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Performance management is a process that unites goal setting, performance appraisal, and development into a single, common system

that aim is to ensure that the employees performance is supporting the company's strategic aims. In simple words, Goals are set Benchmark P.A. Achieved or not - rewards

Performance appraisal: a procedure that evaluates an employee's current and/or past performance relative to his or her performance standards. PA is a subset of PM

Sometimes the work is executed at the clients site. This is done when the client has to be directly involved, in matters such as specifications, requirements, design validation or implementation. TCS encourages the people in charge of the development to take over the implementation. This way, the knowledge that the teams gain can be put back into the implementation. Employees are appraised on the basis of performance. SPEED is an Internet-based performance management system which allows employees to adopt practices that they can retain. Now TCS has configured the system to plot a person's performance against the goals set, grading them on a scale from 1 to 5.

The weightage given to each attribute is based on the function the employee performs. Based on their individual achievements, employees are rated on a scale of one to five(five = superstar). If employees get a low rating (less than two) in two consecutive appraisals, the warning flags go up. If the poor performer continues getting low scores then the exit option may be considered. There is an active participation of the senior management in the determination of guidelines for the performance appraisal process. TCS's performance appraisal system is supported by an online system called the Human Resource Management System- an Oracle Developer based tool. The system records individual right from his biographical details to his projects performance. Right from his entry, an employee in TCS get formal performance feedback once very two months till such time that he is confirmed after which the performance feedback is provided twice every year on a formal basis. TCS however widely encourages informal feedback discussions between Project Leaders and Team Members and this concept has found an overwhelming appeal among the people. TCS conducts two appraisals: o At the end of the year o At the end of a project.

Appraisals are based on Balanced Scorecard, which tracks the achievement of employees on the basis of targets at four levels financial customer internal learning and growth The financial perspective quantifies the employees contribution in terms of revenue growth, cost reduction, improved asset utilization and so on;

The customer perspective looks at the differentiating value proposition offered by the employee The internal perspective refers to the employees contribution in creating and sustaining value

The Bell Curve Factor (Forced Distribution Method) Suppose there are 100 associates in a particular account in which say 10 projects are in progress. In every project, there are 10 associates and one of them is a project leader (PL). Over every 2-3 projects, there is a Project Manager (PM). And over all Project Managers, there is an account manager (AM). And over account managers, there is Group Leader (GL). In the mentioned process, GL gives guidelines to all the AMs regarding the ratings to be distributed in their respective accounts. This is transferred to PM and ultimately to PL levels. Suppose, according to guidelines, out of 10 associates in every project, 2 can get a rating of 5, 3 to be given a rating of 4, 4 to be given a rating of 3 and 1 has to be given a rating of 2. This is how it is distributed. Now, PL - PM have to identify who should be put into which slot. This whole process is known as Curve Fitting wherein PMs and PLs are fitting you at a particular location of the curve given by the GL. There is a difference of around 1100 bugs per month between any two ratings. That means, if you have got a rating of 4, then probably you might get around 3.LPA as your package after confirmation and if you have a rating of 3, you might get 3.76 LPA and so on.

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