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The goal of this training is to teach journalists how to incorporate social media into their workflow in a way that enhances and improves the types of content they produce. The training is separated into two potential objectives: (1) building a personal brand; (2) improving sourcing and reporting. The first training is tailored towards on-air personalities and the second towards newsroom reporters, but ideally the two skills complement and support each other. This training assumes that all participants start with a basic understanding of standard social media platforms, basic multimedia skills, and advanced reporting skills.
Contents: Group #1: Building Personal Brands 1. 2. 3. 4. Finding your social media personality Understanding right and wrong Building a library of actions Practice and discussion
Group #2: Sourcing and Reporting 1. Skills training: Google Analytics, Google Alerts, RSS feeds, Twitter search, Hootsuite 2. Techniques for social media monitoring 3. Developing content that drives traffic
At this point we are not setting specific numerical metrics goals. You should register an increase in followers and engagement by the end of the 6 weeks, and progress towards a target Klout score, but your numbers at the end of the training will serve as the baseline for measuring future progress. Schedule: 1 session per week, 1 hour per session
Social Media Styles Quiz: Pick one option for each line, and write down the letter of your choice
Is your style/tone Do you Professional/serious (F) OR Filled with personality (B) Focus on one or two topics/niches (F) OR Broadly cover news and culture (B) Regularly interact via social media with 4 out of 5 most influential people in your field (F) OR Have 50,000 followers (B) An expert in your field (F) OR A source of knowledge about many things (B) Specialist (F) OR Generalist (B) Reply to other peoples posts (S) OR Post questions to start conversations (R) Share others content regularly (S) OR Write original content as a post (R) Share links to content you find (S) OR Share insight about whats going on (R) Retweet other peoples comments about the event (S) OR Post updates of whats happening from the ground (R) Post updates about the event and links to analysis of it (S) OR Comment on or talk to people who are talking about it (R) Irregularly, as the mood (or editorial purpose) strikes (A) OR Regularly, on a schedule (O) Immediately reach for your computer and post updates as they come in, respond to people at the scene, retweet everything about the event (A) OR Try not to overwhelm your followers, posting relevant content at near your normal frequency of posts (O) Wait until youre working again to post (A) OR Queue a few posts to tide over your break, or have someone else post for you (O)
Do you prefer to
What will you do to your profiles on weekends, off-hours, or when youre on vacation?
Count up the number of times you have each letter, and write the one you have more of below _________ _________ _________ B/F S/R A/O Go to the next page to see your results
Mostly BRA or BSA (Target Klout Score: 72-83) Youre a Tastemaker or a Thought Leader.
Youre the type of person who shares stories, commentary, and headlines you think are really interesting. You like to compose your own tweets or facebook posts instead of retweeting or sharing others work, unless what they said is really that good. Your personality shows through your profiles, and while youre maintaining your objectivity, you think its ok to comment on news events, topics that youre interested in, or cool things you discover in your day-to-day work. Youre a pretty constant presence for your followers, always sharing whats on your mind, whats coming up next, and whats the current hot topic. People follow you because you give them the pulse in whats happening in the world, and they like your occasional wit and charm. When breaking news happens, you reach for your pda, iphone, or computer, and start posting minute-by-minute commentaryOn slow days you might post once or twice. You dont often focus on specific topics for very long, and you like to add your own spice to your posts. Your followers like you because of your charm and appeal youre inoffensive, and dont linger on controversial topics for long. You have rapport with many of your followers, and love to be retweeted and to have people comment on your brilliantly curated thoughts. Your open-book attitude lets you build relationships with many types of people.
Mostly FRA, FRO, or FSA (Target Klout Score: 42-48) Youre a Specialist/Networker.
You like to focus on a particular topic or beat and stick to it, and youd rather be known as the go-to source of information for a specific thing than to generally curate content. You foster relationships with specialists and people who are influential in your topic areas, and regularly discuss and analyze current events in your niche with them. People follow you because youre the best source for all things Middle East trade, or the most knowledgeable person about US-Russian cultural relations. While your content is always spot-on and excellent, you would rather stick to your niche and have a smaller but highly engaged audience than have millions of followers who never comment on what you say. You can turn to your network to get information, feedback, or commentary about a breaking news event since you regularly interact with them and foster good relationships with them, theyll know that youll listen to what they have to say and acknowledge their input.
Case Studies: Staying on the Right Side of Social Media Use Look at these case studies of people who got fired for their use of Twitter or Facebook. Then, discuss actual examples from employees. Would you consider these appropriate? Tweeting about your employer. A new hire got fired from Cisco for: Cisco just offered me a job! Now I have to weigh the utility of a fatty paycheck against the daily commute to San Jose and hating the work. Discuss: Times like this, you need shortwave. Too bad intl bcasters think it's pass. ( looking at u voa & BBC!) Joking about sensitive issues. Gilbert Gottfried got fired from AFLAC for: "Japan is really advanced. They don't go to the beach. The beach comes to them." Discuss: And all of Twitter cringes in unison #spilledmilk Regarding Obamas spilled milk joke in the State of the Union Together, there's nothing America can't achieve -- except the World Cup in Soccer. Let's be realistic. Having opinions on big news topics or topics youre covering. Sportscaster Damian Goddard got fired for: "I completely and wholeheartedly support Todd Reynolds and his support for the traditional and TRUE meaning of marriage." Discuss: LOL #Boehner looked surprised when Obama called out "Speaker"...lol Boehner's falling asleep & so indifferent about speech ! #Sotu How do you justify TV reruns of 'I love Raymond'? Sucked then...#badtv See more examples. Twitter: http://www.businessinsider.com/twitter-fired-2011-5 Facebook: http://www.businessinsider.com/facebook-fired-2011-5
Basic library of actions 1) Keep a running Twitter search and Google Alert for your name and your show. Respond to any feedback that seems relevant. 2) Share a link to an article or blog post you read and found interesting today. 3) Forward (retweet) something interesting you saw on social media. Add your personality by giving an indication of what you found interesting about it. (Awwwww) 4) Share what youre covering that day, and what youre looking forward to reporting. 5) Talk about your show preparations. Do you have anything new and exciting coming up? Anything gone really well or really poorly? 6) Share a behind-the-scenes photo 7) Ask for opinions on a topic youll be covering. See if you can find ways to incorporate some of the feedback in the show. 8) Ask what people want you to cover, or what aspects of a news story you should be focusing on. Give credit for suggestions you use. 9) Ask for feedback about the show. What do people like? What do they want to see that youre not doing? 10) Brainstorm your own ideas:
Sample Twitter Schedule Before you start: Make 2 saved searches of common words in your niche Day 1 AM: Do a search for one topic youre working on (or check your saved searches) - see whos talking about it and if anything new has happened (10 minutes) PM: Find 3-5 people to follow and retweet at least one (10 minutes) Day 2 AM: Check your @mentions and respond to any that have come in (5 minutes) PM: Tweet a link to one news article youve read (5 minutes) Ex) Smith makes an interesting point about the possibilities of clean coal http://www.URL.com Day 3 Do a search for one topic youre working on (or check your saved searches) - see whos talking about it and if anything new has happened (10 minutes) Day 4 AM: Check your @mentions and respond to any that have come in (5 minutes) PM: Write a tweet about something youve learned from your work this week or something interesting youve come across (5 minutes) Ex) Met an incredible woman today who is devoting her own time and money to greening her house. Amazing what one person can do. Ex) Learned a new trick on Final Cut today! Cant wait to use it in my next piece! Day 5 AM: Tweet a link to a piece of your own work or a colleagues work (5 minutes) Ex) What does it take to make it in the green tech industry? My colleague Carolyn did a great profile of @biotechindustries http://www.URL.com PM: Retweet someone youre following (5 minutes)
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At this point we are not setting specific numerical metrics goals. By the end of the six weeks you should be ready to start generating story ideas and story elements based on analytics and social media monitoring, and at that point can begin setting metrics goals. Schedule: 2 sessions per week, 30 minutes per session
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Establishing metrics baselines Site Date Sun Mon Tues Wed Thurs Fri Sat Facebook Refers Date Total visits Sun Mon Tues Wed Thurs Fri Sat Twitter Refers Date Total visits Sun Mon Tues Wed Thurs Fri Sat
Total visits
#1 story visits
#2 story visits
Pages/visit
Bounce rate
#1 story visits
#2 story visits
Pages/visit
Bounce rate
#1 story visits
#2 story visits
Pages/visit
Bounce rate
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Practicing Audience Segmentation on Google Analytics When youre looking at top articles, youre seeing the sum of all articles that everyone read on a given day. But people are all different. This exercise will let you break your audience into smaller groups based on a particular characteristic to see which stories they read. 1) Select two audience segments that represent different types of audience groups. Example: Visitors from two target locations (countries, cities), visits referred through search vs. visits referred through social media, visits with 1 pageview vs. 5+ pageviews, new visitors vs. returning visitors. 2) Create an advanced segment for each audience group. Youll use these throughout the exercise. USE THE INCLUDED WORKSHEET TO CARRY OUT THE FOLLOWING TASKS 3) Start by writing a few sentences about how you think these audience groups are different (based on your research, general knowledge or assumptions) Example: Search visitors find us because they are looking for a specific topic; social media visitors find us when they either follow us or a friend refers them. Search visitors are potential new audience; most social media visitors should already know about us. 4) For any two week period, look at the top stories for each audience segment on a given day. List a few words to describe the topics of 2-5 top stories that day. Pay attention to how the two segments are different (be sure to mark the dates so you keep track of what youve looked at you can do this exercise for two weeks that have already happened). 5) In the last column, jot down each days overall hot topics, based on your site metrics, what youve read in the news, and/or what youve seen on social media. 6) Add metrics from the last three months to the table at the top. AFTER YOURE DONE, ANSWER THE FOLLOWING 1) Are the audiences/segments different? How? 2) How can you consider both segments and their preferences on a daily basis? 3) Given your new knowledge of the preferences these audiences have, how can you test to see if new topics/angles/story types will appeal to each audience? 4) And critically: Are there better ways to break up your audience to better understand and target them?
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Segment 2
Metrics Baseline: Look at the last 3 months (from a Sunday to a Saturday) find the following for each segment
Segment Highest weekly Pages Visits viewed Average weekly Pages Visits viewed Lowest weekly Pages Visits Viewed About the visits: Pages per Top traffic visit source(s) Time on site Bounce Rate
Topic Tracking: Use 1-2 words to describe the top 2-4 stories for each segment & general trends/topics for each day. Date Segment 1 Segment 2 Notes (hot topics, what happened today) Sun Mon Tues Wed Thurs Fri Sat Sun Mon Tues Wed Thur Fri Sat
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To recap:
Toggle between Top and All to see what the most important Twitter users are saying and what everyone is saying.
To recap:
Once youve done your search, click Advanced search. Now you can exclude terms, see tweets only in a certain language, search by location, etc.
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To recap:
Are there particular phrases that will make your search more specific? Use the operator Are there multiple spellings or multiple key terms you can include? Use the OR operator
Are there particular hashtags in use? Search only by hashtag, or include hashtags in your OR search Are you getting a lot of results you cant read? Use a lang: search to restrict the languages
Start with a broad search and tweak until youre happy with the results
Pick up on key terms in the search results that might get you refine your query
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Remember:
Return to any of your saved searches by clicking on the search bar at the top of the screen. You will see the most recent results for that search. Use that search to continue finding and homing in on trends, and to identify key users on the topic.
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Access your lists from your profile page or from your head icon
Tools to Try
Topsy.com Search Twitter archives and sort by relevance or date. Search includes photos, videos and links shared on Twitter, users mentioned on Twitter and Google Plus content.
Twitterpowersearch.com Shows searches in side-by-side streams so you can easily test search terms against each other Trendsmap.com Browse regional trending topics
Google Search
Take advantage of the many easy options for refining your search
Are you looking for a news event, an opinion piece or a specialists view? Try switching to a blogs or news search
Do you need things that are very recent, or that are definitely not recent? Adjust the date
Not finding exactly what you need? See what related searches you could try
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But learning basic search operators is easier OR either word the exact phrase - excluding this word
Google Alerts
Subscribe to good news or blog searches by email or in an RSS reader. The alert will automatically deliver new search results to you as they appear.
http://www.google.com/alerts
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Tools to Try
Google Keyword Tool, Google Insights for Search Find and compare related keywords, and see how keywords are trending Google Reader Googles RSS reader for subscribing to blogs and search alerts you want to follow Google Plus Another place to see what people are sharing and saying. Allows you to save and track web/social searches
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We will discuss what topics you might want to focus on each week, given what youre seeing in your analytics and on social media, and how to home in on them using the tools at your disposal. Homework: Monitor the topics youve chosen and try to identify trends or important developments. Think about: - How is the story changing over time? - What have you seen that is unusual or interesting? Is the story being driven by whats happening on social media or is social media responding to the story? - Is this the type of story where eyewitness accounts and multimedia provide added value? - Are certain angles driving conversation on social media? Are there pervasive questions that need answering?
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Session 2: The second session each week looks at what to do with the information you gather from monitoring social media. Deciding what to focus on with social media, and what content to create from that, is simultaneously an art and a science. Its based on your skill as a journalist for finding news and creating interesting content, and your newfound understanding of what drives traffic on your website. Sometimes social media monitoring can lead you to a whole new story, sometimes it can help you create sidebar or other value-added content for a story, and sometimes it can help you pick an angle on a story given the conversations around it. We will discuss what youve been seeing around the topics youre following, and how to use that intelligence to develop content. Homework: Given what youve seen around the topics youre monitoring and our discussion, what types of content might be appropriate to create? Think about the following possibilities: - Using Storify or embedded tweets to capture the social media conversation - Reporting a solid explainer to fill a hole youre seeing in the conversation or a clear need - Holding a live chat (Twitter, Facebook, web, other depending on where the conversation is) - Tailoring the format of your content to fit the type of content people are responding to (infographic, video, photo gallery, etc.) Notes from when we held this session: There was a lot of concern among the reporters about letting social media drive story development. We took some time to discuss the fact that social media monitoring does not mean giving over news judgment to the public. Rather, it is another source of intelligence to use in understanding what stories and angles to pursue and why they may resonate with your audience. In retrospect, this is a conversation that should have been given more time sooner in the training.
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This story could be a big traffic driver for the site because: In 2-3 sentences, explain what qualitative or quantitative data makes you think that this topic is worth pursuing. In other words, what makes you think your audience will care?
What approach will you take to finding an angle/project? Given the audience behavior youve observed around this story or similar stories, describe what sorts of angles or approaches you plan to explore.
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Based on your research so far, the lead sentence or explanation of approach will be
Describe what media you will use to cover the story and/or what special tools or elements you could employ: Video, audio, photos, graphics, text, etc. / timeline, curation, Storify, UGC, raw interviews, info box, etc.
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This story could be a big traffic driver for the site because: In 2-3 sentences, explain what qualitative or quantitative data makes you think that this topic is worth pursuing. In other words, what makes you think your audience will care?
Based on your research so far, the lead sentence or explanation of approach will be
Some potential sources for this story: interviews, information to be curated, thought leaders around the topic (include contact information)
Describe what media you will use to cover the story and/or what special tools or elements you will employ: Video, audio, photos, graphics, text, etc. / timeline, curation, Storify, UGC, raw interviews, info box, etc.
This approach fits with my reasoning for why this story could drive traffic because
Insert links to or summaries of relevant previous stories on this topic: If your story idea has had significant coverage previously, explain what new depth you will bring to the story.
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