start time for shift 2 (hh:mmXM):

# Enter the stop time for shift 2 (hh:mmXM): # Number of agents logged into all splits/skills during shift 2 (1-Maximum): # Enter the start time for shift 3 (hh:mmXM): # Enter the stop time for shift 3 (hh:mmXM): # Number of agents logged into all splits/skills during shift 3 (1-Maximum): # Enter the start time for shift 4 (hh:mmXM): # Enter the stop time for shift 4 (hh:mmXM): # Number of agents logged into all splits/skills during shift 4 (1-Maximum): # Maximum number of trunk groups based on switch type: # Release(s) Value # Definity-G3V2/Definity-G3V3/Definity-G3V4 666 CB; Reviewed: WCH/JK 9/11/2002 Solution & Interoperability Test Lab Application Notes 2002 Avaya Inc. All Rights Reserved. 12 of 29 CMS-BC2.doc

# Definity-G3V5/Definity-R6/R7/Definity-R8 666 # Definity-R9/R10 666 # Number of trunk groups (0-Maximum): 50 # Maximum number of trunks based on switch type: # Release(s) Value # Definity-G3V2/Definity-G3V3/Definity-G3V4 4000 # Definity-G3V5/Definity-R6/R7 4000 # Definity-R8/Definity-R9/R10 20000 # Number of trunks (0-Maximum): 50 # Number of unmeasured facilities (0 to (Maximum trunks - Number of trunks)): 50 # Minimum number of call work codes based on switch type: # Release(s) Value # Definity-G3V2/Definity-G3V3/Definity-G3V4 1 # Definity-G3V5/Definity-R6/R7/Definity-R8 1 # Definity-R9/R10 1 # Maximum number of call work codes based on switch type: # Release(s) Value # Definity-G3V2/Definity-G3V3/Definity-G3V4 1999 # Definity-G3V5/Definity-R6/R7/Definity-R8 1999 # Definity-R9/R10 1999 # Number of call work codes (Minimum-Maximum): # # # # # # # # # # # # # Maximum number of vectors based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 512 Definity-G3V5/Definity-R6/R7 512 Definity-R8/Definity-R9/R10 999 Enter number of vectors (0-Maximum): Maximum number of VDNs based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 2000 Definity-G3V5 2000 Definity-R6/R7 8000 Definity-R8/Definity-R9/R10 20000 Enter number of VDNs (0-Maximum):

# Information for ACD 3: # Enter switch name (up to 20 characters): 106 # Select the model of switch for this ACD # 1) Definity-G3V2 # 2) Definity-G3V3 # 3) Definity-G3V4 # 4) Definity-G3V5 # 5) Definity-R6/R7 # 6) Definity-R8 # 7) Definity-R9/R10 # Enter choice (1-7): 7 # Is Vectoring enabled on the switch? (y/n): y # Is Expert Agent Selection enabled on the switch? (y/n): y CB; Reviewed: WCH/JK 9/11/2002 Solution & Interoperability Test Lab Application Notes 2002 Avaya Inc. All Rights Reserved. 13 of 29 CMS-BC2.doc

# Does the Central Office have disconnect supervision? (y/n): y # If the Central Office has disconnect supervision, enter 0. Otherwise, # ACD calls shorter than the Phantom Abandon Call Timer # value will be counted as abandoned. # Enter the Phantom Abandon Call Timer value in seconds (0-10): 0 # Enter the local port assigned to switch (1-64): 3 # Enter the remote port assigned to switch (1-64): 3 # TCP/IP transport is only available with DEFINITY R7 and later switch models. # Select the transport to the switch # 1) X.25 # 2) TCP/IP # Enter choice (1-2): 2 # Skip the next question if you did not enter choice 1. These are used # for X.25 connections only. # Select the device used for x.25 connectivity to the switch # 1) Serial port A # 2) Serial port B # 3) HSI link 0 # 4) HSI link 1 # 5) HSI link 2 # 6) HSI link 3 # 7) HSI link 4 # 8) HSI link 5 # 9) HSI link 6 # 10) HSI link 7 # 11) Software loopback link 0 # 12) Software loopback link 1 # Enter choice (1-12): # # # # Skip the next question if you did not enter choices 11 - 12. These are used for testing only. If you select one of these, you will not be able to collect data from your ACD. Are you sure you want to do this? (y/n):

# Skip the next two questions if you did not enter choice 2 (TCP/IP). # These are used for TCP/IP connections only. # If a host name is entered, the host name must be administered in a DNS or # /etc/hosts file or the link to the switch will not work. # Enter DEFINITY host name or IP Address: 115.16.10.2 # Enter DEFINITY TCP port number (5001-5999): 5001 # Maximum number of splits/skills based on switch type: # Release(s) Value # Definity-G3V2/Definity-G3V3/Definity-G3V4 255 # Definity-G3V5/Definity-R6/R7 600 # Definity-R8/Definity-R9/R10 999 # Number of splits/skills (0-Maximum): 1 # Maximum number of split/skill members based on switch type: # Release(s) Value CB; Reviewed: WCH/JK 9/11/2002 Solution & Interoperability Test Lab Application Notes 2002 Avaya Inc. All Rights Reserved. 14 of 29 CMS-BC2.doc

# Definity-G3V2/Definity-G3V3/Definity-G3V4 5200 # Definity-G3V5/Definity-R6/R7/Definity-R8 10000 # Definity-R9/R10 10000 # Total split/skill members, summed over all splits/skills (0-Maximum): 50 # Number of shifts (1-4): 1 # Enter the start time for shift 1 (hh:mmXM): 08:00AM # Enter the stop time for shift 1 (hh:mmXM): 05:00PM # Number of agents logged into all splits/skills during shift 1 (1-Maximum): 0 # Enter the start time for shift 2 (hh:mmXM): # Enter the stop time for shift 2 (hh:mmXM): # Number of agents logged into all splits/skills during shift 2 (1-Maximum): # Enter the start time for shift 3 (hh:mmXM): # Enter the stop time for shift 3 (hh:mmXM): # Number of agents logged into all splits/skills during shift 3 (1-Maximum): # Enter the start time for shift 4 (hh:mmXM): # Enter the stop time for shift 4 (hh:mmXM): # Number of agents logged into all splits/skills during shift 4 (1-Maximum): # Maximum number of trunk groups based on switch type: # Release(s) Value # Definity-G3V2/Definity-G3V3/Definity-G3V4 666 # Definity-G3V5/Definity-R6/R7/Definity-R8 666 # Definity-R9/R10 666 # Number of trunk groups (0-Maximum): 50 # Maximum number of trunks based on switch type: # Release(s) Value # Definity-G3V2/Definity-G3V3/Definity-G3V4 4000 # Definity-G3V5/Definity-R6/R7 4000 # Definity-R8/Definity-R9/R10 20000 # Number of trunks (0-Maximum): 50 # Number of unmeasured facilities (0 to (Maximum trunks - Number of trunks)): # # # # # # # # # # Minimum number of call work codes based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 1 Definity-G3V5/Definity-R6/R7/Definity-R8 1 Definity-R9/R10 1 Maximum number of call work codes based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 1999 Definity-G3V5/Definity-R6/R7/Definity-R8 1999 Definity-R9/R10 1999 Solution & Interoperability Test Lab Application Notes 2002 Avaya Inc. All Rights Reserved. 15 of 29 CMS-BC2.doc

CB; Reviewed: WCH/JK 9/11/2002

# Number of call work codes (Minimum-Maximum): # # # # # # # # # # # # # Maximum number of vectors based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 512 Definity-G3V5/Definity-R6/R7 512 Definity-R8/Definity-R9/R10 999 Enter number of vectors (0-Maximum): Maximum number of VDNs based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 2000 Definity-G3V5 2000 Definity-R6/R7 8000 Definity-R8/Definity-R9/R10 20000 Enter number of VDNs (0-Maximum):

# Information for ACD 4: # Enter switch name (up to 20 characters): # Select the model of switch for this ACD # 1) Definity-G3V2 # 2) Definity-G3V3 # 3) Definity-G3V4 # 4) Definity-G3V5 # 5) Definity-R6/R7 # 6) Definity-R8 # 7) Definity-R9/R10 # Enter choice (1-7): # Is Vectoring enabled on the switch? (y/n): # Is Expert Agent Selection enabled on the switch? (y/n): # Does the Central Office have disconnect supervision? (y/n): # # # # If the Central Office has disconnect supervision, enter 0. Otherwise, ACD calls shorter than the Phantom Abandon Call Timer value will be counted as abandoned. Enter the Phantom Abandon Call Timer value in seconds (0-10):

# Enter the local port assigned to switch (1-64): # Enter the remote port assigned to switch (1-64): # TCP/IP transport is only available with DEFINITY R7 and later switch models. # Select the transport to the switch # 1) X.25 # 2) TCP/IP # Enter choice (1-2): # Skip the next question if you did not enter choice 1. These are used # for X.25 connections only. # Select the device used for x.25 connectivity to the switch # 1) Serial port A # 2) Serial port B CB; Reviewed: WCH/JK 9/11/2002 Solution & Interoperability Test Lab Application Notes 2002 Avaya Inc. All Rights Reserved. 16 of 29 CMS-BC2.doc

# 3) # 4) # 5) # 6) # 7) # 8) # 9) # 10) # 11) # 12) # Enter # # # # # # # # #

HSI link 0 HSI link 1 HSI link 2 HSI link 3 HSI link 4 HSI link 5 HSI link 6 HSI link 7 Software loopback link 0 Software loopback link 1 choice (1-12):

Skip the next question if you did not enter choices 11 - 12. These are used for testing only. If you select one of these, you will not be able to collect data from your ACD. Are you sure you want to do this? (y/n): Skip the next two questions if you did not enter choice 2 (TCP/IP). These are used for TCP/IP connections only. If a host name is entered, the host name must be administered in a DNS or /etc/hosts file or the link to the switch will not work. Enter DEFINITY host name or IP Address:

# Enter DEFINITY TCP port number (5001-5999): # # # # # # # # # # # # Maximum number of splits/skills based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 255 Definity-G3V5/Definity-R6/R7 600 Definity-R8/Definity-R9/R10 999 Number of splits/skills (0-Maximum): Maximum number of split/skill members based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 5200 Definity-G3V5/Definity-R6/R7/Definity-R8 10000 Definity-R9/R10 10000 Total split/skill members, summed over all splits/skills (0-Maximum):

# Number of shifts (1-4): # Enter the start time for shift 1 (hh:mmXM): # Enter the stop time for shift 1 (hh:mmXM): # Number of agents logged into all splits/skills during shift 1 (1-Maximum): # Enter the start time for shift 2 (hh:mmXM): # Enter the stop time for shift 2 (hh:mmXM): # Number of agents logged into all splits/skills during shift 2 (1-Maximum): # Enter the start time for shift 3 (hh:mmXM): # Enter the stop time for shift 3 (hh:mmXM): CB; Reviewed: WCH/JK 9/11/2002 Solution & Interoperability Test Lab Application Notes 2002 Avaya Inc. All Rights Reserved. 17 of 29 CMS-BC2.doc

# Number of agents logged into all splits/skills during shift 3 (1-Maximum): # Enter the start time for shift 4 (hh:mmXM): # Enter the stop time for shift 4 (hh:mmXM): # Number of agents logged into all splits/skills during shift 4 (1-Maximum): # # # # # # # # # # # # Maximum number of trunk groups based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 666 Definity-G3V5/Definity-R6/R7/Definity-R8 666 Definity-R9/R10 666 Number of trunk groups (0-Maximum): Maximum number of trunks based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 4000 Definity-G3V5/Definity-R6/R7 4000 Definity-R8/Definity-R9/R10 20000 Number of trunks (0-Maximum):

# Number of unmeasured facilities (0 to (Maximum trunks - Number of trunks)): # # # # # # # # # # # # # # # # # # # # # # # # Minimum number of call work codes based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 1 Definity-G3V5/Definity-R6/R7/Definity-R8 1 Definity-R9/R10 1 Maximum number of call work codes based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 1999 Definity-G3V5/Definity-R6/R7/Definity-R8 1999 Definity-R9/R10 1999 Number of call work codes (Minimum-Maximum): Maximum number of vectors based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 512 Definity-G3V5/Definity-R6/R7 512 Definity-R8/Definity-R9/R10 999 Enter number of vectors (0-Maximum): Maximum number of VDNs based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 2000 Definity-G3V5 2000 Definity-R6/R7 8000 Definity-R8/Definity-R9/R10 20000 Enter number of VDNs (0-Maximum):

# Information for ACD 5: # Enter switch name (up to 20 characters): # Select the model of switch for this ACD # 1) Definity-G3V2 # 2) Definity-G3V3 CB; Reviewed: WCH/JK 9/11/2002 Solution & Interoperability Test Lab Application Notes 2002 Avaya Inc. All Rights Reserved. 18 of 29 CMS-BC2.doc

# 3) # 4) # 5) # 6) # 7) # Enter

Definity-G3V4 Definity-G3V5 Definity-R6/R7 Definity-R8 Definity-R9/R10 choice (1-7):

# Is Vectoring enabled on the switch? (y/n): # Is Expert Agent Selection enabled on the switch? (y/n): # Does the Central Office have disconnect supervision? (y/n): # # # # If the Central Office has disconnect supervision, enter 0. Otherwise, ACD calls shorter than the Phantom Abandon Call Timer value will be counted as abandoned. Enter the Phantom Abandon Call Timer value in seconds (0-10):

# Enter the local port assigned to switch (1-64): # Enter the remote port assigned to switch (1-64): # TCP/IP transport is only available with DEFINITY R7 and later switch models. # Select the transport to the switch # 1) X.25 # 2) TCP/IP # Enter choice (1-2): # # # # # # # # # # # # # # # # # # # # # # # # # Skip the next question if you did not enter choice 1. These are used for X.25 connections only. Select the device used for x.25 connectivity to the switch 1) Serial port A 2) Serial port B 3) HSI link 0 4) HSI link 1 5) HSI link 2 6) HSI link 3 7) HSI link 4 8) HSI link 5 9) HSI link 6 10) HSI link 7 11) Software loopback link 0 12) Software loopback link 1 Enter choice (1-12): Skip the next question if you did not enter choices 11 - 12. These are used for testing only. If you select one of these, you will not be able to collect data from your ACD. Are you sure you want to do this? (y/n): Skip the next two questions if you did not enter choice 2 (TCP/IP). These are used for TCP/IP connections only. If a host name is entered, the host name must be administered in a DNS or /etc/hosts file or the link to the switch will not work. Enter DEFINITY host name or IP Address: Solution & Interoperability Test Lab Application Notes 2002 Avaya Inc. All Rights Reserved. 19 of 29 CMS-BC2.doc

CB; Reviewed: WCH/JK 9/11/2002

# Enter DEFINITY TCP port number (5001-5999): # # # # # # # # # # # # Maximum number of splits/skills based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 255 Definity-G3V5/Definity-R6/R7 600 Definity-R8/Definity-R9/R10 999 Number of splits/skills (0-Maximum): Maximum number of split/skill members based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 5200 Definity-G3V5/Definity-R6/R7/Definity-R8 10000 Definity-R9/R10 10000 Total split/skill members, summed over all splits/skills (0-Maximum):

# Number of shifts (1-4): # Enter the start time for shift 1 (hh:mmXM): # Enter the stop time for shift 1 (hh:mmXM): # Number of agents logged into all splits/skills during shift 1 (1-Maximum): # Enter the start time for shift 2 (hh:mmXM): # Enter the stop time for shift 2 (hh:mmXM): # Number of agents logged into all splits/skills during shift 2 (1-Maximum): # Enter the start time for shift 3 (hh:mmXM): # Enter the stop time for shift 3 (hh:mmXM): # Number of agents logged into all splits/skills during shift 3 (1-Maximum): # Enter the start time for shift 4 (hh:mmXM): # Enter the stop time for shift 4 (hh:mmXM): # Number of agents logged into all splits/skills during shift 4 (1-Maximum): # # # # # # # # # # # # Maximum number of trunk groups based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 666 Definity-G3V5/Definity-R6/R7/Definity-R8 666 Definity-R9/R10 666 Number of trunk groups (0-Maximum): Maximum number of trunks based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 4000 Definity-G3V5/Definity-R6/R7 4000 Definity-R8/Definity-R9/R10 20000 Number of trunks (0-Maximum):

# Number of unmeasured facilities (0 to (Maximum trunks - Number of trunks)): CB; Reviewed: WCH/JK 9/11/2002 Solution & Interoperability Test Lab Application Notes 2002 Avaya Inc. All Rights Reserved. 20 of 29 CMS-BC2.doc

# # # # # # # # # # # # # # # # # # # # # # # #

Minimum number of call work codes based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 1 Definity-G3V5/Definity-R6/R7/Definity-R8 1 Definity-R9/R10 1 Maximum number of call work codes based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 1999 Definity-G3V5/Definity-R6/R7/Definity-R8 1999 Definity-R9/R10 1999 Number of call work codes (Minimum-Maximum): Maximum number of vectors based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 512 Definity-G3V5/Definity-R6/R7 512 Definity-R8/Definity-R9/R10 999 Enter number of vectors (0-Maximum): Maximum number of VDNs based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 2000 Definity-G3V5 2000 Definity-R6/R7 8000 Definity-R8/Definity-R9/R10 20000 Enter number of VDNs (0-Maximum):

# Information for ACD 6: # Enter switch name (up to 20 characters): # Select the model of switch for this ACD # 1) Definity-G3V2 # 2) Definity-G3V3 # 3) Definity-G3V4 # 4) Definity-G3V5 # 5) Definity-R6/R7 # 6) Definity-R8 # 7) Definity-R9/R10 # Enter choice (1-7): # Is Vectoring enabled on the switch? (y/n): # Is Expert Agent Selection enabled on the switch? (y/n): # Does the Central Office have disconnect supervision? (y/n): # # # # If the Central Office has disconnect supervision, enter 0. Otherwise, ACD calls shorter than the Phantom Abandon Call Timer value will be counted as abandoned. Enter the Phantom Abandon Call Timer value in seconds (0-10):

# Enter the local port assigned to switch (1-64): # Enter the remote port assigned to switch (1-64):

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# TCP/IP transport is only available with DEFINITY R7 and later switch models. # Select the transport to the switch # 1) X.25 # 2) TCP/IP # Enter choice (1-2): # # # # # # # # # # # # # # # # # # # # # # # # # Skip the next question if you did not enter choice 1. These are used for X.25 connections only. Select the device used for x.25 connectivity to the switch 1) Serial port A 2) Serial port B 3) HSI link 0 4) HSI link 1 5) HSI link 2 6) HSI link 3 7) HSI link 4 8) HSI link 5 9) HSI link 6 10) HSI link 7 11) Software loopback link 0 12) Software loopback link 1 Enter choice (1-12): Skip the next question if you did not enter choices 11 - 12. These are used for testing only. If you select one of these, you will not be able to collect data from your ACD. Are you sure you want to do this? (y/n): Skip the next two questions if you did not enter choice 2 (TCP/IP). These are used for TCP/IP connections only. If a host name is entered, the host name must be administered in a DNS or /etc/hosts file or the link to the switch will not work. Enter DEFINITY host name or IP Address:

# Enter DEFINITY TCP port number (5001-5999): # # # # # # # # # # # # Maximum number of splits/skills based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 255 Definity-G3V5/Definity-R6/R7 600 Definity-R8/Definity-R9/R10 999 Number of splits/skills (0-Maximum): Maximum number of split/skill members based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 5200 Definity-G3V5/Definity-R6/R7/Definity-R8 10000 Definity-R9/R10 10000 Total split/skill members, summed over all splits/skills (0-Maximum):

# Number of shifts (1-4): # Enter the start time for shift 1 (hh:mmXM): # Enter the stop time for shift 1 (hh:mmXM): CB; Reviewed: WCH/JK 9/11/2002 Solution & Interoperability Test Lab Application Notes 2002 Avaya Inc. All Rights Reserved. 22 of 29 CMS-BC2.doc

# Number of agents logged into all splits/skills during shift 1 (1-Maximum): # Enter the start time for shift 2 (hh:mmXM): # Enter the stop time for shift 2 (hh:mmXM): # Number of agents logged into all splits/skills during shift 2 (1-Maximum): # Enter the start time for shift 3 (hh:mmXM): # Enter the stop time for shift 3 (hh:mmXM): # Number of agents logged into all splits/skills during shift 3 (1-Maximum): # Enter the start time for shift 4 (hh:mmXM): # Enter the stop time for shift 4 (hh:mmXM): # Number of agents logged into all splits/skills during shift 4 (1-Maximum): # # # # # # # # # # # # Maximum number of trunk groups based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 666 Definity-G3V5/Definity-R6/R7/Definity-R8 666 Definity-R9/R10 666 Number of trunk groups (0-Maximum): Maximum number of trunks based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 4000 Definity-G3V5/Definity-R6/R7 4000 Definity-R8/Definity-R9/R10 20000 Number of trunks (0-Maximum):

# Number of unmeasured facilities (0 to (Maximum trunks - Number of trunks)): # # # # # # # # # # # # # # # # # Minimum number of call work codes based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 1 Definity-G3V5/Definity-R6/R7/Definity-R8 1 Definity-R9/R10 1 Maximum number of call work codes based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 1999 Definity-G3V5/Definity-R6/R7/Definity-R8 1999 Definity-R9/R10 1999 Number of call work codes (Minimum-Maximum): Maximum number of vectors based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 512 Definity-G3V5/Definity-R6/R7 512 Definity-R8/Definity-R9/R10 999 Enter number of vectors (0-Maximum):

# Maximum number of VDNs based on switch type: # Release(s) Value CB; Reviewed: WCH/JK 9/11/2002 Solution & Interoperability Test Lab Application Notes 2002 Avaya Inc. All Rights Reserved. 23 of 29 CMS-BC2.doc

# # # # #

Definity-G3V2/Definity-G3V3/Definity-G3V4 Definity-G3V5 Definity-R6/R7 Definity-R8/Definity-R9/R10 Enter number of VDNs (0-Maximum):

2000 2000 8000 20000

# Information for ACD 7: # Enter switch name (up to 20 characters): # Select the model of switch for this ACD # 1) Definity-G3V2 # 2) Definity-G3V3 # 3) Definity-G3V4 # 4) Definity-G3V5 # 5) Definity-R6/R7 # 6) Definity-R8 # 7) Definity-R9/R10 # Enter choice (1-7): # Is Vectoring enabled on the switch? (y/n): # Is Expert Agent Selection enabled on the switch? (y/n): # Does the Central Office have disconnect supervision? (y/n): # # # # If the Central Office has disconnect supervision, enter 0. Otherwise, ACD calls shorter than the Phantom Abandon Call Timer value will be counted as abandoned. Enter the Phantom Abandon Call Timer value in seconds (0-10):

# Enter the local port assigned to switch (1-64): # Enter the remote port assigned to switch (1-64): # TCP/IP transport is only available with DEFINITY R7 and later switch models. # Select the transport to the switch # 1) X.25 # 2) TCP/IP # Enter choice (1-2): # # # # # # # # # # # # # # # # Skip the next question if you did not enter choice 1. These are used for X.25 connections only. Select the device used for x.25 connectivity to the switch 1) Serial port A 2) Serial port B 3) HSI link 0 4) HSI link 1 5) HSI link 2 6) HSI link 3 7) HSI link 4 8) HSI link 5 9) HSI link 6 10) HSI link 7 11) Software loopback link 0 12) Software loopback link 1 Enter choice (1-12): Solution & Interoperability Test Lab Application Notes 2002 Avaya Inc. All Rights Reserved. 24 of 29 CMS-BC2.doc

CB; Reviewed: WCH/JK 9/11/2002

# # # # # # # # #

Skip the next question if you did not enter choices 11 - 12. These are used for testing only. If you select one of these, you will not be able to collect data from your ACD. Are you sure you want to do this? (y/n): Skip the next two questions if you did not enter choice 2 (TCP/IP). These are used for TCP/IP connections only. If a host name is entered, the host name must be administered in a DNS or /etc/hosts file or the link to the switch will not work. Enter DEFINITY host name or IP Address:

# Enter DEFINITY TCP port number (5001-5999): # # # # # # # # # # # # Maximum number of splits/skills based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 255 Definity-G3V5/Definity-R6/R7 600 Definity-R8/Definity-R9/R10 999 Number of splits/skills (0-Maximum): Maximum number of split/skill members based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 5200 Definity-G3V5/Definity-R6/R7/Definity-R8 10000 Definity-R9/R10 10000 Total split/skill members, summed over all splits/skills (0-Maximum):

# Number of shifts (1-4): # Enter the start time for shift 1 (hh:mmXM): # Enter the stop time for shift 1 (hh:mmXM): # Number of agents logged into all splits/skills during shift 1 (1-Maximum): # Enter the start time for shift 2 (hh:mmXM): # Enter the stop time for shift 2 (hh:mmXM): # Number of agents logged into all splits/skills during shift 2 (1-Maximum): # Enter the start time for shift 3 (hh:mmXM): # Enter the stop time for shift 3 (hh:mmXM): # Number of agents logged into all splits/skills during shift 3 (1-Maximum): # Enter the start time for shift 4 (hh:mmXM): # Enter the stop time for shift 4 (hh:mmXM): # Number of agents logged into all splits/skills during shift 4 (1-Maximum): # Maximum number of trunk groups based on switch type: # Release(s) Value # Definity-G3V2/Definity-G3V3/Definity-G3V4 666 CB; Reviewed: WCH/JK 9/11/2002 Solution & Interoperability Test Lab Application Notes 2002 Avaya Inc. All Rights Reserved. 25 of 29 CMS-BC2.doc

# Definity-G3V5/Definity-R6/R7/Definity-R8 # Definity-R9/R10 # Number of trunk groups (0-Maximum): # # # # # #

666 666

Maximum number of trunks based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 4000 Definity-G3V5/Definity-R6/R7 4000 Definity-R8/Definity-R9/R10 20000 Number of trunks (0-Maximum):

# Number of unmeasured facilities (0 to (Maximum trunks - Number of trunks)): # # # # # # # # # # # # # # # # # # # # # # # # Minimum number of call work codes based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 1 Definity-G3V5/Definity-R6/R7/Definity-R8 1 Definity-R9/R10 1 Maximum number of call work codes based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 1999 Definity-G3V5/Definity-R6/R7/Definity-R8 1999 Definity-R9/R10 1999 Number of call work codes (Minimum-Maximum): Maximum number of vectors based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 512 Definity-G3V5/Definity-R6/R7 512 Definity-R8/Definity-R9/R10 999 Enter number of vectors (0-Maximum): Maximum number of VDNs based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 2000 Definity-G3V5 2000 Definity-R6/R7 8000 Definity-R8/Definity-R9/R10 20000 Enter number of VDNs (0-Maximum):

# Information for ACD 8: # Enter switch name (up to 20 characters): # Select the model of switch for this ACD # 1) Definity-G3V2 # 2) Definity-G3V3 # 3) Definity-G3V4 # 4) Definity-G3V5 # 5) Definity-R6/R7 # 6) Definity-R8 # 7) Definity-R9/R10 # Enter choice (1-7): # Is Vectoring enabled on the switch? (y/n): # Is Expert Agent Selection enabled on the switch? (y/n): CB; Reviewed: WCH/JK 9/11/2002 Solution & Interoperability Test Lab Application Notes 2002 Avaya Inc. All Rights Reserved. 26 of 29 CMS-BC2.doc

# Does the Central Office have disconnect supervision? (y/n): # # # # If the Central Office has disconnect supervision, enter 0. Otherwise, ACD calls shorter than the Phantom Abandon Call Timer value will be counted as abandoned. Enter the Phantom Abandon Call Timer value in seconds (0-10):

# Enter the local port assigned to switch (1-64): # Enter the remote port assigned to switch (1-64): # TCP/IP transport is only available with DEFINITY R7 and later switch models. # Select the transport to the switch # 1) X.25 # 2) TCP/IP # Enter choice (1-2): # # # # # # # # # # # # # # # # # # # # # # # # # Skip the next question if you did not enter choice 1. These are used for X.25 connections only. Select the device used for x.25 connectivity to the switch 1) Serial port A 2) Serial port B 3) HSI link 0 4) HSI link 1 5) HSI link 2 6) HSI link 3 7) HSI link 4 8) HSI link 5 9) HSI link 6 10) HSI link 7 11) Software loopback link 0 12) Software loopback link 1 Enter choice (1-12): Skip the next question if you did not enter choices 11 - 12. These are used for testing only. If you select one of these, you will not be able to collect data from your ACD. Are you sure you want to do this? (y/n): Skip the next two questions if you did not enter choice 2 (TCP/IP). These are used for TCP/IP connections only. If a host name is entered, the host name must be administered in a DNS or /etc/hosts file or the link to the switch will not work. Enter DEFINITY host name or IP Address:

# Enter DEFINITY TCP port number (5001-5999): # # # # # # Maximum number of splits/skills based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 255 Definity-G3V5/Definity-R6/R7 600 Definity-R8/Definity-R9/R10 999 Number of splits/skills (0-Maximum):

# Maximum number of split/skill members based on switch type: # Release(s) Value CB; Reviewed: WCH/JK 9/11/2002 Solution & Interoperability Test Lab Application Notes 2002 Avaya Inc. All Rights Reserved. 27 of 29 CMS-BC2.doc

# # # #

Definity-G3V2/Definity-G3V3/Definity-G3V4 5200 Definity-G3V5/Definity-R6/R7/Definity-R8 10000 Definity-R9/R10 10000 Total split/skill members, summed over all splits/skills (0-Maximum):

# Number of shifts (1-4): # Enter the start time for shift 1 (hh:mmXM): # Enter the stop time for shift 1 (hh:mmXM): # Number of agents logged into all splits/skills during shift 1 (1-Maximum): # Enter the start time for shift 2 (hh:mmXM): # Enter the stop time for shift 2 (hh:mmXM): # Number of agents logged into all splits/skills during shift 2 (1-Maximum): # Enter the start time for shift 3 (hh:mmXM): # Enter the stop time for shift 3 (hh:mmXM): # Number of agents logged into all splits/skills during shift 3 (1-Maximum): # Enter the start time for shift 4 (hh:mmXM): # Enter the stop time for shift 4 (hh:mmXM): # Number of agents logged into all splits/skills during shift 4 (1-Maximum): # # # # # # # # # # # # Maximum number of trunk groups based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 666 Definity-G3V5/Definity-R6/R7/Definity-R8 666 Definity-R9/R10 666 Number of trunk groups (0-Maximum): Maximum number of trunks based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 4000 Definity-G3V5/Definity-R6/R7 4000 Definity-R8/Definity-R9/R10 20000 Number of trunks (0-Maximum):

# Number of unmeasured facilities (0 to (Maximum trunks - Number of trunks)): # # # # # # # # # # Minimum number of call work codes based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 1 Definity-G3V5/Definity-R6/R7/Definity-R8 1 Definity-R9/R10 1 Maximum number of call work codes based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 1999 Definity-G3V5/Definity-R6/R7/Definity-R8 1999 Definity-R9/R10 1999 Solution & Interoperability Test Lab Application Notes 2002 Avaya Inc. All Rights Reserved. 28 of 29 CMS-BC2.doc

CB; Reviewed: WCH/JK 9/11/2002

# Number of call work codes (Minimum-Maximum): # # # # # # # # # # # # # Maximum number of vectors based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 512 Definity-G3V5/Definity-R6/R7 512 Definity-R8/Definity-R9/R10 999 Enter number of vectors (0-Maximum): Maximum number of VDNs based on switch type: Release(s) Value Definity-G3V2/Definity-G3V3/Definity-G3V4 2000 Definity-G3V5 2000 Definity-R6/R7 8000 Definity-R8/Definity-R9/R10 20000 Enter number of VDNs (0-Maximum):

2002

Avaya Inc. All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by and are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. The information provided in these Application Notes is subject to change without notice. The configurations, technical data, and recommendations provided in these Application Notes are believed to be accurate and dependable, but are presented without express or implied warranty. Users are responsible for their application of any products specified in these Application Notes. Please e-mail any questions or comments pertaining to these Application Notes along with the full title and filename, located in the lower right corner, directly to the Avaya Solution & Interoperability Test Lab at interoplabnotes@list.avaya.com

CB; Reviewed: WCH/JK 9/11/2002

Solution & Interoperability Test Lab Application Notes 2002 Avaya Inc. All Rights Reserved.

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