IN-COMPANY TRAINING REPORT

ON STUDY ON THE EXIT ANALYSIS OF EMPLOYEES AT ESCORTS.

COMPLETED IN AGRI MACHINERY GROUP ESCORTS LTD

Submitted in partial fulfillment of the requirement of Bachelors of Business Administration (BBA)

Training Supervisor Mr.Saurabh Kapoor Manager-HR SESSION 2009 2011

Submitted By Saumya Sood

Guru Jambeshwar, University Of Hisar HARYANA

CONTENTS Chapter 1 Introduction

1.1. Overview of Industry 1.2. Profile of the Organization

PAGE NO.

- Origin - Recent Achievements - Mission & Vision - Products - Organization Structure 1.3 Introduction to the Topic/Title/Problem Studied

Chapter 2 - Objective & Methodology

2.1. Objectives of the Study (2-5)

2.2. Research Methodology (it should mention the methodology followed by the student in preparing the project report, theory of Research Methodology is not required) o Research Design o Sources of data o Sampling Technique o Sample size, if any o Methods of data collection o Tools and techniques of analysis 2.3. Limitatitions of the Study

Chapter 3 - Data Analysis & Interpretation Chapter 4 - Findings

Chapter 5 - Recommendations ANNEXURES:

Questionnaire/s

BIBLIOGRAPHY/REFERENCES

CERTIFICATE

This is to certify that Ms. SAUMYA SOOD carried out the work on her project titled EXIT INTERVIEW ANALYSIS under my personal supervision and guidance. Her approach to the subject has been sincere and scientific.

This project, in partial fulfillment, is recommended for the award of degree of BBA

June 2011 GUIDE MR. SAURABH KAPOOR MANAGER HR AGRI MACHINERY GROUP ESCORTS LTD, FARIDABAD

ACKNOWLEDGEMENT

Praises be to Almighty god, who made me able to carry out my study successfully. Words can hardly express my deep sense of gratitude & reverence to my esteemed project guide Mr. Saurabh Kapoor ( HR Manager) . I am greatful to him for his continuous involvement right from the inception to the present form of this work. . It is because of his wisdom and undeterred confidence that this project has been fruitful. I wish to thank the moral support & help extended to me by my friends & colleagues. I also want to thank the management trainees Ms.Gagandeep Raina(HR Trainee) for the help provided by them. Saumya Sood

Chapter 1 - Introduction

1.1 Overview of the Industry as a whole

Escorts Limited, the flagship company of The Escorts Group is a leading manufacturer and supplier of Agri Machinery Products, Auto Suspension and Ancillary Products and Railway Equipment.

Agri Machinery
The Engineering Division of Escorts Ltd. is the leading manufacturer of auto suspension products including shock absorbers, struts and telescopic front forks. Escorts was the pioneer in Automotive Shock Absorber manufacturing in India in 1966 in Technical Collaboration with Fichtel & Sachs, Germany. Over the years the technology obtained from Fichtel & Sachs of Germany has been continuously upgraded and new reliable products have been introduced. Another step forward in this direction is a comprehensive technical collaboration with world leaders Kayaba of Japan. A strong in-house design and development infrastructure of the Division enables introduction of new applications as per specifications of customers. The fact that the farm mechanization is the key vector for enhancement of farm productivity and in many respects the catalyst for the next wave of farm mechanization has brought about two large customer centric initiatives to the fore at Escorts New Products and variants that are aligned with changing and emerging applications & end usages and the shift of Escorts from being a standalone tractor manufacturer to being a complete 'Farm Solution' provider. Escorts is laying greater emphasis on improvement, innovation and effective execution of its offerings. We are constantly evolving and creating new products to suit market demands. We are closely monitoring the quality of our products and re-gearing our strategies which are both customer and market focused. The launch of tractors fitted with 4 - Cylinder engines that are around 15% more fuel efficient than most other tractors in the market, or the entry segment tractor (Powertrac 429) to cater to the aspirations of small farmers and first time buyers, or the 'XTRA Torque' series of tractors that are meant specially for the emerging trends of using 'rotary' implements, or India's first-ever INVERTER TRACTOR have been all case in points where the farmers' 'cost of ownership', his overall operating economics and his need for enhancing productivity have been supreme considerations for Escorts. Recognizing the various and hugely differentiated needs of today's Indian farmer, Escorts has further unveiled its new 'Jai Kisan Series' of tractors. The 'Escorts Jai Kisan Series' focuses on maximizing farmer productivity by providing differentiated products that are well suited to agricultural, haulage, infrastructure as well as specialized applications. The new 'Escorts Jai Kisan Series' is a path breaking initiative that recognizes the market order for new & varied needs of the Indian farmer, changing tractor usage for specialized applications and usage of modern and heavy-duty implements & attachments, thereby offering wider options for agricultural, infrastructure as well as specialized applications for land development activities.

While the VALUEMAXX is the variant for basic agricultural purposes, the LOADMAXX and AGMAXX variants specialize in haulage-based applications and specialized Agri-applications respectively. The SUPERMAXX series is ideal for all types of agriculture and non-farming purposes besides offering add-on applications for dual needs whereas, the INFRAMXX variant would specialize in infrastructure-based applications. The 'Jai Kisan Series is currently available in the FARMTRAC line of Escorts tractors.

Product Potfolio

TRACTORS

CROP SOLUTIONS Agriculture applications Non-agricuture applications

LUBRICANTS ENGINE & GENSETS Suraksha

FARMTRAC POWERTRAC ESCORT

Technologies

Escorts "G" Series Engines Escorts Gensets

Escorts Agri Machinery has three recognized and well-accepted tractor brands, which are on distinct and separate technology platforms.

Farmtrac: World Class Premium tractors, with single reduction and epicyclic reduction transmissions from 34 to 75 HP. Powertrac: Utility and Value-for-money tractors, offering straight-axle and hub-reduction tractors from 34 to 55 HP. India's No.1 economy range engineered to give spectacular diesel economy. Escort: Economy tractors having hub-reduction transmission and twin-cylinder engines from 27 to 35 HP. Pioneering brand of tractors introduced by Escorts with unbeatable advantages.

Fuctional Excellence
Manufacturing Quality Assurance Materials Management Sales & Marketing Finance Human Resources Information Technology Knowledge Management

International Subsidiaries
Escorts AMG has one international subsidiary. Farmtrac Tractors Europe Sp.z o.o.in Poland. We now cater to 41 countries. Beyond manufacture, Escorts has made substantial investments towards the modernisation of farm technology. The Escorts Training & Development Centre (ETDC) at Bangalore is a unique center where training is imparted in operation, maintenance and repair of farm machinery. It is among the few institutions of its kind in the world. Its programs are aimed at encouraging customers, dealers, engineers, mechanics as well as the field staff of Escorts, towards meeting its objective of enhancing agricultural productivity and improving quality of life in rural India.

Construction Equipment
Product Potfolio o o o o o o o o o o o o
MATERIAL HANDLING EQUIPMENT Pick and Carry cranes Crawler cranes Articulated boom cranes Tower cranes Forklift trucks Truck & All Terrain Truck cranes EARTH MOVING EQUIPMENT ESCORTS DIGMAX (BackHoe Loader) ROAD CONSTRUCTION EQUIPMENT Tandem Vibratory Compactors Vibratory Soil Compactors Wheel Loader Motor Grader UTILITY EQUIPMENT Electric/ Telecommunications Escorts manufacturers and markets a diverse range of construction and material handling equipment like cranes, loaders, vibratory rollers and forklifts. The company was a pioneer in introducing the concept of Pick 'n' Carry hydraulic mobile cranes in the 70s in India and continues to be the world's largest manufacturer of

these cranes. A nationwide network of 16 Sales Offices, 50 dealership locations, over 300 company trained dealers' service engineers, gives it the best market reach in India for the Sales & Service of material handling and construction equipment. With over 30 years experience in Construction Equipment Industry, Escorts has a proven track record in :

Hydraulic Mobile Cranes Loaders Forklifts Vibratory Compactors Today, it not only continues to be the largest mobile crane manufacturer in the country, but also the largest Pick 'n' Carry Hydraulic Mobile Crane manufacturer in the world. While recording a rapid growth in Crane Industry we've also been able to steadily increase our presence in the field of Vibratory, Soil & Tandem Compactors. Escorts was the first to bring the concept of Vibratory Compactors in India in a big way, back in 80's. Subsequently more models in Tandem Vibratory Compactors and heavy duty Soil Compactor range were added in technical collaboration with HAMM Germany. Recently, we've further strengthened the range with a 3T Shoulder Compactor. Today our range of compaction equipments is one of the most preferred in the market, and is being viewed as the most efficient and effective compaction solutions available in the country. Along with Cranes and Compactors, we also manufacture Frontend loaders with payload capacity of 700kgs. Suitable for narrow lanes and confined spaces, these loaders are compact in design and are ideal for garbage handling, handing of chemicals, sands, small chips, etc. Escorts also offers other material handing solutions like Forklifts from Daewoo Doosan Infracore Ltd., Korea and Articulated boom cranes from Fassi, Italy. In LPG Forklift category, the company enjoys a market share in excess of 85%. This single-minded pursuit of precision and customer satisfaction has made us the 3rd largest in terms of Construction Equipment Sales unit per annum.

Auto Products
The Engineering Division of Escorts Ltd. is the leading manufacturer of auto suspension products including shock absorbers, struts and telescopic front forks. Escorts was the pioneer in Automotive Shock Absorber manufacturing in India in 1966 in Technical Collaboration with Fichtel & Sachs, Germany. Over the years the technology obtained from Fichtel & Sachs of Germany has been continuously upgraded and new reliable products have been introduced. Another step forward in this direction is a comprehensive technical collaboration with world leaders Kayaba of Japan. A strong in-house design and development infrastructure of the Division enables introduction of new applications as per specifications of customers.

Broad Product Portfolio

Shock Absorbers Front Forks McPherson Struts

Quality Systems
Obtained TS:16949 in 2004 ( Earlier ISO-9001 ) Adopted KAYABA Quality Systems as a subset of TS:16949

Production Capacity Per Annum

5 million (Shock Absorbers, Front Forks, McPherson Struts)

Business Philosophy
Customer Satisfaction - QCD Continuous Benchmarking with KAYABA, Japan KAIZEN - For Quality & Productivity

o o o

Product Potfolio
SHOCK ABSORBERS Shock Absorbers Shock Absorbers (CV) Shock Absorbers (Railways & Defence) FORK FORKS & LEG ASSEMBLIES Mc McPHERSON STRUTS EXPORT COMPONENTS

Technical Collaboration
Fichtel & Sachs, Germany (1966 - 75) Kayaba, Japan (for Motorcycle Front Forks & Shock Absorbers) since 1998

Markets
2 Wheelers & 3 Wheelers - OEMs and After Market MUV / LCV / HCV - OEMs and After Market Passenger Cars - After Market

Railway Products
Escorts Railway Products (ERP) is a leading manufacturer of critical railway components since the last 40 years. It is one of the oldest and most trusted partners of Indian Railways, the largest rail network in the world. Having played a significant role in the growth and modernization of Indian Railways, today it is a multi-product, multi-technology business at Escorts.

Broad Product Portfolio

Shock Absorbers Couplers Brake systems Brake Blocks

For railway products, the initial source of technology has come from some of world leaders in the arena like:
Schaku of Germany for couplers Knorr Bremse of Germany for air brakes REXLOK Resilient Rail Fastening System , Suitable for all Rail Sizes and the same clip suits any Sleeper / Tie, Material ICER of Spain for composite brake blocks Vulcanite of Australia for vulcanised rubber parts

Product Potfolio
BRAKES & BRAKE SYSTEMS COUPLERS RAIL FASTENING SYSTEMS AUTOMACTIC TWIST LOCKS An ISO: 9001-20000 certified company, Escorts manufactures products as per international standards specified by UIC, AAR and Indian Railways. The products are exported to over 15 countries worldwide.

A state of the art manufacturing facility located at Faridabad, near New Delhi has facilities for advanced product development, design, testing and validation. The in-house Research & Development has played a critical role in bringing about a high level of customer satisfaction, reliability and safety - the key drivers of business. Escorts' engineering experts have trained over 8000 railway personnel of various countries. As Asia's largest manufacturer of air brake systems, the conversion of vacuum brake stocks to air brakes and installation and commissioning of complete brake systems on new builds are also undertaken by Escorts.

1.2. Profile of Escorts

- Origin The genesis of Escorts goes back to 1944 when two brothers, Mr. H. P. Nanda and Mr. Yudi Nanda, launched a small agency house, Escorts Agents Ltd. in Lahore. Over the years, Escorts has surged ahead and evolved into one of India's largest conglomerates. In this journey of six decades, Escorts has had the privilege of being associated with some of the world leaders in the engineering manufacturing space like Minneapolis Moline, Massey Ferguson, Goetze, Mahle, URSUS, CEKOP, Ford Motor Company, J C Bamford Excavators, Yamaha, Claas, Carraro, Lucky Goldstar, First Pacific Company, Hughes Communications, Jeumont Schneider, Dynapac These valued relationships be it technological or marketing, are our highly cherished experiences treasures, which have helped us inculcate best in class manufacturing practices and to emerge as a technologically independent world class engineering organization.

1944 -Launch of Escorts (Agents) Ltd.

1948 - Pioneered farm mechanization in the country by launching Escorts Agricultural Machines Limited, with a franchise from the U.S. based Minneapolis Moline, for marketing tractors, implements, engines & other farm equipment. Launch of Escorts (Agriculture and Machines)Ltd.

1949 - Franchise of Massey Ferguson tractors for northern India 1951 - Escorts established Indias first private Institute of Farm Mechanisation at Delhi.

1953 -Escorts (Agents) Ltd. and Escorts (Agriculture and Machines) Ltd. merged to form Escorts Agents Pvt. Ltd.

1954 - 1st industrial venture of Escorts to manufacture piston rings in collaboration with Goetze of Germany, in an era when joint ventures of Indian firms with foreign companies were virtually unheard of.

1958 - Started importing Massey Ferguson tractors from Yugoslavia for marketing the same in India.

1959 - Collaboration with Mahle of Germany to manufacture pistons. Soon, Escorts became the largest producer of piston assemblies in India.

1960 - Set up of Escorts Limited

1961- Setting up of manufacturing base at Faridabad for manufacture of tractors in collaboration with URSUS of Poland and 50% indigenous components. Launch of Escort brand of tractors. Collaboration with CEKOP of Poland for manufacture of motorcycles and scooters. Escorts moves into high gear by nurturing the two wheeler culture. The first Rajdoot motorcycle rolls off the assembly line.

1969 - Escorts Tractors Limited was born. A technical and financial joint venture with the global giant Ford Motor Company, USA, to manufacture Ford tractors in India. The years ahead saw Escorts grow as the largest tractor manufacturer in India.

Escorts Institute of Farm Mechanisation (EIFM) established at Bangalore.

Escorts Employees Ancillaries Ltd. (EEAL), a unique venture in industrial democracy comes into being.

1971 - 1st February, the first tractor FORD 3000 rolled out of the factory.

Escorts diversifies and starts manufacturing construction equipment.

1974 - Crossing national boundaries, Escorts exports for the first time. After winning a global tender, 400 tractors were exported to Afghanistan, which was perhaps the world's largest ever airlift of tractors.

1976 - FORD 3600, an advancement in Farm Mechanisation launched. Trial production of in-plant manufacturing of engine parts (Block & Head).

1977 - Escorts enters the world of self-developed technology by setting up its first independent R&D Center. Escorts Scientific Research Centre marked its beginning at Faridabad by developing its own Engines for E-27 and E-37. Due to constant technology absorption, indigenisation level touched 72% for FORD tractors. 2nd plant at Bangalore for manufacturing piston assemblies was set up.

1979 - Collaboration with JCB Excavators Ltd., UK for manufacture of excavators.

1980 - Foray into healthcare, Escorts Hospital and Research Center set up in Faridabad.

1983 - Escorts Tractors Limited (ETL) established a state-of-the-art research and development centre to spearhead newer breakthroughs in Farm Mechanisation and to maintain industry leadership. Line concept introduced for engine block machining. 11,000 ton floating dry-dock Escorts I launched.

1984 - JV Escorts - Yamaha to manufacture motorcycles

1984 - Signing of agreement with the Japanese bike giant Yamaha to manufacture motorcycles with Yamaha technology. Collaboration with Jeumont Schneider of France to manufacture EPABX systems Collaboration with Dynapac of Sweden to manufacture vibratory road compactors

1985 - Escorts Tractors Limited (ETL) offered its first Bonus Issue (1:1).

1988 - Escorts Heart Institute and Research Centre (EHIRC), a world class cardiac care facility launched in New Delhi.

1989 - Joint Venture with Claas of Germany to manufacture harvester combines.

1990-91 - First Public Issue in February 1991, over-subscribed four times. Shares listed on Delhi and Bombay Stock Exchanges.

1993 - FORD 3620 tractor launched.

1996 - Disengagement of joint venture collaboration with New Holland and launch of FARMTRAC Tractor.

1997 - Joint Venture with Carraro of Italy for manufacturing and marketing of transmission and axles.

Joint Venture with First Pacific Company of Hong Kong - Escotel Mobile Communications.

1998 - POWERTRAC series of tractors launched.

MoU was signed with Long Manufacturing Company, USA for setting up a Joint Venture in USA.

1999 - MoU for Joint Venture with a Polish Company POL-MOT was signed for assembly, manufacturing and marketing of Farm Machinery.

2004 - Divested Escotel Mobile Telecommunications to Idea Cellular

TS16949 certification for Agri Machinery Group. 2005 Divested Escorts Heart Institute and Research Centre (EHIRC) to Fortis Healthcare.

2006 - Divested in Carraro India Ltd.

Set up new manufacturing facility in Rudrapur for manufacture of new range of railway equipment - Recent Achievements

Escorts Knowledge Management Center wins the "GREENTECH GOLD AWARD" for excellence in environment management

The company has tie-up with Indo Farm Idustiers Ltd. Baddi(Himachal Pradesh) The company make a tie up with Sonalika International Ltd Hoshiarpur(pb) Very shortly the company has hold the 50% market share in agriculture parts.

- Mission & Vision

Our Strategic Values define how we will achieve the envisioned future. These must be embedded into our manner of thinking and ways of work.
Customer Centricity Acute sensitivity to the needs and experiences of the customer shall guide all that we do. Excellence We will strive to achieve and surpass world class standards in all that we do. Innovation We will use the power of technology and imagination to deliver solutions to the customers needs. Agility We will operate in our markets with the ability to change direction and position with nimbleness and speed.

Our Strategic Values define how we will achieve the envisioned future. These must be embedded into our manner of thinking and ways of work.
Customer Centricity Acute sensitivity to the needs and experiences of the customer shall guide all that we do. Excellence We will strive to achieve and surpass world class standards in all that we do. Innovation We will use the power of technology and imagination to deliver solutions to the customers needs. Agility We will operate in our markets with the ability to change direction and position with nimbleness and speed

Organisation structure

TOP MANAGEMENT MANAGING DIRECTOR & CEO

SENIOR MANAGEMENT CHIEF GENERAL MANGER

MIDDLE MANAGEMENT CHIEF (G-5)

JUNIOR MANAGEMENT

MANAGER ASSISTANT MANAGER (G-2)

(G-11) (G-8) VICE PRESIDENT (G-10) GENERAL MANAGER (G-7) ASSOCIATE VICE PRESIDENT (G-6) (G-9) DEPUTY MANAGER (G-3) GENERAL MANAGER SENIOR MANAGER (G-4) EXECUTIVE (G-1)

Board of directors

Director Name Rajan Nanda Nikhil Nanda Hardeep Singh S C Bhargava M G K Menon P S Pritam S A Dave G B Mathur

Designation Chairman & Managing Director Joint Managing Director Additional Director Director Director Director Director Company Secretary

- Products

Farm Track

Farmtrac brand are the most powerful premium range of tractors that give maximum productivity to the farmers.

Premium range - Powerful premium brand, 35 - 75 HP range

Exported to the most advanced markets in the world. Well accepted internationally for its versatility. Designed for the demanding requirements of progressive farmers. Machine with powerful features for maximum efficiency. A status symbol.

FT HERO Superior technology Enhanced 34 Hp.

FT CHAMPION Most powerful tractor in 39 Hp category

FT - 45 Powerful performance Optimum cost 42 Hp.

FT 60 Versatile. World Class 50 Hp.

FT 50 EPI Best in class for puddling and soil ploughing 45 Hp.

FT 60 DX Power pride and performance 50 Hp.

FT 65 EPI Toughest tractor for Hardest soil. 55 Hp.

FT - 70 Unparalleled in his class 60 Hp.

Power track

Powertrac brand of tractors are the most fuel-efficient tractors in their respective categories that offer excellent value for money and have helped the farmers improve their quality of life.

Value range Value for money, Fuel efficient, 30 - 55 HP range India's No.1 Economy Range - "Diesel Savers" Engineered to give spectacular diesel economy. The Diesel Saver technology - Great savings.

PT-434 Best fuel efficiency in its class. 34 Hp category.

PT-439 Best fuel efficiency, Lowest maintenance. 39 Hp category.

PT-445 Utility and Economy 45 Hp category.

PT-455 Fuel efficiency and Power 55 Hp category.

Escort 27 Hp.

Escort 35 Hp.

RAILWAY EQUIPMENT: An ISO: 9001-20000 certified company, Escorts manufactures railway equipment as per international standards specified by UIC, AAR and Indian Railways. Asias largest manufacturer of air brake systems, the conversion of vacuum brake stocks to air brakes and installation and commissioning of complete brake systems on new builds are also undertaken by Escorts.

Diverse product range: Shock Absorbers (Oil Dampers) for coaches, locomotives, EMUs, MEMUs, DMUs, Metro and Rail Cars Air brakes for coaches, Freight cars, DMU and OHE Cars Automatic/Semi Permanent Couplers for EMUs, DEMUs, MEMUs Electro Pneumatic Brake Systems for EMUs and MEMUs Composition brake blocks for coaches, locomotives, freight cars and EMUs Rail fastening systems for wooden, steel and concrete sleepers Direct Admission Valves for vacuum braked coaches Testing equipment for brake systems and shock absorbers Air brake accessories for passenger coaches, freight cars, locomotives and self propelled vehicles Metal to rubber bonded vulcanized components Automatic twist locks for container freight cars

Air Brake Hose Couplings

Brake Angle Cocks Mounted System

Beam Brake Distributor Valves

- Organization Structure

TOP MANAGEMENT MANAGING DIRECTOR & CEO

SENIOR MANAGEMENT CHIEF GENERAL MANGER

MIDDLE MANAGEMENT CHIEF (G-5)

JUNIOR MANAGEMENT

MANAGER ASSISTANT MANAGER (G-2)

(G-11) (G-8) VICE PRESIDENT (G-10) GENERAL MANAGER (G-7) ASSOCIATE VICE PRESIDENT (G-6) (G-9) DEPUTY MANAGER (G-3) GENERAL MANAGER SENIOR MANAGER (G-4) EXECUTIVE (G-1)

1.3 Introduction to the Topic/Title/Problem Studied

The project on exit interview analysis has been taken up to learn reasons for the employees departure. The desire to control flee of young talent from the company was the reason for which this project was undertaken. Exit interviews are nevertheless a unique chance to survey and analyze the opinions of departing employees, who generally are more forthcoming, constructive and objective than staff still in their jobs. In leaving an organisation, departing employees are liberated, and as such provide a richer source of objective feedback than employed staff do when responding to normal staff attitude surveys. Exit interview questionnaire named voice capturing survey was designed to yield useful information about the employer organization, to assess and improve all aspects of the working environment, culture, processes and systems, management and development. The obtained inputs from VCS can prove to be helpful drivers for organizational improvement. In this maneuver, the employees that left the organization in the period of April 10 to March11 were approached via a Voice capturing Survey. Telephonic discussions were carried out with the employees in addition to the e-mails that were sent at their respective e-mail ids to capture their responses.