GAIL GODWIN-MASON INFORMATION TECHNOLOGY EXECUTIVE

ggodwinmason@gmail.com 214-793-9695 Kaufman, TX 75142

Information Technology Systems Strategic Planning Data Protection

Information Systems and business executive with expertise envisioning, leading and delivering cost-effective, high performance technology solutions in alignment with corporate goals. Excels at strategic planning, building high performance teams and implementing best practice and continuous improvement methodologies. Valued member of executive teams, contributing a seasoned, broad-based perspective to create pragmatic IT strategies and implementation plans designed for maximum return at the lowest possible costs. Conceptual and creative ability to execute new and innovative solutions to problems within a highly structured industry. Intellectually curious, but practical. Understanding of the strategic use of information as a channel to establish and develop competitive differentiation. Ability to build significant relationships with key stakeholders to help guide an understanding and sponsorship of IT initiatives. Proven record in technical organization turnaround, development and growth. Risk Management professional with practical experience balancing security best practice frameworks and standards, (COBIT, ITIL and NIST), with performance demands. Solid understanding of technology environments, including telecommunications, virtualization and data security. Knowledge enthusiast, who stays informed about latest technology industry news, trends, products, services and relevant emerging technologies. Certified in the Governence of Enterprise IT, Certified Project Manager, Continuity Planner and ITIL Professional.

Core Leadership Competencies

Regulatory Compliance IT Governance Data Center and Infrastructure Management Process Improvement Leadership and Team Building Security and Disaster Recovery Risk Management Vendor Management and Contract Negotiations Project and Resource Management Budgeting and Cost Optimization

Professional Experience
The American National Bank of Texas Terrell, TX 1999Present Senior Vice President / Director of Information Technology Charged with executive leadership for technology systems planning, selection, service, security and sustainability for this $2.6 billion full service financial institution. Responsibilities spanned core bank, brokerage, subsidiary insurance agency, two data centers and 600+ users. Transformed IT into a strategic revenue generator by delivering and supporting client-facing ecommerce solutions including online and mobile banking and full-service ATMs. Developed an integrated portfolio of capabilities to deliver processes and solutions to meet changing customer needs and adapt to increasingly stringent regulatory requirements. Developed and

Gail Godwin-Mason Page 2

ggodwinmason@gmail.com 214-793-9695

managed the $6.M budget for design and support of all enterprise technology services. Key Contributions: Led IT strategic planning to achieve banks goals. Partnered with business unit executives to identify, develop, prioritize and implement initiatives, define expectations and translate expectations into vision and roadmap. Aligned IT support team with business units to develop business expertise and improve quality and responsiveness in support of 1000+ new monthly service requests. Introduced ITIL operational practices to internal Service Desk, improving service request resolution to 95% at first contact and overall customer service satisfaction to 98%. Directed IT project management activities including defining user and systems requirements, feasibility analysis, resource planning, scheduling, directing and reporting. Launched enterprise information protection program. Directed administration of complex, industry best practices security solutions, introduced change control, designed employee training and awareness curriculum and developed incident response plans. Exceeded company security requirements, reaching stringent GLBA and PCI standards and attained highest available regulatory ratings for past 8 years. Developed and executed the technology systems disaster recovery program, including recovery plan development, testing and schedules. Determined and communicated policies and standards for acquiring, implementing, operating and securing IT systems architecture. Chief consultant on technology to the Executive Team and Board of Directors. Contributed to the definition of key strategic business objectives leveraging IT capability. Managed relationships with key consultants and service providers. Executed master purchase agreements for software, maintenance and telecommunication services realizing expense reductions of 20+%. Executed an educational strategy to provide technical staff the opportunity to receive the training required to effectively carry out their roles and manage the availability of critical skill sets.

Scotsman Industries, Booth Crystal / Tips Division Dallas, TX 19931999 Logistics Manager Managed 21 employees in a broad range of logistic functions including production planning, inventory management, customer service and technology support. Oversaw systems operations and conversions. Booth / Crystal Tips was a manufacturer of commercial ice machines and beverage dispensing equipment. Scotsman Industries terminated BCT operations in 2001. Scotsman Industries was later sold to the Welbilt Corporation and the name changed to Enodis. Key Contributions: Leadership role in defining business process and selection of ERP solution (JD Edwards). Responsible for processes that translated raw sales forecasts into meaningful demand forecast for use in capacity, production and inventory planning. Launched start-up of an IT services department. Responsibilities included systems selection and support for network and telephone systems, inventory management and bar-code systems. Established metrics and reporting tools around production planning, scheduling and inventory control. Streamlined processes, reorganized and consolidated organizational chart, reducing headcount from 28 to 21, with no loss of productivity or sales revenue. Improved scrap rate by 20+% and improved time-to-ship by 15+% by implementing JIT, Kanban, TQM and Kaizen techniques and employee training. Eliminated excessive ordering, and liquidated obsolete parts and equipment inventories. Increased annual inventory turns through a more focused and analytical approach to slow moving and obsolete products. Facilitated process improvement teams charged with the improvement of inventory record accuracy. Team results included improved on-time delivery from 50% to 95%, reduced freight costs by 10+%, and improved record of inventory accuracy.

GAIL GODWIN-MASON Page 3

ggodwinmason@gmail.com 214-793-9695

Amerisure Insurance Companies Dallas, TX 1988--1993 Customer Service Manager Directed operations of customer service and customer claim support functions. Directly supervised 20+ team members. Served as the subject matter expert for technical and procedural applications. Managed all activities associated with customer operations, including developing and implementing policies and procedures on systems and the flow of information. Established and implemented performance and service standards to ensure productivity met or exceeded performance and quality standards. Key Contributions: Managed customer service level results across multiple product lines using key performance metrics, forecasting, resource allocation and best practices. Partnered with other organizational units to ensure client satisfaction by serving as a point of contact for outside sales agencies, participating in client visits and account reviews and resolving client issues. Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies. Developed and coached staff to maintain high levels of service and to ensure team was cohesive and aligned to meet department standards and goals.

Crum and Forster Insurance Company Irving, TX 1986 1988 Services and Support Supervisor Responsibilities included oversight for all administrative, personnel and internal functions for various business units. Selected to participate in Crum and Forsters fast track management program. Performance consistently earned 95+ rating out of 100 in quarterly performance evaluations.

Education & Professional Development

MASTER of BUSINESS ADMINISTRATION MIS University of Dallas, Irving, TX BACHELOR OF ARTS Business Management & Communication Arts Austin College, Sherman, TX

Certifications PMP Project Management Professional CFCP Certified Functional Continuity Planner ITIL Service Management Professional

Professional Affiliations Project Management Professionals Disaster Recovery Institute International Computer Security Institute The CIO Summit

Civic Leadership Terrell State Hospital Volunteer Services Executive Board of Directors Web and Social Media Presence Committee Chairperson