Qatars ICT Landscape 2011

April 18, 2011

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Agenda
1. 2. 3. 4. 5. Introduction Research Methodology Overall Picture ICT Adoption by Sectors Looking Ahead

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Introduction
Qatars ICT Landscape 2011 is the second country-wide, survey based ICT study looking at the state of ICT penetration and utilization in Qatar p It gives a good understanding of where Qatar is as compared to regional and global peers in terms of ICT penetration and utilization by key sectors in the society The Th report outlines numerous areas of progress i ICT penetration and usage across k t tli f in t ti d key sectors crucial to the growth of a knowledge based economy - Households and individuals, the government, businesses, healthcare, education, and tourism and sports, as well as of the ICT job market Outputs from the study demonstrates that Qatar is better connected than ever. Qatars ICT penetration rates have shown strong growth since the previous assessment conducted in 2008 ictQATAR is working to accelerate Qatars efforts towards truly integrating the use of ICT among individuals and institutions in the country alongwith cooperation and support of other public and private sector entities

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Research Methodology
ictQATAR commissioned International Data Corporation (IDC) to survey and analyze the state of ICT in Qatar Qatars ICT Landscape 2011 is based on 16 field surveys that produced a total of 6,455 responses over a period of seven months Extensive f t fi di secondary research efforts were also conducted t capture relevant E t i fact-finding d h ff t l d t d to t l t information and benchmark Qatars current performance against a group of countries across a wide-range of ICT indicators

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Research Challenges
Qatar, along with Kuwait and the UAE, has a high transient unskilled labor population, the study presents two values for some indicators - one uses the total population figure, and yp p p g the other excludes the transient labor The majority of the transient population is largely unskilled non-Internet users, hence ICT penetration and usage figures based on the entire population tend to be less favorable Qatar has a high percentage of businesses in the small businesses (i.e. companies with fewer than 10 employees) category which tend to have lower ICT penetration and usage; greatly impacting findings in the business sector

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THE OVERALL PICTURE

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The Overall Picture

NRI

GITR GITR GITR GITR GITR 20067 20078 20089 200910 201011

36

32

29

30
+5

25

Qatar is being recognized internationally for its progress in ICT. It has been ranked: 25th among 138 nations in the recently released Networked Readiness Index within Global Information Technology Report (GITR) issued by World Economic Forum and INSEAD (30th out of 133 in 2010) 2010). In the upper third of the UN e-Government Development Index and Ease of Doing Business Index Households and Individuals in Qatar are making greater and more diverse use of ICT but transient labor population, females, and the elderly appear to have relatively lower levels of access to PCs and the Internet than the mainstream population. Business sector in Q Qatar witnessed increased penetration of PCs, Internet, broadband f C connectivity and corporate websites in 2010 but still trail regional and international benchmark countries. Particularly, small businesses need to further ramp up ICT penetration rates and utilization. Government sector is leading the way compared to other sectors in Qatar.
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The Overall Picture

Current awareness and usage levels of Qatars e-Government portal Hukoomi indicate that it has not yet been fully embraced by residents. y y y At present, two-thirds of the mainstream population is aware of government services available online, but only one-quarter of residents have ever used them. Improved rates of ownership and connectivity do not necessarily translate to effective utilization of ICT. In spite of the progress made in both penetration and usage, Qatars challenge will be to continue its momentum in fostering the effective deployment of ICT throughout the country in order to meet its goal of becoming a knowledge-based economy.

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ICT Penetration and Usage by Sectors

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Households and Individuals

ICT penetration rates among Qatari households increased across all basic ICT infrastructure areas - including fixed telephone lines, personal computers, the Internet, and broadband connectivity Fixed telephones penetration increased from 83 percent in 2008 to 85 percent in 2010 Growth from 71 percent in 2008 to 89 p percent in 2010 was recorded in PC penetration 84 percent of households had access to internet in 2010 as compared to 63 percent in 2008 2008. Broadband penetration increased from 41 percent in 2008 to 70 percent in 2010. However, studies show that technologies like video conferencing and streaming require higher Internet throughput levels.
Fig 2: Household Penetration Rates for Various Devices

Source: Households and Individuals Survey (Qatar, 2010), n=1,400

Fig 5: Household Internet Penetration

(International Benchmark)

Sources: Qatar: Households and Individuals Survey (Qatar, 2008 and 2010), n=800 (2008), n=1,400 (2010). All other countries: ITU, World Telecommunication/ICT Indicators Database 2009; Estonia, Ireland, United Kingdom, and EU-15, data as of 2009; other data as of 2008.

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Households and Individuals

Qatar witnessed positive momentum among individuals in the ownership of mobile phones and personal computers, and in Internet access.
Fig 7: Mobile Phone Penetration Rates Fig 14: Internet Penetration Rates Fig 10: Personal Computer Penetration Rates

Source: H S Households and I di id l S h ld d Individuals Survey (Q t 2008 and 2010) (Qatar, d 2010), n=800 (2008), n=1,700 (2010)

Source: Households and Individuals Survey (Qatar, 2008 and 2010), n=800 (2008), n=1,700 (2010).

Source: Households and Individuals Survey (Qatar, 2008 and 2010), n=800 (2008), n=1,700 (2010).

Qatar is amongst the first quartile in PC and Internet penetration rates at households level amongst the countries selected for benchmarking While households and individuals in Qatar are making greater and more diverse use of ICT, the transient labor population, females, and the elderly appear to have relatively lower levels of access to PCs and the Internet than the mainstream population

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Business
Business sector in Qatar witnessed increased penetration of: PC: Grew from 67 percent in 2008 to 76 percent in 2010 Internet: 60 percent of all businesses in Qatar are connected to internet; up from 50 percent in 2008 Business entities in Qatar still trail regional and international benchmark countries and thus need to further ramp up ICT penetration rates. Further increase in ICT penetration levels for the business sector can be achieved by improving utilization among small businesses (i.e. companies with fewer than 10 employees). )
Fig 3: PC Penetration Rate by Business Size Fig 6: Internet Penetration Rate by Business Size

Source: Business Executives Survey (Qatar, 2010), n=594.

Source: Business Executives Survey (Qatar, 2010), n=594

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Government
The government sector is leading the way in terms of penetration rates as compared to other sectors in Qatar All core government ministries, councils, and authorities in the country were utilizing PCs, broadband Internet, and LAN network connectivity, as well as maintaining dedicated websites as of 2010 At government employee level, 56 percent of employees i public sector i tit ti l in bli t institutions use computers while 51 percent have access to broadband connectivity in the workplace Two-thirds Two thirds of the mainstream population indicated awareness of government e-services available online via the Hukoomi portal. Only 24 percent have ever used these services and onethird are currently unaware of any government services provided online
Fig 4: Network Connectivity in Government Entities

Source: Government IT Executives Survey (Qatar, 2010), n=44

Fig 7: Awareness of Government e-Services among Mainstream Population

Source: Households and Individuals Survey (Qatar, 2010), n=1400.

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Education
Fig 1: Computers per 100 K12 School Students

Average number of PCs installed per hundred students increased from 12.8 in 2008 to 15.5 in 2010. Nonetheless, schools in Qatar rank within the bottom half among countries identified for benchmarking 98 percent of K12 schools were connected to the Internet i 2010 up f th I t t in 2010, from 73 percent i 2008 t in 2008. Also, 93 percent of schools were equipped with a broadband connection in 2010 Disparity exists between schools ownership of schools interactive learning devices and teachers use of these tools for educational purposes. Within higher education institutions nearly 100 institutions, percent of educators and students have access to PCs for educational or personal purposes. Almost all university educators and 95 percent of students also have access to the Internet within their universities.

Sources: School Executives Survey (Qatar, 2008 and 2010), n=214 (2008), n=309 (2010).All other countries: ITU, World Telecommunication/ICT Development Report 2010; Jordan, Singapore, and United Kingdom, data as of 2009; Oman, Estonia, and Bahrain, data as of 2008; Australia, data as of 2007.

Fig 9: K12 School Ownership vs. Teachers Use of Interactive Learning Devices for Teaching Purposes
83% 78% 68% 54% 51% 44% 32% 29% 13% 27% 48%

11%

8%

5% Mobile phones or PDAs

2%

Interactive Whi ite Board

Data projector rs, Visualizers

Video players

Audio/Video conferencing

Digital Video cameras

Sources: School Executives and School Teachers Surveys (Qatar, 2010), n=309 (executives), n=400 (teachers). ictQATAR

None of the above

Digital still cameras

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Healthcare
Access to basic ICT infrastructure such as PCs and the Internet within the healthcare sector in Qatar is widespread. Nearly 98 percent of healthcare professionals access PCs and 97 percent of healthcare professionals utilize the Internet within the home or workplace p Institutional ownership of electronic medical record systems is just beginning to grow. The electronic storage of patient data is used in 49 percent of health organizations. 36 percent of the mainstream population actively searched for healthcare-related information online in 2010.

Fig 4: Electronic Recording and Storage of Individual Patient Data

(International Benchmark)

Sources: Healthcare Professionals Survey (Qatar, 2010), n=501. Other countries: European Commission, Information y ; p , Society and Media Directorate General; empirica, Pilot on eHealth Indicators (2007).

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Tourism and Sports

Qatar is developing the countrys tourism facilities and infrastructure. World Cup 2022 related activity may provide new opportunities in tourism and other areas Nearly all tourism and sports establishments in Qatar has a PC, while 98 percent have broadband Internet connectivity within their organizations Two-thirds of tourism and sports establishments in the country currently offer Internet access to their guests or customers even though large number of visitors are business travelers - highly dependent on the Internet Internet. A web presence is now commonplace for establishments in Qatars tourism sector In 2010, approximately 80 percent of organizations in the sector maintained a website and 70 percent provided customers with the option to make online queries Only 15 percent of those websites currently allow customers to make online transactions
Fig 2: Tourism and Sports Facilities Providing Internet Access to Customers

Source: Tourism and Sports Executives Survey (Qatar, 2008 and 2010), n=51 (2008), n=50(2010).

Fig 6: Language of Tourism and Sport Facilities Websites

Source: Tourism and Sports Executives Survey (Qatar, 2010), n=50

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ICT Workforce
By 2009, an estimated 20,000 ICT staff were employed by Qatars p p y y private sector, representing p g 1.6 percent of the entire workforce in the country. This number is expected to increase to approximately 24,000 individuals by the end of 2011. As of 2010, approximately 90 percent of private sector enterprises in Qatar maintained at least one permanent ICT employee within their organizations. While a typical private sector company employs 6.7 ICT staff, on the whole, IT departments are noticeably understaffed with an average of 7 9 ti bl d t ff d ith f 7.9 ICT- related positions remaining vacant. In private sector, individuals with internet and networking skills comprise 44 percent of currently filled ICT positions, 38 percent with database skills and 37 percent with operating systems skills

Fig 1: Size and Forecasted Growth of Qatars ICT Workforce

Source: IDC model utilizing survey data and secondary research information

Fig 3: Primary Origin of ICT Skills Base in Qatar

Source: Recruitment Executives Survey (Qatar, 2010), n=45

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Moving Forward

Confid

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Looking Ahead
Qatar is now ranked 25th in the recently released GITR and recorded progress in numerous areas in terms of overall ICT penetration and usage as per market research p g p conducted in 2010. The country must further accelerate its efforts in order to truly integrate the use of ICT among individuals and institutions in the country Qatar has the ability to leverage the three fundamental characteristics of ICT: its pervasiveness or ability to spread across all economic sectors; its continuous evolution or ability to constantly improve over time; and its linkage with innovation or ability to facilitate new approaches and solutions ictQATAR ill i tQATAR will spearhead th efforts t b ild a world-class ICT market and society t h d the ff t to build ld l k t d i t to support Qatars social, cultural, and economic goals along with the cooperation and support of other public- and private-sector entities

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THANK YOU!

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