HRM

The A-Team: Christian Baguisa, Jeric Cua, Linea Dumag, Frich Pena, Jun Kim, Rob Hahn, Stephen Wang
1. 2. 3. Trust:

Why do employees have to build intimacy or further more credibility with their employees? Principle of motivation: o People are motivated by the consequences of their action (or) o Stimulus Reactions Consequence 4. A person is motivated by the __________ of his/her actions o Consequences 5. STRENGTH = Talent Investment 6. SOLER stands for: Smile, Open minded, Lean forward, Eye to eye, Relax 7. Problems? = the gap between the present state and the desired state 8. Problem is the _____ of desired, standard, or vision state and present or current state. o gap 9. Steps in problem solving: o Identify the problem o (Identify )brainstorm on the root cause, and the most probable cause o Brainstorm on solution and select temporary and long term solutions o Action plan/Implementation o Execute/Learn o Re-plan 10. To identify the problem you need to know. o The present and desired state o Identify and answer the 5 ws and h 11. Do problems have to be always negative? They can be o Opportunities o Weaknesses o Threats 12. 4 Management Principles o Build Self-esteem o Empathize put yourself in the shoes of the other o Ask for help in solving the problem o Seek commitment to change 13. Give at least 3 of the 6 Behaviours that increase self-esteem o Greet others with a smile and look them directly in the eye o Always show real appreciation for a gift/complement o Dont brag o Dont make your problems the centrepiece of your conversation (talk positively) o Respond to difficult times by increasing your level of productive activity o Choose to see mistakes and rejections as opportunities to learn 14. 4 Tips to Become a better person: o Explain yourself clearly o Ask for questions o Motivate with incentives o Do not be a slave master 15. What does EFQM Excellence Model used for: o Framework for organizational self-assessment

16. Give at least 2 Other practical tool for EFQM Model: o As a way to Benchmark with other organization o As a guide to identify areas of improvement o As a basis for a common vocabulary and a way of thinking o As a structure for the organizations management system 17. What are the 2 main criteria of EFQM Excellence Model and what does it cover: o Enablers what an organization does o Results what an organization achieves 18. What is the process of self-assessment: o (1)Gets feedback form Results to help the organization to (2) improve the Enablers (3)in turn improve the results 19. EFQM Excellence Model (European Foundation for Quality Management)

Enablers

Results

People Management Leadership Philosophy Role Competence Strategies &Policies Resource Allocation, Partnerships Innovation and Learning Processes

People (Employee) Results Customer Results Society Results

Key Performance (Business) Results

20. Do you believe in giving your employees a second chance? Why? 21. How can you challenge your trusted employees to be competitive against competitors? 22. Is it okay to acknowledge your mistakes in front of your employees? Why? 23. Why is important to receive feedback from employees? 24. What drives you to become an entrepreneur? What do you think will make you to become a successful entrepreneur? 25. How should you react to the customer if they complain about your service or product? How will you face them, or your attitude towards it? 26. Why is it important for everyone in an organization to be heard? Including the minority, and that all their suggestions are brought out? o To let them know that they are part of the company no matter how small their contribution is. It will also encourage the employees or the members of the organization to be loyal and to help in making the company/organization to become successful.