FMM TRG Directory

FMM Institute (Centre for Professional Development) Wisma FMM, No.
3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my
Training Calendar 2010
A Guide to Professional Development
FMM Institute Centre for Professional Development
FMM Institute (Centre for Professional Development) Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara 52200 Kuala Lumpur. Tel: 03-62867200 Fax: 03-62776712 Website: www.fmm.edu.my
Contents
Vision FMM Institute Profile FMM Institute Network Training Schemes Programme Categories: Corporate Training Programmes 1. Senior Management 1.1 Charting Company Direction: Corporate Planning and Strategic Management 1.2 Good Corporate Governance: Moral Responsibility and Ethics for Senior Management 1.3 Developing Business Acumen Skills 1.4 Facilities Management 1.5 Value Stream Mapping 1.6 Automation in Manufacturing: A Step-By-Step Process 1.7 Excellence in Manufacturing Conference Management and Performance Development 2.1 Leadership: The Art of Managing Difficult People 2.2 Enhancing Your Creative Thinking and Problem Solving Skills 2.3 Project Management 2.4 Business Continuity Planning 2.5 The Managers Toolkit: 10 Most Basic Management Tools 2.6 Executive Development Programme 2.7 Emotional Intelligence at Work 2.8 Coaching and Mentoring Skills 2.9 Effective Time Management 2.10 Impactful Presentation Skills 2.11 Implementing and Managing Improvement Initiatives 2.12 Counselling Skills for Managers 2.13 Risk Management 2.14 Essential Management Skills (Mandarin) 2.15 Rahsia dan Kemahiran Pengurusan Staf Yang Efektif 2.16 Effective Meetings Sales and Marketing 3.1 World Class Customer Service Techniques 3.2 Effective Customer Service and Complaints Management 3.3 Selling in Tough Times 3.4 How to Draft a Marketing Plan 3.5 Leading Your Sales Team for Success 3.6 Key Account Management 3.7 Negotiation to Win Sales 3.8 Overcoming Your Price Issue in Sales Financial Management 4.1 Finance for Non-Financial Managers and Executives 4.2 How to Prepare and Maintain Full Set of Accounts 4.3 Poweful Budgeting for Better Planning and Management 4.4 Value Cost Analysis 4.5 Critical and Analytical Thinking for Bankers 4.6 Finance for Engineers 4.7 Collecting Difficult Accounts Credit Management 4.8 Human Resource and Industrial Relations 5.1 Understanding Employment Act 1955 5.2 Effective Disciplinary Management Grievance Handling, Misconduct and Domestic Inquiry Page 7 8 9 10 11 147 12 17 12 12 13 14 14 15 16 18 29 18 18 19 20 20 21 22 23 23 24 25 25 26 27 27 28 30 35 30 30 31 32 32 33 33 34 36 41 36 36 37 38 38 39 40 40 42 47 42 42 2
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Effective Interviewing Skills and Techniques Managing Poor Performance Managing Absenteeism at the Workplace The Legal and Practical Aspects of Drafting Employment Contracts, HR Letters and Documents Managing Dismissal Due to Sexual Harassment The 4Ps of Effective Performance Appraisal
43 43 44 45 45 46 48 50 48 48 49 51 59 51 51 52 53 53 54 54 55 56 56 57 58 58 59 60 71 60 60 61 61 62 63 63 64 65 66 66 67 67 68 69 69 70 70 72 78 72 72 73 74 74 75 76 76 77 78 3
Export Management 6.1 INCOTERMS, Import and Export Fundamental Principles 6.2 Practical Aspects of Malaysian Customs Procedures 6.3 Letters of Credit (LC) Operations and Logistics 7.1 Production Planning and Control 7.2 Supply Chain Management 7.3 Effective Negotiation Skills for Purchasers 7.4 Effective Purchasing Management 7.5 Inventory and Stores Management 7.6 Materials Planning and Control 7.7 Perancangan dan Pengawalan Inventori 7.8 Operasi Stor dan Gudang 7.9 Pengiraan dan Penilaian Stok 7.10 Stocktaking and Evaluation 7.11 Kanban Scheduling System for Efficiency Enhancement 7.12 Line Balancing Techniques 7.13 GMP Audit of Sanitation and Plant Operations 7.14 Systematic Distribution and Warehouse Management Quality Systems and Productivity Improvement 8.1 Lean Manufacturing for Optimum Production 8.2 Productivity Improvement for Profit Maximisation 8.3 Bengkel Kualiti: 7 Alat QC dan Pelaksanaan QCC 8.4 Teknik Kawalan Kualiti Untuk QC 8.5 Bengkel Produktiviti: Pelaksanaan 5S 8.6 Productivity Workshop: 5S Implementation 8.7 Bengkel Produktiviti: Latihan Juruodit 5S 8.8 Failure Mode and Effect Analysis (FMEA) 8.9 Process Control: Measurement and Calibration 8.10 Understanding ISO 9001:2008 Quality Management System Requirements 8.11 Understanding ISO 13485:2003 Requirements 8.12 Implementing and Maintaining ISO/TS 16949:2009 8.13 ISO 9001:2008 and ISO 14001:2004 Internal Auditing 8.14 Toyota Production System 8.15 Productivity Workshop: Waste Elimination 8.16 Lean Organisation and Impact of Culture and Leadership 8.17 Problem Solving with 7QC Tools 8.18 Statistical Process Control (SPC) Engineering and Maintenance 9.1 The Design, Construction, Operation and Maintenance of Pipeline Systems 9.2 The Theory, Design, Operation and Maintenance of Air Compressors 9.3 The Theory, Design, Operation and Maintenance of Centrifugal Pumps 9.4 Equipment Efficiency Through Maintenance Management 9.5 Penyelenggaraan Asas Untuk Juruteknik 9.6 Technical Troubleshooting and Decision Making for Maintenance 9.7 12-Step Scheduled Planned Maintenance 9.8 12-Langkah Penyelenggaraan Berjadual Terancang 9.9 Total Productive Maintenance (TPM) 9.10 Root Cause Failure Analysis for Maintenance
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Technical 10.1 Basic Electricity and Troubleshoot Faulty Electrical Circuits 10.2 Safety Operation and Maintenance of Electrical Installation 10.3 Electrical Motor Controls and Troubleshooting 10.4 The Operation and Maintenance of Standby Generator 10.5 The Operation and Maintenance of Low Voltage Main Switchboard 10.6 Soldering in Electronics 10.7 Printed Circuit Board Assembly: Solder, Soldering, Defects and Resolutions 10.8 Braze Welding and Brazing 10.9 Stainless Steel Welding Problems and Solutions 10.10 Gas Metal Arc Welding 10.11 Repair and Maintenance Welding 10.12 Plastic Injection Moulding Information and Communication Technology 11.1 AUTOCAD 2006/2008 (Basic/Intermediate/Advanced) 11.2 Analysing Financial Data with Microsoft Excel 11.3 Microsoft Excel Macro/VBA (Advanced) 11.4 Microsoft Excel for Engineers 11.5 Data Management with PivotTable 11.6 Microsoft Project (Basic/Intermediate) 11.7 Microsoft Excel Functions and Formulas 11.8 Microsoft Office Suite 2007 11.9 Adobe Suite Industrial Safety and Environmental Management 12.1 Compliance with the Occupational Safety and Health Act 1994 and Its Regulations 12.2 Occupational Safety and Health Management in Hotels 12.3 Safety and Health at Workplace 12.4 Keselamatan dan Kesihatan di Tempat Kerja 12.5 How to Develop an Effective Safety and Health Committee 12.6 Accident Prevention at Workplace 12.7 Occupational First Aid Skills and CPR 12.8 Latihan Pertolongan Cemas dan CPR 12.9 Safe Forklift Driving Skills 12.10 Machine Safety and Handling of Materials 12.11 Evacuation Drill and Chemical Spills 12.12 Mengendali Bahan Kimia Dengan Selamat 12.13 Implementing and Maintaining ISO14001:2004 12.14 Occupational Safety and Health (Mandarin) 12.15 HACCP and Food Safety 12.16 Emergency Response Plan (ERP) 12.17 Hearing Conservation 12.18 Workplace Ergonomic Programme Supervisory and Motivational Skills 13.1 Seven Leadership Skills of Highly Effective Supervisors (Mandarin) 13.2 Motivating Employees for Higher Productivity (Mandarin) 13.3 Effective Supervisory Management Skills 13.4 LEAD: Leadership Effectiveness Needs Attitude Dynamism 13.5 Kemahiran Penyeliaan Yang Berkesan 13.6 Motivasi, Kepimpinan, Hubungan Kemanusiaan dan Pembentukan Kumpulan Kerja 13.7 Kepimpinan dan Kemahiran Motivasi Untuk Ketua Operator 13.8 Bimbingan dan Kawalan Prestasi Kerja Untuk Ketua Operator 13.9 Sikap Kerja Positif 13.10 The Power of a Positive Mind and Attitude 13.11 Meningkat Kecemerlangan Diri Di Tempat Kerja 13.12 Jurulatih OJT Yang Kompeten
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Communication and Clerical Development 14.1 Effective Communication Skills at the Workplace 14.2 Effective Technical Report Writing 14.3 Communication and Influencing Skills 14.4 FMM Certificate in English Language for Business Communication (60 Hours) 14.5 Clerical Development Programme 14.6 Program Pembangunan Perkeranian 14.7 The Quintessential Executive Secretary and PA 14.8 Managing Conventional Records and Files Effectively 14.9 Communication Made Easy (40 Hours) 14.10 Effective Note Taking and Writing Skills for Executives (40 Hours)
114 120 114 114 115 116 116 117 118 118 119 120 121 126 122 122 122 122 122 123 123 123 123 123 123 123 123 123 124 124 124 124 124 124 124 124 124 125 125 125 125 125 125 125 125 125 126 126 126 126 126 5
SMEs Skills Upgrading Programmes 1. Effective Time Management 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. Effective Customer Service and Complaints Management How to Prepare and Maintain Full Set of Accounts Understanding Employment Act 1955 Effective Disciplinary Management Grievance Handling, Misconduct and Domestic Inquiry Effective Purchasing Management Operasi Stor dan Gudang Inventory and Stores Management Materials Planning and Control Production Planning and Control Teknik Kawalan Kualiti Untuk QC 7 Alat QC dan Pelaksanaan QCC 5S Implementation Understanding ISO9001:2008 Quality Management System Requirements Equipment Efficiency Through Maintenance Management Penyelenggaraan Asas Untuk Juruteknik Safety and Health at Workplace How to Develop an Effective Safety and Health Committee Accident Prevention at Workplace Occupational First Aid Skills and CPR Mengendali Bahan Kimia Dengan Selamat Seven Leadership Skills of Highly Effective Supervisors (Mandarin) Motivating Employees for Higher Productivity (Mandarin) Kemahiran Penyeliaan Yang Berkesan Sikap Kerja Positif Clerical Development Programme Managing Conventional Records and Files Effectively Effective Communication Skills at the Workplace Basic Electricity and Troubleshooting Safe Forklift Driving Skills Teknik-Teknik Peningkatan Produktiviti INCOTERMS and Its Interpretation in International Trade and Shipping Documentation Effective Logistics Management Strategic Procurement, Negotiation Skills and Cost Reduction Techniques Essential English Made Easy for Supervisors and Workers Certificate in Electrical Chargeman AO Certificate in Boilerman
Certificate Programmes 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. FMM Certificate in Boilerman (Engine Drive Steam Boiler) (BM) FMM Certicate in Steam Engineer FMM Certificate in Electrical Chargeman AO/A4 (BM) FMM Certificate in Wireman PW1/PW3 (BM) FMM (ASQ) Certified Manager of Quality/Organisational Excellence (CMQOE) FMM (ASQ) Certified Quality Engineer FMM Certificate in Energy Management FMM Certificate in Safety and Health Officer FMM Executive Certificate in Human Resource and Industrial Relations FMM Certificate in Industrial Relations Practices in Malaysia FMM Executive Certificate in Logistics Management FMM-MNSC Certificate in Shipping FMM Executive Certificate in Production and Operations Management FMM Executive Certificate in Lean Manufacturing FMM Halal Executive Certificate FMM Sijil Pengurusan Stor dan Gudang
127 138 128 128 129 130 131 131 132 133 133 134 134 135 136 136 137 137
Diploma Programmes 1. 2. 3. 4. Diploma in Manufacturing Management Diploma in Logistics Management Diploma in Human Resource and Industrial Relations Diploma in Business Management
139 145 140 142 143 144 146 148 146 147 149 158 159 161 162 163
Executive Diploma Programmes 1. 2. Executive Diploma in Human Resource and Industrial Relations Executive Diploma in Logistics and Supply Chain Management
Facilitators Public Holidays in Malaysia 2010 FMM Institute Location Map Registration Details and Registration Form Appreciation
Vision
FMMs Vision:
To make Malaysian industries globally competitive
FMM Institutes Vision:

To be the leading organisation in providing a comprehensive range of training programmes and advanced learning opportunities with educational excellence in industry practices and technology in tandem with the nations surge towards developed nation status
Our Quality Policy:

Total commitment to service excellence and quality
FMM Institute Profile
FMM Institute was incorporated as a separate company of the Federation of Malaysian Manufacturers (FMM) on January 12, 1999. This effort was specifically to expand and focus on its training functions, in line with one of the primary objectives of FMM to develop the potentials and enhance the skills of personnel at every level in the industry. This will create a pool of manpower trained in all aspects of management capabilities and industrial skills that will contribute to meeting the needs of Malaysia as it progresses to industrialised nation status. FMM Institute offers a wide range of functional corporate training programmes to cater to the diverse needs of the manufacturing and services sectors. In addition, continuing professional education provides the opportunity for the working personnel to gain the necessary qualifications to upgrade themselves both professionally as well as for self-development. This opportunity is made possible through FMM Institutes Certificate and Diploma programmes in selected areas of industrial and management skills. FMM Institutes programmes can also be specially customised to meet the training needs of specific industries and be conducted on in-house basis. Programme outlines and objectives are discussed with the companies and facilitators will be selected to develop the programmes accordingly. All in-house programmes are packaged to be cost effective for companies with no compromise on the quality of the programmes and the desired results. FMM Institute, Head Office obtained its Institution of Private Higher Education (IPTS) status from the Ministry of Higher Education on July 19, 2001 and currently offers four Diplomas: Manufacturing Management, Logistics Management, Human Resource and Industrial Relations and Business Management. Articulation agreements are continuously arranged between the Institute and selected local and foreign Universities for progression into Degree level programmes. The Head Office is housed in Wisma FMM located at Bandar Sri Damansara, Kuala Lumpur. It has a large seminar hall that accommodates 150 participants, 10 modern training rooms with a total seating capacity of 250 participants and two IT laboratories. FMM Institute has a total of eight Branches and two Representative Offices nation-wide.
FMM Institute Network Kuala Lumpur

Head Office Wisma FMM, No. 3, Persiaran Dagang, PJU 9 Bandar Sri Damansara, 52200 Kuala Lumpur Tel: 03-62867200 Fax: 03-62776712/62756064/62761316 E-mail: training@fmm.org.my Website: www.fmm.edu.my Programmes Public Customised In-House Information & Communication Technology Diploma & Executive Diploma Certificate & Executive Certificate Selangor Branch No 34, Jalan Pekedai U1/36 Hicom Glenmarie Industrial Park 40150 Shah Alam, Selangor Darul Ehsan Tel: 03-55692950/4471/4171 Fax: 03-55694346/2576 E-mail: fmmsgor0@streamyx.com Contact Person: Pn Haslinda Harun Malacca Branch D3-4, Plaza Jayamuda Jalan Pelanduk Putih (Off Jalan Ong Kim Wee) 75300 Melaka Tel: 06-2831639/2812827 Fax: 06-2838090 E-mail: fmm_mcca@streamyx.com Contact Person: Ms Justina Kow Eastern Branch (Pahang, Kelantan & Terengganu) B-8014, 2nd Floor, Sri Kuantan Square Jalan Telok Sisek, 25000 Kuantan Pahang Darul Makmur Tel: 09-5156858/6857 Fax: 09-5156855 E-mail: fmmktan@fmm.jaring.my Contact Person: Ms Koh Yen Swee Penang Branch 2767 Mukim 1, Lebuh Tenggiri 2 Bandar Seberang Jaya, 13700 Prai Penang Tel: 04-3992057/4901/7805 Fax: 04-3994863 E-mail: fmmpng@fmm.jaring.my Contact Person: Pn Rahayu Sakedan Sabah Representative Office 143, 1st Floor, Block Q, Lorong Plaza Permai 1 Alamesra Plaza Permai Sulaman Coastal Highway 88400 Kota Kinabalu, Sabah Tel: 088-447580 Fax: 088-447570 E-mail: fmmsabah@streamyx.com Contact Person: Ms Florisa Sangau Contact Persons Amy/Ravathi/Hafifah Li Choo/Hasnah/Norsyariza Kavi/Ravathi Kavitha/Zuraidah/Hafifah Hasnah/Anitha E-mail Address amy@fmm.org.my lichoo@fmm.org.my kavi@fmm.org.my kavitha@fmm.org.my hasnah@fmm.org.my
Negeri Sembilan Branch No 5 & 6 (1st Floor), Jalan S2/D38, City Centre 70300 Seremban 2 Negeri Sembilan Darul Khusus Tel: 06-6031616/26/27 Fax: 06-6031628 E-mail: fmmn9@streamyx.com Contact Person: Pn Akmalina Kamarulzaman Johor Branch No 1 & 3, Jalan Kencana Mas 1/1 Tebrau Business Park Kawasan Perindustrian Tebrau III 81100 Johor Bahru, Johor Darul Takzim Tel: 07-3577613 Fax: 07-3577617/7618 E-mail: fmmjhr@fmm.jaring.my Contact Person: Ms Jessica Chu Perak Branch No 1, Lorong Raja Di Hilir (Off Jalan Raja Di Hilir) 30350 Ipoh Perak Darul Ridzuan Tel: 05-5488660/550/770 Fax: 05-5488221/331 E-mail: fmmprk@streamyx.com Contact Person: Mr Mahinder Singh Kedah/Perlis Branch Unit No 3, 2nd Floor, No. 55, Bangunan EMUM 55 Jalan Gangsa, Kawasan Perindustrian Megong 2 Seberang Jalan Putra, 05150 Alor Setar, Kedah Tel: 04-7343110/011 Fax: 04-7344057 E-mail: fmmas@streamyx.com Contact Person: En Mazlan Kassim Sarawak Representative Office Level 5 (South), Wisma STA 26, Jalan Datuk Abang Abdul Rahim 93450 Kuching Sarawak Tel: 082-332784/2787 Fax: 082-332785 E-mail: fmmsrwk@streamyx.com Contact Person: En Farrez Teh 9
Training Schemes Human Resource Development Fund (HRDF) Employers who are registered with Pembangunan Sumber Manusia Berhad (PSMB) are eligible for training grants through the various schemes available under the HRDF. The schemes are as follows: SBL Scheme Employers can claim for reimbursement from HRDF upon completion of programme. However, approval from PSMB is required prior to commencement of programme by completing Form PSMB/PGL/1/09. Training grants can be considered for all types of training programmes (both in-house and external) for the retraining and skills upgrading of employees relevant to the needs of employers. PROLUS Scheme Employers can claim for reimbursement without the need to apply for prior approval. It is only for training programmes with Approved Training Programme (ATP) status. PERLA Scheme FMM Institute will claim the entire amount directly from the employers account with HRDF. No prior approval is needed under this scheme. However, employer must submit Form PSMB/PER/T2/06 to FMM Institute before the commencement of programme. It is only applicable for training programmes with Approved Training Programme (ATP) status. SBL-KHAS Scheme Similar to the PERLA scheme but approval from PSMB is required prior to commencement of programme by completing Form PSMB/PGL/1/09. Employers must submit Form PSMB/SBL-KHAS/T2/01 to FMM Institute prior to commencement of programme.
SME Corporation Malaysia (SME Corp) Under this scheme, a total of 37 SMEs Skills Upgrading Programmes were approved by SME Corp to be conducted for SMEs so as to enjoy the Skills Upgrading Grant. The grant was increased from 50% to 80% effective June 1, 2008. Eligibility to SMEs Skills Upgrading Programmes Manufacturing sector (including agricultural-based industries) and manufacturing-related services - annual sales value is not more than RM25 million or with less than 150 fulltime employees. Services sector (including ICT) - annual sales value is not more than RM5 million or with less than 50 full-time employees. SMEs must be registered under the Companies Act 1965 (Private Limited companies) or the Registration of Business Act 1956 (Enterprise companies) with majority Malaysian shareholders (minimum 60%).
SMEs who contribute to the HRDF can also apply for training grants under the various schemes available under the HRDF. The SMIDEC Skills Development Programmes can also be conducted on in-house basis.
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Corporate Training Programmes
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1. 1.1
SENIOR MANAGEMENT Charting Company Direction: Corporate Planning and Strategic Management
In the 21st century, organisations are challenged in the ways they do business. They need to innovate, adapt, shift and transform themselves. For the organisation to succeed today, top management needs to exhibit dynamic leadership, make strategic decisions and act on opportunities. Corporate planning and visioning are major keys that help the organisation clarify values, focus on the mission and stretch its objectives. Objectives Understand the process of corporate planning and visioning. Plan the long-term direction of the company. Clarify organisational values. Design an excellent roadmap for the organisation. Focus on the future. Implement the business strategy. Contents The Process of Corporate Planning and Visioning Developing Visionary Leadership Clarifying Organisational Values Scanning the Current Environment Defining the Mission Statement Creating the Vision Implementing the Business Strategy Who Should Attend CEOs, General Managers and Senior Managers. Dates: May 12-13, Sep 30-Oct 1 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 1.2 Good Corporate Governance: Moral Responsibility and Ethics for Senior Management Corporate governance is the set of processes, customs, policies, laws, and institutions affecting the way a corporation (or company) is directed, administered or controlled. Corporate governance also includes the relationships among the many stakeholders involved and the goals for which the corporation is governed. An important theme of corporate governance is to ensure the accountability of certain individuals in an organisation through mechanisms that try to reduce or eliminate the principal-agent problem. A related but separate thread of discussions focuses on the impact of a corporate governance system in economic efficiency, with a strong emphasis on shareholders' welfare. Objectives Appreciate the importance of corporate governance and its role in business. Develop a higher level ethical and moral responsibility in their roles at work. Understand the need to be involved in social matters and take social responsibility issues as part of business. Learn to handle business-government relations professionally. Apply the knowledge in the day-to-day situation at the workplace.
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Contents Importance of Corporate Governance - Principles and Practice of Good Governance - How to Improve Corporate Governance? Ethics and the Executive - Ethical Dilemmas in Business - Ethical Reasoning and Corporate Programmes Business and Social Responsibility - Corporate Social Responsibility - Managing Business-Government Interactions - Business and the Environment Cases for Corporate Governance - The Metramac Case - The Enron Case Who Should Attend CEOs, General Managers and Senior Managers. Dates: Apr 14-15, Aug 4-5 Duration: 2 days 1.3 In-House Training Available Scheme: SBL CPD Hours: 14
Developing Business Acumen Skills
For organisations to achieve sustainable competitive advantage, there is an imperative need to develop both the strategic and operational capability of personnel, especially the management level in the organisation. Managers must enhance their business acumen skills to move from their functional excellence to the ability to see business in a more holistic and its complete perspective and practice. This programme helps to build a strategic view of the value creation and details how the managers can identify, analyse and manage the business opportunities, and solve concerns, issues and problems using the skills learnt. It provides participants with a hands-on experience managing a simulated business, review and application of common financial measures. The case studies and business simulation requires participants to think beyond their functional roles and act as owners of the business, while working together to leverage resources to maximise results. Participants will develop their understanding of the key business levers that drive results in a competitive marketplace. Objectives Enhance business knowledge and skills. Understand the key levers that drive business results. Understand the reasons behind vision, mission and objectives. Think and act beyond their expertise to understand the business from multiple perspectives including marketing, finance and operations. Make on-the-job business decisions based on a big picture view of the business with better marketing perspectives, financial competence and operational efficiency. Interpret and utilise common financial measures and basic principles of finance. Enhance personal impact on performance by making informed decisions with a broader view of the business. Contents Developing Business Analysis and Acumen Skills Understanding and Solving Business Issues and Problems Adopting Strategic, Marketing and Competitive Advantage Achieving Financial Understanding and Competence Maximising Operational Excellence and Value
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Synergising the Business through HR Excellence
Who Should Attend CEOs, General Managers, Senior Managers, Managers and Heads of Department. Dates: June 28-29, Dec 13-14 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14
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Facilities Management
Over the years, facilities management has gained recognition as a strategic component responsible for the success of an organisation. It is moving away from its traditional focus on building to the people and business itself. The ever increasing advancement of technology has smoothed the facilities operation for most organisations. This course will discuss on the maintenance strategies and how practitioners can play an important role in facilities management. Objectives Understand the role of Facility Engineers/Managers and carry out their roles and responsibilities. Troubleshoot and carry out the various maintenance services. Implement various maintenance strategies to reduce operational costs. Develop KPIs for facility management. Address safety issues in facility management. Develop crisis management plan. Contents The Role of Facility Engineers/Managers Operation and Maintenance of the Various Mechnical and Electrical Services Maintenance Facility General Maintenance Effective Energy and Water Consumption Management Strategies to Reduce Operational Costs Outsourcing Facility Management Computerised Maintenance Management System Safety Issues in Facility Management Crisis Management Who Should Attend General Managers, Facility Managers/Engineers, Property/Asset Managers and Engineers. Dates: Mar 24-25, July 21-22 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 1.5 Value Stream Mapping
In many of the lean manufacturing implementation, companies have pushed along waste (muda) elimination activities, either through kaizen blitz, or six sigma projects without taking a big picture view of the entire value stream. These well-intentioned activities do fix one small part of the value stream for each product, and value does flow smoothly over this part of the value stream. However, more often than not, the value flow comes to a halt in the swamp of inventories and detours ahead of the next down stream step. Value Stream Map
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(VSM) will help companies and lean practitioners see the whole picture and coordinate the implementation programme of lean manufacturing. Objectives Understand VSM. Map the current processes. Brainstorm on value stream improvements by applying lean concepts and map the future state. Learn how to use the future map to guide company towards manufacturing excellence. Contents The 8 Wastes The 5 Dimensions of Lean Manufacturing Current State Mapping Concept of Flow TAKT the Customer Heart-Beat Concept of Supermarket Push vs Pull Concepts Single Point Scheduling What is a Peacemaker Process? Paced Withdrawal Heijunka Future State Mapping How to Use Point Kaizen and Kaizen Blitz MPAH Strategies VSM Planning and Strategy The Visibility that VSM provides to Managers Who Should Attend CEOs, Managers and Engineers who lead and manage a lean transformation programme. Managers and Engineers from diverse functional roles would benefit as the value stream impinges upon every functional department within a company. Dates: Upon request Duration: 2 days 1.6 In-House Training Available Scheme: SBL CPD Hours: 14
Automation in Manufacturing: A Step-By-Step Process
While automation is a well-known term to many managers, few have the time to explore and maximise its potential, hence benefits, in the business operation. In the advent of stiff competition and globalisation, automation forms an important part not only in cost reduction but also in driving up productivity and product quality. Although initial capital outlay may inhibit short term benefits, one has to look from middle to long term justification for such a system. This course offers an overview of various opportunities and possibilities of automation in a manufacturing and business environment with attempts to illustrate design consideration with specific examples. Objectives Provides a structured understanding on automation. Identify potential opportunities for automation leading to cost savings. Apply the different steps in designing an automation system. Understand the human impact of automation. Course Content Automation for SMEs
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General Principles for Design of Human-Centred Automation Design Considerations Categories of Automation in Production Automatic Machine System and Subsystem Design and Build Approach to Automation in a Factory Environment
Who Should Attend General Managers, Managers and Engineers who would like to explore the benefits of factory automation and subsequently initiate and manage automation processes in their respective work environment. Dates: Upon Request Duration: 2 days 1.7 In-House Training Available Scheme: SBL CPD Hours: 14
Excellence in Manufacturing Conference
This one-day International Conference on Excellence in Manufacturing intends to update the manufacturing community on best practices for manufacturing in the international arena as well as for the Malaysian small and medium-sized industries. The speakers will highlight the issues that will be of challenge to the industries in the implementation of these best practices. FMM 1st International Conference on Excellence in Manufacturing ~ June 27, 2006 Speakers: 1. Professor Philip Hanson, University of Cambridge, UK Benchmarking and Global Manufacturing Network Strategy 2. Peter Walsh, Lean Enterprise Australia Application of Lean Thinking in Manufacturing Processes 3. Ir Segaran Narayanan, Clipsal Asia Holdings Ltd., Hong Kong Lean Manufacturing Implementation Strategies: Practical Considerations 4. Professor Walter Wong, Monash University Malaysia Best Practices: Experience in Successful Industrial-Academia Collaboration
FMM 2nd International Conference on Excellence in Manufacturing ~ June 19, 2007 Speakers: 1. Professor Michael Gregory, University of Cambridge, UK Critical Issues in International Manufacturing 2. Dr Marcus Chao, Lean Enterprise China Lean Manufacturing in China 3. Dieter Heyl, DaimlerChrysler, Malaysia Best Practices in DaimlerChrysler 4. Andrew Cheah, FMM Implementing Manufacturing Best Practices in SMEs 5. Dr Richie Lee, KSLA Energy & Power Solutions, Malaysia Energy Saving and Manufacturing in ASEAN
FMM 3rd International Conference on Excellence in Manufacturing ~ June 17, 2008 Speakers: 1. Chris Geraghty, Kepner-Tregoe Asia Pacific High Performance Manufacturing 2. Hong Li, Lean Enterprise China GEMBA: Lean Manufacturing on the Shopfloor in China 3. Haji Abd. Wahid Mohammad, Best Practice Management Consulting Best Practices and Benchmarking in Malaysian Companies
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4. Ir Segaran Narayanan, Schneider Electric Asia Pacific Value Stream Mapping in Manufacturing 5. Stefan Weiler, Project Engineering Asia, Thailand Lean Implementation in Thailands Automobile Industry FMM 4th International Conference on Excellence in Manufacturing ~ June 2, 2009 Speakers: 1. Razif Bin Ali, Proton Holdings Berhad, Operative Excellence and Efficiency at Proton Meeting Customer Expectation 2. Neo Tiong Wee, Kaizen Consulting Group, Singapore Lean Implementation in Singapore Industries 3. Parama Iswara Subramaniam, SIRIM QAS International Sdn Bhd Quality Conformance for Manufacturing Excellence: International Trends and Developments 4. Khong Cheng Yee, International Court of Arbitration, Hong Kong Resolving Business Disputes: Is Arbitration the Method of Choice? 5. Soon Koi Voon, TradeNEX.com Sdn Bhd Surviving a Downturn: Supply Chain and E-Commerce for Manufacturers
FMM 5th International Conference on Excellence in Manufacturing ~ June 22, 2010 Speakers: To be confirmed
Who Should Attend CEOs, General Managers, Factory Managers and Engineers, Heads of Functions viz Production, Quality, Maintenance, Production Engineering, Designs, Industrial Engineering, HRD, TPM Promotion Co-ordinators Productivity/Engineering Consultants and Academics. Dates: June 22 Duration: 1 day
Scheme: SBL
CPD Hours: 7
(Programmes without scheduled dates can be organised as public programmes as and when there are requests. New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of programmes.)
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2. 2.1
MANAGEMENT AND PERFORMANCE DEVELOPMENT Leadership: The Art of Managing Difficult People
Businesses are learning the importance of having leaders who are capable of handling all types of people, especially difficult people and the situations they create. Leaders who have these skills are in great demand and can create an environment of teambuilding effectiveness. Knowing techniques that work for managing and dealing with difficult people and situations can boost the leaders confidence, improve their competencies at work, reduce the stress and anxiety levels and increase enthusiasm for the job. Objectives Identify the problem or difficult people easily and recognising their behaviour. Apply practical techniques and solutions for managing difficult or problematic people and situations. Contents Understanding Difficult People and Behaviour Developing Opportunities for Positive Actions Practical Steps for Implementing Results-Oriented People Problem Solving The Art of Managing Difficult People The Skills in Conducting an Effective Difficult People Interview Specific Techniques to Deal with Negative Behaviour Leadership Enhancement Techniques Analytical Skills on the Key Types of People Problem The Art of Giving and Receiving Constructive Feedback The Role of Active and Positive Listening Visionary and Preventive Skills Creating Positive Environment, Workplace and Culture Who Should Attend Managers, Heads of Department, Team Leaders and Senior Executives. Dates: Mar 1-2, Sep 20-21 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 2.2 Enhancing Your Creative Thinking and Problem Solving Skills
Executive and managerial creativity has been an important key in turning things around in organisations. Problem-solving activity pervades all aspects and levels of organisational life. Because problems are unavoidable, most executives and managers spend a considerable portion of their time trying to solve them. It calls for creative decisions as well. Developing creative thinking skills is imperative in enhancing the ability to resolve situations of any nature swiftly and effectively, recognise patterns, trends, pinpoint the causes and take the steps to prevent them in the future. Objectives Analyse and interpret patterns. See patterns and trends (both obvious and hidden). Identify cause and effect relationships. Come up with creative, innovative and out-of-the box solutions. Justify recommendations in a rational and sound manner.
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Contents Problem Definition and Assessment - Identifying and Defining the Problem - Collection of Data and Information - Moving from Cure to Prevention Putting Yourself Within Striking Distance - Creative Thinking to Problem Solving - Are You in Control of Your Creative Environment? - Applying Your Creative Potential Creative Techniques and Tools I - Introduction to Creative Techniques and Tools - Advanced Brainstorming - Fishbone Techniques Creative Techniques and Tools II - Force-Field Analysis - Mind-Mapping - Lateral Thinking Who Should Attend Managers, Strategic Planners, Entrepreneurs and Executives. Dates: Feb 10-11, June 23-24 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 2.3 Project Management
Professional Project Management knowledge is becoming a highly sought after industry requirement. As a profession, project management is also experiencing phenomenal growth. A consequence of this growth is increased reliance upon project management and the need to professionally recognise project management ability. As more companies adopt project management into their businesses, the demand for knowledgeable practitioners increases globally. Objectives Equip aspiring and current project managers with the knowledge of project management methodologies based on the Project Management Body of Knowledge (PMBOK). Contents Project Lifecycle and Organisation Project Management Processes Project Integration Management Project Scope Management Project Time Management Project Cost Management Project Quality Management Project Human Resource Management Project Communications Management Project Risk Management Project Procurement Management Who Should Attend Managers and Executives.
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Dates: Apr 21-22, Oct 6-7 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 2.4 Business Continuity Planning
Business Continuity Planning is one area which has not been given due attention in Malaysia. Poor economic climate can paralyse a business. For businesses to ride out this storm and overcome such economic turmoil, a business continuity planning approach is highly recommended. This course aims to assist participants in their efforts to develop business continuity plans for their organisations. Objectives Understand current business challenges faced by the manufacturers. Explore the advantages of instituting a sound Business Continuity Management procedure. Revisit process optimisation that can be achieved through automation. Look at ways and means for effective people management during times of economic turbulence. Get ready for the future. Contents The Current Scenario Risk Management Business Impact Analysis Strategy Development Process Improvements Tools Optimisation Adoption of Best Practices People Resources Management Gear for the Future Who Should Attend Senior Managers, Managers and Heads of Department. Dates: June 2-3, Nov 29-30 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 2.5 The Managers Toolkit: 10 Most Basic Management Tools
If people are to become leaders, they must believe that they can be a positive force in the world. Managers, executives, supervisors, administrators and other leaders who use THE MANAGERS TOOLKIT more frequently are seen by others as better leaders. In addition, people working with leaders who use THE MANAGERS TOOLKIT are significantly more satisfied with the actions and strategies of their leaders, and they feel more committed, excited, energised, influential, and powerful. In other words, the more people engage in the practices of exemplary leaders, the more likely it is that theyll have a positive influence on others in the organisation. Objectives Understand the fundamentals of management. Develop self-confidence and enhance self-esteem in dealing with staff. Develop capabilities to handle difficult situations, overcome misunderstandings and minimise conflicts.
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Turn around critical work situations into opportunities to build and maintain rapport, trust and achieve results. Discover your strengths and weaknesses and the strategies for improvement. Learn the ways to communicate influentially to get things done.
Contents Tool # 1 : Leadership Tool # 2 : Communication Tool # 3 : Giving Directions Tool # 4 : Motivation Tool # 5 : Problem Solving Tool # 6 : Time Management Tool # 7 : Work and Project Management Tool # 8 : Delegation and Empowerment Tool # 9 : Managing Difficult Staff Tool # 10 : Teambuilding Who Should Attend Managers and Executives. Dates: Jan 25-26, May 17-18, Nov 1-2 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 2.6 Executive Development Programme
Businesses in the new millennium will continue to increase in complexity. This demanding environment forces executives to deal with constant change and greater expectations. They need some basic and essential management skills to cope with this situation. They require core competencies to help them manage themselves and others. Success in dealing with new challenges will depend to a great extent on the organisations ability to change and adapt. The organisations that will succeed are those that have executives who have the competencies and managerial skills to recognise and response the fastest to these challenges. Objectives Understand the concept, the process and functions of management and to review their roles within the organisation; Improve the quality of performance, productivity and work effectiveness through goalsetting, planning, organising and controlling. Handle time and stress in their daily routine. Manage themselves and others. Gain confidence in managing their work problems and make effective decisions. Acquire knowledge on their personal leadership styles and how to improve on it. Contents The Basic and Essential Management Skills - Understanding the key functions of management - Managing people effectively - The difference between managing and leading Planning, Organising and Controlling Skills - Goal-setting for career success - Planning tactically and strategically Managing Time and Stress - Prioritise your time well
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- Causes of stress - Ways to reduce stress Managing Self and Others - Personality profiles - Motivating self and others - Developing effective communication skills - Team-building skills The Art of Problem-Solving - Problem identification and labelling - Making better decisions
Who Should Attend Assistant Managers and Executives. Dates: Apr 26-27, Oct 11-12 In-House Training Available Duration: 2 days Scheme: SBL Fees: FMM Members RM850 Non-Members RM1,100 2.7 Emotional Intelligence at Work
CPD Hours: 14
Gone are the days when a high IQ alone can get you by satisfactorily. Success in the workplace now depends upon your special ability to combine IQ with emotional intelligence or better known as EQ. So, what is EQ? It is creating conscious choice in our thoughts, feelings and actions in relationships with ourselves and others. It is central to all kinds of success, joy and satisfaction. Certainly it is essential to personal and professional relationships. Objectives Develop the paradigms to balance and manage logic and emotions daily. Identify practical alternatives in dealing with emotions. Focus energy into the right areas to produce optimum results in personal and professional life. Create paradigms to be optimistic and responsible for self success. Learn the five criteria of EQ maturity. See things in a new perspective. Develop trustworthiness, responsibility, proactivity and ownership. Contents Emotional Intelligence (EQ) Enhancing EQ in Human Relations Building Trust in the Workplace Self-Awareness and Growth EQ in Leadership EQ in Building Teams Success Agreement System Who Should Attend Managers, Executives and Supervisors. Dates: Feb 4-5, July 28-29 In-House Training Available Duration: 2 days Scheme: SBL/SBL-KHAS CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100
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2.8
Coaching and Mentoring Skills
In todays increasingly complex and competitive business environment, coaching is becoming one of the most powerful tools to drive and sustain employee performance. A welldeveloped coaching and mentoring process builds individual employees strengths, develops personal leadership and responsibility, and delivers desired business results to the organisation - simultaneously. Objectives In-depth understanding of the principles of mentoring, coaching and management styles. Apply the coaching models in the workplace. Understand that coaching is an integral part of a managers effective leadership strategic management activity. Learn What to say and How to say it when coaching. Prepare, deliver and review coaching and mentoring sessions. Make the right decisions including the unpleasant ones. Enrol others during their leadership application. Contents The Katz Model of Skills Managing Performance Coaching at the Workplace Counseling Difficult Workers Mentoring Work Performance Mentoring System Nurturing and Retaining Key Talents Feedback Being a Mentor is a New Paradigm Mapping the Way Who Should Attend Heads of Department, Managers and Assistant Managers. Dates: June 21-22, Nov 22-23 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 2.9 Effective Time Management
Getting the most out of a 24-hour day is a constant challenge in our busy world; a bottomless inbox, tons of email, millions of meetings and not enough time to do and when to do it. This high-energy, back-to-basics training programme explains the fundamentals of time management, gives proven ways to get the most out of a day, how to balance work and home, techniques for eliminating time wasters and how to conquer procrastination. Objectives List barriers to successful time management. Understand and demonstrate the use of to-do list and the ABC prioritisation technique. Explain the benefits and drawback of various calendar systems. Manage voicemail to reduce time spent checking messages. Write SMART goals and develop strategies to achieve them. Demonstrate how to say no. Take control of matters that would derail workplace productivity. Delegate tasks and assignments.
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Develop an action plan for better use of time.
Contents The Realities of Time Jump Start Your Day: Proven Time Tools that Work Time Stealers Be Gone: Eliminating Time Wasters for Good Procrastination Pest: Killing that Bug for Good Be Smart: Goal Setting for Peak Performance Organising Your Work Area and Your Paperwork Im Drowning: A Lifejacket Please Working Better with Others Meeting Time and Its Effectiveness Tactics for Managing Home Time Better Who Should Attend Managers, Executives and Supervisors. Dates: May 5-6, Oct 4-5 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 2.10 Impactful Presentation Skills
The high expectations of a successful company representative are difficult to live up to. The challenge is not just in showing competency in skills and knowledge, but also in projecting a positive professional image. When a company representative is able to speak well and confidently in front of an audience, he/she gains credibility and so does the company. The audience will be impressed enough to listen to him/her attentively. He/She is then able to influence the audience to buy his/her ideas or products. He/She also needs to answer tough questions from the floor to the audience's full satisfaction. Objectives Understand the impact of presentations, of meeting audience expectations and of fulfilling needs. Assess current skills and weaknesses. Deal with anxiety and nervousness. Be assertive and impressive in manner. Create rapport with the audience. Plan, organise and develop an effective presentation. Prepare and deliver an impactful presentation. Handle difficult questions from the audience. Contents The Presentation Process Assess Your Skills Deal with Anxiety Assertive Communication Rapport Building with Audience Planning and Organising Your Presentation Developing Your Presentation Handling Questions Feedback Process Next Steps
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Who Should Attend Managers and Executives. Dates: Mar 8-9, Aug 11-12 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 2.11 Implementing and Managing Improvement Initiatives
In times of turbulence, change is the norm rather than an exception. The manager who becomes a change leader will help ensure that his organisation survive or even thrive. Change leaders accept the inevitability of change, see it as an opportunity and embrace it. Great companies in particular, thrived in turbulent times through an evolutionary process and increases the intensity of change over time through the development of initiatives that balances between cultural and technical change. These companies see exactly what is required of them in order to make change happen in a controlled and orderly fashion. Objectives Drive measurable growth and productivity improvements. Utilise change facilitation tools and techniques. Understand and exercise the role of change champion as coach. Develop best practices on the use of the change tool kit for group initiatives. Apply of the change tool and tactics. Develop a 90-day Action Plan to implement and make change last. Balance between cultural and technical change and increase acceptance amongst employees. Contents Embracing the Changing Environment Implementing Change Strategy Setting Teams for Success Leading Change Creating a Sense of Purpose Shaping a Vision Dealing with Conflicts and Mobilising Commitment Monitoring Performance Changing Structure and Reward Systems Who Should Attend Senior Managers, Managers and Assistant Managers. Dates: Upon Request Duration: 3 days 2.12 In-House Training Available Scheme: SBL CPD Hours: 21
Counselling Skills for Managers
Counselling skills and techniques are simply a subset of powerful interpersonal skills. The essence of counselling is person-to-person communication, in the context of a controlled conversation. It is useful in a wide variety of business situations such as problem solving, training and consulting. The use of counselling skills has direct application to many current trends, concerns and needs like performance management, quality initiatives, higher productivity, change management, mentoring, coaching and motivation. Companies are beginning to realise that it is vital that the values and techniques of counselling incorporated when practising management and leadership principles.
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Objectives Understand the concept and basic theory of counselling. Learn how to develop your counselling skills. Learn how to empower individuals. Learn how to manage performance. Contents Basic Theory of Counselling Perception: Stress and Depression Improve Interpersonal Dynamics Performance Management: Support and Appraisal Using Counselling Skills at Workplace The Process of Counselling Counselling Skills for Managers Who Should Attend Managers and Supervisors. Dates: Upon Request Duration: 2 days 2.13 Risk Management In-House Training Available Scheme: SBL CPD Hours: 14
Almost everything we do in today's business world involves a risk of some kind: customer habits change, new competitors appear, factors outside your control could delay your project. But formal risk analysis and risk management can help you to assess these risks and decide what actions to take to minimise disruptions to your plans. They will also help you to decide whether the strategies you could use to control risk are cost-effective. Objectives Appreciate the importance of risk management. Reduce the probability that business decisions will end up with failures or high costs. Link strategy and decision to the competitive environment. Realise the importance of stakeholders, players and teams. Communicate better. Understand analytical tools in managing better business decisions. Contents What is a Risk? Steps of Risk Analysis How to Choose the Risk Management Team? Leadership Styles and Their Impact Towards Organisation How to Identify Whether New Products, Services or Businesses have the Potential to be Profitable? The Competitive Forces Additional Analytical Tools Communication: Window of Opportunity and Pitfalls Who Should Attend Managers, Engineers, Executives, Team-Based Project Personnel and those who wish to improve their skills in understanding and managing business risk. Dates: Upon Request Duration: 2 days In-House Training Available Scheme: SBL CPD Hours: 14
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2.14
Essential Management Skills (Mandarin)
There is one certainty in any organisation: change or be changed. At the forefront of this, the first line of defense is a group of people in your organisation who must be good in the basics managerial skills. These people may not necessarily be managers only, they can be anyone who has subordinates or who needs to work with a group of people (in a project). The top management sets the vision, and they depend on people who are efficient in the execution. It is always at the execution point that differentiates between the good and bad consequences, outstanding results or a complete disaster. Objectives Understand the role of management within the organisation. Improve overall performance through effective and positive confrontation. Be more confident in practising management. Motivate people better. Enhance and improve leadership skills. Upgrade communication skills. Contents Management Roles Introduction to Leadership Basics in Communication Change Management Guidance and Delegation Problems Identification and Decision Making Who Should Attend Managers, those who have subordinates, and have to manage the various resources and/or projects. Dates: Upon Request Duration: 2 days 2.15 In-House Training Available Scheme: SBL CPD Hours: 14
Rahsia dan Kemahiran Pengurusan Staf Yang Efektif
Semua organisasi percaya bahawa modal insan adalah asset yang amat penting. Peranan modal insan lebih menonjol bila negara mengorak langkah kearah ekonomi berasaskan ilmu. Modal insan mendorong kecemerlangan sesebuah organisasi dan membolehkannya memenuhi kepuasan pelanggan dan menambah nilai pemegang saham atau pemegang taruhan. Oleh itu, pengurusan modal insan yang berkesan mencabar seseorang pengurus untuk memahami aspek-aspek tingkahlaku yang mendorong atau sebaliknya seseorang warga kerja sesebuah organisasi. Objectives Mengetahui tanggungjawab asas serta matlamat seorang pengurus Mengenalpasti prinsip-prinsip pengurusan insan dan motivasi Memahami kaedah yang berkesan untuk mempengaruhi, mendorong dan menentukan hasil yang berkesan dalam apa jua keadaan walaupun dalam keadaan dimana seorang pengurus tidak mempunyai kuasa-langsung. Menghargai keutamaan individu, stail berhubung dan mengurus secara berkesan. Menyelsai konflik dan mengurus modal insan yang sukar. Belajar teknik-teknik dan sikap-sikap perlu bagi kepimpinan yang berkesan. Menambahbaik keupayaan diri untuk menganalisis dan menyelsaikan masalah pengurusan.
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Contents Membina Perhubungan Dan Pasukan Yang Berjaya Berkomunikasi Dengan Berkesan Menggunakan Kata-Kata Dorongan Untuk Menaikkan Semangat Pasukan Sikap Pengurus Dan Pemimpin Yang Cemerlang Membina Kepimpinan Pengurus Menguasai Rahsia Menyelsaikan Masalah Menangani Konflik Meyesuaikan Diri Dengan Strategi-Srategi Perubahan Who Should Attend Pengurus Kanan, Pengurus, Eksekutif Kanan dan Eksekutif. Dates: Upon Request Duration: 2 days 2.16 Effective Meetings In-House Training Available Scheme: SBL CPD Hours: 14
Modern organisations cannot function effectively without meetings. If people are to participate fully in an organisation and influence its development and growth, they must meet, despite what cynics would have us believe. An organisation, which has no meetings, either is, or soon will be, a dictatorship. This programme is not to argue that there are too many meetings. Clearly there can be. Nor is it to argue or blame that managers and executives cannot use meetings effectively. Clearly we can, if we have the right way of thinking, practice good values, plan and continuously improve. An effective meeting is an organisational jewel. It proceeds without wasted motion from opening to adjournment. When it is over, everyone can leave the room knowing something has been accomplished and decided. Objectives Define the objectives for meetings. Demonstrate the knowledge of the key principles for conducting and participating in effective meetings. Chair meetings more effectively and efficiently. Participate well in all meetings. Contents A Time to Confer - Meetings Par Excellence? - How to Improve Participation Guidelines for Effective Meetings - Planning and Before the Meeting - The Meeting in Progress - After the Meeting Blueprint of Effective Meetings - Action Agendas - Meeting Roles: Lead, Facilitate or Participate The Skills of the Chairperson - Leading the Meeting: The Atmosphere and Arena - Managing Meetings: The Technical Bits Who Should Attend Heads of Department, Managers, Assistant Managers, Executives and Team Leaders.
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Dates: Upon Request Duration: 2 days
In-House Training Available Scheme: SBL CPD Hours: 14
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3. 3.1
SALES AND MARKETING World Class Customer Service Techniques
This programme is designed to assist participants to understand the need for better customer service. Emphasising on quality service is one of the most effective ways of getting ahead of your competitors. Participants will also learn how to identify their customers needs and implement proper customer service, which will lead to repeat business and implement proper career prospects. The need for world class customer service is thus crucial not as an optional extra but as a very important feature in these competitive times. Objectives Understand what world class customer service strategies are and the role it plays in our lives. Learn the proper telephone techniques and etiquette that will make us more effective as customer service-oriented people. Develop a systematic method for analysing people according to their needs and meet them accordingly. Apply effective methods for calming upset customers and also methods on how to prevent further repetitions. Gain more self-confidence and have a more satisfying and fulfilling career. Contents 8 Keys to Legendary Customer Service Customer Profiling 3 Vs of Communicating Successfully with Customers Increasing Sales Through the Telephone The Art of Changing Complaints to Compliments 4 As Towards a Successful Career in Customer Service Who Should Attend Front-line staff who have direct contact with customers. It is also geared towards those who are in a supervisory position to help them understand the requirements of the job, the importance of service and how to train staff effectively. Dates: Mar 29-30, Aug 2-3, Nov 15-16 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 3.2 Effective Customer Service and Complaints Management
In every organisation, the front-line people, who happen to become those that the customers come into contact with first, are the ones that leave indelible impressions. The front-line peoples way of contact and handling the customers are essential to ensure that the customers come back for more of their services. The major issue of customer service is lessening the disgruntled and dissatisfied customers, and improving relations further with them. The result will be an obvious turnaround of the companys image. Thus, to manage these support staff and draw up a comprehensive plan to upgrade customer service in the company is a very important step. Objectives Save money by doing what your customers want and eliminating what they dont really care about. Balance customer needs with the reality of your business operations.
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Create and keep a service gap between you and your competitors. Reduce customer complaints. Spot areas needing immediate improvement. Develop an attitude of surprising the customer. Use measurement to reward rather than punish.
Contents Preparing the Organisation Developing Customer Focus Creating a Strategy for Excellent Service Designing a System to Consistently Deliver Training and Supporting Our Front-Liners Measuring and Implementing an Excellent Customer Service Programme Complaints Management: Changing Complaints to Compliments Who Should Attend This course is specially designed for those who are at the executive, supervisory and managerial levels and who are in charge of front-line and support staff in the customer service, sales and marketing department. Dates: May 24-25, Oct 25-26 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 3.3 Selling in Tough Times
In order to sell effectively, sales persons must know what and how to say the things that matters most to the potential buyer. If they are unable to get the message across, they would have already lost the sale. Participants will be shown techniques that they need to apply to convince a prospect to buy and it all starts with the planning and preparation to closing the sale. Objectives Apply benefit selling on customers. Conduct a proper sales presentation. Read buying signals. Close more sales by using six simple closing techniques. Contents The Planning Process Presenting Your Products (Video Supported) Reading Buying Signals and Closing the Sales Selling Against Your Competitors Handling Tough Customers Who Should Attend Sales Personnel and those who want to know how to increase their sales during these competitive times. Dates: Jan 13-14, June 2-3, Nov 10-11 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100
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3.4
How to Draft a Marketing Plan
A marketing plan is a short, detailed, written plan that lays out the steps for your company to take to achieve your sales and marketing goals. Marketing is the process of creating customers for your products and services. This programme has been specially designed to guide participants in a systematic marketing approach so that their business thoughts can be carefully translated onto a piece of document which we call the plan. Ultimately, the purpose of a marketing plan is to minimise risks in the way we conduct our business, gather bigger market share and serve our customers better. Objectives Prepare an effective marketing plan. Think strategically and critically. Become goal-oriented and action-oriented. Look at marketing from a wider perspective rather than a tunnel vision point of view. Contents Why a Marketing Plan? What Entails in a Marketing Plan? Where are You Now? (The Position Audit) Where do You Want to be? (Outlining Your Strategies) What is the Best Way to Get There? Adding Details to the Plan Monitoring and Control Who Should Attend Sales/Marketing Managers, Business Development Managers, Entrepreneurs and Marketing Executives. Dates: Feb 3-4, July 5-6 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 3.5 Leading Your Sales Team for Success
Competition is increasing in all markets as supply outpaces demand and products and services can be quickly copied. In sales management, the Sales Head must lead and not manage and that is the essence of this programme. Objectives Motivate the sales team. Distinguish the difference between a Manager and a Leader, and the application of proper leadership roles. Apply the various sales planning and reporting forms. Understand territorial management. Carry out proper staff appraisal programme. Contents The Functions and Role of the Sales Leader The Selection Process Sales Planning and Reporting Forms Sales Territory Development Motivating the Sales Team Developing a Sales Compensation Plan
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Sales Leadership and Supervision Planning and Control Sales Evaluation
Who Should Attend Sales/Marketing Managers. Dates: Mar 17-18, Aug 16-17, Dec 1-2 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 3.6 Key Account Management
There is a saying: It costs five times more to get a new account than to keep one. This maxim holds truth especially when we are operating in a very competitive environment, and where companies are finding ways to reduce selling costs. This programme has been designed to help companies to manage their key accounts effectively before they are lost to the competition. Objectives Identify key account to be managed. Understand the process of managing the account. Obtain referrals for new businesses, if any. Develop a relationship-building plan bonding techniques. Conduct effective sales meetings relating to management of key account. Value each account as a main contributor to the companys overall business performance. Contents The Value Chain of Your Organisation The Buying Team Negotiation-Selling Strategy Developing a Relationship-Building Plan Manage the Account Control and Measuring Success Managing Service Breakdown Who Should Attend Marketing/Sales Directors, Managers and Executives, Sole Proprietors and Business Development Personnel. Dates: Apr 7-8, Sep 6-7 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 3.7 Negotiation to Win Sales
This programme promotes a systematic approach to a successful negotiation session. During the programme, participants will learn how to apply leverages, exploit limitations of the other party, when to agree to a concession and finally, how to obtain trade-offs. Objectives Identify the donts in sales negotiating. Identify negotiating objectives.
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Apply the various strategies and tactics required in sales negotiations. Assess leverages and limitations, musts and wants. Assess the key parties and key influences in the buyer negotiating team. Use the various negotiations planning tools.
Contents What is involved in Sales Negotiations? Sales and Negotiation Crimes Basic Sales Negotiation Principles Identifying Negotiation Objectives: Ours and Theirs Assessing Leverages and Limitations Assessing the Key Parties and Key Influences Negotiation Styles Planning Win-Win Strategies and Tactics Negotiation Tools Who Should Attend Sales Managers, Sales Executives and Sole Proprietors. Dates: May 19-20, Oct 20-21 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 3.8 Overcoming Your Price Issue in Sales
Throughout recent years, a vast amount of money, time and intelligence has been employed in overcoming sales resistance, i.e. in inducing people to waste their money in purchasing objects which they had no desire to possess. Objections raised by prospects have always been the bane for many sales professionals. Sales are lost not due to lack of trying but in many cases, lack of planning and preparation. Once an objection is raised and the sales personnel are unable to respond convincingly, the sales are lost and he or she becomes demoralised. This programme highlights techniques that will prove to be useful in closing the sales. Objectives Redefine the product by analysing the Features, Advantages and Benefits (the FAB factor). Analyse the various unique ways to offer your product that will stand up in the mind of the prospect/customer. Understand the right approach to derive value-added services. Create a negotiation objective matrix before meeting the prospect. Analyse your own leverages and limitations. Contents Selling Benefits The Unique Factor of Your Company/Product Offering Value-added Services Negotiating Objectives Assessing Leverages and Limitations Overcoming Your Price is too High Objection Demonstrating the Use of 13 Techniques Who Should Attend Marketing/Sales Directors, Managers and Executives.
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Dates: Upon Request Duration: 2 days
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4. 4.1
FINANCIAL MANAGEMENT Finance for Non-Financial Managers and Executives
Finance impacts on all segments of an organisation. It acquires funds, allocates resources and tracks performance. In a profit-oriented company, the financial statements form the basis for the shareholders assessment of managements record; in a not-so-profit-oriented organisation, analysis may constrain management from meeting all the desires of its constituents. In either case it becomes a focal point for managerial attention, decision making and accountability. Methods utilised by finance in performing these functions are important and relevant to executives who do hold a financial function in a multi-business environment. Objectives Equip oneself with the knowledge of finance, in order to effectively manage the business organisation. Understand the concepts, language and basic rules of accounting and finance. Build confidence in applying the practical financial tools learnt to evaluate investment, finance and make other business decisions. Analyse accounting data, evaluate strategic options and interpret corporate financial performance. Contents Introduction to Finance - Building Financial Knowledge - Understanding Financial Statements How to Get Value from Understanding Costs - Introduction to Cost Behaviour - Business Contribution Margin Understanding Business Future - Budgetary Planning - Generating Revenue - Business Control Working Capital Can Make or Break the Business - Helping to Manage Working Capital Who Should Attend Professionals, Managers and Executives from all functions who have no formal training in finance and accounting, but need to understand and interpret financial statements to carry out their work responsibilities more effectively. Dates: Feb 8-9, June 21-22, Nov 15-16 In-House Training Available Duration: 2 days Scheme: SBL/SBL-KHAS CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 4.2 How to Prepare and Maintain Full Set of Accounts
This programme enables participants to understand bookkeeping and learn how to prepare full set of financial accounts including manufacturing accounts leading to preparations of financial statements, whilst understanding accounting principles and standards governing them. Objectives Understand the basics and necessity of accounting.
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Understand the glossary of accounting terms, accruals, prudence and matching concepts, accounting principles, financial statements, journal entries, etc. Explain the concept of double-entry (debits and credits) and fully understand what is meant by books must be balanced. Understand the relationship between all accounts and the financial statements (how and which category they fall into). Know how to provide for depreciation, bad debts and other entries. Interpret financial statement. Know how computerised accounting system work. Prepare Balance Sheet and Income Statement.
Contents History and the Necessity of Bookkeeping Glossary and Understanding of Terms Concept of Double-Entry in Accounts Accruals, Prudence and Matching Concepts Journal Entries, Posting into Accounts and Fixed Assets Accounting Accounts Receivable, Accounts Payable and Bank Reconciliation Inventory Accounting and Methods of Valuation Hire-Purchase and Loan Accounting Share Capital, Share Premium and Other Sources of Funding and Reflection in Books Computerised/Automated Accounting Interpretation of Financial Statements Who Should Attend Accountants, Accounts and Finance Executives, Accounts Clerks and Bookkeepers. Dates: Jan 20-21, May 17-18, Oct 13-14 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 4.3 Powerful Budgeting for Better Planning and Management
Finance impacts on all segments of organisational activity in an organisation. In budgeting it is required that finance plays an important role in pivoting the business, to enable it to maximise the resources fully and reaping the best return. Finance will help to acquire funds, allocate resources, and track performance. A solid understanding of budgeting will strengthen the planning and control of the business. In a profit-oriented company, the budgets form the basis for the shareholders assessment of managements record; in a notso-profit-oriented organisation, the analysis may constrain management from meeting all the desires of its constituents. Objectives Analyse accounting data, evaluate strategic options and interpret corporate financial performance. Take the hunches out of the decision making and reduce the unknown. Develop a solid financial background needed to hold ones position in any financial discussion and work the business plans. Contents Financial Forecasts - Introduction to forecasting - Importance of forecasting - Limitations of forecasting - Steps in forecasting
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Budget Planning - Introduction to budgets - Strategic planning - Purpose of budgeting Budget Control - Using budgets for control - Setting up the control mechanism - Variance analysis - Performance evaluation - Responsibility centres - The human aspect of budgeting Capital Investment Appraisal
Who Should Attend Department Heads/Managers/Executives of various departments and those who want to acquire budgeting skills for job efficiency in an organisation. Dates: Upon Request Duration: 2 days 4.4 Value Cost Analysis In-House Training Available Scheme: SBL CPD Hours: 14
The ability to improve performance and reduce costs is one of the key competencies for corporations. Control and analysing of costs are no longer simply concerned with monitoring departmental budgets, but involve putting in place a cost structure and strategy after severe analysis has been conducted that will benefit the organisation by optimising the processes, which will add value to the products and services. Reducing costs requires identifying and analysing the activities which are undertaken, measuring their value and cost, and relating these activities to the outputs of the organisation. Value Cost Analysis (VCA) is a pragmatic approach for executives and managers to execute an action plan. Objectives Create the right culture for cost reduction and improvement. Apply the appropriate approach to analysis and change. Improve attitude towards necessity of cost analysis and reduction. Identify the treatment areas for cost analysis and reduction. Identify tools needed to analyse and reduce costs and improve performance. Contents Creating the Culture of VCA Programme Responding to Change Treatment Areas for Reducing Costs Implementing the VCA Programme Who Should Attend Middle Management to Management Staff. Dates: Upon Request Duration: 2 days 4.5 In-House Training Available Scheme: SBL CPD Hours: 14
Critical and Analytical Thinking for Bankers
Dealing effectively with bank lending and management challenges, threats and uncertainty is crucial to any bank organisation. In most organisations, banks included, managerial performance is measured by the critical analysis and resolution of these elements. Though
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the situation is unavoidable, successful bankers must learn to manage the effects of these uncertainties. One of the weaknesses of controlling the results of the bank is due to constant change in situations and the poor management of customers, borrowers and the lending situation. Only when we develop the correct mental processes and critical and analytical thinking skills of the bankers can they break down and simplify credit problems to manageable sizes. Objectives Understand situation and cause analysis. Make more transformational and effective decisions. Think more visionary and strategic in planning the future. Assess the environment and change more critically. Handle the credit situations more professionally and confidently. Contents Developing Critical and Analytical Thinking - Understanding Cause and Credit Analysis - Making effective decision making - Conducting Better Planning Analysis - Developing Realistic Situational Review Handling Banking and Credit Management Implications - Examining people problems critically - Attending credit meetings and assessing implications - Developing persuasive and logical arguments - Traditional to transformational thinking Who Should Attend Managers and Executives. Dates: Upon Request Duration: 2 days 4.6 Finance for Engineers In-House Training Available Scheme: SBL CPD Hours: 14
This programme enables the participants, particularly Engineers and individuals from Engineering departments, to develop the knowledge and understanding of finance and accounting and to be finance savvy, appreciating the tools of project/capital investment appraisals and tools of excellence (Six Sigma). Objectives Explain the various finance and accounting terms. Read and understand financial reports such as Profit and Loss statement, Balance Sheet and standard costs variance statements. Evaluate properly capital/project financing and work out its returns using various methods. Prepare departmental budgets, including Capital Expenditure budget, whilst dealing with various budgeting issues and advance tools such as Six Sigma. Contents Definitions of Various Finance and Accounting Terms Presentation and Understanding the Financial Statements Business Controls and Ratio Analysis (Tools for Analysis) Cost, Volume, Pricing and Profit Decisions (CVP Analysis) Standard Costing and Engineering Department Investment, Project Appraisal and Risk Analysis
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Budgeting Balance Scorecard and Tools of Excellence
Who Should Attend Engineers, personnel from Engineering department, Investment decision makers and individuals responsible for capital/project evaluations. Dates: Upon Request Duration: 2 days 4.7 In-House Training Available Scheme: SBL CPD Hours: 14
Collecting Difficult Accounts
Debt collection it is a professional job requires the person doing it to possess a wide spectrum of knowledge and skills. When collecting what is due to the company, it is not the Collector who is harassing the customer but the customer who is harassing the Collector by his failure or refusal to pay. It is not the Collector but the irresponsible customer who is the cause of the unpleasant relationship because of his failure or refusal to co-operate in working out an acceptable payment arrangement. This is a how to programme supported by practical tools and techniques to achieve results. Objectives Classify delinquent customers to determine the collection strategy/approach. Prepare a collection plan and implement it. Make collection calls (telephone call and personal visit). Deal with uncooperative/abusive/threatening borrowers. Negotiate a repayment programme. Contents Cost of Slow Collection of Receivables Debt Collection A Paradigm Shift Required Establishing a Collection Policy/System Investigating and Classifying Problem/Past Due Accounts Developing the Collection Approach Writing Collection Letters that Work Making the Collection Call Using More Aggressive Tactics Dealing with Difficult/Abusive/Threatening Customers/Debtors Negotiating an Acceptable Payment Arrangement When is a Debt Uncollectable? When to Use a Collection Agency/A Professional Debt Collector Resorting to Legal Action Who Should Attend All those involve in credit, collection and recovery, especially those who have just been redeployed to do the job. Dates: Upon Request Duration: 2 days 4.8 Credit Management In-House Training Available Scheme: SBL CPD Hours: 14
The profits of a company are made not just from sales. Profits come also from the ability to minimise costs and prevent unnecessary losses, such as bad debts written off. Preventing losses arising from bad debts begins with ensuring that credit is extended only to those who deserve it. Doing just this is, however, not enough. Credit once extended has to be also well
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managed to ensure that the accounts do not deteriorate in quality, and if they do, to take early remedial actions. Prevention is also better than cure. Take action early to minimise losses arising from defaulting customers. Objectives Understand better the basic principles in extending credit. Gain knowledge and know-how to determine the creditworthiness of customers seeking credit. Understand better what receivables management is all about. Detect problem accounts early. Know what your options are in resolving problem accounts. Systematically follow-up on problem accounts. Know when to use third parties (lawyers/professional debt collectors) in your recovery effort. Contents The Credit Management Process Establishing a Collection Policy/System Extending Credit Monitoring and Collection Debt Collection Investigating and Classifying Problem/Past Due Accounts Collection Options When to Use a Collection Agency When to Resort to Legal Action Who Should Attend Credit Controllers, Managers, Administrators and Account Supervisors. Dates: Upon Request Duration: 2 days In-House Training Available Scheme: SBL CPD Hours: 14
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5. 5.1
HUMAN RESOURCE AND INDUSTRIAL RELATIONS Understanding Employment Act 1955
Employment Act 1955 is the most important legislation impacting on employment practices in the manufacturing and services sectors. As a consequence, it is imperative that senior personnel in these organisations must possess an understanding of the practical application within the context of their daily operations. Contents The Contract of Service Types of Contracts of Service Contract of Service and Contract for Service Contractors and Principals Understanding Definitions and Key Operative Phrases in the Employment Act Termination Simpliciter Employee Misconduct Deemed Breach of Contract The Law on Payment of and Deductions from Wages Part IX of the Act on Maternity Protection and Eligibility Application of Benefits Under Part 12 of the Act Powers of the Director General Under Section 69 Employment Regulations 1957 Employment (Termination and Lay-Off Benefits) Regulations 1980 Objectives This course is intended to give participants a clear understanding of the operational areas of the Employment Act. Who Should Attend Human Resource Managers, Line Managers, Heads of Department and those who are involved in conducting recruitment, interview and selection process. Dates: Mar 17-18, Aug 9-10, Dec 15-16 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 5.2 Effective Disciplinary Management Grievance Handling, Misconduct and Domestic Inquiry
All organisations employing a fair number of people require procedures and channels for the maintenance of discipline and a quick response and solution to people problems arising from work place inter-relationships. This programme will help participants to have the practical knowledge, skills and approach in handling the entire spectrum of the Disciplinary Procedure in a workplace environment. Contents Overview of Industrial Discipline Employer-Employee Relationship Management Prerogatives and Employee Obligations Definition of Grievance and Misconduct Principle of Condonation Effective Grievance Handling Disciplinary Procedure in a Unionised and Non-Unionised Environment
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Misconduct and Domestic Inquiry
Objectives Grasp the importance of maintaining industrial discipline. Understand the difference and approach to grievance handling and misconduct. Gain knowledge in preparation of the facts of the case prior to a domestic inquiry. Expose to the application of the Principles of Natural Justice and relevant Industrial Court Awards. Who Should Attend This programme is designed for persons performing management and supervisory functions. Ideal target persons would be Managers, Executives and Supervisors from different departments in the organisation. Dates: Apr 7-8, Sep 20-21 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 5.3 Effective Interviewing Skills and Techniques
The employment market is predictably getting more and more sophisticated; employers and candidates both demand a lot of each other. Managers and executives who are required to recruit often find the exercise stressful. Effective interviews to select the right candidates will save a lot of time, and boost general morale of staff and management alike. Objectives Structure an interview guide. Establish rapport with applicant. Conduct the interview in a structured manner. Lead with facilitation skills. Probe with creative questioning techniques. Evaluate effectiveness of the interviewing skills. Contents Interviewing Skills Interview Guide Interview Process Effective Listening and Questioning in an Interview Creative Questioning Methods Facilitation Skills Evaluate Effectiveness Who Should Attend Managers, Executives and those who conduct recruitment interviews. Dates: Apr 19-20, Sep 27-28 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 5.4 Managing Poor Performance
This course covers four key sections i.e. understanding the law on termination due to poor performance, the causes of poor performance, its remedies and pitfalls to avoid in addressing poor performance. It is designed to educate Supervisors, Managers and Human
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Resource Practitioners on the effective handling of issues of poor performance for probationers and confirmed employees, at the shopfloor and in the office. Objectives Understand the law on termination due to poor performance. Identify the causes of poor performance. Handle poor performance effectively. Contents Detecting Poor Performance Understanding the Causes Remedies The Law on Termination of a Probationer Due to Poor Performance The Law on Termination of a Permanent Employee Due to Poor Performance Pitfalls in Handling Poor Performance Who Should Attend Managers, Executives and Supervisors. Dates: June 14-15, Nov 24-25 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 5.5 Managing Absenteeism at the Workplace
This course covers four 4 key sections i.e. understanding the law on absenteeism, the causes of absenteeism, its remedies and the disciplinary systems to address absenteeism. It is designed to educate Supervisors, Managers and Human Resource Practitioners on the effective handling of issues of absenteeism at the shopfloor and in the office. Objectives Understand the law on absenteeism. Identify the causes of absenteeism. Handle issues of absenteeism effectively. Understand the practical problems faced by line management in controlling absenteeism. Measure absenteeism levels and discuss certain Employee Programmes to overcome absenteeism problems. Acquire strategies that can be adopted to reduce absenteeism and how to improve employee attendance. Apply correctly the legal provisions governing absenteeism and absence without leave and gain an appreciation of industrial court awards. Contents Meaning of absenteeism Other forms of absenteeism Understanding the causes of absenteeism Remedies to absenteeism The disciplinary procedure to address absenteeism Who Should Attend Managers, Executives, Supervisors and Line Leaders whose daily duties involve handling and controlling absenteeism problems at the workplace.
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Dates: May 19, Oct 20 In-House Training Available Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM450 Non-Members RM600 5.6 The Legal and Practical Aspects of Drafting Employment Contracts, HR Letters and Documents
This programme aims to raise awareness of the importance of language used in drafting contracts, letters and documents and the implications of omissions and inclusion of clauses in contracts, letters and documents. It is designed to impart the skills of using the correct language, words and terminology. Objectives Draft standard contracts, letters and formats. Use the right language in drafting contracts, letters and documents. Recognise the important and redundant clauses. Understand the law and practical aspects behind drafting contracts, letters and documents. Contents Difference between Contract of Service and Contract for Service Employees within the Ambit of the Employment Act 1955 General Facts about Employment Contracts Types of Employment Contracts Law, Letters and Documents in Relation to Probation Law, Letters and Documents on Termination of Permanent/Contract Due to Poor Performance Legal Issues on Transfers Promotion Demotion Termination of Employment Contracts Retrenchment Frustration of Contracts Managing Resignations Effect of Receivership on Employment Contracts Contracts Act 1950 Effect of Codes Enacted by Ministry of Human Resource Who Should Attend HR Managers/Executives, Legal Managers/Executives and Heads of Department who are involved in recruitment, discipline and performance assessment. Dates: Jan 11-12, July 12-13 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 5.7 Managing Dismissal Due to Sexual Harassment
Complaints of sexual harassment are seldom made or highlighted usually because most companies have not installed formal channels to receive such complaints. In Malaysia, the Ministry of Human Resource has formulated a Code of Practice against Sexual Harassment in 1999 and the Code has several recommendations for a Company to observe. There is also a Sexual Harassment Bill, which has been tabled and awaiting the usual process in Parliament before it becomes an Act. The aim of this course is to provide HR Practitioners
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and Line Managers/Supervisors an explanation on the details of the Code as well as some practical examples of managing sexual harassment in the workplace. Objectives Understand the types of sexual harassment and abuse. Know how to manage receiving and dealing with the sexual harassment complaints and the steps to managing disciplinary action against the accused. Understand the obligations of the employer outlined in the Code. Contents Code of Practice on the Prevention and Eradication of Sexual Harassment in the Workplace Introduction to the Code Definition of Sexual Harassment (Article 4 of the Code) Conduct that Constitute Acts of Sexual Harassment Employers Contractual Obligation to Provide a Safe and Conducive Workplace (In-House Mechanism) Burden of Proof Obligations of the Sexual Harassment Act Who Should Attend HR Managers/Executives, Legal Managers/Executives, Company Secretaries, Line Managers/Executives and Supervisors. Dates: Upon Request Duration: 1 day 5.8 In-House Training Available Scheme: SBL CPD Hours: 7
Current Issues in Industrial Relations
This programme aims to provide awareness on the current issues and changes in the law in relation to Industrial Relations. With the escalating number of cases filed with the Industrial Court, Industrial Relations practitioners must equip themselves with the current trends in case law decisions and other areas of law which affect the day-to-day decisions in Industrial Relations. Objectives Understand the Code of Conduct for Industrial Harmony (The Code). Realise the importance of compliance of the Code and the failure of compliance. Handle allegations of misconduct. Conduct Domestic Inquiry. Contents Code of Conduct for Industrial Harmony (The Code) Code of Practice on Prevention and Eradication of Sexual Harassment in the Workplace Dismissal for Misconduct Domestic Inquiry Employment Contracts Termination of Employment for Unsatisfactory Performance Privacy in Employment Who Should Attend Legal Managers, Departmental Managers, HR Practitioners, Line Managers and Supervisors.
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Dates: Upon Request Duration: 1 day 5.9
The 4 Ps of Effective Performance Appraisal
The attainment of efficiency and productivity in commercial and industrial establishments depends on the appropriate use of manpower. The proper use of manpower and the ability to retain such manpower depends on effective personnel management. One of the avenues leading to effective personnel management is the equitable application of salaries and benefits administration through an effective performance appraisal. This determines performance of subordinates and helps achieve the required output. While performance appraisals in most organisations are treated as personal and confidential, it is inevitable that employees will get into searching discussions on whether they have been fairly appraised in order to reach their respective salary levels. This course explains how to implement and conduct an appraisal system for the purpose of being fair and distributing the payroll equitably. Objectives Understand the main purposes and benefits of an employee performance appraisal. Understand the kind of factors that are evaluated and the formats used. Understand the various influences that affect the appraiser. Understand the main steps in an appraisal interview and the techniques for making it more effective. Understand the ways of handling sensitive problems that arise from and during the appraisal interview. Recognise the limited relationship of the appraisal to financial rewards. Identify the extenuating circumstances that may cause poor performance and how to overcome them. Contents Understanding Performance Appraisal - The essence and foundation of performance appraisal - Performance appraisal process Preparation for the Appraisal - Appraiser - Appraisee - Mental preparation - Physical preparation Conducting the Appraisal - Dos and donts of performance appraisal Projection Into Future Improvement Who Should Attend HR Managers, Line Managers, Executives, Supervisors and those involve in the monitoring and appraising of staff performance as well as upgrading staff skills and knowledge. Dates: Upon Request Duration: 2 days In-House Training Available Scheme: SBL CPD Hours: 14
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6. 6.1
EXPORT MANAGEMENT INCOTERMS, Import and Export Fundamental Principles
Inbound and Outbound Cargo movement by Air, Sea and Land is a fundamental concept that has evolved to enable the users and service providers to increase efficiency, effectiveness and responsiveness in this new era of knowledge economy. Objectives Demonstrate an understanding of the theoretical and practical principles of Import and Export in order for them to make effective decisions in carrying out the obligations of importers and exporters. Use contemporary skills to minimise shipping hazards anticipated. Use the knowledge or tools available as checklist to plan the documentary and cargo flow in an effective manner. Contents Overview of Import and Export Documentation Various Modes of Transportation (Land, Sea and Air) International Trade Term International Trade Facilities Shippers Liabilities Custom Procedures Including Drawback Who Should Attend Those who are involved in Import/Export/Shipping Operation; Freight Forwarding; Purchasing and Supply Chain Activities; Transporting; Bill Processing; Trade Documentation; Manufacturing; Sales Administration; Marine Insurance; Finance and Administration. Dates: Jan 27-28, May 26-27, Sep 29-30 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM850 Non-Members RM1,100 6.2 Practical Aspects of Malaysian Customs Procedures
From the year 2003 onwards the Royal Malaysian Customs Department has been instructed to step up its enforcement to overcome tax and duty evasion. The Customs procedures are being strictly enforced by Customs officials. This one-day programme has been specially designed to cover all the essential areas of Customs procedures to help participants deal effectively with the Royal Malaysian Customs Department. Objectives Gain practical knowledge on Customs procedures. Comply with the conditions imposed by the Customs Department. Expedite Customs clearance. Understand the powers of the Customs Officers. Contents An Introduction to the Organisation of the Royal Malaysian Customs Department Types of Taxes and Duties Imposed by the Royal Malaysian Customs Department Import and Export Procedures
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Customs Valuation According to the World Trade Organisation Agreement Customs Trade Classification Harmonised Commodity Description and Coding System Powers of Customs Officers under the Customs Act 1967
Who Should Attend Accountants, Financial Controllers, Tax Planners, Administrators, Logistics Managers, Executives and all those who have dealings with the Royal Malaysian Customs Department. Dates: Mar 9, July 7 In-House Training Available Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM450 Non-Members RM600 6.3 Letters of Credit (LC)
Every business entity needs financing either from internal or external sources. Even though a company is self-financing today, in the near future it may need to expand its manufacturing or sales activities due to market expansion, diversification of products, competition and globalisation, in order to meet the fast changing demand, fast changing technology and R&D. In order to achieve these objectives a company obviously needs additional resources and financing from the bank, so as to be able to withstand and sail through the cyclical nature of the economy, and also to excel in todays competitive business environment. There are financial institutions and finance companies which are willing to finance such purposes, provided business owners know what type and how much banking facilities are needed. The knowledge on banking facilities and the required quantum, risk and fraud occurrence in domestic as well as international trade, and the measures taken to prevent such occurrence, form an integral part of a successful business entity. Objectives Understand the various types of LC. Understand the need for banking facilities to meet the short-term and the long-term financial requirement of a business. Know the operating procedures of various banking facilities for importers and exporters. Understand and mitigate the risk and fraud in international trade. Know the technique (facts and figures) of preparing loan proposal to the bank. Understand the computation of the quantum of net working capital requirement of a company to meet the short-term and long-term financial needs so as to justify to the bank. Contents Definition of Letter of Credit (LC) Types of LC - Normal Irrevocable LC - Unconfirmed LC - Confirmed LC - Red Clause LC - Revolving LC - Transferable LC - Back-to-Back LC - Standby LC Parties Involved in LC Transaction Export Documents LC Procedures Examples of LC (Real LC if Possible) Highlights on UCP600, URC522 and URR525
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INCOTERMS International Standard Bank Practice (ISBP) for Examination of Documents Under LC
Who Should Attend Financial Controllers, Account Executives, Finance Executives and personnel involve in importing, manufacturing, exporting, shipping, freight forwarding, and trading concerns. Dates: Apr 7, Aug 3, Nov 9 In-House Training Available Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM450 Non-Members RM600
(New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of programmes.)
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7. 7.1
OPERATIONS AND LOGISTICS Production Planning and Control
In todays competitive global and business environment, it is essential to have a thorough knowledge and understanding of production planning and scheduling so as to reduce the overall manufacturing costs and thus improve productivity. Production planning and scheduling are concerned with the volume and timing of outputs, the utilisation of operations capacity, forecasting and developing material requirement plans, managing inventory, and managing for world class competition, just-in-time manufacturing and managing for quality. Objectives Explain a comprehensive overview of the various aspects of production planning and scheduling. Develop skills in viewing and analysing specific production problems with an understanding of the organisations objectives, needs and resource constraints. Use tools and techniques for the analysis of production problems. Contents Operation Management and Production Planning and Control Forecasting Aggregate Planning Capacity Planning Location Role in Inventory Management Master Scheduling for Production (MPS) Materials Requirement Planning (MRP) Operations Scheduling (OS) Inventory Management Who Should Attend Production Managers, Executives and Senior Supervisors who are responsible for manufacturing. Others involve in planning and production control will also benefit from this programme. Dates: Jan 18-19, May 17-18, Oct 4-5 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 7.2 Supply Chain Management
In the simplest sense, the supply chain is the process of creating products for customers. Supply chains span from raw materials to manufacturing, distribution, transportation, warehousing, and product sales. As you can imagine, when the number of resources, operations, and functions increase, managing this supply chain can become very complex. As a result, managing a portfolio of assets and relationships to transform raw material into finished goods for consumers in the most efficient manner will provide a competitive edge for your organisation. Objectives Have a comprehensive overview of the various aspects of supply chain management. Link forecasting to capacity. Enhance understanding and decision making capability in scheduling and sequencing. Better quantify, measure, and seek improvements. Understand and anticipate issues to reduce costs and wastes.
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Improve handling of the critical components - culture and human resource.
Contents Supply Chain Management Supply Chain Optimisation Roles of Sourcing and Purchasing Capacity Human Matrix Optimisation The Role of Just-In-Time (JIT) 5 Basic Activities of Supply Chain Operational Scheduling and Sequencing Supply Chain Success Who Should Attend Managers, Executives, Officers and Supervisors who deal with a whole spectrum of business and organisation processes, from sales, purchasing, manufacturing, warehousing, logistics, and etc. Dates: Mar 22-23, July 19-20, Dec 9-10 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 7.3 Effective Negotiation Skills for Purchasers
This programme is primarily designed to create an understanding on the techniques and skills involved in purchasing negotiations. It is intended to make participants identify their strengths and weaknesses, and be aware of the need to continuously develop their negotiation skills through practices in enhancing their competency to gain the best deal in the purchasing of materials and services. Objectives Identify concepts and practices of successful negotiations to improve competency in achieving organisational purchasing objectives. Apply negotiation skills, techniques and knowledge in effectively executing the tasks of getting the best deal in buying of materials and services. Gain confidence in interfacing with vendors. Contents What is Negotiation? Internal and External Negotiations Analysis of Current Style Preparation and Planning Setting Buying Objectives Information Gathering The Power of Listening Appropriate Question Types Methods of Persuasion Rules for Persuasion Techniques The Human Elements Who Should Attend Purchasing Managers, Executives and Officers who are interested to acquire the knowledge, techniques and skills in negotiating will find the programme useful and beneficial.
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Dates: June 28-29, Nov 8-9 In-House Training Available Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM850 7.4 Effective Purchasing Management
In order for companies to focus on the changing role of the purchasing function in the twenty-first century, the fundamental areas of practical management techniques and skills in purchasing have to be examined. This programme will assist the purchasing personnel to improve their operations in meeting corporate objectives and goals. Objectives Examine the various elements involved in making purchasing decisions. Analyse the skills used in purchasing negotiations. Identify problems commonly faced in administering purchasing functions. Contents Purchasing Management Managing Subordinates in the Purchasing Department Systematic Management Approach in Making Factual Decision Legal Aspects in Purchasing Drafting of Terms and Conditions of Contract Purchasing Negotiation Economics Consideration in Purchasing Developing Techniques in Purchasing Management Who Should Attend Purchasing and Materials Managers, Executives and Officers who need to gain vital knowledge and experience in managing the Purchasing Organisation. Dates: May 12-13, Aug 9-10, Dec 13-14 In-House Training Available Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM850 7.5 Inventory and Stores Management
Stock control procedures and system as well as the stocktaking and stock evaluation functions will indefinitely affect the economy of an organisation. This programme highlights the importance of efficient and effective management of inventory and stores. It examines the control for functions in the stores. Objectives Develop skills in the field of control for various functions and responsibilities in the stores. Understand the activities and operations of an efficient store. Learn the different techniques used to control stock while maintaining a high standard of safety and hygiene in the store. Contents Stores Function and Organisation Stock Identification and Vocabulary Stock Control and Administration Provisions of Establishment and Authorised Holdings Store Cycle Procedures Involving the Receiving of Materials from Suppliers Principles And Procedures of Stocktaking
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Physical Aspects of Storekeeping Some Special Types of Stock Assessing the Performance and Efficiency in the Stores Department
Who Should Attend Inventory Controllers, Store Managers and Officers who are interested to acquire knowledge and skills in controlling the store activities and operations, will find the programme useful and beneficial. Dates: June 14-15, Dec 8-9 In-House Training Available Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM850 7.6 Materials Planning and Control
Businesses today must have a good understanding of the value structure and strategy of materials management in order to be competitive. Holding costs for raw materials account for the largest component of working capital in most organisations. Thus, new and effective techniques need to be adopted in order for the inventory to move efficiently and for purchasing costs to be reduced. Objectives Examine various aspects of managing materials requirements. Design a systematic approach in order to prevent down times caused by materials shortages and other delay factors. Plan and forecast materials in terms of economical and operational efficiencies. Contents Organisation and Functions of Materials Planning and Control Budget and Budgetary Control Master Scheduling Plan (MSP) Distribution Requirements Planning (DRP) Time-Phasing Requirements (TPR) Capacity Requirements Planning (CRP) Materials Requirements Budget (MRB) Materials Requirements Planning (MRP) Work Study Statistical Considerations in Materials Planning and Control Break-Even Analysis Who Should Attend Purchasing Executives, Materials Planners, Purchasers, Logistics Managers, Inventory Controllers and all those whose jobs require them to plan and organise materials to meet their organisations objectives. Dates: Apr 19-20, Oct 18-19 In-House Training Available Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM850 7.7 Perancangan dan Pengawalan Inventori
Conducted in Bahasa Malaysia, this programme has been specially designed to expose participants to the principles and practices of managing inventory in a manufacturing environment. Businesses today must have a good understanding of the value structure and strategy of materials management in order to be competitive. Holding costs for raw materials
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account for the largest component of working capital in most organisations. Thus, new and effective techniques need to be adopted in order for the inventory to move efficiently and for purchasing costs to be reduced. Objectives Identify concepts and practices of planning and controlling inventory. Apply the techniques, knowledge and skills to effectively execute the tasks entrusted. Uplift the confidence of the participants to initiate development in managing inventory effectively. Contents Konsep Organisasi Klasifikasi Bahan-bahan Keperluan Perancangan Inventori Menentukan Keperluan Inventori Perancangan Keperluan Bahan Maklumat-Maklumat Penting dalam Perlaksanaan MRP Konsep dan Amalan JIT Mengawal Bahan-bahan Lebihan dan Buangan Who Should Attend Executives, Supervisors and Clerks who are directly or indirectly involved in materials planning and control, inventory and financial control. Dates: Mar 15-16, July 14-15 In-House Training Available Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM850 7.8 Operasi Stor dan Gudang
There is no doubt that efficient store and warehouse operations provide the core for successful business operation. The lack of inventory and stores management would also affect the smoothness of your business. Conducted in Bahasa Malaysia, this programme explores the operational functions and principles of stores and warehouses by examining their procedures and current practices. Objectives Identify the principles and functions of operating store and warehouse in order to increase productivity. Identify the responsibilities of the staff members of store and warehouse management. Apply proper and good practices in the management of store and warehouse. Contents Stor dan Inventori Kaitannya dengan Operasi Perniagaan Perhubungan Stor dengan Jabatan-Jabatan Lain dalam Organisasi Perniagaan Pengenalan dan Kodifikasi Barang Kawalan Inventori Sistem Lokasi Stok Prosedur-Prosedur dalam Pentadbiran Operasi Stor Pemeriksaan dan Pengiraan Stok Perakaunan Inventori Keselamatan Kerja di Stor dan Gudang Keselamatan Harta Benda Stor dan Gudang
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Who Should Attend All personnel from the store and warehouse management functions who have difficulty in comprehending the contents of a similar programme conducted in the English Language. Dates: May 10-11, Aug 4-5, Nov 10-11 In-House Training Available Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM850 7.9 Pengiraan dan Penilaian Stok
Conducted in Bahasa Malaysia, this one-day intensive programme has been specially designed to help participants to conduct effective and proper counting of stock items in the stores and warehouses to ensure accuracy of available stocks and also investigate stock discrepancies effectively. Objectives Conduct effective and proper counting of stock items in the stores/warehouses to ensure accuracy of available stocks. Investigate stock discrepancies effectively. Understand the various methods of stock valuation and its implications to the companys financial accounts. Contents Pentadbiran Stor dan Pengawalan Stok Secara Umum Stok Sebagai Harta Stok Sebagai Satu Unsur Kos Pemeriksaan Stok Tahunan Pemeriksaan Stok Secara Berterusan Perakaunan Stok Cara-cara Penilaian Stok Who Should Attend Store Supervisors, Store Clerks and Clerical staff in the Finance/Accounting/Warehouse Departments who are directly or indirectly involved in store administration and control of stocks. Dates: Apr 21, Oct 20 In-House Training Available Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM450 Non-Members RM600 7.10 Stocktaking and Evaluation
This one-day intensive programme has been specially designed to help participants to conduct effective and proper counting of stock items in the stores and warehouses to ensure accuracy of available stocks and also investigate stock discrepancies effectively. Objectives Conduct effective and proper counting of stock items in the stores/warehouses to ensure accuracy of available stocks. Investigate stock discrepancies effectively. Understand the various methods of stock valuation and its implications to the companys financial accounts. Contents Overview of Stores Administration and Control of Stocks
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Stock as an Asset Stock as an Element of Cost Stock as an Element of Expenditure Annual Stocktaking Perpetual Stock Checking Stock Accounting Stock Valuation Methods
Who Should Attend Store Supervisors, Store Clerks and Clerical staff in the Finance/Accounting/Warehouse Departments who are directly or indirectly involved in store administration and control of stocks. Dates: July 28, Dec 15 In-House Training Available Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM450 Non-Members RM600 7.11 Kanban Scheduling System for Efficiency Enhancement
Kanban scheduling systems are amongst the simplest, effective and inexpensive means for manufacturing production and inventory control. The concept is proven to reduce inventory, eliminate stockouts, displace massive computers and slash overhead. They improve both service and quality. Kanban is a key component of Lean Manufacturing strategies. Objectives Understand the concept and implementation of Kanban. Help companies improve efficiency and reduce cost. Enhance their awareness of wastes reduction, lean/just-in-time and link to Kanban. Increase employee participation in problem solving. Realise impact of production types in managing efficiency. Contents Introduction to Just-In-Time, Lean and Value-Added Jobs Waste Reduction and the Just-In-Time System Types of Production Concept of Push and Pull Manufacturing What is Kanban? The Kanban Approach and its Benefits Implementation and System Design Integrating Kanban and Other Scheduling Systems Hierarchy of Methodology Case Study Who Should Attend Personnel from Operations, Planning, Logistics/Warehousing, Purchasing/Procurement, Engineering, Quality, and all those who wish to improve their understanding and skills in relation to the application of Kanban in their organisations. Dates: Upon Request Duration: 2 days In-House Training Available Scheme: SBL CPD Hours: 14
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7.12
Line Balancing Techniques
Effective Line Balancing forms the core of every successful organisation as the strive to increase productivity without incurring unnecessary costs gathers steam. Factors contributing to high costs such as excessive overtime and manpower, high level of inventory and idle time are all part of the results of poor line balancing. The need to deal effectively with the problems of production scheduling means more staff need to have a comprehensive understanding of the principles and functions of how production works and this course primarily aims to deliver the foundation to a more solid management. Objectives Understand line balancing and its impact. Acquire a comprehensive understanding of the major methods of line balancing. Recognise the sequencing and scheduling problems in any operation systems. Solve problems at operation level by using the appropriate production techniques. Contents Scheduling Techniques Application of Just-In-Time (JIT) Systems Performance Management Flow Analysis and Line Balancing Techniques Who Should Attend Production Planning Managers/Executives, Material Managers/Executives, Inventory Control Managers/Executives, Engineers and Executives from the manufacturing and related industries. Dates: Upon Request Duration: 2 days 7.13 In-House Training Available Scheme: SBL CPD Hours: 14
GMP Audit of Sanitation and Plant Operations
The purpose of GMP audit is to verify the effectiveness of implementation of written plans such as Sanitation Standard Operating Procedures (SSOP). It is also to determine the degree of plan adherence by employees and to redefine the critical limits to achieve overall accuracy of SSOP documentation. A self assessment system needs to be established to define the scope of audit, responsibility, frequency and selection of competent auditors to carry out this exercise. By implementing this self assessment, a company can detect nonconformance at an early stage to prevent any unsafe products delivered to consumers and eventually lead to economic loss. Objectives Carry out an effective audit on the company's overall GMP system to comply with the SSOP. Understand the audit framework, which covers auditing skills, objective information and evidence gathering, writing of audit notes and audit report. Establish proper audit trails. Accurate reporting on the overall system status at a minimum cost. Contents The Management of Auditing Practical Audit at Plant Preparation of the Audit Programme Practical Preparation of Audit Documents Preparation of the Audit Checklist
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Preparation of the Nonconformance Reports Preparation of the Audit Report Analysis of Audit Results
Who Should Attend GMP/HACCP Internal Auditors who would like to implement and maintain GMP/HACCP certification. This training provides audit management skills to meet GMP/HACCP requirements. Dates: Upon Request Duration: 2 days 7.14 In-House Training Available Scheme: SBL CPD Hours: 14
Systematic Distribution and Warehouse Management
Cost effective ways of improving warehouse productivity and reducing operating costs are necessary to achieve optimum profits. Distribution and warehousing operations require substantial planning in order to meet customers demands all the time. This programme will highlight the importance of an effective and efficient distribution system and warehouse management. Objectives Analyse the various techniques and practices used in organisations. Apply the principles in distribution and warehouse management. Identify cost-effective ways of improving warehouse productivity and reducing operating costs. Contents Planning a Distribution System Distribution Management Principles Systematic Method of Distribution Resources Planning Planning a Delivery Network Determining the Optimum Cost of Distribution Principles of Planning a Warehouse Factors Affecting Warehouse Plan Space Consideration in the Warehouse Warehouse Management Who Should Attend Distribution Managers, Warehouse Managers, Production Managers, Operations Managers, Logistics Managers, Supervisors and all those whose jobs require them to manage and control the overall functions and responsibilities of Distribution and Warehousing. Dates: Upon Request Duration: 2 days In-House Training Available Scheme: SBL CPD Hours: 14
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8. 8.1
QUALITY SYSTEMS AND PRODUCTIVITY IMPROVEMENT Lean Manufacturing for Optimum Production
The concept of Lean Manufacturing leading to the optimisation of production is a quantum leap in manufacturing advancement. The results of Lean Manufacturing include better utilisation of resources which are in alignment with organisational vision and objectives. Objectives Understand the concepts and implementation of Lean Manufacturing. Have a working knowledge of 5S, JIT and Kaizen. Enhance awareness of wastes reduction. Use the various tools available to enhance effectiveness. Contents Introduction to Lean Manufacturing Kaizen in Lean Manufacturing Just-In-Time System Inventory Management 5S in Lean Manufacturing The Various Tools for Lean Manufacturing Who Should Attend Managers, Executives and those who wish to improve their understanding and skills in relation to the application of lean management in manufacturing. Dates: Feb 4-5, June 21-22, Nov 1-2 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 8.2 Productivity Improvement for Profit Maximisation
An interesting thought: Some organisations do less with more, some do more with less. The questions are: which organisation do you belong to? Which organisation do you think you should belong to? Are you facing the hand-to-mouth situation and doing the fire-fighting job? Productivity is a solid philosophy which helps build competitiveness leading to profitability. This is precisely what this programme aims to achieve. Objectives Define the real meaning of productivity and its application. Measure and improve on a continuous basis. Understand the concept of value-add. Comprehend the relationship between work and time. Improve planning capability. Enhance skills in understanding yourself and managing people. Contents Real Productivity How to Measure Productivity? The Link to Profit Maximisation Parkinson Principle Concept of Best Performance Concept of Value Add in Productivity
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International and Industrial Benchmarking Technical Aspects of Productivity Management and Improvement
Who Should Attend Managers, Supervisors, Executives, Officers and other personnel involved in Operations, Sales, Production, Planning, Quality, Engineering, Training and anyone wishing to gain knowledge on productivity to increase their work performance. Dates: Apr 8-9, Aug 11-12 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 8.3 Bengkel Kualiti: 7 Alat QC dan Pelaksanaan QCC
This is a hands-on training programme designed to impart the skill to use the 7 QC tools to solve quality problems and undertake improvement projects. Participants will also learn the Quality Control Circles (QCC) philosophy and methodology. Use of PDCA system will be emphasised. Objectives Explain QCC concept and its use. Explain PDCA concept and relate it to 7 QC tools. Collect and analyse data using the 7 QC tools. Contents Konsep Asas QCC PDCA Checksheet Carta Pareto (Pareto Chart) Rajah Tulang Ikan (Fish-Bone Chart) Carta Kekerapan (Histogram) Carta Kawalan (Control Chart) Graf Serakan (Scatter Chart) Analisa Berlapisan (Stratification) Pelaksanaan QCC Who Should Attend QCC Team Leaders, QCC Team Members, QCC Facilitators, Production/QC and QA personnel and Technicians from Operator level to Supervisory level. Dates: Feb 8-9, July 26-27 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 8.4 Teknik Kawalan Kualiti Untuk QC
Quality and Quality Assurance Control are key values in manufacturing today, and the QA/QC group plays a key role in ensuring that the customer receives only quality product. To achieve this, it is imperative that companies have a well-trained and highly-skilled group of QA/QC personnel who are not only able to detect problems but also prevent problems from occurring. In many industries, experienced operators are promoted to QA/QC Inspectors and Supervisors without sufficient skills training to help them be effective. Conducted in Bahasa Malaysia, this training programme aims to address this issue.
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Objectives Explain the importance of prevention. Explain concept of zero defect. Conduct effective audits. Collect data using checksheets. Analyse data using Pareto diagrams. Implement effective segregration for the production floor. Read and understand AQL tables. Contents Apakah Kualiti? Bagaimana Mencapai Kualiti? Definisi Konsep Zero Defect Peranan dan Tanggungjawab Sifat-Sifat QA/QC Cemerlang Mencegah Campuran Mengesan dan Mencegah Rejects Pengumpulan Data Analisa Data Jadual AQL Analisa Berlapisan Who Should Attend QA/QC Inspectors, QA/QC Supervisors, QA/QC Auditors and Quality Checkers. Dates: Apr 28-29, Oct 13-14 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 8.5 Bengkel Produktiviti: Pelaksanaan 5S
All manufacturing companies are facing increasing competition, rising costs and an increasingly demanding customer base. It is essential that an effective productivity and quality improvement strategy is in place to see the company succeed in the market place. Although very basic, 5S (or similar) systematic housekeeping system will help build a solid foundation for other improvement activities. Proper implementation of 5S also helps transform the workforce and build a culture of responsibility and improvement. Conducted in Bahasa Malaysia, this programme is practical and helps build mental models that participants can implement at their workplace. Objectives Explain each of the 5S in detail. Explain at least three systems for Seiri. Explain the seven principles of Seiton. Prepare a complete Seiso schedule. Perform 5S audit and present report. Given a work area and materials, rearrange any workplace to 5S standard. Use 5S kit to start 5S implementation. Contents Konsep dan Manfaat 5S SEIRI Asingkan SEITON Susun SEISO Kebersihan
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SEIKETSU Piawai SHITSUKE Disiplin Pelaksanaan 5S
Who Should Attend 5S Committee Members, Manufacturing, Administrative and Logistics personnel at all levels. Dates: Mar 8-9, Oct 11-12 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 8.6 Productivity Workshop: 5S Implementation
All manufacturing companies are facing increasing competition, rising costs and an increasingly demanding customer base. It is essential that an effective productivity and quality improvement strategy is in place to see the company succeed in the market place. Although very basic, 5S (or similar) systematic housekeeping system will help build a solid foundation for other improvement activities. Proper implementation of 5S also helps transform the workforce and build a culture of responsibility and improvement. This programme is practical and helps build mental models that participants can implement at their workplace. Objectives Explain each of the 5S in detail. Explain at least three systems for Seiri. Explain the seven principles of Seiton. Prepare a complete Seiso schedule. Perform 5S audit and present report. Given a work area and materials, rearrange any workplace to 5S standard. Use 5S kit to start 5S implementation. Contents Concept and Benefits of 5S SEIRI Organisation (Sort Out) SEITON Neatness (Systematic Arrangement) SEISO Cleaning (Cleaning and Inspection) SEIKETSU Standardisation (Maintain) SHITSUKE Discipline (Good Habits) 5S Implementation Who Should Attend 5S Committee Members, Manufacturing, Administrative and Logistics personnel at all levels. Dates: May 12-13, Mov 8-9 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 8.7 Bengkel Produktiviti: Latihan Juruodit 5S
Proper implementation of 5S also helps transform the workforce and build a culture of responsibility and improvement. To make a 5S system sustainable, an effective 5S audit needs to be in place. Without such a system, the 5S effort will lose momentum and eventually stall. This hands-on training is designed to develop the skills needed for a 5S auditor to develop checklists, plan 5S audits, perform 5S audits and prepare 5S audit reports.
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Objectives Explain purpose of 5S audits. Prepare a 5S checklist for an area. Perform 5S audit. Prepare 5S audit report. Prepare a before-after standard for a work area. Communicate effectively with auditee. Contents 5S Overview 5S Principles Types of 5S audits Checklist-Based Audit Types of Checklists Picture-Based Audits Individual vs Team-Audit Audit Process Common Audit Problems Who Should Attend 5S Committee Members, 5S Auditors and Managers. Dates: June 28-29, Dec 1-2 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 8.8 Failure Mode and Effect Analysis (FMEA)
FMEA is a tool for planning and setting up proper controls at key process points in manufacturing. This programme will address the requirements of troubleshooting in production with a focus on controlling/eliminating discrepancies and preparing proper action plans on the disposition in the event of discrepancies and failures. FMEA is also a requirement for companies pursuing QS9000 quality systems. FMEA is a well-documented procedure and it provides a standardised document that is being followed by automotive suppliers. Objectives Define failure mode and effect analysis (FMEA). Explain how FMEA helps improve reliability, cost and lead time. Identify the 3 stages of "Bathtub Curve" and types of failures they represent. Explain and illustrate the purpose of design and process FMEAs. Use and practice appropriate FMEAs at workplace. Identify several potential benefits of using FMEA. Identify the key imperatives of an effective FMEA implementation. Contents Definition and Purpose of FMEA FMEA Approach and Benefits Definition of Failure Modes Failure Causes Failure Effects Mitigation and Controls Common Manufacturing Practice on the Production Shop Floor
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Common Engineering Practices in the Product Life Cycle Risk Assessment Risk Priority Number (RPN) Reaction Plan Design FMEA Process FMEA Service FMEA Control Plan FMEA and Control Plan Integration Common Problem Faced in Workplace
Who Should Attend Quality, Research and Development, Process Control and Supplier Quality Engineers, Supervisors and Technicians. Dates: Mar 24-25, June 14-15, Oct 25-26 In-House Training Available Duration: 2 days Scheme: SBL/SBL-KHAS CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 8.9 Process Control: Measurement and Calibration
ISO 9000 Quality System Standards requires the supplier to control, calibrate and maintain inspection, measuring and test equipment, whether owned by the supplier or provided by the purchaser, to demonstrate the conformance of the product to the specified requirements. While measurement denotes the system for evaluating and calculating the seven fundamental units of measure for the International System of Units (SI Units), calibration denotes the act of monitoring a set of degrees or measurement marks for any equipment to remain accurate and precise. Objectives Understand the control procedure in selecting appropriate inspection, measurement and test equipment. Define the process employed for calibration of inspection, measurement and test equipment. Avoid common pitfalls in measurement and calibration. Contents Measurement Concept Science of Measurement Measurement Standards Sources of Error in Measurement of Length, Mass and Time Expression of Uncertainty and Confidence in Measurements Sources of Systematic Error and Uncertainty in Electrical Measurement Gage Repeatability and Reproducibility Analysis Calibration Control and Schedule Traceability Chain for Length Factors Affecting Credibility of Calibration Calibration Practice Who Should Attend All levels of management and employees who are involved in the calibration inspection, measurement and test activities.
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Dates: Apr 12-13, Aug 18-19, Dec 15-16 In-House Training Available Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM850 8.10 Understanding ISO 9001:2008 Quality Management System Requirements
This course provides key messages that are needed to obtain value from your organisations implementation of ISO 9001:2008. Either directly or indirectly, ISO 9001:2008 will have profound effect on any industry in this decade. In todays business, the criteria of consistent satisfaction of customer expectations as the basis for setting of strategy and objectives, the improvement of processes worldwide, and the measurement and overall improvement in strategic areas are essential to an organisations survival. All of these issues are also critical to ISO 9001:2008 implementation. This course includes a review of provisions and requirements, implementation and procedures preparation, the process mapping for identifying process interactions and more. Objectives Gain knowledge of the ISO 9001:2008 Standard. Identify key processes, including process mapping, and techniques required in fulfilling the standards. Identify and manage the key and support processes. Acquire knowledge to help prepare your company for QMS certification or maintenance. Improve customer satisfaction through the understanding and application of the international quality standards. Develop a business management system control plan. Contents Introduction to ISO 9001:2008 Understanding Section 4 Quality Management System Understanding Section 5 Management Responsibility Understanding Section 6 Resource Management Understanding Section 7 Product Realisation Understanding Section 8 Measurement, Analysis and Improvement Who Should Attend Managers, Executives, Officers, Internal Auditors and Engineers. Dates: Feb 3-4, May 24-25, Aug 16-17, Nov 22-23 Duration: 2 days Scheme: SBL Fees: FMM Members RM750 Non-Members RM950 8.11 Understanding ISO13485:2003 Requirements In-House Training Available CPD Hours: 14
This course provides key messages that are needed to obtain value from your organisations implementation of ISO 13485:2003 in compliance with applicable regional regulatory requirements. Either directly or indirectly, ISO 13485:2003 will have profound effect on the medical devices industry in this decade. In todays medical supplies industry, the criteria of safe and effective medical devices are the key factors in meeting the customer expectations.

Objectives Gain in-depth understanding on ISO 13485: 2003 Standard and US FDA QSR. Apply the ISO 13485:2003 QMS to provide safe and effective products. Identify key processes, including process mapping, and techniques required in fulfilling the regulatory requirements and ISO 13485:2003 requirements.
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Contents Introduction to ISO 134585:2003 Understanding Section 4 Quality Management System Understanding Section 5 Management Responsibility Understanding Section 6 Resource Management Understanding Section 7 Product Realisation Understanding Section 8 Measurement, Analysis and Improvement Who Should Attend Quality Managers, Auditors of medical device, Executives and Team Members of implementation project and Suppliers to the organisation. Dates: Apr 14-15, Oct 27-28 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 8.12 Implementing and Maintaining ISO/TS 16949:2009
This course provides key messages that are needed to obtain value from your organisations implementation of ISO/TS 16949:2009. Either directly or indirectly, ISO/TS 16949:2009 will have profound effect on the automobile industry in this decade. In todays automotive industry, the criteria of consistent satisfaction of customer expectations as the basis for setting of strategy and objectives, the improvement of processes worldwide, and the measurement and overall improvement in strategic areas are essential to an organisations survival. All these issues are also critical to ISO/TS 16949:2009 implementation. Objectives Describe the ISO/TS 16949:2009 requirements for automobile industry. Identify key processes, including process mapping, and techniques required in fulfilling the standards' and ISO/TS 16949:2009 requirements through a case study exercise. Identify customer-oriented, management-oriented and support-oriented processes. List relevant customer-specific requirements and preparing customer-specific requirements matrix. Develop a business management system control plan and understand the ISO/TS 16949:2009-based control plan and other core tools. Contents Introduction to ISO/TS 16949:2009 Understanding Section 4 Quality Management System Understanding Section 5 Management Responsibility Understanding Section 6 Resource Management Understanding Section 7 Product Realisation Understanding Section 8 Measurement, Analysis and Improvement Who Should Attend Managers, Executives, Officers and Engineers. Dates: June 16-17, Nov 24-25 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 8.13 ISO 9001:2008 and ISO 14001:2004 Internal Auditing
This course prepares those new to auditing to conduct internal audits against quality, environmental, and perhaps safety and other specified criteria. Participants will learn the
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basic auditing conventions to qualify as an internal auditor or for self-improvement. In either case, both participants and the organisation will benefit from the new skills gained. Objectives Perform added-value internal management systems auditing. Understand the process approach to auditing. Prepare for QMS/EMS certification or maintenance. Learn how to review performance management system during audit. Improve customer satisfaction through correct application of the internal auditing approach.

Contents Understanding the Quality/Environmental Management System Process Approach to Auditing Process Mapping and Matrix Audit Planning and Preparation Conducting Audits Audit Reporting
Who Should Attend Appointed and potential Internal Quality Auditors from all levels of staff such as Managers, Executives, Engineers, Supervisors and Line Leaders. Dates: July 12-13, Dec 13-14 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 8.14 Toyota Production System
The Toyota Production System was conceived from interactions with the employees of all Manufacturing industry in Japan. Immediately during the modernisation and industrial development, this is the System that has been implemented to reduce production losses and prolong the industrial life all over the world. Objectives Realise the impact of Kakushin (Innovation) at workplace. Implement Tanou Ka (Multi-Process) among workers. Gain benefits of Kanban and Andon System. Abolish Chukan Soko (intermediate warehouse) by implementing Pull System. Understand Automation and Autonomation. Contents Business Management Toyota Production System Waste Discovery Waste Elimination Realisation of Just-In-Time Autonomation and Standard Operations Who Should Attend General Managers, Deputy General Managers, Senior Managers, Managers, Executives and those who wish to improve the financial management in manufacturing industry. Dates: Upon Request Duration: 2 days In-House Training Available Scheme: SBL CPD Hours: 14
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8.15
Productivity Workshop: Waste Elimination
Productivity improvement has become the mantra of Manufacturing management in Malaysia in preparation for regional and global challenges. Many managers focus exclusively on cut-cost to achieve this while people on the shopfloor focus on more output. What is missing on the shopfloor is a systematic effort to identify and reduce waste. This programme focuses on 7-waste (MUDA) elimination framework pioneered by Toyota. Objectives Explain the relationship between productivity and waste. Identify the 7 wastes. Systematically reduce wastes and increase productivity. Quantify wastes. Identify causes and suggest solutions. Use PDCA methodology and waste reduction worksheet to drive the waste reduction process. Contents The Manufacturing Challenge Productivity and Waste Waste of Time (Waiting) Waste of (Excessive) Motion Waste of (Excessive) Transport Waste of Defects (Poor Quality) Waste of Process Waste of Excessive Stock Waste of Overproduction Waste of Human Resource and Waste of Space Waste Reduction Strategy Who Should Attend Manufacturing, QA-QC, Operations, Support and Administration personnel. This course is suitable for shopfloor to middle management personnel. Dates: Upon Request Duration: 2 days 8.16 In-House Training Available Scheme: SBL CPD Hours: 14
Lean Organisation and Impact of Culture and Leadership
The concept of lean organisation leading to its optimisation is a quantum leap in the advancement of efficiency. It all started from the 1991 book The Machine That Changed The World by James P. Womack, Daniel T. Jones and Daniel Roos, and suddenly every organisation wants to be a Toyota. As its popularity grows, many lean experts were trained and many organisations have no shortage of these qualified people. However, many companies achieve far less than potentially possible. Why? Objectives Understand the concepts and nuances of lean organisation. Have a working knowledge of continuous improvement. Enhance awareness of wastes reduction. Play constructive roles in supporting improvement. Be aware of types of hurdles in lean implementation. Improve on their soft skills in managing and leading people in any improvement project.
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Contents The Concept of Ownership and Empowerment Types of Leadership Styles Supporting Implementation of Lean Emotional Intelligence and Impact on Lean Power and Politics: Impact on Lean Motivational Context in Lean Application Managing Change: How to Introduce Lean to Our People? Who Should Attend All levels of personnel who have subordinates and those who wish to improve their understanding and skills in relation to the implementation of lean management. Dates: Upon Request Duration: 2 days 8.17 In-House Training Available Scheme: SBL CPD Hours: 14
Problem Solving with 7 QC Tools
The 7 QC Tools have been the foundation for Japans quality revolution. Simple yet powerful, these tools will empower teams to solve shop floor problems using a fact-based approach. The 7 QC tools represent the seven techniques that have been used successfully to measure quality and assist in the continuous improvement, including problem-solving. These tools are applicable to both service and manufacturing. The seven tools are: Flowcharts/check sheets, scatter diagrams, histograms, Pareto diagrams, cause-and-effect diagrams, Run charts and Control charts. Objectives Improve quality and productivity. Analyse and increase process capability. Use factual approach in solving problem. Enhance teamwork. Contents Overview of Practical QC Tools 7 QC Tools 7 QC Tools Applications Study Summarising and Reporting Who Should Attend QCC Team Leaders, QCC Team Members, QCC Facilitators, Production/QC and QA personnel. Dates: Upon Request Duration: 2 days 8.18 In-House Training Available Scheme: SBL CPD Hours: 14
Statistical Process Control (SPC)
Statistical Process Control (SPC) is not only a useful tool to control process, it is also a powerful tool to optimise the amount of information needed for use in making process and even management decisions. Statistical techniques provide an understanding of the business baselines, insights for process improvements, communication of value and results of processes. Objectives Understand the terminology and key concept of statistical applications in SPC. Learn and appreciate causes of variation, both common and special causes.
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Understand the methods and applications of process capability study. Develop and design effective statistical process control method. Determine appropriate sample size and understand the associated risk. Conduct real time analysis and dynamically improve process capability. Explain concerns on statistical process control to relevant personnel.
Contents Concept of SPC Variables SPC Control Charts Attributes SPC Control Charts Variations of Conventional Control Charts Implementation Issues Who Should Attend Quality/Process Managers, Engineers, Supervisors, Product/Process Development Teams, Internal Quality Auditors, SPC Facilitators and anyone looking to gain a better understanding of SPC. Dates: Upon Request Duration: 2 days In-House Training Available Scheme: SBL CPD Hours: 14
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9. 9.1
ENGINEERING AND MAINTENANCE The Design, Construction, Operation and Maintenance of Pipeline Systems
Within industry, piping is a system of pipes used to convey fluids (liquids and gases) from one location to another. The engineering discipline of piping design studies the efficient transport of fluid. Industrial process piping (and accompanying in-line components) can be manufactured from wood, glass, steel, aluminium, plastic, copper, and concrete. The in-line components, known as fittings, valves, and other devices, typically sense and control the pressure, flow rate and temperature of the transmitted fluid, and usually are included in the field of piping design. Piping systems are documented in Piping and Instrumentation Diagrams (PID). Objectives Differentiate between the different classes of piping. Understand the design, construction, operations and maintenance requirements of piping systems. Implement strategies and methodologies to create an effective piping maintenance programme. Identify and address piping operational problems at all levels. Implement mechanisms to measure piping performance at all levels. Contents Design Strategy General Piping Design Metallic Piping Systems Plastic Piping Systems Rubber and Elastomer Piping Systems Thermoset Piping Systems Double Containment Piping Systems Lined Piping Systems Valves Ancillary Equipment Corrosion Protection Who Should Attend Facilities Engineers, Maintenance Engineers, Design Engineers, Production and Manufacturing Engineers, Architects, Property/Asset Managers, Technicians and anyone involved in piping systems. Dates: June 9-10, Nov 24-25 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 9.2 The Theory, Design, Operation and Maintenance of Air Compressors
Compressed air is used widely throughout industry and is often considered the fourth utility (after electricity, water and gas) at many facilities. Almost every industrial plant, from a small machine shop to an immense pulp and paper mill, has some type of compressed air system. In many cases, the compressed air system is so vital that the facility cannot operate without it. A properly managed compressed air system can save energy, reduce maintenance, decrease downtime, increase production throughput, and improve product quality.
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Objectives Understand the design, construction, operations and maintenance aspects of the various types of air compressors used. Understand the various costs involved in compressed air. Aware of the safety and environmental issues associated with air compressors. Contents Compressors and Auxiliary Equipment Dimensioning and Installation The Compressor Room Economical Considerations Examples of Calculations Current Standards and Norms Who Should Attend Facilities Engineers, Maintenance Engineers, Design Engineers, Production and Manufacturing Technicians and anyone who would like to widen their knowledge on the theory of air compressors. Dates: Apr 21-22, Sep 27-28 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 9.3 The Theory, Design, Operation and Maintenance of Centrifugal Pumps
It can rightly be claimed that no machine and very few tools have had as long a history in the service of man as the pump, or have filled as broad a need in his life. Every process which underlies our modern civilisation involves the transfer of liquids from one level of pressure or static energy to another. Pumps have played an essential role in our life ever since the dawn of civilisation. Worldwide developments in pump theory, design and applications have continued to emerge, and these have begun to affect the outlook of pump engineers and users. Pumps have continued to grow in size, speed and energy level, revealing new problems that are being addressed by innovative materials, mechanical and hydraulic design approaches. Objectives Learn the various types of centrifugal pumps, their functions and terminologies used. Understand the design methodologies for centrifugal pumps. Understand the various maintenance methods for centrifugal pumps. Understand the application of centrifugal pumps in the various industries. Contents Net Positive Suction Head and Specific Speed Pump and System Characteristic Curves Power, Efficiency and Electrical Requirements Variable Speed Systems Affinity Laws Pump Installation, Alignment and Field Testing Methods Pump Operations and Maintenance Vibration Analysis Safety and Pump Plant Renovation Who Should Attend Facilities Engineers, Maintenance Engineers, Design Engineers, Technicians and anyone who would like to widen their knowledge on the theory of pumps.
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Dates: May 19-20, Oct 20-21 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 9.4 Equipment Efficiency Through Maintenance Management
The rapid aging of production assets and increasing maintenance cost have prompted many companies to view maintenance management with more urgency. The increase in size and complexity of technical systems have made maintenance as an important mainstream function in most companies. The main focus of this course is on the application of the management principles of planning, organising and control within the maintenance environment. Objectives Strengthen and enhance methods for maintenance management. Upgrade skills and knowledge and the use of various techniques for failure analysis, assessment and implementation. Predict, forecast, decide the most appropriate approach of maintenance systems, tools and techniques for maintenance problems solving. Define key performance indicators for maintenance management function. Establish, plan and organise maintenance work and activities effectively. Improving the plant maintenance through life cycle cost. Contents Effective Equipment Maintenance Management Analysis of Maintenance Performance, Practice and Cost Maintenance Work Initialisation and Authorisation Effective Development and Implementation Total Productive Maintenance Autonomous Maintenance Planned Maintenance 5S in Maintenance Maintenance Controls What is CMMS and Anatomy of CMMS? Maintenance Competence, Training and Awareness Occupational Safety and Health in Maintenance Management Who Should Attend Maintenance Managers/Engineers/Supervisors/Technicians and those who are involved in the planning and execution of maintenance activities. Dates: May 5-6, Oct 13-14 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 9.5 Penyelenggaraan Asas Untuk Juruteknik
Technicians are expected to perform efficient troubleshooting, conduct proper preventive maintenance, control usage of spare parts, and possess good maintenance etiquette. Conducted in Bahasa Malaysia, this programme is designed to provide best-known methods that every maintenance personnel should be equipped with. Objectives Understand maintenance concepts. Differentiate the activities of maintenance.
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Select the right type of maintenance. Maintain basic equipment condition and operating standards. Manage spare parts effectively. Apply appropriate stocking strategies. Apply the seven-step process of implementing preventive maintenance. Identify the behavioural requirements for maintenance personnel.
Contents Penyelenggaraan Jenis-Jenis Penyelenggaraan Pemeliharaan Keadaan Asal Mesin Pengekalan Piawai Operasi Penyelenggaraan Pencegah Efektif Pengurusan Alat Ganti Tatatertib Unggul Penyelenggaraan Who Should Attend All maintenance personnel will find this programme beneficial. Dates: Mar 3-4, July 7-8, Dec 8-9 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 9.6 Technical Troubleshooting and Decision Making for Maintenance
Maintenance has moved from backyard support role to the front runner with major role as a critical department; more so as modernisation has changed the equipment generation to be hi-tech and sophisticated. Technicians are required to critically understand problems and perform repairs immediately. This programme aims to provide maintenance personnel with a good know-how of various troubleshooting techniques to effectively troubleshoot and make good judgments. Objectives Gain in-depth understanding of failures. Understand the implication of high down time. Apply latest troubleshooting skills. Contents Understanding Problems - Autonomy of Problems Current Problem Solving Approaches Troubleshooting Techniques - Using the Right Tools - Physical Troubleshooting - Mind Mapping Process - P-M Analysis Decision Making for Maintenance Who Should Attend Maintenance personnel. Dates: Jan 25-26, Aug 4-5 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950
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9.7
12-Step Scheduled Planned Maintenance
Scheduled preventive maintenance has been in practice for the last 50 years. Preventive maintenance has long been considered as an activity for cleaning, calibration and checking. In an era of equipment dependence, it is critical that an equipment is operated to its maximum efficiency. Equipment health management thus becomes critical to our profit factor. This course enables participants to develop a proper scheduled planned maintenance procedure. Objectives Understand maintenance functions. Identify the causes of equipment failure. Gain knowledge on preventive maintenance. Select critical equipments and parts. Prepare checklist and predictive maintenance schedule. Systematically implement predictive maintenance. Contents Introduction to Maintenance Scheduled Planned Maintenance Preparing Scheduled Planned Maintenance Preparing Checklist Preparing Maintenance Schedule Technical Selection and Training Monitor and Evaluate Scheduled Planned Maintenance Who Should Attend Engineers, Technicians, Supervisors and maintenance personnel. Dates: Apr 12-13, Sep 22-23 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 9.8 12-Langkah Penyelenggaraan Berjadual Terancang
Scheduled preventive maintenance has been in practice for the last 50 years. Preventive maintenance has long been considered as an activity for cleaning, calibration and checking. In an era of equipment dependence, it is critical that an equipment is operated to its maximum efficiency. Equipment health management thus becomes critical to our profit factor. Conducted in Bahasa Malaysia, this course enables participants to develop a proper scheduled planned maintenance procedure. Objectives Understand maintenance functions. Identify the causes of equipment failure. Gain knowledge on preventive maintenance. Select critical equipments and parts. Prepare checklist and predictive maintenance schedule. Systematically implement predictive maintenance.
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Contents Pengenalan Kepada Penyelenggaraan Penyelenggaraan Berjadual Terancang Penyediaan Penyelenggaraan Berjadual Terancang Penyediaan Checklist Menentukan Jadual Penyelenggaraan Pemilihan dan Latihan Teknikal Menilai Keberkesanan Penyelenggaraan Berjadual Who Should Attend Engineers, Technicians, Supervisors and maintenance personnel. Dates: June 16-17, Nov 10-11 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 9.9 Total Productive Maintenance (TPM)
Many production systems are human-machine systems. Dependence on equipment-based production systems has increased as automation progressed. On the other hand, production efficiency is governed by the degree of proficiency in methods of manufacturing, using and maintaining equipment efficiently. TPM is designed to prevent occurrence of stoppage losses due to failures, adjustment, speed losses, defect losses, start-up and yield losses by improving the methods of manufacturing, utilising and maintaining equipment. This programme aims to achieve the highest production efficiency and zero losses in the entire production system life cycle. Objectives Establish a corporate culture that will maximise the effectiveness of a production system. Organise a system to prevent losses and achieve zero defects, zero breakdown and zero accidents in the entire production system life cycle. Achieve highest production efficiency and zero losses through overlapping small group activity. Involve various functions of an organisation, including production, equipment maintenance, planning and management. Contents Improving Production Efficiency Pillar 1: Continuous Improvement Pillar 2: Autonomous Maintenance Pillar 3: Planned Maintenance Pillar 4: Initial Production and Flow Control Pillar 5: Quality Maintenance Pillar 6: Training and Education Pillar 7: Office TPM Pillar 8: Safety, Hygiene and Environment Plant-Wide TPM Implementation Who Should Attend Production Managers, Production Engineers, Executives, Officers, Supervisors and those who plan to implement TPM. Dates: Upon Request Duration: 2 days In-House Training Available Scheme: SBL CPD Hours: 14
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9.10
Root Cause Failure Analysis for Maintenance
Is maintenance reactive? What can we learn from the failures and how to proactively eliminate them? This programme gives the insight on failure causes and how to overcome them. The participants will appreciate the power of data to overcome future failures. Objectives Understand what cause failures. Know how to analyse failures. Apply decision diagram methodology. Draft proactive maintenance strategy. Use proactive tools to overcome failures. Contents Autonomy of Failures Root Cause Analysis Mechanical Failures Electrical Component Failures Pneumatic Failures Proact Failures Who Should Attend Maintenance Engineers, Maintenance Supervisors, Maintenance/Predictive Maintenance Technicians and also Equipment personnel. Dates: Upon Request Duration: 2 days In-House Training Available Scheme: SBL CPD Hours: 14
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10. 10.1
TECHNICAL Basic Electricity and Troubleshoot Faulty Electrical Circuit
This programme is specially designed for non-electrical staff who are directly or indirectly involved in the operation and maintenance of electrical installation in the industry. Participants will be equipped with the knowledge of basic electricity to strengthen and ensure the instability of the electrical power supply is being closely monitored. Objectives Gain knowledge in basic electricity. Identify electrical circuit faults and learn methods of troubleshooting. Ensure the stability of electrical power source. Provide safe working environment. Contents What is Electrical Current? Basic Electrical Circuit Conductors, Insulation and Its Functions Source of Electricity Alternating Current Basic Generating System Flow of Electrical Supply System Basic Components of Electrical Installation and Its Functions Troubleshoot Faulty Circuit Types of Electrical Faults Types of Electrical Measuring and Testing Instruments Who Should Attend Electricians, Electrical and Maintenance Supervisors, Safety Operations, Maintenance and Service and Non-Electrical staff who are involved in the operation and maintenance of electrical equipments and installation for industries. Dates: May 10-11, Oct 27-28 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 10.2 Safety Operation and Maintenance of Electrical Installation
This course is specially designed to train personnel to be seriously aware of the danger and to practice appropriate safety operation when handling, operating and maintaining electrical installation in the industry. Maintenance plays an important role to ensure maximum output performance of the electrical installation. Proper approach of maintenance will guaranteed the smooth operation of the installation. Objectives Create serious awareness on the safety operation. Avoid danger to the user (danger to human and damage to assets). Achieve maximum efficiency of the electrical installation as required. Lengthen the live span of the electrical installation. Ensure less interference and smooth operation of the industry. Minimise maintenance cost.
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Contents General Safety Procedures Maintenance of Electrical Installation Requirements of Electricity Regulations 1994 Sub Station Transformer Circuit Breakers Protection Relays Generator Wiring Who Should Attend Engineers, Chargeman, Wireman, Electricians, Technicians and Maintenance personnel. Dates: June 23-24, Nov 29-30 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 10.3 Electrical Motor Controls and Troubleshooting
Electric motors are considered as prime mover to the machines that are commonly used in the industry. In view of that the performance of the electric motors must be kept optimum at all times. Frequent failure of the electric motors may seriously affect the operation of the industry. Objectives Upgrading knowledge on electrical motor controls and troubleshoot. Ensure optimum performance of the electrical motors. Less interference to the daily operation in the company. Minimise maintenance cost. Contents Types of Alternating and Direct Current Motors Types of Motor Controls and Starters Power and Control Circuits for Motors Motor Starter Operation Motor Maintenance Motor Troubleshoot Who Should Attend Engineers, Chargeman, Wireman, Electricians, Technicians and Maintenance personnel. Dates: Apr 28-29, Sep 29-30 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 10.4 The Operation and Maintenance of Standby Generator
In the absence of electrical power supply from the supply authorities such as TNB for Peninsular Malaysia, SESCO for the state of Sarawak and SESB for the state of Sabah, the use of standby generator is extremely important to supply a temporary alternative source of electrical power. Under such circumstances, the interference to the operation of the industry can be avoided. Standby generator is a static equipment and operates only whenever it is required. As such it has to be well maintained to ensure the readiness of its function at any time required.
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Objectives Reduce interference to the daily operation in the company. Avoid downtime during electrical power failure. Minimise maintenance cost. Contents Handling and Operation of Standby Generator Types of Generators Generator Protection Generator Maintenance Testing and Operation Alternator Who Should Attend Engineers, Chargeman, Wireman, Electricians, Technicians and Maintenance personnel. Dates: Feb 10-11, July 28-29 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 10.5 The Operation and Maintenance of Low Voltage Main Switchboard
Low Voltage Main Switchboard is considered the heart of the electrical system in the industry. Its main function is to receive Low Voltage Supply from the supply authorities, distribute the supply, control and protect the supply. Failure of the main function will promote very serious impact to the daily operation of the industry. Objectives Avoid serious interference to the daily operation in the company. Ensure continuous operation. Ensure the electrical installation is efficiently controlled and protected. Ensure safe working environment. Minimise maintenance cost. Contents Handling and Operation of Low Voltage Main Switchboard Relay Functionality Current Transformer Functionality Handling Switchgears/Circuit Breakers Main Switchboard Maintenance Types of Testing Maintenance of Switchgears/Circuit Breakers Maintenance of Switchboard Maintenance of Earthing System Who Should Attend Engineers, Chargeman, Wireman, Electricians, Technicians and Maintenance personnel. Dates: Mar 17-18, Aug 9-10 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950
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10.6
Soldering in Electronics
The aim of this course is to equip manufacturing and engineering personnel in the printed circuit assemblies with relevant knowledge and know-how to effectively manage the soldering processes confidently to meet the stringent IPC J-STD-001(Requirements for Soldered Electrical and Electronic Assemblies). Objectives Manage the soldering processes confidently to meet IPC J-STD-001. Gain in-depth knowledge and understanding of soldering requirements and soldering processes. Make informed judgement and decision in choosing the right soldering materials for their product lines. Trouble-shoot and rectify common soldering defects. Aware on health and safety aspects related to soldering. Contents Overview of Soldering Overview of Standard Materials Selection Soldering Processes Post Clearing Processes Touch-Up Processes Soldering Defects Health and Safety Who Should Attend Manufacturing and Engineering personnel including Managers, Engineers, Supervisors and Technicians associated with soldering activities. Dates: Mar 31-Apr 1, Oct 6-7 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 10.7 Printed Circuit Board Assembly: Solder, Soldering, Defects and Resolutions
The expectation is to solder it right the first time. There should be minimum or no re-work. These initiatives have put tremendous pressure on production personnel to constantly improve on their productivity so as to achieve the desired results. This course aims to improve productivity and reduce costs by reducing defect rates. It also covers on the causes for the defects and how to resolve them. Objectives Improve productivity by soldering it right the first time. Reduce costs by reducing defect rates. Identify the types of defects, causes for the defects and resolutions. Aware on health and safety aspects related to soldering. Manage the soldering processes effectively. Contents Soldering Criteria Soldering Requirements Soldering Materials Soldering Processes
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Types of Soldering Defects Causes and Resolutions Health and Safety
Who Should Attend Manufacturing and Engineering personnel including Managers, Engineers, Supervisors and Technicians associated with soldering activities. Dates: June 2-3, Nov 22-23 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 10.8 Braze Welding and Brazing
Welding is one of the basic joining processes in Engineering. Along with soldering and brazing, welding is essential in the production of virtually every manufactured product involving materials. This programme is designed to cater to the needs of technical staff and beginners in a manufacturing environment. This programme uses a hands-on approach and is complemented by theoretical and safety inputs. Objectives Understand the uses, advantages and processes involved in braze welding and safety precautions. Use the correct equipment, materials and methods in braze welding. Demonstrate the preparation and braze welding of butt and fillet welds in the horizontal, vertical and flat positions. Contents Oxygen/Fuel Gas Braze Welding and Brazing Flame Adjustment Precautions for Operator Safety Braze Welding Consumables Braze Welding Silver Brazing Practical Training and Testing Who Should Attend Technicians and staff on the shopfloor who have to handle welding in the manufacturing processes. Dates: Upon Request Duration: 2 days 10.9 In-House Training Available Scheme: SBL CPD Hours: 14
Stainless Steel Welding Problems and Solutions
This course is designed to improve the basic job and work knowledge in stainless steel and welding of stainless steel at the shopfloor. Objectives Understand the advantages and disadvantages of stainless steel welding. Understand the characteristics of stainless steel welding on different application. Demonstrate basic competencies. Apply safety procedures. Identify type of flame for right application.
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Contents Introduction to Stainless Steels Types of Stainless Steels Problems Encountered in the Use of Stainless Steels Welding of Stainless Steels Welding Joints Welding Position Advantages and Disadvantages Safety in Welding Types of Welding Process Types of Filter Metal Selection Selection of Shielding Gases Sample Welding and Problem Discussion Who Should Attend Engineers, Supervisors and Technicians. Dates: Upon Request Duration: 1 day In-House Training Available Scheme: SBL CPD Hours: 7
10.10 Gas Metal Arc Welding This course aims to expose the participants to the knowledge and skills of welding industry. Participants are introduced to the types and uses of arc welding machines, basic welding safety and the selection of welding consumables. Objectives At the end of the programme, participants will be able to perform Basic Gas Metal Arc Welding process to finished products to set standards. Participants who have successfully completed this course well with additional training qualify to undertake the welding licensing qualification in accordance with American Welding Society (AWS) D1.1. The certifying body will be FMM and appointed 3rd PARTY i.e. SGS. Contents Health and Safety Equipment and Accessories Weld defects in GMAW / MIG Welding Symbols, Procedures and Shielding Gases Setting Up the GMAW Power Source Disassemble and Assemble Equipment Handling of CO2 Arc Welding Equipment Butt Weld in Flat Position Lap Joint Weld in Horizontal Position Lap Joint Pipe to Plate Fillet Weld Lap Joint Pipe to Pipe Fillet Weld Who Should Attend Maintenance Managers, Engineers, Welders/Fitters, Supervisors/Foreman, Personnel and Technicians who have to handle welding in their job functions. Dates: Upon Request Duration: 2 days In-House Training Available Scheme: SBL CPD Hours: 14
QA/QC
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10.11 Repair and Maintenance Welding Any engineering component will have optimum life before it fails. Once that is reached, the engineer starts looking for a spare or replacement part and he has to maintain quite a high inventory depending upon the machinery he has in the workshop, which will be very costly and expensive. One of the solutions is to deposit superior alloy on the worn out part by reliable method of welding and increase the working life of the part, thus reducing the inventory and hence cost. Unlike fabrication, many details with respect to maintenance welding are not available for instance the material composition, fatigue level, welding procedure, welding alloy etc. As such, this course would provide adequate support to deal with intricate problems of maintenance welding effectively. Objectives Gain knowledge and updates in maintenance welding technology, so as plants and machines would be in good operating condition at low maintenance cost. Provide adequate support to deal with intricate problems of maintenance welding effectively. Contents Safe Essential in Welding Welding Defects and Solutions Difference Between Fabrication and Maintenance Welding Low Heat Input Concept Thermal Spraying of Metal and Alloys Ferrous and Non-Ferrous Metal and Alloys Welding of Steels Cast Iron Welding Welding of Stainless Steels Failure Analysis (Factors Responsible for Fractures and Wears) Typical Wear Problems Welding Procedure and Selection of Welding Alloys Effective and Economic Usage of Maintenance Welding Alloys Who Should Attend Maintenance Managers, Engineers, Welder/Fitters, Supervisors/Foreman, QA/QC Personnel and Technicians who have to handle welding in the manufacturing processes. Dates: Upon Request Duration: 2 days In-House Training Available Scheme: SBL CPD Hours: 14
10.12 Plastic Injection Moulding Injection Moulding ranks as one of the prime processes for producing plastic articles. It is a fast process and is used to produce large numbers of identical items from high precision engineering components to disposal consumer goods. Objectives Understand the materials properties and applications. Understand the function and parameter of moulding. Understand the moulding injection process. Enhance their knowledge and experience in identifying the root cause of problems and propose suitable actions to resolve the problems. Provide effective solutions and alternative implementation plans.
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Contents Theory on Basic Construction of Mould Design - Feed System - Cooling System - Ejection System - Shrinkage Calculation - Mould Components and Functions - Mould Material Plastic Material - Thermoplastic and Thermoset - Amorphous vs Crystalline Plastic Injection Moulding Machine - Introduction of Moulding Machine - Parameters in Moulding Machine - Optimising Moulding Parameters - Troubleshooting on Moulding Defects Who Should Attend Supervisors, Technicians, Junior Engineers and Non-Technical Executives with two years experience and who are involved in Injection Moulding Process and Troubleshooting. Dates: Upon Request Duration: 2 days In-House Training Available Scheme: SBL CPD Hours: 14
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11. 11.1
INFORMATION AND COMMUNICATION TECHNOLOGY AUTOCAD 2006/2008 (Basic/Intermediate/Advanced)
This programme covers the AutoCAD concepts. Objectives This programme provides the participants with the necessary skills and knowledge on how to use the AutoCAD features such as how to create, edit drawings, 3-D models, primitives, Boolean operators and rendering. You will also learn how to prepare slides for presentation. Contents (Basic/Intermediate) Starting to Draw Opening a Drawing Using Commands Specifying Co-ordinates Setting up a Drawing Drawing Simple Lines Drawing Curves and Point Objects Viewing Your Drawing Editing Your Drawing: Basic Tools Organising Drawings with Layers Creating Text Drawing Dimensions Drawing Complex Objects (Advanced) Specifying 3D Co-ordinates Viewing 3D Drawings Creating 3D Surfaces Creating Solids and Editing in 3D Rendering in 3D Keeping Control of Your Drawings Working with Other Applications Who Should Attend Anyone who wishes to create his/her drawings using AutoCAD. Targeted for personnel in manufacturing, engineering or designing industry. Duration: 3 days (Basic/Intermediate) 3 days (Advanced) In-House Training Available Scheme: SBL Fees: FMM Members RM1,200 Non-Members RM1,400 (Basic/Intermediate) FMM Members RM1,400 Non-Members RM1,600 (Advanced) 11.2 Analysing Financial Data with Microsoft Excel
Financial Application with Microsoft Excel delves into the use of Microsoft Excel as a calculation tool for Financial Professionals. This course stands out on its own as it covers the areas that accountants or any financial professional need in a practical corporate environment. It provides tools to analyse what the numbers are saying and in turn to predict the outcome of strategic and tactical decisions. Essential functions e.g. IF, INDEX, MATCH, NPV and OFFSET will be covered. The `What If analysis and pivot data, common, yet, very powerful tools will be covered extensively in maximising their application at work.
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Objectives Understand and use the Excel functions. Analyse data using what if analysis feature in Excel such as Data Table, Solver and Scenarios. Understand and use PivotTable as a reporting tool to extract and manipulate the data in a presentable table and convert the extracted data to charts. Contents Functions for Financial Analysis Sensitivity Analysis in Business Analysing Data Who Should Attend Financial Professionals, Investment Analysts, Accountants and users of financial formulas in their daily work. Duration: 1 day In-House Training Available Scheme: SBL Fees: FMM Members RM700 Non-Members RM850 11.3 Microsoft Excel Macro/VBA (Advanced)
In Microsoft Excel, in order to automate many of the repetitive tasks that are part of spreadsheet development, you can simplify your work by creating macro using Excel VBA (Visual Basic for Applications). This course will cover in-depth on VBA such as create user form application, design your own toolbar, shortcut menu, add-ins and help menu, apply VBA in Excel chart and pivot table for powerful data analysis result. Participants will be able to use the skills learned to apply in real life projects to fit their professional needs. Objectives Understand the concept of Microsoft Excel VBA (Macro). Apply the VBA in the work applications to automate repetitive tasks. Contents Userform Application Using VBA Working with Events Working with Charts Manipulating Files with VBA Creating Custom Toolbars Creating Custom Menus Creating and Using Add-Ins Working with PivotTables Providing Help for Your Applications Who Should Attend Anyone who likes to learn in depth of Microsoft Visual Basic for applications to transform raw data into meaningful information and to apply in various scenarios. Duration: 2 days In-House Training Available Scheme: SBL Fees: FMM Members RM1,100 Non-Members RM1,250 11.4 Microsoft Excel for Engineers
Excel, developed by the Microsoft Corporation, is the worlds most widely used spreadsheet programme. It is frequently used for budgeting, financial planning and record-keeping
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activities. However, it also includes special features for solving many of the problems that typically arise in engineering analysis, such as determining the roots of algebraic equations, fitting curves through data sets, carrying out studies in engineering economic analysis and solving complicated optimisation problems. Excel is also a good tool for displaying data in various graphical formats by creating graphs. Armed with these tools, Excel thus becomes the modern-day equivalent of the classical engineers sliderule. Objectives Conduct engineering analysis and prepare spreadsheets. Plot graphs such as bar, line, X-Y, semi-log, log-log and pie charts. Apply simple and complex conversion. Analyse data by understanding the data characteristics, plotting histograms and cumulative distributions. Fit equation to data. Solving single and simultaneous equations. Evaluate integrals. Contents Engineering Analysis and Spreadsheets Graphing Data Converting Units Analysing Data Fitting Equation to Data Solving Single Equation Solving Simultaneous Equations Evaluating Integrals Who Should Attend Engineers who wish to use Excel to analyse data statistically. Duration: 2 days In-House Training Available Scheme: SBL Fees: FMM Members RM900 Non-Members RM1,100 11.5 Data Management with PivotTable
PivotTables are powerful data analysis tools, yet most Excel users do not use them to their full potential. This course shows participants why PivotTables are so versatile for data analysis and how they can leverage PivotTables to rapidly spot trends and make fast business decisions on mountains of data. Most reports at work will be simplified extensively with usage of the PivotTable and PivotChart tool. Objectives Use PivotTable as a reporting tool to create an interactive table that can quickly manipulate large amounts of data. Customise the PivotTable to change the view of the data to see summaries of the source data such as total or average, and display the details for areas of interest. Convert the extracted data in PivotTable to PivotChart. Contents What are PivotTables? Creating PivotTables Working with PivotTable Components Using PivotTables in the Real World Working with PivotCharts Analysing Multidimensional Data with PivotTables
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Who Should Attend Users of Microsoft Excel especially professionals who have made Microsoft Excel as an indispensable tool at work. Duration: 1 day In-House Training Available Scheme: SBL Fees: FMM Members RM700 Non-Members RM850 11.6 Microsoft Project (Basic/Intermediate)
This course covers the project management concepts and applications using Microsoft Project. Objectives Understand the project management concepts. Design and create project. Create tasks and define project start and end dates. Set relationships between each task. Apply project filter. Manage resources and constraints. Track progress Create and print charts and reports. Monitor tasks and resources. Work with critical paths. Customise project environment. Contents Project Management Fundamentals Overview of MS Project Creating a Project Managing Resources Managing the Schedule Reporting Monitoring Controlling Customising Project Environment Who Should Attend Those who wish to create projects, manage schedules, create reports, monitor and control tasks and resources and customise project environment using Microsoft Project. Duration: 2 days In-House Training Available Scheme: SBL Fees: FMM Members RM750 Non-Members RM950 11.7 Microsoft Excel Functions and Formulas
Users of Microsoft Excel are familiar with its common functions and formulas but many have yet to discover the far potential and application of these tools. In learning and maximising its specific and relevant functions, the common and tedious tasks can be simplified and made easy. Objectives Learn the basic facts in using Microsoft Excel formulas. Master the use of more complex functions. Avoid common pitfalls in using Microsoft Excel functions and formulas.
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Contents Basic Facts about Formulas Working with Names Logical and Information Functions Array of Formulas Text Functions Dates and Times Functions Math and Trig Functions Counting and Summing Functions Lookup Functions Who Should Attend Those who use MS Excel extensively at work and users who want to know more about functions that are available in Excel. Duration: 2 days In-House Training Available Scheme: SBL Fees: FMM Members RM1,000 Non-Members RM1,150 11.8 Microsoft Office Suite 2007
The Microsoft Office Suite courses cover comprehensive lessons and engaging quizzes, allowing the user to choose which lesson to learn. New users will be guided through the fundamentals of the new office interface, while experienced users will be brought up to speed on the new navigation and functionality of this 2007 edition. These courses will train participants how best to meet their needs through the use of MS Word, Outlook, Excel, PowerPoint and/or Access. Objectives Navigate through the new easy-to-use interface, ribbon, office button, contextual tabs and galleries. Create and share documents through the new, easy-to-use interface. Create presentations with pictures, shapes, animation and advanced delivery options. Prepare professional charts and share data with co-workers, customers and business partners. Follow basic and advanced functions of e-mail, planning/scheduling features and customising the interface. Track and report information with ease, modify pre-built applications and share database information Contents Microsoft Word 2007 (Basic/Intermediate and Advanced) Microsoft Access 2007 (Basic/Intermediate and Advanced) Microsoft PowerPoint 2007 (Basic/Intermediate and Advanced) Microsoft Excel 2007 (Basic/Intermediate and Advanced) Microsoft Outlook 2007 (Basic/Intermediate) Microsoft Publisher 2007 Microsoft Visio 2007 Who Should Attend Anyone who likes to learn newer version of Microsoft Office Suites from 2000 to 2007.
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Duration: 2 days (Microsoft Word 2007) In-House Training Available 2 days (Microsoft Access 2007) 1 day (Microsoft PowerPoint 2007) 2 days (Microsoft Excel 2007) 2 days (Microsoft Outlook 2007) 2 days (Microsoft Publisher 2007) 2 days (Microsoft Visio 2007) Scheme: SBL Fees:FMM MembersRM300 Non-MembersRM400(Microsoft Word 2007, Basic/Intermediate) FMM MembersRM350 Non-MembersRM450(Microsoft Word 2007, Advanced) FMM MembersRM350 Non-MembersRM450(Microsoft Access 2007, Basic/Intermediate) FMM MembersRM650 Non-MembersRM750(Microsoft Access 2007, Advanced) FMM MembersRM250 Non-MembersRM350(Microsoft PowerPoint 2007, Basic/Intermediate) FMM MembersRM300 Non-MembersRM400(Microsoft PowerPoint 2007, Advanced) FMM MembersRM400 Non-MembersRM500(Microsoft Excel 2007, Basic/Intermediate) FMM MembersRM500 Non-MembersRM600(Microsoft Outlook 2007, Basic/Intermediate) FMM MembersRM700 Non-MembersRM900(Microsoft Publisher, Basic/Intermediate) FMM MembersRM700 Non-MembersRM900(Microsoft Visio, Basic/Intermediate) 11.9 Adobe Suite
With Adobe Illustrator, participants will discover the unique features of Illustrator, including how to create logos, professional type effects, complex airbrush effects and colour control. Participants will learn the industry standard programme for print and online graphics. With Adobe Photoshop, participants will learn colour painting, photo retouching and image editing. Whether you are a designer, illustrator, photographer, video artist, webmaster or just a beginner, Photoshop offers you many opportunities to make your images look great. Adobe InDesign, is a robust and easy-to-use design and layout programme. Participants can create documents of many types, from single page advertisements and flyers, to complex multi-page colour publications. Objectives Discover high quality drawing and illustration with Adobe Illustrator. Use Adobe Photoshop to enhance photo editing. Create documents of many types, from single page advertisements and flyers, to complex multi-page colour publications. Contents Adobe Illustrator Adobe Photoshop Adobe InDesign Adobe Acrobat Adobe Authorware Adobe Director Adobe Dreamweaver Adobe Fireworks Adobe Flash Adobe Freehand Adobe Pagemaker Who Should Attend Graphic Professionals. Experienced users will also benefit from the many tips and tricks and special exercises.
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Duration: 2 days (Adobe Illustrator) In-House Training Available 2 days (Adobe Photoshop) 2 days (Adobe InDesign) 2 days (Adobe Acrobat) 2 days (Adobe Authorware) 2 days (Adobe Director) 2 days (Adobe Dreamweaver) 2 days (Adobe Fireworks) 2 days (Adobe Flash) 2 days (Adobe Freehand) 2 days (Adobe Pagemaker) Scheme: SBL Fees: FMM Members RM1,200 Non-Members RM1,400 (Adobe Illustrator) FMM Members RM1,200 Non-Members RM1,400 (Adobe Photoshop) FMM Members RM1,200 Non-Members RM1,400 (Adobe InDesign) FMM Members RM1,200 Non-Members RM1,400 (Adobe Acrobat) FMM Members RM1,200 Non-Members RM1,400 (Adobe Authorware) FMM Members RM1,200 Non-Members RM1,400 (Adobe Director) FMM Members RM1,200 Non-Members RM1,400 (Adobe Dreamweaver) FMM Members RM1,200 Non-Members RM1,400 (Adobe Fireworks) FMM Members RM1,200 Non-Members RM1,400 (Adobe Flash) FMM Members RM1,200 Non-Members RM1,400 (Adobe Freehand) FMM Members RM1,200 Non-Members RM1,400 (Adobe Pagemaker)
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12. 12.1
INDUSTRIAL SAFETY AND ENVIRONMENTAL MANAGEMENT Compliance with the Occupational Safety and Health Act 1994 and Its Regulations
Recent significant changes to the safety legislation, including the Occupational Safety and Health (Notification of Accident, Dangerous Occurrence, Occupational Poisoning and Occupational Disease) Regulations 2004, place the onus firmly on employers to ensure a safe working environment. This proven programme is designed to provide a sound understanding of the duties and responsibilities of management and staff, including safety and health committee members, on compliance with the legal requirements under the current safety and health laws. Objectives Understand the provision of the Occupational Safety and Health Act 1994. Understand safe work practices and solve safety and health problems at the workplace. Ensure a safe workplace through compliance with the law. Contents Loss Control Fundatmentals The Occupational Safety and Health Act 1994 Occupational Safety and Health Regulations - Safety and Health Committee Regulations 1996 - Classification, Packaging and Labelling of Hazardous Chemicals Regulations 1997 - Safety and Health Officer Regulations and Order 1997 - Use and Standards of Exposure of Chemicals Hazardous to Health Regulations 2000 - NADOOPOD Regulations 2004 Some Relevant Provisions of the Factories and Machinery Act 1967 Who Should Attend Safety and Health Committee Members, Production Managers and Human Resource Managers. Dates: Apr 26-27, Aug 9-10 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 12.2 Occupational Safety and Health Management in Hotels
Management and employees need to understand safety fundamentals in order to ensure a safe workplace. An effective safety and health management system, coupled with sound leadership can reduce the number of accidents affecting both employees and guests. The close co-operation between all parties will play a fruitful role in any safety endeavour. Both management and employees must be knowledgeable in the techniques of safety and health management so that they can contribute efficiently towards a safe place for guests as well as employees. Objectives Comprehend the fundamentals of loss control and apply suitable control measures to reduce or eliminate risks. Ensure that the safety and health committee contributes to the safe operation of hotels. Resolve the various safety and health problems that may arise and to manage safety and health issues. Provide a safer environment in case of an emergency.
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Contents Review the concept of occupational safety, health and welfare The roles of management and employee in the safety cycle as mandated by Occupational Safety and Health Act 1994 Identify hazards and solutions in the hospitality industry The safety and health policy, its management and impact on the company safety programme Planning for emergencies and business continuity Reporting accidents, dangerous occurrences, poisoning and diseases Who Should Attend Safety and Health Committee Members, Heads of Department, Supervisors and those with safety and health responsibilities. Dates: July 28, Nov 24 In-House Training Available Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM450 Non-Members RM600 12.3 Safety and Health at Workplace
From the early days of safety, the concept of engineering out hazards by providing safeguards has been fundamental to every occupational safety and health programme at the workplace. Creating safeguards to protect people from hazards can be efficiently identified through the procedure of Job Safety Analysis. Objectives Conduct the Job Safety Analysis. Develop efficient and safe operating procedures that reduce accidents and incidents. Use inspections to identify safety and health hazards at the workplace and correct them. Contents Job Safety Analysis Safe System of Work Equipment and Machine Guarding Personal Protective Equipment Inspections Who Should Attend Managers, Department Heads, Safety and Production Supervisors, Engineering Staff, Line Leaders and Safety Committee Members who are involved in achieving a safe and healthy environment in an organisation. Dates: Feb 8-9, June 7-8, Oct 18-19 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 12.4 Keselamatan dan Kesihatan Di Tempat Kerja
From the early days of safety, the concept of engineering out hazards by providing safeguards has been fundamental to every occupational safety and health programme at the workplace. Creating safeguards to protect people from hazards can be efficiently identified through the procedure of Job Safety Analysis.
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Objectives Conduct the Job Safety Analysis. Develop efficient and safe operating procedures that reduce accidents and incidents. Use inspections to identify safety and health hazards at the workplace and correct them. Contents Analisa Kerja Selamat Sistem Kerja Selamat Pelindung Mesin Kelengkapan Kawalan Diri Pemeriksaan Who Should Attend Managers, Department Heads, Safety and Production Supervisors, Engineering Staff, Line Leaders and Safety Committee Members who are involved in achieving a safe and healthy environment in an organisation. Dates: Apr 19-20, Aug 2-3, Nov 29-30 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 12.5 How to Develop an Effective Safety and Health Committee
The Occupational Safety and Health Act 1994 has made it mandatory for workplaces with forty or more employees to have a Safety and Health Committee. Following that, Occupational Safety and Health (Safety and Health Committee) Regulations 1996 was promulgated and these had been enforced effective January 1, 1997. With this enforcement, employers are required to reorganise the existing safety and health committee in accordance with these regulations. This programme is specially designed to help participants set up a safety committee or reorganise the existing ones in compliance with the regulatory requirements. Objectives Understand the Occupational Safety and Health (Safety and Health Committee) Regulations 1996. Identify the changes that this promulgation brought along. Identify the legal requirements, safety techniques and relevant standards. Contents Interpretation of Occupational Safety and Health (Safety and Health Committee) Regulations 1996 What are the Legal Requirements? Functions, Objectives and Types of Committee Composition and Duties of Committee Accident Prevention Measures The Criteria of an Effective Safety Committee Checklist for Safety Committee Who Should Attend Safety Officers, Human Resource Managers/Executives and Members of a companys Safety Committee and Safety Representatives. Dates: Jan 27-28, May 10-11, Sep 20-21 In-House Training Available Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM850
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12.6
Accident Prevention at Workplace
The workplace invariably contains a large variety of hazards. Accident prevention measures are complex issues necessitating the interfacing, among others, company policy, safety procedures in place, work habits, legislation and projected return on investment. This course enables participants to identify and evaluate hazards in order to support decision-making processes for setting up logical approaches to deal with workplace hazards and thus applying effective accident prevention measures. Objectives Understand the impact of an accident to an organisation and its effect on employees. Review and brainstorm the essentials of safe operations. Increase productivity through reduction in number of accidents and how striving for continual improvements are measured. Comply with legislative requirements for a safe workplace. Contents Malaysian Safety and Health Legislation The Benefits of an Accident Free Workplace The Role of Management and Employees in Accident Prevention Programme Accident Prevention Programme - Safety Policy - Resource Allocation - Assignment of Responsibilities - Employer/Employee Co-operation - Hazard Identification and Risk Analysis - Information and Training - Job Safety Analysis - Inspection/Audit Monitoring and Continuous Improvement - Accident Investigation and Follow-up - Emergency Response Plan Who Should Attend Safety and Health Committee Members, Heads of Department, Supervisors and Human Resource personnel with safety and health responsibilities. Dates: Mar 29-30, July 5-6, Dec 13-14 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 12.7 Occupational First Aid Skills and CPR
Prevention is still one of the best methods against accidents at the workplace. However, even the best preventive efforts sometime fail and it is therefore prudent to prepare for such eventualities. It has been shown that proper initial handling of the accident victims contributes significantly to the final outcome and often determines if a life could be saved. This programme will impart the basic practical knowledge of First Aid and it includes a session on Cardiopulmonary Resuscitation (CPR) to help participants possess life-saving and life-sustaining skills. Knowledge in first aid makes the difference between life and death. First Aid Certificates will be awarded to participants who pass both the Theory and Practical Exam.
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Objectives Be aware of the importance of proper safety procedures and principles of a healthy lifestyle. Understand basic first aid principles and procedures. Identify common injuries at the workplace and how to deal with these injuries. Possess life-saving and life-sustaining skills. Contents Wound and Bleeding Musculoskeletal Injuries Burn Injuries Shock Basic Life Support Patient Transport Who Should Attend This programme is specially designed for all Management Staff, Supervisors, Production Workers and especially those in high-risk category at workplace. Dates: Mar 10-11, July 21-22, Dec 8-9 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 12.8 Latihan Pertolongan Cemas dan CPR
Prevention is still one of the best methods against accidents at the workplace. However, even the best preventive efforts sometime fail and it is therefore prudent to prepare for such eventualities. It has been shown that proper initial handling of the accident victims contributes significantly to the final outcome and often determines if a life could be saved. Conducted in Bahasa Malaysia, this programme will impart the basic practical knowledge of First Aid and it includes a session on Cardiopulmonary Resuscitation (CPR) to help participants possess life-saving and life-sustaining skills. Knowledge in first aid makes the difference between life and death. First Aid Certificates will be awarded to participants who pass both the Theory and Practical Exam. Objectives Be aware of the importance of proper safety procedures and principles of a healthy lifestyle. Understand basic first aid principles and procedures. Identify common injuries at the workplace and how to deal with these injuries. Possess life-saving and life-sustaining skills. Contents Luka-luka dan Tumpahan Darah Patah Tulang/Kecederaan Sendi Selaran dan Lecur Renjatan Bantuan Awalan Bantuan Hidup Asas Dewasa Mengangkat dan Pemindahan Mangsa Who Should Attend This programme is specially designed for all Management Staff, Supervisors, Production Workers and especially those in high-risk category at workplace.
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Dates: May 19-20, Oct 6-7 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 12.9 Safe Forklift Driving Skills
Under the Occupational Safety and Health Act 1994 all personnel involved in the use of material handling equipment should be trained. The forklift is a marvellous high-powered machine built robust and designed with all the safety features to lift and shift various kinds of goods and materials. Some of these are very heavy, expensive and hazardous. Incompetent driving and handling of the forklift, and ignorance of the safety regulation, have been the cause of many accidents resulting in injuries and fatalities. Competent driving and handling and the practice of safety rules can ensure accident prevention and save lives. Objectives Learn about various components of a forklift and their functions. Perform daily forklift safety performance inspection and preventive maintenance. Learn about loads, safe operating procedures and operational rules of a forklift. Acquire proper skills required to drive a forklift and practice safe driving skills at the workplace. Contents Personal Safety Accident Statistics/Causes Components of a Forklift Forklift Checks and Inspections Loads Handling Safe Operating Procedures Operational Rules Forklift Familiarisation Safety, Performance Inspection and Preventive Maintenance Who Should Attend Supervisors, Line Leaders, Forklift Operators who have just started to handle a forklift and others who have no experience in handling forklifts. Dates: Jan 18, May 27, Oct 4 In-House Training Available Duration: 1 day Scheme: SBL CPD Hours: 7 Fees: FMM Members RM450 Non-Members RM600 12.10 Machine Safety and Handling of Materials Machinery operation is a source of a major hazard. Many injuries and fatalities in the workplace involve mechanical equipment. Much of the injuries are unnecessary as the risks can be reduced to as low as reasonably practical (ALARP) by safeguarding and other controls to prevent access to dangerous parts of the machine. Correct materials handling techniques will reduce ergonomic hazards. This course will provide valuable information on the safe use of machines as well as good material handling techniques. Objectives Comprehend machine hazards. Isolate unwanted source of energy. Work safely with machines. Correct handling of materials.
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Contents Definition of Machines and Potential Machine Hazards Principle of Mechanical Guarding Safeguarding Machinery Common Mechanical Injuries and Prevention Basic Machine Safety Programme The Requirements of the Law on Machine Safety The System of Lock-Out-Tag-Out Risk Assessment Manual and Mechanical Handling Procedures Auditing the System Checklist for Machinery Safety Who Should Attend Safety and Health Committee Members, Supervisors, Maintenance and HR personnel with OSH responsibilities. Dates: May 24-25, Oct 25-26 In-House Training Available Duration: 2 days Scheme: SBL Fees: FMM Members RM750 Non-Members RM950 12.11 Evacuation Drill and Chemical Spills Every employee needs to know the details of their companys emergency action plan (EAP), evacuation procedures, alarm systems, reporting procedures for personnel, shutdown procedures, and types of companys potential emergencies. Any special hazards in the company, such as flammable/explosive materials and hazardous and toxic chemicals, should be discussed with employees. Evacuation drills should be held at least annually or when EAP procedures have been updated or revised, or when evacuation drills itself show that employee performance is inadequate. This course will enable all levels of company employees to play a part to prevent, control and evacuate their factory building in the event of a fire outbreak or chemical spill in the workplace. Objectives Identify potential company emergencies. Understand the steps in dealing with these emergencies. Practice evacuation drill and chemical spill exercise effectively. Evaluate drills and exercises. Follow-up on and learn from incidents. Continuously improve the response capability. Contents What is an Emergency? What is Workplace Hazard? - Fire and Explosion - Chemical Spills - Floods and Flash Floods - Severe Weather Storms - Technological Emergencies Responding to Emergency - Emergency Response Team (ERT) Responsibilities - Identification, Evaluation and Control of Hazards - Responding and Cleaning Chemical Spill - Evacuation Drills, Routes and Exits
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CPD Hours: 14
Who Should Attend ERT members, OSH committee members and anyone who wants to implement an emergency response plan to manage its potential emergencies within their organisation. Dates: June 23-24, Dec 1-2 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 12.12 Mengendali Bahan Kimia Dengan Selamat Objectives Mengendali bahan kimia dengan selamat. Memahami peruntukan perundangan yang berkaitan. Mengenalpasti dan menyatakan ciri-ciri label yang betul. Merancang dan melaksanakan langkah-langkah kecemasan. Melaksanakan pemeriksaan keselamatan di tempat kerja. Contents Prinsip Pengurusan Keselamatan Kimia Akta Keselamatan dan Kesihatan Pekerjaan 1994 Pengelasan, Pembungkusan dan Pelabelan Bahan Kimia Berbahaya 1997 Risalah Data Keselamatan Kimia Penggunaan dan Standard Pendedahan Bahan Kimia Berbahaya Kepada Kesihatan 2000 Kawalan Terhadap Bahaya Kemalangan Besar Dalam Perindustrian 1996 Pertolongan Cemas dan Pelan Tindakan Kecemasan Prosedur Pengendalian Yang Selamat Pengangkutan dan Penstoran Bahan Kimia Kesan kesihatan Bahan Kimia Alat Lindung Diri dan Praktikal Perbincangan dan Praktikal Who Should Attend Juruteknologi Makmal Perubatan/Ahli Jawatankuasa Keselamatan dan Kesihatan, Pegawai/Pengamal Keselamatan dan Kesihatan dan Pekerja yang mengendali bahan kimia. Dates: Apr 5-6, July 12-13, Nov 3-4 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 12.13 Implementing and Maintaining ISO 14001:2004 ISO 14000 is a series of international standards on environmental management. It provides a framework for the development of both the system and the supporting audit programme. ISO 14001 is the corner stone standard of the ISO 14000 series. It specifies a framework of control for an Environmental Management System (EMS) against which an organisation can be certified by a third party. The ISO 14001 EMS focuses on that specific component of an organisation's management structure that addresses the immediate and long-term impact of its products, services and processes on the environment. The ISO 14001 standard provides order and consistency in how an organisation assigns responsibilities, allocates resources and evaluates practices, procedures and processes that affect the environment. Objectives Understand the importance of the environmental management.
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Aware on the impact from their activities at workplace. Implement the environmental management system. Maintain the ISO 14001:2004 implementation. Fulfill the basic requirements of ISO 14001 specification standard.
Contents Issues Associated with Environmental Management Understanding and Implementing ISO 14001:2004 Understanding Section 4.3 Planning Understanding Section 4.4 Implementation and Operation Understanding Section 4.5 Checking and Corrective Action Understanding Section 4.6 Management Review
Who Should Attend Managers, Executives, Officers, Engineers, Line Leaders and Supervisors. Dates: Mar 22-23, Sep 27-28 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 12.14 Occupational Safety and Health (Mandarin) Occupational health and safety is one of the most important division in an organisation. It plays a great role in protecting the human resource of an organisation for better performance in the organisation. Objectives Recognise and control for the potential health effects of poor lighting. Identify factors that affect indoor air quality. Reduce or eliminate general safety hazards (e.g. slips, trips and falls) and electrical hazards. Identify chemical hazards in an office and procedures to follow in case of a fire. Understand the Occupational Health and Safety Code of Malaysia. Describe the key steps in emergency planning. Identify potential emergencies in the workplace response capacity. Explain roles in emergency planning and response. Contents Office Health and Safety Office Ergonomics Personal Protective Equipment Occupational Health and Safety Code Emergency Preparedness Health and Safety Committee The World of Emotion and Stress Body and Mind Health Who Should Attend Human Resource Professionals with safety and health responsibilities, Heads of Department and Supervisors. Dates: Upon Request Duration: 2 days In-House Training Available Scheme: SBL CPD Hours: 14
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12.15 HACCP and Food Safety The size of the food-related industry and the diversity of products and processes have grown tremendously in the amount of domestic food manufactured and the number and kinds of foods imported. At the same time, federal, state and local agencies have limited level of resources to ensure food safety. These new challenges to the food supply have therefore prompted relevant business organisations to seriously consider adopting a food safety system on a wider basis. There is also increasing public health concern about chemical contamination of food: for example, the effects of lead in food on the nervous system. Objectives Have a comprehensive overview of HACCP. Understand key principles of HACCP. Familiarise with Audit procedures. Link hygiene to implementation. Contents Origin of HACCP Why the Need for HACCP Traditional Limitations Relevant Laws Benefits of Implementation The Need to Understand Hygiene Guidelines and Principles of HACCP The Audit Dimensions Cultural Enablers: Do we do it for certification only? Who Should Attend Managers, Executives, Officers and Supervisors who are involved in the food and drink industries, manufacturers and service providers. Dates: Upon Request Duration: 2 days In-House Training Available Scheme: SBL CPD Hours: 14
12.16 Emergency Response Plan (ERP) Accidents happen at any time and emergency situation is chaotic. Any emergency that arises from an accident often escalates into a crisis affecting employees and the communities as well as the smooth operation of the company. The Emergency Response Plan (ERP) can reduce the impact of such an emergency situation. Objectives Formulate an Emergency Response Plan. Establish a standard operating procedure (SOP) for the Emergency Response Plan. Audit the plan. Contents Definitions and Requirements for the Plan Types of Emergency The Assessments The Emergency Response Plan Regulatory requirements Auditing the Plan Preparing the ERP procedures
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Who Should Attend Safety and Health Committee Members. Dates: Upon Request Duration: 2 days 12.17 Hearing Conservation We live in a world of sounds and noise. On the job, these sounds and noises can sometimes be loud, annoying, and even dangerous. The human ear cannot block out unwanted or excessive noise; we must take an active role to protect our hearing and prevent permanent hearing loss. A hearing conservation programme includes an understanding of how our ears work, what noise levels are considered hazardous, how to test noise levels, and how you can protect employees from hearing damage. Whenever there is a chance that employees could be exposed to excessive noise levels, training on hearing protection and hearing conservation help them protect their hearing on the job. Objectives Determine when noise is excessive. Recognise warning signs of hearing damage. Explain how hearing loss occurs. Proper care for hearing protectors. Contents Noise Exposure - How the Ear Works - Excessive Noise - Factors Affecting Hearing Assessment and Evaluation - Warning Signs - Hearing Tests Hearing Protection - When to Use Hearing Protection - Ear Plugs, Ear Bands and Earmuffs Who Should Attend All employees who work in or around areas where the use of hearing protection is required. Dates: Upon Request Duration: 2 days In-House Training Available Scheme: SBL CPD Hours: 14 In-House Training Available Scheme: SBL CPD Hours: 14
12.18 Workplace Ergonomic Programme Ergonomic is the science of fitting the workplace conditions (e.g. machine, tools, materials, etc.) and job demands to the capabilities of the employees. Effective and successful fits assure high productivity, avoidance of illness and injury risks, and increased satisfaction among the workforce. This course is designed for those who need to carry out and implement an effective ergonomic programme at their workplace to ensure employee safety and health. Objectives Describe the concept and purpose of ergonomics. Identify personnel, job, and environmental ergonomic risk factors. Discuss the importance of proper workstation design.
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Prevent back injury. Explain safe material handling techniques. Lift objects correctly and safely.
Contents Ergonomics: What is it? Ergonomic Risk Factors Ergonomic Programme Five Activities Involved in Manual Materials Handling Ergonomic Hazard at Workplace Who Should Attend Frontline Managers, Supervisors, Safety Committee Members and workers who suffer ergonomic-related sickness such as lower back pain. Dates: Upon Request Duration: 2 days In-House Training Available Scheme: SBL CPD Hours: 14
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13. 13.1
SUPERVISORY AND MOTIVATIONAL SKILLS Seven Leadership Skills of Highly Effective Supervisors (Mandarin)
According to the latest psychological findings, emotional intelligence has proven to be more important than cognitive intelligence in any human success, especially in the business and industrial sectors. Hence, people skills, as an important dimension of emotional intelligence, play a crucial role in achieving individual and organisational success. This programme provides aspiring supervisors with the strategic human relations skills instrumental to becoming highly effective people. Conducted in Mandarin, this programme will be beneficial to supervisors who are not so fluent in the English Language or Bahasa Malaysia. Objectives Acquire the strategic human relations skills instrumental to achieving organisational productivity and effectiveness. Develop and acquire effective interpersonal skills so as to promote interpersonal harmony, teamwork and organisational performance. Be able to assume greater job responsibilities and handle different types of employee problems more effectively and confidently. Contents The Secrets of Success Increasing Emotional Intelligence Psychological Orientation Towards Self-Awareness Interpersonal Communicating Skills Motivating and Influencing Skills Team Building Skills Conflict Management Skills Coaching and Counselling Skills Presentation and Public Speaking Skills Post-Training Application of Effective Motivational Skills Who Should Attend Supervisors, Line-Leaders, Team Leaders and personnel involve in the management and supervision of staff. Dates: Mar 25-26, July 1-2, Nov 18-19 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 13.2 Motivating Employees for Higher Productivity (Mandarin)
The skill of motivating people at the workplace is one of the most important leadership qualities of an effective manager or supervisor. An empowering leader must apply the skills of motivating people as a competitive edge so as to achieve higher organisational performance. This programme is designed to help participants understand individual differences and acquire the skills of motivating and influencing others more effectively and confidently. Conducted in Mandarin, this programme is specially designed to cater for the needs of participants who are more conversant in this medium of instruction. Objectives Understand and apply the important concepts and principles of interpersonal and organisational communication. Motivate and influence people more effectively and confidently. Promote individual, team and organisational performance by rendering good leadership.
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Contents Motivating People as the Key to Success and Excellence The Miracle of Motivating Individuals satisfaction, security, self-growth and success Establishing the Win-Win Philosophy of Life Practising the 3 Basic Principles of Professional Work Attitude: PRO performance, rationality and on-going improvement Understanding Individual Differences values, perception, belief, attitudes, needs, goals, personality, abilities The Techniques of Motivating People The Practical Skills of Expressing Appreciation or Praising People Effectively The Practical Skills of Praising Staff for Good Performance Post-training Application of Effective Motivational Skills Who Should Attend Managers, Executives, Supervisors, Line-Leaders and personnel involve in the management and supervision of people. Dates: Jan 21-22, May 6-7, Sep 2-3 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 13.3 Effective Supervisory Management Skills
Supervisors are the main connectors joining management and employees, making it possible for each one of them to perform effectively. Supervisors are the level of management linking the operations of each department to the rest of the organisation. This view underscores the critical importance of developing people at the supervisory level. This programme is designed to provide supervisors clarity in their roles that will enhance his/her ability to be in control of his/her job. Thus, it is their confidence that will help determine the success of their supervision. Objectives Understand the organisational status of a supervisor. Understand the concept of delegation, authority relationships, communication principles, target setting and the need for rules and regulations. Understand the supervisory roles, tasks and duties and how these impact work group behaviour. Develop supervisory skills so as to influence group work behaviour and motivation. Contents The Organisational Status of Supervisor - Organisation, Its Structure and Functions - Delegation and Employee Accountability Supervisors Tasks and Duties - Organisational Objectives - Setting Work Group and Tasks Supervisory Skills - Supervisory Attributes - Problem Solving and Decision Making Techniques - Time Management and Strategies in Managing Time - Effective Communication - Coaching and Counselling Who Should Attend Assistant Managers, Senior Executives, Executives and Supervisors.
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Dates: May 12-13, Oct 6-7 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 13.5 LEAD: Leadership Effectiveness Needs Attitude Dynamism
In order to achieve our potential, we need to consider many aspects. First, we need to have self-confidence and leadership. Then we need to hone all the skills that will help us achieve our goals. We can do better than what we are capable of now, to achieve the best we can and therefore excel. We also begin to set our own benchmarks. This programme will look into skills building to improve leading, communication and facilitation. Objectives Discover own dominant leadership style. Understand how to analyse followers learning and development level. Learn when to delegate or instruct to match followers development level. Use the model of communication feedback system. Create a model to coach and counsel appropriately for each staff. Set up a simple and effective follow-up system to track performance of staff. Learn and practise facilitation skills to draw out the best from staff. Communicate in an assertive manner. Be skillful leaders. Contents Leadership Style Diagnosis Leadership in Supervision 1 Leadership in Supervision 2 Assertiveness in Communication Communication: Listening Skills Coaching and Counselling Managing Consequences Success Formula Who Should Attend Executives and Supervisors. Dates: Apr 12-13, Oct 27-28 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 13.5 Kemahiran Penyeliaan Yang Berkesan
The role and functions of supervisors have become increasingly important in almost all organisations. While managers and bosses are busy with business planning and undertake further investment activities, supervisors will assume the role to motivate workers to achieve the overall objectives of the company. They are also responsible to channel the top managements vision and policies to the operators and workers. In return, the supervisors are required to revert feedback and issues of concern to the top. This way, they work as a cementing agent to bring people together and work as a productive team. Objectives Memajukan penyelia sedia ada dengan memiliki ilmu, mengenali peralatan dan mengetahui sifat-sifat tanggungjawab yang perlu ada dalam pengurusan penyeliaan.
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Melengkapkan peserta-peserta dengan tugasan dan tanggungjawab yang semakin mencabar dengan lebih memahami cara-cara perhubungan kemanusiaan dengan lebih baik dan berkesan. Bagi membantu peserta-peserta dalam memajukan kebolehan mereka sebagai Penyelia yang berjaya, dengan penggunaan teknik-teknik komunikasi dan perlaksanaan yang terbaik agar kumpulan pengeluaran mereka berfungsi dengan lebih lancar di dalam perancangan dan lebih produktif di dalam memenuhi objektif organisasi.
Contents Proses Kepimpinan Harapan Organisasi Pengurusan Masa Komunikasi Penyelesaian Masalah dan Membuat Keputusan Penyerahan Tanggungjawab Yang Berkesan Pengurusan Konflik Who Should Attend Department Heads, Executives, Officers, Supervisors, Potential Supervisors and others whose duties include supervision of a group of subordinates. Dates: Apr 5-6, Sep 22-23, Dec 1-2 In-House Training Available Duration: 2 days Scheme: SBL/SBL-KHAS CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 13.6 Motivasi, Kepimpinan, Hubungan Kemanusiaan Dan Pembentukan Kumpulan Kerja
The focus in management today is on people. A conducive working environment and positive work attitude could slowly transform a mediocre staff into a top performer. Conducted in Bahasa Malaysia, this programme cultivates the importance of motivation, leadership, interpersonal skills and teambuilding among employees in order to increase job satisfaction and achieve higher performance level. Objectives Show the importance of positive work attitude and identify the importance of human relations skills. Identify the nature of motivation skills and the relationship between job satisfaction and effective human relations. Review the role for effective team building and identify contribution of leadership in developing good human relations. Consider the significance of alternative managerial styles in attitude development and develop action plans. Contents Motivasi Kerja: Implikasi dan Perlaksanaannya Kepimpinan: Seni Mempengaruhi Pekerja Hubungan Kemanusiaan: Suatu Kaedah Mendekati Pekerja Pembentukan Kumpulan Pekerja Who Should Attend Junior Management Staff, Supervisors, Line Leaders and Section Heads who wish to improve on the aspects of working with people to provide a conducive working environment in an organisation.
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Dates: Mar 10-11, Aug 2-3, Nov 8-9 In-House Training Available Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 Fees: FMM Members RM700 Non-Members RM800 13.7 Kepimpinan dan Kemahiran Motivasi untuk Ketua Operator
Conducted in Bahasa Malaysia, this programme provides participants with the skills to motivate line operators to handle grievances and complaints effectively and to coach and counsel subordinates towards positive change and increased productivity. Teambuilding is interspersed throughout the programme. Objectives Enhance knowledge, skill and attitude as leaders. Accept each person as an individual and be able to motivate them to perform progressively. Develop an objective awareness and understanding of individual and organisational roles. Understand the concept of internal customers and teamworking for synergistic results. Develop a positive work attitude and communicate effectively. Contents Tanggungjawab di dalam Penyeliaan Kepimpinan di dalam Penyeliaan Kemahiran Pemimpin Situational yang Berkesan Asas Komunikasi Kemahiran Hubungan Kemanusiaan Menggerakkan Prestasi Menyelia Prestasi Kajian Kes Who Should Attend This programme is designed specially for Line Leaders and Operators who have the potential to be trained to handle greater responsibilities. Dates: Jan 13-14, July 7-8 In-House Training Available Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 Fees: FMM Members RM700 Non-Members RM800 13.8 Bimbingan dan Kawalan Prestasi Kerja untuk Ketua Operator
In view of the emphasis by companies to train their supervisors and line leaders, FMM Institute has specially designed and developed the programme on Kepimpinan dan Kemahiran Motivasi Untuk Ketua Operator. To further develop these individuals, they need to know more about effective communication to create win-win situations. This is an advanced programme specially designed for supervisors and line leaders. This programme focuses on techniques in supervising, coaching and guiding subordinates. Effective communication skills are also included to encourage team work and co-operation. Objectives Develop effective techniques of guiding subordinates at work. Acquire knowledge on supervising problematic subordinates. Enhance ways of communication to transform conflict into co-operation. Apply techniques of monitoring subordinates performance through Daily Performance System.
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Contents Fokus kepada Pelanggan Menyelia Pekerja Bermasalah Bimbingan di Tempat Kerja Mengawas Prestasi Kerja Membina Keyakinan Diri Sebagai Pemimpin Kerjasama Pasukan Memberi Hasil Who Should Attend This programme is designed specially as a follow-up for past participants of the programme on Kepimpinan dan Kemahiran Motivasi Untuk Ketua Operator, Supervisors and Senior Leaders. Dates: May 26-27, Sep 29-30 In-House Training Available Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 Fees: FMM Members RM700 Non-Members RM800 13.9 Sikap Kerja Positif
Most employees perceive work as a chore. Therefore their hearts and minds are not set on completing the task at hand efficiently and improve on the quality of the finished job. A dissatisfied employee will slowly spread his discontentment to fellow employees and this will have an adverse effect on the organisation as a whole. The main purpose of this programme is to open up an employees potential in realising his personal vision and the organisations objective through positive thinking and positive work attitude. Objectives Understand and practise positive working concepts in an organisation. Adopt highly effective communication principles based on creating a positive working environment. Understand positive working values and skills in order to increase efficiency and quality of work. Plan and design positive steps towards building positive work culture at the workplace. Contents Suatu Pendekatan Ke Arah Kecemerlangan Organisasi Konsep Positif Kesepaduan Sikap Positif Menilai Sikap Positif Bagaimana Membentuk Sikap Positif Sikap Positif dalam Budaya Kerja Cemerlang Kaedah Membentuk Sikap Positif dalam Budaya Kerja Cemerlang Dorongan dan Motivasi Diri untuk Membentuk Sikap Positif Peranan Hubungan Kemanusiaan untuk Membentuk Sikap Positif Who Should Attend Section Heads, Supervisors, Line Leaders, Administrative and Clerical Staff. Dates: Feb 10-11, June 7-8, Oct 13-14 In-House Training Available Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 Fees: FMM Members RM700 Non-Members RM800
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13.10 The Power of a Positive Mind and Attitude This programme provides employees with the knowledge, skills and attitudes to perform at peak levels both in their professional and personal lives. It helps staff understand the difficult roles their bosses face in the day-to-day supervision and motivation of their subordinates and encourages subordinates to support their managers in the timely completion of all delegated assignments. This programme covers three key growth areas: personal, technical and interpersonal skills. Objectives Identify key areas that affect personal effectiveness. Build self-esteem with personal management techniques. Develop qualities for advancement opportunities. Manage their work effectively. Manage difficult personalities. Contribute as a team player to achieve win-win teamwork. Take ownership of self-development for advancement. Contents Positive Image Positive Thinking and Work Culture Positive Work Habits Positive Working Relationships Positive Mindset Who Should Attend Executives, Administrative and Clerical Staff. Dates: Apr 22-23, Aug 16-17, Dec 16-17 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 13.11 Meningkat Kecemerlangan Diri Di Tempat Kerja Setiap individu mengimpikan kejayaan. Kejayaan pula menuntut kecemerlangan diri. Diri yang cemerlang bukan sahaja merupakan tonggak kepada kejayaan malah menjadi asas kepada kecemerlangan keluarga, organisasi, bangsa dan negara. Dalam memburu kejayaan samada di dalam atau di luar tempat kerja, kecemerlangan perwatakan seseorang individu adalah paksi kejayaan. Ramai menerima hakikat bahawa kejayaan adalah penting kerana ia membina maruah dan harga diri seseorang demi kelangsungan hidup yang penuh bermakna. Objectives Memahami senario perubahan pesat global serta impak keatas industri dan warga kerja. Memahami cabaran yang diberi oleh pekerja asing dalam industri. Memahami impak tantangan kepada perubahan pesat global keatas organisasi dan warga kerja. Memahami tanggungjawab bersama antara majikan dan pekerja untuk menghadapi perubahan pesat global serta peranan masing-masing. Contents Memburu Kejayaan Senario Perubahan Pesat Global Memahami Reaksi Warga Kerja Terhadap Perubahan Dimana Silapnya? - Mengenal Diri Sendiri
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Kenapa Perubahan Perlu? Memahami Peranan dan Tanggungjawab Diri Membentuk Kecemerlangan Diri Bagaimana Menyumbang Kepada Kecemerlangan Organisasi
Who Should Attend Pekerja bukan eksekutif dan pekerja am. Dates: Upon Request Duration: 2 days In-House Training Available Scheme: SBL CPD Hours: 14
13.12 Jurulatih OJT Yang Kompeten Highly-skilled workforce is an essential component in any companys strategy to be competitive, locally and internationally. The current scenario of abundant cheap labour force in many Asian (especially ASEAN) countries makes Malaysian industry unable to compete for market share and foreign investment. One of the ways to regain labour competitiveness is to make our workforce highly competent. Unfortunately, On-Job-Training has been largely left to the shopfloor personnel and is often conducted in an ad-hoc and unsystematic manner. This training is divided into three Competency-based modules: Module 1: Task Analysis and Preparation of Training Manual Module 2: OJT Coaching Skills Module 3: OJT Evaluation Methods For each module the trainee is required to demonstrate his competence. Those who complete all three modules successfully will be presented with Competent OJT Trainer certificate. It is not necessary that the participants attend all three modules in its order as each module is designed as a stand-alone unit. To derive full benefit, participants are recommended to attend all modules. Project Requirement for Certificate of Competency Trainee must prepare a Training Manual for a Process or equipment that he is responsible for and submit within 60 days of completion of training. Who Should Attend OJT Trainers, Production Trainers, Supervisors, Line Leaders, Technicians and Senior Operators and others whose responsibility include On Job Training. Also suitable for HR and QS personnel who are interested in implementing a Competency Based OJT system in their company. Dates: Upon Request In-House Training Available Duration: 2 days (Each Module) Scheme: SBL CPD Hours: 14 (Each Module)
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14. 14.1
COMMUNICATION AND CLERICAL DEVELOPMENT Effective Communication Skills at the Workplace
Communication skills are one of the most important skills in the modern workplace. Communication skills help us to interact more effectively with colleagues at all levels of the organisation; this requires a complex mix of skill and style and an ability to adapt to different personality types. To establish and promote a particular view or idea, or to communicate an unpopular message, requires confidence and empathy. To consistently achieve successful outcomes, it is necessary to have an in-depth understanding of what really happens during the process of communication. This course introduces participants to the fundamental dynamics of high impact communication. Effective communication is a critical element of successful supervision and leadership. Objectives Identify communication problems that may be holding you back. Develop skills in asking questions that give you information you need. Learn what your non-verbal messages are telling others. Develop skills in listening actively and empathetically to others. Enhance your ability to handle difficult situations without being manipulated. Identify behavioural style and its unique challenges. Organise information in a clear and concise manner. Implement techniques for varying your vocal tones and body language. Contents What is Professional Communication? What is a Skilled Communicator? Communication Barriers Asking Questions Using Your Body Language for Impact Building High Impact Messages The Power of Positive Language Gaining the Confidence of Others Listening Skills From Impact to Actions Creating positive outcomes The Ten Commandments of Positive Relationships Assertive Formula Who Should Attend All levels of employees. Dates: Mar 8-9, July 19-20, Dec 13-14 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 14.2 Effective Technical Report Writing
In today's dynamic and ever-changing business world, there are still many situations where selling your ideas in writing is essential and crucial. This course explores ways in which we can overcome those fears and see report writing as an exciting and challenging task through which we can develop both our personal and professional potential; and on top of that, create an exciting impact in our reports and inspire our readers to take action!
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Objectives Organise your ideas and facts to get your message across. Put clarity, brevity, accuracy in your messages and communication. Build goodwill through well written communication. Make your writing flow smoothly and positively. Avoid wordiness, redundancy and delays due to rewrites. Eliminate roundabout writing. Use the right tone to get others to accept your ideas. Contents Guidelines to Composing Good Reports Technical Communication Process Importance of Technical Writing Structure of Reports Presentation Strategies Strategy for Emphasis, Depth and Transition Report Writing Style Editing Who Should Attend Managers, Supervisors, Administrators, Sales and Marketing Professionals, Technical Executives and anyone who needs to sell ideas effectively in writing, specifically through reports in a business context. Those who have to communicate technical information to customers and staff will find this workshop very useful. Dates: May 10-11, Oct 18-19 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 14.3 Communication and Influencing Skills
Being able to communicate effectively is essential if you want to build a successful career. To do this, you must understand what your message is, what audience you are sending it to, and how it will be perceived. Effective communication is only successful when you convey your thoughts and ideas effectively. You must also consider the diverse circumstances surrounding your communications, such as situational and cultural context. Objectives Understand a paradigm of communicating with people. Realise that to obtain results through managing people, they need to communicate in an assertive manner. Understand selfs dominant style of communication and its effectiveness. Choose to build communication bridges for better relationships. Choose empathy for better team results. Understand the need for maintaining integrity. Be assertive in giving or receiving criticism. Be assertive when need to confront, persuade or negotiate with others. Develop positive win-win attitudes. Contents Communication Styles of Communication The Assertion Theory Techniques of Communication
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Handling Criticism Creative Questioning Methods Leading with Facilitation Skills
Who Should Attend Managers, Team Leaders and Supervisors. Dates: June 9-10, Nov 29-30 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 14.4 FMM Certificate in English Language for Business Communication (60 Hours)
FMM Certificate in English Language for Business Communication is designed to furnish participants with ample practice in oral and written English to meet the continuous demands of the business world. It also emphasises the vocabulary needed to function effectively in the world of business. This programme is based on the communicative approach to language learning. Through the use of various tasks, it provides the learner with practice in various interesting, meaningful and authentic situations, which are related to their workplace. Objectives Develop and enhance effective business communication skills in the English Language. Write different categories of business letters, memos, e-mails, reports and resume. Prepare and deliver effective presentation. Become an effective communicator. Contents Social Interaction Effective Communication Communication Through E-mail, Memos and Letters Basic Writing Skills Communication Through Letters How to Handle Difficult Situations Telephone Skills Meetings Presentation skills Report Writing Resumes and Interviews Who Should Attend Executives and prospective Executives who want to improve their ability to use English, both written and spoken, especially in the business contexts. Dates: Mar 6-Apr 24, June 12-July 31, Oct 2-Nov 27 In-House Training Available Duration: 60 hours/15 classes Scheme: SBL Fees: FMM Members RM1,150 Non-Members RM1,350 14.5 Clerical Development Programme
A supportive and effective clerical and administration system in a company can do wonders to reduce the workload of not only the clerical staff but also the executives and managers. With this in mind, sufficient coaching and training to increase the support staffs capabilities and skills must be introduced to allow the middle and upper management staff to concentrate more on their main functions. This would allow for the improvement of the companys overall efficiency level.
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Objectives Identify the critical roles and responsibilities. Learn the essentials of providing quality customer service and create win-win situations for all. Develop interpersonal skills of working with the boss, superiors and colleagues. Manage workflow by prioritising tasks and paperwork and planning a practical work schedule. Apply practical office communication skills and enhance working relationship. Develop skills for greater efficiency and productivity. Contents Roles and Responsibilities in Todays Office Environment Personal Image and Work Etiquette Quality Customer Service Working with the Boss and Colleagues Managing Your Workflow Successfully Office Communication Skills Planning for a Successful Career Who Should Attend All levels of Clerical Staff, Secretaries, Personal and Administrative Assistants. Dates:Apr 5-6, Sep 6-7 In-House Training Available Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM850 14.6 Program Pembangunan Perkeranian
Conducted in Bahasa Malaysia, this programme touches on the roles and responsibilities of the clerical and support staff in meeting the companys objectives. Participants would also learn to prioritise their work and manage their time more efficiently in order to be more productive. More often than not, the clerical and administrative function of the company does not command the attention of the management as it is deemed secondary as compared to other functions in the organisation. However, management must be aware of the vital support provided by the clerical and administrative staff in order to ensure the smooth running of the company. Thus it is beneficial to invest in the support team as they would be able to contribute positively in terms of higher overall productivity and efficiency. Objectives Understand the administrative role and function of an organisation. Learn the importance of realising the organisations mission and objectives through daily work. Identify ways to foster good working relationship, positive work attitude and effective working habits so as to contribute positively towards the organisations productivity. Acquire excellent work ethics and work culture for personal improvement and organisational development. Contents Peranan dan Fungsi Sistem Pejabat Motivasi Perhubungan Kemanusiaan
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Komunikasi Berkesan Pengurusan Masa dan Tugasan Perkhidmatan Pelanggan
Who Should Attend All levels of Clerical Staff, Secretaries, Personal and Administrative Assistants. Dates:May 10-11, Oct 11-12 In-House Training Available Duration: 2 days Scheme: PERLA/PROLUS CPD Hours: 14 Fees: FMM Members RM700 Non-Members RM800 14.7 The Quintessential Executive Secretary and PA
Todays secretaries and personal assistants are role jugglers. Their responsibilities have shifted from the secretarial tasks to a more managerial task. They also need to balance their responsibilities towards their work with their personal commitment. This course provides an in-depth understanding on achieving a positive growth towards you and your career. Objectives Understand the role and responsibilities of todays executive secretary and personal assistants. Review ones own perception and develop a positive attitude and proactive values. Become more effective by working smarter and getting more done in less time. Learn office management skills so as to better assist the boss in key result areas. Categorise activities and tasks for better time management. Select the most appropriate form of inter-office communication so as to increase efficiency. Develop interpersonal skills and create more effective working relationships. Contents The Quintessential Secretary Essential Skills for Managing Office Productivity Creative and Effective Problem-Solving Skills Win-Win Relationships with People Working Successfully with the Boss Managing Your Time and Workflow Communicating Well for Greater Success Who Should Attend Executive Secretaries, Personal Assistants, Administrative Support Staff and others who will benefit from a higher level of self-development and raising their levels of performance in the secretarial and administrative role. Dates: June 14-15, Nov 8-9 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 14.8 Managing Conventional Records and Files Effectively
Often we hear a business is only as good as its records. All correspondence with clients, financial information, market and clients facts are kept in files. The term records management refers to the administrative function in any organisation concerned with the creation, organisation, maintenance, use, retrieval and disposal of records. An organisation can save on time and money if it practises efficient record management as vital information can be retrieved and processed. This programme helps participants with the creation,
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organisation, maintenance, use, retrieval and disposal of conventional records to promote efficiency and productivity in the organisation. Objectives Gain a better understanding of the importance of proper record management practices. Organise the records of an organisation more systematically and efficiently. Increase efficiency in processing records and files in respect of arrangement, keeping, filing, retrieving, maintaining and disposing of records. Contents Theory and Practice in Record Management File Operation Security and Characteristics of Good Record/Filing Room Rules and Regulations Governing Record Management Last Stages in Records Management Final Destiny Who Should Attend Secretaries, Administrative Supervisors and Clerical staff in various organisations who want to ensure their records are properly filed and managed. Dates: Mar 15-16, July 14-15, Oct 25-26 In-House Training Available Duration: 2 days Scheme: SBL CPD Hours: 14 Fees: FMM Members RM750 Non-Members RM950 14.9 Communication Made Easy (40 Hours)
We converse with people everyday, be it at home with family members, at work with colleagues, at functions with acquaintances or with total strangers on the streets. For some people, having conversations with others, including strangers, do not seem to be a difficult task, while for others, it can be a stressful experience indeed. For those who do so effortlessly, there must be some skills that are used successfully. The mastery of these skills among staff also plays a pertinent role in creating a positive image in any organisation. This course caters to the needs of any organisation that is interested in maintaining a positive and lasting image on their local and foreign clients as regards to courteous, efficient and pleasant service provided by their employees as they converse and respond effectively in English. Objectives Reacquaint themselves with the basics of English Communication and Grammar. Improve confidence in using English at work, with friends and family. Understand and use terms, words and sentences most suitable for use in various common contexts. Gain knowledge on ways and means of improving their command of the language, both through their own efforts and through various sources. Contents Greetings Grammar in Speech Meetings Informal Negotiations Impromptu Speech Social Language Telephoning Tactics Maintaining Customer Service Pitch and Intonation Problem Solving and Critical Thinking
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Vocabulary and Word Building Writing Memos, Messages and E-mails
Who Should Attend Anyone who needs to improve their communication skills to both internal and external customers. Dates: Upon Request Duration: 40 hours In-House Training Available Scheme: SBL
14.10 Effective Note Taking and Writing Skills for Executives (40 Hours) Note taking can not only be a stressful but also a daunting task for those who find it difficult to grasp key issues and main points received in a flood of information during meetings. This practical course will focus on active listening skills, skillful note taking and concise yet effective writings in the form of reports or minutes. Objectives Understand and appreciate the need and importance of relevant and accurate note taking and reporting techniques. Use various note taking skills to record accurately and efficiently the contents in meetings. Write minutes of meetings or reports that are clear, concise and which meet the needs and expectations of the organisation. Use appropriate writing styles in the correct grammar, sentence structure, tone and stylistic conventions of the English Language. Contents Overview of Note Taking Note Taking Techniques Note Taking Tools How to Be an Active Listener Writing Minutes Grapple with Grammar Who Should Attend Executives, Secretaries, Clerks and others who need to brush up on their listening, notetaking and writing skills. Dates: Upon Request Duration: 40 hours In-House Training Available Scheme: SBL
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SMEs Skills Upgrading Programmes
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FMM Institute has been approved as SME Corporation Malaysias (SME Corp) Professional Training Provider (PTP) and under this scheme, a total of 37 SMEs Skills Upgrading Programmes were approved by SME Corp to be conducted for SMEs so as to enjoy the Skills Upgrading Grant. The grant was increased from 50% to 80% effective June 1, 2008. Eligibility to SMEs Skills Upgrading Grant Manufacturing sector (including agricultural-based industries) and manufacturing-related services - annual sales value is not more than RM25 million or with less than 150 fulltime employees. Services sector (including ICT) - annual sales value is not more than RM5 million or with less than 50 full-time employees. SMEs must be registered under the Companies Act 1965 (Private Limited companies) or the Registration of Business Act 1956 (Enterprise companies) with majority Malaysian shareholders (minimum 60%).
SMEs who contribute to the HRDF can also apply for training grants under the various schemes available under the HRDF. The SMEs Skills Upgrading Programmes can also be conducted on in-house basis. SMEs Skills Upgrading Programmes 1. Effective Time Management (please refer page 23)
Dates: May 5-6, Oct 4-5 In-House Training Available Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 2. Effective Customer Service and Complaints Management (please refer page 30)
Dates: May 24-25, Oct 25-26 In-House Training Available Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 3. How to Prepare and Maintain Full Set of Accounts (please refer page 36)
Dates: Jan 20-21, May 17-18, Oct 13-14 In-House Training Available Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 4. Understanding Employment Act 1955 (please refer page 42)
Dates: Mar 17-18, Aug 9-10, Dec 15-16 In-House Training Available Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 5. Effective Disciplinary Management Grievance Handling, Misconduct and Domestic Inquiry (please refer page 42)
Dates: Apr 7-8, Sep 20-21 In-House Training Available Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant)
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6.
Effective Purchasing Management (please refer page 53)
Dates: May 12-13, Aug 9-10, Dec 13-14 In-House Training Available Duration: 2 days Scheme: PERLA/PROLUS Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 7. Operasi Stor dan Gudang (please refer page 55)
Dates: May 10-11, Aug 4-5, Nov 10-11 In-House Training Available Duration: 2 days Scheme: PERLA/PROLUS Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 8. Inventory and Stores Management (please refer page 53)
Dates: June 14-15, Dec 8-9 In-House Training Available Duration: 2 days Scheme: PERLA/PROLUS Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 9. Materials Planning and Control (please refer page 54)
Dates: Apr 19-20, Oct 18-19 In-House Training Available Duration: 2 days Scheme: PERLA/PROLUS Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 10. Production Planning and Control (please refer page 51)
Dates: Jan 18-19, May 17-18, Oct 4-5 In-House Training Available Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 11. Teknik Kawalan Kualiti Untuk QC (please refer page 61)
Dates: Apr 28-29, Oct 13-14 In-House Training Available Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 12. 7 Alat QC dan Pelaksanaan QCC (please refer page 61)
Dates: Feb 8-9, July 26-27 In-House Training Available Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 13. 5S Implementation (please refer page 63)
Dates: May 12-13, Nov 8-9 In-House Training Available Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 14. Understanding ISO 9001:2008 Quality Management System Requirements (please refer page 66)
Dates: Feb 3-4, May 24-25, Aug 16-17, Nov 22-23 In-House Training Available Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant)
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15.
Equipment Efficiency Through Maintenance Management (please refer page 74)
Dates: May 5-6, Oct 13-14 In-House Training Available Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 16. Penyelenggaraan Asas Untuk Juruteknik (please refer page 74)
Dates: Mar 3-4, July 7-8, Dec 8-9 In-House Training Available Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 17. Safety and Health at Workplace (please refer page 95)
Dates: Feb 8-9, June 7-8, Oct 18-19 In-House Training Available Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 18. How to Develop an Effective Safety and Health Committee (please refer page 96)
Dates: Jan 27-28, May 10-11, Sep 20-21 In-House Training Available Duration: 2 days Scheme: PERLA/PROLUS Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 19. Accident Prevention at Workplace (please refer page 97)
Dates: Mar 29-30, July 5-6, Dec 13-14 In-House Training Available Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 20. Occupational First Aid Skills and CPR (please refer page 97)
Dates: Mar 10-11, July 21-22, Dec 8-9 In-House Training Available Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 21. Mengendali Bahan Kimia Dengan Selamat (please refer page 101)
Dates: Apr 5-6, July 12-13, Nov 3-4 In-House Training Available Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 22. Seven Leadership Skills of Highly Effective Supervisors (Mandarin) (please refer page 106)
Dates: Mar 25-26, July 1-2, Nov 18-19 In-House Training Available Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 23. Motivating Employees for Higher Productivity (Mandarin) (please refer page 106)
Dates: Jan 21-22, May 6-7, Sep 2-3 In-House Training Available Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant)
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24.
Kemahiran Penyeliaan Yang Berkesan (please refer page 108)
Dates: Apr 5-6, Sep 22-23, Dec 1-2 In-House Training Available Duration: 2 days Scheme: SBL/SBL-KHAS Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 25. Sikap Kerja Positif (please refer page 111)
Dates: Feb 10-11, June 7-8, Oct 13-14 In-House Training Available Duration: 2 days Scheme: PERLA/PROLUS Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 26. Clerical Development Programme (please refer page 116)
Dates: Apr 5-6, Sep 6-7 In-House Training Available Duration: 2 days Scheme: PERLA/PROLUS Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 27. Managing Conventional Records and Files Effectively (please refer page 118)
Dates: Mar 15-16, July 14-15, Oct 25-26 In-House Training Available Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 28. Effective Communication Skills at the Workplace (please refer page 114)
Dates: Mar 8-9, July 19-20, Dec 13-14 In-House Training Available Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 29. Basic Electricity and Troubleshooting
Dates: May 10-11, Oct 27-28 In-House Training Available Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 30. Safe Forklift Driving Skills
Dates: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 31. Teknik-Teknik Peningkatan Produktiviti
Date: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 32. INCOTERMS and Its Interpretation in International Trade and Shipping Documentation Date: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant)
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33.
Effective Logistics Management
Date: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 34. Strategic Procurement, Negotiation Skills and Cost Reduction Techniques
Date: Available as In-House Training Only Duration: 2 days Scheme: SBL Fee: RM190(after 80% Skills Upgrading Grant) RM950(before Skills Upgrading Grant) 35. Essential English Made Easy for Supervisors and Workers
Dates: Available as In-House Training Only Duration: 24 hours Scheme: SBL Fee: RM280(after 80% Skills Upgrading Grant) RM1,400(before Skills Upgrading Grant) 36. Certificate in Electrical Chargeman AO (please refer page 129)
Intakes: July, Sep, Nov In-House Training Available Duration: 13 days Scheme: PERLA/PROLUS Fee: RM600(after 80% Skills Upgrading Grant) RM3,000(before Skills Upgrading Grant) 37. Certificate in Boilerman (please refer page 128)
Intakes: Jan, Mar, May, July, Sep, Nov In-House Training Available Duration: 4 days Scheme: SBL Fee: RM360(after 80% Skills Upgrading Grant) RM1,800(before Skills Upgrading Grant)
(New programmes will be added from time to time, subject to the approval of SME Corporation Malaysia. Please contact FMM Institute for further details and schedule of SMEs Skills Upgrading Programmes.)
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Certificate Programmes
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1.
FMM Certificate in Boilerman (Engine Drive Steam Boiler) (BM)
Conducted in Bahasa Malaysia, the FMM Certificate in Boilerman is specially developed to upgrade the theoretical and operational skills of the current workforce in handling steam boilers in various sectors. This Certificate programme will provide the knowledge to upgrade the skills of Boiler Supervisors, Operators, Assistants and Apprentices on matters relating to Operations, Mounting and Fittings, Inspections and Maintenance of Boilers at the workplace. Objectives Upgrade the knowledge and skills of personnel handling and operating steam Boilers and to further upgrade the skills of Boilerman. Establish a level of sound theoretical and practical knowledge and skills pertaining to Boilers in order to efficiently manage and handle steam boilers towards better work performance. Create opportunities for career advancement. Prepare participants to sit for the Boilerman Examinations conducted by Jabatan Keselamatan dan Kesihatan Pekerjaan (JKKP/DOSH). Contents Acts and Regulations Related to Boilers Types of Steam Boilers Essential Fittings and Mountings Preparation for Mandatory Inspection Types of Test Related to Boilers Boiler Maintenance Boiler House/Room Requirements Construction of Boilers Water Treatment Boiler Commissioning and Accessories Who Should Attend At least 2 years of working experience as a Steam Engine or Steam Boiler Attendant (directly handling Boiler) or at least 3 years working experience as an Apprentice or Journeyman Fitter in a Steam Plant or Engineering Workshop (indirectly handling Boiler). Intakes: Jan, Mar, May, July, Sep, Nov In-House Training Available Duration: 4 days Scheme: SBL Fees: FMM Members RM1,400 Non-Members RM1,800 2. FMM Certificate in Steam Engineer
This programme on Boiler/Steam Plant Operations and Management focuses on establishing correct practices in Steam Plant Operations. This programme also provides guidance in boiler maintenance procedures. Overall the programme will escalate the knowledge base of participants to become better supervisors and managers of steam plants. Participants will gain the practical know-how they need and more importantly, confidence to operate and manage steam plant successfully. Objectives Provide in-depth professional knowledge and skills for sound and effective Boiler/Steam Plant Operations and Management practices and be acquainted with the necessary know-how for operating steam plant successfully. Equip with necessary tools and skills needed to be a Certified Steam Engineer.
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Enhance the knowledge pertaining to boiler management, which is perhaps the best way to avoid losses. Equip with the latest information on s team plant. Prepare participants for the Steam Engineers Examination conducted by JKKP leading to a Certified Steam Engineer
Contents Safety Steam Plant Operation Factories and Machinery Act Boiler Construction Boiler Efficiency Boiler Operations Boiler Fittings Water Treatment Combustion System Boiler Damage and Repair Steam Traps Operations and Maintenance Steam Turbine Materials Used in Steam Plant Welding Material Treatment Chemical Cleaning Who Should Attend Practicing Boiler Operators, Technicians and Mill Engineers, Shift Charge Engineers, Junior Engineers and those who are interested to upgrade their career in steam plant operations. This could range from small process plants to major utilities. Industry may include factories, hotels, hospitals, plantations, etc. Intakes: Feb, Jun, Oct In-House Training Available Duration: 4 days Scheme: SBL Fees: FMM Members RM1,600 Non-Members RM2,000 3. FMM Certificate in Electrical Chargeman AO/A4 (BM)
Conducted in Bahasa Malaysia, this programme provides knowledge to upgrade the skills of electricians, technicians and electrical supervisors on matters relating to design, selection, inspection, testing and in particular to the protection of property and safety of persons at the workplace. Objectives Upgrade the knowledge and skills of current Electrical Chargeman in an organisation where live electrical work is in operation. Prepare participants to sit for the Electrical Chargeman Examination conducted by the Energy Commission/Suruhanjaya Tenaga. Create opportunities for career advancement. Contents Electricity Supply Act 1990 Electricity Supply Regulations 1994 IEE Wiring Regulations 1994 CPR and First Aid Protective Devices in IEE Regulations
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Basic Electricity and Measuring Equipment Transformer Cables Motor and Controls Checking of Log Book and Revision Practical Sessions
Who Should Attend Targeted at currently employed Electrical Chargeman and Technicians in an organisation where live electrical works are in operation. Intakes: Jul, Sep , Nov Duration: 13 days In-House Training Available Scheme: AO PERLA/PROLUS A4 SBL Fees: AO FMM Members RM2,800 Non-Members RM3,000 A4 FMM Members RM3,500 Non-Members RM4,000 4. FMM Certificate in Wireman PW1/PW3 (BM)
In line with the Electricity Supply Act 1990 to ensure that all wiring for electrical equipment be operated under the control of persons possessing Certificates of Competency as Wireman, this programme has been specially developed with an aim, to create a pool of certified wireman professionals in Malaysia. It will provide the knowledge to upgrade the skills of electricians, technicians and electrical supervisors on matters relating to design, selection, inspection and in particular the protection of property and safety of persons at the workplace. Objectives Upgrade the skills of electricians, technicians and supervisors in electrical wiring work. Prepare participants to sit for the Electrical Wireman Examination conducted by Energy Commision/Suruhanjaya Tenaga. Create opportunities for career development/advancement. Contents Electrical Supply Act 1990 Electricity Supply Regulations 1994 IEE Wiring Regulations (16th Edition) CPR, First Aid and Treatment Basic Electrical Knowledge Protection Against Excess Current Cables and IEE Regulations Wiring Systems Measuring Equipment and Installation Testing Electrical Installation Testing Who Should Attend Those who are currently employed as Wireman, Electricians, Supervisors and Technicians in the manufacturing sector. Intakes: Jul, Sep, Nov In-House Training Available Duration: 13 days Scheme: SBL Fees: FMM Members RM2,400 Non-Members RM2,600
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FMM (ASQ) Certified Manager of Quality/Organisational Excellence (CMQOE)
Quality management has emerged as a recognised profession in the most successful companies and organisations. Quality Managers are regularly contributing to strategic discussions and influencing company directions. They are highly visible and are expected to exhibit exceptional competence and integrity. As they constantly interact with company executives, Quality Managers not only must continuously enhance their technical skills, but also managerial, interpersonal and communication skills. Objectives Understand and have a working knowledge of quality standards and concepts. Assess quality needs in relation to overall strategic plans. Implement quality programmes to attain and maintain customer satisfaction and focus. Manage projects that support overall strategic goals and continuous improvement, and identify and implement closed-loop corrective and preventive actions. Manage and motivate human resource in the support of organisational goals through employee empowerment and by providing appropriate training and education at all levels in the organisation. Contents Leadership Strategic Plan Development and Deployment Management Elements and Methods Quality Management Tools Customer-Focused Organisation Supply Chain Management Training and Development Who Should Attend Senior Engineers and Managers who have several years of working experience in qualityrelated fields in industry and are involved in decision-making. Intakes: July, Nov In-House Training Available Duration: 12 days Scheme: SBL Fees: FMM Members RM3,700 Non-Members RM4,200 (Fee excludes the external ASQ examination) 6. FMM (ASQ) Certified Quality Engineer
The FMM (ASQ) Certified Quality Engineer is specially developed to cultivate workforce proficiency in the principles and practices of Quality Engineering and Management. This course will help to enhance the ability to use quality engineering and management techniques in implementing an effective quality system or programme in an organization. Objectives Acquire in-depth knowledge and skills in applying the principles of Quality Engineering and Management at the workplace. Enhance the ability to use Quality Engineering and Management techniques to implement an effective quality system or programme. Create opportunities for career advancement and development in Quality Engineering and Management within an organisation. Prepare for the Certified Quality Engineer Examination of the American Society for Quality (ASQ).
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Contents Quality Management Practices and Applications - Total Quality Management - Quality Improvement and Planning Tools Quality Statistical and Analytical Methods and Applications - Distribution and Statistical Inference - Statistical Process Control Quality Measurement Systems, Safety and Liability - Measurement, Metrology and Calibration - Reliability and Product Liability Who Should Attend Executives, Engineers, Assistant Managers and Managers who have a few years working experience in quality-related fields. Intakes: Jan, July In-House Training Available Duration: 21 days Scheme: SBL Fees: FMM Members RM4,000 Non-Members RM4,800 (Fee excludes the external ASQ examination) 7. FMM Certificate in Energy Management
In line with the Energy Efficiency Regulations 2001 set by Energy Commission, this programme prepares participants to be accredited as qualified energy manager at their respective place of work. The FMM Certificate in Energy Management represents a unique effort of FMM Institute to produce a pool of qualified energy manager for the industry towards the noble vision of utilising energy efficiently. Objectives Be made aware of the importance of energy conservation and energy efficiency issues. Be able to use the knowledge and skills gained to execute energy efficiency practices in their working place, which may include HVAC systems, electrical systems, steam generators, furnaces and internal combustion engines. Be able to use various tools and procedures in energy management, energy auditing and energy planning. Gain knowledge on new technologies and advances in the efficient utilisation of energy. Be certified as a qualified energy efficiency manager at workplace. Contents Introduction to Energy Efficiency Energy Efficiency in HVAC Systems Energy Efficiency in Electrical Systems Energy Efficiency in Mechanical Systems Energy Management Tools Energy Analysis Advances and New Technologies in Energy Efficiency Who Should Attend Factory/Facility/Maintenance/Service Managers and Engineers, Senior Managerial Production and Technical Personnel who are involved in managing and operating energyrelated matters in their organisations. Intakes: Feb, June Duration: 14 days In-House Training Available Scheme: SBL
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Fees: FMM Members RM3,900 Non-Members RM4,500 8. FMM Certificate in Safety and Health Officer
Approved by DOSH
In line with the Occupational Safety and Health Act 1994 and its Regulations to ensure a competent person is employed to act as a Safety and Health Officer at the place of work, the FMM Certificate in Safety and Health Officer represents a unique effort of FMM Institute to produce a pool of qualified safety officer for the industry towards the prevention and reduction of occupational accidents and hazards at the workplace. Objectives Provide in-depth professional knowledge and skills for sound and effective Occupational Safety and Health management practices. Enhance the legal knowledge pertaining to Occupational Safety and Health and be acquainted with necessary know-how and techniques for performing various Occupational Safety and Health activities. Create opportunities for career advancement and development in Occupational Safety and Health within an organisation. Prepare participants for Safety and Health Officer Examination conducted by the National Institute of Occupational Safety and Health (NIOSH). Contents Occupational Safety and Health Management Occupational Safety and Health Legislation Occupational Health Occupational Safety Who Should Attend Safety and Health Officers/Committee Members, Human Resource Officers, Engineers and Supervisors from various sectors of industries. Intakes: Jan, Mar, May, July, Sep, Nov In-House Training Available Duration: 21 days Scheme: SBL /SBL-KHAS Fees: FMM Members RM3,700 Non-Members RM4,000 (Fee excludes the external NIOSH examination) 9. FMM Executive Certificate in Human Resource and Industrial Relations
The FMM Executive Certificate in Human Resource and Industrial Relations is specially developed with the aim to prepare HR practitioners to manage the complexities as well as to face the changing needs of the various industries in regards to Human Resource Management and Industrial Relations. This programme will not only provide one with sound theoretical knowledge of the subject matter but practical applications in the business environment. It keeps one in pace with the ever changing business surrounding whilst achieving desired goals successfully. Objectives Provide knowledge and awareness of the operational and strategic roles of Human Resource in an organisation. Gain an understanding of the principles and practices of compensation management, performance management, meaning and nature of organisational behaviour. Gain an insight into the laws, systems and practices of Human Resource Management and Industrial Relations in Malaysia.
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Contents Module 1: Human Resource Management Module 2: Malaysian Employment Law Module 3: Industrial Relations Practices In Malaysia (Individual module is available at certificate level) Who Should Attend Human Resource Officers and Executives who want to acquire an in-depth knowledge and applications of Human Resource Management and Industrial Relations at the workplace. Intakes: Jan, Mar, May, July, Sep, Nov In-House Training Available Duration: 15 days Scheme: SBL Fees: FMM Members RM2,950 Non-Members RM3,250 10. FMM Certificate in Industrial Relations Practices in Malaysia
FMM Certificate in Industrial Relations Practices in Malaysia is developed with the aim to prepare HR practitioners to manage the complexities as well as the changing needs of the industries in regards to Industrial Relations. It will provide sound theoretical knowledge of the subject matter with practical applications. Objectives Understand the development and functions of the Trade Union. Be equipped with the pertinent regulations governing key human resource issues under the Industrial Relations Act 1967. Gain an understanding of the process of collective bargaining. Learn what constitutes misconduct and how the domestic inquiry procedures and process work. Be familiar with some common trade disputes and industrial actions taken. Understand the role of the Industrial Court. Contents Evolution of Trade Unions Industrial Relations Act 1967 Collective Bargaining Employee Misconduct and Disciplinary Action Domestic Inquiry Procedures Trade Disputes and Industrial Action Industrial Court Who Should Attend This programme is meant for those who are currently involved in the industrial relations functions. It is also recommended for those at junior and middle management levels. Intakes: Feb, May, Sep In-House Training Available Duration: 5 days Scheme: SBL Fees: FMM Members RM1,000 Non-Members RM1,100 11. FMM Executive Certificate in Logistics Management
The FMM Executive Certificate in Logistics Management is specially designed for the professional development of employees in the logistics industry. This programme will impart practical industry knowledge and skills in the areas of warehousing operations, supply chain
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management and distribution management to participants so as to enhance their work function in logistics. Objectives Develop potential team leaders in the logistics industry. Understand the concepts, approaches and techniques to ensure the effectiveness and efficiency in the warehousing operations. Understand the role of Supply Chain Management and to enhance the effectiveness of moving products and services within the supply chain. Contents Module 1: Warehousing Module 2: Distribution Management Module 3: Supply Chain Management (Individual module is available at certificate level) Who Should Attend Those who are currently involved in the logistics and operations functions. It is also recommended for those at junior and middle management levels. Intakes: Jan, Apr, July In-House Training Available Duration: 15 days Scheme: SBL Fees: FMM Members RM2,950 Non-Members RM3,250 12. FMM-MNSC Certificate in Shipping
The Certificate in Shipping is jointly developed by Malaysian National Shippers Council and FMM Institute, with an aim to enhance professionalism in shipping as well as maintaining the standard of operation of the industry. Objectives Update information on shipping to the Manufacturing and Shipping sectors. To provide an understanding in general terms of current laws and practices pertaining to transport in trade. Update on documentation and procedures involved in shipment of goods. Contents Introduction and Overview Carriage of Goods by Sea Carriage of Goods by Air Carriage of Goods by Land (Multimodalism) Duties and Responsibilities of Freight Forwarders Packing and Marking Banking for Shippers Laws and Practices Relating to Trade and Customs Shippers Cargo Insurance (Individual module is available) Who Should Attend Personnel from Manufacturing sector (Purchasing and Shipping Departments), Logistics, Warehousing, Cargo Handling, Freight Forwarding, Import and Export and Insurance.
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Intakes: Apr, Sep In-House Training Available Duration: 10 days Scheme: SBL Fees: FMM Members RM2,900 Non-Members RM3,400 13. FMM Executive Certificate in Production and Operations Management
The FMM Executive Certificate in Production and Operations Management is specially designed for the professional development of employees in the manufacturing sector. This programme will prepare participants in the areas of Production Operations, Quality Management Systems, Production Planning and Control. Objectives Develop potential team leaders in the manufacturing industry. Understand the concepts and tools used in planning and operating an effective manufacturing system. Understand the approaches and techniques needed to ensure the effectiveness and efficiency in daily production operations. Increase in productivity through continuous improvement and quality customer services. Develop skills in analysing and solving quality problems related to production and operations. Contents Module 1: Principles of Production and Operations Module 2: Production Planning and Control Module 3: Quality Management and System (Individual module is available at certificate level) Who Should Attend Those who are currently involved in the production and operations functions. It is also recommended for those at junior and middle management levels. Intakes: Feb, June, Nov In-House Training Available Duration: 18 days Scheme: SBL Fees: FMM Members RM2,950 Non-Members RM3,250 14. FMM Executive Certificate in Lean Manufacturing
FMM Executive Certificate in Lean Manufacturing will provide an introduction to the methods and practices involve in Lean Manufacturing Management. It presents the information by using both a conceptual framework and real-life examples to further the learning process. Objectives Understand the concepts and implementation of Lean Manufacturing. Enhance the importance of Value Stream Mapping, supporting tools & techniques and implementation. Gain a working knowledge of Kaizen, JIT, 5S, waste reduction and elimination and TPM. Enhance awareness of the Kanban Systems, implementation, auditing and improving Kanban. Contents Module 1: Introduction to Lean Manufacturing Module 2: Kanban Systems Module 3: Value Stream Mapping (VSM) (Individual module is available at certificate level)
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Who Should Attend Managers, Engineers, Executives, Technicians and those who wish to improve their understanding and skills in relation to the application of lean management in manufacturing. Intakes: Mar, July, Nov In-House Training Available Duration: 15 days Scheme: SBL Fees: FMM Members RM3,500 Non-Members RM4,000 15. FMM Halal Executive Certificate
The FMM Halal Executive Certificate is specially developed with the aim to prepare personin-charge of Halal Certification to know their responsibilities in maintaining the quality and the integrity of using Halal Logo on their products. This programme will not only provide one with sound theoretical knowledge of the subject-related matters but also will cover the Halal application procedures and legal requirements towards the Halal implementation in Malaysia. Objectives Gain an insight of the Halal Standards and the requirements to obtain the Malaysia Halal Certification. Learn the procedures for the application of Halal Certification and to comprehend its details so as to minimize misinterpretation or errors that could impede the application process. Understand the concept of a comprehensive Halal Management and its importance to the organisation. Comprehend the responsibilities of a Halal Executive in gaining the Halal Certification. Contents Halal Market: Overview and Opportunity Understanding the Shariah Requirements in the Food Production Halal Standard and Halal Industry Development Corporation Halal Management and Quality Assurance Food Science and Technology Halal Audit System Halal-Related Laws, Enforcement and Consumerism Who Should Attend Those who are currently involved in the Halal Certification in the organisation. It is also recommended for those at junior and middle management levels. Intakes: Feb, June, Sep In-House Training Available Duration: 10 days Scheme: SBL Fees: FMM Members RM2,950 Non-Members RM3,250 16. FMM Sijil Pengurusan Stor dan Gudang
Sijil Pengurusan Stor dan Gudang adalah disediakan khas untuk pekerja pekerja yang bertugas dalam rangkaian operasi pembekalan, terutamanya yang bertanggungjawab dalam operasi stor dan gudang. Melalui program ini, peserta-peserta akan memperolehi kefahaman yang lebih mendalam mengenai aktiviti-aktiviti bidang kerja mereka dan pertaliannya dengan operasi perniagaan secara keseluruhan.
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Objectives Pengetahuan asas bagaimana makro ekonomi seperti faktor-faktor perundangan, sosial dan politik mempengaruhi operasi perniagaan secara umum dan secara khusus kepada stor dan gudang. Teknik pengurusan inventori yang efektif untuk memastikan kecekapan dalam merancang dan mengawal inventori. Memahami peranan dan fungsi pembelian dalam sesuatu organisasi. Memahami prinsip-prinsip dan aplikasi praktikal operasi dan pentadbiran dalam pengurusan aktiviti inventori. Pengetahuan yang perlu bagi memahami sumbangan stor dan gudang ke arah mencapai produktiviti dan keuntungan organisasi. Contents Persekitaran Perniagaan Pengurusan Inventori Pengurusan Pembelian Operasi Penyimpanan Pentadbiran Stor dan Gudang Who Should Attend Pekerja-pekerja yang kini bertugas di Stor dan Gudang di peringkat penyeliaan dan operasi. Ianya juga disyorkan kepada mereka yang tidak mempunyai kelayakan akademik formal dan baru menceburi bidang Stor dan Gudang. Intakes: May, Oct In-House Training Available Duration: 13 days Scheme: PERLA/PROLUS Fees: FMM Members RM2,500 Non-Members RM3,250
(Certificate Programmes are conducted during weekends only. Intakes stated are subject to change. New programmes will be added from time to time. Please contact FMM Institute for further details and schedule of Certificate programmes.)
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Diploma Programmes
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FMM Institute obtained its Private Higher Education Institute (PHEI) status from the Ministry of Higher Education in 1999 and it is also known as Institut FMM. With this status, the Institute is committed to offer Diploma programmes which are developed in accordance with the academic requirements of the Ministry of Higher Education (MOHE) and Malaysian Qualification Agency (MQA). Currently the Institute offers four Diploma programmes, which are Diploma in Manufacturing Management, Diploma in Logistics Management, Diploma in Human Resource and Industrial Relations and Diploma in Business Management. These Diploma programmes are developed together with the industry to reflect the current skills and knowledge required by the industry. Much thought has been given to the modules offered under each of the Diploma programmes. The contents of each module were carefully designed to reflect the current practice of the industry and academic research. Each of the Diploma programme is subject to the quality audit by MQA to ensure the academic standards are on par with academic excellence. These programmes are taught by a team of academic lecturers, who have the relevant industrial experience as well as desired academic qualification. Our team of lecturers is able to bring real life experience into classrooms with interactive teaching methods. This enables students to relate theories to practical experience. The Diploma programmes are conducted over a period of 7 semesters i.e. 5 long semesters of 14 weeks each and 2 short semesters of 7 weeks each. They are conducted on part-time and full-time basis. The minimum entry requirement is SPM/SPVM/MCE or equivalent with 3 credits and at least 3 years of working experience. Graduates are also encouraged to apply as exemptions are given to recognised qualification. Institut FMM offers various flexible payment schemes. Self-paying students can opt for payment via withdrawal from Employee Provident Fund (EPF) or installment basis. The Federation of Malaysian Manufacturers (FMM), the holding company offers limited study loan under the FMM Tunku Tan Sri Mohamed Study Loan. This study loan is interest-free and payable within three years from the disbursement of the study loan for part-time students and for full-time students, six months after their graduation. Companies can also sponsor their staff for these programmes. Flexible payment is available for companies who are sponsoring their staff for these programmes. Companies are able to pay on semester basis where the tuition fee is claimable by semester under the PROLUS scheme of the Human Resource Development Fund (HRDF) whereby no prior approval is required.
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1.
Diploma in Manufacturing Management
Modern enterprise today is aggressive, dynamic and complex. It comprises many interrelated specialist functions and departments, and it operates in a business environment that is fluid and highly competitive. Such conditions raise new challenges and problems for management. Without an efficient manufacturing industry, a country would not be able to sustain an economic growth. A major problem confronting management today is finding better ways of developing an approach that would effectively tie together all functional areas to enhance corporate growth. Manufacturing management is one of the approaches available to management for improving corporate performance. The Diploma in Manufacturing Management is aimed to equip students with analytical skills and problem solving skills related to manufacturing systems. Students are able to gain knowledge and skills through case studies, discussions and interaction with our highly qualified panel of lecturers and students from other industries. Our graduates are testimony of our commitment in providing the best education in terms of quality, employability and career enhancement. 90% of our graduates are promoted either during the course of study or upon completion of the programme. Career Opportunities The Diploma in Manufacturing Management has a strong coverage of management and manufacturing areas. These subjects are able to enhance the work experience and skills of our students, to operate successfully in the challenging and ever changing environment of modern manufacturing business. This allows a rapid career progression to senior roles. This programme meets the needs and requirements of students who wish to pursue a management career in the manufacturing industry. Modules Offered Production Planning and Control Strategic Management and Decision Making Industrial Engineering Manufacturing Processes and Technology Introduction to Computer Aided Design Techniques Operations Management Quantitative Method Supply Chain Management Warehousing Project 1 (Group) Project 2 (Individual) Quality Management and Systems Procurement and Inventory Management Occupational Safety and Health Management
Principles of Management Principles of Accounting Business Finance Human Resource Management Principles of Marketing Information and Communication Technology Business Communication
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MQA Modules Bahasa Kebangsaan A Pendidikan Moral/Pengajian Islam Pengajian Malaysia Intake: Jan, Mar, May, Nov Scheme: PROLUS 2. Diploma in Logistics Management Type: Full Time / Part Time
Logistics is all about getting the right goods to the right place, in the right condition, at the right time and at the right cost. With globalisation and realisation of Asean Free Trade Area (AFTA), industries need to be more competitive and efficient. There is an increasing demand for professionals who have the business acumen to understand the need to integrate all of an organisations procurement and supply chain processes. This is to ensure the efficiency of movement of goods. As a trading nation whose prosperity hinges on an increasing presence in the global economy, Malaysia is concerned with and enthusiastic about the logistics industry. The logistics industry has the potential to employ many people. In Malaysia, the logistics industry is one of the fastest growing industries. It definitely provides an opportunity for an individual to grow with the industry. This programme is aimed at providing comprehensive knowledge and management skill to enable students to participate in business and procurement, logistics planning and operations management. It encourages students to contribute to the decision making and implementation of business processes. Career Opportunities Graduates from this programme could expect to be employed in the areas such as purchasing, distribution and management generally plus logistics operations, including exporting activities, both domestic and international. This programme provides an excellent opportunity for working adults to upgrade their skills and knowledge and a rapid career progression. Our graduates are testimony of our commitment in providing the best education in terms of quality, employability and career enhancement. 90% of our graduates are promoted either during the course of study or upon completion of the programme. Modules Offered Warehousing Supply Chain Management Freight and Transportation Purchasing and Inventory Management Business Law Distribution Management Strategic Management and Decision Making Logistics Information System Project (Individual) Operations Management Principles of Economics Quantitative Method Principles of Management Business Communication
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Principles of Accounting Business Finance Principles of Marketing Human Resource Management Information and Communication Technology International Business Management MQA Modules Bahasa Kebangsaan A Pendidikan Moral/Pengajian Islam Pengajian Malaysia Intake: Jan, Mar, May, Nov Scheme: PROLUS 3. Type: Full Time / Part Time
Diploma in Human Resource and Industrial Relations
Human resource is critically important to organisational success, and for many, may be the only source of competitive advantage. Human factor is considered as one of the most important resources to stay competitive in a growing economy. More and more organisations are aligning corporate strategies in line with the needs and requirements of human capital. This Diploma programme provides a specialist education in human resource management and industrial relations, leading to a comprehensive understanding of its strategic and operational roles. In addition to the focus on human resource management and industrial relations knowledge and skills, this programme provides a broad-based business management education. Students are able to gain a thorough understanding of human resource and industrial relations within a business environment in the Malaysian context. With this Diploma programme, students are able to develop key skills in analysis, communication, leadership and decision-making as well as personal skills. This programme will focus on the application of these skills not just in the traditional sectors of business and commerce, but also in small-to-medium-sized businesses. Career Opportunities This Diploma is intended to build a sound foundation for human resource/personnel specialist, industrial relations or generalist roles at administrative or managerial levels. Modules Offered Human Resource Management Manpower Planning, Recruitment and Selection Malaysian Employment Law Compensation Benefits and Performance Industrial Relations Practices in Malaysia Training and Development Project (Individual) Quality Management and Systems Occupational Safety and Health Management Principles of Economics Strategic Management and Decision Making Business Law Principles of Management
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Information and Communication Technology Principles of Accounting Business Communication Organisational Behaviour Quantitative Method Business Finance Management Information Systems Marketing Fundamentals MQA Modules Bahasa Kebangsaan A Pendidikan Moral/Pengajian Islam Pengajian Malaysia Intake: Jan, Mar, May, Nov Scheme: PROLUS 4. Diploma in Business Management Type: Full Time / Part Time
The scope of business problems is immense, from planning to current operational issues. Students will follow a wide range of studies covering the aspects of business from marketing and finance to international development. This Diploma is designed to equip participants with the skills and knowledge relevant in the field of business management by exploring a wide range of relevant issues, theories and perspectives to equip the graduates with an understanding of the complexities and responsibilities of managerial life in the 21st Century. Career Opportunities This Diploma provides graduates with the knowledge, understanding and transferable skills essential to organisations who are looking for tomorrows leaders, managers and administrators. It also provides a sound knowledge base for those who seek to start their own business. Module Offered Principles of Management Information and Communication Technology Principles of Accounting Business Law Human Resource Management Management Information Systems Marketing Fundamentals Business Communication Organisational Behaviour Quality Management Systems Quantitative Methods Marketing Environment Microeconomics Macroeconomics Managing Small Business Project (Individual) Business Finance International Business Management
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Strategic Management and Decision Making Operations Management Company Law MQA Modules Bahasa Kebangsaan A Pendidikan Moral/Pengajian Islam Pengajian Malaysia Intake: Jan, Mar, May, Nov Scheme: PROLUS Type: Full Time / Part Time
(Please contact FMM Institute for further details and schedule of Diploma Programmes.)
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Executive Diploma Programmes
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FMM Institute is committed in providing continuous education with the objective to provide an opportunity for working adults to upgrade their skills, gain knowledge and network among their peers. This is made possible through FMM Professional Development Programmes i.e. Executive Diploma Programmes. These newly-developed programmes provide an excellent mix of practical and academic input, reflecting the Institutes commitment to ensure its participants get the best in term of qualification, career enhancement and employability. Currently the Institute offers the following Executive Diploma Programmes: Executive Diploma in Human Resource and Industrial Relations Executive Diploma in Logistics and Supply Chain Management
Objectives These programmes were developed with the aim to provide an opportunity for working adults to gain a qualification related to their work areas. This will increase their credibility and confidence by providing them a structured access to the best current thinking on organisation and business practices. These programmes are also aimed to develop overall skills in operations and management for supervisory and management level. Developed closely with the industry, participants of these programmes will be able to use and transfer the best practices learnt in these programmes to their work place, increasing motivation thus, productivity. Duration These programmes are conducted on part-time basis over the period of 12 months. Intakes There are three intakes per year. For the intake dates please contact the Administration Office, FMM Institute. Programme Structure Participants are required to successfully complete 9 modules for them to be awarded with the Executive Diploma in their chosen field of study. Classes are held on weekends only. The contact hours for each module are 24 hours. Each module is taught by highly qualified lecturer that has both academic and practical knowledge in their respective areas, thus bringing years of industrial experience with them to these programmes. The modules offered under each Executive Programme are as follows: 1. Executive Diploma in Human Resource and Industrial Relations Industrial Relations Practices in Malaysia Organisational Behaviour Occupational Safety and Health Management Training and Development Collective Bargaining and Negotiations Malaysian Employment Law Compensation and Benefits Human Resource Management Project Paper
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2. Executive Diploma in Logistics and Supply Chain Management Supply Chain Management Warehousing Distribution Management Freight and Transportation Supply Chain Management Strategy Procurement and Inventory Management Customs and Trade Practices in Malaysia Operations Management Project Paper
Entry Requirement The entry requirement for these programmes is as follows: Diploma / Degree in any discipline or any professional qualifications with minimum one year of relevant working experience, or SPM / STPM or equivalent with minimum 3 years of relevant working experience.
Scheme SBL
(Please contact FMM Institute for further details and schedule of Executive Diploma Programmes.)
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Facilitators Abdul Rahim Jasmin holds a Diploma in Safety Engineering Technology from the United States as well as being a Certified Program Leader from Kepner Tregoe Incorporated, United States and a Registered Safety Officer with DOSH, Malaysia. He is also an approved Safety and Health Officer course trainer. He has more than 16 years of hands-on experience in Environmental, Safety and Health where he was the Environmental, Safety and Health Manager in a large multinational manufacturing company. He has presented various safety and health papers in seminars and convention organised by DOSH, DOE and FMM. He has also conducted numerous in-house and public courses on safety and health-related courses and has written a number of Safety and Health Manuals for SMIs. Adikalsamy has wide experience in the field of Filing and Record Management. He was formerly with Arkib Negara Malaysia for more than 30 years where he was in-charge of Record Management work. He started his career at the Arkib Negara Malaysia in 1966 and retired as a Senior Assistant Archivist in 1998. While serving in Arkib Negara Malaysia, he has trained extensively within the organisation and other government agencies both locally and internationally. He has conducted numerous programmes on Record Management, Filing System, Subject Classification, Indexing and Archiving which are his forte. He holds a Diploma in Public Relations and a Certificate in Archives Studies, London. Ahmad Saffian currently runs his own Consultancy and Training firm. Prior to this, he has held the position of General Manager with a MARA-owned company, Warehouse manager with Malaya breweries and materials Manager with Sapura Holdings. He is one of the lecturers for the Malaysian Institute of Purchasing and Materials Managements joint Certificate programme with the Chartered Institute of Purchasing and Supply, U.K. He has also conducted a series of in-house programmes for several multinationals including a long term stint in training staff of Petronas in Stores, Purchasing and Materials Management. He also heads the professional team in reviewing and rewriting Petronas Carigali Sdn Bhds purchasing and materials management policies and procedures. Ahmad Yasin has more than 20 years of working and training experience in the manufacturing industry. He is a senior consultant and training coordinator for the automobile industry in Japanese-based manufacturers of high-end brands of automobile. He is also the pioneer to implement the Standing Operation in all Japanese MNCs in Malaysia. He has extensive consulting experience in Japan, Malaysia, Thailand, Vietnam and Singapore, in the areas of productivity improvement in conjunction with prolonging the life of industry and improving the financial management. He is a Mechanical Engineering graduate from Oyama National Technical College, Japan and he holds a Diploma in Natural Science from International Student Institute, Japan. Andrew Cheah has more than 13 years of working and training experience in the manufacturing industry. He started as a management consultant attached with a US-based consultancy firm. He has extensive consulting experience in Indonesia, Thailand and Malaysia, specialising in the areas of productivity improvement, cost savings, behavioral change survey and training. His clients are from diverse industries such as Electronics and Electrical, Steel Mill, Food Processing, Garment and Knitting, Furniture, Fertiliser, and Yarn/Thread. He was the Vice President of Operations when he left the US-based consultancy firm. He holds a MBA degree qualification of the University of Portsmouth, UK. Amy Wan-Ratos holds a Master in Training and Human Resource Management from Leicester University, UK and a Bachelor of Science from Campbell University, North Carolina, USA. She has wide and extensive experience in the field of human resource management and development. Amy has facilitated many workshops in Malaysia, Philippines, Taiwan, Indonesia, USA and Canada which include leadership, adventure
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learning, assertive communication, interview skills, Emotional Intelligence (EQ) and public speaking skills. She is a Master Trainer of the Integrative Learning System (ILS) in Asia, responsible for continuous research and certification of facilitators. Amy is certified and licensed by 6 Seconds (USA) to conduct their EQ workshops. Badrah Yussof holds a LLM (Master of Law) and is currently pursuing her Doctorate at a local university. Prior to becoming a freelance trainer, Badrah was a Corporate Affairs Manager of a Shipping Agency and a law lecturer. She specialises in international trade law and was a committee member in the Education and Research for the Association of Forwarding Agents Port Klang. She has also presented papers at seminars in the country. Balachandran is a training consultant with over 17 years of experience in manufacturing and 7 years in training. He began his career in the Equipment Maintenance function in Motorola Malaysia and grew steadily to become an Equipment Engineer. He later took on a position as Section Head for a Production Unit which he ran for several years. He moved on to Thomson Audio Electronics in Muar as a Production Manager in 1991 where he spent two years. Subsequently, he assumed the position of Production Manager and then as a Training and Education Manager at Samsung Electron Devices, Seremban until July 1995. He specialises in equipment maintenance, manufacturing and training. He is a Member of the Society for Maintenance and Reliability Professionals of the U.S.A. Balakrishnan posseses a Sijil Kemahiran Malaysia (SKM) for Basic and Intermediate Grade (Domestic and Industry) from the Industrial Training Institute and was based at the Manpower Department as an Electrical Instructor for 12 years. He then joined some private companies serving as their M & E Supervisor and Maintenance Supervisor before furthering his studies at the Penang Skills Development Centre, graduating with a HND Diploma in Engineering. He has also undergone a six-month programme on Electrical Machine in Korea under the Korea Science and Engineering Foundation. Currently as a senior instructor at one of the local technical colleges in Klang, he conducts technical programmes on sensor technology, motor and control, air conditioning system, wiring, maintenance and testing of industrial and switchboard wiring, maintenance and testing of AC/DC motors, etc. He holds a Competent Person Certification in Electrical Chargeman AO from Suruhanjaya Tenaga. Billy Ong brings into the consultancy field his immense depth of knowledge in marketing and sales that spans three decades in diverse industries. A Chartered Marketer (CIM, UK) by profession, he now imparts his wealth of experience and knowledge to the next generation of marketing professionals as a lecturer not only in the field of strategic marketing but export marketing as well. He is also a certified sales consultant from Butler Associates Inc (Ohio, USA) and a certified customer service trainer with BSN Commercial Bank. He was one of the pioneer Council Members of the Malaysian Association of the Chartered Institute of Marketing. Canaraj Ramamorthy holds a Diploma in Mechanical Engineering, First Grade Steam Engineers Certificate and First Grade Internal Combution Engine (Gas Turbine) issued by DOSH. He has 34 years of working experience in operation and maintenance of Palm Oil mills and Petro-Chemical complex manufacturing. He was the visiting engineer for a Utility Plant and Co-generation Plants. He has also served as an examiner of the Boilerman and Engineer examinations. He has been conducting courses related to Boiler Technology, Gas Turbine, Hydraulics, Bearing Technology and Rotating Equipment. Dr. Chin Tiam Pok holds a PhD majoring in Strategic Management, HRD and Corporate Culture, a Master in Educational Administration and Planning and a Bachelor of Arts (Hons) in Economics. He also obtained his MBA and DBA in Strategic Management from a premier open university in USA. Dr. Chin has over 30 years of experience developing human potential in various public and private institutions and organisations. His interest in people and human development saw him leave his secured job as Assistant Director with the
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Ministry of Education to pursue his career as Group Training Manager for a large conglomerate and later as a HRM Specialist and Teaching Fellow with the National University of Singapore. Dhajudeen holds a Master of Arts from University of Wisconsin Madison and a Bachelor of Arts (History) degree from University Malaya. He started his career in 1976 as a Superintendent of Customs and worked his way up as the Deputy Director of Customs. Dhajudeen has extensive experience in all aspects of Customs, having served in all major divisions in the Customs Department, i.e. enforcement, investigations, prosecution, import/export, sales tax, petroleum/excise, industry and free zones. He was actively involved in reviewing policies, simplification, standardisation and harmonisation of Customs procedures benchmark against international best practices. He was also responsible for formulating the Customs Golden Client concept which facilitates accredited clients to import, export, and move goods with minimal information, enjoy green lane Customs clearance, automatic vide internet and deferred duty payment facilities. Eunice Lee has spent more than 20 years in the corporate world assuming various managerial roles in the HR field. She has experience in designing and implementing various HR policies and practices. Eunice holds a Master in Business Administration from International Management Center (IMC), UK as well as Certificate in Personnel Management from the Management Institute of Personnel Management (MIPM). Currently she lectures the HR specific modules in the Diploma and Certification programmes. Flora Anthonysamy holds a Bachelor of Science majoring in Chemistry from the National University of Malaysia. She started her career in SIRIM and then joined the private sector. She worked as a group quality assurance manager in a glove manufacturing company, which has four facilities in Malaysia, and was responsible to implement the ISO 9002 certification for all the plants. As its group TQM Manager, Flora took the company further to implement TQM system in six of the facilities including two in Sri Lanka. Her expertise is in the quality management systems of ISO 9000 and ISO 14000, and OHSAS 18000. She has gained considerable experience in consulting and implemented TQM and Integrated Management Systems in multinational to small-scale industry environment. Dr. George Koshy received his undergraduate degree and MBA from University of Malaya (UM). He also holds a post-graduate Diploma in Industrial Management, West Germany and a UK Certificate in Personnel Management. He holds a DBA specialising in Human Resource Management. His educational qualifications have been well supported by over 35 years of experience in various industries especially in the fields of human resource management, personnel and training. He has served as a panel member of the Industrial Court. Hamiraj Abdul Hamid holds a Degree in Science in Industrial Engineering from the University of Wisconsin-Madison, USA and he is registered as a Certified Safety Officer with the Department of Occupational Safety and Health (DOSH). He is also actively involved in Safety and Health publications. Harjit Singh is a qualified Chartered Accountant (ACCA) and has been a practising Accountant/Financial Controller for the past 12 years. Being in Senior Management for the past 8 years, Harjit has consulted and trained on accounting, taxation, financial management, organisational behaviour and specific agendas for some of the renowned companies like Light-Style Sdn Bhd, CN Corporate Network, Ansell Ltd, Maybank Group and MA Group. He has been a practising Accountant while conducting public seminars, in-house programmes (technical and non-technical) via training institutes and colleges. Dr Hendry Ng is the course coordinator of the FMM Diploma Programmes and a lecturer in the programme. He holds a Bachelor of Applied Science (Computer Science) from Royal
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Melbourne Institute of Technology (RMIT), a MBA from Maastricht School of Management and a DBA from Charles Stuart University. Idrus Bin Ali holds a B.Eng (Hons) in Mineral Resources Engineering from Universiti Sains Malaysia in 1990. He had attended numerous overseas training programmes, such as System and Organisation Training in Singapore, Technology Transfer in Germany and Metallurgical Technology in the UK. He is a trained competency-based trainer and a certified in-house auditor. Besides that, he is also a certified Lead Auditor for ISO 9000: 2000 (supplementary TS16949). Currently, Idrus is a Business Development and Training Director of his own firm which is involved in developing and training in areas of quality improvement and production operations. Inbarajan holds a Professional Degree in Transport and Logistics from the Chartered Institute of Logistics and Transport, UK and a Masters of Business (Logistics) from the University of Royal Melbourne Institute of Technology (RMIT), Australia. He has over 25 years experience in logistics-related industry including Container Port Operations/Warehousing and Distribution, Shipping/Haulage Operations and Logistics and Supply Chain Management in Manufacturing environment. He is also the committee member of the Logistics Working Group in the Federation of Malaysian Manufacturers since 1998. Irene Choong holds a Masters in Training and Human Resource Development (MTHRD) from Newport University, USA and Bachelor of Arts (Hons) degree from the University of Malaya. She has accumulated wide experience in the field of management, education, corporate communications, marketing and service having served in various management capacities in various industries. She is also a Certified Professional Trainer from the Malaysian Institute of Management (MIM-CPT) as well as a Certified Practitioner in NeuroLinguistic Programming (NLP). Irene has facilitated workshops for 15 years for corporate organisations that include leadership, coaching, customer service, assertive communication, teambuilding, personal discovery and empowerment, confidence and public speaking skills. Dr. Jayaraman Munusamy graduated with a DBA from University Science Malaysia. He also has a MBA from University of Bath, UK and a Bachelor of Social Science in Management from University Science Malaysia. Professionally, he holds a Black Belt Six Sigma Certification from Johnson Controls Automotive Holdings (M) Sdn Bhd. As a Six Sigma Manager with a multinational company in Shah Alam, Dr. Jayaraman in the past three years has completed 27 projects with a total saving of RM3.1 million for the company. He has extensive experience in conducting training programmes in Six Sigma Methodologies, Process Mapping and Value Stream Mapping, QS 9000, ISO 9002, and Sales and Marketing. Ir Jayaseelan obtained his Higher National Diploma in Mechanical Engineering from Leeds Polytechnic (UK) and subsequently a Bachelor Degree (Honours) in the same discipline from the University of Malaya. He has about 23 years of working experience in various industries, which include manufacturing, building maintenance, foundry, water and sewerage industries, etc. He has vast theoretical and practical knowledge of the various M&E equipment used in industry. He also writes technical articles for various international journals and magazines. He is a recipient of the Association of Overseas Technical Scholarships (AOTS) award on two occasions, awarded by the Ministry of Economy, Trade and Industry of Japan. Isabella Roy is a professionally trained image and etiquette consultant. She is a graduate of Image Maker Inc, USA and has obtained her professional certification in image consulting and etiquette from AICI (Association of Image Consultants International, USA) in collaboration with IACET (International Association for Continued Education and Training, USA). Isabella is also a Certified Trainer, having attained her certification in training and development from the CIPD, UK (Chartered Institute of Personnel Development, UK). She
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has more than 20 years of working experience with multinational corporations in the manufacturing, investment holding, contracting and management consulting industries in the field of corporate communications and human resource. Jegathesan Subramaniam brings with him a wealth of knowledge and hands-on experience in welding industries, which were acquired over the last 23 years. He holds a Certificate of Proficiency on Senior Welding Inspection (CWSIP 3.2) from the Institute of Welding, Cambridge. Besides that, he obtained his Diploma in European Welding Inspection Specialist from European Welding Federation (EWF) and Certificate in Quality Engineering from FMM Institute. In 2002, he obtained his MBA at Greenwich University Australia. He holds memberships with Engineering Council UK and is familiar with International Codes of Practices. Besides that, he is also a registered Senior Welding Inspection TWI, UK and a member of Welding and Jointing Society UK. Juliana Phang is a well-known corporate trainer who holds a Bachelors Honours Degree and a post-graduate Diploma in Education (Distinction) from the University of Malaya. She also has a Certificate in Training and Development from Thames Valley University and holds a Master in Business Administration from the University of Abertay-Dundee, U.K. She specialises in human resource management, business communication, management performance and personal development as well as customer service skills. Her programmes are very well-received, having come through vast experience in the education, travel, retail and consulting lines and her customers are varied ranging from just as many diverse sectors of business. Kuang Kok Hoo, a graduate from the Universiti Sains Malaysia, majors in Applied Statistics and Operational Research and minor in Management. He is a Senior Member of the American Society for Quality (ASQ) and ASQ Certified Quality Engineer and Manager. He is also the International Register of Certified Auditor (IRCA) from the United Kingdom, specialising in ISO 9000 QMS, ISO 14001 EMS, ISO 22000 Food Industry QMS, ISO/TS 16949 Automotive QMS and Six Sigma Champion/Leader. He has extensive experience in Quality discipline, serving as QC/QA, TQM and training positions in the electronics components, semiconductors, computer peripherals and tyre manufacturing industries. Dr. Law Ah Tee served in the Royal Malaysian Air Force (RMAF) for over two decades as an electrical engineering officer. He was the aircraft accident investigator for the RMAF for a five-year period. He was also the Safety and Training Manager of Airod Sdn Bhd for 12 years. During this period he was instrumental in setting up the companys safety and training department. As a Safety Manager, he designed and managed safety programmes as well as carrying out accident/incident investigations. He was also the chairman of the safety and health committee. He obtained his DBA from University of South Australia and holds a BA with distinction in Health and Safety Management from Robert Gordon University (UK). He also has a degree in Professional Aeronautics majoring in aerospace safety from Embry Riddle Aeronautical University (US) and a MBA from RMIT University (Australia). Leela Menon is an English Language expert with several years of training experience in this field. She has been in education for 23 years. She possesses a Masters in English as a Second Language (MESL). She was awarded the Excellent Service Award (2006) during her service as an educationist. She has an in-depth knowledge necessary to respond to participants needs and wants. Having worked with working adults of varying levels of English proficiency, she is a specialist in helping people grow and develop their potential, as well as getting them to put across their messages with impact. Leela is approachable in her ways and believes in the personal touch when delivering any training programmes. She strives to conduct innovative and results driven workshops to bring positive changes to individuals and their performance.
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Lim Boon Kong is a graduate from the University of Taiwan and University of Hawaii. He majored in Life Enrichment and Educational Management as well as Non-Governmental Organisations Management. He is actively involved in training and education since 1991 and has conducted over 3,000 sessions of training for corporate organisations as well as profit and non-profit organisations. Lim Kim Yook has considerable experience in all areas of design, preparation, administration and delivery of soft and hard skills training in Quality and Technical subjects in particular Quality Control Circle, QC 7 Tools and New QC Tools, Automotive 5-Core Tools (PPAP, APQP, SPC, FMEA and MSA), Poka-Yoke, Supervisory Skills and 5S Implementation and Auditing. Certified ISO 14001:1996 and ISO/TS 16949:2002 Lead Assessor, he is also a Quality Management Consultant and a Certified Corporate Coach. He has been assessed as a competent trainer by PSMB at the PSMB Train-the-Trainer Programme. Graduated in Mechanical and Electrical Engineering, majoring in Electronic Engineering, he has vast industrial experience in many industries such as semiconductor, automotive, electronics and diversified into Quality, Engineering and Production areas. Dr. Loo Koi Sang is a registered Chemist, Environmentalist, Polymer Scientist, Lead Assessor (RBA-IQA) and also a Certified Lead Auditor. He is currently a System Consultant and Trainer for Quality Environment, Safety and Health, a Board Member of Malaysian Professional Centre and Institute of Quality Malaysia, and a Council Member of the Confederation of Scientific and Technologial Associations of Malaysia and Malaysian Scientific Association. With more than 25 years of experience in the industrial, research, development, manufacturing and services management systems, he has designed, developed and conducted courses on Quality Assurance for many countries in this region. He has assisted numerous companies in attaining their ISO accreditation. Mahadi Mohd Daud has more than 30 years of working experience with local and MNCs from US, UK, Japan and Australia. He holds a Master degree majoring in Training and Human Resource Development and a Train-the-Trainer Certificate from Chisholm Institute, Australia. He had vast experience in conducting training need analysis and established training and development programmes and budget. He has conducted Train-the-Trainer programme and developed a pool of in-house trainers to conduct On-Job-Training and other core competencies programmes. Manogaran Vellayan is a Marine Practitioner and Principal Consultant with his own practice, providing services on Marine Cargo Insurance, Risk Management, Underwriting, Claims, Project Risk Managers, Survey Agents and has conducted In-house and Public Training Programmes, with current market practices. He has 20 years of experience in both Malaysian and London Marine Market within the Shipping Industry. He holds a double Diploma in Insurance & Business Studies from London and a MBA from University of Newcastle, Australia. Michael Chua has a total of 39 years working experience and this is his 22nd year as a HRD Trainer. His prior experience in the public sector provided very rich experiences in people management and development. Believing in continuous learning for the development of people has motivated him to pursue two Masters of Business Administration (MBA) degrees, one in General Management from the University of Bath, UK. and the other in Human Resource Development (HRD) with a Distinction from the University of Hull, UK. He holds a Diploma in Marketing from the Chartered Institute of Marketing, UK. Michael is a Certified Trainer of the American Management Association (AMA) and soft skills training for programmes endorsed by the Institute of Loss Adjusters, UK. He is also a Certified Asian Experiential Educators Alliance Facilitator. He has led a team of trainers for the Certificate of Training Practice (CTP), a Train-the-Trainer programme by the Chartered Institute of Personnel Development, UK.
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Mohana Krishnan holds a Master of Science (Thermo-fluids) from Universiti Sains Malaysia, Bachelor of Engineering in Naval Architecture and Shipbuilding from University of Newcastle Upon Tyne and Diploma in Mechanical Engineering from Universiti Teknologi Malaysia. He has been lecturing at the Marine Engineering Department of Ungku Omar Polytechnic Jalan Raja Musa Mahadi, Ipoh since 1st April 1982. Currently he lectures on Naval Architecture. Other than the above, he also operates, maintain and conduct practical classes involving the boiler in the workshop. Mohd Alwi obtained his Diploma in Electrical and Electronics and Diploma in Multimedia Presentation from Elektro Training Centre, Germany. Thereafter he obtained his Wireman Three Phase and Chargeman Certificate both from Jabatan Bekalan Elektrik (JBE). He holds a NITTCB Electrical Domestics and Industry; NITTCB Refrigerator and Air Conditioning and Master Craftsman in Multimedia Certifications. While obtaining his certification, he started his position as Electrical Instructor with the Industrial Training Institute Ministry of Human Resource. With a wealth of over 25 years of experience in the electrical field, Mohd Alwi is currently working as a Training Consultant with a local consultancy firm that develops relevant courses conforming to the electrical supply regulations for the manufacturing and construction industries. Mohd Ghouse Abdullah served at DOSH for the past twenty over years and held various responsibilities as an Investigator, Advisor, Senior Inspector and Prosecutor on matters relating to Occupational Safety and Health. In addition to this, he served as a trainer where he conducted training courses on Occupational Safety and Health to government agencies such as National Institute of Occupational Safety and Health (NIOSH) and the private sector. After his early retirement from DOSH, he joined NIOSH as a full time OSH trainer. He also served as an examiner for Safety and Health Officer course since 1996. Mohd Nazi has a wealth of over twenty years of experience in technical education. He is the unit head and senior lecturer in the Electrical Department of Maktab Penguruan Teknik. Prior to this, he served as a technical teacher in one of the technical schools located in Seremban. He holds a Bachelor of Technology from University Teknology Malaysia and has served as a panel member and judge of National Skills Competition from 1980 - 1999. He also holds a Certificate in Instrumentation and Control from the United Kingdom and Diploma in Technical Education from Canada. On top of that, he obtained the Wireman Three Phase and Chargeman Certificates, both from Jabatan Bekalan Elektrik (JBE). With his immense knowledge in Electrical Technology, Nazi has published two technical books for technical schools in Teknology Elektrik 1and Teknology Elektrik II. Mokhtar Said has over twenty years of corporate experience in the aspect of Maintenance, Engineering, Production, Total Productive Maintenance (TPM), Total Quality Management (TQM) and Training and Development. His corporate experience has exposed him to the Manufacturing and Semiconductors Industries moving from ranks of Equipment Maintenance and Engineer, Product and Process Engineer, Production Manager, Total Quality Management (TQM) and Total Productive Maintenance (TPM) Manager to Senior Training and Development Manager. His qualifications include an MBA, a BSc. (Hons.) in HRM majoring in Training and Development, a Diploma in Electronics Engineering and Certified TPM Trainer by SIRIM. Muhsin Ahamed holds a Bachelor of Science in Chemistry, several diplomas and certificates in Management, Electronics Engineering, Computer Programming and Technology-Based Training. As a Human Resource Development Manager, he has designed, developed and implemented various training programmes in Management, Supervision, Quality Control and Manufacturing Technology. As an individual who has experience in the manufacturing process, Muhsin brings with him relevant and realistic examples which give his training a very practical approach.
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Muralitheran Kanagarajoo has a total of 15 years of operations management working experience, spanning within Information Systems Application Management, Quality Management, Human Resource Management, and Manufacturing/Process Engineering. He holds a Master of Science (Information Technology) from Universiti Sains Malaysia and a Master of Business Administration (Strategic Management) from Maastricht School of Management, Netherlands). He is a Certified Project Management Professional (PMP) from Project Management Institute, USA, a Certified Information Systems Auditor (CISA) and has also recently achieved a high passing score of 83% on the Certified Business Continuity Planner Certification from Disaster Recovery Institute International, USA. Narayanan is qualified in Mechanical Engineering and Steam Certificate Engineer. He has 30 years of experience in operation and maintenance of palm oil mill, glove manufacturing plant and cable manufacturing plant. He has undergone various training in United Kingdom, Germany and Italy in controls and automation systems and cable manufacturing. He has conducted various public and in-house programmes on welding. Othman Rais is a Fellow of The Chartered Institute of Logistics and Transport (United Kingdom) and holds an M.Sc. (Info. Mgmt.) He is also a GE-Trained Change Champion, BSC Collaborative-Trained Facilitator and is an IATC Certified ISO 9001: 2000 Lead Auditor. He has held several senior managerial positions in public-listed companies as head of strategic planning, business development and organisational development divisions. Whilst serving as head of organisational development, he has been tasked to train and develop managers, executives and management trainees and lead a team of managers and executives in implementing company-wide balanced scorecard initiative. Peter Chin is an independent consultant, providing services in business management, training and development. He has spent more than 20 years in the corporate world; assuming managerial roles with Standard Chartered Bank, Malaysia; Whitcoulls Ltd and Market Gardeners Ltd, New Zealand. Peter is qualified with a Masters in Business Administration (MBA) from the University of Bath and holds associateship with the Malaysian Chartered Institute of Management. Peter is a Certified Trainer of the American Management Association (AMA). He is also a member of the National Association of Small Business International Trade Educators (NASBITE) in Portland, USA. He also conducts public seminars in the ASEAN region and provides consulting services to small and mediumsized industries. Peter Fong has wide hands-on experience in credit control and recovery management in the finance and leasing industry. As a Credit Manager and also Loans Supervision Manager of the financial institutions he worked for, Peter was responsible for implementing the collection systems and the development of strategies and plans for the attainment of the overall credit performance of the companies. He is an Associate of the Chartered Institute of Bankers, London and Malaysian Institute of Management. Prabakara Rao has been lecturing since 1995 on Human Resource Management, General Management and Marketing subjects. Rao has graduated from University of Hull, United Kingdom with a Masters of Business Administration in 1996. He obtained his Diploma in Industrial Relations from Malaysian Institute of Personnel Management and holds a Certificate in Business Studies from Malaysian Government aided Ungku Omar Polytechnic, Ipoh. Rao has been involved in the Human Resource Management and Industrial Relations areas over the past 20 years. Having held managerial positions in the Human Resource department, he has been involved in the management, staff and board meeting, overseeing the staffing, employee benefits, training, labour and industrial relations matters. Rahman Basar holds a Diploma of Medical Assistant from the Ministry of Health in 1975. He started his career as Medical Assistant at Hospital Kuala Lumpur and has more than 18 years experience in the Accident and Emergency Department. Later he joined Q-medic
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Academy as its Chief Instructor. In 1996, he was promoted as Training Manager by the Promed Consultancy. Currently he is the Training Director of his own academy. His vast experience and knowledge in the field of medical emergencies, traumatology and life support has enabled him to manage and conduct numerous healthcare courses for various companies. He is also a member of the Malaysian Red Crescent Society (MRCS). Rozali Bin Ayed is a training consultant with over 30 years of experience in the electrical engineering services. With his vast experience in Electrical Engineering services, he was invited to be a Trainer/Lecturer for several companies such as Pusat Latihan JKR, IKRAM and Institute Petroleum Petronas (INSTEP). Tuan Haji Rozali is a Competent Personnel and has obtained Competency Certifications awarded by Suruhanjaya Tenaga Malaysia (formerly known as Jabatan Bekalan Elektrik dan Gas) as Penyelia Elektrik Resticted to 1KV installation, Chargeman B4 Restricted to 33 KV installation, and Wireman PW 4 with Three-Phase Testing and Endorsement. Sharifah Mariam holds a Bachelor of Arts (Economics) degree from University of Malaya. She has more than 20 years of experience in the banking line specialising in International Trade Finance, Loan Processing, Credit and Financial Analysis and General Banking Operations. She has undergone extensive practical training in Credit and Financial Analysis (CCP Certified Credit Professional) and International Trade Financing at Institute BankBank Malaysia (IBBM), Banque Nationale De Paris, Singapore and various in-house training programmes at the bank. Dr. Sharon Tong has been involved in the airfreight industry for 19 years. She volunteered to share with the industry in 1997 by participating in the National Occupational Skill Standard (NOSS) program, initiated by the National Vocational Training Council, Ministry of Human Resources. She was appointed by MLVK as a Pegawai Penilai-Accreditasi Pengetahuan Terdahulu (PP-APT) in 2000. She holds a Bachelor of Business, RMIT University, Australia, a MBA from Newport University (USA) and a DBA in Training and Human Resource Development (THRD) from the same university. Sivakumaran Pooranavelu holds a degree in Social Sciences from the University of Singapore. He has attended numerous courses in Safety Management, namely Safety Management Techniques (Chicago, USA), Safety Engineers Orientation (Texas, USA) and 5-Star Health and Safety Management System. He has served as the Honorary Treasurer of the Malaysian Society for Industrial Safety from 1976-1988. In 1988, he became a member of the Technical Committee, SIRIM, for Seat Belts and Fire Protection. Steven Wong has more than 20 years experience in the soldering environment which includes process engineering, technical service, quality management, manufacturing and sales. He has spent many years in the electronics and semi-conductor production lines assisting engineers and technicians in optimising soldering processes to improve lines efficiencies and through-put, to solve soldering related issues or to implement new soldering technologies on the lines. In the course of his work, he has worked with many industrial partners, research institutions and consortiums on soldering related projects. Tan Kok Tee is a Fellow Member of the Association of International Accountants, UK (one of the 5 professional accountancy bodies in UK and EEC qualified to be external auditors for PLCs). He holds an MBA (Finance) from the Charles Sturt University, Australia and is a Member of the Malaysian Association of Company Secretaries. He has 35 years of working experience, of which 25 years were at management level, out of which 20 years were at senior management level in commercial enterprises of different sizes and industries such as manufacturing, marketing and distribution, construction and quarrying, and services industries.
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Then Kui Min is a graduate from Universiti Malaya with BSc (Hons) Physics. He is a Member of the American Society for Quality (ASQ) and has succeeded in gaining numerous certifications from ASQ such as Certified Quality Auditor (CQA), Certified Quality Engineer (CQE), Certified Manager of Quality/Organisational Excellence (CMQ/OE) as well as Certified Six Sigma Black Belt (CSSBB). Furthermore, he was a Certified Quality Manager with Distinction from FMM Institute. He has also completed and passed the International Register of Certificated Auditor (IRCA) ISO9000:2000 Series Lead Auditor course. With more than 12 years of working experience, specialising in Quality Management discipline, he has been serving as a Senior Manager of QC/QA, Quality System, 6 Sigma, QIT, QCC and Quality Training. Vilasini Menon has been a Human Resource and Industrial Relations practitioner for a span of 20 years. Having worked with Sime Darby Plantations, TV3 and Colgate-Palmolive (M) Sdn Bhd, Vilasini has been involved with recruitment, management of employee compensation and benefits, Human Resource Systems, disciplinary and counseling issues, Collective Bargaining and several other areas in HR Management. She held the position of Industrial Relations Manager in Colgate-Palmolive and was appointed the Company Secretary/Legal Manager in the last three years of her tenure with them. Visvanathan Marimuthu holds a Masters in Business Administration (International) from University of South Australia. He has an array of engineering work experience in utility power generation, palm oil milling and petrochemical industries. He received his Diploma in Mechanical Engineering from University of Technology Malaysia in 1985 and soon after passed and qualified as a 1st Grade Steam Engineer. He also holds a Bachelor of Engineering (Hons) in Mechanical. He has conducted courses for the engineers and operators sitting for the Boilerman, Steam Engineer and Internal Combustion Engine competency examination. Zailani Bin Mohd Zaid holds a Master in Engineering Business Management from the University of Warwick, United Kingdom. He also holds a diploma in Mechanical Engineering from ITM and a Diploma in Management from MIM. One of the core areas in his Masters programme was logistics, Operations Management and Supply Chain Logistics. He brings along with him industrial experience of 18 years, which he gained whilst working in the areas of transport services, operations, inventory management and procurements in different industries and businesses. Dr. Zaitun Sulaiman facilitates management training workshops to employees of corporate and government sectors. She also provides individual and group psychotherapy services specialising in relationships and women issues. She holds a PhD in Theocentric Psychology from LaSalle University, USA. She is the author of the book entitled Say Something Nice, a guide towards building a meaningful relationship in marriage. A TV personality, Dr. Zaitun is also one of the Advisors to the Juvenile Court, Vice-President of Malaysian Psychotherapy Association, a Secretary General of Malaysian Women Entrepreneur Association (Peniagawati) and a Practicing Psychotherapist registered with the Malaysian Society For Complementary Therapies, which is an umbrella body recognised by the Ministry of Health as representing practitioners of non-drug (medical) therapies. Zakaria Razak holds a Bachelor Engineering (Hons) Manufacturing Engineering from Leeds Metropolitan University, UK and a Diploma in Mechanical Engineering from MARA University of Technology, Shah Alam. Over the past 16 years, he has carried out extensive training courses in the area of Plastic Injection Moulding and Mould Design. He has been an Instructor/Lecturer for Institute Kemahiran Tinggi Belia Negara Sepang, National Vocational Training Council Panel (Tool & Die) and currently at German-Malaysian Institute.
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Public Holidays in Malaysia for Year 2010 Listed below are the gazetted public holidays for Year 2010 at National and State levels, as announced by the Cabinet Division of the Prime Ministers Department.
NATIONAL HOLIDAYS Chinese New Year Chinese New Year (2nd Day) Nabi Muhammads Birthday Workers Day Wesak Day SPB Yang di-Pertuan Agongs Birthday National Day Hari Raya Puasa * Deepavali * Hari Raya Qurban 1431H * Hari Raya Qurban 1431H (2nd Day) * Awal Muharam 1432 Hijrah Christmas
DATES 14 February 2010 (Sunday) 15 February 2010 (Monday) (except Kelantan & Terengganu) 26 February 2010 (Friday) 1 May 2010 (Saturday) 28 May 2010 (Friday) 5 June 2010 (Saturday) 31 August 2010 (Tuesday) 10 & 11 September 2010 (Friday & Saturday) 5 November 2010 (Friday) (except FT of Labuan & Sarawak) 17 November 2010 (Wednesday) 18 November 2010 (Thursday) (Kelantan, Terengganu, Kedah & Perlis only) 7 December 2010 (Tuesday) 25 December 2010 (Saturday)
STATE HOLIDAYS New Year 1 January 2010 (Friday) (except Johor, Kedah, Kelantan, Perlis & Terengganu) 14 January 2010 (Thursday) (Negeri Sembilan only) 17 January 2010 (Sunday) (Kedah Only) 30 January 2010 (Saturday) (FT Kuala Lumpur, FT Labuan, FT Putrajaya, Johor, Negeri Sembilan, Perak, Penang & Selangor only) 1 February 2010 (Monday) (FT Kuala Lumpur, FT Labuan & FT Putrajaya only) 4 March 2010 (Thursday) (Terengganu only) 30 & 31 March 2010 (Tuesday & Wednesday) (Kelantan only) 2 April 2010 (Friday) (Sabah & Sarawak only) 8 April 2010 (Thursday) (Johor only) 15 April 2010 (Thursday) (Melaka only) 19 April 2010 (Monday) (Perak only) 7 May 2010 (Friday) (Pahang only) 17 May 2010 (Monday) (Perlis only) 30 & 31 May 2010 (Saturday & Sunday) (FT Labuan & Sabah only) 1 & 2 June 2010 (Tuesday & Wednesday) (Sarawak only) 19 June 2010 (Saturday) (Johor only)
159
Yang di-Pertuan Besar of Negeri Sembilans Birthday Sultan of Kedahs Birthday Thaipusam
Federal Territory (FT) Day Installation Anniversary of Sultan of Terengganu Sultan of Kelantans Birthday Good Friday Sultan of Johors Birthday Declaration of Melaka as Historical City Sultan of Peraks Birthday Pahang Hol Day Tuanku Raja of Perliss Birthday Harvest Festival Gawai Dayak Festival Almarhum Sultan Ismail Hol Day
Yang di-Pertua of Penangs Birthday Israk and Mikraj Sultan of Terengganus Birthday Awal Ramadan * Nuzul Al-Quran
Malaysia Day & Yang di-Pertua of Sabahs Birthday Yang di-Pertua of Melakas Birthday Yang di-Pertua of Sarawaks Birthday Sultan of Pahangs Birthday Sultan of Selangors Birthday * NB Subject to change
10 July 2010 (Saturday) (Penang only) 10 July 2010 (Saturday) (Kedah, Negeri Sembilan & Perlis only) 20 July 2010 (Tuesday) (Terengganu only) 11 August 2010 (Wednesday) (Johor, Kedah & Melaka only) 27 August 2010 (Friday) (Kelantan, Pahang, Perak, Perlis, Penang, Selangor & Terengganu only) 16 September 2010 (Thursday) (Sabah only) 9 October 2010 (Saturday) (Melaka only) 23 October 2010 (Saturday) (Sarawak only) 24 October 2009 (Sunday) (Pahang only) 11 December 2010 (Saturday) (Selangor only)
Where a holiday falls on a weekly rest day (Fridays or Sundays as the case may be), the following day will be substituted as a Public Holiday and if such following day is also a Public Holiday, then the next day following it shall be a Public Holiday
NB2 Where a Public Holiday falls on another Public Holiday, the following day will be substituted as a Public Holiday.
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FMM Institute Location Map
Notes: Unless otherwise stated, all training programmes are conducted in the English Language. FMM Institute reserves the right to change the facilitator, reschedule or cancel any of the training programmes. Class schedule is subject to change. Please request for our individual programme brochure.
161
Registration Details Registration is on a first-come-first-served basis. All fees for public programmes include course materials, refreshments and lunch. Cheques made in favour of the FMM Institute should be forwarded a week before the date of commencement of each programme. Completed registration form, that is faxed, mailed or e-mailed to FMM Institute would be deemed as confirmed. All cancellations must be made in writing. There will be no charge for cancellation received 10 or more working days before the start of the programme. Cancellation received 6 9 working days before the start of the programme is subject to a cancellation fee of 50% of the course fees. Cancellation received 0 5 working days before the start of the programme is subject to a cancellation fee of 100% of the course fees. If the participant fails to attend the programme, the full course fees are payable. However, replacement can be accepted at no additional cost. 10% discount is applicable for registration of three (3) or more participants for the same programme on the same time. The FMM Institute reserves the right to change the facilitators, reschedule or cancel the programmes and all efforts will be taken to inform participants of the changes. REGISTRATION FORM The Senior Manager FMM Institute P.O. Box 28 Jinjang, 52000 Kuala Lumpur Tel: 03-62867200 Fax: 03-62776712/56064 Dear Madam, Please register the following participant(s) for the programme(s) below: (To be completed in BLOCK LETTERS) Name: Designation: Programme Title: Date:
Please tick ( ) accordingly: PSMB Scheme SBL-KHAS PROLUS PERLA Non-Contributor
SBL
1. ________________________________________________________________________ 2. _______________________________________________________________________ 3. _______________________________________________________________________ (Please attach a attach a separate list if space is insufficient) Enclosed cheque/bank draft No. _______________________ for RM __________________ being payment for ______________ participant(s) made in favour of the FMM Institute. Submitted by: Name: ____________________ Designation: ________________ E-mail ______________ Company:_________________________________________________________________ Address: _________________________________________________________________ _________________________________________________________________________ FMM Membership No.: __________ PSMB Employer Code No.: ______________________ Tel No.: ____________________ Fax No.: ___________________ Date: ______________
162
Appreciation
FMM Institute would like to
Thank You
for your continuous support.
163

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FMM Institute (Centre for Professional Development) Wisma FMM, No.

Training Calendar 2010

A Guide to Professional Development

Training Calendar 2010

FMM Institute Centre for Professional Development

Training Calendar 2010

Training Calendar 2010

5.3 5.4 5.5 5.6 5.7 5.8 6.

Training Calendar 2010

Training Calendar 2010

Training Calendar 2010

Training Calendar 2010

FMM Institutes Vision:

Our Quality Policy:

Training Calendar 2010

FMM Institute Profile

Training Calendar 2010

FMM Institute Network Kuala Lumpur

Training Calendar 2010

Training Calendar 2010

Corporate Training Programmes

Training Calendar 2010

Training Calendar 2010

Developing Business Acumen Skills

Training Calendar 2010

Synergising the Business through HR Excellence

Training Calendar 2010

Automation in Manufacturing: A Step-By-Step Process

Training Calendar 2010

Excellence in Manufacturing Conference

Training Calendar 2010

Training Calendar 2010

Training Calendar 2010

Training Calendar 2010

Training Calendar 2010

Training Calendar 2010

Training Calendar 2010

Coaching and Mentoring Skills

Training Calendar 2010

Develop an action plan for better use of time.

Training Calendar 2010

Counselling Skills for Managers

Training Calendar 2010

Training Calendar 2010

Essential Management Skills (Mandarin)

Rahsia dan Kemahiran Pengurusan Staf Yang Efektif

Training Calendar 2010

Training Calendar 2010

Dates: Upon Request Duration: 2 days

In-House Training Available Scheme: SBL CPD Hours: 14

Training Calendar 2010

SALES AND MARKETING World Class Customer Service Techniques

Training Calendar 2010

Training Calendar 2010

How to Draft a Marketing Plan

Training Calendar 2010

Sales Leadership and Supervision Planning and Control Sales Evaluation

Training Calendar 2010

Training Calendar 2010

Dates: Upon Request Duration: 2 days

In-House Training Available Scheme: SBL CPD Hours: 14

Training Calendar 2010