First quiz Organization behavior

Multiple Choice Questions 1. Which of the following is an advantage of employee commitment? a. lower job satisfaction b. higher absenteeism c. longer job tenure d. lower performance e. less ability to adapt to unforeseen circumstances 2. Which of the following is not a consequence of workplace incivility? a. decreased work effort b. decreased productivity c. decreased motivation d. decreased creativity e. all of the above

3. Which of the following is not one of the course objectives______? a. learn to diagnose organizational situations b. know what would be the most effective action to take c. memorize organizational behavior theories d. have the repertoire of skills needed to implement that action e. none of the above 4. When business people understand how to do business in another country and adapt their own styles accordingly, this is an example of _____. a. experiential learning b. a holistic approach c. recognition primed decision making d. an applied orientation e. global mind-set
5. How can managers increase employee commitment? a. paying higher than market wages b. using teams to build social relationships c. creating a sense of community d. supporting employee development e. guaranteeing organizational justice True or False Questions 1. Supervisors and managers who have high expectations of their employees will be more likely to be disappointed. False. 2. Organizational behavior knowledge is grounded in the scientific method. True 3. U.S. management theories are applicable in all cultures. False. 4. Committed workers have higher performance but they exhibit less organizational citizenship behavior. False 5. Managers with high cognitive complexity can perceive how various management theories apply to situations and can, therefore, choose those that make the most sense in a given situation. True

Essay Questions 1. What do great managers do? Explain one Select for talent Define outcomes when setting expectations, not the steps to achieve the goal Focus on enhancing strengths, not fixing weaknesses Find the right job that fits the individual employee 2. Consequences of Broken Contracts? Explain one Outrage, shock, resentment, anger Decreased trust and good faith Decreased job satisfaction Decreased productivity Decreased attendance Turnover

Defended 1. Organizational Behavior: A field of study that endeavors to understand, explains, predict, and change human behavior that occurs in the organizational context 2. Harmony: understand and integrate with the environment 3. Employee Commitment: Emotional attachment to, involvement in, and identification with organization 4. Psychological Contract: An individuals beliefs, shaped by the organization, regarding the terms and conditions of a reciprocal exchange agreement between individuals and their organization. 5. Performance :